2012 Ford Escape complaints

LEAVING THE PARKING SPACE, THE WRENCH LIGHT CAME ON, THE CAR BEGAN TO LOOSE POWER, PUTTER AND WOULD NOT TAKE GAS. WHEN THE ENGINE IS SHUT OFF, THE WRENCH LIGHT GOES OUT AND THE CAR RUNS FINE UNTIL THE NEXT TIME WHICH WAS THE DAY AFTER I PICKED IT UP FROM THE DEALER SERVICE DEPARTMENT ON 7/30/2013. ON 7/31/2013, THE SAME PROBLEM BEGAN ALL OVER AGAIN AND I HAD TO RETURN THE SUV TO THE DEALER AGAIN FOR REPAIR. EACH TIME IT'S HAPPENED, I WAS FEARFUL FOR MY LIFE. *TR

I PULLED OUT OF A POST OFFICE PARKING LOT ONTO A TWO LANE ROAD AND BEGAN TO ACCELERATE. MY VEHICLE STARTED SLOWING ON ITS OWN EVEN THOUGH I WAS PUSHING THE ACCELERATOR. IT WAS CREEPING ALONG, BARELY MOVING, AND WAS UNRESPONSIVE TO ME PUSHING THE ACCELERATOR. THE VEHICLE SPUTTERED A LOT BUT NEVER COMPLETELY STALLED. POWER STEERING, INTERIOR LIGHTING, ETC., WAS ALL WORKING FINE. THERE WAS A WARNING LIGHT ON SHAPED LIKE A WRENCH. I PUT MY HAZARD LIGHTS ON AND CONTINUED COASTING IN THIS MANNER TO THE NEXT AVAILABLE SPOT I COULD PULL OVER. AFTER PULLING OVER, I TURNED OFF THE CAR. I TURNED THE CAR BACK ON, AND THEN IT SEEMED TO BE IDLING AND RUNNING FINE. THE WARNING LIGHT SHAPED LIKE A WRENCH IS A "THROTTLE/POWERTRAIN" ISSUE INDICATOR. AFTER CHECKING ONLINE, I FOUND SEVERAL ARTICLES INDICATING THIS IS A COMMON PROBLEM WITH FORD ESCAPES. THE NORTH CAROLINE CONSUMERS COUNCIL RECOMMENDED OWNERS WHO EXPERIENCE THIS ISSUE FILE A COMPLAINT. I FELT LUCKY THAT I DID NOT PULL OUT INTO A BUSY ROAD AND LOSE THROTTLE POWER LIKE THAT AND BE AT RISK OF GETTING T-BONED BY ANOTHER CAR. I AGREE THAT THIS PROBLEM IS A SERIOUS SAFETY ISSUE. *TR

THERE ARE THREE ISSUES WITH THE CAR THAT MAKE IT DANGEROUS TO DRIVE. WHEN IT'S SUNNY, THE PLASTIC COVERING THE INSTRUMENT PANEL (ON THE BOTTOM LEFT AND RIGHT) REFLECTS SUNLIGHT BACK INTO THE DRIVERS EYES. THE MOLDING SURROUNDING THE GEAR SHIFTER IS METALLIC LOOKING AND ALSO REFLECTS LIGHT BACK INTO THE DRIVERS EYES. THE TOP OF THE WINDSHIELD IS NOT TINTED AND MAKES THE REFLECTION WORSE. ALSO THE VISOR CAN'T BE USED BECAUSE IT HITS THE REAR VIEW MIRROR WHEN MOVED. *TR

NOTE, THIS HAS OCCURRED AT VARYING TIMES/DATES SINCE PURCHASE OF THE VEHICLE IN 2012, HAS NOT JUST OCCURRED AT THE DATE LISTED. WHEN ACCELERATING, THE VEHICLE WILL HAVE A PROLONGED HESITATION AND EVEN A LOSS IN SPEED WHEN SWITCHING VIA THE AUTOMATIC TRANSMISSION FROM 2ND TO 3RD GEAR. THIS OCCURS EVERY TIME THE VEHICLE IS DRIVEN, NOT RANDOMLY. ALSO, WHEN GETTING UP TO HIGHWAY SPEED, THERE IS A HESITATION IF YOU TOUCH THE GAS TO ACCELERATE UP TO THE HIGHWAY SPEED; IT WILL HESITATE A FEW SECONDS BEFORE KICKING INTO ACCELERATION MODE. *TR

AT APPROXIMATELY 5:30 AM WHILE MAKING A RIGHT HAND TURN UP AN INCLINE THE VEHICLE STALLED - THE OIL AND BATTERY LIGHTS CAME ON - I PUT IT IN PARK AND TURNED THE IGNITION OFF AND THEN BACK ON AND RESTARTED - I LATER TOOK IT TO THE DEALERSHIP - THEY SAID THEY CONTACTED THE FORD TECHNICAL HOTLINE AND ARE AWAITING A RESPONSE - THIS IS THE 3RD STALLING INCIDENT THE SECOND AT THE SAME LOCATION AND THE 1ST AFTER THEY REPLACED THE THROTTLE BODY - THE VEHICLE HAS AROUND 11,000 MILES. *TR

