2020 Ford Escape complaints

The driver side door hinge came off. I can still open/shut it but the window is now stuck at the halfway point.

The contact owns a 2020 Ford escape. The contact stated that upon opening the front driver's side door, the door made abnormal clicking sounds. The vehicle was taken to the dealer, where it was determined that the welding on the door hinges was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the informed the contact that they could not assist because the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.

Drivers door limiter has a broken weld and makes a creaking noise and has caused the window regulator to bind.

Left (driver's) door check arm attachment broke - door will not open/close. Only 17,000 miles on 2020 Ford Escape. This is a known issue; why are there no recalls?

In October of 2022 my welding to my door came apart on the driver door. It started and continues to make a really loud popping noise whenever it’s opened. Since then, my window has not been able to roll down either. When I’m driving the door will open on its own randomly and it’s extremely dangerous. I’ve taken this matter up with ford multiple times and they refuse to address it or fix it without me paying out of pocket.

The contact owns a 2020 Ford Escape. The contact stated while opening the front passenger’s side door, the contact heard a cracking sound coming from the door. When the contact rolled down to the front passenger’s side window, the window was difficult to roll up. The vehicle was taken to the dealer, but no assistance was provided. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed. The failure mileage was approximately 87,000.

Front drivers side door making a popping sound upon opening and closing a quick google search confirmed there was a issue with the cheap spot welds holding door check bracket on most people are reporting them breaking and window becoming inoperable won’t go up or down and with ford charging 3500 to fix the issue with the same part and only 3 spot welds holding in place as a commercial truck driver seeing car crashes on a daily basis and have seen multiple people have to climb out of the window of the cars, (hello ford) people could very well be trapped inside a vehicle due to cheap manufacturing and you not fixing the issue talked to 2 different ford dealers in my area and both brushed it off like it’s a common thing “todd Judy ford stated we repaired 4 or so in the last month “ called ford directly and the only information they could offer was there is no recall the vehicle my wife drives is a 2020 ford escape with 41000 miles I find it amazing how a structural issue of the door isn’t covered past that point.

TEMPORARILY THE BRAKES FAILED TO FUNCTION AND INSPITE OF APPLYING GHTE BRAKES THE CAR WOULD NOT STOP. THE WARING LIGHTS CAME ON SUCH AS SERVICE ADVANCE TRAC, CHECK BRAKE SYSTEM, HAD TO USE THE HAND BRAKE TO STOP THE VEHICLE, CALLED THE ALRRY MILLER LAKEWOOD FORD DEALERSHIP IN COLORADO AND WAS GIVEN A DATE AFTER 2 MONTHS JUST TO INSPECT. ONCE THE CAR WAS STOPPED AND AFTER TURNING OFF THE IGNITION AND WAITED FOR 20 MIN AND AT THAT TIME THE CAR BRAKES WERE WORKING FINE.

The driver’s side door has started creaking and having difficult shutting as of this afternoon. Looked closer at the door and the door limiting arm/ check arm seems to be defective and causing resistance and the creaking sounds. The spot welds on the door by the arm have completely come apart.

The door started popping every time I opened or closed the door. Then three days later the spot welds near the hinges fell apart and the door wouldn’t close all the way. According to the dealership where I bought it I am like the third or fourth this month to come in with this complaint. Ford’s recommendation is to replace the entire door. It’s like over $2000 repair. it’s a safety issue due to the fact that the door first of all wouldn’t close and the only way to fix it was to drill some screws into the door as a temporary fixed at least get it to the dealership. Ford also told me that only the drivers side door is covered under the warranty to replace the door. The others are not and the chalk it up to “overextending” the door. I also found online that when others have taken a look at the cars the hinge is what is breaking and putting strain on the door and putting the full weight on the actual spot where it connects to the door. A it is not just mine that is doing this a friends Ford TransAm is doing the same thing! I worry that the door will come flying off while driving or I won’t be able to get it closed one day while out and about and I have a newborn right now that is scary! Also I am out of warranty and have to now pay out of pocket to have it fixed!

Driver side door welds are failing. Vehicle has only 20,600 miles. First noticed the problem Saturday 8/19/2023. The contact stated on occasion the driver side door has problems closing, and the window will not go down all the way.

The front door drivers side is making a cracking popping noise and is not latching. Was never in accident. Dealership says it is unsafe and needs to be replace. Window will not come down and it is also causing the airbag signal to come on. Dealship is u sure if airbag will work because of door. Cat is 3 years old and 37,000 miles.

Driver's side door hinge has failed. Makes a cracking noise when opening and closing the door. Window will not close automatically if opened so now not able to open it anymore. Occasionally getting warnings that the door is not secure when the car is in Drive. Vehicle is 3.5 years old and only 46k miles so not covered by warranty.

Drivers door check arm welds broke. Three points. The door is not opening or closing properly. The window does not work properly because of this.

