2015 Ford Escape complaints

STEERING ASSIST SERVICE REQUIRED LIGHT CAME UP ON THE WAY HOME FROM DOCTORS APPOINTMENT, STEERING WHEEL GOT HARD WENT OFF ROAD FOR A LITTLE BIT BUT GOT BACK ON THE ROAD. STEERING GETS HARD AFTER I HIT GAS ONLY WORKS FINE WHEN I'M NOT HITTING THE GAS OR IN NEUTRAL

FORD FAILS TO RECOGNIZE THE COOLANT LEAKING ISSUE WITH THE 1.5L ECOBOOST ENGINE. DID A PATCH JOB FIX 2 YEARS AGO AND FAILED TO REPAIR WHEN TECHNICIANS STATED THE ENGINE NEEDED REPAIRS. THERE IS COOLANT IN THE 4TH CYLINDER OF THE ENGINE FOR THE SECOND TIME IN 2 YEARS.

AFTER DRIVING THE CAR FOR ABOUT 1.5 HOURS, WE STOPPED AT A CONVENIENCE STORE. WHEN WE RESTARTED THE CAR, AN ERROR MESSAGE APPEARED ON THE DRIVERS INFORMATION SCREEN THAT SAID: "STEERING ASSIST FAULT SERVICE REQUIRED" (PLEASE SEE ATTACHED PHOTOS) AND THE VEHICLE HAD LOST POWER STEERING. THIS MADE THE VEHICLE EXTREMELY DIFFICULT TO DRIVE BUT WE WERE FORTUNATELY VERY CLOSE TO OUR DESTINATION. THIS WAS THE SECOND TIME THIS ERROR HAD OCCURRED, THE FIRST TIME WAS ON A MUCH LONGER DRIVE BUT AFTER SITTING FOR 10 MINUTES OR SO (VEHICLE OFF) THE ERROR WENT AWAY WHEN THE VEHICLE WAS RESTARTED. THIS TIME, EVEN AFTER LETTING IT SIT OVERNIGHT, THE ERROR HAS NOT GONE AWAY AND THERE IS STILL NO STEERING ASSIST. I HAVE FOUND MANY POSTS ABOUT THIS VERY ISSUE WITH THE FORD ESCAPE VEHICLE (AND OTHER FORD VEHICLES) AND AM VERY SURPRISED THAT THERE IS NOT A RECALL FOR THIS VERY SERIOUS PROBLEM. IF THE LOSS OF POWER STEERING HAD GONE OUT WHILE DRIVING AT HIGHWAY SPEEDS (AS HAS HAPPENED TO OTHERS), THE RESULT COULD HAVE BEEN FATAL. PLEASE TAKE THIS ISSUE VERY SERIOUSLY. THANK YOU.

A PISTON EXPLODED IN MY ENGINE WHILE I WAS DRIVING THE VEHICLE.

DRIVING DOWN THE HIGHWAY MY TIRES SLIPPED AND TRIED TO KICK ON TRACTION CONTROL BUT INSTEAD DISABLED MY DRIVING UNTIL I WAS ABLE TO GET OVER AND STOP. TURN THE CAR OFF FOR A COUPLE SECONDS THEN RESTARTED IT BACK ON. DID THAT 3 TIME IN MY WAY INTO WORK. I DIDN'T KNOW IT WAS THE TRACTION CONTROL UNTIL I GOOGLED WHAT HAPPENED AND LOT OF RESPONSES SAID THE TRACTION CONTROL GETS FAULTY. SO NOW EVERY TIME I DRIVE I HAVE TO GO INTO THE SETTINGS AND TURN OFF MY TRACTION CONTROL OR IT CONTINUES TO HAPPEN. LUCKILY NOBODY WAS BEHIND ME.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE ABS WARNING LIGHT, THE BRAKING SYSTEM WARNING LIGHT, AND THE TPMS WARNING LIGHT ILLUMINATED. THE BRAKES INDEPENDENTLY ENGAGED AND VEHICLE DECELERATED TO 46 MPH. THE VEHICLE RESUMED NORMAL FUNCTION AFTER THE INSTRUMENTAL PANEL RETURNED TO NORMAL OPERATION. THE CONTACT DROVE THE VEHICLE TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WHEEL SPEED SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

ON THE DATE OF 04/07/21 I WAS DRIVING ON MY WAY TO WORK, HAD PULLED OUT OF DUNKIN DONUTS AND WENT UP A SMALL HILL TO A STOP SIGN I HAD THE AC ON, AND MY WINDOW ROLLED DOWN AS I JUST LEFT A FAST FOOD RESTAURANT AND AS I GET TO THE TOP OF THE SMALL HILL, MY AC TURNS OFF AND MY CAR DISPLAYS A MESSAGE SAYING TRANSMISSION NOT IN PARK AND IT COMPLETELY SHUTS OFF, I PUT THE CAR IN PARK AND TRIED RESTARTING IT AND NOTHING I HAD DASH LIGHTS EVERYTHING BUT DIDN'T START. THIS IS THE SECOND TIME THIS HAS HAPPENED IN A 2 WEEK PERIOD, THE FIRST TIME IT SHUT OFF AND DISPLAYED A STARTING SYSTEM FAIL MESSAGE TOOK IT TO DEALER AND CANNOT FIGURE OUT THE PROBLEM. COULD THIS BE RELATED TO A RECALL!