ON THE FIRST OCCASION, I WAS PULLING AWAY FROM A STOP SIGN AND INTO TRAFFIC. MY TRUCK STALLED IN THE MIDDLE OF THE INTERSECTION. I MANAGED TO SHUT IT OFF, RESTARTED AND IT WAS FI.E. I CALLED THE DEALER SHIP AND THEY TOLD ME A BUG PROBABLY GOT IN MY AIR FILTER. ABOUT 3 WEEKS LATER IT HAPPENED IN THE MIDDLE OF THE HIGHWAY IN TRAFFIC DOING 75. I ALMOST GOT SMASHED IN THE REAREND. MANAGED TO RESTART. TOOK IT TO THE DEALER SHIP AND THEY SAID THERE WAS NOTHING WRONG. I PICKED IT UP AND DROVE IT HOME, ALMOST CAUSE A 4 CAR PILEUP ON THE INTERSTATE. MY GUARDIAN ANGEL IS WORN OUT! FINALLY GOT A CODE TO POP UP AND THE DEALERSHIP TOLD ME IT WAS THE THROTTLE BODY. NO RECALL ON THIS PART EVEN THO IT SEEMS TO BE A MAJOR ISSUE. *TR

WITHIN THE LAST WEEK, I HAVE EXPERIENCED REPEATED INCIDENTS OF STALLING WHEN IN TRAFFIC AND TRYING TO ACCELERATE FROM A STOP. THERE WERE NO WARNING SIGNS PRIOR TO THE INITIAL FAILURE OR PRIOR TO SUBSEQUENT FAILURES. I AM AFRAID THAT IF THIS CONTINUES IT COULD END UP IN A WRECK WITH SOMEONE GETTING INJURED. *TR

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 20 MPH, THE PASSENGER'S SIDE ENGINE MOUNT BOLT SHEARED OFF AND CAUSED THE TO ENGINE TO BECOME DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS CONFIRMED THAT THE MOUNT BOLT HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 21,600.

VEHICLE FELL ON ITS FACE WHILE CRUISE WAS SET AT SEVENTY, SEVERAL MECHANICS ARE DUMBFOUNDED! !! *TR

THE CAR DID NOT SHIFT GEARS SMOOTHLY UPON ACCELERATION. THE ISSUE INCREASED TO THE POINT WHERE IT BECAME DANGEROUS TO OPERATE BECAUSE OF THE DELAYED RESPONSE. I WOULD ATTEMPT TO ACCELERATE AND THE CAR WOULD SUDDENLY SURGE FORWARD AS I WAS BRAKING FOR A STOP SIGN SEVERAL SECONDS LATER. I TOOK THE CAR IN FOR SERVICE MULTIPLE TIMES WITH DIFFERENT RESULTS EACH TIME. I THOUGHT THE ISSUE WAS RELATED TO THE TRANSMISSION, BUT NO ISSUE WAS FOUND THE FIRST TIME AND THE ISSUE WAS DETERMINED TO BE RELATED TO A PROBLEM WITH THE ONBOARD COMPUTER COMMUNICATIONS THE SECOND TIME. I EXPERIENCED THE SAME ISSUE ON THE WAY HOME FROM THE 2ND SERVICE VISIT AND TOOK THE CAR BACK A FEW DAYS LATER. (I DROVE MY MINI CAR IN THE INTERIM BECAUSE I DID NOT FEEL SAFE IN THE ESCAPE.) THIS TIME THEY DETERMINED THAT THE TRANSMISSION HAD TO BE REPLACED. THE RESPONSE IS MUCH BETTER THAN BEFORE, BUT NOT COMPLETELY SATISFACTORY. *TR

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT THE AIR CONDITIONER WAS BLOWING WARM AIR. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE CONDENSER EXHIBITED A HOLE AND WAS LEAKING COOLING FLUID. THE CONDENSER WAS UNPROTECTED AND EXPOSED, ALLOWING ROAD DEBRIS TO ENTER AND PUNCTURE THE CONDENSER. THE VEHICLE WAS REPAIRED. THE FAILURE WAS REPORTED TO THE MANUFACTURER AND THEY OFFERED TO COVER 50 PERCENT OF THE REPAIR COSTS. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 13,000.

