Page 34 of 42 · complaints 1,651–1,700 of 2,089

2014 Ford Escape complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Power Train
Filed Jun 11, 201852,000 milesKY

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED DIFFICULTY SHIFTING GEARS. ONCE THE GEARS WERE SHIFTED, THE VEHICLE EXPERIENCED SEVERE JERKING. IN ADDITION, THE INSTRUMENT CLUSTER INDEPENDENTLY CEASED TO FUNCTION. THE FAILURE OCCURRED WITHOUT WARNING. THE FAILURE HAD NOT BEEN DIAGNOSED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.

Engine
Filed Jun 11, 201863,900 milesNJ

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT NOTICED STEAM EMERGING FROM THE HOOD AND AN ABNORMAL ODOR OF ANTI-FREEZE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT VERIFIED THAT THE ANTI-FREEZE RESERVE TANK WAS CRACKED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 63,900.

Engine
Filed Jun 6, 2018118,346 milesTN

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE OPERATING THE VEHICLE, THE TEMPERATURE GAUGE INDICATED THAT THE ENGINE WAS OVERHEATED AND THE MESSAGE "HOT TEMPERATURE" WAS DISPLAYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE WATER PUMP LEAKED AND THE COOLANT RESERVOIR WAS CRACKED. AFTER REPAIRING THE VEHICLE, THE ENGINE IMMEDIATELY OVERHEATED AND IT WAS DISCOVERED THAT THE ENGINE CYLINDER HEAD WAS ALSO CRACKED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING), ALTHOUGH THE VEHICLE EXPERIENCED THE SAME FAILURE AS LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 118,346.

Power Train
Filed Jun 5, 2018150,000 milesMO

TRANSMISSION STARTED MAKING A SHUTTERING SOUND IN BETWEEN 4 & 5 GEAR, THIS STARTED ABOUT A MONTH AGO 05/01/18, THE CAR HAS 153,000 MILES.

Power Train
Filed May 29, 201878,690 milesPA

BOUGHT VEHICLE USED AT 73200 MILES. TRANSMISSION WENT BAD AND REPLACED AT 74000 MILES, UNDER DEALER WARRANTY. CODE READY INCORRECT GEAR. CAR SAID TRANSMISSION FAULT SERVICE IMMEDIATELY. AT 78690 MILES VEHICLE STARTED TO SHIFT IRREGULARLY AGAIN AFTER DESCENDING A LARGE HILL (800+ FOOT ELEVATION OVER 2-3 MILES) AND THE TRANSMISSION FAULT ALERT OCCURRED AGAIN. VEHICLE WAS ABLE TO MOVE BUT HAD NO POWER TO ASCEND A SMALL HILL (~50 FOOT). HAD TO BE TOWED TO DEALER.

Tires
Filed May 29, 2018109,288 milesMD

TL* THE CONTACT OWNS A 2014 FORD ESCAPE EQUIPPED WITH GOODYEAR ASSURANCE TIRES, SIZE: P235/55R-17/99T. WHILE DRIVING 40 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE TIRES. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS INDICATED IN NHTSA CAMPAIGN NUMBER: 18T006000 (TIRES), ALTHOUGH THE CONTACT'S TIRES WERE MANUFACTURED BY GOODYEAR RATHER THAN CONTINENTAL AS PER THE RECALL. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE TIRES WERE NOT DIAGNOSED OR REPAIRED. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 109,288. THE DOT NUMBER WAS NOT AVAILABLE.

Power Train
Filed May 28, 201881,000 milesTX

THE TRANSMISSION IN MY 2014 ESCAPE HAS GONE OUT. THERE SHOULDN'T BE TRANSMISSION ISSUES IN A 4 YEAR OLD CAR. WHEN THE CAR WAS IN DRIVE, IT WOULD REV UP TO 4-5 RPMS LIKE IT WAS IN NEUTRAL BEFORE IT WOULD MOVE. IT WOULD INCREASE SPEED VERY SLOWLY. IT WOULD JERK LIKE IT WOULDN'T GO INTO GEAR. THE TRANSMISSION HAS TO BE FULLY REPLACED. I SHOULD NOT HAVE THIS PROBLEM OR EXPENSE IN A 4 YEAR OLD CAR. IT IS AT J.O. FORD DEALERSHIP IN GLADEWATER, TX. GETTING REPAIRED NOW.

Engine
Filed May 10, 2018TX

AFTER THE RECALL WITH THE AIR CONDITION I STILL HAS SOME PROBLEM AND NOW MY CAR IS MAKING A VERY STRANGE NOICE IN FRONT WHEN I DRIVE MORE THE 40 SOMETIMES I'M NOT GETTING COLD HAIR

Power Train
Filed May 10, 201871,256 milesAR

CAR WAS OCCASIONALLY JERKING, MAKING A CLUNKING SOUND WHEN SHIFTING UP/DOWN. THEN THE "TRANSMISSION FAULT." WARNING CAME ON. TOOK IT TO GOLDEN FORD LINCOLN IN CAMDEN ARKANSAS. THEIR DIAGNOSTICS SHOWED "TORQUE CONVERTER INPUT SHAFT RETURN WAS RESTRICTED AND BURNT UP TRANSMISSION." COST US $4962.62 TO REPLACE THE TRANSMISSION, RIDICULOUS! HAVING A TOTAL TRANSMISSION FAILURE WITH ONLY 71250 MILES ON A MODERN CAR IS TERRIBLE.AT LEAST IT DIDN'T FAIL AT SPEED ON THE HIGHWAY.

