TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE WAS REQUIRED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING).THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.
2011 Ford Escape complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →
AT 11 PM I WAS DRIVING DOWN THE ROAD AT 55 MPH AND I THOUGHT MY CAR HAD SHUT OFF BECAUSE I NOTICED I DIDN'T HAVE ANY POWER. I TURNED DOWN THE RADIO TO HEAR FOR THE ENGINE BUT HEARD NOTHING. I HAD ENOUGH SPEED TO COAST TO A SAFE LIGHTED AREA TO INVESTIGATE WHAT WAS HAPPENING, COME TO FIND OUT THAT MY CAR WAS RUNNING BUT NO THROTTLE TO MAKE IT MOVE. A WARNING SYMBOL SHOWED UP AND IT WAS A LIGHTED WRENCH BUT I HAD NO IDEA WHAT THAT WAS UNTIL I DUG OUT MY OWNERS MANUAL THE NEXT DAY. I TURNED THE KEY OFF, RESTARTED THE ESCAPE AND MOVED ON MY WAY. I TRAVELED APPROX. 2 MORE MILES AT A SLOWER SPEED AND I LOST SPEED WITH THE WRENCH LIGHT APPEARING AS WELL AS THE SERVICE ENGINE SOON LIGHT TURNING ON. I WAS APPROACHING A STOP SIGN WHEN THIS OCCURRED. I TURNED THE CAR OFF AND BACK ON AGAIN AND WAS ABLE TO MAKE IT THE ADDITIONAL 1/2 MILES TO MY HOME. DOING RESEARCH I SEE THAT I AM NOT THE ONLY PERSON THAT IS HAVING THIS SAME ISSUE. I BOUGHT THIS VEHICLE USED IN JUNE WITH 32,365 MILES, THIS IS THE LAST THING I EXPECTED TO HAPPEN WITH A NEWER VEHICLE. PLEASE ADVISE IF THIS IS CONSIDERED A RECALL. THANK YOU! *TR
HAD NO PROBLEMS UNTIL NOW! PARKED CAR AT MY OFFICE AND 2 HOURS LATER WANTING TO LEAVE AND DID NOT MAKE IT OUT OF THE PARKING LOT. THE GAS PEDAL WOULD NOT GET POWER; BUT ALL OTHER COMPONENTS APPEARED WORKING FINE. TURNED THE CAR OFF AND RE-STARTED; WITHIN SECONDS SAME THING HAPPEN. I WAS READY TO GO ON A 3 HOUR TRIP IN MORNING ON A BUSY INTERSTATE AND NOW I AM AFRAID TO GO SINCE I DO NOT WANT TO GET RUN OVER (HAVE TO GO THROUGH MUCH INTERSTATE CONSTRUCTION. THIS POWERTRAIN FAILURE IS NOT SAFE AND CREATES HAZARDOUS CONDITIONS ON THE ROAD FOR EVERYONE. EVEN WITH 50 MILES PER HOUR IN A CONSTRUCTION ZONE; IT IS VERY DANGEROUS LOOSING THE POWERTRAIN IN A ONE LAND-BUMPER TO BUMPER TRAFFIC WITH HEAVY TRUCKS BEHIND YOU. PICTURE YOURSELF IN THIS SITUATION. I AM CERTAINLY AFRAID TO GO ON MY BUSINESS TRIP IN THE MORNING. LIKE GUESS PEOPLE HAVE TO DIE FIRST BEFORE FORD IS TAKING SOME RECALL ACTION! MY CAR IS REGULAR MAINTAINED; THIS WAS NOT EXPECTED AT ALL! I WILL NOT BUY A FORD AGAIN! *TR
THE TRANSMISSION LOCKED UP IN THE CENTER LANE OF HWY 50 LEADING INTO SACRAMENTO CA. THE FORD CAME TO A STOP IN HIGH SPEED TRAFFIC AND WE WERE NEARLY HIT FROM BEHIND. WE WERE STRANDED THERE FOR ABOUT A HALF AN HOUR WAITING FOR A TOW TRUCK TO ARRIVE. THE FORD HAD TO BE DRAGGED UP ONTO THE CAR HAULER. THE WHEELS WOULD NOT ROLL. *TR
PART BROKE APART IN A/C SYSTEM AND A/C UNIT STOPPED WORKING. THIS IS NOT A WEARABLE PART AND FORD REFUSES TO FIX. THE CAR IS JUST OUTSIDE OF WARRANTY. THE VEHICLE WAS PURCHASED IN WINTER AND THE A/C WAS NEVER TESTED TO SEE IF IT WAS WORKING.