THIS MORNING I SAW THE CNN NEWS TICKER STATING YOU ARE INVESTIGATING THE FORD F150'S FOR ECO-BOOST ACCELERATION ENGINE STALLS. I HAVE A 2012 FORD ESCAPE AND THIS VERY SAME THING HAS OCCURRED TO ME 3 TIMES. I CAN'T REMEMBER THE DATES, BUT IT HAS BEEN WITHIN THE LAST YEAR, BECAUSE I BOUGHT THIS VEHICLE JULY 2012. I TOOK THE CAR TO LOCAL DEALERSHIP, EXPLAINED MY CONCERN & WAS TOLD "IT WAS A DEFECTIVE COMPUTER SOFTWARE PROBLEM, SOFTWARE REPLACED." I HAVEN'T HAD ANYMORE MORE EPISODES OF "STALLING WITH ACCELERATION" BUT IT'S VERY EVIDENT SOMETHING IS NOT RIGHT DURING ACCELERATION. THE VEHICLE SEEMS TO DECELERATE OR SOMETIMES "JERK" WITH ACCELERATION. I'M CONCERNED NOW THAT YOU ARE ONLY INVESTIGATING THE F-150'S & SHOULD BROADEN THE SCOPE OF YOUR INVESTIGATION TO INCLUDE THE ESCAPES OR ANY VEHICLE WITH ECO-BOOST. *TR

TRANSMISSION ISSUE- I HAVE A 2012 FORD ESPAPE 6 CYLINDER. WHILE DRIVING THE VEHICLE AT LOW SPEED (20MPH) THE VEHICLE SOUNDS LIKE IT IS NOT IN THE RIGHT GEAR, IT MAKES A NOISE AS IF IT WANTS TO CHANGE GEARS BUT CAN'T. WHEN YOU COME TO A STOP AT A STOP SIGN OR RED LIGHT AND THEN TRY TO PROCEED THE VEHICLE WILL NOT GO WHEN YOU PUSH THE ACCELERATOR, THEN IT LUNGES FORWARD INTO GEAR. I HAVE HAD IT AT THE DEALERSHIP 3 TIMES. THE DEARLERSHIP SAID THEY FIXED THE PROBLEM,BUT THE PROBLEM IS STILL THERE. I HAD 8402 MILES ON IT AND NOW HAVE APPROXIMATELY 9400 AND I AM STILL RETURNING IT TO THE DEALERSHIP. I HAVE ALSO CONTACTED FORD MOTOR COMPANY AND THEY SAID IT CAN POSSIBLY BE THE ADAPT SHIFT STRATEGY, WHICH IS WHEN THE VEHICLE HAS TO LEARN THE DRIVER. I HAVE NEVER HEARD OF ANYTHING LIKE THIS. WHEN THE DEALERSHIP HAS THE VEHICLE THEY STATE THE VEHICLE DOESN'T DO IT. WHEN I PICK THE VEHICLE UP FROM THE DEALERSHIP, I HAVE THE PROBLEM AGAIN AFTER ONLY DRIVING IT ABOUT 26-30 MILES. I KNOW IT IS THE TRANSMISSION AND I FEEL FORD IS NEGLECTING THEIR RESPONSIBILITY TO RESOLVE THIS ISSUE. THIS VEHICLE SHOULD BE PERFORMING BETTER THAN THE 2005 FORD ESCAPE (4 CYLINDER) I PREVIOUSLY OWNED, AND WAS SATISFIED WITH. THIS 6 CYLINDER HAS NO POWER TO GO. WHEN THE VEHICLE IS IN IDLE MODE IT SOUNDS LIKE A DIESEL VEHICLE THAN A REGULAR GASOLINE VEHICLE. *TR

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE ENGINE STALLED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT NO CAUSE FOR THE FAILURE WAS FOUND. SIX MONTHS LATER THE FAILURE RECURRED AND AGAIN, THE DEALER WAS UNABLE TO DETERMINE THE CAUSE FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 11,500.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT THE REAR WINDSHIELD WIPER ONLY HAD TWO SPEEDS SETTINGS AND WOULD NOT COMPLETELY CLEAR THE WINDOW WHEN DRIVING IN RAINY WEATHER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE VEHICLE WAS PERFORMING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. *TR

ON SEVERAL OCCASIONS THE TRANSMISSION LAGS, OR SHIFTS HARD, SLIPS, HESITATE WHEN PUT IN REVERSE, HAVE HAD THE VEHICLE BACK TO DEALER TWICE, FIRST TIME WAS TOLD THE COMPUTERS WERE NOT COMMUNICATING THE WAY THEY SHOULD, THE SECOND WHICH WAS TODAY, WAS TOLD IT WAS A QUART LOW? VEHICLE NOW HAS 32000 ON IT DOES NOT LEAK FLUID, AND WAS LOW ON FLUID WHEN BOUGHT NEW FROM DEALER WHY IS THIS HAPPENING? DEALER SAYS IT IS BECAUSE OF LOW FLUID, BUT I AM NOT BUYING THAT. AND PROBABLY WILL NOT BUY ANOTHER. *TR

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT THE SHOCKS ON THE REAR OF THE VEHICLE MADE NOISES WHENEVER A POTHOLE WAS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SHOCKS WERE REPLACED. THE DEALER STATED THAT THEY WERE GOING SEND THE SHOCKS TO FORD'S ENGINEERS TO BE INSPECTED SINCE THIS WAS A KNOWN PROBLEM. THE VEHICLE HAD NOT BEEN INSPECTED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE AND CURRENT MILEAGE WAS 1,000. *TR