SteeringCrash
Filed May 9, 201845,715 milesCA

POWER STEERING COMPLETELY WENT OUT WITHOUT ANY WARNING OR INDICATOR LIGHTS.WE WERE DRIVING TO MY DAUGHTERS GRADUATION AND WAS COMING AROUND A TURN AND WHEN IT WENT OUT WE COLLIDED WITH A MAILBOX LUCKILY NO ONE WAS INJURED AS WE HAD OUR 4 MONTH OLD GRANDSON IN THE CAR AFTER WE ALL CALMED DOWN WE RESEARCHED THE PROBLEM AND FOUND THAT ALL THE FORD ESCAPE FROM 2008 THROUGH 2011 HAD THE SAME PROBLEM WITH STEERING AND FORD HAS NOT FIXED THIS BECAUSE 2014 VEHICLES ARE HAVING THE SAME ISSUES AT LEAST OVER 1000 COMPLAINTS ONLINE I HAVE READ SO FAR AND I AM SURE THERE ARE MANY MORE.

Service Brakes
Filed May 7, 201840,000 milesPA

AT AROUND 40K MILES I STARTED TO NOTICE PULSATING WHEN I APPLY THE BRAKES. MORE PULSATING THE HARDER BRAKES ARE APPLIED. AT SLOWER SPEED, NEAR STOPPING I CAN HEAR CLICKING SOUIND AS WELL IN THE BRAKES. AT 45K MILES THE REAR BRAKES AND "WARPED" ROTORS WERE REPLACED BY THE DEALER. THE FRONT BRAKES HAVE SUFFICIENT THICKNESS SO THEY DID NOT REQUIRE REPLACEMENT. BUT THE FRONT BRAKES CONTINUE THE PROBLEM OF PULSATING / VIBRATION UPON APPLYING THE BRAKES. THIS IS NOT NORMAL AND SHOULD NOT BE HAPPENING AFTER ONLY 40K MILES. DEALER SAYS IT IS NOT DANGEROUS AND WARPED ROTORS SHOULD BE REPLACED WHEN BRAKE PADS ARE REPLACED. I SHOULD NOT HAVE TO PUT UP WITH VIBRATION, NOISE AND INCONVENIENCE OF THIS PROBLEM. I DO MORMAL STREET AND HIGHWAY DRIVING.

Engine
Filed May 1, 201862,000 milesMD

THE VEHICLE'S GEAR SHIFT CABLE "BREAKS" LEAVING THE VEHICLE INOPERABLE UNABLE TO GO INTO GEAR, DRIVE OR REVERSE. THE VEHICLE DRIVE OK THEN PARKED. THE VEHICLE WAS PARKED IN A PUBLIC GARAGE WHEN I NOTICED THAT THE VEHICLE WOULD NOT GO INTO GEAR.

Power Train
Filed Apr 27, 201856,000 milesPA

LOW COOLANT CHECK SYSTEM LIGHT ON RANDOMLY, DIAGNOSED AS DEFECTIVE WATER PUMP AT 56,000 MILES. WATER PUMP ON BACK ORDER AND NOT AVAILABLE FOR 2 WEEKS, THEN 3 -5 DAYS SHIPPING AND 2 - 3 DAYS REPAIR. I HAVE SCHEDULED A LONG VACATION AND HAVE ALREADY MISSED A WEEK OF IT. FORD HAS AUTHORIZED A RENTAL CAR UNTIL THE REPAIR, BUT MY VACATION DESTINATION IS 11 HOURS AWAY. I DO NOT UNDERSTAND WHY THERE IS NOT A WATER PUMP AVAILABLE WITHIN A MORE REASONABLE AMOUNT OF TIME. IT WILL BE A TOTAL OF 3 - 4 WEEKS UNTIL THE REPAIR CAN BE MADE UNDER WARRANTY. *TR

Unknown or Other
Filed Apr 26, 201842,000 milesCA

GAS FILLING PROBLEM: WHEN FILLING GAS TANK WITH GAS, THE GAS SHUTS OFF REPEATEDLY. THIS HAPPENS AT "EVERY" GAS STATION I GO TO. IT TAKES 15 MINUTES TO FILL A 12 GALLON TANK. INFURIATING. THIS HAS BEEN AN ONGOING PROBLEM SINCE 2017 THRU 2018 AND GETTING WORSE. STATEMENT BELOW "WHEN DID THIS HAPPEN" IS WRONG BECAUSE IT HAPPENS EACH TIME I GO TO THE GAS STATION. YOU SHOULD REMOVE THE REQUIRED QUESTION BELOW ON THIS FORM.

Fuel/Propulsion System
Filed Apr 25, 201859,337 milesOK

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE FAILURE WAS NOT DUE TO A RECALL. THE MANUFACTURER FURTHER STATED THAT NOTHING COULD BE DONE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 59,337.

EngineFire
Filed Apr 23, 201853,000 milesWV

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE DRIVING 35 MPH, THE CONTACT NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. THE FIRE DEPARTMENT WAS CONTACTED AND A FIRE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS AWAITING INSPECTION. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

Steering
Filed Apr 22, 201829,416 milesFL

WAS TURNING TO PARK MY CAR AT HOTEL, TURNING LEFT, STEERING FROZE, GOT "STEERING ASSIST FAULT NOTICE ON DASH. COULD NOT STEER CAR AT ALL. FROZEN, HAD TO HAVE CAR TOWED BY AAA TO AUTO NATION, FORD DEALER IN BRADENTON, FL. FIRST DAY OF VACATION. HAD TO LEASE A CAR FOR THREE DAYS.

