Page 17 of 23 · complaints 801–850 of 1,136

2015 Ford Escape complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →

Engine
Filed Sep 18, 202071,600 milesNC

MY 2015 FORD ESCAPE: WARNING LIGHT 'ENGINE FAULT - SERVICE NOW' THAT WOULD GO AWAY WHEN I STOPPED/RESTARTED THE ENGINE. THIS HAPPENED 2-3 TIMES. DEALER SERVICE REP SAID IT WASN'T A PROBLEM UNLESS THE LIGHT REMAINED ON. THE CAR RAN WELL AT ALL TIMES. TWO WEEKS LATER THE LIGHT WOULD COME ON EVERY DAY, BUT DISAPPEAR WHEN RESTARTING. I BROUGHT IT TO THE DEALER AGAIN (CAPITAL FORD 4222 OLEANDER DR. WILMINGTON, NC) AND DIAGNOSIS SHOWED A COOLANT LEAK INTO ENGINE CYLINDER #3. DEALER STATES THAT I NEED A NEW ENGINE, BUT PARTS ARE ON BACK ORDER WITH NO ESTIMATED DELIVERY DATE. PRELIMINARY ESTIMATE OF REPAIR IS $9,242.81. (THIS IS APP $2,000 LESS THAN THE TRADE IN VALUE OF THE VEHICLE)

Electrical System
Filed Sep 17, 202074,197 milesIL

THE SHIFTER OF MY 2015 FORD ESCAPE WAS STUCK IN 'S' POSITION TWO DAYS AGO WHEN I JUST STARTED MY CAR. THE SHIFTER HANDLE WAS ACTUALLY IN P POSITION. I HAD TO CALL TOWING COMPANY AND THE DEALER TOLD ME IT IS MY SHIFTER CABLE BUSHING DETERIORATED AND UNABLE TO ALLOW SHIFT CABLE TO COME LOOSE TO CHANGE SHIFT. FORD PREVIOUSLY HAD A RECALL FOR 2013-2014 ESCAPE MODEL FOR THE SAME BUSHING PROBLEMS NOT INCLUDING 2015 MODELS. BUT A LOT PEOPLE POSTED THREADS ONLINE SAYING THEIR 2015 MODEL ALSO HAVE THAT PROBLEMS. SOME CUSTOMER GOT IT FIXED FREE OF CHARGE AND MOST CUSTOMERS DID NOT. I CONTACTED WITH FORD CUSTOMER SERVICE AND THEY TOLD ME IT IS UP TO THE DEALER WHETHER TO ALLOW REIMBURSEMENT BUT THIS SHOULD BE DEFINITELY BE RECALLED BECAUSE THIS CAN BE A BIG SAFETY CONCERN.

Seat Belts
Filed Sep 16, 2020100,000 milesIA

MY DRIVER SIDE SEAT BELT PULLS OUT, HOWEVER, IF IT COMES OUT TOO FAR, IT DOESN'T GO BACK TO BEING TIGHT, LIKE IT SHOULD. THE CAR IS STATIONARY WHEN THIS HAPPENS.

Steering
Filed Sep 6, 202037,142 milesFL

ON 09/05/2020, I ENCOUNTERED THE "STEERING ASSIST FAULT - SERVICE REQUIRED" ERROR MESSAGE, RESULTING IN LOSS OF POWER ASSIST TO THE STEERING MECHANISM. THIS IS THE SAME ISSUE ATTRIBUTED TO SAFETY RECALL# 19S26 PERTAINING TO SIMILAR VEHICLES (FORD EDGE, ETC) OF THIS MODEL YEAR. THE ISSUE GENERATES FROM INADEQUATE WAX COATING ON THE BOLTS ATTACHING THE STEERING GEAR MOTOR, CAUSING IT TO DETACH FROM THE HOUSING. THIS RESULTS IN LOSS OF POWER STEERING CAPABILITIES, CREATING A POTENTIAL CRASH HAZARD IF OCCURRING WHILE OPERATING THE VEHICLE ON THE ROAD. MY VEHICLE HAS 37142 MILES (VERY LOW FOR THE MODEL YEAR) AND HAS ALWAYS BEEN WELL MAINTAINED AS WELL AS DRIVEN WITH GREAT CARE AND ATTENTION TO PROLONGING ITS OVERALL LIFESPAN AND GENERAL CONDITION. THE ISSUE CAME TO PASS WHILE THE VEHICLE WAS STATIONARY, THE ERROR MESSAGE AND LOSS OF POWER STEERING OCCURRING WHILE PARKED AND STARTING UP SAID VEHICLE. THERE ARE MANY OTHER ONLINE COMPLAINTS OF THIS EXACT INCIDENT RELATING TO THIS MODEL YEAR AND SPECIFIC VEHICLE, YET NO RECALL HAS BEEN ISSUED BY THE MANUFACTURER. IN MOST INSTANCES IT APPEARS THE CONSUMER IS EXPECTED TO ABSORB THE REPAIR COSTS, WHICH CAN RUN UPWARDS OF $2000 - 3000 OR MORE - UP TO AND INCLUDING REBUILDING THE ENTIRE STEERING SYSTEM. THIS IS SUSPECT BEHAVIOR GIVEN THE LACK OF OWNERSHIP OF THE ROOT CAUSE FROM THE MANUFACTURER AND LEADS ONE TO BELIEVE DEALERSHIPS MAY BE UNFAIRLY PROFITING FROM NEEDLESS REPAIRS GIVEN THE SERIOUS NATURE OF THE FAULT IN QUESTION.