VEHICLE IS REPEATEDLY SURGING WITHOUT WARNING OR STALLING WITHOUT WARNING. OFTEN DURING TURNS IN HEAVY TRAFFIC. DEALER IS UNABLE TO REPLICATE BUT SUSPECTS THROTTLE BODY MALFUNCTION. *TR

AS WE WERE DRIVING THE CAR STALLED AND STOPPED WORKING. THIS HAS NOW HAPPENED 4 TIMES. WE HAVE ALSO HAD THE THROTTLE SURGE. I HAVE TAKEN THE VEHICLE TO FORD ONLY TO BE TOLD THEY CANNOT DUPLICATE THE PROBLEM THEREFORE THEY CANNOT FIX IT. *TR

WHEN MY ESCAPE IS IN THE RUNNING MODE, THE ENGINE DOES NOT SOUNDS LIKE A GAS RUNNING VEHICLE, BUT IT RUNS LOUD LIKE A TRUCK. WHEN PRESSING THE GAS I HAVE TO PRESS THE GAS PEDAL TO THE FLOOR BEFORE MOVING AT A GOOD SPEED, THE TRANSMISSION SLIPS INTO GEARS. *TR

ENGINE STALLS AND DOES NOT RESPOND AT DIFFERENT TIMES. *TR

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH AND DECELERATING, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS RESTARTED AND RESUMED NORMAL FUNCTION. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 15,371. UPDATED 04/10/13*LJ THE DEALER STATED THE COMPUTER DID NOT REGISTER A PROBLEM. UPDATED 04/18/13 UPDATED 11/19/13*LJ UPDATED 11/26/2013 *JS

I WAS DRIVING MY ESCAPE ABOUT 15 MPH AND WENT TO ACCELERATE. WHEN I PUSHED THE GAS PEDAL DOWN, THE TOTAL CAR DID NOTHING. I JUST HESITATED AND STUMBLED THEN FINALLY ACCELERATED. IT HAS DONE THIS SINCE NEW, BUT THOUGHT IT WAS JUST THE DRIVE BY WIRE SYSTEM THEY USE NOW. THIS MAKES ME NERVOUS IF IN A SUDDEN AVOIDANCE SITUATION AND CAN'T AVOID IT. *TR

WHILE DRIVING DOWN THE ROAD AT APPROX. 35-40 MPH, MY FORD ESCAPE JUST STALLED. NO WARNING LIGHTS WERE ON PRIOR TO OR AFTER THE INCIDENT. I COASTED TO A SAFE PLACE WITH MY HAZARD LIGHTS ON, PUT IT IN PARK, AND IT STARTED UP ON THE FIRST TRY. IT HAS NOT HAPPENED AGAIN (IT HAS BEEN 6 DAYS). THE FORD DEALERSHIP COULD NOT FIND ANYTHING WRONG AND HAS INSTALLED A RECORDER TO SEE IF IT HAPPENS AGAIN WITHIN THE NEXT 2 WKS. THIS WAS A VERY SCARY OCCURRENCE AND I AM NERVOUS WITH MY CHILDREN IN THE CAR. SOMETHING LIKE THIS, COULD HAVE A VERY SERIOUS CATASTROPHIC OUTCOME. *TR

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE BECAME UNRESPONSIVE TO ACCELERATION ATTEMPTS HOWEVER, THE ENGINE RPMS INCREASED. THERE WAS A TWENTY SECOND DELAY IN VEHICLE RESPONSE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING ON FOUR DIFFERENT OCCASIONS AND EACH TIME THE CONTACT WAS TOLD THAT THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 4,900 AND THE CURRENT MILEAGE WAS 9,900.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT WHEN DEPRESSING THE BRAKE AND ACCELERATOR PEDAL SIMULTANEOUSLY, THE VEHICLE WOULD ENGAGE IN LIMP MODE AND THE ENGINE WOULD HESITATE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY ADVISED HIM THAT THERE WAS A SWITCH THAT WOULD CAUSE THE VEHICLE TO HESITATE TO PREVENT ERRONEOUS ACCELERATION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 5. THE CURRENT MILEAGE WAS APPROXIMATELY 7,000. THE VIN WAS UNAVAILABLE. ...UPDATED 04/25/13 *BF

WHEN DRIVING TO PICK UP MY MANUAL IRONICALLY FROM THE DEALERSHIP, PULLED INTO THE DEALERSHIP LOT AND LOWERED SPEED TURNING INTO LOT AND ENGINE STALLED...ALSO WHEN I WOULD BACK UP OUT OF MY WORK PARKING LOT SPACE, PUTTING THE VEHICLE IN DRIVE FROM A COMPLETE STOP THE VEHICLE WOULD SURGE AND HAVE ALMOST HIT THE PARKED CARS NEXT TO ME. PLEASE LOOK INTO THIS FOR 2012 FORD ESCAPES AS WELL...ENGINE AS SURGED AND STALLED AND HESITATES WHEN DRIVING AT VARIOUS SPEEDS...THANK YOU... *TR

