2020 Ford Escape complaints

The contact owns a 2020 Ford Escape. The contact stated that while driving at various speeds, there was an abnormal knocking sound coming from underneath the rear of the vehicle. No warning light was illuminated. The vehicle was taken to a local Pep Boys; however, the cause of the failure was not identified. The contact stated that after the attempted diagnostic test, while driving at undisclosed speeds, the vehicle independently swerved in various directions and hesitated while accelerating with the accelerator pedal depressed. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 78,000.

My drivers door started 2days ago, April 11, 2025 to make loud cracking noise when opening and closing out of no where. Then on April 12 while out running errands the door became detached. After several attempts to close I was able to close it but I'm having to get in and out from passenger side.

Lugnuts are swollen and a flat had occurred and I couldn't remove the wheel was almost hit by on coming traffic finally gave up replenished air into tire and drove Home . Took car into Ford dealership they said all of the Lugnuts swell on newer models not just mine I asked for a replacement quote it's 300 for new Lugnuts and then labor too and hopefully they won't break a wheel removing them I said if I agreed would they replace them with the same defective Lugnuts that swell and his answer was yes .Please do something about thease dangerous swelling Lugnuts before someone's life is taken. I told the dealership not to do the replacement and done some research I can get a replacement set for entire car for 40 bucks at Autozone and called my local mechanic and they said 50 bucks to replace all of them and autozone told me thease are standard non swelling steel Lugnuts .My faith in Ford has definitely changed to zero.

When outdoor temperatures are above 85 degrees, the interior of the vehicle becomes warm enough that the vehicle may not shift out of Park. Our most recent experience was while on vacation in Florida last week. The outdoor temperature was around 90 degrees, though likely warmer in the parking lot. The vehicle was parked on a flat surface facing the sun, wheels facing forward, no reflector in the windshield, windows closed. When starting the engine, vehicle started normally, all functions appeared normal, but could not shift out of Park. Tried rocking the vehicle back and forth, turning the wheel, brake lights functioned, no movement of the shifter- as though the round shifter of the vehicle was electronically locked. This does not seem like a safety issue, but my wife is [XXX] and could have happened in a location where she would not have help available. Forums on the Intrnet have multiple complaints. Ford told me that they do not know of an "issue" but did find that my car was misbuilt - the cable coming off of this switch is a two part cable, at least two different cable sets were used in the manufacture of the 2020 Escape. My vehicle used the A part of one set and the B part of a different set. Ford gave replacement parts for free, I paid $600 for diagnostics and labor. Latest incident happened after the correct cable set was installed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Ford had issued a customer satisfaction program recall on 2020 and 2021 Escape doors. On my 2020 escape se the driver side spot welds on the door attachment point are failing. The door no longer opens all the way and causing a loud popping sound when in use. My driver window no longer goes up or down as a result of the loose arm inside the door. My dealership ordered the door replacement back in January and no doors have been shipped by ford and no response is being given to the dealers as to an estimated time of delivery or notice there is a shortage. I contacted Ford Customer Service and was told my case has been escalated for faster resolution at the start of March and to expect a phone call about the case. I have heard nothing from Ford since and my dealer is at a loss of what to do because they have multiple customers in the same situation. I’m paying $550 a month for this vehicle and I’m struggling to get into it.

The vehicle has two indicator lamp warnings. One warning for a rear seatbelt monitor fault and one warning for the driver's seatbelt monitor fault. When these seatbelt monitor faults occur the airbags throughout the vehicle are no longer operational. The safety risk of not having operational airbags is extremely high and puts all passengers at risk of serious harm or death. The vehicle is currently at a local Ford dealership undergoing diagnostic testing.

The contact owns a 2020 Ford Escape. The contact stated while driving approximately 50 MPH, the vehicle was hesitating and shuddering. The contact stated that there was no warning light illuminated. The contact stated that the shuddering was almost constant and occurred at various speeds. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 106,000.

The contact owns a 2020 Ford Escape. The contact became aware that there was fluid underneath the rear of the vehicle. The vehicle was taken to the dealer who diagnosed that the rear shocks were leaking and needed to be replaced. The contact stated that approximately 20,000 miles later, while receiving a routine inspection, the dealer informed the contact that the rear shocks were leaking again and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that the failure was not covered under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 20,000.

AWD MODULE on 2020 Ford Escape failed at 21,000 miles. There has been a customer satisfaction repair done in 2022 when it started happening to select vehicles. I drive low mileage but should have been a recall issued due to the amount of complaints and fixes online

Front Drivers door became hard to open and close. Loud popping noise heard while opening and closing. Window also will not roll down. Inspected door check and discovered spot welds holding internal bracing broke loose. Due to difficulty closing the door, I believe the door may not latch properly. Doing research, I discovered that this is a common problem on 2020 Ford Escape models.

