2019 Ford Expedition complaints

This appears to be a common problem when I researched it online. When trying to accelerate hard, the transmission will suddenly go to neutral instead of shifting. This causes a pause in accelerating when you need. It will then slam in to gear a few seconds later with various warnings about the transmission showing on the dash. I have had the vehicle inspected right after an incident that happened and there are no codes though you have warnings that temporarily show on the dash when it happens. The most recent incident was on the freeway while changing lanes to go around slower traffic and caused the person behind us to have to hit their brakes since the vehicles was unable to accelerate and even slowed instead for several seconds.

My expedition was reprogrammed when I bought it due to the Cam phaser rattle. This did not help. I was told this was normal and would not effect the engine. I had taken it in a second time to be reprogrammed an given the same information. My Ford service says fifth cylinder misfire. The car shakes and idles hard. The spark plug and parts were replaced as suggested with no change. Took it to the shop and was told I now need a new engine due to an internal failure of the engine. I called Ford and they said there is no recall on this year. The Cam phaser reprogram was a customer satisfaction and not a recall. I asked if they would offer assistance since now I need a new engine. They will not. I called about ordering a new engine. Iwas was told there is over 250 people waiting for an engine as they are backordered by the Ford service department. It will be $10,000 plus 1200 for the core plus install. There are no availble engine due to the backorder and you must pay for the parts to get on the waitlist. The earliest they will release them is in November. How are there this many people waiting for an engine and no recall? This is a safety issue as all cylinders are not firing and there is not enough compression to make the vehicle run correctly. The check engine light appears solid upon starting the car and then will start blinking. The vehicle was inspected by an independent shop as I took my expedition to Ford for 60,000 service and they put the wrong fluid in my differential an

The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds and hitting a bump, the rear end of the vehicle shuddered violently. The contact also stated that upon starting the vehicle, the vehicle made an abnormally loud sound momentarily. Additionally, the contact stated that while depressing the accelerator pedal from a complete stop, the vehicle failed to respond. The contact stated that upon releasing and slightly depressing the accelerator pedal, the vehicle responded. Recently, the contact stated while driving at highway speeds, the front end of the vehicle would shake upon depression of the brake pedal without warning. The contact stated that the failure had been recurring while driving at various speeds, which required the contact to slightly depress the accelerator pedal several times until the vehicle progressively accelerated to the desired speed. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and a case was opened. Additionally, the manufacturer informed the contact that the VIN was not included in a recall and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.

On three separate occasions, my vehicle lost the ability to accelerate. The first time I was attempting to pass slow moving farm equipment when my vehicle lost power, had a loud vibrating/rattling noise and multiple dashboard warnings flashed. Luckily, I was able to merge back into my lane and pull off the side of the road. I took the vehicle in for service and was told I needed new phasers. Once I got my vehicle back, I was still experiencing issues. Fortunately, the next two times my vehicle lost power I was driving at low speeds. I did have my kids with me on one occasion and it scared them quite a bit. I am not sure what the loud noise is but they stopped riding with me after that. Thank goodness I was not driving my family on the highway when experiencing a power failure. My vehicle is back at a dealership waiting for a new transmission.

The contact owns a 2019 Ford Expedition. The contact stated that occasionally while her husband drives at various speeds, the vehicle would fail to accelerate as intended when depressing the accelerator pedal. In addition, the contact stated the rear truck door had fallen on her husband's head a few times in the past and would only open halfway. Minor injuries were sustained but medical attention was not sought. No warning light illuminated. On occasion, the contact mentioned that the automatic step on the front passenger side would not lower as intended and would remain up while pressing the switch. The contact also stated that the front hood does not remain open independently and would shut. An appointment with the dealer was scheduled to inspect the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the extended warranty would not cover the failures. The failure mileage was approximately 65,000.

My husband was driving and I was in the passenger seat we were driving slow because we were coming to a stop at a red light. All of a sudden we hear a loud sound like a shotgun went off in the car. It felt like something hit my chest hard and like a puff of air. My seat belt all of a sudden was squeezing me. Then it smelled like gun powder. My husband and I were stunned and couldn't understand what had just happened. He thought someone shot at us or something exploded under the car. I was in so much pain I unlocked the seatbelt and I opened my door in the middle of all the traffic stopped and I got out. I felt like I was going to faint. My husband was asking if I was bleeding anywhere. I was looking and saying no but I couldn't understand what just happened. I starting crying and got in the back seat. My husband asked if I wanted to go to the hospital and I said and tell them what! They will think I am crazy. Went to my daughters crying the whole way. She googled and ended up finding a problem with the seat belts. I then started looking as well and came across this man that was on a Ford forum and explained the exact same thing happened to him and his wife. I am so glad we were not going any faster because I don't know how we would have not had an accident. I am now scared of my car and using seatbelts. I called the dealer today and I have an appointment for Monday to get it all looked at. Very disturbing on so many levels.