Fuel/Propulsion System
Filed Apr 20, 201890,000 milesCA

MY VEHICLES FUEL INTAKE IS NOT FUNCTIONING PROPERLY. EACH TIME I SERVICE MY VEHICLE WITH GAS AND GO TO START IT UP, IT STALLS AND ACTS AS IF IT DOESN'T NOT WANT TO TURN OVER THEN EVENTUALLY STARTS RIGHT UP. FOR A WHILE THIS ONLY HAPPENED WHEN SERVICING WITH GAS BUT EVENTUALLY LED TO THE, "IMPROPER" CRANKING EACH AND EVERY TIME I WOULD START MY VEHICLE. IT ALSO HAS CAUSED THE VEHICLE TO STALL/SHUT OFF WITHOUT WARNING (OTHER THAN A SCREECHING LOUD ELECTRIC SOUNDING NOISE FROM THE BACK OF THE VEHICLE) WHILE ACTUALLY OPERATING ON THE ROAD. I'VE CONTACTED MY LOCAL DEALER, THEIR RECALL DEPARTMENT AND SUCH AFTER LEARNING ABOUT A "FUEL SYSTEM/GASOLINE: DELIVERY: FUEL PUMP RECALL" CALLED, "01/09/2015" AND ANOTHER BEFORE IN 2014 BUT THEY KEEPING TELLING ME THAT MY VEHICLE ISN'T SUBJECTED TO ANY OF THOSE SPECIFIC RECALLS AND I BELIEVE OTHERWISE. WHEN I FIRST PURCHASED THE PREOWNED VEHICLE THE CHECK ENGINE LIGHT GO ON AND OFF FROM TIME TO TIME BUT I NEVER HAD THE FUNDS TO GO AND ACTUALLY CHECK IT OUT AND BECAUSE I WOULD TURN STAT ON FOR SUCH A SHORT TIME AND REMAIN OFF FOR SUCH A LONG PERIOD OF TIME I DID NOT THINK IT WAS A BIG DEAL, MAYBE A COMPUTER ISSUE. BUT FOR THE PAST SEVERAL MONTHS THE CHECK ENGINE LIGHT HAS BEEN ON WITHOUT TURNING OFF WHAT SO EVER AND EVER SINCE THEN MY CAR HAS BEEN HAVING ALL THE ISSUES THAT I PREVIOUSLY MENTIONED. I HAD IT DIAGNOSED AND THE RESULTS SHOWED THAT WAS THE ISSUE AND THE ONLY ISSUE THE VEHICLE HOLDS. I AM IN HOPES OF WHOMEVER THIS ISSUE MAY CONCERN O

Unknown or Other
Filed Apr 16, 2018100,000 milesNJ

ROOF LEAK WITH NO EXTERNAL DAMAGE CAUSING IT

Unknown or Other
Filed Apr 16, 2018CA

FORD RECALL 17S09 WAS ISSUED OVER A YEAR AGO. 15 MONTHS LATER, FORD HAS GIVEN ME THE RUNAROUND ABOUT FIXING THE PROBLEM. I HAVE BEEN IN CONTACT WITH THEM FOR ABOUT 6 MONTHS, HAVE ACTUALLY GOTTEN APPOINTMENTS AT MY LOCAL DEALERSHIP AND THEY HAVE DISREGARDED MY PROBLEM AND WILL NOT RESPOND TO MY NEEDS. I HAVE ALSO CONTACTED FORD MANFUACTURING. ON RECORDED CALLS THEY HAVE FAILED TO EITHER HELP ME WITH MY PROBLEM OR HAD A SUPERVISOR CONTACTED ME AS REQUESTED. HELP?

Engine
Filed Apr 13, 201873,100 milesWI

WHILE IN MOTION ON THE INTERSTATE DOING 75 MPH MY CAR STARTED MAKING A TICKING SOUND. I WASN'T SURE WHAT IT WAS AT THE TIME BUT I KNEW IT WAS GOOD. WHILE GETTING OFF THE EXIT I NOTICED MY BREAKS WERE GOING OUT. THEY WERE VERY HARD TO PUSH DOWN AND IT BARELY MADE MY CAR STOP. I TOOK IT TO A NEW BY PLACE THAT WAS ABLE TO READ SOME CODES. MY CHECK ENGINE LIGHT HAD COME ON AND THE CODES CAME UP AS CAM SHAFT POSITION SENSOR. I REPLACED THE SENSOR AND IT DID NOT FIX THE PROBLEM. I THEN TOOK MY CAR TO THE FORD DEALERSHIP WHERE I LIVE. AT THIS POINT IT HAD DIED TWICE ON THE INTERSTATE AND STILL MADE A HORRIBLE TICKING SOUND. THE DEALERSHIP TOLD ME THAT MY VACUUM PUMP HAD COME LOOSE AND THE BOLT HAD GOTTEN METAL IN MY ENGINE WHICH DESTROYED MY ENGINE. THERE WERE NO WARNING SIGNS WHEN THIS HAPPENED AND IT HAPPENED VERY FAST. MY CAR STARTED FINE THAT DAY AND DRIVE FINE UP UNTIL THE INCIDENT. THIS IS A BIG SAFETY CONCERN AND I'VE READ SEVERAL OF PEOPLE WHO HAD THIS SAME ISSUE. I AM NOW HAVING TO REPLACE THE ENGINE AND THE TURBO OF MY CAR OUT OF POCKET.