When I go to start up my vehicle it stalls before it turns on. And everytime I put gas in my car it shakes as if it wants to cut off.

The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle, the driver's side door squeaked with an abnormal popping and metallic sound while opening and closing the door. The contact stated that while the vehicle was idling or stopped, the engine made abnormal sounds while the vehicle surged forward, and the vehicle turned off before the contact continued driving. The window failed to lower and raised upwards intermittently. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the door had a hairline-sized fracture and needed to be replaced. The door was replaced 3 times under warranty; however, the failure persisted. The manufacturer was informed of the failure and a case was opened. The failure mileage was 26,342.

The contact owns a 2020 Ford Escape. The contact stated that the engine continued running after turning off the vehicle. The contact stated that upon opening the hood, the engine turned off as needed. The contact stated that the message "Hood ajar - Stop Safely, Close Hood" while the hood was securely closed, and the message “Charging System - Service Now" was displayed. The contact related to the failure to NHTSA Campaign Number: 24V954000 (Electrical System). The vehicle was taken to the dealer, where the contact was informed that the VIN was not included in the recall. The dealer diagnosed the vehicle and determined that the failure was related to wires underneath the bumpers. The dealer was in the process of taking the bumpers apart for further diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included under recall because of the manufacturing plant the vehicle was built. The failure mileage was 74,880.

The contact owns a 2020 Ford Escape. The contact stated that the driver's side door was making an abnormal popping sound while opening the door. The contact stated that the door hinges had detached from the door frame. Additionally, the contact stated that the driver's side window was no longer functional and would not open or close. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 77,000.

The contact owns a 2020 Ford Escape. The contact stated that the rear quarter windows' chrome piece had detached. The contact was concerned that the failure could become a road hazard for other drivers. The vehicle was taken to the dealer, who attempted to reseal the chrome but was unable to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.

Doors are breaking off of car.

The contact owns a 2020 Ford Escape. The contact stated that overtime she became aware that there was a sharp piece on the transmission dial, causing cuts on her fingers while turning the dial. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 37,000.

Door Hinge on drivers side door is broken. Making loud popping noises and now cannot roll my window down. Door changes plane when opening or closing and pops loudly. Afraid it is going to fall off

The contact owns a 2020 Ford Escape. The contact stated that while operating the vehicle, the message "All Wheel Drive Fault" was displayed, and the vehicle only operated in 2WD. The contact was concerned that during winter weather the vehicle was unsafe to drive in 2WD only. The vehicle was taken to the local dealer and was diagnosed with AWD module failure. The contact was informed that the AWD module needed to be replaced. The vehicle was not yet repaired. The failure mileage was 50,000.

I have a door bracket that has broke. I contacted my Ford Dealer in early September roughly. A door was supposedly ordered. I still have not received a replacement door. I've been in contact with other Ford Escape owners in the same situation. Many go back to August and further back. Ford has not issued any ETA on when our door replacements will be delivered. All contact with my Ford dealer has resulted in "your door is on order, we don't know when it'll arrive". I addition to having a hard to open/close door, I also cannot fully open my drivers window. If I lower the window, it will hit the unsecured bracket that is flopping around inside the door. I'm concerned if I should lower the window, it'll break it. This is a part of this issue. [XXX] Ford has been dragging their feet on issue doors to customers in a timely manner. And yet Ford is continuing to manufacture new Ford Escapes with updated doors. Obviously not allocating any of the doors to repair the broken customer doors. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford Escape. The contact stated the vehicle failed to start as intended. The contact waited for a while to restart the vehicle. The check engine warning light was illuminated. The vehicle was driven to O'Reilly's to be diagnosed. The vehicle was diagnosed with an undisclosed emission code. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 106,000.

My car wasn’t producing heat it was only blowing cold air. Dealership advised of no coolant and it’s a known issue with this car.

The contact owns a 2020 Ford Escape. The contact stated while driving at various speeds, the vehicle was idling rough, accelerated rough, and started rough. The check engine warning light was occasionally illuminated. The vehicle was taken to two different local independent mechanics where the vehicle was scanned for an emission valve failure. The local dealer was contacted. The vehicle was not repaired. The contact had spoken with the Manufacturer recall service representative where it was diagnosed with a fuel injection failure, that would be repaired by the manufacturer; however, the vehicle would not be repaired for an emissions valve failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.

When riding down the road once the car heats up it jerks like it's going to cut off going down the road and you can smell has it has just recently started doing this.