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A GARAGE WITHOUT WARNING. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED TO DETERMINE THE CAUSE OF THE ACCELERATION FAILURE. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000...UPDATED 09-15-14 *BF UPDATED 1/15/15 *JS
I WAS DRIVING ON THE FREEWAY GOING APPROX. 70 MPH AND WITHOUT WARNING LOST ALL ACCELERATION. I HAD TO MANEUVER ACROSS 4 LANES OF TRAFFIC TO GET ON THE SHOULDER. I TURNED THE CAR OFF AND WAS PREPARING TO CALL A TOW TRUCK WHEN I STARTED THE CAR AGAIN AND HAD LIMITED ACCELERATION. I WAS ABLE TO "LIMP" THE CAR HOME AND TO A REPAIR SHOP. THE REPAIR SHOP SAID THE THROTTLE BODY NEEDED TO BE REPLACED. *TR
SIGNS OF ISSUE DURING THE OCCURRENCE: -CAR STOP RUNNING -THROTTLE ALARM SHOWED UP -TRANSMISSION ALARM SHOWED UP -THE ISSUE HAPPENS APPROX. 3 TO 4 TIMES A MONTH YOU WILL NEED TO STOP AND TURN OFF YOUR ENGINE FOR A WHILE BEFORE YOU CAN START DRIVING THE CAR AGAIN, THE THROTTLE ALARM WILL GO AWAY BUT THE TRANSMISSION STAYS SOMETIME APPROXIMATELY AFTER 12 HOURS. *TR
DRIVING DOWN ROAD AND JUST QUIT RUNNING. *TR
VEHICLE CONTINUED TO JUMP, THEN CONTINUED TO HAVE PROBLEMS. THROTTLE BODY WAS THE CAUSE. *JS
DRIVING DOWN FREEWAY AT 65 MPH, ALL OF A SUDDEN THE ENGINE CUTS OUT AND I HAVE NO POWER. THE WRENCH WARNING LIGHT IN THE DASH CAME ON. I PULLED OFF TO THE SIDE OF THE ROAD TURNED THE KEY OFF AND RESTARTED THE CAR. IT DROVE FINE THE NEXT 3 MILES TO MY HOME. *JS
I WAS DRIVING ON THE INTERSTATE WITH MY 3 YEAR OLD SON IN THE BACK SEAT. AS I WAS IN TRAFFIC ALL OF A SUDDEN I FELT A LOSS OF POWER AND THE WRENCH LIGHT WENT ON. I WAS ALMOST HIT MULTIPLE TIMES, BUT LUCKILY WAS ABLE TO FORCE IT TO THE SIDE OF THE ROAD. I SAT THERE FOR A COUPLE MINUTES AND THEN STARTED THE CAR NORMALLY AND DROVE HOME. IT WAS A SCARY EXPERIENCE AND ONE THAT I HOPE FORD TAKES CARE OF. *TR
THIS PROBLEM HAPPENED TWO TIMES WITHIN ABOUT 30 MINUTES TIME, SO I DROVE IMMEDIATELY HOME, PARKED THE CAR, AND CALLED MY DEALER, WHO SPECULATED THAT THE TROUBLE WAS DUE TO THE "THROTTLE BODY." THE FIRST TIME, I WAS IDLING AT A RED LIGHT AND WHEN THE LIGHT CHANGED TO GREEN AND I TRIED TO ACCELERATE, I HAD NO ACCELERATION. THE VEHICLE JUST SAT THERE, WITH NO INDICATION OF ANY POWER TO BE HAD TO THE THROTTLE. I TURNED ON MY EMERGENCY FLASHERS, PUT THE CAR IN "PARK," TURNED OFF THE IGNITION, TURNED IT BACK ON, PUT THE CAR IN "DRIVE," AND THE CAR BEGAN TO DRIVE NORMALLY. SEVERAL MINUTES LATER, AFTER PARKING THE CAR, CONDUCTING AN ERRAND, AND THEN RE-STARTING THE CAR AND BACKING OUT OF A DRIVEWAY, THE THROTTLE DID THE SAME THING IN THE MIDDLE OF A STREET: TRIED TO ACCELERATE IN "DRIVE" AND GOT NOTHING UNTIL SHUTTING OFF THE IGNITION AND RE-STARTING. PREVIOUSLY, OVER THE COURSE OF THE PAST SIX MONTHS, I EXPERIENCED WHAT SEEMS TO BE A SIMILAR, THOUGH OPPOSITE, PROBLEM WITH THE THROTTLE. OCCASIONALLY WHILE DRIVING, I WOULD HEAR AND FEEL WHAT SEEMED TO ME TO BE A SMALL SURGE OF POWER WHILE ACCELERATING ON SURFACE ROADS. I ASSUMED AT THAT TIME THAT IT WAS A TRANSMISSION PROBLEM AND MENTIONED IT TO THE DEALER WHEN I TOOK THE CAR IN FOR AN OIL CHANGE AND NORMAL SERVICING. THE SERVICE DEPARTMENT CHECKED THE TRANSMISSION AND FOUND NO PROBLEM WITH IT. I BELIEVE NOW, AFTER READING ABOUT THE THROTTLE PROBLEMS WITH THIS MODEL ON NCCONSUMER.ORG, THAT THOSE INCIDENTS WERE LIKELY DUE TO THE THROTT