MY ENGINE FAILED IN 2019. COOLANT ENTERED CYLINDER NO. 2 AND WAS BLOWN OUT THE TAILPIPE. ALL COOLANT WAS LOST. I COULD NOT DRIVE THE CAR AFTERWARDS WITHOUT CAUSING SEVERE ENGINE DAMAGE. ENGINE WAS REPLACED BY FORD. I HAVE SINCE LEARNED THAT HUNDREDS, IF NOT THOUSANDS, OF FORD ECOBOOST ENGINES, E.G., 1.6, 2.0 AND 2.5L, HAVE SIMILARLY FAILED. FORD HAS REPLACED MANY ENGINES UNDER WARRANTY, BUT IN MANY CASES THE VEHICLES WERE JUST OUT OF WARRANTY AND OWNERS HAD TO PAY $8,000 TO $12,000 OUT OF THEIR OWN POCKETS TO HAVE ENGINES REPLACED. THESE ENGINES EXHIBIT A DESIGN DEFECT THAT ALLOWS COOLANT TO ENTER THE CYLINDERS. FORD KNOWS ABOUT THIS PROBLEM AND SHOULD HAVE ISSUED A RECALL OR EXTENDED THE POWERTRAIN WARRANTY. THE SUDDEN LOSS OF ALL ENGINE COOLANT CAN CREATE A DANGEROUS SITUATION ON THE HIGHWAY. THERE ARE MANY AREAS ON TODAY'S HIGHWAYS WHERE IT IS IMPOSSIBLE TO SAFELY STOP. IN MY OWN CASE, FORD REPLACED MY ENGINE UNDER THE POWERTRAIN WARRANTY, BUT KEPT MY VEHICLE AN ENTIRE MONTH WHILE WAITING ON THE NEW ENGINE TO ARRIVE AND FOR INSTALLATION; FORD DID NOT HOOK UP MY BATTERY TO A CHARGER DURING THIS TIME AND THE BATTERY RAN DOWN, LIMITING ITS REMAINING USEFUL LIFE. I HAD TO COMPLAIN TO GET A LOANER VEHICLE WHILE MY VEHICLE WAS IN THE SHOP. SHORTLY AFTER THE NEW ENGINE WAS INSTALLED, THERE WAS A TERRIBLE RATTLING NOISE UNDER THE HOOD THAT WAS DUE TO A FAULTY TRANSMISSION FLYWHEEL--POSSIBLY DAMAGED DURING THE ENGINE REINSTALLATION. THESE ECOBOOST ENGINES ARE A DISASTER. MY ENGINE

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT AFTER MULTIPLE ATTEMPTS, THE REAR DRIVER'S SIDE DOOR FAILED TO LATCH AND LOCK AS NEEDED. THE CONTACT CALLED INTERSTATE FORD (125 ALEXANDERSVILLE RD, MIAMISBURG, OH 45342) WHERE HE WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V331000 (LATCHES/LOCKS/LINKAGES). AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE REPAIRED. THE CONTACT'S WIFE CALLED BACK TO CONFIRM THE APPOINTMENT AND WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT AFTER PURCHASING THE VEHICLE, THE HATCH FAILED TO CLOSE. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO NOTIFY THE DEALER OF THE FAILURE. THE CONTACT CALLED THE LOCAL DEALER FIVE STAR FORD (6618 NE LOOP 820, NORTH RICHLAND HILLS, TX 76180, (817)500-0096) AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000.*DT CONSUMER STATES THAT SHE INFORMED OTHER DEALERS OF THE FAILURE AND WAS TOLD THAT HER VEHICLE WAS NOT COVERED UNDER THE RECALL.

I PARKED MY CAR TO GET CURVE-SIDE PICKUP FOR PIZZA. THE ENGINE WAS STILL ON. WHEN ATTEMPTED TO BACK OUT OF THE PARKING SPACE, THE STEERING WHEEL REFUSED TO TURN. I TRIED TURNING OFF THE CAR, MAKING SURE EVERYTHING WAS OFF (EMERGENCY BREAK, RADIO, ETC). WHEN I STARTED THE CAR AGAIN, I PUT THE CAR IN REVERSE, AND THE STEERING WHEEL WAS STUCK AS IF IT WAS A BEE STUCK IN MOLLASSES. I SLOWLY BACKED THE CAR UP TO SEE IF IT WOULD LOOSEN AND IT DIDNT. STRANDED AT THE PIZZA PLACE WITH HOT PIZZA IN THE BACK SEAT, I DECIDED TO CALL THE DEALER. I CALLED MY DEALERSHIP AND AS THEY WERE GETTING THE ADDRESS OF THE PIZZA PLACE SO THEY COULD TOW THE CAR, I KEPT PLAYING WITH THE STEERING WHEEL WHICH EVENTUALLY ALLOWED ME TO TURN IT AS IF NOTHING EVER HAPPENED. I AVOIDED THE HIGHWAY AND SLOWLY DROVE HOME WITH THE HAZARD LIGHTS ON AFRAID IT MAY HAPPEN WHILE DRIVING.