Steering
Filed Sep 2, 202070,000 milesAL

POWER STEERING ISSUES BEGAN RANDOMINGLY AROUND 70,000 MILES. IT LOCKS UP WHILE DRIVING LEAVING YOU WITH NO POWER STEERING. THIS OCCURS RANDOMLY AND WHILE THE CAR IS IN MOTION. IT GENERALLY OCCURS FOR A FEW MILES AND THEN GOES BACK TO "NORMAL" POWER STEERING. IT'S HAPPENED 3 TIMES NOW WITH NO WARNING OR DASH LIGHTS LIGHTING UP. THE LAST TIME IT HAPPENED TO ME, I WAS IN HEAVY TRAFFIC WHILE GOING AROUND A SHARP CURVE, WHICH IS EXTREMELY DANGEROUS . WE WERE TOLD THAT OLDER MODELS OF FORD ESCAPES WERE RECALLED FOR THIS SAME ISSUE, BUT NOT THE 2015. COST TO REPLACE THE POWER STEERING SENSOR WAS ABOUT $4,000.

Engine
Filed Sep 1, 202065,000 milesCT

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING AT 50 MPH, THE ENGINE STARTED TO OVERHEAT. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE DECELERATED AND CRUISED INTO HIS DRIVEWAY. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER VACHON FORD LOCATED AT 455 PROVIDENCE RD, BROOKLYN, CT 06234, (860) 774-3673, WHERE IT WAS DIAGNOSED WITH NEEDING THE ENGINE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.

Service Brakes
Filed Sep 1, 2020127,000 milesNJ

AT 127,000 MILES THE CHECK ENGINE LIGHT CAME ON AND WE WERE TOLD THE TRANSMISSION NEEDED TO BE REPLACED. FORD WAS NOT WILLING TO WORK WITH US EVEN THOUGH WE HAD AN EXTENDED WARRANTY. NOW WE ARE TOLD THAT THE ENGINE NEEDS TO BE REPLACED.

Electronic Stability Control (esc)
Filed Aug 28, 202053,000 milesFL

INSTRUMENT CLUSTER WAS FLICKERING AND THEN WENT BLANK.

Fuel/Propulsion System
Filed Aug 25, 20201 milesAZ

INITIALLY THE CAR WOULD SHIFT HARD WHICH THEN WOULD LOOSE POWER, HESITATE, THEN STALL. AFTER STALLING WOULD NOT START. THE PROBLEM HAPPENS SEEMINGLY INTERMITTENTLY. THE FORD DEALER REPLACED THE FUEL SENSOR, BUT WITH IN A YEAR THE SAME THING HAPPENED. THE FUEL SENSOR WAS AGAIN REPLACED A SECOND TIME AND IN LESS THAN 6 MONTHS IT HAPPENED AGAIN. INITIALLY IT SEEMED LIKE IT WAS THE TRANSMISSION, BUT THEN IT FEELS LIKE THE FUEL IS NOT BEING INJECTED PROPERLY WHILE IN MOTION AND AFTER STOPPING.