I have been informed that the "door check welds" inside the driver side front door have cracked an separated, that it is not repairable and the door must be replaced. I took the car to the dealer I purchased it from and had it inspected by Ford certified technicians. The vehicle has not, as of this time, been inspected by the manufacturer, police, or insurance company. There were not warning signs until the front door began making and awful noise when opened, I was told by the technicians at the dealership that that was when the welds cracked.

The spot welds on the drivers side door are broken causing the door to not close properly and the window to not function

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I lost my ability to steer my vehicle. I attempted to step on the brakes and nothing happened. I hit a box truck in front of me going at least 30mph and only my shin airbag deployed.

The contact owns a 2020 Ford Escape. The contact stated that while opening the driver's side door, there was an abnormal popping sound heard. Additionally, the driver's side window failed to raise or lower as designed. The contact stated that that the driver's side door hinge was missing several spot welds. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the door needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 98,000.

I was just driving one day and then the hill start assist warning, pre-collision assist not available, and Powertrain malfunction/reduced power warnings all popped up. Upon further research there have been MULTIPLE people with this exact issue. Ford states the AWD module needs to be replaced. I have yet to do so but will do so in the near future.

The contact owns a 2020 Ford Escape. The contact stated that while opening the driver's side door, she heard a loud popping sound. The contact stated that the door opened extremely wide. The contact stated that she entered the vehicle using the passenger’s side door because she was afraid that the door would not close properly. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000.

The contact owns a 2020 Ford Escape. The contact stated that the rivets on the driver's side door detached, causing the door not to function properly. Additionally, the window on the driver's side door failed to roll down. The vehicle was taken to a collision repair center, where the contact was informed that the driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000.

Driver door doesn’t latch properly, and window won’t open/close.

The driver's side door was making a creaking noise then a loud pop occurred. Took it to a Ford autobody shop and they said the weld on the check arm attachment broke. I can't use the window. Estimate for repair is over $2000. My car has 38659 miles and is a 2020 Ford Escape.

Drivers side door hinge has failed. Makes a cracking noise when opening and closing the door. Window will not close automatically if opened so now not able to open it anymore. Occasionally getting warnings that the door is not secure when the car is in Drive. Dealer says $2-3k to replace the door. Vehicle is 3.5 years old but only 23k miles so not covered by warranty.

The vehicle information screen "APIM" froze, went black then after re-starting the car seemed to be reset. The large screen then showed only the back-up camera while in drive. The screen display is not the same each time the vehicle is started. It could be black or show partially such as the navigation system or the radio. The vehicle was taken to the local dealer for servicing the malfunction a recall and the driver door limiter problem. the vehicle was returned with the recall corrected instructions for the door repair but the APIM is still broken. the part for repair is on back order, the timeframe for replacement is unknown.

The shifting mechanism failed with just 13,000 miles; the vehicle is barely 3 years old. This appears to be a manufacturing defect and I incurred costs in repair. The manufacturer denied responsibility.

The driver's side door makes a popping/cracking noise when opening. Check arm/hinge seems to have failed and the door is not only making noise but the door assembly is pulling apart. The window now does not go all the way down. The vehicle is available for inspection. The door does not properly open or close properly and at times has to be double checked when in the vehicle to make sure it is closed all the way. This is not safe for travel. The vehicle was brought to the dealership and they said they would have to take it to the body shop in order to inspect it. Estimate of charges for repairs is $3,000 - repair would require a new door (both panels), hinges, and paint along with labor. There were zero warnings prior to the failure. The door just makes noise (popping or cracking) when opening and closing.

The door hinge bracket is over extending and popping when the door is opened all the way.

The seat heating element is stuck up out of the seat pushing into the person driving.

My Escape has just over 41,000 miles. Very well taken care of and after sitting in a personal garage, while on vacation, I opened drivers side door and LOUD popping noise began when opening or closing. I took to dealership where I lease from and was informed door stop is broken and only way to fixe is total door replacement. This would need to be at my own cost, I REFUSE TO PAY SINCE I DID NOTHING TO IT, and I exchange in 7 months. This is freaking ridiculous. I can now not use my window and literally am anxious to use my only care to get to and from work. They need to fix!!

The spot welds on the driver's door broke. This causes the door to grind when opening/closing. If left for too long, this could lead to the entire door being unusable. No one has looked at this issue other than myself.

Warped Instrument Panel Upper Section – 2020 Ford Escape This should be covered by the manufacturer!!!!!

The passenger side door has become unusable. When opening it seems to fall of some sort of hinge and is hard to close so we aren’t able to use the driver side door. We took it to Ford BEFORE our warranty expired and they said it wasn’t covered. Now we see that hundreds of people has also had this happen so we know for a fact it was a “lemon” but they refuse to fix it and will cost us thousands to repair even though it’s a factory malfunction. The door is dangerous because it can fall open at any time.

