2018 Ford Escape complaints

I RECEIVED NOTICE FROM FORD THAT IT MAY BE POSSIBLE FOR COOLANT TO INTRUDE INTO THE CYLINDER BORES. THEIR SOLUTION IS "CUSTOMER SATISFACTION PROGRAM 19B37," WHICH PRESCRIBES THE REPROGRAMMING OF THE POWERTRAIN CONTROL MODULE. THE LETTER NOTES THAT IF I PAID FOR REPAIRS INVOLVING THE ENGINE BLOCK ASSEMBLY AND/OR HEAD GASKET BEFORE THE DATE OF THIS LETTER (JAN. 2020) I AM ENTITLED TO A REFUND. I HAVE NOT YET HAD A PROBLEM. MY CONCERN IS THAT THE ONLY WAY TO REDUCE STRESS ON THE CYLINDER HEAD IS TO REDUCE ENGINE HORSEPOWER/TORQUE. I PURCHASED THE 4 WHEEL DRIVE MODEL WITH TOWING PACKAGE. WON'T THE REDUCTION IN POWER INVALIDATE THE TOW RATING? THE DEALER TOLD ME THIS IS A "SAFETY RECALL." YOU HAVE NO RECORD OF FORD INITIATING A RECALL. CAN ANYONE ASSURE ME THAT IF I AUTHORIZE THE SOFTWARE MANIPULATION THAT I WILL STILL HAVE A REASONABLY SAFE VEHICLE CAPABLE OF TOWING 2000 POUNDS? OR, HAS FORD DECIDED NOT TO REPLACE THE DEFECTIVE PART AND PUT THE LIABILITY ON ME DRIVE AN UNSAFE VEHICLE AND SAVE THEM THE EXPENSE OF A RECALL? ALSO, IT SEEMS TO ME THAT CHANGING THE VEHICLE'S ORIGINAL SPECS WOULD ALTER THE VEHICLE'S FUEL MILEAGE AND EMISSIONS CERTIFICATIONS.

I TOOK THE 2018 ESCAPE TO THE DEALERSHIP FOR REGULAR OIL CHANGE AND COOLANT CHECK AND ASKED THE DEALERSHIP TO FIND OUT WHY MY ENGINE LIGHT WAS ON. I WAS 223 MILE OVER MY 60,000 WARRANTEE. THE REPRESENTATIVE SAID THERE WAS ANTIFREEZE IN WITH MY PISTON AND THAT I NEEDED A NEW ENGINE. COME TO FIND OUT FROM THE MECHANIC, HE HAD 30 OTHER CARS IN FRONT OF ME TO WITH THE SAME PROBLEM. HE TOLD ME THAT I WOULD NEED TO CALL CUSTOMER SERVICE TO GET IT TAKEN CARE OF. HE ALSO TOLD ME THAT I NEED TO FILE A CLASS ACTION LAW SUIT AGAINST FORD IF THEY WOULDN'T HELP ME WITH THE 223 MILES OVER MY WARRANTEE IF THEY WONT HELP ME. I NEED THE CAR FOR WORK AND GETTING CHILDREN TO AND FROM SCHOOL. THEY SAID IT WOULD TAKE A MONTH TO GET IT FIXED. FORD IS WATCHING THIS PROBLEM BUT NEED TO MAKE GOOD OF THIS. FORD NEED TO MAKE A RECALL DUE TO ALL THE PROBLEMS WITH THIS MODEL. ALL THE REGULAR MAINTENANCE HAS BEEN THROUGH FORD DEALERSHIP.

CHECK ENGINE LIGHT WAS ON. TOOK RECALLED VEHICLE INTO COMPANY TO GET A NEW ENGINE REPLACED. THERE WAS A RECALL FOR COOLANT LEAKING INTO THE ENGINE. AFTER 2WEEKS I GOT THE VEHICLE BACK AND I KEPT SMELLING A STRONG BURNING ODOR SMELL COMING THROUGH THE VENTS. I IMMEDIATELY CALLED THE COMPANY TO RETURN THE VEHICLE FOR INSPECTION. AS OF RIGHT NOW, THEY STILL HAVE MY VEHICLE AS I'M DRIVING A RENTAL CAR.

THROTTLE ACTUATOR STUCK ISSUE. VEHICLE STARTED SHAKING WHILE IN MOTION AND STALLED, THE VEHICLE SHUT DOWN AND WOULD NOT START. CHECK ENGINE LIGHT CAME ON.

I HAD NOTICED COOLANT DEPLETING FINALLY GOT RECALL. DEALER REPROGRAMS NOW ENGINE IS JUST REVVING AND LOOSES ALL POWER TO POWERTRAIN IN MULTIPLE SITUATION-3 FROM STOP, 4 WHILE GOING HIGHWAY SPEED WITH CONSTANT SPEED PRIOR EACH TIME THE ENGINE REV'S UP WHILE GIVING NO POWER. THEN WILL SPONTANEOUSLY RESOLVE WITHIN ABOUT 50FT THEN SEEMS FINE. I HAVE VIDEO OF THE CAR DOING THIS WHILE I WAS ATTEMPTING TO GET ON THE HIGHWAY. WE LOOKED AT OIL AND THERE IS MILK LOOKING RESIDUE. THE LOOSING POWER HAS ONLY HAPPENED SINCE REPROGRAM FOR RECALL AND NOW THE CAM SHAFT & HIGH PRESSURE FUEL PUMP ARE DESTROYED PER DEALER THIS IS MY ISSUE NOT RECALL RELATED. AGAIN THESE PROBLEMS HAVE ONLY STARTED WITHIN A WEEK OF THE RECALL REPROGRAMMING OF THE VEHICLE

THE BACK WINDOW ON THE HATCH IS SHATTERING. THE WINDOW FIRST HAD DONE SIZE CRACK IN IT. IT THEN WAS CRACKLING AND AFTER HOURS THE WHOLE WINDOW IS SMALL PIECES. IT WAS JUST SITTING IN MY DRIVEWAY. IT BLEW THE SIDE PANEL OFF.

WHILE DRIVING MY CAR IT BEGAN TO ACCELERATE ON ITS ON, I WAS ABLE TO CONTROL THE SPEED BY PUSHING ON THE BRAKES, THE INSTANT I REMOVED MY FOOT OF THE BREAK THE CAR ACCELERATED ON ITS OWN AGAIN. I FOUND AN AREA TO PARK, TURNED OFF THE CAR. I RESTARTED THE CAR TO DRIVE HOME THE CAR AGAIN ACCELERATED ON ITS OWN, I PARKED IT IN A OPEN LOT , TURNED THE CAR OFF. WHEN I STARTED THE CAR THE ENGINE MADE A LOUD RUBBING SOUND. AT THIS POINT I HAD MY CAR TOWED FOR SERVICE.

WHILE DRIVING TO TOWN 16 OCT.18-CHECK ENGINE LIGHT CAME AND I TOOK THE CAR TO DEALER. CODE WAS 1136 AND I WAS TOLD THE LONG BLOCK WOULD NEED TO BE REPLACED. WORK WAS DONE AND CAR RETURNED 22 OCT.18.