Power Train
Filed Aug 20, 202067,105 milesUT

STOPPED AT SECURITY GATE, PASSENGER GOT OUT AND OPENED THE GATE. I DROVE THROUGH THE GATE, PLACED THE VEHICLE IN REVERSE AND BACKED UP 10 FEET TO LET THE PASSENGER GET IN AFTER CLOSING AND LOCKING GATE. PLACED THE SHIFTER IN DRIVE AND EXPECTED TO MOVE FORWARD AND IT STILL BACKED UP. PLACED THE SHIFTER IN REVERSE AGAIN AND BACK TO DRIVE AND IT STILL BACKED UP. PLACED THE SHIFTER IN PARK AND TURNED OFF THE MOTOR AND IT STILLED ROLLED FORWARD ON THE SLIGHT DOWN HILL. HAD TO USE THE HAND BRAKE TO HOLD THE VEHICLE FROM ROLLING. TURNED OFF KEY. TRIED TO RESTART THE ENGINE AND EVERY TIME THE ALARM SAID CAR WAS IN REVERSE. WHEN KEY WAS TURNED ON THE BACK UP LIGHTS AND BACK UP ASSIST SCREEN CAME ON. LOADED VEHICLE UP ON FLAT BED TRAILER AND TOWED IT HOME. CALLED FORD DEALER ON MONDAY MORNING AND HAD IT TOWED TO THE DEALER AND WAS FIXED BY USING THE PARTS FROM FORD RECALL 18S20 TO REPAIR THE CAR. FORD SAID THERE IS NO RECALL FOR 2015 FORD ESCAPE. ASSEMBLY DATE OF VEHICLE IS 10/14 . FORD SHOULD EXTEND THE RECALL TO 2015 YEAR BECAUSE I WAS SITING IN IT WHEN THE PROBLEM HAPPENED, NOT PARKING AND WALKING AWAY IN MY OWN DRIVEWAY AT HOME TO ROLL OUT IN THE STREET. OR ANY WHERE. I CALLED FORD COMPANY AND THEY SAID NO RECALL ON THIS YEAR FOR SIMILAR PROBLEM. WILL NOTIFY ME IF THERE IS A RECALL.

Seat Belts
Filed Aug 19, 202040,000 milesMO

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THE FRONT DRIVER'S SIDE SEAT BELT FAILED TO LATCH OR BUCKLE SECURELY. THE CONTACT CALLED LOCAL DEALER THOROUGHBRED FORD LOCATED AT 8501 N. BOARDWALK AVE, KANSAS CITY, MO 64154, (816) 505-1818 AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 40,000.

Service Brakes
Filed Aug 13, 202070,000 milesMA

THE CAR DOES NOT STOP AS EFFECTIVELY AS IT SHOULD. NEVER DID A GREAT JOB BUT NOW, EVEN WITH BRAND NEW TIRES AND BRAKES, WILL STILL SKID TO A STOP.N

Unknown or Other
Filed Aug 12, 2020120,000 milesNJ

I AM HAVING PROBLEMS WITH STALLING. I HAVE HAD THE MAP SENSOR REPLACED, THE PURGE VALVE SYSTEM DONE TWICE AND THE FUEL PUMP WAS REPLACED. THIS CAR WAS BUILT IN DECEMBER 2014. I TOOK IT TO HOLMAN FORD IN TURNERSVILLE NJ AND THEY COULD NOT FIGURE OUT WHY IT IS STALLING. I FEEL IT IS THE SAME ISSUE THAT THEY HAD RECALLED 2.0 ECOBOOST ESCAPES. CHECK ENGINE LIGHT IS ON AND I CANNOT DRIVE IT MORE THEN A FEW MILES, THEN IT DOESN'T START. I HAVE LOOKED ONLINE AND I FEEL THIS IS PART OF THE RECALL14S17...SSM47575. HOLMAN FORD COULDN'T FIGURE OUT WHAT WAS WRONG AND SAID THEY WERE TALKING TO THE ENGINEERS. WHAT A JOKE I HAD TO PAY FOR THEM TO PUT ON FOR THE CODES BUT IT WASN'T EVEN CORRECT. THIS STALLING HAPPENS WHEREVER I AM DRIVING WITHIN THE FIRST FEW MILES OF THE DAY THEN I DON'T TRY TO DRIVE BECAUSE IT WILL STAHL. THIS HAS BEEN HAPPENING FOR THE LAST YEAR AND HALL

Engine
Filed Aug 11, 202035 milesMA

VEHICLE SUDDENLY STALLS TO THE POINT IT SHUTS OFF WHILE DRIVING , P01450 PRESENT .

Service Brakes
Filed Aug 11, 202077,000 milesMO

DRIVING NORMALLY AND APPROACHED STOP SIGN. APPLIED BRAKES WITH NO STOPPING POWER. WENT THROUGH STOP SIGN AND STOPPED WITH EMERGENCY BRAKES.BRAKE FAILURE WITHOUT ANY WARNING OR INDICATION BEFORE OR AFTER INCIDENT. VACUUM PUMP AND COUPLER FAILURE. AFTER REPAIR, TURBO FAILURE 10 MINUTES AFTER.