THE VEHICLE WAS TAKEN INTO A FORD DEALERSHIP TO BE SERVICED AND AFTER THAT THE CONTROL MODULE FOR THE AIRBAGS WENT OUT. THE PART HAD TO BE ORDERED AND WHILE WE WERE ON VACATION THE STEERING BEGAN LOCKING UP AND THE TRACTION CONTROL LIGHTS BEGAN SHOWING DISABLED. ALSO, THE CAR BEGAN SAYING TO RESYNC SOMETHING BECAUSE THE TIRE PRESSURE WAS LOW WHEN IT WAS JUST FINE. AFTER RETURNING FROM VACATION AND THE STEERING COLUMN TOTALLY LOCKING UP SEVERAL TIMES, THE DEALERSHIP NOW TELLS US THAT ADDITIONAL CONTROL MODULES ARE OUT. WHEN THE STEERING LOCKS IT REQUIRES STOPPING NO MATTER WHERE YOU ARE AT AND TURNING OFF THE VEHICLE TO RESET AND THEN STARTING IT AGAIN. THIS PROBABLY HAPPENED A DOZEN OR MORE TIMES ON BUSY HIGHWAYS. THIS VEHICLE IS ROUGHLY THREE YEARS OLD AND THEY CAN'T EVEN SAY WHY THE MODULES ARE CONTINUING TO GO OUT AND IF FIXING THEM WILL EVEN SOLVE THE PROBLEM. THE DEALERSHIP ALSO INDICATED THAT THE TRACTION CONTROL ISSUE COULD CAUSE THE VEHICLE TO ROLL ON CURVY ROADS. I SPOKE WITH CUSTOMER SERVICE AND THEY SAID TO BAD, THIS IS NOT ON THEIR LIST OF ITEMS THAT THEY HAVE TO FIX. THEY WILL LET ENGINEERING KNOW BUT NO GUARANTEE THAT THEY WILL EVEN RESPOND TO THIS ISSUE. WILL NEVER BUY A FORD AGAIN IN THIS CASE AS THIS IS GOING TO COST ROUGHLY $2500 - $3500 TO FIX AND NOTHING TO SAY IT WON'T GO OUT AGAIN. I HAVE NEVER HAD AN ELECTRONIC CONTROL MODULE GO OUT ON ANY OTHER VEHICLE LET ALONE AFTER 3 YEARS AND FORD IS NOT HELPFUL. *TR
SEAT BELT BUCKLE RELEASES MULTIPLE TIMES AFTER CLICKING IN WHILE DRIVING. IT HAS HAPPENED SEVERAL TIMES. *TR
THE FORD ESCAPE HAS BEEN RANDOMLY STALLING AT TIMES WHILE DRIVING. I AM FORCED TO EITHER PULL OFF TO THE SIDE OF THE ROAD OR QUICKLY TURN OFF MY CAR AND TURN IT BACK ON AGAIN IN THE MIDDLE OF THE ROAD. *JS
DRIVING 50 MILES PER HOUR, WHEN A WRENCH LIT UP ON DASH AND INSTANTANEOUSLY THE VEHICLE LOST POWER TO THE THROTTLE. PULLED OVER QUICKLY, TURNED OFF VEHICLE, THEN RESTARTED AND WENT ON ABOUT MY WAY. VERY SCARY AND SO SCARED IT COULD HAPPEN IN A BUSY TRAFFIC SITUATION. *TR
SHORTLY AFTER PURCHASING THE ESCAPE THE ENGINE SEEMED TO QUIT WHEN MAKING A TURN. TURNING OFF THE KEY AND RESTARTING THE ENGINE WORKED. NOTHING FOR MONTHS AND THEN IT HAPPENED AGAIN. MY WIFE THOUGHT THE ENGINE WAS QUITTING SO I ASKED THE DEALER IF THEY WERE AWARE OF SIMILAR ISSUES. ALL SERVICING WAS PERFORMED AT FORD UNTIL THE WARRANTY WAS OUT. NEVER A MENTION OF ANY PROBLEMS FROM THE DEALER.THE ENGINE CONTINUED TO HAVE INTERMITTENT ISSUES AND ONE DAY IT HAPPENED WHEN I WAS DRIVING. I DETERMINED THE ENGINE WAS NOT QUITTING BUT WOULD DROP TO ABOUT 1000 RPM WITH NO THROTTLE RESPONSE. IF YOU KEPT THE TRANSMISSION IN DRIVE THE VEHICLE WOULD DECELERATE QUICKLY AND SOMETIMES WOULD NOT ALLOW MOVING TO A SAFE LOCATION. RESTARTING THE ENGINE TWICE ALWAYS RESETS THE PROBLEM AND IT RANDOMLY HAPPENS AT A LATER DATE. IT IS VERY INTERMITTENT AND ALWAYS HAPPENS WITHOUT WARNING. IT'S GETTING WORSE WITH AGE. *TR