I BOUGHT 2018 FORD ESCAPE WITH 6K MILES ON IT. AFTER ONE WEEK "STEERING ASSIST FAULT SERVICE REQUIRED" MESSAGE APPEARS AND GOES ON DISPLAY PANEL DURING START AND AFTER PUTTING IN DRIVE MODE. THE STEERING GET LOCKED. VEHICLE WAS IN MOTION. BELOW DESCRIPTION FORM FORSCAN DIAGNOSTIC PROGRAM: CODE: C102D - HIGH FRICTION INSIDE POWER STEERING STATUS: - DTC PRESENT AT TIME OF REQUEST - MALFUNCTION INDICATOR LAMP IS ON FOR THIS DTC MODULE: POWER STEERING CONTROL MODULE FREEZE FRAME : -GLOBTIM: 32582214 SEC - GLOBAL REAL TIME -TOTDIST: 5950.0 KM - TOTAL DISTANCE -MOD_SUP_V: 12.25 VOLT - MODULE SUPPLY VOLTAGE -OUTTMP: 2 C - EXTERNAL TEMPERATURE FROM SENSOR -PWR_MODE_KEY: RUNNING - POWER MODE KEY STATE -PWR_MODE_QF: POWER MODE OK - POWER MODE QUALITY FACTOR -SSHFT_TQ_S2: -1.9 NM - STEERING SHAFT TORQUE SENSOR #2 -MOD_SUP_V: 12.40 VOLT - MODULE SUPPLY VOLTAGE -PSCM_INT_TEMP: 17 C - PSCM INTERNAL TEMPERATURE -VSS: 30.0 MIL/H - VEHICLE SPEED THIS PROBLEM APPLIES TO MANY OTHER CARS BELOW LINKS TO PAGES DESCRIBING THE PROBLEM: HTTPS://WWW.FORDESCAPE.ORG/THREADS/STEERING-ASSIST-FAULT.17578/PAGE-2#POST-979554 NOTICE: CAR IS ALLREADY EXPORTED TO EUROPE PROBLEM IS NOT SOLVED BY FORD THAT IS WHY I FILLED THIS FORM.

ON DECEMBER 26, 2019, ANOTHER OTHER VEHICLE HIT THIS 2018 FORD ESCAPE, SPINNING IT INTO ANOTHER VEHICLE. THIS ESCAPE CAUGHT ON FIRE AND WAS TOTALLY DESTROYED. ALL INVOLVED VEHICLES (ALL FORDS) WERE IN MOTION TRAVELING ABOUT 50 MPH. THIS ESCAPE WAS TRAVELING NORTH ON ROUTE 122 NEAR BURNT CHIMNEY, VA. THE OTHER TWO FORDS WERE TRAVELING SOUTH ON THIS TWO LANE ROAD.

ENGINE OVERHEAT LIGHT WOULD COME ON IMMEDIATELY UPON STARTING THE ENGINE AND WOULD REMAIN ON. CAR STALLED SEVERAL TIMES BUT I WAS ABLE TO START IT UP AGAIN AFTER A FEW MINUTES AND IT DROVE FINE. FINALLY, THE CAR COMPLETELY STALLED AND HAD TO BE TOWED TO A FORD DEALERSHIP. THE VEHICLE IS STILL UNDER WARRANTY BUT IT NEEDED A NEW ENGINE SHORT BLOCK AS THERE WAS A CRACK IN THE SHORT BLOCK, CAUSING COOLANT TO LEAK INTO THE CYLINDERS. THIS VEHICLE HAD 25,000 WHEN THIS OCCURRED AND HAD BEEN LEASED (NEW) FOR LESS THAN 1 YEAR. DEALERSHIP WAS BACKLOGGED WITH ENGINE REPAIRS ON FORD ESCAPES FROM VARIOUS MODEL YEARS. THE DEALERSHIP LISTED THE REPAIR THE PROBLEM AS "CYLINDER DECK SURFACE IMPERFECTION." MY VEHICLE WAS IN SERVICE FROM OCTOBER 29, 2019 TO DEC 16, 2019.

ON MARCH 3, 2018, WE PURCHASED A 2018 FORD ESCAPE FROM DUVAL FORD IN JACKSONVILLE, FL. SOON AFTER THE PURCHASE, WE EXPERIENCED ISSUES WITH THE CAR STALLING AND JERKING WHEN APPLYING GAS. ALTHOUGH THE SITUATION ONLY OCCURS ON OCCASION, IT IS A DANGEROUS PROBLEM WHEN ACCELERATING INTO TRAFFIC. THE MAIN TIME THIS HAS HAPPENED IS DURING LONG TRIPS. WITH OUR TRAVEL SCHEDULE AND FAMILY OUT OF TOWN, WE NEED A RELIABLE VEHICLE TO SAFELY TRANSPORT US TO WHATEVER LOCATION WE CHOSE. WE CALLED TO REPORT THE ISSUE AND TRIED SOME OF THE TROUBLE SHOOTING EFFORTS EXPLAINED TO US VIA PHONE. THE ISSUE PERSISTED; THEREFORE, ON MAY 8, 2018 WE RETURNED THE VEHICLE TO THE SERVICE DEPARTMENT EXPLAINING DETAILS OF THE STRUGGLES PREVIOUSLY MENTIONED. WE ASKED THEM TO CHECK THE FUEL INJECTOR AND OTHER ENGINE MISFIRES. TWO DAYS LATER, THEY RETURNED THE CAR STATING THERE WERE NO ISSUES FOUND. THIS PROCESS HAS CONTINUED SEVERAL TIMES FROM APRIL 2018 UNTIL TODAY. OUR LAST ATTEMPT TO ALLOW DUVAL FORD SERVICE DEPARTMENT TO REPAIR THE ISSUE, WAS ON DECEMBER 5, 2019. WE TOOK THE CAR INTO THE SHOP, REPORTED IN DETAIL ABOUT THE ON-GOING ISSUE AND ASKED FOR THE OIL TO BE CHANGED. THE SERVICE DEPARTMENT HAD THE VEHICLE FOR 9 DAYS, DROVE IT 31 MILES, AND REPORTED THAT NO ISSUES WERE FOUND. DURING THE 9-DAY STAY, WE CALLED TO ASK ABOUT THE STATUS OF THE VEHICLE, ONLY TO BE TOLD THAT IT WAS BEING WORKED ON. ON SATURDAY, DECEMBER 14, 2019, AFTER A 9-DAY STAY IN THE SERVICE DEPARTMENT PARKING LOT, WE WENT TO RETRIEVE

LEAK FROM ROOF BY REAR VIEW MIRROR SATURATING INSIDE OF CAR AND CONSOLE WHEN RAINING. CAR WAS STATIONARY AT TIME.