Fuel/Propulsion System
Filed Aug 6, 202069,000 milesMI

I WAS DRIVING TO PICK UP SOME DINNER FOR ME AND MY WIFE WHEN A HUMMING NOISE CAME ON FROM THE BACK PASSENGER SIDE OF THE VEHICLE. AS I SLOWED DOWN THE CAR SHUT OFF. THE HUMMING NOISE IS NOT THE FIRST TIME I HAVE HEARD IT. NOT ONLY THAT EVERY TIME I REFUEL MY VEHICLE IT STRUGGLES TO START WHICH I HAVE TO GIVE IT GAS TO TURN OVER.

Power Train
Filed Aug 5, 202067,850 milesMI

I PUT THE CAR IN PARK AND IT CONTINUED TO ROLL! I COULD NOT GET THE SHIFTER TO MOVE AND THE CAR WOULD NOT START. I HAD TO HAVE THE CAR TOWED TO THE NEAREST DEALER. THANK GOODNESS I WAS IN A PARKING LOT WHEN THIS HAPPENED

Engine
Filed Aug 4, 2020118,000 milesIL

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO GEM CITY FORD INC LOCATED AT 5101 BROADWAY ST, QUINCY, IL 62305, (877) 571-7953, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CAMSHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000.*DT *AS

Power Train
Filed Aug 3, 202076,479 milesMI

TL* THE CONTACT OWNS A 2015 FORD ESCAPE.. THE CONTACT PARKED THE VEHICLE WHILE RUNNING AN ERRAND AND TRIED TO RESTART THE VEHICLE. THE GEAR SHIFT DID NOT MOVE AT ALL WHEN SHE TRIED TO PUT IT INTO REVERSE. THE INDICATOR LIGHT STATED THE VEHICLE [XXX] IN NEUTRAL. A RELATIVE WAS ABLE TO POP THE BUSHING BACK IN FOR A TEMPORARY FIX. THE BUSHING HAD SEPARATED FROM THE TRANSMISSION. THE DEALER OR MANUFACTURER HAD NOT BEEN CALLED YET. THE FAILURE MILEAGE WAS 76,479. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Service Brakes
Filed Jul 31, 202083,000 milesPA

I WAS DRIVING MY 2015 FORD ESCAPE DOWN THE HIGHWAY. AS I WAS GETTING READY TO GET IN TRAFFIC TO EXIT MY BRAKES WOULDN'T PRESS DOWN. TRYING FRANTICALLY AND AS HARD AS I COULD I COULDN'T GET MY BRAKES TO PRESS DOWN TO SLOW. LUCKILY I WAS ABLE TO DOWN SHIFT MY CAR AND USE THE E-BRAKE TO GET TO A SHOULDER AND AVOID AN ACCIDENT. I HAD A FRIEND WHO'S A MECHANIC CHECK OUT MY CAR AND HE TOLD ME IT WAS MY VACUUM PUMP FOR MY BRAKES. HE ALSO NOTED WHEN HE SAW WHAT MY CAR WAS AND THAT IT WAS AN ECO BOOST THAT THIS PROBLEM IS WHAT THEY REFER TO AS A SOCCER MOM KILLER. HE'S SEEN THIS BEFORE. WHEN THE PUMP FAILS IT SHOOTS SHRAPNEL INTO MY TURBO THEN INTO THE ENGINE CAUSING SERIOUS DAMAGE THAT WILL COST ME $5000-8000 TO FIX NOW. I HAVE SEEN OTHER FORD MODELS WITH THIS PROBLEM THAT HAVE RECALLS ALREADY BUT NOT MY SPECIFIC MAKE AN MODEL.

Unknown or OtherFire
Filed Jul 28, 2020103,000 milesMO

CAR WAS PARKED AND TURNED OFF AFTER A 10 MINUTE TRIP. THE CAR STARTED SMOKING UNDER THE HOOD ON THE DRIVER SIDE NEAR THE WINDSHIELD AND EVENTUALLY CAUGHT FIRE.

Power Train
Filed Jul 28, 202080,091 milesNC

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE DECELERATED WITH THE ACCELERATOR PEDAL BEING DEPRESSED. THE CONTACT STATED THAT THE AUTOMATIC FOUR WHEEL DRIVE AND HILL DESCENT DISABLED MESSAGES WERE DISPLAYED ON THE INSTRUMENT PANEL. ADDITIONALLY, THE ABS AND TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER NOR AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,091.

Power Train
Filed Jul 24, 202098,000 milesNY

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT THE TRANSMISSION WAS UNABLE TO BE SHIFTED INTO PARK. THE CONTACT WAS UNABLE TO START THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. KOERNER FORD LOCATED AT 805 WEST GENESEE ST, SYRACUSE, NY 13204, AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 98,000.