AFTER COMING TO A STOP AT A STOP SIGN THE VEHICLE STALLED - THE BATTERY LIGHT CAME ON - I PUT IT IN PARK TURNED THE IGNITION OFF AND THEN BACK ON AND RESTARTED - I DROVE IT TO THE DEALERSHIP - THEY SAID THEY COULD NOT VERIFY THE CONCERN - THIS IS THE SECOND INCIDENT. *TR

VEHICLE STALLS INTERMITTENTLY WHEN DRIVING AT VARIOUS FREEWAY SPEEDS. PRESSING ALL THE WAY DOWN ON THE GAS PEDAL THE VEHICLE RECOVERS ACCELERATION. THE VEHICLE WAS CHECKED BY AN AUTHORIZED DEALER AT 325 MI. ON THE ODOMETER AND "NO VEHICLE PROBLEM FOUND". VEHICLE HAS EXPERIENCED EIGHT FREEWAY INCIDENTS OF STALLS IN 3908 MI.ON THE ODOMETER, THE STALLS HAVE OCCURRED AT DIFFERENT SPEEDS OR VEHICLE MANEUVERS. *TR

TL* THE CONTACT RENTED A 2012 FORD ESCAPE. THE CONTACT STATED THAT A REAR PASSENGER ATTEMPTED TO UTILIZE THE SEAT BELT BUT THE ENTIRE SEAT BELT ASSEMBLY FRACTURED FROM THE SOCKET. THE VEHICLE WAS TAKEN BACK TO THE RENTAL COMPANY WHERE THEY WERE INFORMED OF THE FAILURE. THE CONTACT COULD NOT VERIFY IF ANYTHING HAD BEEN DONE TO CORRECT THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 18,017.

WHEN DRIVING (APPROX 30 MPH), MY VEHICLE SUDDENLY LOST ACCELERATION. I COASTED INTO A PARKING LOT. TURNED OFF VEHICLE AND WAITED A MOMENT. I THEN ATTEMPTED TO TURN THE VEHICLE BACK ON AND IT STARTED. I WAS ABLE TO DRIVE TO MY LOCAL FORD DEALER FOR REPAIR. TODAY, NEARLY 3 MONTHS TO THE DATE LATER, I HAD THE SAME PROBLEM. I WAS STOPPED AT A LIGHT AND WAS UNABLE TO ACCELERATE WHEN THE LIGHT CHANGED. TURNING THE VEHICLE OFF AND TURNING IT BACK ON ALLOWED ME TO GET HOME. *TR

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, THE BRAKES, TRACTION CONTROL AND POWER STEERING ASSIST FAILED. THE VEHICLE WAS MOVED TO THE SHOULDER TO BE RESTARTED AND IT BEGAN TO FUNCTION NORMALLY. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE. ... UPDATED 02/28/13 *BF

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 10 MPH, THERE WAS AN UNEXPECTED HESITATION AS THE VEHICLE BEGAN TO SURGE FORWARD. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE MALFUNCTION. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 77. UPDATED 1/15/13* CN THE CONSUMER STATED THE PROBLEM WAS SOLVED ON 12/13/12. HIS RIGHT FOOT WAS TOUCHING THE SIDE OF THE BRAKE AND ACCELERATOR PEDAL, CAUSING THE VEHICLE TO STALL.

VEHICLE IN TRAFFIC ON BUSY INTERSTATE (I-635E) DALLAS, TX ON SUNDAY 11/18 AT APPROX 11 AM. VEHICLE HAD ALREADY BEEN DRIVEN 10-15 MILES WHEN THE ENGINE LOST POWER. TACHOMETER SHOWED 1000 RPM AND ENGINE WAS STILL RUNNING BUT NO THROTTLE RESPONSE. WAS ABLE TO COAST TO NEXT OFF-RAMP THOUGH INTERSTATE WAS UNDER CONSTRUCTION AND CONCRETE BARRIERS DENIED ACCESS TO SHOULDER. AFTER COASTING TO OFF-RAMP I WAS ABLE TO DETERMINE EMISSIONS INDICATOR WAS LIT AND I TURNED OFF THE ENGINE, RESTARTED AND TRIED TO PROCEED. THE ENGINE LURCHED AND STALLED AND THE MAINTENANCE INDICATOR ALSO ILLUMINATED. FORCED TO CALL FOR ASSISTANCE. HAD VEHICLE TOWED TO FORD DEALERSHIP. THEY REPLACED THE THROTTLE BODY (FOMOCO PN DS7Z-9E926-A) AND CLEARED THE ODBC CODES. VEHICLE HAS DRIVEN FINE WITH NO ISSUES FOR NEXT 100 MILES. PERSONAL NOTE: FORTUNATELY THE INCIDENT HAPPENED CLOSE ENOUGH TO AN OF RAMP I COULD EXIT THE BUSY INTERSTATE. THE CONSTRUCTION HAD CONCRETE BARRIERS ON BOTH SIDES OF THE INTERSTATE PREVENTING SHOULDER ACCESS. IF I HAD NOT BEEN ABLE TO MAKE IT TO AN OFF RAMP THE VEHICLE WOULD HAVE BEEN STALLED IN A MULTI-LANE INTERSTATE LIKELY RESULTING IN A TRAFFIC ACCIDENT. *TR