THE VEHICLE WAS PURCHASED IN MAR/APR 2019 WITH 3000 MI. THE VEHICLE HAD ALL REGULAR MAINTENANCE CHECKS PRIOR TO THE 11/11/19 INCIDENT. THERE WERE NO VEHICLE ALERTS REGARDING COOLANT OR ENGINE OVERHEATING PRIOR TO THIS INCIDENT. AT 17349MI, THE VEHICLE WAS PARKED AFTER A 35MIN DRIVE ON THE TOLLWAY. THE VEHICLE HAD ONE COOLANT/HOT ENGINE WARNING AFTER THE VEHICLE HAD BEEN PARKED FOR 2.5HRS IN SUB-ZERO WEATHER. I TURNED OFF AND THEN ON AGAIN 5 MIN LATER. THIS TIME THE ENGINE SHUT ITSELF OFF IMMEDIATELY FOLLOWING THE KEY TURN.THE VEHICLE'S ENGINE "LOCKED UP" AND IS AT THE DEALERSHIP AWAITING REPAIR. I HAVE BEEN TOLD THIS REPAIR COULD TAKE 4-6 WEEKS BECAUSE ENGINES ARE ON BACK ORDER AND GENERALLY TAKE UP TO TWO WEEKS TO INSTALL. THE DEALERSHIP ALSO STATES THAT THERE WAS NO WAY THAT THIS REPAIR WOULD HAVE BEEN FOUND IN PREVIOUS MAINTENANCE CHECKS.

THE CAR BEGAN TO SHUTTER AND FELT AS IF IT WAS LOSING POWER. THE ENGINE LIGHT DID COME ON AND I TRIED TO GET TO THE SHOULDER OF THE HIGHWAY, BUT THE ENGINE LIGHT TURNED OFF AND THE CAR BEGAN TO FUNCTION AS NORMAL. I MADE AN APPOINTMENT THE NEXT BUSINESS DAY WITH NO CONCERNS FROM THE SERVICE REP STATING IT WAS MOST LIKELY FROM THE WEATHER CHANGE AND SCHEDULED ME IN FOR 5 DAYS LATER. I CONTINUED DRIVING THE CAR WITH NO KNOWN PROBLEMS OR IDENTIFYING LIGHTS THAT A PROBLEM EXISTS. AFTER ABOUT 5-7 HRS AFTER DROPPING OFF I WAS TOLD BY THE SERVICE REP THAT THE 1.5 ECHO BOOST ENGINE IS LOSING COOLANT THROUGH THE MOTOR AND THE SHORT BLOCK IS TO BE REPLACED. AS WELL AS STATING THAT THIS PROBLEM IS ON AN INTERNAL WATCH LIST FROM FORD. I HAVE HIGH CONCERNS THAT I CONTINUED TO DRIVE MY 18-MONTH-OLD CAR (PURCHASED NEW IN MAY 2018) WITH MY CHILDREN AS WELL AS TO/FROM WORK WITHOUT THE ENGINE LIGHT OR ANY KNOWN IDENTIFIER THAT A PROBLEM CONTINUED. MY MAIN DRIVING EVERYDAY CONSIST OF HIGHWAY DRIVING AND THIS PROBLEM COULD OF CAUSED A BAD MISHAP NOT ONLY FOR MY FAMILY, BUT ANYONE AROUND ME ON THE HIGHWAY.

STARTED THE VEHICLE ON LEVEL GROUND, VEHICLE WAS IN PARK, EMERGENCY BRAKE WAS NOT ON, FORGOT SOMETHING IN HOME, GOT OUT OF VEHICLE & PROCEED TOWARDS HOME BUT BEFORE I GOT THERE BACKED UP & HIT HOME, ENGINE THEN STALLED, RESTARTED ENGINE & MOVED VEHICLE BACK TO ORIGINAL POSITION, I THEN TRIED TO REPLICATE EVENTS, VEHICLE DID NOT MOVE, PUT VEHICLE IN PARK, VEHICLE REMAINED STATIONARY, PUT VEHICLE IN REVERSE & VEHICLE IMMEDIATELY BEGAN TO MOVE. MY WIFE WAS IN THE VEHICLE & REPORTED THAT VEHICLE DID NOT MOVE UNTIL I WAS COMPLETELY OUT OF VEHICLE & PROCEEDING TO HOME WITH MY BACK TURNED.

CHECK ENGINE LIGHT HAS REPEATEDLY TURNED ON. EVERY TIME, THE DEALER HAS "RESET THE COMPUTER" AND SENT ME ON MY WAY. LAST WEEK, THEY TOLD ME THE ENGINE HAD TO BE REPLACED AND I WOULD BE WITHOUT MY CAR FOR CLOSE TO 30 DAYS. THEY SAID THERE IS A PROBLEM WITH COOLANT LEAKING INTO THE PISTONS. THE SERVICE REP AT THE DEALER TOLD ME THIS WAS AN ISSUE ON ALL 1.5 ECOBOOST ENGINES. HE ALSO TOLD US NOT TO REPORT ANYTHING AND REFUSE ANY OFFERS FROM FORD AND JUST BRING THE CAR IN FOR REPAIR. THIS SEEMS LIKE ANOTHER FORD COVER UP LIKE THEY HAD WITH THEIR 2014 FOCUS MODEL AND THE FAULTY TRANSMISSION (A VEHICLE I ALSO HAD, AND CURRENTLY HAS A CLASS ACTION LAWSUIT). FORD HAS REPEATEDLY BEEN SHADY ABOUT HOW THEIR VEHICLES PERFORM AND REFUSE TO DO ANYTHING ABOUT IT UNTIL SOMEONE SUES THEM. THE FACT THAT THEIR SERVICE DEPARTMENT KNOWS EXACTLY WHATS GOING ON (THEY HAVE 56 LOANER CARS FOR CUSTOMERS WITH REPAIRS, AND ALL 56 VEHICLES WERE ALREADY GIVEN OUT WHEN I HAD MY PROBLEM) IS RIDICULOUS, AND IT SAYS ALOT THAT THEY STILL REFUSE TO ADMIT THEY DESIGNED A GARBAGE ENGINE.

WHILE DRIVING NEXT TO A TRAIN, THE PRE-COLLISION ASSIST WILL ENGAGE AND SLAM ON THE BRAKES EVEN WITH NO OTHER CARS IN THE AREA. THIS HAPPENS DAILY WHILE DRIVING ON THE HIGHWAY (75MPH+) GOING STRAIGHT. IT HAPPENS WITH OR WITHOUT OTHER CARS IN THE AREA. THIS HAS BEEN GOING ON FOR AS LONG AS WE HAVE OWNED THE CAR.