The contact owns a 2019 Ford Expedition. The contact stated while driving 60 MPH, the vehicle made an explosive sound, and the seat belt retracted significantly. Additionally, the contact noticed that there was light smoke between the driver's side door and the driver's side seat. The contact drove to the residence, where the contact inspected the vehicle, but could not determine the cause of the failure. The vehicle was taken to the dealer, where the cause of the failure could not be determined; however, the dealer replaced the front driver's side seat belt assembly. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 74,000.

The driver and passanger rear doors have issues with the doul latches. They do not always security shut and the doors swing open while driving. When the temperatures drop, the latches do not work, therefore, the doors do not securely shut. I tool the vehicle to a Ford repair dealership and they informed me that this is an issue with millions of ford's. They suggested I contact you because there isn't a current recall on this vehicle. This issue has happened multiple times now.

The contact owns a 2019 Ford Expedition. The contact stated that the vehicle was making an abnormal rattling sound on cold starts. The vehicle was taken to the dealer, where the powertrain control module (PCM) was flashed under Ford Campaign Number: 21N03; however, the failure recurred. The dealer was contacted and informed the contact that the vehicle needed to be left with the dealer for three weeks for the cam phasers replacement; however, the contact declined because the dealer did not offer vehicle rental assistance. The contact stated that the failure progressively worsened. The contact stated while driving at various speeds and depressing the accelerator pedal, the engine misfired. The check engine warning light was illuminated. The dealer was notified of the failure and informed the contact that the vehicle was no longer covered under warranty. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.

I own 2019 Expedition had a powertrain malfunction happened to me around 48k miles a few years back on the I35 by Pauls Valley, OK and we all most got ran off the road. Scary. Was able to get home which was 30 minutes away on back road going about 35mph. Next morning no, light vehicle was fine. I did report this to my local Ford dealer, Charles Allen Ford in Chickasha, OK. Was advised it was most likely due to condensation within a sensor or weather change. I trusted them on their assessment since it hasn’t happened again. This past Monday coming from sons football game which is 26 miles away it happens again, vehicle stalling and we almost got hit by a Semi truck. I currently have 84k miles Next morning was fine. No codes showing and vehicle ran as usual. I told Jim Allen who owns the Charles Allen Ford about this when I seen Tuesday at the local YMCA. he advised probably weather change within a sensor. Told me to bring it for a check and they would take care of me. I didn’t as I don’t have the money to do that, especially after hearing other stories how the dealership kept the vehicle for weeks to months without finding an issue. So I took to my neighbor owns a diesel mechanic shop so we put on lift and check transmission fluid, clear and no flakes. Check lines although I do have a coolant / water hose leakage, which I order the part for. Ford needs to address this issue. I’m a [XXX] who depends on my vehicle to go to much needed VA appointments in Oklahoma City. Please hel

With our expedition on numerous occasions the transmission will be acting as normal and then go into a false neutral which will leave the vehicle unable to accelerate or be moved over to safety, it has happened while trying to merge and nearly causing a accident and then on another occasion crossing a non divided highway only to leave me stranded unable to make it move with oncoming traffic, very dangerous situation .. the problem is very hard to replicate for dealers to diagnose

Our car is only 2 months out of warranty and has 52,000. I have the 10R80 or 10-speed transmission that is all of the internet. My symptoms include very hard jerks when slowing down while driving, Loss of power when accelerating, and a delay in power when accelerating from a complete stop. I drive 4 kids around and it feels like I am being rear-ended sometimes. The dealerships are well aware of this problem with these cars but will not take action.

I am being told that the Cam Phasers need to be replaced. This is a well known issue to Ford. They did a programming adjustment in 2021, and then did replacements only if you had continued issues up until Jan 2023. I have issues now, and they are telling me I am not covered. The cam phasers have been redesigned so they know they installed poorly designed parts originally. This is an almost $4,000 repair.