EngineFire
Filed Apr 12, 201850,000 milesNY

I WAS DRIVING MY 2014 FORD ESCAPE FOR ABOUT 10 MIN. ON WHITNEY MILL RRD. IN ONTARIO COUNTY NEW YORK. WHEN I GOT AN ALERT ON MY DASH BOARD. IT SAID ENGINE OVER HEATING PULL OVER ( OR SOMETHING ALONG THOSE LINES) I LOOK DOWN AT THE TEMPETURE GAGE AS I WAS PULLING OVER. THE NEEDLE WAS IN PERFECT POSITION BETWEEN HOT AND COLD. AFTER I STOOPED ( ABOUT 30 SECONDS AT T HE MOST) I GOT OUT, OPEN THE HOOD AND SAW FLAMES COMING UP IN THE BACK OF THE ENGINE BETWEEN THE ENGINE AND FIREWALL. I INSTRUCTED MY WIFE TO GET HERSELF AND THE DOG OUT OF THE VEHICLE. THEN I BEGAN THROWING SNOW ONTO THE AREA WHERE THE FIRE WAS COMING FROM. IN MY OPINION KEEPING THE FIRE CONTAINED. THE FIRE DEPARTMENT EVENTUALLY SHOW UP ( GUESSING 15 MIN.) THEY TOOK OVER FROM THAT POINT. SPRAYED FIRE EXTINGUISHER ON THE ENGINE AND REMOVE PIECES OF THE ENGINE COMPARTMENT TO GET A BETTER LOOK AT THE FIRE AND MAKE SURE IT WAS OUT. THEN A TOW TRUCK CAME AND TOOK IT AWAY.

Seat Belts
Filed Apr 11, 201852,000 milesNY

SEATBELTS DON'T RETRIEVE BACK IN, RUST UNDER STEERING COLUMN

Electrical System
Filed Apr 11, 201833,300 milesFL

I WAS DRIVING ON THE INTERSTATE IN THE LEFT LANE GOING ABOUT 74 MPH WITH MY CRUISE CONTROL ON AND USING MY NAVIGATION WHEN THE SCREEN SUDDENLY WENT BLANK AND THE CAR STARTING SLOWING DOWN AND EVERYTHING SHUT DOWN. THE TRAFFIC WAS VERY HEAVY AND I HAD TO SWERVE OVER 3 LANES OF TRAFFIC TO GET TO THE SHOULDER OF THE ROAD. OTHER CARS AND TRUCKS WERE HONKING THEIR HORNS AND SWERVING AROUND ME. I WAS VERY LUCK NOT TO BEEN INVOLVED IN A SERIOUS ACCIDENT. AFTER I GOT TO THE SHOULDER OF THE ROAD I TRIED SEVERAL TIMES TO RESTART MY VEHICLE AND WAS UNABLE TO. I WAITED ABOUT 5 MINUTES AND TRIED AGAIN TO START IT AND WAS UNABLE TO DO SO. I CALLED AAA AND AND TOW TRUCK CAME ABOUT 20 MINUTES LATER AND WHEN HE GOT IT IT STARTED UP AGAIN. THE CAR HAS A LITTLE OVER 33,000 MILES AND I BOUGHT IT AS A PRE-OWNED CERTIFIED CAR FROM THE BRANDON FORD DEALERSHIP ABOUT 9 MONTHS AGO.

Service Brakes
Filed Apr 10, 201838,000 milesLA

BRAKE VACUUM PUMP LOCKED UP WHILE DRIVING CAUSING LOSS OF BRAKES. I WAS GOING 70 ON INTERSTATE AT THE TIME HAD TO USE BOTH FEET TO GET THE CAR TO SLOW DOWN. LUCKY THERE WAS NO TRAFFIC ON THE EXIT BECAUSE I WAS UNABLE TO STOP RUNNING THE STOP LIGHT.

Electrical System
Filed Apr 4, 201838,510 milesOH

I WAS DRIVING ON A FLAT ROAD, TRAVELING 35 MPH AND MY CHECK ENGINE LIGHT CAME ON AND THE CAR DIED. I HAD IT TOWED TO THE DEALERSHIP AND THEY SAID THE "WIRE REPAIR HARNESS 3526 CPD" HAD CAME LOOSE. I HAD NOT RAN OVER ANYTHING AT ALL AND THE VEHICLE IS IN GREAT SHAPE, ALWAYS MAINTENANCED BY DEALER, 38,569 MILES. I WAS TOLD MY VIN WAS NOT COVERED BY RECALL BUT ONLINE I FOUND RECALLS FOR 2014 FOR ESCAPE FOR THE WIRING HARNESS. I PAID FOR THE REPAIR BUT I BELIEVE THIS SHOULD NOT OCCUR ON A 2014 VEHICLE AND SHOULD HAVE BEEN COVERED BY A RECALL.