NOTICED THAT THE CAR SOUNDED ROUGH WHEN STARTING FOR A WHILE. DRIVING AROUND 60MPH THE CAR ALL OF A SUDDEN JARRED/ CHUGGED WHICH WAS QUITE ALARMING. EVERY TIME I PUSHED THE ACCELERATOR, THE CAR CHUGGED. IT REMINDED ME OF DRIVING A MANUAL CAR WHEN YOU AREN'T IN THE CORRECT GEAR. AT FIRST, I THOUGHT THAT IT MIGHT BE A TRANSMISSION ISSUE. IT WAS NOT.. THE CAR HAS BEEN AT THE DEALER FOR ABOUT 6 WEEKS. THEY TOLD US THAT COOLANT IS GETTING INTO THE ENGINE. NOT SURE IF THE RECALL IS GOING TO HAPPEN, BUT IT SOUNDS AS IF THERE IS A SIGNIFICANT NUMBER OF PEOPLE WITH THE SAME ISSUE.

AFTER SEVERAL MONTHS OF ENGINE BACKFIRES, ROUGH STARTS AND IDLING AND CHECK ENGINE LIGHTS THEY ARE FINALLY REPLACING MY ENGINE DUE TO ISSUES WITH COOLANT GETTING INTO THE ENGINE. THE LAST INCIDENT HAPPENED WHEN THE CAR WAS MOVING AND COULD HAVE BEEN SERIOUS SITUATION. WHEN IT WAS TAKEN TO THE DEALERSHIP THEY WOULD NOT ALLOW ME TO DRIVE IT FURTHER.

MY FORD ESCAPE 2018 WITH 10,000 MILES, I WAS DRIVING AND ALL OF A SUDDEN THE CAR STARTING VIBRATING AND I HAD TO DRIVE 15 MILES PER HOUR TO THE DEALERSHIP. THE SERVICE DEPARTMENT PUT IT ON THE COMPUTER AND DETERMINED THE PISTON HAD CAUSED THE ENGINE TO BE BLOWN. THIS WAS THE FIRST OF SEPTEMBER AND I HAVE NOT RECEIVED A DATE FOR THE REPAIR BEING DONE. THE PARTS DEPARTMENT SAYS THEY KEEP EMAILING FORD AND ARE NOT RECEIVING ANY DATE ON PARTS BEING SENT. THE CAR IS COVERED BY WARRANTY AND FORD IS PAYING FOR RENTAL BUT I WOULD LIKE TO KNOW STATUS ON REPAIR AND IF IT WILL HAPPEN AGAIN. IF SO WHAT CAN I DO TO GETTING A NEW CAR?

BETWEEN THE PERIOD OF JULY AND AUG '18 THE VEHICLE EXHIBITED THE FOLLOWING: LURCHING FORWARD WHILE IN-MOTION (CITY DRIVING) - ON MORE THAN ONE OCCASION RATTLING LIKE NOISE ON START-UP NOISE WHEN BACKING UP RESISTANCE WHILE REVERSING I ATTEMPTED TO BRING IT IN, 8/1, AND WAS TOLD THERE WERE NO ISSUES FOUND I RETURNED ON 8/13 AND THE VEHICLE HAS BEEN IN FOR REPAIR SINCE AS THEY CONTINUE TO FIND NEW ISSUES (ORIGINAL ISSUE: SHORT ENGINE BLOCK REPLACEMENT) I HAVE DONE RESEARCH AND THERE ARE MANY 2018 FORD ESCAPES WITH THIS SAME ISSUE. THIS CAR IS UNSAFE TO DRIVE. PLEASE NOTE, THE CAR WAS ALSO IN JUNE - JULY '18 FOR HEAD GASKET LEAK.

AT BETWEEN 18000 AND 19000 MILES CAR DEVELOPED COOLANT LEAK AND HAS BEEN AT THE RIVERSIDE DEALERSHIP SINCE 9/13/19 AND UNKNOWN TIME TO GET REPLACEMENT PARTS AND NEW ENGINE FROM FORD.

TL* THE CONTACT OWNS A 2018 FORD ESCAPE. WHILE THE CONTACT'S WIFE WAS DRIVING AT AN UNKNOWN SPEED, SHE HEARD FLUID MOVING IN AN UNKNOWN PART OF THE VEHICLE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JIM SHORKEY FORD (412-379-6465, LOCATED AT 1234 LONG RUN RD, WHITE OAK, PA 15131) WHERE A SPARK PLUG WAS REPLACED. THE TECHNICIAN ALSO SEALED THE DISTRIBUTOR TO STOP FURTHER LEAKAGE, BUT THE FAILURE RECURRED WITHIN 48 HOURS. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD NOT BE READY UNTIL DECEMBER DUE TO WORK LOAD (BACKLOG). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

I PURCHASED A 2018 FORD ESCAPE USED IN APR OF 2019. IT WAS COSMETICALLY GREAT AND HAD AROUND 25,000 MILES ON IT. IN JUNE OF 2019, THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO THE LOCAL FORD DEALER, WHERE I WAS TOLD THAT IT WAS AN ENGINE MISFIRE ON THE #2 PISTON. THEN WAS TOLD THAT COOLANT HAD LEAKED INTO THE ENGINE AND NOW I WILL REQUIRE THE LONG BLOCK TO BE REPLACED. IT WAS ALSO NOTED THAT THIS IS A COMMON PROBLEM THAT FORD IS AWARE OF, BUT THEY HAVE NOT ISSUED A RECALL. AFTER FURTHER RESEARCH ONLINE, I'VE DISCOVERED THAT MANY PEOPLE ARE EXPERIENCING THE SAME ISSUES: COOLANT LEAKING INTO THE ENGINE AND IT HAVING TO BE REPLACED. IT IS NOW SEPT. 24TH AND I STILL DO NOT HAVE MY CAR. I WAS TOLD THE REASON THAT IT IS TAKING SO LONG IS THAT A LOT OF THE PARTS ARE ON BACK ORDER. THIS REPAIR IS COVERED UNDER MY WARRANTY, SO MY COMPLAINT ISN'T BECAUSE THIS IS TAKING TOO LONG TO GET MY CAR BACK. MY COMPLAINT IS THAT THIS IS NOT A RECALL BY FORD. IT IS A KNOWN AND DOCUMENTED PROBLEM, BUT FORD IS NOT ACTING. IT IS SO MUCH OF A PROBLEM THAT MY VEHICLE HAS BEEN WITH THE DEALER FOR 3 MONTHS BECAUSE THE PARTS ARE ON BACKORDER AND I STILL DON'T HAVE A TIMETABLE OF WHEN I CAN EXPECT THE REPAIRS TO BE DONE. ALSO, MY WIFE HAS BEEN IN CONTACT WITH REGIONAL FORD REGARDING THIS AND THEY ARE NOT PROVIDING MUCH SUPPORT/INFORMATION ON THE MATTER.

WHEN TRYING TO CHANGE A FLAT TIRE IT WAS DETERMINED THAT THE LUG NUT WRENCH WOULD NOT FIT. THE TOW TRUCK DRIVER, AND LATER THE FORD DEALER SERVICE DEPARTMENT, CONFIRMED THAT FORD HAS AN ISSUE WITH LUG NUTS "SWELLING' WHICH RENDERS YOUR FACTORY ISSUED WRENCH UNUSABLE. THIS IS A KNOWN PROBLEM TO FORD YET THEY WILL DO NOTHING ABOUT IT.