The vehicle has the known cam phaser issue commonly reported on 3.5L Ecoboost engines. It is a known problem, that the dealership is so aware of they were able to provide a repair quote on the spot. The engine had less than 50,000 miles when the issue was first discovered. The safety issue is the engine failing while driving could place someone in an unsafe situation depending on how and when it failed.

After the engine would warm up a loud knocking started without warning lights. After driving it to the dealer they stated, "You need a new engine, it probably had a blown rear main". The engine has 154,550 nearly all freeway miles. Regular maintenance. No prior issues other that a deer strike, which was repaired.

Airbag light illuminated. Scanned for SRS codes found: RCM- Restraint Control Module (B007E-13). Driver Seatbelt Pretensioner C Deployment Control - Circuit Open.

***SEE CURRENT NHTS Report: 24V-099 AND MANUFACTURER RECALL: 24S06*** Airbag light illuminated. Scanned for SRS codes found: RCM- Restraint Control Module (B007E-13). Driver Seatbelt Pretensioner C Deployment Control - Circuit Open

The transmission has been repaired previously with the valve body replacement. It seems to be better but has hesitation or lag with upshifting still.

While parking my car in my driveway as I turned the car off I heard a loud explosion in the car. There was some smoke coming out of the passenger side seatbelt area of the frame. I could smile gunpowder. The interior trim piece around the seat belt had come loose. There was a warning sign that had come on that day and I was going to check it out this weekend. I had the dealership come and get the car to check it out. I looked at an article from you that this has happened before and I think it was the seatbelt pretensior. Thanks

The contact owns a 2019 Ford Expedition. The contact stated while driving 50 MPH and attempting to accelerate, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The service engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 55,000.

The contact owns a 2019 Ford Expedition. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power. The contact stated that on several occasions, the power train and check engine warning lights illuminated but then disappeared. The vehicle was steered to the side of the road and idled until the RPM became normal. The vehicle was taken to a dealer where it was diagnosed that there was a leak in the turbo hose. The vehicle was repaired but the failure reoccurred a week later. The manufacturer was notified of the failure. The failure mileage was approximately 38,000.

The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts). The contact stated that while driving at approximately 20 MPH, the passenger seat belt warning was illuminated. On another occasion, while her husband was driving at an undisclosed speed, and she occupied the passenger seat she observed a loud noise and smoke in the cabin of the vehicle. The vehicle was steered to the side of the road and inspected. The contact observed that the seat belt would not retract and the covering near the passenger door frame had detached. The contact sustained chest, neck, shoulder, and face injuries. The contact received medical attention. The vehicle was not diagnosed or repaired. The failure mileage was approximately 112,909.

Transmission is shifting hard around 4th or 5th gear. It is lagging as well causing the car not to accelerate when needed causing safety concern while driving in traffic. It will randomly have high rpms like it is shifting out of gear when not needed. There are no lights or codes. It hasn’t been inspected by dealer. It is a common problem on ford expeditions. My friend is having the exact same problem and you can find it all over the internet of other consumers have the same problem as well. It is dangerous to drive if it malfunctions while on the road with traffic especially with children in the car.

The contact owns a 2019 Ford Expedition. The contact stated while operating the vehicle, the transmission experienced hard shifting with the transmission slipping between gears third and fifth gear, causing the vehicle to decelerate. Additionally, the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local dealer who diagnosed that the clutch was faulty, and that the transmission needed to be replaced or rebuilt. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was approximately 99,000.

ON 9.5.24, THE DRIVER PASSENGER SEATBELT RETRACTOR PRETENSIONERS DEPLOYED INADVERTENTLY WHILE I WAS DRIVING 15 MPH IN MY RESIDENTAIL HOME STREET. ON 9.6.24 I TOOK THE CAR INTO GAUDING FORD IN LAS VEGAS NV. THEY STATED THE PARTS ARE BACK ORDERED AND THEY CANNOT FIX IT. THEY STATED THEY CAN'T GET THE PARTS AND HAD NO IDEA HOW LONG IT WOULD BE TO GET THE PARTS. IN THE MEANTIME, THE CAR IS UNSAFE TO DRIVE AND I WAS TOLD THEY WOULD NOT RELEASE THE CAR BACK TO ME UNLESS I SIGNED A WAIVER STATING I KNOW IT IS UNSAFE TO DRIVE. THE DEALERSHIP STATED THEY COULD NOT PROVIDE ME WITH A LOANER CAR, AND LOANER CARS ARE NOT COVERED WHEN THERE IS A RECALL.