Power Train
Filed Jul 23, 202096,000 milesMN

SITTING AT STOP LIGHT (HIGHWAY) LIGHT TURNED GREEN PRESSED ACCELERATOR .CAR'S RPMS WENT UP CAR DID NOT MOVE. I WAS THE AT THE STOP LIGHT, CARS APPROACHING FAST. FORTUNATE LIGHT TRAFFIC ALL CARS WERE ABLE TO SWITCH LANES WITH OUT ANY MISHAPS. INDICATOR "SERVICE TRANSMISSION NOW" WENT ON CAR LUNGED A FEW TIMES THEN MOVED FORWARD. EACH TIME I STOPPED SAME EVENT OCCURRED. I DROVE BACKROADS AS NOT TO INTERFERE WITH MAJOR TRAFFIC AND FEARFUL OF NOT MOVING AND CREATING A MAJOR INCIDENT. NO PRIOR SYMPTOMS IT JUST HAPPENED. 2015 FORD ESCAPE.

Visibility › Sun/Moon Roof Assembly
Filed Jul 22, 202056,000 milesPA

FOLLOW UP... PANORAMIC SUNROOF EXPLODED ON 7-17-20. VERIFIED BY INSURANCE APPRAISER ON 7-20-20. NOBODY WILL COVER! SUNBURY MOTORS REFUSING UNDER WARRANTY AND INSURANCE SAYS ' DEFECT' !!!! VERY DANGEROUS!!!!!!

Structure › Body
Filed Jul 17, 2020PA

DRIVING TO WORK. HEARD AN EXPLOSION, GLASS SHATTERED... PANORAMIC SUNROOF EXPLODED!

Power Train
Filed Jul 17, 202076,000 milesGA

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED BEFORE CHANGING GEARS. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO KRAUSE FAMILY FORD OF WOODSTOCK LOCATED AT 195 WOODSTOCK PKWY, WOODSTOCK, GA 30188 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 76,000. *LN CONSUMER RECEIVED TWO OPINIONS AND BOTH SERVICE DEALERS SAID TRANSMISSION NEEDED TO BE REPLACED.*JB

Electrical System
Filed Jul 14, 202062,000 milesTX

WITHIN LAST WEEK, TWICE WHILE DRIVING VEHICLE ON A CITY HIGHWAY, THE ENGINE SUDDENLY SHUT OFF. LIGHTS, RADIO, DASHBOARD, ETC. ALL CONTINUED TO WORK. NOTIFICATION CAME ON DASHBOARD STATING "WARNING, VEHICLE IS NOT IN PARK." FORTUNATELY, IN BOTH INSTANCES I WAS ABLE TO COAST ONTO THE SHOULDER INTO A PARKING LOT AND AVOID CAUSING A WRECK OR BEING WRECKED INTO. THIS IS A MAJOR SAFETY ISSUE! WITH CAR SAFELY IN A PARKING LOT, I MOVED MY TRANSMISSION INTO PARK. I TURNED MY KEY TO THE "OFF" POSITION. I REMOVED MY KEY. I REINSERTED THE KEY AND TRIED TO START THE VEHICLE. LIGHTS, RADIO, DASH, ETC. ALL CAME ON. HOWEVER, VEHICLE WOULD NOT START. THERE WAS NOT A "CLICK" AS IF THE ENGINE WAS TRYING TO TURN OVER. THERE WAS ONLY A NOTIFICATION OF "SYSTEM START FAULT." I TRIED OUR SPARE KEY, AND RECEIVED SAME NOTIFICATION. VEHICLE WOULD NOT ALLOW ME TO MOVE TRANSMISSION FROM PARK INTO NEUTRAL TO BE TOWED. STEERING WHEEL WAS LOCKED UP. ABANDONED VEHICLE. AFTER ABOUT 2 HOURS, RETURNED TO VEHICLE, AND VEHICLE STARTED. TO CLARIFY, EVERYTHING LISTED HERE HAS HAPPENED 2 TIMES AND ON 2 SEPARATE OCCASIONS SO FAR. TESTS AT BOTH AUTOZONE AND O'REILY AUTO PARTS CONFIRM - AS I SUSPECTED, SINCE LIGHTS, RADIO, ETC. WOULD TURN ON - THAT THE BATTERY AND THE TRANSMISSION ARE WORKING JUST FINE. THIS IS HUGE SAFETY ISSUE THAT THE VEHICLE WOULD SUDDENLY SHUT OFF!

Steering
Filed Jul 14, 202037,400 milesKY

ON 7/14/2020 THE STEERING BECAME ALMOST IMPOSSIBLE TO TURN. I PULLED FORWARD GETTING OUT OF THE STREET INTO THE DRIVE WAY. I TURNED THE CAR BACK OFF AND ON AGAIN. THE INFORMATION SCREEN DISPLAYED POWER STEERING ASSIST FAULT.