FORD I NEED HELP...MY SENIOR PARENTS JUST PURCHASED A 2012 FORD ESCAPE AND IT HAS AN INTERIOR CARBON MONOXIDE LEAK. AND WE HAVE TAKEN IT TO THE DEALER AND HAVE BEEN INFORMED THAT THE DEALER DOES NOT HAVE THE EQUIPMENT TO TEST FOR CARBON DIOXIDE LEAK. MY PARENTS GOT DIZZY AND GOT SICK FROM THE CARBON MONOXIDE LEAK. WE HAVE A FORD WARRANTY AND NOW I FEEL WE ARE GETTING THE RUN AROUND. WE HAVE BEEN LEAVING MESSAGES FOR [XXX] AT THE FORD MOTOR CUSTOMER RELATIONS DEPT. WE JUST LEFT A ANOTHER MESSAGE AND WE WERE TOLD SHE IS OUT TO LUNCH. MY PARENTS HAVE BEEN WITHOUT A CAR FOR OVER 3 WEEKS. AND TO TOP IT ALL OFF THE FORD STORE OF SAN LEANDRO- SERVICE MANAGER NAMED [XXX]SAYS TO JUST COME PICK UP THE VEHICLE BECAUSE THEY DO NOT HAVE THE EQUIPMENT TO CHECK FOR THIS LEAK.. I DO NOT WANT MY PARENTS TO DIE IN A CAR WITH A CARBON MONOXIDE LEAK. IF YOU CAN HELP LET ME THIS IS HOW FORD TREATS SENIOR CUSTOMERS. WE ARE IN CALIFORNIA, IT IS A 2012 FORD ESCAPE. PLEASE HELP A CUSTOMER WITH A FORD CAR THAT HAS A CARBON MONOXIDE LEAK,.,,,,,,,,,,,,, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT WHEN TRYING TO ACCELERATE, THE VEHICLE WOULD HESITATE AND LUNGE FORWARD. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS. THE TECHNICIAN ADVISED THE CONTACT THAT THE VEHICLE WAS WORKING AS NORMAL AND THAT HE WOULD HAVE TO ACCUMULATE APPROXIMATELY 2,000 MILES ON THE VEHICLE FOR THE LUNGING FAILURE TO STOP. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 125 AND THE CURRENT MILEAGE WAS APPROXIMATELY 700. UPDATED 12/21/12*LJ UPDATED 1/9/2013 *JS

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT THE FUEL CAP WAS MISSING FROM THE VEHICLE. WHEN THE CONTACT WOULD REFUEL, HE COULD SMELL AN OVERPOWERING GASOLINE FUEL ODOR BEING EMITTED FROM THE VEHICLE BY THE TIME HE REACHED HIS DESTINATION. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY ADVISED THAT THE NEWER FORD ESCAPE MODELS WERE BEING MANUFACTURED WITHOUT A FUEL CAP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 75. THE VIN WAS UNAVAILABLE.

THERE IS A VERY BAD REFLECTION OF THE DRIVER'S SIDE DASH VENT PRESENT IN THE SIDE MIRROR. THE DASH VENT IS TRIMMED IN CHROME AND AS A RESULT IT REFLECTS IN THE MIRROR BLOCKING THE VIEW OF TRAFFIC ALONG THE DRIVER'S SIDE. *TR

1. WHILE HIGHWAY CRUISING AT CONSTANT SPEED, ENGINE SUDDENLY DROPPED TO IDLE SPEED AND VEHICLE SLOWED RAPIDLY, UNTIL GAS PEDAL WAS LIFTED AND PRESSED DOWN AGAIN. ENGINE HESITATED AND SURGED. PROCESSED KEPT REPEATING AT VARIABLE INTERVALS. 2. TRANSMISSION INTERMITTENTLY HESITATES EXCESSIVELY ON FIRST TO SECOND UPSHIFT WHILE ENGINE DROPS TO IDLE SPEED. BOTH PROBLEMS ARE INTERMITTENT, NEITHER IS REGULAR OR CONSTANT. DEALER SAYS NOTHING WRONG AND NO FAULT CODES ARE RECORDED. PROBLEM #1 IS VERY INFREQUENT . PROBLEM #2 MUCH MORE COMMON. BOTH MIGHT BE RELATED TO SUMMER TEMPERATURES, ESPECIALLY #1.