I WAS TRAVELING NORTHWEST ON I 26 WHEN I HEARD A POP AND LOST SPEED AND CONTROL. I EASED OVER TO THE RIGHT SIDE OF THE HIGHWAY AND TRIED TO STOP. AT THIS TIME, THE CAR STARTED TO SHAKE VIOLENTLY. EVENTUALLY THE CAR STOPPED AND WOULD NOT START AGAIN. I HAD TO BE TOWED TO NEWBERRY AND LEFT THE CAR AT A GARAGE AND RENTED A CAR TO CONTINUE MY TRIP TO PICK MY GRANDDAUGHTER AND RETURN TO CHARLESTON. I HAD TO PAY 85.00 TO THE TOW TRUCK DRIVER, 385.00 FOR THE CAR RENTAL AND 486.36 TO THE GARAGE FOR THE THROTTLE BODY REPLACEMENT. NOW I FIND OUT THIS HAS HAD A RECALL. IF I HAD BEEN NOTIFIED, I WOULD NOT BE OUT NEARLY $1000.00, NOT TO MENTION THE SAFETY ASPECT OF THIS WHOLE INCIDENT. I COULD HAVE BEEN SERIOUSLY INJURED OR KILLED. *TR
VEHICLE BUCKED VIOLENTLY AND STALLED. CALLED FORD TO HAVE IT TOWED. BEFORE TOW TRUCK ARRIVED, VEHICLE RESTARTED AND DROVE 2 MILES TO NEAREST FORD DEALER. THROTTLE BODY WAS FOUND TO BE FAULTY AND REPLACED. I HAD MADE NUMEROUS COMPLAINTS ABOUT POOR SHIFTING, BUCKING, BAD MILEAGE, ETC. AND DEALERSHIP ALWAYS TOLD ME IT WAS NOT BROKEN IN YET, AND NOTHING COULD BE DONE UNLESS IT "THREW A CODE". WELL IT THREW ONE THIS TIME. SINCE THE REPLACEMENT, SOFTWARE UPDATES HAVE BEEN MADE, A WARRANTY EXTENSION ISSUED, AND THE PROBLEMS WITH ROUGH SHIFTING, BAD MILEAGE AND AN OCCASIONAL FEELING LIKE I HAVE BEEN REAR ENDED (WHEN NO ONE IS AROUND) HAVE CONTINUED. I HAVE JUST GOTTEN A CASE NUMBER FROM FORD. WE'LL SEE WHERE THIS GOES. *TR
MY FORD 2011 ESCAPE JUST COMPLETELY STALLED OUT DRIVING HOME. I WAS ON THE HIGHWAY GOING ABOUT 65 MPH WHEN IT JUST SPUTTERED AND DIED. I THINK I EVEN HAD IT ON CRUISE CONTROL. IT WAS EXTREMELY DANGEROUS AND I HAD TO PULL OVER IN THE MIDDLE OF TRAFFIC. I FORCED THE CAR INTO PARK AND TURNED IT OFF WHEN IT KEPT SPUTTERING. ONCE I RESTARTED THE ENGINE IT DROVE SOME MORE BUT DID THE SAME THING ABOUT 3 MINUTES FROM MY HOUSE. TURNING THE TRUCK OFF THEN BACK ON SEEMED TO WORK...I'M TAKING INTO THE FORD DEALERSHIP TODAY TO HAVE THE LOOK AT IT BUT I THINK IT IS THE THROTTLE BODY... *TR
FORD - COMPLETE AC FAILURE/ AC DRYER FAILURE WHEN I TURNED ON THE AC FOR THE FIRST TIME THIS YEAR IT MADE A LOUD GRINDING NOISE THEN NEVER COOLED.TOOK IT IN TO THE DEALERSHIP TO CHECK FOR PROBLEM. CAR HAS 41400 MILES ON IT (LITTLE MORE THAN 5000 OVER THE 36000) BUT STILL HAS 6 MONTHS ON WARRANTY. THE DEALER SAID THERE WAS NO PROBLEM.