Engine
Filed Jul 12, 2020VA

TRANSMISSION PROBLEMS . COOLANT RESERVOIR BROKE AND HOSE BROKE IN 2 PLACES 2015 OVER HEATED AND WARNING LIGHT CAME ALL RED AND COOLANT BLEW OUT .

Unknown or Other
Filed Jul 9, 202040,850 milesOH

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS MOTIVE POWER WITHOUT WARNING AND INDEPENDENTLY RESTARTED. THE VEHICLE WAS TAKEN TO REPAIR FACILITY ELITE AUTOMOTIVE LLC LOCATED AT 6113 ENTERPRISE DR, MAINEVILLE, OH 45039, TO BE DIAGNOSED. THE TECHNICIAN RETRIEVED DTC NUMBER: P0236 AND REPLACED THE TURBO SENSOR WIRING HARNESS. THE MAP SENSOR WAS ALSO REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,850.

Engine
Filed Jul 9, 202067,000 milesMO

67K MILES ON ENGINE, OVERHEATED GOING 30 MPH ON RURAL HWY AND ENGINE WARNING CAME ON. DEALERSHIP DISCOVERS THE ANTIFREEZE HAS LEAKED INTO THE PISTON CYLINDERS AND NEEDS A COMPLETE REPLACEMENT AT A COST OF $8000. ISSUE HAS BEEN REPORTED SINCE AT LEAST 2014 AND FORD REFUSES TO HELP WITH COSTS.

Air BagsCrash1 injured
Filed Jul 8, 202080,000 milesKS

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 40 MPH, THERE WAS A CRASH. THE CONTACT REMEMBERED THAT THE VEHICLE AND ANOTHER VEHICLE WAS IN A DITCH. IN ADDITION, THE DRIVER FRONT AND THE WHOLE REAR OF THE VEHICLE WAS SEVERELY DAMAGED. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD CONCUSSION, NECK, BACK AND MOUTH INJURIES THAT NEEDED MEDICAL ATTENTION. THE CONTACT WAS UNAWARE OF ANY OTHER INJURIES. A POLICE REPORT WAS NOT FINALIZE BUT WILL BE SOON. THE VEHICLE WAS TOWED TO SHAWNEE MISSION FORD (11501 SHAWNEE MISSION PKWY, SHAWNEE, KS 66203) WHERE THEY INFORMED THE CONTACT HOW THE AIR BAGS MAY DEPLOYED DEPENDING ON HOW THE VEHICLE WAS CRASH. THE VEHICLE WAS NOT REPAIRED AND DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO WARRANTY ON THE AIR BAGS AND FILED A COMPLAINT. THE APPROXIMATELY FAILURE MILEAGE WAS 80,000. *DT*DT*JB*DT*DT*AS *TR

Air BagsCrash3 injured
Filed Jul 8, 202070,000 milesAZ

MY SON WAS T-BONED IN AN INTERSECTION WHILE IN MOTION MAKING A LEFT HAND TURN ON A GREEN ARROW. NONE OF THE AIRBAGS WENT OFF. CITY STREET IN A STOP LIGHT. THE OTHER DRIVE RAN A RED LIGHT.

Power Train
Filed Jul 8, 202083,000 milesMD

AFTER ONLY 83,000 MILES, MY 2015 FORD ESCAPE TRANSMISSION HAS COMPLETELY FAILED. I WAS DRIVING ON A TWO-LANE STATE HIGHWAY WENT I FELT A JERKING MOTION. THE CAR EVENTUALLY LOST ALL POWER AND STALLED. I RESTARTED IT IN THE MIDDLE OF THE ROAD AND IT STARTED BUT REVVED INTENSELY. THANKFULLY, I WAS ABLE TO MOVE IT TO THE SIDE OF THE ROAD AND TURN ON MY HAZARD LIGHTS. THE CAR THEN REVVED WHEN I PRESSED THE ACCELERATOR. I COULD NOT GET IT TO GO INTO REVERSE OR HIGHER GEARS. I TURNED IT OFF AND ON HOPING IT WOULD RESET. EVENTUALLY I GOT IT TOWED TO MY LOCAL FORD DEALERSHIP. I AM A CONSERVATIVE DRIVER WHO KEEPS HIS MAINTENANCE UP TO DATE. NO SPEEDING TICKETS. NO DRIVING IN HARSH CONDITIONS. CAR IS IN EXCELLENT SHAPE. BUT WITH NO WARNING, THE TRANSMISSION SIMPLY "WENT OUT." KOONS FORD IN BALTIMORE JUST QUOTED ME $5,250 FOR A NEW TRANSMISSION - JUST THE TRANSMISSION NOT LABOR. ADD ANOTHER $1,500 IN LABOR AND I AM AT CLOSE TO $7,000 FOR A CAR WITH 83,000 MILES ON IT. I'LL BE BUYING HONDAS FROM NOW ON. I SHOULD NEVER HAVE SWITCHED. MY TWO HONDA ACCORDS EACH WENT 200,000+ MILES AND MY 2007 PILOT IS AT 195,000. LESSON LEARNED THE HARD WAY.