DRIVERS SEATBELT DOESN'T LATCH PROPERLY. I HAVE TO KEEP PULLIN THE SEAT BUCKLE IN AND OUT SEVERAL TIMES UNTIL IT FINALLY LATCHES. THIS OCCURS PRETTY MUCH EVERY TIME I PUT ON THE SEATBELT. DOWN BELOW I HAD TO SELECT A DATE WOULDN'T LET ME GO BACK FURTHER THAN JAN. BUT THIS HAS BEEN GOING ON SEVERAL MONTHS SINCE LAST YEAR. I GOT THE CAR USED IN JUL 2020

MY WIFE WAS DRIVING TO WORK WHEN VEHICLE SUDDENLY SPUTTERED AND LOST POWER. SHE IMMEDIATELY PULLED TO SIDE OF HIGHWAY. HAD VEHICLE TOWED TO GARAGE AND WAS TOLD THE COOLANT VALVE WENT SUDDENLY, CAUSING ENGINE TO OVERHEAT AND ENGINE CYLINDER TO CRACK. VEHICLE HAS ONLY 71000 MILES. THIS IS THE SAME PROBLEM REPORTED FOR 2014 FORD ESCAPES, IN WHICH A RECALL WAS ISSUED. THERE WAS NO RECALL ISSUED FOR 2015 ESCAPES DEALING WITH THIS SITUATION.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE PRESSING THE START/STOP BUTTON, THE VEHICLE FAILED TO TURN OFF. THE CONTACT INDICATED THAT TO TURN OFF THE VEHICLE, THE BATTERY HAD TO BE DISCONNECTED. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO WAS UNABLE THE DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER CROSSROAD FORD OF PRINCE GEORGE LOCATED AT 4500 WHITEHILL BLVD, PRINCE GEORGE, VA 23875 WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V436000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.

CABIN GAS SMELL WHEN DRIVING

AFTER HEAVY RAIN, MY HEADLINER HAS WATER THAT SEEPS UP FROM THE PLASTIC MOLDING IN THE A-PILLAR UP TOWARD THE DRIVER SIDE VISOR. THE PANORAMIC ROOF DRAIN WAS CLEARED BY THE TECHNICIANS. I TOLD THEM THAT I HAD READ ABOUT ROOF RACK ISSUES WITH THE ESCAPE WAS TOLD IT WAS FIXED. IT STILL IS LEAKING AFTER RAIN. IT HAPPENS IN THE RAIN WHETHER THE CAR IS STATIONARY OR IN MOTION. I HAVE BEEN TOLD THAT THIS IS NOT A COVERED ITEM; HOWEVER, THERE IS NO "WEAR AND TEAR" AS I HAVE NEVER USED THE ROOF RACK AND HAVE OWNED THE CAR FOR LESS THAN 3 YEARS. THIS HAS COME UP AS A TECHNICAL SERVICE BULLETIN SO FORD IS AWARE OF THE ISSUE. THIS SHOULD BE A RECALL/SAFETY ISSUE SINCE THERE IS A SERVICE BULLETIN REGARDING IT ALREADY.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING AT UNKNOWN SPEEDS WITH THE HEATER IN THE ON POSITION, THE HEATING SYSTEM FAILED TO PROVIDE HEAT THROUGHOUT THE CABIN OF THE VEHICLE. THE TEMPERATURE GAUGE READING WAS ELEVATED TO THE HIGH MARKER. THE SERVICE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO REFERRED THE CONTACT TO THE LOCAL DEALER. THE VEHCILE WAS TOWED TO YORK FORD INC (1481 BROADWAY, SAUGUS, MA 01906, (781) 231-1945) AND WAS DIAGNOSED WITH A CRACKED HEAD GASKET. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 51,226. INVALID VIN.

CAR IS LOSIING PRESSURE AND SEEMING LIKE ITS GOING TO STALL WHILE IN MOTION. IT JUST HAPPENS RANDOMLY. THERE WAS A RECALL ON THIS VERY PROBLEM BACK IN 2015 BUT THE FORD DEALERSHIP SAYS ITS NOT COVERED. UPDATE- THE DEALERSHIP IS SAYING ITS THE PURGE VALVE BUT ARE STILL SAYING ITS NOT COVERED UNDER THE 2018 RECALL

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PLACED IN PARK HOWEVER, THE TRANSMISSION FAILED TO REGISTER THAT THE VEHICLE WAS IN PARK. THE CONTACT STATED THAT THE VEHICLE STARTED ROLLING BACKWARDS. THE CONTACT WAS ABLE TO STOP THE VEHICLE FROM ROLLING. THE VEHICLE WAS TAKEN TO BELLINGHAM FORD LINCOLN (1820 JAMES ST, BELLINGHAM, WA 98225; (360) 392-7000) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BATTERY AND THE SHIFTER CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.