Vehicle randomly downshifts into first gear and get stuck in higher gears, allowing no acceleration, causing serious traffic accident

The contact owns a 2019 Ford Expedition. The contact stated that there was an abnormal rattling sound coming from the vehicle while cold starting the vehicle. The contact stated that the sound went away after several minutes. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer for diagnostic testing and to the NHTSA Hotline for assistance. The failure mileage was approximately 74,000.

The cam phasers on my vehicle need replaced, and the vehicle is available for inspection upon request. I took the vehicle to Ford initially and was told "they didn't have a mechanic" that could address the issue on a Saturday, and completely dismissed the concern and only changed my oil. I have since had two separate mechanics diagnose the problem, and each independently determined the cam phasers are the issue. My safety isn't at risk, as I understand it the cam phasers aren't a safety issue. I was told by Ford that they couldn't answer my questions or help me, and was directed to contact NHTSA with my concern. There are no warning lamps or messages; the problem was identified by the audible noise presented at start up. I contacted Ford after I became aware that there were CSP's issued with regard to the CAM phasers, but Ford stated my VIN wasn't assigned to the CSP. However, the CSP identifies a specific build plant, and build date, both of which my vehicle falls under. So there is no plausible explanation for how they did not assign my VIN to the CSP, therefore I was not notified back in 2022 or 2023 of the issue, so I had no chance to rectify the issue when the problems occurred, nor was I made aware that this issue might arise.

The car will randomly downshift or not upshift, drastically changing the handeling. It will get stuck in gears (Like 7th) and then not accelerate in traffic from a stop. The shifts are harsh enought that the tires with loose traction in wet conditions... The car is unsafe to drive and the dealer can't find a solution, other than I pay for a new transmission. The problems started with a software update for shifting into 1st gear at speed. This happens too often!

The contact owns a 2019 Ford Expedition. The contact stated while the vehicle was parked, the front passenger’s side seat belt made an abnormal noise and failed to extend. The air bag warning light was illuminated. The contact researched online and discovered NHTSA Campaign Number: 24V099000 (Seat Belts); however, the VIN was not included. The vehicle was taken to the residence. A dealer was contacted and informed the contact that the vehicle was not under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that there was a recall associated with the failure; however, the VIN was not included and referred the contact to the NHTSA Hotline. The failure mileage was approximately 108,000.

My Variable Valve Timing Actuator is not functioning properly only after 60,000 miles. Jacob's Auto Repair in Sturgis, SD had confirmed the problem. There is already a case for this problem. But my VIN number is not listed in the case and it should be as it fits all criteria. My check engine light is on.

My Ford Expedition Max started to make a rattling noise after I start the vehicle, if the car was running for a while I could turn it off and on again and wouldnt hear the noise, but if the engine was cold it would make a rattling noise when started. Then if I do not let the SUV warm up long enough and start driving it would have a point where it would do a random hard slow down before it would kick into gear and then it would feel like it was running fine. This started a few weeks ago the I was driving on the highway and while i was doing about 55MPH the suv made a loud noise that made the vehicle change speed dramatically it cause me to be whiplashed forward before the engine seemed to catch back up to its orevious actions, it did not actually cause an accident at that point (but it very well could have if the road was busy as it was a dramatic chnage in speed as well as the noise it made). I pulled over to inspect but there was nothing in the road and nothing that was being done that seemed to cause the traumatic issue. The next day when I brought the car to the mechanic and explained the issue he was able to diagnose an issue with the timing chain. Upopn some resaerch there many complaints and issues with my that make/models particular engine and parts that have had issues but the dealer would not assist saying there is no formal recall and at 69K miles I am over the warrenty. My car doesnot have any codes or warning lights and has all regularly scheduled maintenance and

The contact owns a 2019 Ford Expedition. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cam phasers. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 73,000.

While driving on the highway, and the vehicle tries to downshift, the transmission makes a loud clunking sound and shifts into neutral, causing the vehicle to slow rapidly while driving. Warning lights appear on the dash as this occurs, and the vehicle sits in neutral for 15 to 30 seconds, leaving you without acceleration while stuck on the road. This has happened 3 times in a short amount of time, and has put us and our cars children in an incredibly dangerous situation each time. On the third time, while trying to figure out what happened, we realized this is a known issue that Ford has recalled on other models (F150) but has fought recalling on the Expedition. Both the F150 and the Expedition use the same transmission, and Ford has admitted to a design flaw that causes the shifting issues. We would like to request that Ford be held responsible for the safety issue that affects all vehicles with their 10 speed transmission, not merely just the F150 because it is their most popular model.