Structure › Body
Filed Apr 4, 201838,510 milesOH

OUT OF NOWHERE A WEEK AGO MY BACK DRIVERS SIDE DOOR BECAME VERY DIFFICULT TO OPEN. I HAD THE CAR IN FOR SERVICE ON 3/31 DUE TO THE WIRING HARNESS COMING LOOSE AND HAD THEM CHECK THE DOOR. I WAS TOLD THE CLIPS THAT HOLD ON THE DOOR PANEL WERE BROKEN/MISSING AND THE DOOR WAS SLIPPING OFF. I AM VERY CONCERNED ABOUT THIS BEING A NEWER VEHICLE WITH NO BODY DAMAGE AND I SUBMITTED A NHTSA ISSUE 11083236 EARLIER TODAY FOR THE WIRING HARNESS. I CALLED FORD CUSTOMER RELATIONSHIP RECALL DEPT AND SPOKE TO MEL AND WAS TOLD THAT THERE IS NO TIMEFRAME FOR THEM TO REVIEW CONCERNS, NO WAY FOR ME TO ESCALATE THE ISSUE, NO WAY FOR ME TO HAVE IT REVIEWED BY THE DEPARTMENT THAT DECIDES WHEN THERE SHOULD BE A RECALL (AND THAT THE NAME OF THAT DEPT WAS PROPRIETARY) MY CASE#14515980 WAS GIVEN TO ME BUT THEY SAID THAT I CANNOT CHECK ON OR VALIDATE THAT THIS IS EVEN REVIREWED WITH THEM. I AM VERY CONCERNED THAT 1. MY WIRING HARNESS CAME LOOSE AND MY CAR WENT DEAD ON THE ROAD (LUCKILY I WASN'T ON A HIGHWAY) AND 2. MY DOOR COULD JUST FALL OFF WITHOUT A CAUSE. I PAID FOR THE REPAIRS BUT HAVE FOUND RECALLS ON OTHER FORD ESCAPES FOR BOTH OF THESE ISSUES, IT JUST DOESN'T INCLUDE MY VIN NUMBER AND I WOULD LIKE IT INVESTIGATED TO SEE IF MY VIN SHOULD BE INCLUDED.

Fuel/Propulsion System
Filed Apr 2, 2018143,000 milesGA

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE THE VEHICLE WAS IDLING, IT EMITTED AN ABNORMAL FUEL ODOR WITHOUT WARNING. COURTESY FORD (1636 DOGWOOD DR SE, CONYERS, GA) WAS CONTACTED AND STATED THAT THEY NEEDED FORD USA'S APPROVAL BEFORE ANY WORK COULD BE COMPLETED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO SPEAK WITH THE SERVICE MANAGER AT THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 143,000.

Structure › BodyFire
Filed Mar 28, 201874,000 milesGA

I WAS DRIVING UP THE INTERSTATE AFTER WORK AND WHILE I WAS DRIVING I BEGAN TO NOTICE SMOKE. I LOOKED AROUND AND REALIZED IT WAS MY CAR. I PULLED OVER TO THE SIDE AND MY CAR STARTED FLASHING EVERYTHING ON THE DASH PANEL WAS RED AND FLASHING ENGINE FAILURE. I CUT THE CAR OFF AND THEN WENT TO TRY AND POP THE HOOD, I COULDN'T GET IT OPENED AND I LOOKED DOWN AND BEGAN TO SEE FLAMES. I CALLED 911 AND MY CAR ENGULFED IN FLAMES. I HAD A RECALL ON MY CAR FOR A PROBLEM WITH THE ENGINE CYLINDER HEAD SAYING THAT IT COULD CAUSE AN ENGINE FIRE IF OILS WERE TO GET OUT AND HIT A HOT SURFACE. I GOT MY RECALL FIXED AND THEN MY CAR CAUGHT ON FIRE A FEW WEEKS LATER.

EngineFire
Filed Mar 26, 201880,000 milesNY

TL* THE CONTACT OWNED A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE AT A STOP, THE "HIGH TEMPERATURE TURN OFF ENGINE" LIGHT ILLUMINATED. THE CONTACT IMMEDIATELY TURNED THE ENGINE OFF AND EXIT THE VEHICLE. THE CONTACT SAW FLAMES SHOOTING OUT FROM UNDERNEATH THE HOOD. THE CONTACT CALLED 911 AND BEFORE THE POLICE AND THE FIRE TRUCK ARRIVED AT THE SCENE, THE VEHICLE BLEW UP. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE AND FIRE REPORT WERE FILED. THERE WAS NO INJURY, THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH A CASE NUMBER. THE VEHICLE WAS DESTROYED AND TOWED TO THE INSURANCE COMPANY'S TOW YARD. ADDITIONALLY, THE CONTACT STATED THAT HE DID NOT RECEIVE THE NOTIFICATION OF THE NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING).THE FAILURE MILEAGE WAS ABOUT 80,000.

Fuel/Propulsion System
Filed Mar 26, 201883,000 milesMD

FUEL PUMP HAS GONE OUT IN VEHICLE. AFTER SITTING IDLE FOR TWO DAYS, IT WOULD NOT START TO LEAVE HOUSE. HAD TO TOW TO DEALERSHIP, WHERE THEY INFORMED ME IT'S BEYOND THE 60,000 MILE WARRANTY SO I HAVE TO FOOT THE BILL FOR IT (EVEN THOUGH THE CAR ITSELF IS NOT EVEN FOUR YEARS OLD). CAR HAS 83,000 MILES ON IT.

Steering
Filed Mar 21, 201829,000 milesFL

THE POWER STEERING INTERMITTENTLY WORKS. IT WENT OUT FOR A WEEK, WAS FINE FOR A MONTH AND A HALF AND NOW ISN'T WORKING AGAIN. FORD HAS STATED IT REQUIRES AN ENTIRE NEW POWER STEERING RACK FOR $2100.