WHILE DRIVING DOWN HILL THE VEHICLE WAS REVVING UP TO ALMOST 5RPMS WHILE BREAKING... WAS NOT SHIFTING INTO LOWER GEAR.. PULLED IN TO GET GAS.. WENT TO BACK UP WITH REVERSE.. THEN SHIFTED GEAR INTO DRIVE .. AND THE VEHICLE WAS STILL IN REVERSE... PUSHED THE SHIFTER TO PARK AND THEN BACK INTO DRIVER AND CAR WAS STILL DRIVING IN RESERVE...PUSHED BACK INTO PARK ... SWITCHED SEATS WITH MY HUSBAND ... HE GOT INTO DRIVER SEAT AND THE SHIFTER WAS STUCK IN PARK.. BUT WAS NOT REGISTERING ON DASH BOARD.. ACCORDING TO THE DASHBOARD IT WAS IN REVERSE ... HUSBAND REVERSED THE CAR INTO A PARKING SPOT .. HE KEPT TRYING TO PULL THE SHIFTER TO GO INTO DRIVE... BUT IT WAS LOCKED ON PARK... SO HE MANUALLY WENT IN TO SHIFT THE GEARS AND WAS ABLE TO MOVE THE SHIFTER MANUALLY ... BUT IT STILL WAS NOT RECOGNIZING IT ON THE DASHBOARD... THERE WAS NO WARNING SIGN ... NO ALERTS ON THE DASH.... WHILE HUSBAND WAS TRYING TO GET THE SHIFTER TO REGISTER ON DASH... ALL LIGHTS ON DASH STARTED FLICKERING... SO THEN WE THOUGHT IT WAS REFERRING TO THE BATTERY... BECAUSE SOON AFTER THERE WAS NO POWERED AT ALL TO THE VEHICLE... BUT THE VEHICLE WAS STILL MOVING IN REVERSE.. WE PUT E BRAKE ON CALLED A FRIEND AND HAD HIM JUMP US .. DID ABSOLUTELY NOTHING ... SO NOW CAR IS STRANDED IN A PARKING LOT UNTIL TOMORROW... ALL THIS GOING ON WITH AN INFANT AND 5 YEAR OLD .. IN FREEZING COLD WEATHER... SOMETHING NEEDS TO BE DONE WITH THESE FORD ESCAPES BEFORE SOMEONE GETS KILLED! FOR THE AMOUNT OF COMPLAINTS I AM SEEING ON THI

IT FIRST STARTED WHILE SITTING AT A LIGHT AND THE GEARS SHIFTED ON THEIR OWN KIND OF FELT LIKE IT JUST CLICKED INTO PLACE. I CONTINUED TO DRIVE AS NO CHECK ENGINE LIGHT CAME ON AND IT WAS FEELING FINE. I WAS DRIVING DOWN A HILL AT 45 MPH AND THEN ALL OF A SUDDEN MY RPMS SHOT FROM A 2.5/3 TO A 7RPM RIGHT BACK DOWN TO A 1RPM AND THIS TOOK ME IMMEDIATELY DOWN TO 26MPH THIS TOTALLY FREAKED ME OUT AS I HAVE NEVER HAD THIS ISSUE AND WAS ON A BUSY ROAD. I IMMEDIATELY PULLED OVER AND PUT MY HAZARDS ON.... I WAS NOT IN A SAFE SPOT SO I DECIDED TO TRY TO DRIVE THE CAR TO A ROAD OFF THE MAIN ROAD WHEN I DID THIS THE CAR WAS NOT EVEN ALLOWING ME TO ACCELERATE. I SAT THERE HOPING NO ONE HIT ME TURNED THE CAR OFF AND THEN IT WAS DRIVABLE AGAIN. I HAD IT TOWED TO MY HOUSE AS COVID MECHANICS WERE CLOSED FOR THE WEEKEND. I THEN HAD IT TOWED TO A MECHANIC WHO WAS TRUSTED WHO MENTIONED IT WAS THE TRANSMISSION, WHICH MY CAR DOESNT EVEN HAVE 100,000. I DID NOT HAVE IT FIXED THERE AS I TOOK IT TO FROD NOW TO HAVE A LOOK THEY WANTED ME TO PAY 1400$ TO JUST OPEN THE TRANSMISSION WHEN THEY ALREADY KNEW IT WAS THE TRANSMISSION. I IMMEDIATELY CALLED FORD CUSTOMER SERVICE AND EXPLAINED THAT THEY STAND BUY THERE RELIABILITY AS THEY MENTION THAT ALL THERE CARS ARE AND EXPLAINED THAT WAS ONE OF THE REASONS I PURCHASED MY CAR HOWEVER, THEIR RELIABILITY HAS FAILED!!! I THEN SAID THEY ALSO MENTION THAT THEY HAVE GREAT CUSTOMER SATISFACTION AND AIM TO PLEASE THEIR CUSTOMERS. SO I ASKED FOR A GOODWILL SINCE THE

CAR CAUGHT FIRE WHEN I WAS NOT IN IT PERIOD FROM WHAT I HAVE READ THERE WAS A CARBON MONOXIDE LEAK IN THE FRONT CABIN IN MANY OF THESE CARS THAT COULD SPONTANEOUSLY COMBUST WHICH IS WHAT HAPPENED.

PURCHASED A NEW 2015 ESCAPE HAVE HAD IT IN THE DEALER MULTI TIMES FOR TURBO REPLACEMENT AND THE HEADS REPLACED. WAS SMELLING COOLANT IN THE CAR TOOK IT TO THE SAME DEALER FOR REPAIR. THAT WAS OVER 7 WEEKS AGO. FORDS WILL NOT APPROVE THE REPAIR THAT WAS CAUSED BY THE COOLANT LEAKING INTO THE ENGINE. I HAVE A ACTIVE POWERTRAIN AND FORD ESP WARRANTY.

TRANSMISSION IS NOT SHIFTING CORRECTLY FROM REVERSE INTO DRIVE. ALSO DOES NOT SHIFT THROUGH THE SPEEDS AND THE RPM REACHES 5000. SHIFTING IS UNPREDICTABLE AND VERY GLITCHY. DANGEROUS IN CERTAIN CONDITIONS BECAUSE CAR DOES NOT ACCELERATE PROPERLY. REVERSE TO FORWARD DIRECTION IS UNPREDICTABLE. WORSE IN COLD CONDITIONS. CAR IS DANGEROUS TO DRIVE. CONDITION HAS WORSENED AND NOW NEED A NEW TRANSMISSION AT 64,000 KM.