Engine and Engine Cooling › Cooling SystemFire
Filed Jul 6, 202092,000 milesOK

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE WHITE SMOKE WAS PRESENT COMING FROM THE EXHAUST PIPES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BOB MOORE FORD (8948 S. I-35 SERVICE RD. OKLAHOMA CITY) WHO INDICATED THAT NO COOLANT WAS PRESENT IN THE COOLANT CONTAINER AND THE ENGINE WOULD NEED TO BE REMOVED TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 92,000.

Steering
Filed Jul 6, 202041,000 milesFL

I WENT TO MAKE A TURN INTO A PARKING LOT I LOST STEERING AND A LIGHT APPEARED ON DASH THAT SAID DRIVER ASSIST.I WRESTLED TO GET VEHICLE HOME AFTER WAITING TO NEXT DAY TO HAVE SOMEONE FOLLOW TO DEALER STEERING CANE BACK BUT WHEN I ARRIVED TO TURN INTO DEALER STEERING WENT OUT AGAIN WHICH IS DANGEROUS.I TALKED TO DEALER WHO SHOWED ME A LOT OF PEOPLE WITH THIS STYLE VEHICLE HAVE HAD SAME PROBLEM BUT NO RECALL AND QUOTED $2400.00 TO REPAIR WHICH I COULD NOT AFFORD.THE VEHICLE IS 5YRS OLD WITH 4100 MILES

Steering
Filed Jun 29, 202065,389 milesNJ

MY 2015 FORD ESCAPE LOST POWER STEERING IN THE MIDDLE OF DRIVING. I HAD MY FAMILY, INCLUDING MY 2 YEAR OLD IN THE CAR WITH ME. I WAS UNABLE TO STEER AND ALMOST DROVE OFF THE ROAD. I CONTACTED FORD AND THEY WERE OF NO HELP. THIS IS A KNOWN ISSUE AND THEY REFUSE TO ADDRESS IT.

Unknown or Other
Filed Jun 23, 2020FL

A RECALL WAS MADE FOR THE DOORS ON MY 2015 FORD ESCAPE. I HAD THESE ISSUES LAST YEAR, MADE A COMPLAINT TO NHTSA AND GOT NO RESPONSE. I PAID FOR THE ISSUES TO BE FIXED. HOW DO I APPLY FOR A COMPENSATION FOR THIS RECALL THAT SHOULD HAVE OCCURRED LAST YEAR? *TR

Power Train
Filed Jun 19, 2020120,000 milesWA

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS SHIFTED INTO REVERSE HOWEVER, THE GEAR SHIFTER CEASED IN REVERSE. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE INSTRUMENT PANEL DISPLAYED THAT THE GEAR SHIFTER WAS IN REVERSE GEAR WITH THE BACK UP CAMERA ACTIVATED. THE CONTACT DIALED THE NUMBER TOM DENCHEL FORD COUNTRY (630 WINE COUNTRY RD, PROSSER, WA 99350, (833)685-9449) HOWEVER, THERE WAS NO RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

Unknown or Other
Filed Jun 19, 202048,616 milesNY

FAULTY INSTRUMENT CLUSTER - INOPERATIVE DISPLAY - BLANK MULTIPLE FUNCTION DISPLAY (MFD) AND NON-FUNCTIONING WARNING CHIMES. MESSAGES AND WARNING LIGHTS. UNABLE TO READ SPEEDOMETER, ODOMETER, DOOR AJAR, TIRES LOW ETC ON DISPLAY PANEL. INSTRUMENT CLUSTER NEEDED TO BE REPLACED. SIMILAR FORD RECALL - ADVISED UPDATING INSTRUMENT PANEL - THIS RECALL FOR CARS MANUFACTURED ONE MONTH PRIOR TO MY ESCAPE. *TR

Electrical System
Filed Jun 15, 202098,000 milesMO

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH THE RADIO AND BACK-UP CAMERA SCREEN AND INSTRUMENT CLUSTER FLICKERED AND BECAME INOPERABLE. THE TPMS AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. BOMMARITO FORD (675 DUNN RD, HAZELWOOD, MO 63042, (314) 895-0600) WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V406000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.