ON SUNDAY, JULY 14, 2019, OUR 2018 FORD ESCAPE LOST POWER STEERING WHILE TRAVELING 60 MPH ON INTERSTATE 5 NEAR SEATTLE. WE WERE ABLE TO PULL OFF THE INTERSTATE AND TURN THE VEHICLE OFF. THE VEHICLE WAS STILL UNDER ORIGINAL WARRANTY. AFTER RESTARTING THE VEHICLE, THE POWER STEERING FAILURE LIGHT TURNED OFF AND POWER STEERING WAS RESTORED. WE CONTACTED THE DEALER THE NEXT DAY AND THEY ADVISED IT WAS SAFE TO CONTINUE DRIVING THE VEHICLE UNTIL THEY COULD SCHEDULE AN APPOINTMENT - TEN DAYS LATER. THE DEALER CLAIMED IT FOUND NO CODES INDICATING A PROBLEM. ON SEPTEMBER 9, 2019, OUR ESCAPE LOST ALL POWER STEERING AGAIN WITHOUT ANY WARNING LIGHTS COMING ON. WE CANNOT RESTORE THE POWER STEERING BY TURNING THE VEHICLE OFF AND RESTARTING. THE VEHICLE IS. NOW AT THE DEALERSHIP, BUT THE DEALER AND FORD CUSTOMER SUPPORT HAVE BOTH SAID BECAUSE OUR MILEAGE IS NOW OVER THE ORIGINAL WARRANTY, THEY WILL NOT COVER THE REPAIRS NECESSARY TO CORRECT THE COMPLETE LOSS OF POWER STEERING.

I TOOK MY 2018 FORD ESCAPE WITH 28500 MILES INTO THE DEALERSHIP ON 5/6/19 DUE TO A COOLANT LEAK. AT THAT TIME, THEY REPLACED THE OIL COOLER ASY. ON 6/18/19 WITH 30700 MILES, IT WAS BACK IN FOR THE SAME ISSUE AND DEEMED UNSAFE TO DRIVE. IT HAS BEEN SITTING AT THE DEALERSHIP TORN APART FOR OVER 2 MONTHS NOW DUE TO BACKORDERED PARTS. FIRST IT WAS THE ENGINE, THEN A GASKET, AND JUST THIS WEEK ANOTHER PART! AFTER ONE MONTH OF WAITING, I CALLED FORD MOTOR CO AND REPORTED A CLAIM. SINCE THEN, EVERY WEEK I AM PASSED ON TO ANOTHER PERSON WITH NO ANSWERS FOR ME. EACH ONE SAYS THEY WILL GET BACK TO ME IN 24HRS OR WITHIN A WEEK WHETHER THEY HAVE ANY NEW INFORMATION OR NOT AND THOSE HAVE ALL BEEN BROKEN PROMISES. I'VE BEEN TOLD MY VEHICLE DOES NOT QUALIFY FOR A BUY BACK PROGRAM WITH NO REASON GIVEN. WHEN ASKED FOR A REASON, I HAVE BEEN TOLD TO REFERENCE MY STATES LEMON LAW GUIDELINES. THE CUSTOMER SERVICE REGARDING THIS ISSUE HAS BEEN ABSOLUTELY TERRIBLE.

PROBLEM STARTED WHEN THE ENGINE WAS RUNNING ROUGH OCCASIONALLY. ESPECIALLY WHEN STARTING. ALMOST STALLED. THEN THE CAR STARTED OVER HEATING OCCASSIONALLY. FINALLY THE CHECK ENGINE LIGHT CAME ON. HAD THE CODE CHECKED. MISFIRE IN CYCLINDER 1. ALSO WHEN IT OVERHEATED WE CHECKED THE COOLANT, THE RESEVOR WAS EMPTY. WE ADDED THE PROPER AMOUNT OF COOLANT. 2 DAYS LATER IT WAS EMPTY. BUT NO SIGN OF LEAK. TOOK TO DEALER AND THEY SAID THERE IS A MANUFACTUR DEFECT WHERE THERE IS A CRACK BY THE CYCLINDERS AND COOLANT IS LEAKING INTO THE OIL. NEEDED A NEW ENGINE.

BRAKE LIGHTS DO NOT ILLUMINATE WHEN ADAPTIVE CRUISE CONTROL APPLIES THEM; BRAKE LIGHTS DO FUNCTION NORMALLY ON MANUAL BRAKING. THE APPARENT DESIGN FLAW OF BRAKE LIGHTS FAILING TO ILLUMINATE WHEN ADAPTIVE CRUISE CONTROL APPLIES THE BRAKES VIOLATES THE SAFETY PRINCIPLE OF BRAKE LIGHTING ALTOGETHER. SUCH A DESIGN SHOULD NOT BE ALLOWED ON THE ROAD AS IT COULD LEAD TO INCREASED COLLISIONS UNDER CERTAIN CONDITIONS. THIS CONDITION IS OBSERVED TO HAPPEN CONSISTENTLY.

2018 HEAD GASKET AT 23000 MILES WAS TOLD IN THE SHOP AT SHEZZY FORD THAT THEY HAD THREE MORE IN THE SHOP FOR THE SAME THING. THAT THERE WAS A PROBLEM WITH THEM. CAR BE DRIVEN ON INTERSTATE CHECK ENGINE CAME ON THE PULLED CODES MISFIRE COLD START. LOSE OF POWER

2018 FORD ESCAPE TITANIUM PROBLEM HAS OCCURRED 2 TIMES WITHIN ONE MONTH. BOTH TIMES FORD DEALERSHIP STATED THEY COULD NOT DUPLICATE PROBLEM.WHEN TRYING TO START CAR. THERE IS NO POWER WHATS SO EVER. ONCE IN MY DRIVEWAY AND 2ND TIME AT A RESTAURANT. CAR WAS STATIONARY BOTH TIMES. TRIED JUMPING CAR BUT NO LUCK. CALLED ROADSIDE ASSIST TO TAKE TO FORD DEALERSHIP. THIS TO ME IS A SAFETY ISSUE AS OTHER PEOPLE'S COMPLAINTS INDICATE LOSS OF POWER WHILE DRIVING AND HAVING NO CONTROL OVER CAR. I'VE OWNED THE CAR 4 MONTHS. THE FIRST INCIDENT INCLUDED NO POWER BUT ALSO THE STOP/START FEATURE WOULD FAIL TO RESTART THE MOTOR AFTER BEING STOPPING FOR A STOP SIGN OR A RED LIGHT. THIS HAPPENED AT LEAST 35 TIMES WITHIN 4 MONTHS...SECONDLY THE REAR HATCH WOULD NOT LOCK PROPERLY AND THE USB PORTS WOULD NOT CHARGE MY IPHONE. THE DEALER INDICATED THE BATTERY SHOWED A FAILURE AND REPLACED BATTERY, BUT STOP/START FEATURE CONTINUES TO FAIL. THIS VEHICLE IS STILL UNDER FACTORY WARRANTY.