I LEFT THE CAR ON SINCE MY DAUGHTER AND HUSBAND WERE IN THE CAR. WHEN I CAME BACK OUT FROM THE STORE, I TRIED TO PUT THE CAR IN DRIVE BUT IT WOULD NOT LET ME. SO I TRIED TO TURN OFF THE CAR BUT IT WILL STILL STAYED ON. AFTER ABOUT 1 HR THE CAR STARTED TO TURN OFF SLOWLY. IT IS COMPLETELY OFF NOW BUT WONT TURN BACK ON. LUCKILY WE WERE IN A PARKING LOT OF A DOLLAR TREE.

I NOTICED THAT MY HEAT STOPPED WORKING WHILE IDLING. AFTER DOING SOME RESEARCH, I CHECKED THE ENGINE COOLANT LEVELS AND DISCOVERED MY ENGINE COOLANT WAS PRETTY LOW. I FILLED THE COOLANT AND THE ISSUE WAS FIXED. A FEW DAYS LATER; HOWEVER, I NOTICED THE ISSUE AGAIN. UPON CHECKING MY COOLANT LEVEL AGAIN, I SAW THAT THE LEVEL HAD DROPPED AGAIN. I CHECKED EVERYWHERE FOR LEAKS BUT SAW NONE. I THEN BROUGHT MY CAR TO A MECHANIC WHO ALSO CHECKED FOR LEAKS. HE TOLD ME THERE WERE NO EXTERNAL LEAKS. THE COOLANT WAS LEAKING INTO ENGINE, A COMMON PROBLEM THEY SEE WITH FORD VEHICLES. THEY TOLD ME IT WAS NOT WORTH IT TO FIX THE PROBLEM, AND THAT I WAS BETTER OFF TRADING IT IN FOR A NEW CAR. I'M SO UPSET BECAUSE I TOOK EXCEPTIONAL CARE OF MY VEHICLE AND NOW NEED TO CAR SHOP DURING A PANDEMIC WITH POOR CREDIT DUE TO PANDEMIC CIRCUMSTANCES. THIS IS NOT RIGHT THAT THE COMPANY WILL TAKE NO OWNERSHIP OVER THE ISSUES AND PUTS IT ON THE CUSTOMER TO DEAL WITH THE ISSUES.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT THE INSTRUMENT PANEL HAD LINES SPREADING HORIZONTALLY ACROSS THAT BLOCKED THE INFORMATIONAL MESSAGES AND DISPLAYS BEHIND THE LINES. THE CONTACT SAID AFTER TWO WEEKS THE PANEL SCREEN WENT TOTALLY BLACK. IRON CITY FORD DELIVERS (9924 PKWY E, BIRMINGHAM, AL 35215, (205) 854-2222) STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND WOULD NOT HELP WITH THE REPAIR COST. THE MANUFACTURER HAD NOT YET BEEN CONTACTED. THE VEHICLE WAS UNREPAIRED. THE FAILURE MILEAGE WAS 47,500.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE TOOK A FEW SECONDS TO START-UP. THE CONTACT STATED THAT THE ENGINE REVVED UP TO 1,200 RPM AND THEN RETURNED TO 1,000 RPM. THE VEHICLE WAS SHIFTED INTO GEAR AND MOVED A SHORT DISTANCE BEFORE STALLING. THE GEAR WAS SHIFTED INTO NEUTRAL TO ALLOW THE TRANSMISSION TO STOP ROTATING THEN THE IGNITION WAS PLACED IN THE OFF POSITION. THE VEHICLE WAS RESTARTED HOWEVER, ON SEVERAL OCCASIONS THE VEHICLE FAILED TO RESPOND AND THE PROCEDURE HAD TO BE REPEATED BEFORE THE VEHICLE RESUMED NORMAL OPERATIONS. ON SEVERAL OCCASIONS THE OIL, BATTERY AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. AFTER TURNING OFF AND RESTARTING THE VEHICLE, THE WARNING LIGHTS WERE NO LONGER DISPLAYED. THE VEHICLE WAS TAKEN TO BOGGUS FORD MCALLEN (1400 E EXPRESSWAY 83, MCALLEN, TX 78501) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE AND SHIFTING THE GEAR SHIFTER INTO PARK, THE CONTACT EXITED THE VEHICLE AND THE VEHICLE STARTED TO ROLL AWAY. THE DRIVER ENGAGED THE PARKING BRAKE. THE VEHICLE WAS TOWED TO SERRAMONTE FORD (999 SERRAMONTE BOULEVARD, COLMA, CA, 94014, (690)-763-2400) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION SHIFTER CABLE BUSHING HAD DETACHED FROM THE TRANSMISSION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BCM (BODY CONTROL MODULE) FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PART BEING ON BACK-ORDER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE ISSUE WITH THE BACK-ORDERED PARTS. THE MANUFACTURER CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL 12/9/2020. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.*DT THE 5 BCM DIDN'T WORK EITHER. DEALER STATED WIRING HARNESS IN DASH & BCM GOING OUT OF FIRE WALL.*JB

TL* THE CONTACT'S DAUGHTER OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT AFTER HIS DAUGHTER PARKED THE VEHICLE, THE SHIFTER DETACHED AND FAILED TO MOVE WITHOUT WARNING. THE VEHICLE WAS TOWED TO SERRAMONTE FORD (999 SERRAMONTE BLVD, COLMA, CA 94014, (650) 763-2400) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CABLE BUSHING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THE FAILURE WAS LIKE NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE FAILURE MILEAGE WAS 60,000.