Engine
Filed Mar 19, 201896,000 milesPA

THE CAR CONSUMES COOLANT AT A RATE OF ABOUT 3-4 QUARTS IN THE 5 MONTHS I'VE OWNED IT. I NOTICED IT WHILE CHANGING THE OIL. I AM AWARE THAT OTHER VINS FROM MY CAR'S MODEL YEAR AND ENGINE STYLE ARE ELIGIBLE FOR A RECALL CONCERNING THIS ISSUE, WHICH CAN CAUSE THE ENGINE TO CATCH FIRE. (RECALL CODE 17V209) I AM UNCLEAR AS TO WHY MY VIN IS NOT ON THE RECALL LIST, WHEN IT WAS MADE IN THE SAME FACTORY, WITHIN THE IDENTIFIED TIMEFRAME, WITH THE SAME ENGINE, AND EXHIBITING THE SAME DANGEROUS PROBLEM.

Steering
Filed Mar 16, 201851,000 milesMA

2014 FORD ESCAPE TITANIUM - WHILE DRIVING THE CAR IN DRY WEATHER ON A CLEAR STREET, WITH NO EXTERNAL CAUSES (BUMPS, ACCIDENTS, QUICK MOVEMENTS), THE CAR POPPED UP A MESSAGE THAT SAID "STEERING ASSIST FAULT" AND THE STEERING WHEEL LOCKED UP. IT WAS VIRTUALLY IMPOSSIBLE TO STEER. THE VEHICLE WAS SLOWED DOWN AND STOPPED AND THE ENGINE WAS TURNED OFF. UPON RESTARTING THE VEHICLE, THE STEERING ASSIST FAULT MESSAGE WAS NO LONGER VISIBLE AND STEERING WAS NORMAL AGAIN. THIS IS A VERY SCARY OCCURRENCE. HAD THE FAULT OCCURRED IN A SITUATION WHERE STEERING WAS NECESSARY IT WOULD HAVE ALMOST CERTAINLY CAUSED AN ACCIDENT. IN RESEARCHING ONLINE, I SEE THIS WAS A RECALL ISSUE WITH PREVIOUS FORD ESCAPE VEHICLES AS WELL AS OTHER FORD VEHICLES SUCH AS THE FORD EXPLORER.

Power Train
Filed Mar 15, 201887,000 milesPA

STOPPED WHILE DRIVING AT 25 MPH ON HIGHWAY AT A BLIND SPOT. MOTOR JUST REVVED IN DRIVE. AFTER PLAYING WITH IT FOR 10 MINS WAS ABLE TO CRAWL OFF THE ROAD.. AFTER BEING TOWED TO DEALER IT HAS BEEN SAID THAT THE TRANSMISSION IS BAD. UNDER NORMAL DRIVING NOT TOWING OR HAULING IT SHOULD NOT DO THIS AT 87K .. FIRST MAINTENANCE CALLS AT 150K

Engine
Filed Mar 15, 201875,000 milesPA

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE HEATER FAILED TO OPERATE. THE CONTACT NOTICED THAT THE COOLANT SYSTEM WAS VERY LOW AND, AFTER BEING REFILLED, THE COOLANT WAS BACK LOW. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE DIAGNOSIS WAS UNDETERMINED. THE CONTACT CALLED JOHN KENNEDY FORD-POTTSTOWN AT 1-888-696-4917 AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT MANUFACTURED AT THE RIGHT TIME TO BE INCLUDED IN A RECALL. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

Engine
Filed Mar 14, 201840,000 milesMA

TAKATA RECALL, CONCERN REGARDING 2014 FORD ESCAPE WITH CONTINUAL "LOW ENGINE COOLANT" LIGHT RETURNING.

Power Train
Filed Mar 12, 201840,000 milesMI

WE TOOK VEHICLE IN FOR RECALL REPAIRS AT FORD DEALER. WHEN WE DROVE IT HOME ON CITY STREET AT 35 MPH THE REAR OF THE CAR STARTED SHAKING AND TRANSMISSION FAULT LIGHT CAME ON. THE DEALER SAID IT WAS A BAD REAR DRIVE SHAFT BEARING. IT NEEDS TO BE REPAIRED AS IT IS A SAFETY ISSUE AND COULD CAUSE AN ACCIDENT WHEN DRIVING. THE COST OF REPAIR WAS $500. AFTER THE REPAIR WE DROVE IT HOME ON CITY STREET AT 40 MPH THE TRANSMISSION FAULT LIGHT CAME BACK ON. FORD DEALER SAID IT COULD BE A SHIFT SOLENOID REPAIR FOR $500 IF THAT DOES NOT WORK IT WOULD BE A TORQUE CONVERTER REPAIR AT A COST OF $3500. IT NEEDS TO BE DONE AS IT IS A SAFETY ISSUE AND COULD CAUSE AN ACCIDENT WHEN DRIVING. THE CAR HAS 40000 MILES AND IS IN EXCELLENT CONDITION.

Engine
Filed Mar 12, 201834,000 milesFL

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE DRIVING, THE CHECK COOLANT INDICATOR ILLUMINATED. THE VEHICLE WAS REMEDIED PER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO POMPANO FORD LINCOLN (2741 N FEDERAL HWY, POMPANO BEACH, FL 33064) WHERE IT WAS DIAGNOSED THAT WATER DAMAGED THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT REPAIRS AND A LOANER VEHICLE WOULD BE FREE OF CHARGE. THE FAILURE MILEAGE WAS 34,000.