(ROSELLE FORD)WHERE PURCHASED. EVEN THOUGH A LOUD GRINDING SOUND WAS PRESENT AND NO COLD AIR.. HE TOLD HER TO BRING IT SOMEWHERE ELSE.. SHE DID, THEY VACUUMED &CHARGED. IT WORKED FOR 2 WEEKS THEN STOPPED. SHE BROUGHT TO ANOTHER FORD DEALER AND HE SAID IT WOULD COST $2000 AND HAD TO REPLACE THE WHOLE SYSTEM.. SHE WENT TO PICK IT UP AND HE TOLD HER HE REPLACED A RESISTER ON THE BLOWER SWITCH... I KNOW ITS NOT FIXED.. WE'LL HAVE TO SEE.. BUT IF FORD REALLY WANTS TO BE OUR CAR COMPANY, THEN THEY SHOULD STAND BEHIND THEIR PRODUCT. THAT'S A BIG REPAIR BILL FOR ONLY 41000 MILES. HERE IS WHAT I HAVE LEARNED SO FAR AND NO SERVICE BULLETIN ON THIS FROM FORD. DEALER CALLED AND GAVE THE FOLLOWING DESCRIPTION OF THE PROBLEM ..."IN THE AC DRYER THERE IS A FILTER BAG WITH "LITTLE BLUE BALLS" OF DESICCANT. IT SEEMS THAT IT IS A VERY COMMON PROBLEM THAT THESE FILTER BAGS BURST AND FLOOD THE ENTIRE AC SYSTEM WITH THE BALLS (AKA "DEBRIS") WHICH CAUSES ALL THE PARTS TO FAIL AND OR CLOG. MANY OF THE PARTS CAN'T BE EFFECTIVELY FLUSHED SO THEY HAVE TO BE REPLACED." THE COST TO REPLACE THE ENTIRE AC SYSTEM (ALL VALVES, TUBES, HOSES, EVAPORATOR, COMPRESSOR, CONDENSER, ACC
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE MAKING A TURN, THE POWER STEERING FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,588 AND THE CURRENT MILEAGE WAS 37,850. UPDATED 10/02/14*LJ THE CONSUMER STATED THE VEHICLE WAS DIAGNOSED AT TOM PECK DEALERSHIP. THE FAILURE WAS FOUND TO BE DUE TO THE DEFECTIVE STEERING TORQUE SENSOR. UPDATED 3/10/2015 *JS
VEHICLE STALLED DURING MILD ACCELERATION AFTER AN ABRUPT AND JERKY SHIFT TRANSITION. LOST ENGINE POWER BUT ACCESORIES REMAINED ON AND THE WRENCH INDICATOR LAMP TURNED ON. NORMAL OPERATION OF VEHICLE WAS RESTORED AFTER TURNING IGNITION KEY OFF AND RESTARTING THE VEHICLE. *TR
I WAS MAKING A LEFT TURN WHEN I LOST POWER STEERING, MAKING IT VERY DIFFICULT TO MAKE THE TURN, THE ABS LIGHT, ADVANCETRAC LIGHT AND THE ADVANCETRAC OFF LIGHT ALL STARTED FLASHING. I ARRIVED AT MY DESTINATION THE CAR WAS PARKED FOR 1 1/2 HOURS, WHEN I TRIED TO LEAVE THE CAR WOULD NOT START. *TR
THE POWER STEERING WENT OUT 3 TIMES IN ONE DAY. 1 INCIDENT WE WERE MAKING A RIGHT TURN WHEN IT WENT OUT, IT TOOK A LOT OF STRENGTH TO MAKE THE TURN AND NOT CRASH, THE ABS LIGHT FLASHED A FEW TIMES AND THAN POWER STEERING CAME BACK. THE OTHER TIMES THE POWER STEERING HAS GONE OUT HAPPENED IN PARKING LOTS WHILE PULLING OUT OF A PARKING SPACE. I WENT TO FORD WEBSITE TO SEE IF MY CAR WAS INCLUDED IN THE RECALL ON MAY 29, 2014 (THE STEERING ISSUES IMPACT 915,000 FORD ESCAPES AND MERCURY MARINERS FROM MODEL YEARS 2008 THROUGH 2011) AND IT SAYS THERE ARE NO RECALLS FOR MY VEHICLE. *TR
CAR TAKES EXCESSIVE FORCE TO TURN WHEEL ESPECIALLY AT LOWER SPEEDS.TOOK CAR TO FORD DEALERSHIP AND THEY SAID THIS PROBLEM IS DIFFERENT THAN THE RECALL 14S05. THIS PROBLEM IS NOT COVERED UNDER THE RECALL AND COST 1200 TO FIX. I BELIEVE THIS INCIDENT IS RECALL RELATED. *TR
MY FORD WOULD NOT ACCELERATE, IT SPUTTERED AND WENT DEAD. IT WOULD NOT RESTART. IT HAD DONE THIS BEFORE BUT PREVIOUSLY I COULD RESTART IT. DEALERSHIP REPLACED THROTTLE BODY. *TR
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE DECELERATED TO 30 MPH WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 53,000.