TRANSMISSION FAILURE CAUSES FREQUENT HARD SHIFTING. THIS ISSUE STARTED AT ABOUT 50,000 MILES. WHEN DRIVING AT LOW SPEEDS, THE TRANSMISSION WOULD HESITATE, THE ENGINE REVS SPIKE, AND THEN THE CAR JUMPS INTO GEAR WITH A VERY HARD THUD. BY 61,000 MILES, THIS PROBLEM WENT FROM A ONCE-DAILY OCCURRENCE TO A FREQUENT OCCURRENCE. IT'S TYPICALLY AT LOWER SPEEDS (20~40MPH) AND DRIVING AT CONSTANT SPEED - NOT ACCELERATING. UPDATE FROM NOV 9, 2020: AT 65,000 MILES, I TOOK THIS INTO MY FORD DEALER FOR INVESTIGATION. THEY REPORTED THE TRANSMISSION FLUID LEVEL WAS GOOD (REMOVE THE OVERFLOW PLUG AND OIL SLOWLY DRIPS OUT) AND THAT THE FLUID WAS DIRTY. THEY REPORTED THAT THE TRANSMISSION HAD FAILED AND NEEDED REPLACED.

I STARTED MY VEHICLE AND NOTICE WHITE SMOKE COMING FROM MY EXHAUST PIPES AND SMELLED BURNING. AS I DROVE THE SMOKE STOPPED UNTIL I CAME TO A REST. 2 DAYS LATER AS I WAS DRIVING DOWN THE STREET THE WARNING SIGN CAME ON STATING VEHICLE IS OVERHEATING I PULLED OVER AND NOTICE THE VEHICLE WAS HOT. THE NEXT DAY I TOOK IT TO A MECHANIC WHOM STATED THERE WAS NO COOLANT IN THE COOLANT COMPARTMENT AND THAT THE COOLANT WAS BURNING OUT. CAUSING IT TO HAVE WHITE SMOKE COMING FROM EXHAUST AND OVERHEATING

VEHICLE IN PARK, IN PARKING LOT, STARTED, NOTIFICATION CAME UP ON SCREEN " STEERING ASSIST FAULT SERVICE REQUIRED" LOCKED UP SO TIGHT I COULDN'T MOVE MY WHEELS AT ALL. IF MY CAR WERE TO DO THIS ON THE HIGHWAY AND A HIGH SPEED I WOULD END UP CRASHING. THE COST TO FIX THIS ISSUE IS AROUND $2,400.00

WHEN I START UP MY TRUCK IT SAYS STEEL WHEEL DEFAULT AND IT WILL NOT TURN ..IT DOES IT EVERY OTHER DAY IM SCARED THAT IT WILL LOCK UP ON ME WHY I AM DRIVING

THE INSTRUMENT PANEL CLUSTER HAS FAILED. FORD RECALLED CERTAIN 2014-2015 ESCAPES BUT NOT MINE. I WOULD LIKE MY VEHICLE TO BE INCLUDED IN THE RECALL SO THIS FAILED UNIT CAN BE REPACED.

BACKUP CAMERA MALFUNCTION. MESSAGE APPEARS: ! CAMERA IS UNAVAILABLE. CONTACT YOUR DEALERSHIP. WHEN SHIFTING TO REVERSE SOMETIMES THE BACKUP CAMERA DOESN'T APPEAR ON THE SCREEN. THE MESSAGE ABOVE APPEARS AND IT'S A BLANK BLACK SCREEN.

I HAD THICK WHITE SMOKE COMING FROM MY EXHAUST WITH 98,XXX MILES AND MY DEALERSHIP MECHANIC TOLD ME THAT COOLANT WAS GETTING INTO MY CYLINDERS DUE TO EITHER A BLOWN HEAD GASKET OR A DEFECT IN THE WATER PUMP DESIGN. I HAD AN ENGINE WITH 18,XXX MILES PUT INTO MY CAR AND 20-30 MINUTES AFTER DRIVING IT, IT WAS SMOKING AGAIN. NOW I HAVE TO REPLACE THE ENGINE AGAIN. THE ENGINE IN MY CAR IS THE SAME ENGINE IN THE 2013 MODEL OF MY VEHICLE AND THE 2013 MODEL GOT RECALLED FOR THE SAME ISSUE.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE CONTACT TURNED INTO A PARKING LOT AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE HOWEVER, THE VEHICLE FAILED TO OPERATE CORRECTLY. NO DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT OUT OF FIRST GEAR. THE CONTACT SHIFTED TO MANUAL MODE AND SHIFTED INTO FIRST GEAR HOWEVER, THE VEHICLE SHIFTED HARD. THE TRANSMISSION WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO GENESEE VALLEY FORD, LLC (1675 INTERSTATE DR, AVON, NY 14414; (585) 226-2600) AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