AT APPROXIMATELY 5:30 AM - (ABOUT 1 MILE INTO THE DRIVE) - WHILE MAKING A RIGHT HAND TURN UP A HILL THE VEHICLE STALLED - THE OIL LIGHT CAME ON - I TURNED THE IGNITION OFF AND BACK ON AND RESTARTED AND DROVE BACK HOME - I THEN HAD THE VEHICLE TOWED TO THE DEALERSHIP - AFTER RUNNING TEST AND DRIVING IT THEY FOUND NO PROBLEMS. *TR

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT WHILE TRAVELING 20 MPH SHE ATTEMPTED TO DEPRESS THE ACCELERATOR BUT RECEIVED NO RESPONSE. THE CONTACT MENTIONED THAT THE GEARS THEN ENGAGED WHICH CAUSED THE VEHICLE TO LUNGE FORWARD. AFTER DEPRESSING AND HOLDINGTHE ACCELERATOR DOWN, THE VEHICLE BEGAN TO FUNCTION NORMALLY. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S DESTINATION. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS TO REPLICATE IT TWICE WHILE TEST DRIVING THE VEHICLE. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE MILEAGE WAS 200 AND THE CURRENT MILEAGE WAS 5,100. UPDATED 11/07/12*LJ THE CONSUMER STATED THE THERE A DEFINITE STRONGHESITATION AROUND 20 MPH. THERE WAS ALSO A PROBLEM AT HIGHER SPEEDS.

PURCHASED THE VEHICLE IN FEB 2012...DRIVE IT AN HR OR SO 1 WAY EVERYDAY TO WORK...IN JULY STARTED TO NOTICE IT WOULD LAG WHEN SHIFTING BETWEEN GEARS...AT START AND IN BETWEEN GEARS. TOOK IT IN FOR SERVICE THEY HAD IT FOR LESS THEN 3 HRS AND SAID THEIR WAS NOTHING WRONG BUT RESET THE TRANSMISSION COMPUTER PROBLEM SHOULD GO AWAY. IT GOT WORSE TOOK IT BACK 2 WKS LATER FOR SAME ISSUE TRANSMISSION TECH DROVE IT WITH ME IN THE CAR, FOUND NO ISSUE...TOOK IT BACK 3 WKS LATE SAME ISSUE A DIFFERENT PERSON TOLD ME THAT'S NOT NORMAL THEY DROVE IT SAID THEY COULDN'T DUPLICATE THE ISSUE BUT FORD SAYS IT'S NORMAL FOR A HARD SHIFT ON A COLD START. I WILL BE TAKING IT BACK NOW FOR A 4TH TIME TO HAVE IT LOOKED AT......CAR HARD SHIFTS NOT JUST ON COLD START AND IF THIS WAS THE CASE I WOULD HAVE HAD THIS ISSUE FROM DAY 1 NOT 5 MONTHS INTO DRIVING........THIS DOES NOT FEEL SAFE TO DRIVE BUT I AM TOLD I HAVE TO GET USED TO IT...... *TR

WHEN DRIVING AT HIGHWAY SPEEDS 55-60 AND THEN COASTING COMING TO A STOP, ONCE ENGINE/TRANSMISSION HITS AROUND 35-40...VEHICLE DOWNSHIFTS EXTREMELY HARD...CALLED DEALERSHIP AND THEY SAID THIS WAS NORMAL BEHAVIOR...I'VE NEVER HAD A VEHICLE BEHAVE LIKE THIS AND WOULD NOT CONSIDER THAT NORMAL.. *TR

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKE PEDAL WAS ENGAGED AND THE PEDAL ABRUPTLY EXTENDED PARTIALLY TO THE FLOOR FOR A BRIEF MOMENT. THE CONTACT WAS ABLE TO CONTINUE DRIVING AS NORMAL. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 60. UPDATED 08/28/12*LJ UPDATED 08/28/12. *JB