I PURCHASED A BRAND NEW 2018 FORD ESCAPE IN JANUARY OF 2018 FOR WHICH I PAID IN FULL.ON 8-25-18 THE CHECK ENGINE WARNING APPEARED ON MY DASH WHILE DRIVING ON AN EXPRESSWAY.I TOOK IT IN FOR SERVICE AND WAS INFORMED THAT IT NEEDS A NEW ENGINE DUE TO AN INTERNAL OIL LEAK WHICH WARPED THE CYLINDER HEAD. I DIDN'T GET MY CAR BACK UNTIL 9-22-18.ON MARCH 2, 2019 I HAD TO PULL OFF TO THE SIDE OF THE ROAD WHILE DRIVING ON A CITY STREET BECAUSE I HEARD A VERY LOUD NOISE AND THERE WAS A DISTINCT ODOR OF BURNT RUBBER.THE CAR WAS TOWED TO THE DEALERSHIP AND WAS THERE FOR FIVE DAYS.THE DIAGNOSIS: BAD WIRES, BAD TRANSFER CASE AND FRONT DRIVE SHAFT LEAKING GREASE. AN ISSUE WITH THE 4WHEEL DRIVE SYSTEM.ON MAY 22, 2019 THE CHECK ENGINE LIGHT CAME UP ONCE AGAIN.THIS TIME: A CRACKED SPARK PLUG WHICH CAME WITH THE NEW ENGINE INSTALLED IN AUGUST 2018. ON JULY 11, 2019 DRIVING ON THE EXPRESSWAY, WARNING APPEARED ON MY DASH "ENGINE TOO HOT". IT WAS LATE EVENING, AFTER SERVICE HOURS.THEREFORE I DROVE IT THERE THE FOLLOWING MORNING TO BE TOLD THAT I NEED TO LEAVE IT, BUT THEY DON'T HAVE A LOANER CAR FOR ME. I HAD TO DRIVE OFF IN MY CAR BECAUSE OF MY RESPONSIBILITIES AND COULD NOT BE WITHOUT A VEHICLE. WAS FORCED TO DRIVE WITH MY WINDOWS OPEN (OBVIOUSLY COULDN'T USE AC). MY FIRST OPPORTUNITY TO RETURN TO THE SERVICE DEPARTMENT WAS ON 7-15-19. I COMPLAINED TO THE MANAGER REGARDING THE SITUATION WHEN I INITIALLY CAME IN A FEW DAYS AGO.HE ASSURED ME HE WILL HAVE A LOANER VEHICLE FOR ME.TODAY, ON 7-31 I FIN

TL* THE CONTACT OWNS A 2018 FORD ESCAPE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED WHEN THE VEHICLE WAS STARTED AND THE VEHICLE HESITATED. THE VEHICLE WAS TAKEN TO FREDERICK FORD (302-629-4553, LOCATED AT 26905 SUSSEX HWY, SEAFORD, DE 19973) WHERE IT WAS DIAGNOSED THAT CYLINDER NUMBER THREE MISFIRED (CODES: PO316 AND PO303). THE TECHNICIAN ALSO STATED THAT CYLINDERS THREE AND FOUR OPERATED AS DESIGNED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE A MISFIRE ON CYLINDER NUMBER THREE WAS DIAGNOSED AGAIN. THE VEHICLE WAS SCHEDULED FOR A FUEL INJECTOR REPLACEMENT. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO DIAGNOSED THAT THE ENGINE TEMPERATURE WAS APPROXIMATELY 130 DEGREES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. AFTER CONSULTATION WITH THE DEALER, THE CONTACT WAS INFORMED TO RETURN THE VEHICLE TO THE SELLER (PITTSVILLE FORD, 877-760-5870, LOCATED AT 34690 OLD OCEAN CITY RD, PITTSVILLE, MD 21850) FOR A BUY BACK. THE VEHICLE WAS TAKEN BACK TO THE SELLER AND THE CONTACT WAS INFORMED THAT THE ENGINE MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED OR REPLACED. THE CONTACT WAS PROVIDED A LOANER VEHICLE BY THE SELLER. THE FAILURE MILEAGE WAS 18,620.

2018 FORD ESCAPE WITH AROUND 10,000 MILES STARTED HAVING ENGINE TROUBLE WHILE DRIVING ON THE HIGHWAY. ENGINE LIGHT CAME ON AND WAS TAKEN DIRECTLY TO A FORD DEALERSHIP TO DIAGNOSE THE ISSUE. THEY STATED THAT COOLANT IS LEAKING INTO THE CYLINDERS. THEY DID A COOLANT PRESSURE SYSTEM TEST AND REPLACED A SPARK PLUG. AFTER RECEIVING THE VEHICLE BACK AND ONLY DRIVING ABOUT 300 MILES, THE SAME ISSUE HAPPENED AND THE CHECK ENGINE LIGHT CAME BACK ON. TOOK BACK TO THE DEALERSHIP FOR REPAIR. THIS TIME THEY REPLACED THE HEAD GASKET ON ONE SIDE ONLY. AFTER RECEIVING THE VEHICLE BACK AND DRIVING IT FOR ABOUT 1,500 MILES, THE SAME ISSUE HAPPENED AND THE CHECK ENGINE LIGHT CAME ON AGAIN. TOOK BACK TO DEALERSHIP ON 4/3/19 AND AS OF TODAY, 6/26/19, IT STILL REMAINS IN THE SHOP. THEY HAVE BEEN TRYING TO REPLACE THE ENTIRE ENGINE BUT ARE HAVING DIFFICULTY FOR SOME REASON. THIS ENGINE IS FAULTY AND COULD CAUSE A FIRE IF THE PROBLEM CONTINUES TO REMAIN. FORD CORPORATE HAS BEEN NO HELP IN RESOLVING THIS OR PROVIDING USEFUL SOLUTIONS AND ANSWERS. THE VEHICLE HAS BEEN IN THE SHOP FOR OVER 100 DAYS.