WIPERS EXTEND BEYOUN WINDSHIELD UNCONTROLLABLE SHAKE AND TWITCH WON'T RETURN TO HOME. REPLACE STEERING COLUMN CONTROLLER TO NO EFFECT T.. WHAT IS CAUSE THIS. DEALER LOONS FORD FALLS CHURCH VA NO HELP? ALSO JUST REPLACED $5000 TRANSMISSION @ 100,000 MILES..... [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WOULD LIKE TO SEE A RECALL ON FORD ESCAPE TRANSMISSIONS. MY 15 FORD ESCAPE HAS ONLY 77,000 AND WITH NO WORRYING THE TRANSMISSION WENT OUT. THE REPAIR FOR A TRANSMISSION REPLACEMENT ISN'T CHEAP. AFTER ASKING AROUND I FOUND OUT THAT MULTIPLE PEOPLE WITH FORD ESCAPES HAVE HAD THEIR TRANSMISSION GO OUT NORMALLY WITH LOW MILEAGE. I WAS PLANNING ON KEEPING MY ESCAPE FOR YEARS TO COME BUT INSTEAD DUE TO THE HIGH REPAIR COST I'M HAVING TO TRADE. I WILL NOT BE BUYING ANOTHER FORD! I JUST HOPE FOR FUTURE OR CURRENT FORD ESCAPE OWNERS THAT SOMETHING CAN BE DONE. WHEN IT'S JUST ONE VEHICLE YOU THINK MISFORTUNE BUT MULTIPLE VEHICLES MAKES IT A PROBLEM! THANKFULLY I WAS ABLE TO SAFELY MAKE IT TO MY DESTINATION BEFORE IT WENT OUT, BUT SOMEONE ELSE MAY NOT BE THAT LUCKY.

HARD SHIFT FROM FIRST TO SECOND. FORD TSB CLAIMS THIS HAPPENS WHEN COLD. BUT FOR ME IT HAPPENS ALL THE TIME.

SHIFT SELECTOR CABLE BUSHING IS BROKEN. THIS ALLOWS THE TRANSMISSION TO BE IN NEUTRAL WHILE THE SHIFTER IS IN PARK. THE CAR WILL ROLL AWAY IF EMERGENCY BRAKE IS NOT SET. THE OPPOSITE IS POSSIBLE AS WELL. THE TRANSMISSION COULD BE IN DRIVE BUT LOOKS LIKE IT IS IN PARK. CAR COULD DRIVE OFF.

I HAVE A 2015 FORD ESCAPE THAT HAS LESS THEN 51,000 MILES. FORD'S POWERTRAIN WARRANTY IS 5 YRS OR 60,000 MILES AND ITS CURRENTLY ONLY 4 MONTHS OUT OF WARRANTY. ALL OIL CHANGES WERE COMPLETED AT FIRESTONE AND THE FORD DEALERSHIP COMPLETED THE 30,000 MILE SERVICE AS RECOMMENDED. DRIVING ON THE HIGHWAY AT 70MPH, MY CAR SUDDENLY LOST ACCELERATION. THE RPM'S JUMPED TO AROUND 5,000 AS I PRESSED THE PEDAL BUT COULD NOT ACCELERATE. FOR SAFETY REASONS, I HAD TO QUICKLY EXIT THE HIGHWAY WITH MY HAZARDS ON WHILE TRYING TO AVOID THE SEMI TRAVELING BEHIND ME FROM CAUSING A SERIOUS ACCIDENT. UPON EXITING THE HIGHWAY, I WAS ABLE TO MAINTAIN A SPEED OF 10MPH AND COME TO A STOP AT THE LIGHT. I WAS ABLE TO ACCELERATE AGAIN, BUT AROUND 15MPH, THE RPM'S JUMPED ONCE AGAIN AND I LOST ACCELERATION. I IMMEDIATELY TURNED ONTO A SIDE STREET AND PUT THE VEHICLE IN PARK. RIGHT AS I DID THAT A 'TRANSMISSION FAILURE SERVICE NOW' LIGHT APPEAR. FOLLOWING THAT, A CHECK ENGINE LIGHT APPEARED AND THE ENGINE MADE SOME LOUD NOISES. I PUT THE VEHICLE IN PARK AND TURNED OFF THE CAR. ONCE A TOW TRUCK ARRIVED, HE STARTED THE VEHICLE (NO CHECK ENGINE OR FAILURE LIGHTS APPEARED) AND HE WAS ABLE TO DRIVE THE VEHICLE ONTO THE FLAT BED. IT WAS TOWED TO FORD WHERE THEY DIAGNOSED 3 TRANSMISSION FAILURES (TRANSMISSION PUMP, TORQUE CONVERTER, REGULATOR VALVE). THIS CREATED A VERY SUDDEN AND UNSAFE SITUATION. HOW DOES A VEHICLE WITH PROPER MAINTENANCE (HAVE ALL REQUIRED DOCUMENTATION) SUDDENLY FAIL WHILE DRIVING DOWN A VERY B