VEHICLE WAS BEING PREPARED TO BACK OUT OF LEVEL GARAGE ONTO DRIVEWAY WITH MILD DOWNHILL SLOPE. VEHICLE WAS STARTED, EMERGENCY BRAKE RELEASED AND AUTOMATIC TRANSMISSION PLACED IN REVERSE, DRIVER'S FOOT ENGAGED BRAKE. DRIVER REALIZED WALLET WITH DRIVER'S LICENSE WAS LEFT INSIDE HOUSE. TRANSMISSION PLACED IN PARK, DRIVER REMOVED FOOT FROM BRAKE AND EXITED VEHICLE. VEHICLE NOT NOTED TO BE MOVING WHEN DRIVER EXITED. DRIVER ENTERED HOUSE THROUGH GARAGE ENTRY, RETRIEVED WALLET. WHEN GARAGE WAS RE-ENTERED VEHICLE WAS BACKING OUT OF GARAGE ONTO DRIVEWAY ON ITS OWN. DRIVER ATTEMPTED TO CATCH UP TO VEHICLE ON FOOT AND ATTEMPT TO REGAIN CONTROL. VEHICLE BACKED DOWN FULL LENGTH OF DRIVEWAY (APPROX. 100 FEET) AND BACKED ACROSS ROAD AND DOWN FAIRLY STEEP EMBANKMENT ON OTHER SIDE OF ROAD. VEHICLE THEN BACKED INTO A LARGE TREE ABOUT 10-15 FEET FROM ROAD AND ABRUPTLY STOPPED, AND AN ADJACENT TREE WAS SIDE-SWIPED BY THE REAR/LEFT SIDE OF THE VEHICLE. NO PROPERTY DAMAGE OCCURRED, SCANT DAMAGE TO 2 LARGE TREES. DRIVER ASSESSED THE DAMAGE, RE-ENTERED THE VEHICLE. DRIVER CANNOT DEFINITIVELY RECALL WHAT GEAR THE TRANSMISSION WAS IN WHEN VEHICLE WAS RE-ENTERED. DRIVER WAS ABLE TO RE-START THE VEHICLE AND MOVE IT ACROSS THE ROAD AND BACK ONTO DRIVEWAY. *TR

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT THE INTERIOR OF THE VEHICLE CREATED A REFLECTION ON THE WINDSHIELD AND AFFECTED HIS VISION. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS OPERATED DURING SUNNY WEATHER CONDITIONS. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT THE POWER STEERING STOPPED FUNCTIONING WHILE DRIVING 25 MPH AND THE STEERING WHEEL WAS DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE STEERING COLUMN WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD CONTACT HIM AT A LATER DATE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 468.

WHILE DRIVING ABOVE 50MPH, GET A LOUD THUD, THUD, SOUND. ALONG WITH A CHANGE IN INTERIOR PRESSURE, OR REAR WHEEL PROBLEM. SLIGHT VIBRATION NOTICED. SOUND RELLY HURTS EARS HAVE TO REDUCE SPEED BELOW 50 MPH. DEALER HAS FAILED TO MAKE AN IN DEPTH INSPECTION OR TEST DRIVE SUV. FORD MOTOR COMPANY HAS INDICATED THIS IS WITHIN NORMAL OPERATING SPECIFICATIONS (MORE OR LESS). CURRENTLY PAYING FOR A SO CALLED TOP RTAED FORD PRODUCT. BUT I CAN NOT ENJOY THE FULL CAPACITY OF IT. MORE THAN 30 YEARS OF BUYING A FORD PRODUCT.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS STOPPED WHEN A VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT DID NOT TIGHTEN. THE REAR OF THE DRIVER'S SEAT FRACTURED AS A RESULT OF THE CRASH. THE POLICE ARRIVED ON SCENE AND A REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS ABLE TO BE DRIVEN FROM THE SCENE AND TAKEN TO THE DEALER. THE VEHICLE WAS NEITHER REPAIRED NOR INSPECTED FOR THE AIR BAG, SEAT BELT AND SEAT FAILURES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 5,595.

VEHICLE WAS PURCHASED ON 2/29/2012. I PARKED IN THE DRIVEWAY AFTER RETURNING FROM WORK THE FOLLOWING DAY (3/1/2012). I WAS SITTING IN THE VEHICLE WITH THE IGNITION OFF, WHILE TALKING ON THE PHONE. THE CAR SAT IN THE DRIVEWAY FOR ABOUT 5 MINUTES WHILE OFF AND STATIONARY. THE TEMPERATURE OUTSIDE WAS AROUND 35-40 DEGREES FAHRENHEIT. SUDDENLY, THE REAR WINDOW SPONTANEOUSLY SHATTERED, AND GLASS WAS DISTRIBUTED BOTH INSIDE AND OUTSIDE THE VEHICLE. THE POLICE WERE CALLED, TO INVESTIGATE THE POSSIBILITY OF SOMEONE THROWING OR SHOOTING A PROJECTILE AT THE WINDOW. A POLICE REPORT WAS FILED, AND NO EVIDENCE OF HUMAN INVOLVEMENT WAS FOUND. THERE WERE NO PROJECTILES OR ITEMS IN THE VICINITY THAT COULD HAVE CAUSED THE WINDOW TO BREAK. I WAS IN THE VEHICLE WHEN IT HAPPENED, AND THE NOISE WAS VERY LOUD. AFTER SHATTERING, THE WINDOW SUPPORTS WERE IN THE EXTENDED POSITION OUTSIDE THE VEHICLE. THE REAR WIPER ASSEMBLY REMAINED IN IT'S ORIGINAL POSITION. ALL OF THE GLASS EXCEPT SMALL AMOUNTS AROUND THE HINGES AND WIPER ASSEMBLY WERE SHATTERED. I SUSPECT THAT A DEFECT IS TO BLAME, CAUSING THE WINDOW TO SPONTANEOUSLY BREAK IN THIS MANNER. *TR