2018 ESCAPE PURCHASED MARCH 2018. APRIL 2018 AFTER DRIVING ON HIGHWAY WHILE DECELERATING DOWN OFF RAMP THE FOLLOWING WARNING MESSAGES BEGAN FLASHING: HILL START ASSIST UNAVAILABLE, STEERING ASSIST NOT OPERATIONAL, AND 911 ASSIST NOT OPERATIONAL. THIS HAPPENED SEVERAL TIMES UNTIL DEALER WAS ABLE TO GET VEHICLE INTO SERVICE SCHEDULE. DURING MALFUNCTION VEHICLE WOULD BECOME HARD TO TURN. REPAIR ORDER OPENED 4-26-18 DURING DIAGNOSTIC 28 CODES WERE FOUND IN MEMORY. BCM REPLACED VEHICLE RETURNED ON 05-03-18. AUGUST 2018 SAME PROBLEMS STARTED AGAIN, IN ADDITION TO SEATBELT MINDER LIGHT ILLUMINATING WHILE ALL PASSENGERS WERE BUCKLED, AND AIRBAG LIGHT. VOICE COMMAND SYSTEM SPOKE PROCEED TO DEALERSHIP FOR SERVICE IMMEDIATELY. REPAIR ORDER OPENED 2ND TIME 08-29-18. DEALER SERVICE DEPARTMENT UNABLE TO REPAIR VEHICLE IN TIMELY MANNER THROUGH SEVERAL ATTEMPTS. COMPLAINT TO FORD HEADQUARTERS CUSTOMER SERVICE DEPARTMENT OPENED ON 10-18-18 AS VEHICLE WAS STILL NOT FULLY REPAIRED AT THAT TIME. VEHICLE WAS RETURNED TO ME LATE OCTOBER, DEALER HAD VEHICLE IN SERVICE DEPARTMENT NEARLY 3 MONTHS. MULTIPLE POWER MODULES REPLACED, WIRE HARNESS REMOVED FROM VEHICLE AND MULTIPLE WIRE CAPS REPAIRED/REPLACED. JUNE 2019 SAME EXACT PROBLEMS STARTED AGAIN, SAME WARNING CODES AND LIGHTS AS THE FIRST FEW TIMES ONLY NOW THEY HAPPEN AT RANDOM. VEHICLE MILEAGE JUST OVER 13,000. THIS IS THE 3RD TIME IN 14 MONTHS THAT THE SAME ELECTRICAL ISSUES HAVE OCCURRED. CURRENTLY AWAITING SERVICE APPOINTMENT AT THIS TIME.

I GOT THE VEHICLE BACK IN LATE JANUARY EARLY FEBRUARY OF 2019. IN APRIL, THE CHECK ENGINE LIGHT CAME ON FOR A CYLINDER 3. BROUGHT THE CAR TO GET FIXED ON 4/25 A WEEK AFTER THE CHECK ENGINE LIGHT CAME BACK ON IN WHICH THE FORD DEALERSHIP WAS SURPRISED DUE TO THE FACT THAT 6 CYLINDERS AND SENSORS WERE FIXED. I WAS GIVING THE VEHICLE BACK WITH THE CHECK ENGINE LIGHT STILL ON AND MEMORIAL DAY WEEKEND CAME ALONG AND THEY STATED THAT THE CAR NOW NEEDS A NEW ENGINE AND DIDNT WANT TO PROVIDE A LOANER VEHICLE EVEN THO ITS COVERED UNDER WARRANTY. 6/4/2019 I WAS LEFT STRANDED WITH THE CAR OVERHEATING AND ENGINE SEIZED UP.

WITH ONLY 18,000 MILES ON MY CAR, THE CHECK ENGINE LIGHT CAME ON AND IT OVERHEATED. THE DEALERSHIP MISDIAGNOSED THE PROBLEM AFTER HAVING THE VEHICLE FOR 2 WEEKS. WITHIN A DAY OF ME HAVING IT BACK, THE SAME THING HAPPENED AGAIN. THIS TIME, THE DEALERSHIP HAD THE VEHICLE FOR OVER 2 MONTHS BECAUSE PARTS TO REBUILD THE ENGINE WERE ON BACKORDER. ONCE I RECEIVED THE VEHICLE BACK, IT NEVER DROVE THE SAME BUT I LIVED WITH IT. HERE I AM 3 MONTHS LATER AND THE CHECK ENGINE LIGHT IS ON AGAIN! FORD SHOULD BE ASHAMED. WILL NEVER PURCHASE ANOTHER FORD AGAIN IN MY LIFE.

TL* THE CONTACT OWNS A 2018 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 65 MPH, AN EXPLOSIVE NOISE WAS HEARD COMING FROM THE VEHICLE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE CONTACT NOTICED THAT THE SUN ROOF EXPLODED WITHOUT WARNING OR AN IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO ROBINSON BROTHERS FORD (225-293-8900, LOCATED AT 11455 AIRLINE HWY, BATON ROUGE, LA 70816) WHERE IT WAS STATED THAT THE FAILURE WAS AN UNKNOWN ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROPRIATELY 24,900. *TR

I LEASED MY FIRST NEW CAR ON JANUARY 29, 2018. STARTING IN APRIL OF 2019 MY VEHICLE HAS FAILED TO START ON NUMEROUS OCCASIONS. I TOOK IT TO THE DEALERSHIP WHERE I BOUGHT IAT AND THEY CANNOT REPLICATE THE ISSUE. IT WON'T START WHEN THE VEHICLE IS STATIONARY. YESTERDAY IT HAPPENED WHEN I PUT THE TRANSMISSION IN REVERSE (SOMETHING NEW). AFTER PUTTING THE CAR IN REVERSE, IT STOPPED AND THE DISPLAY SAID "TRANSMISSION NOT IN PARK". THIS HAPPENED AGAIN TODAY. IT HAS STALLED AND REFUSED TO START IN MY GARAGE, ON A CITY STREET AND IN A PARKING LOT. IT IS VERY SCARY - ESPECIALLY WHEN I HAD MY TWO GRANDCHILDREN WITH ME.

ON LATE EVENING OF MAY13, 2019 I WAS DRIVING MY FORD ESCAPE (ODOMETER IS AT 1368 MILES) ON EXCELLENT ROAD CONDITIONS ALONG SIDE ONE VEHICLE WITH NO OTHER TRAFFIC. WE JUST PASSED UNDER TRAFFIC SIGNAL WITH ESTIMATED SPEED AT 10-15MPH. WITHOUT WARNING THE LEFT FRONT WHEEL BUCKLED UNDER THE FRAME. THE SOUND WAS FRIGHTENING AND SO LOUD THAT THE DRIVER NEXT TO ME HEARD THE INCIDENT AND TURNED AROUND AT THE NEXT LIGHT TO COME BACK AND CHECK ON ME. I SKIDDED IN MY TRAVEL LANE FOR APPROXIMATELY 15FEET.THERE WAS NO COLLISION, NOR IMPACT WITH ROAD MEDIAN NOR DID I COME IN CONTACT WITH ANY DEBRIS / POTHOLES ON ROAD. IMMEDIATELY THE ENGINE SHUT OFF WHICH IS ONE OF THE WONDERFUL SAFETY FEATURES WHICH HELPED BASE MY DECISION ON PURCHASING OF MY ESCAPE. THE DAMAGE CAUSED DIFFICULTY TO OPEN DRIVERS SIDE DOOR,THE TIRE SEPARATED FROM RIM IN ADDITION TO THE UNDER CARRIAGE DAMAGE. I FOUND SIMILAR INCIDENTS ON THE FORD RECALL SITE. THERE WAS NO POLICE REPORT FILED , YET I HAVE A CLAIM IN WITH MY INSURANCE COMPANY.$500 DEDUCTIBLE UNPLANNED EXPENSE.