Cam phasers need to be replaced AGAIN, which is only 2.5 years since the last time they were replaced. had them replaced the first time under warranty. and then 2.5 years later was told they need to be replaced again, and it will cost $4,000.

Approximately One week ago, I was on the freeway when at 70 miles an hour warning light came in with brake system. Failure came up, and I lost all power to the vehicle and shut down and I tried restarting it on neutral. I was in traffic, which made it more difficult to go onto the side of the road went to I was in the center divider. There was no power of any kind to left side of vehicle windows, door locks, etc. the vehicle was towed to the dealership in San Diego where they told me they couldn’t look at the vehicle For over a month, but their service tech and the repair person from the dealership was unable to attach a computer to the vehicle scanner was not showing anything wrong. I then had the vehicle towed again to my home where the dealer had told me it was a battery however I purchased a new battery from the dealer , and it made no difference approximately three days later I started the vehicle to roll up the window that was down and everything seem to work however, I put it in and proceeded forward. The same situation occurred once again with the statement system system failure, but this time parking assist downhill Was also showing on the dashboard warning indicator. I have replaced the motor transmission and turbo on this back in January 2024. Vehicle is still under warranty however this seems to be a problem if the vehicle is cutting out with very minimal warning and shutting down on the freeway, this can cause an accident with myself and anybody near me , because

The contact owns a 2019 Ford Expedition. The contact stated while cold starting the vehicle, the vehicle was shaking and vibrating abnormally. The contact stated that after the engine had warmed up, the vehicle was running normally. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the cam phasers needed to be replaced. The vehicle was not repaired. The contact was informed by the dealer of Customer Satisfaction Program Number: 21N03 Cam Phaser Replacement (Engine and Engine Cooling); however, the vehicle was not included. The manufacturer was informed of the failure. The failure mileage was approximately 71,000.

The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the vehicle had experienced transmission failure, causing the vehicle to hesitate during acceleration and unintendedly decelerate. The vehicle was taken to an independent mechanic who was unable to identify the cause of the failure. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 82,000.

The contact owns a 2019 Ford Expedition. The contact stated that upon a cold start of the engine, the vehicle would hesitate and jerk upon depression of the accelerator pedal without warning. Over time, the contact stated that the failure had become more common while driving at various speeds. The vehicle was taken to a dealer where the vehicle was diagnosed with transmission failure. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN related to the failure. The vehicle was not repaired. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 75,000.

The contact owns a 2019 Ford Expedition. The contact stated while driving 60 MPH, the contact noticed a failure with the transmission. The contact stated that the vehicle shuddered and hesitated upon the depression of the accelerator pedal with the transmission warning light illuminated. The vehicle was able to restart however, the failure recurred. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 73,200.

The contact owns a 2019 Ford Expedition. The contact stated that while starting the vehicle, the engine was making an abnormally loud revving sound that was louder than normal. While attempting to accelerate, the vehicle was lagging and hesitated before accelerating. There were no warning lights illuminated. The vehicle had been taken to the dealer where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle had been repaired; however, the failure reoccurred. The vehicle was returned to the dealer where it was repaired a second time; however, the failure persisted. The vehicle was taken to an independent mechanic where it was confirmed that the cam phasers had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 40,000.

The contact owns a 2019 Ford Expedition. The contact stated while driving on several occasions at various speeds, there was a thumping sound coming from the vehicle. The check engine warning light illuminated. The vehicle was steered to the side of the road and turned off. The vehicle was towed to the residence. Additionally on one occasion when the vehicle was shifted into reverse, the vehicle failed to respond as intended. The vehicle was taken to an independent mechanic where it was diagnosed that parts of the transmission needed to be replaced and an engine error code was retrieved. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 75,000.

The contact owns a 2019 Ford Expedition. The contact stated that while driving at slower speeds, there was a rattling sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 67,000.