First Ford had issues a Customer Satisfaction Program 21B19 was issued to all Ford dealers on April 9, 2021. Then they put out a TSB 23-2061 which my vehicle is part of but says it is not covered under warranty. There are MANY 2020 FORD ESCAPES with this issue. Seems to be just gas vehicles 1.5 and 2.0l engines. My vehicle was not covered along with many other vehicles. Then they even put out a The contact stated while operating the vehicle, the messages "Hill Start Assist Not Available", "Pre-Collision Assist Not Available", "Service Advance-trac" and "Service All Wheel Drive" remained displayed. The vehicle was taken to the local dealer who diagnosed that the All-Wheel Drive module was faulty and needed to be replaced. The vehicle was not yet repaired.

AWD module fault. $2200 repair. Reading online many 2020 ford escape are having this issue of the part failing. Most are still under warrenty when it goes but in my case I wasn't. This part should he investigated because there shouldn't be this many reports of the part malfunctioning without a recall.

I had first took car to get first free Oil change from ABC Nissan and the service department couldn’t do it under 5000 miles and just topped of the oil. I had went back like few days later for an air filter replacement and they did not have to part and sent me over to ford right across the street. I had ford dealership run a code diagnostics on vehicle and found it needs computer updates and an expensive purge valve after having car for a couple days and hit me with a hefty price estimate I could not or NPP car warranty from ABC Nissan couldn’t cover for engine repairs since it wasn’t an engine issue but can affect the engine. I had went back into abc Nissan recently for a possible trade in and just got the run around from manager that help sold me the car and seem it was a waste of time putting almost 7500 for the car down payment plus 518 a month for car payments to be cheated when car start to have issues.

We had the car brand new and transmission with two weeks wouldn’t go in reverse. Then the door was stuck OPEN and we shut it now we can roll the window down FORD says we’re not covered it’s a new door!

I have been notifying the ford dealership about a problem that i feel is due to faulty fuel injectors since I bought the vehicle back in 2021, all of the repairs that have been done and that they have told me to do have not resolved the issue I keep getting the runaround, the vehicle sometimes while on the highway will automatically enter safe mode and i get a notice of an issue with the high pressure fuel system which immediately forces the vehicle to lower the speed to am unsafe speed.

Faulty welds on door hinges, particularly where the check arm connects. This happened yesterday, loud cracking and grinding noise when the front driver door is opened or closed. Ford has known about this issue and refuses to issue a recall. And getting in touch with my local Ford dealer's service department is difficult.

AWD module not working was on screen after starting vehicle plus other codes about adaptive cruise control

The contact owns a 2020 Ford Escape. The contact stated while driving up an incline at various speeds, the turbo failed to operate as needed and the vehicle failed to accelerate while depressing the accelerator pedal. The contact stated that the check engine warning light was illuminated after the failure. The contact stated that the vehicle had been taken to the dealer on three separate occasions where the turbo was replaced each time only for the failure to return. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 75,800.

The silver base of gear selector is chipping leaving sharp plastic edges causing pain to right thumb and repeated punctures with bleeding when operating the gear selector. Ford dealer and corporate report this repair is not covered under warranty since 3 year/36,000-mile warranty has expired. The issue became known at 4.5 years/ 32,519 miles. Ford previously had a service bulletin to repair the window lever buttons for the same issue at no cost to the owner. This issue is more dangerous because it involves gear selection which may impact safety when operating the vehicle.

A rattle developed in the panoramic sunroof. When the shade was retracted it popped loose from the retainers and retracted to the full open position. The piece that covers the joint of the roof glass came out. Due to the inability to close the shade, there is a constant glare while driving in the day light. This issue appears to be common according to my research and quiet expensive for dealership repair.

I had warning lights flashing on my dashboard continuously "parking assist off" "AWD off" "Collison Assist Off" I could not change my car over to snow, ice, or deep snow it all showed not available. This happened 3 or 4 days before I took it back to the dealership. I researched online and found out there were a lot of complaints about the 2020 Ford Escape 2.0 Titanium which is what my car is. I also seen where people were talking about a class action lawsuit due to the low miles on their cars and this happening. My car only has 31,000 miles. I took my car to the shop I had an appointment and they told me the ADM Module was bad. This is the same thing everyone online complained about. This is costing me $1100.00 to replace. I did not have any AWD traction this was useless. I read that someone said the recall should be expanded. Which tells me there was a recall at one point for this problem.

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to steer in the intended direction, with several unknown warning lights illuminated. The vehicle was towed to the dealer where it was diagnosed with metal debris on the rear brake magnet on the rear brakes. The contact was informed that the debris needed to be removed from the magnet of the rear brakes. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 19,185.