BRAKE AND ACCELERATOR DID NOT WORK AFTER A SUDDEN STOP ON THE SIGNAL LIGHT (ON A SLOP, ENTRANCE OF A HIGHWAY). AFTER THE STOP , MY CAR STARTED ROLLLING BACKWARD, NEITHER BRAKE OR ACCELERATOR COULD STOP THE BACKWARD ROLLING. I HAVE TO USE THE EMERGENCY BRAKE TO STOP THE CAR TO AVOID CRASH WITH THE CAR BEHIND ME. THIS IS THE SECOND TIME. LAST TIME I WAS ON THE ENTRANCE OF A HIGHWAY, ABOUT TO ACCELERATE, BUT SUDDENLY THE CAR LOST ITS POWER, THE ACCELERATOR DIDN'T WORK. BUT THAT TIME BRAKE WAS WORKING.

TL* THE CONTACT OWNS A 2018 FORD ESCAPE. THE CONTACT STATED THAT A NUMBER #1 CYLINDER HEAD WAS BLOWN ON THE ENGINE FROM BEING OVERHEATED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE DEALER SHEEHY FORD OF ASHLAND (11450 WASHINGTON HWY, ASHLAND, VA 23005 (804) 242-0391) CHANGED THE COIL AND THE CHECK ENGINE WARNING LIGHT UNILLUMINATED. THE VEHICLE HESITATED WHEN THE CONTACT DEPRESSED ON THE ACCELERATOR PEDAL AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT SMELLED ANTIFREEZE WHEN SHE WAS DRIVING. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AGAIN AND THEY NOTICED THE COOLANT WAS LOW AND WAS LEAKING INTO THE ENGINE THUS CRACKING THE CYLINDER. THE DEALER STATED THAT THEY WOULD CONTACT THE MANUFACTURER BEFORE THEY WILL REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 18,000.

WITH 10 MONTHS OF OWNERSHIP AND APPROXIMATELY 13,000 MILES THE HEAD GASKET BLEW AT THE NUMBER 1 CYLINDER CAUSING COOLANT TO BURN IN THE ENGINE AND OIL TO BE RELEASED INTO THE INTAKE AND EXHAUST SYSTEMS. ADDITIONALLY, THERE IS A BODY RATTLE ON THE RIGHT SIDE OF THE VEHICLE SOMEWHERE NEAR THE REAR PASSENGER DOOR. REPAIR SHOP IS UNABLE TO LOCATE THE SOURCE OF THE NOISE.

I WAS DRIVING TO WORK THIS MORNING AND A STRONG SMELL OF BURNING PLASTIC/RUBBER FILLED THE CABIN. I DID MAKE IT TO WORK AND HAD SEVERAL COWORKERS SIT IN THE VEHICLE TO MAKE SURE I WAS NOT IMAGING AN ODOR. ALSO LIFTED THE HOOD TO CHECK ENGINE FOR ANY MELTING HOSES ETC AND DID NOT SEE ANYTHING. I TOOK THE VEHICLE IN THAT MORNING, THE SERVICE MANAGER AND TECHNICIAN DID A CHECK AND DID NOT NOTICE A SMELL AND TOLD ME THAT THE SMELL WAS THE LEATHER SEAT COVERS THAT I INSTALLED... I INSTALLED THE FAKE LEATHER SEAT COVERS OVER TWO MONTHS AGO. I DO KNOW WHAT BURNT RUBBER VS PLEATHER SMELL LIKE. SERVICE PERSON KEPT ASKING IF I HAD LEFT A PHONE PLUGGED INTO THE VEHICLE, AFTER HE ASKED ME THAT I ASKED HIM HAD THERE BEEN OVERHEATING CONCERNS. I WAS TOLD NO, JUST SEEMS STRANGE THING TO ASK IF PHONE JACKS WERE NOT A ISSUE. SO, I AM MAKING A NOTE OF THIS ELECTRICAL ISSUE AND HOPE THAT THIS WILL NOT TURN INTO A PROBLEM.

MY CAR ALLECRATES AT A FAST SPEED BY IT'S SELF, I HAVE TAKEN TO THE SHOP 3 TIMES AND THEY CAN'T FIND ANY CODES, THEY TRIED TO SAY IT WAS MY FLOOR MATS, WELL THOSE HAVE BEEN REPLACED AND ONCE AGAIN MY CAR IS ACCELERATING WITHOUT MY FOOT ON THE ACTUAL GAS , WHEN IT DOES THAT MY ENGINE MAKES A LOUD NOISE WHICH THE SERVICE MANAGER SAID WAS FROM HIGH RPM'S

WINDSHIELD (FORD #2215 CARLEX ACOUSTIC) CRACKED UNDER NORMAL DRIVING CONDITIONS ON HIGHWAY. 2 WINDSHIELDS REPLACED/REPAIRED IN 2 WEEKS.

2018 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO DEFECTIVE DRIVE SHAFT. *LD *TR

THERE IS NO ILLUMINATION ON THE GEAR SHIFTER (PRNDL) WHEN THE LIGHTS ARE ON OR OFF. EVERY VEHICLE I HAVE HAD, HAS HAD THE ILLUMINATED GEAR SHIFTER. I HAVE READ REPORTS THAT SAID FORD DID NOT INCLUDE THIS FEATURE IN CERTAIN TRIM LEVELS, AND THE ILLUMINATION IS IN THE INSTRUMENT CLUSTER NOW. I FEEL THIS IS A SAFETY CONCERN ESPECIALLY FOR PEOPLE WHO DRIVE AT NIGHT OR LEAVE EARLY IN THE MORNING. I AM A FORD OWNER AND FORMER FORD CERTIFIED MASTER TECHNICIAN AND I CANNOT GET A STRAIGHT ANSWER FROM ANYONE AT THIS POINT. I DO NOT HAVE DOCUMENTATION AT THIS TIME OF THIS CONCERN EXCEPT THE VEHICLE HAS BEEN IN THE DEALERSHIP FOR THIS CONCERN. IF NEEDED I CAN TAKE PICTURES AND DOWNLOAD THEM. THANK YOU.

WHILE TRAVELING IN A ROTARY OUR CAR WAS STRUCK VIOLENTLY BY A VEHICLE ON THE LEFT TRYING TO MAKE AN INCORRECT EXIT. THE IMPACT WAS HARD ENOUGH TO CAUSE THE ENGINE TO STOP OPERATING RESULTING IN A TOTAL LOSS OF STEERING LAND BRAKING. BECAUSE OF NO POWER, THE STEERING DID NOT RESPOND NOR DID THE BRAKES. THE DAMAGE TO THE CAR WAS PRIMARILY COSMETIC AND LITTLE MECHANICAL DAMAGE. THE AIRBAGS DID NOT DEPLOY AND IF THE CAR HAD REMAINED IN CONTROL IT COULD HAVE BEEN STOPPED BEFORE IT PROCEEDED INTO THE ONCOMING LAND CAUSING DAMAGE TO THIS VEHICLE AND THE ONE THAT WAS HIT. IF THERE IS SOME TYPE OF DEVICE TO TURN AN ENGINE OFF WHEN HIT WITH ALL OF OUR POWER STEERING AND BRAKES THIS IS A PROBLEM WHEN THE VEHICLE IS STILL OPERABLE.