Engine
Filed Mar 9, 2018MI

IT'S BEEN A YEAR ON THIS RECALL. WHAT'S THE HOLD UP? IS THERE A TRADE-IN PROGRAM TO GET A CAR WITHOUT A RECALL? MAR 27,2017 MANUFACTURER RECALL NUMBER17S09 NHTSA RECALL NUMBER17S09 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE

Electrical System
Filed Mar 9, 201850,000 milesTX

IT ONLY HAPPENS WHEN YOU DRIVE THE CAR FOR A WHILE (45+ MINUTES), TURN IT OFF, AND THEN START IT UP 15-45 MINUTES LATER. IT WILL START BUT THEN WITHIN THE FIRST 100 YARDS IT WILL GO SLUGGISH AND STALL. WHEN I TRY TO GIVE IT GAS THAT DOESN'T HELP. I HAVE TO TURN THE CAR OFF, PUT IT IN PARK AND START IT BACK UP. A FEW TIMES IT'S STALLED 3 TIMES IN A ROW. ONCE IT GETS GOING GOOD IT'S FINE. IT'S ALWAYS FINE IF IT'S BEEN OFF FOR A WHILE (FIRST THING IN THE MORNING OR STARTING AFTER WORK). EVENTUALLY THE SERVICE ENGINE LIGHT CAME ON, I TOOK IT TO A SHOP, A GUY DIAGNOSED IT, CHANGED OUT A SENSOR AND THE FUEL PUMP. IT DIDN'T HELP.

Unknown or Other
Filed Mar 7, 201848,000 milesGA

WHEN IT RAINS HARD I HAVE A LEAK BEHIND THE PASSENGER SEAT THAT COMES FROM THE LIGHT FIXTURE - I HAVE SEEN SO MANY COMPLAINTS ABOUT THIS FROM 2012 ESCAPES THRU 2017 ESCAPES - THEIR SEEMS TO BE NO FIX - MY BIGGEST CONCERN IS THE HEADLINER (WHICH EVERYONE SAYS NOT TO TOUCH) AND THE SMELL FORD SUGGESTED I CONTACT YOU - I WOULD ASSUME THIS HAPPENS WHEN THE CAR IS STATIONARY AND IT DOES NOT HAPPEN WHEN CAR IS RUN THROUGH CAR WASH. *DT THE CONSUMER STATED THE VEHICLE WAS REPAIRED AT THE OWNER'S EXPENSE AND NOW HAS STARTED TO LEAK AGAIN. *TR

Engine
Filed Mar 6, 201892,000 milesAS

MY VEHICLE WAS OVERHEATED FOR ABOUT 3 TIMES AND I HAVE REPORTED IT TO THE FORD DEALERSHIP HERE IN AMERICAN SAMOA. I ALSO RECEIVED A RECALL NOTICE ABOUT THIS VEHICLE (SAFETY RECALL NOTICE 17S09). UP TO NOW, THE FORD DEALERSHIP HAVE NOT FIX THIS RECALL ISSUE AND I AND MY FAMILY ARE ALWAYS AT HIGHER DANGEROUS RISK DUE TO THIS UNRESOLVED RECALL. I HAVE PAID HUNDREDS OF DOLLARS TO THE DEALERSHIP FOR FIXING THE PROBLEM VIA OTHER REPLACEMENT PARTS AND STILL NOTHING DIRECTLY TO THE RECALL PART. THE RECALL PART IS THE ENGINE COOLANT.

Engine
Filed Mar 5, 201834,000 milesAZ

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE OVERHEATED AND THE CHECK ENGINE AND RADIATOR WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JIM CLICK FORD LINCOLN EAST TUCSON (6244 E 22ND ST, TUCSON AZ, 85711) WAS CONTACTED AND PERFORMED THE RECALL REPAIR. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE DEALER COULD NOT REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 34,000. *TT

Power Train
Filed Mar 3, 201864,267 milesFL

CAR SUDDENLY DEVELOPED A HIGH-PITCHED HUM. AFTER COMING TO A STOP, CAR ENGINE REVVED AS IF IN NEUTRAL. MANAGED TO MOVE CAR OFF ROAD AND HAD VEHICLE TOWED TO FORD DEALERSHIP. REPAIR ORDER SAYS 'CONVERTER CAME APART INTERNALLY.' VEHICLE HAD 64,270 MILES.

Fuel/Propulsion System
Filed Feb 27, 201899,000 milesAL

I WAS LEAVING THE GROCERY STORE. I BACKED OUT OF THE PARKING SPACE AND WITHIN SECONDS THE CAR STARTED CHUGGING LIKE IT WANTED TO QUIT. I PRESSED THE GAS PEDAL BUT THE RPMS WOULD NOT BUDGE. I PULLED OVER TO THE SIDE, SHUT THE CAR OFF, AND RESTARTED. IT TOOK A FEW SECONDS BEFORE IT WOULD START. I PULLED INTO THE LANE AND IT DID THE SAME THING. IT DID THIS 6 MORE TIMES BEFORE I COULD ACTUALLY GET IT TO GO WITHOUT STALLING. I NOTICED THE VEHICLES PRODUCED A FEW MONTHS BEFORE MINE HAD A RECALL FOR THE FUEL PUMP. THIS SHOULD BE EXTENDED TO COVER OTHER VEHICLES.