THE VEHICLE ACCELERATED QUICKLY FROM A STOPPED POSITION UPON STARTING IN THE MORNING. I HAVE TO PUT MY FOOT ON THE BRAKE TO KEEP IT FROM SURGING FORWARD EVEN THOUGH I HAVE NOT PRESSED THE GAS PEDDLE AT ALL. VEHICLE JOLTS FORWARD SUDDENLY DURING DRIVING AT SLOW SPEEDS AND OFTEN WHEN STARTING FROM A STOP. ALSO SOMETIMES INCREASES ACCELERATION WHEN COASTING AT A MEDIUM SPEED WHEN NO GAS HAS BEEN APPLIED. *TR
UPON STARTING THE VEHICLE IT OPERATES AS IT SHOULD, ONCE THE RPM SLOW TO AN IDLE THE VEHICLE WILL SURGE AND STALL AT IDLE. AT SLOW SPEEDS (10-20 MPH) THE VEHICLE WILL SURGE AND STALL WHEN THE THROTTLE IS APPLIED. THE VEHICLE SHUTS DOWN AND STEERING AND BRAKING ABILITIES ARE MINIMAL, THE VEHICLE WILL SURGE AT SPEEDS OF 45MPH HOWEVER IT DOES NOT STALL AT THIS SPEED. ON THE HIGHWAY AT A SPEED OF 70 MPH THE VEHICLE WILL SURGE SLIGHTLY, HOWEVER IT IS NOT AS NOTICEABLE OF AN EVENT AS AT SLOWER SPEEDS. *TR
I WAS DRIVING ON HIGHWAY WHEN ALL OF A SUDDEN MY 2011 FORD ESCAPE STARTED TO ACCELERATE AND STOP, ACCELERATE AND STOP. I PULLED OVER, TURNED THE CAR OFF AND RESTARTED THE VEHICLE. WHEN I PUT THE VEHICLE IN DRIVE VEHICLE ACCELERATED WHILE PEOPLE WERE IN FRONT OF CAR. NO ONE WAS HURT. HAD TO TOW TO AUTOZONE TO HAVE THEM ATTACH TROUBLESHOOTING MACHINE. RESULT WAS P2111 THROTTLE ACTUATOR CONTROL SYSTEM. *TR
DURING RUSH HOUR TRAFFIC ON A BUSY HIGHWAY, MY 18 YEAR OLD DAUGHTER WAS ATTEMPTING TO ACCELERATE FROM A LEGAL RIGHT TURN ON RED. WITH TRAFFIC APPROACHING THE GAS PEDAL BECOME UNRESPONSIVE, SHE BEGAN QUICKLY LOSING SPEED, SHE WAS IN THE RIGHT HAND LANE THANK GOD WITH A TURN LANE AND WAS ABLE TO PULL OVER BEFORE SLOWING TO A COMPLETE HALT. HAD SHE BEEN IN A CENTER LANE OR ON A STRETCH WITH NO SHOULDER, THERE COULD HAVE EASILY BEEN A SEVERE ACCIDENT. THE GAS PEDDLE JUST BECAME TOTALLY UNRESPONSIVE AS SHE CAME TO A STOP. WHEN SHE WAS COMPLETELY STOPPED NOTICED THE SERVICE ENGINE LIGHT, A RED BATTERY LIGHT AND WRENCH LIGHT ALL CAME ON. WAITED 10 MIN FOR ME TO GET TO HER. WE RESTARTED CAR SEEMED FINE. I TOOK TO FORD DEALER LAST NIGHT. FORD DEALER CALLED THIS MORNING AS ADVISED FUEL THROTTLE PROBLEM AND SAID NO PROBLEM WARRANTY EXTENDED ON THAT PROBLEM TO 150,000 MILES 10 YEARS, YOU WILL NOT HAVE TO PAY. CHRIST I'M NOT WORRIED ABOUT PAYING. I"M WORRIED ABOUT GETTING MY FAMILY OR SOMEONE ELSE'S FAMILY KILLED. SHAME ON FORD FOR NOT RECALLING AFTER ALL THE COMPLAINTS I HAVE SEEN NOW. SOMETHING MUST BE DONE NOW BEFORE MAJOR ACCIDENT WITH DEATHS INVOLVED!!!!! *TR
SUDDEN LOST OF ACCELERATION AT 70 MPH PER OUR. PUSHING ON THE PEDAL WOULD NOT ALLOW THE CAR TO ACCELERATE. PULLED OVER RESTARTED THE CAR, TESTED ACCELERATOR IN PARK AND WORKED. CONTINUED AFTER PULLING OVER SAME THING SUDDEN LOST OF ACCELERATION, CAR STARTED TO DECELERATING RAPIDLY. *TR