The contact owns a 2020 Ford Escape. The contact stated that the driver’s side door was emitting a clicking sound while the door was moved. The contact stated that the door weld had fractured. The window failed to roll up automatically due to the failure. The back of the driver’s side seat had started tearing which exposed the frame of the seat. The contact took the vehicle to the dealer who replaced the door however, the failure persisted due to parts from the old door being used to secure the new door. The seat had not been repaired. The dealer was informed of the failure however, the vehicle had not been taken to the dealer for additional repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 68,000.

Door welds associated with the door check stop failed. Problem is the same as SSM-50150. Ford is telling me that it’s 1800$ to repair and I am on the hook for the repair.

Error message that AWD, and associated sponsors are not functioning. This is failure of AWD Module LX6Z 7P238 AANP. Ford has issued a minimum recall/service warning (but not all 2020 Escape models). All warnings and assistance related to AWD are incapacitated/not functioning, including auto parking brake.

Spot welds on driver side door where the "Check Arm" attaches to the door have come loose. Unable to close the door.

Not reported to dealer yet but the driver door hinge welds broke and I believe the door could come off.

The contact owns a 2020 Ford Escape. The contact stated while opening the driver's side door, he heard an abnormal popping sound. The contact stated that the popping sound was intermittent at first but had become a recurring failure. Additionally, the driver's side window failed to open and close normally. The contact observed four missing spot welds on the door hinge. The contact also stated that the passenger’s side door had started making the popping sound while opening the door. There were several spot welds missing. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side door needed to be replaced, but at the owner’s expense. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Action Number: PE23013 (Structure). The failure mileage was approximately 61,000.

The contact owns a 2020 Ford Escape. The contact stated that while attempting to exit the vehicle from the driver's side, the door made an abnormal sound and was difficult to open. The vehicle was taken to the dealer, who determined a structural failure of the door well. The vehicle was not repaired. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 56,000.

The driver door started making a popping/creaking sound when I opened and closed it. The sound was quiet at first, like I wasn't even sure I heard it right, then it got really loud and stopped altogether and my window wouldn't roll down properly. The sound only lasted a week or two fron when it started to when it stopped. I took it to the Ford dealership where I bought it, and they told me the door check became UNWELDED inside the door.

Driver door is creaking and not wanting to close all the way

Driver door popping and cracking arm weld broken

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made an abnormal popping sound while opening and then failed to close. Additionally, the front driver's side window failed to roll up. Upon inspection, the contact noticed that the welding on the front driver's side door bracket was faulty, causing the bracket to detach. The vehicle was towed to the dealer, and the contact was referred to the collision center. The vehicle was then towed to the collision center, where it was diagnosed that the front driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 93,000.

Driver side door is making a clanking noise when opening and closing. I also had difficulty closing and keeping the door closed. The window will not open more than 6 inches. Door hinge or door stop on the interior of the door has some welding part that my mechanic says has broken within the door's frame. He identifies this as a manufacturing problem, not something my mechanic will attempt to fix.

My driver door hinge has come apart from door due to welding, which has impacted my window from going down and although i lock the doors they are still able to come unlock by pulling door handle which leaves my car vunerable to vandelism or theft. i made an appointment and got the first date available. My vehicle is a lease and out of warranty although I paid for extra miles and after showing them all the data from NHTSA they want me to pay $450-$500 and be without a vehicle for a minimum of 4 days with a max of 5 without a loaner and for me to pay for a rental car on top of paying monthly note along with repair and rental which already has inflated rates. They need to fix and have a recall. This is dangerous and can be costly considering your car door is unlock in the "lock position".

The door limiter is ripped free of its mounting [inside the door] and makes keeping the door closed and/or opening it impossible at times. In addition, the broken pieces in the door damaged the window regulator, making egress through the window equally impossible. Our safety is put at risk due to the possibility of the door opening while driving as well as the safety of oncoming traffic. Both Ford dealer and independent body shop confirmed that they have seen this problem on many other Ford vehicles, and the only remedy is a complete door replacement. Prior to door failure, there was a lot of creaking and difficulty closing the door. When we first bought the car [new], the door was not closing correctly, and the dealer claimed that the weatherstripping was the issue. Now that the car is OUT of warranty, Dealer mechanic confirmed this door limiter breaking from the spot welds is a common occurance, yet not yet under recall for my VIN number.

Driver's door hinge limit opening check-arm mechanism failure. First awareness when popping noise occurred when opening and closing the door. Internet search found this and related hinge failure experiences by many other Escape owners. The factory welds attaching the mechanism housing to the interior of the door body are failing. Ford has not made a recall. While this is a primary vehicle function, our car is slightly out of warranty and the Indianapolis Skillman Ford dealer offered no help after presenting the vehicle in-person as soon as the problem occurred. Our check arm has not completely failed. Complete failure reports include interference with power window operation and inability to safely open and close the door. We contacted Ford Motor Company direct; the person on the phone checked and said there was no recall and no assistance due to our vehicle being past warranty but they did create a case#: SSM 51553.

Door latch on drivers side has begun to make popping noise every time it is opened or closed.