Electrical System
Filed Jun 14, 202048,200 milesCO

WHEN I GARAGE THE VEHICLE AFTER DRIVING AROUND 50 MILES THAT DAY. THE NEXT DAY IT WILL NOT START.THE NEXT DAY IT WILL START. THIS HAS HAPPENED TWICE.

Power Train
Filed Jun 12, 202045,000 milesTX

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT SEVERAL UNKNOWN VEHICLE FUNCTIONS BECAME INOPERABLE. THE CONTACT STATED THAT A TOW TRUCK DRIVER INFORMED THE CONTACT THAT THE SHIFTER CABLE DETACHED FROM THE TRANSMISSION. FORD OF BOERNE (31480 I-10, BOERNE, TX 78006, 210-920-3023) WAS CONTACTED AND CONFIRMED THAT THE FAILURE WAS DUE TO THE SHIFTER CABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THE CAUSE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

Seat Belts
Filed Jun 11, 20208,000 milesIA

THE REAR SEAT BELT BUCKLE WAS CRUSHED WHEN REAR SEAT WAS FOLDED OVER. IT NO LONGER WORKS. *TR

EngineFire1 injured
Filed Jun 10, 202077,000 milesWV

TL* THE CONTACT OWNED A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN THE GARAGE, THE VEHICLE CAUGHT ON FIRE. THE CONTACTS HUSBAND AND A BYSTANDER MANAGED TO EXTINGUISHED THE FIRE. THE FIRE DEPARTMENT WAS CONTACTED AND A REPORT WAS FILED. NO BODILY INJURIES WERE SUSTAINED. MEDICAL ATTENTION WAS CONTACTED FOR TREATMENT FOR HER HUSBANDS ODOR IN VENTILATION FROM THE FIRE. ERIE INSURANCE WAS CONTACTED AND TOWED THE VEHICLE TO A LOT WHERE IT WAS DEEMED A TOTAL LOST. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000.

Engine
Filed May 29, 2020MD

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A VACUUM SOUND WAS HEARD WHILE DEPRESSING THE ACCELERATOR PEDAL WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN FORD DEALER WHERE THE PURGE VALVE AND VACUUM SENSOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO PLAZA FORD INC (1701 BELAIR RD, BEL AIR, MD 21014) WHERE THE PURGE VALVE AND VACUUM SENSOR WERE REPLACED A SECOND TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.

Power Train
Filed May 22, 2020157,042 milesTX

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE, THE GEAR SHIFTER WAS UNABLE TO BE SHIFTED. THE VEHICLE WAS TOWED TO NORTH SIDE FORD LOCATED AT 12300 SAN PEDRO AVE, SAN ANTONIO TX, WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE SHIFTER CABLE. THE SHIFTER CABLE BUSHING WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 157,042.*DT*JB

Structure › Body
Filed May 22, 20208 milesFL

TO WHOM MAY CONCERN: I HAVE TAKEN MY VEHICLE IN FOR THE RECALL 16V643000_RECALL 16S30. DOOR LATCHES MAY BREAK IN RESULT PREVENTING THE DOORS FROM SECURELY CLOSED WHEN, IN FACT, IT IS NOT. AS A MATTER FACT, WHILE THE VEHICLE IS MOTION ALL OF THE REAR DOORS OPEN UP. I HAD TO TIE IT UP WITH ROPE AS I TAKING INTO THE DEALERSHIP. VEHICLE VIN:[XXX] FORD OF KENDALL S DIXIE HWY, PALMETTO BAY, FL 33157 NOW THE DEALERSHIP IS SAYING THAT I NEED A CASE NUMBER IN ORDER TO FIX THE MATTER AT HAND. I ALSO CONCERN ABOUT OTHER RECALLS FOR THIS VEHICLE LISTED BELOW: 15V436000_RECALL 15C06-IGNITION SWITCH (KEYS/BUTTON) 15V406000_RECALL 15C03-BLANK DISPLAY ON MY INSTRUMENT PANEL 17V472000_RECALL 17S17-IMPROPERLY MANUFACTURED BOLTS FOR SEAT BELTS/ BUCKLES OR SEATBELT ANCHORS COULD HAVE BEEN USED. PLEASE CONTACT ME ASAP AT [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Wheels
Filed May 9, 202050,000 milesPA

MANUFACTURER DOES NOT PROVIDE THE CORRECT TOOLS FOR REMOVING THE LUG NUTS ON THE SIDE OF THE HIGHWAY. THIS COULD PROLONG THE VEHICLE ON THE SIDE OF THE ROAD AND CAUSE A USELESS ACCIDENT. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2015 Ford Escape → · Every Escape year → · How the figures are calculated →