VEHICLE HAS BEEN STALLING DAILY SINCE JULY 2013. VEHICLE WHEN IN FOR SERVICE 4-30-14 DO TO DRIVERS CONCERN OF VEHICLE CRASHING AT FREEWAY AND SURFACE STREET SPEEDS. ON 4-29-14 THE VEHICLE STALLED (5) TIMES AND SEEMS TO STALL DURING THROTTLE CHANGES FROM CLOSED TO TRAFFIC FLOW SPEEDS. THE "CHECK ENGINE LIGHT" AND "FILL CAP" LIGHT WERE ON. DEALER PULLED CODES P144A, P1450 AND P2196 AND REPLACED THE PURGEVALVE (9U5Z-9C915-H). THIS IS A MAJOR SAFETY CONCERN ALONG WITH THE VEHICLE EXCEEDING EMISSION. *TR
DURING RUSH HOUR TRAFFIC ON A BUSY HIGHWAY, WHILE ATTEMPTING TO ACCELERATE FROM APPROXIMATELY 50 MPH, THE GAS PEDAL BECOME UNRESPONSIVE, I BEGAN QUICKLY LOSING SPEED, AND A "WRENCH" LIGHT CAME ON. I WAS IN THE RIGHT HAND LANE WITH A WIDE SHOULDER AND WAS ABLE TO PULL OVER BEFORE SLOWING TO A COMPLETE HALT. HAD I BEEN IN A CENTER LANE OR ON A STRETCH WITH NO SHOULDER, THERE COULD HAVE EASILY BEEN A SEVERE ACCIDENT. THE ENGINE SPUTTERED AND SURGED AS I CAME TO A STOP. WHEN I WAS COMPLETELY STOPPED AND SHIFTED INTO PARK, THE SERVICE ENGINE LIGHT ALSO CAME ON. THE VEHICLE WAS TO TOWED TO MAXWELL FORD (AUSTIN, TX), AND THE REPORTED CAUSE WAS "FAILED R&R THROTTLE." *JS
THE REAR HATCH WILL NOT OPEN. FIRST IT STARTED OFF WITH SOMETIMES OPENING AND THEN NOT OPENING. THEN AS LONG AS THE VEHICLE WAS RUNNING, IT WOULD OPEN. NOW IT WON'T OPEN AT ALL. WHEN I PUSH ON THE BUTTON TO OPEN THE DOOR, I CAN HEAR IT DOING SOMETHING, BUT THE HATCH REMAINS LOCKED. *TR
MY DAUGHTER WAS DRIVING ON INTERSTATE 10 EAST OF TALLAHASSEE, FLORIDA THE VEHICLE WARNING LIGHT (WRENCH) CAME ON AND THE VEHICLE BEGAN TO SLOW DOWN. THE ENGINE WAS STILL ON BUT THERE WAS NO POWER. SHE PULLED TO THE SIDE OF THE ROAD, CUT THE ENGINE OFF, AND CALLED HOME. I ASKED TO START THE ENGINE TO SEE WHAT WOULD HAPPEN. SHE DID AND THE VEHICLE PULLED OFF LIKE NOTHING HAD HAPPEN. THE SECOND INCIDENT HAPPEN WHEN I WAS GOING OVER AN OVER PASS ON INTERSTATE 10 YESTERDAY. I PULL OVER ON THE SIDE OF THE ROAD, CUT THE ENGINE OFF, WAITED TEN SECOND STARTED UP AND DROVE OFF. *TR
THIS IS THE 2ND INCIDENT WITH THIS VEHICLE, FIRST TIME JUST STOP MIDDLE OF DRIVING JUST SHUT DOWN. DEALER DID REPLACE THROTTLE BODY AT 22,000 MILES IN NOV 2013. THIS INCIDENT (4-16-14) I WAS SITTING AT STOP LIGHT A FEW MILES FROM HOME AND VEHICLE SHUT OFF, I PUT VEHICLE IN P AND DID RESTART. DROPPED OFF VEHICLE AT DEALER AND AT THIS POINT THEY HAVE NO ANSWER FOR THIS PROBLEM. JUST FEEL UNSAFE IN THIS VEHICLE ESP ON THE HIGHWAY AT FULL SPEED WITH THIS PROBLEM SEEMS LIKE CAN BE A DANGEROUS SITUATION FOR MY FAMILY AND OTHERS. AT THIS POINT I REALLY JUST NEED TO KNOW IF THIS IS A REPORTED PROBLEM WITH THIS CAR AND WHAT ARE MY OPTIONS? *TR