The contact owns a 2020 Ford Escape. The contact stated while the vehicle was parked, the contact was locked outside of the vehicle; however, the key fob was within range. On another occasion, the contact attempted to start the vehicle using the key fob and the manufacturer app however, the vehicle stalled. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the battery was dead and needed to be replaced. The VIN was not included in NHTSA Campaign Number: 24V954000 (Electrical System). The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 60,470.

Awd fault. Module needed replaced

I reported my 2020 Ford Escape last year. It went into the shop for inspection at Cook ford in Texas City after the ford recall for the doors. I also had reported it here. Kyle at Cook ford did a thorough inspection but advised me that their dealership did not have a paint and body shop and referred me to other dealerships with the ability to fix my car. After going to two dealerships, I ended up at Maik Haik in Pasadena Texas. They said they had two doors in stock and three months later my car was still in the shop and not fixed. They had put me in a rental and said in early December that the rental was not being covered by Ford and they were having to "eat" the expense. So, they returned my car in December with hopes of getting parts for it in the future. It now has been two months and no call from them Now your website says I do not have an open recall on my vin, but it does! My car is still not fixed! I am [XXX] and the windows don't work and the locks also have been effected by the problem with the doors! My [XXX] brother and I got locked out of and In the car several times and I had to use my app to unlock the door or climb in the back to get in! During the time the dealership had my car they wiped off all the history in my app and I am not able to reconstruct the history of my car! Including the recalls! I am very upset! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Receiving multiple errors and Ford determined it is the AWD module that needs to be replaced. However, they say my vehicle is not included in the recall based on vehicle identification number.

There is a courtesy replacement on the main fuel injector. I just recently had to replace my turbo. No my car bogs down won't go and smells like eggs which is the catalytic converter. The injection brakes the converter which brakes the turbo and Ford is not interested in helping very much. How can

On a cross country road trip the vehicle started leaking transmission fluid. Took it to the dealer where they told me the Torque Converter seal has be installed incorrectly at the factory. This has been leaking since the vehicle was new. The splash shield is fabric and absorbs all the leaking fluid until it is saturated leading to possible transmission failures.

The contact owns a 2020 Ford Escape. The contact stated that the vehicle was taken for the State Inspection and the vehicle failed the emissions test. No warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the Powertrain Control Module (PCM); determining that the PCM was not sending the emissions information. The contact was informed that an update was required. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 88,000.

The driver's side door is broken. Makes an awful creaking noise when opened or closed. Cannot not roll down the window. Took it to a dealership and they confirmed there is an issue with the doors on this model. They have ordered the part (3 months ago) but it has been on back order so obviously there is an issue.

All wheel drive module not working on 2020 Ford Escape with 25,600 miles.

My wife and I bought our 2020 Ford Escape new from a dealer in 2020. We are the first owners of this vehicle. In the time that we have had it, we have experienced the following issues: 1- the forward camera module that provides collision prevention, lane assist, adaptive cruise control, etc has failed. The dealer claims that the unit “overheated”. The module is no longer covered under warranty due to mileage. The result is that our vehicle no longer has the safety features that we paid extra for upon initial purchase. 2- the evaporative canister purge valve failed, causing difficult starts after refueling. This was not covered under warranty, due to mileage. 3- the driver door hinge check arm welds have all broken loose and no longer hold the door when opening, and the loose arm is now preventing the door from closing properly and, when closed, causing the drivers window to not roll down fully. This is not covered under warranty because of mileage AND (while it is a manufacturing defect), it has not been subjected to any recalls, so the dealership will not repair/replace it.

Driver door hinges are loose. Door makes loud cracking noise when opening and closing. It’s very hard to close. My window will not go down either.

All 4 TPMS have failed within one week and are not registering the PSI. I have to manually check the tire pressure. Turned vehicle on and came as warning across dash. Began with drivers side rear.

I have a 2020 Ford Escape and the wrench light came on and I received messages on the dash that said (faulty AWD, faulty hill assist, and faulty collision detection. I took it to Kayser Ford in Madison Wisconsin on January 15,2025 and they replaced the AWD module at a cost of $996. By doing some research, I know find out that there appears to have been a recall on 2020 Ford Escapes for this problem. Kayser Ford says there is no recall and I am questioning this. Thank you.

The contact owns a 2020 Ford Escape. The contact stated that while his wife pulling into a parking spot, the brake pedal was depressed; however, the vehicle unintendedly accelerated and crashed into the wall of a Dollar General Store. The contact stated that his wife sustained injuries and bruises to both legs from the deployment of the air bags underneath the steering wheel. Medical attention was not sought. A Police report was filed; however, the Police report number was not available. The vehicle was towed to a dealer but was not diagnosed. The contact retrieved the vehicle, and the vehicle was taken to an Auto Body Shop to be diagnosed and an estimate for the repair was provided. The vehicle was not yet repaired. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 45,000.