Engine
Filed Feb 26, 201856,800 milesMI

I HAVE HAD 2 PRIOR REPAIRS MADE DUE TO RECALLS. THE DOORS AND AN ENGINE PART. THE DEALERSHIP JUST REPAIRED A SENSOR ON MY CAR LAST WEEK. NOW MY CAR IS STALLING WHEN I FIRST START IT (STATIONARY) OR FEELS LIKE IT'S GOING TO STALL WHILE DRIVING AT A RATE OF 45 MPH. IT ONLY HAS 56K ON IT. I HAVE NOTICED ONGOING ISSUES WITH THE DOORS, BUT WILL ADVISE THE DEALERSHIP SINCE THEY FIXED THEM AS PART OF THE FIRST RECALL.

Fuel/Propulsion System
Filed Feb 24, 201884,000 milesCA

I WAS DRIVING AND MY CAR STALLED ONE ME I PRESSED THE GAS AND NOTHING HAPPENED. THE RPMS DIDN'T MOVE, THE CAR WOULDN'T REVV, THE STEERING WHEEL LOCKED UP ON ME AND I COULDN'T MOVE THE CAR OUT OF THE ROAD.

Power Train
Filed Feb 23, 201874,400 milesPA

PURCHASED VEHICLE ON 2/17/2018 WITH 73,600 MILES ON THE VEHICLE ON 2/20/2018 DROVE VEHICLE FOR APPROXIMATELY 6 HOURS (PITTSBURGH TO CLEVELAND AND BACK) NEAR THE END OF THE RETURN TRIP, THE TRANSMISSION STARTED TO RANDOMLY DOWNSHIFT AND UP SHIFT ON RELATIVELY LEVEL GROUND WHILE CRUISE CONTROL WAS ON AT ABOUT 67 MPH. WITHIN A MINUTE OF THIS BEHAVIOR, THE INFORMATION DISPLAY INDICATED A TRANSMISSION FAULT: SERVICE IMMEDIATELY. I PULLED OVER AND TURNED THE CAR OFF AND ON AGAIN. THE FAULT CLEARED. CALLED DEALER AND STATED MY ISSUE. TOOK CAR TO DEALER (SMAIL HONDA GREENSBURG, PA) ON 2/21. ON THE TRIP TO THE DEALER, THE FAULT HAPPENED TWO MORE TIMES. ONE OF THOSE TIMES I HEARD A LOUD CLUNKING NOISE.WHILE I WAS APPLYING THE BRAKES. DEALER FOUND A WRONG GEAR RATIO FAULT ON THE TRANSMISSION AND IS REPLACING THE UNIT WITH ONE THAT HAS 46000 MILE ON IT. ALL OCCURRENCES OF THE FAULT WERE ON THE HIGHWAY ABOVE 50MPH VEHICLE HAD 74400 MILES WHEN DEALER TOOK POSSESSION TO REPAIR

Power Train
Filed Feb 18, 201886,277 milesPA

THE TRANSMISSION BLEW ON THIS CAR AFTER 3 1/2 YEARS OF OWNERSHIP, 87,000 MILES. THE TRANSMISSION BEGAN SLIPPING (I.E., LOSS OF POWER UPON SHIFTING TO ACCELERATE) AFTER ABOUT 1 YEAR OF OWNERSHIP. I ASKED OUR LOCAL DEALER WHERE I PURCHASED THE CAR TO CHECK AND THEY COULD NOT REPLICATE. THE SLIPPAGE KEPT HAPPENING PERIODICALLY, BUT NOT OFTEN ENOUGH THAT I COULD FIGURE OUT WHAT WAS GOING ON. IT WAS AFTER THE TRANSMISSION BLEW AND I RESEARCHED "BLOWN TRANSMISSION" ONLINE THAT I REALIZED WHAT HAD BEEN GOING ON FOR YEARS IN A NEW CAR. WHEN IT DID BLOW, I WAS DRIVING, RUNNING ERRANDS AROUND TOWN, AND WAS COMING TO A STOP AT A LIGHT. AS I TRIED TO PUT IT BACK INTO GEAR AND DRIVE WHEN THE LIGHT TURNED GREEN IT WOULD NOT ENGAGE INTO A GEAR TO MOVE THE CAR. LEFT ME STRANDED. EVERYTHING ELSE WAS RUNNING, INCLUDING THE SYNC OPERATED "ENGINE ASSESSMENT SYSTEM" WHICH RAN AN ASSESSMENT AND SAID EVERYTHING IN THE CARE WAS OPERATING FINE, INCLUDING THE TRANSMISSION! I HAD TO PAY FOR A RENTAL CAR, TOWING FOR THE VEHICLE, AND IT WOULD COST ME $6700 TO REPLACE THE TRANSMISSION. IT WAS SO DAMAGED THE SERVICE GUY SAID IT COULD NOT EVEN BE REPAIRED. WE ULTIMATELY DONATED THE CAR BUT GOT NOTHING FOR A CAR THAT WAS 3 1/2 YEARS OLD IN GREAT CONDITION. VERY DISAPPOINTING. AND THE DEALER NEVER OFFERED ME ANYTHING...TO PAY FOR RENTAL CAR OR THE DIAGNOSTIC TO TELL ME THEY HAD TO REPLACE THE TRANSMISSION, OR EVEN FOR PARTS FOR THE CAR. I'LL NEVER BUY A FORD CAR AGAIN.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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