The contact owns a 2019 Ford Expedition. The contact stated that the vehicle made a loud clunking sound with the transmission shifting hard. The instrument panel displayed the messages “Mechanical Transmission Failure” and “Auto Shift Neutral Mechanical Failure”. Additionally, the wrench symbol was displayed on the instrument panel, and the vehicle was losing motive power. The contact stated while driving at approximately 80 MPH and attempting to accelerate while switching lanes, the transmission shifted hard, and the vehicle lost motive power as if the vehicle was idling. The vehicle immediately regained motive power and the contact was able to drive the vehicle. The contact stated that the failure was intermittent. The vehicle was taken to the dealer who was unable to diagnose the vehicle due to the warning light not remaining illuminated. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that there were no recalls associated with the VIN. The manufacturer had filed a complaint regarding the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 62,800.

The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the vehicle shuddered and hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The vehicle was initially taken to an independent mechanic; however, the mechanic could not duplicate the failure. The vehicle was then taken to another independent mechanic where a software update was performed; however, the update worsened the failure. The dealer was notified of the failure and the contact was informed that the transmission needed to be replaced. The vehicle was repaired by the independent mechanic. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 88,000.

I exited the freeway and pulled straight in to a gas station, as I was coming to a stop I felt a powerful thud in my chest, heard an explosion or gun shot sound, and lost my vision for a split second. As it returned I fully expected to see my airbag had deployed in my chest, however my steering wheel was in tact. My entire chest felt like I had been punched. I looked into the mirror and noticed my collar bone was already red, as well as my right lower quadrant. I sat there and began to cry as I had no idea what had happened. I began to notice the smell of an explosion like fireworks. I asked my passenger if she saw what happened as she sat there looking at me terrified. Her response was 'no but I heard it, did we just crash?' My next thought was I had a seatbelt airbag deploy. I examined my belt and there was no airbag in it. At this time I noticed the belt was fully extended and would not retract back into the slot. I got out of the vehicle to do a walk around to make sure I had not triggered an airbag sensor. There was no damage. Now I was terrified because I had no clue what happened and my chest hurt so bad. I began to do research online and found out I had a recall on my seatbelt. I concluded it was in fact my seatlbelt when the red spots on my left collar bone turned into 1in x 0.5in abrasions the following morning. 18 hours later my right eye ball began to feel bruised. By 24 hours I began to have a headache and nausea. I was seen in the ER and had to have a CT scan of

Transmission will not shift properly under acceleration and will make loud clunking noises when shifting.

Since we bought our car, it has had a rattle upon startup. This was originally a recall, which we got repaired, but this repair did not make the rattle go away. I then had a transmission problem and had to have the transmission overhauled due to it having violent, jerky, unpredictable shifting between gears. When I mentioned the rattle again while they were fixing the transmission, they said that it’s a known problem with Ford cam phasers around our model year. They informed me that the fix offered in the recall was an electronic fix, but the actual parts need to be replaced and the recall didn’t cover that. The parts replacement was almost $4000, and from my research, not replacing these parts can cause the engine to stop functioning properly over time. In the past two weeks, I have been getting safety notices from my car that there are timing issues that need to be serviced. Contacting Ford did not help as there is no active recall for this problem. From my research, there is an active lawsuit open against Ford for this cam phaser problem with my year model car. Overall, cam phasers play a critical role in enhancing the efficiency, performance, and reliability of 10-speed engines by enabling precise control over the engine’s valve timing. However, after just replacing my transmission we cannot afford to pay another $4000 for this error. Ford said they cannot help unless there is a recall on the vehicle.

The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to the dealer where it was diagnosed with a failed VCT phaser, a failed cam shaft sensor, O2 sensors, and a failed catalytic converter sensor. The contact was informed that the VCT phaser, cam shaft sensor, O2 sensor, and catalytic converter sensor needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that the failure had occurred previously in March of 2024 however, the independent mechanic was unable to duplicate the failure. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 118,000.

Transmission (10R80) had dark and foul smelling fluid and shifted erratically, harsh, clunky and delayed @ ~75K miles, perhaps even much sooner. Ford repeatedly stated that the performance was as expected and normal behavior making no effort to further diagnose or support. Next, the transmission fluid was sampled during a flush by a Ford dealer and sent to a lab for analysis. Report came back that there was high metal content in the fluid. New fluid quickly became dark and foul smelling again with similar performance as above. Next I had Ford dealer reset the shift learning and update/check the shift sequence as recommended by a current TSB. Even after some time, the performance was similar as above. Next I had a Ford dealer diagnose further, to which they then said that I needed a new transmission. At this time, the original TSB was added to, where now the CDF drum was noted as a possible failure. At this time, however, the TSB did not mention a need for clutch replacement. Finally, the transmission was completely rebuilt. All of this was paid for by me out of pocket.