I HAVE A 2015 FORD ESCAPE THAT HAS LESS THEN 51,000 MILES. FORD'S POWERTRAIN WARRANTY IS 5 YRS OR 60,000 MILES AND ITS CURRENTLY ONLY 4 MONTHS OUT OF WARRANTY. ALL OIL CHANGES WERE COMPLETED AT FIRESTONE AND THE FORD DEALERSHIP COMPLETED THE 30,000 MILE SERVICE AS RECOMMENDED. DRIVING ON THE HIGHWAY AT 70MPH, MY CAR SUDDENLY LOST ACCELERATION. THE RPM'S JUMPED TO AROUND 5,000 AS I PRESSED THE PEDAL BUT COULD NOT ACCELERATE. FOR SAFETY REASONS, I HAD TO QUICKLY EXIT THE HIGHWAY WITH MY HAZARDS ON WHILE TRYING TO AVOID THE SEMI TRAVELING BEHIND ME FROM CAUSING A SERIOUS ACCIDENT. UPON EXITING THE HIGHWAY, I WAS ABLE TO MAINTAIN A SPEED OF 10MPH AND COME TO A STOP AT THE LIGHT. I WAS ABLE TO ACCELERATE AGAIN, BUT AROUND 15MPH, THE RPM'S JUMPED ONCE AGAIN AND I LOST ACCELERATION. I IMMEDIATELY TURNED ONTO A SIDE STREET AND PUT THE VEHICLE IN PARK. RIGHT AS I DID THAT A 'TRANSMISSION FAILURE SERVICE NOW' LIGHT APPEAR. FOLLOWING THAT, A CHECK ENGINE LIGHT APPEARED AND THE ENGINE MADE SOME LOUD NOISES. I PUT THE VEHICLE IN PARK AND TURNED OFF THE CAR. ONCE A TOW TRUCK ARRIVED, HE STARTED THE VEHICLE (NO CHECK ENGINE OR FAILURE LIGHTS APPEARED) AND HE WAS ABLE TO DRIVE THE VEHICLE ONTO THE FLAT BED. IT WAS TOWED TO FORD WHERE THEY DIAGNOSED 3 TRANSMISSION FAILURES (TRANSMISSION PUMP, TORQUE CONVERTER, REGULATOR VALVE). THIS CREATED A VERY SUDDEN AND UNSAFE SITUATION. HOW DOES A VEHICLE WITH PROPER MAINTENANCE (HAVE ALL REQUIRED DOCUMENTATION) SUDDENLY FAIL WHILE DRIVING DOWN A VERY B

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING, IT WAS DISCOVERED THAT THE SUBFRAME ENGINE SAFETY SHIELD HAD LOOSENED AND WAS NOT PROPERLY SECURED TO THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REMOVED THE SAFETY SHIELD FROM THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 116,000. INVALID VIN.

WITHIN A WEEK OF REPLACING INNER & OUTER TIE RODS, A STEERING FAULT, SERVICE NOW MESSAGE APPEARED ON THE INFORMATION DISPLAY ON SEPTEMBER 25, 2020. AT TIME VEHICLE WAS BEING DRIVEN WITHIN 35 MPH SPEED LIMIT ON A FOUR LANE NORFOLK, VIRGINIA CITY STREET. THE VEHICLE WAS DRIVEN ABOUT A MILE FURTHER TO A SAFE PARKING SPOT. AFTER STOPPING AND CHECKING THE MANUAL, VEHICLE WAS RESTARTED ACCORDING TO MANUAL INSTRUCTIONS. THE MESSAGE CHANGED TO STEERING LOSS, STOP SAFELY. WE CONFERRED WITH THE CARMASTERS SERVICE CENTER THAT PERFORMED THE TIE ROD REPLACEMENT. AFTER TURNING THE IGNITION ON AGAIN, THE STEERING LOSS, STOP SAFELY MESSAGE REMAINED. THE VEHICLE WAS THEN TOWED TO CARMASTERS, UPON THEIR ADVICE, FOR DIAGNOSIS. THE DIAGNOSIS WAS A BINDING OF THE STEERING RACK AND PINION. DIAGNOSTIC TEST FAULT CODE C 102D WAS REPORTED. INSPECTION TO CONFIRM DAMAGE WAS ALSO REPORTED. RECOMMENDED REPAIR WAS REPLACEMENT OF POWER ASSIST STEERING RACK AND PINION, FOLLOWED BY FRONT END ALIGNMENT. COST ESTIMATE WAS $3,200 FOR FORD DEALER SUPPLIED REPLACEMENT RACK & PINION ELECTRIC POWER ASSIST ASSEMBLY INSTALLATION. FORTUNATELY NO PERSONAL INJURY RESULTED. VEHICLE IS DRIVABLE WITH GREAT EFFORT WITHOUT POWER ASSIST. FORD CUSTOMER SERVICE WAS CALLED ON SEPTEMBER 29 TO CONFIRM INCREASING FREQUENCY OF SUCH ASSISTED STEERING FAILURE, AS NOTED IN NHTSA POSTING AND GENERAL INTERNET POSTINGS. APPEARS TO BE A SIGNIFICANT SAFETY FAILURE ON A VEHICLE OF 45,744 MILES WITH REGULAR MAINTENANCE. WE HAVE NO KNOWLEDGE O

MY 2015 FORD ESCAPE IS MELTING MY REAR BRAKE LIGHT BULB SOCKET HARNESS AND THE BRAKE LIGHT LENSE HOUSINGS

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE DECELERATED WITHOUT WARNING. THE CONTACT STATED THAT THE RPM REVVED UP HOWEVER, THE VEHICLE FAILED TO RESPOND IN DRIVE OR REVERSE. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND TOWED TO AN INDEPENDNENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS DIAGNOSED WITH TRANSMISSION FAILURE. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS 111,000.