I WAS DRIVING NORMALLY, AT A CONSTANT SPEED, AND ALL OF A SUDDEN, WRENCH LIGHT COMES ON, GAS PEDAL DIDN'T DO ANYTHING. PUTTING IT IN PARK AND SHUTTING THE ENGINE, AND STARTING AGAIN MAKES THE LIGHT GO AWAY AND RUN FINE AGAIN. *TT
ENGINE SUDDENLY LOST POWER SEVERAL COUNTLESS TIMES DURING A 300 MILE JOURNEY ON A HIGHWAY. I ALMOST CRASHED VEHICLE DURING THE EARLY OCCURRENCES. *JS
RIGHT REAR PASSENGER DOOR WON'T UNLOCK OR OPEN. *JS
MY CAR WAS SITTING IN MY DRIVE WAY. I HEARD WHAT SOUNDED LIKE SOMETHING EXPLODED. I WENT OUTSIDE TO FIND MY REAR WINDOW HAD SHATTERED. I CALLED FORD BECAUSE I RESEARCHED ONLINE AND IT SEEMED TO BE A COMMON THING WITH THESE VEHICLES. THE ONLY THING THEY SAID WAS THEY HAD NEVER HEARD OF ANYTHING LIKE THAT HAPPENING WITH THIS MODEL AND THEY COULDN'T DO ANYTHING TO HELP WITH THE EXPENSES. *JS
LOSS OF POWER AT HIGHWAY SPEED, 70 MILES PER HOUR, DURING RUSH HOUR TRAFFIC. MY WIFE HAD TO PULL OVER TO BREAKDOWN LANE AND TURN OFF ENGINE, ON I-95 IN WEST PALM BEACH FL AREA. WRENCH LIGHT ILLUMINATED. VEHICLE RESTARTED, AFTER A FEW MINUTES WAITING AT SIDE OF VERY BUSY HIGHWAY. SECOND TIME THIS HAPPENED WITHIN TWO WEEKS. VERY DANGEROUS SITUATION!!!!!! 2011 FORD ESCAPE LTD 3 L V6. *TR
THE STEERING JAMS UP, DIFFICULT TO TURN, WHEN IT IS TURNED OFF AND IT TURNS THEN. *TR
TRAVELING ON I-71 SOUTHBOUND IN CLEVELAND, OH DOING A SPEED OF ABOUT 70MPH, I ALL OF A SUDDEN HAD NO POWER STEERING. THERE WERE NO WARNING LIGHTS TO INDICATE A PROBLEM. THANKFULLY I WAS ABLE TO STILL DRIVE THE VEHICLE WITHOUT TOO MUCH OF AN ISSUE. THIS SAME PROBLEM HAPPENED AGAIN LATER IN THE DAY ONLY THIS TIME, I HAD STOPPED AT AN ATM. WHEN I STARTED TO PULL AWAY I NOTICED ONCE AGAIN I DIDN'T HAVE POWER STEERING. THIS TIME I WAS ABLE TO TURN OFF THE ENGINE WAIT FOR 5 SECONDS AND RESTARTED THE ENGINE, THE POWER STEERING STARTED WORKING AGAIN. *TR
I WAS DRIVING IN THE LEFT LANE OF I-495 IN LONG ISLAND, NY AROUND 1:00 PM WHEN MY CAR COMPLETELY LOST POWER. I PRESSED THE GAS PEDAL AND FELT THAT THERE WAS NO POWER IN THE ACCELERATOR. THE CAR WAS NOW ONLY MOVING BECAUSE OF THE PREVIOUS HIGHWAY SPEED THAT I HAD BEEN DRIVING AT, AND I WAS ABLE TO USE THE REMAINING PROPULSION OF THE CAR TO PASS TO THE RIGHT LANE AND PULL OVER ONTO THE SHOULDER. I HAD TO WAIT 2 HOURS FOR A TOW TRUCK TO ARRIVE WHILE WAITING PRECARIOUSLY CLOSE TO THE RIGHT LANE OF A MAJOR HIGHWAY, BECAUSE I WAS NOT ABLE TO MOVE THE CAR FURTHER TO THE RIGHT ON THE SHOULDER DUE TO THE LACK OF POWER. NEEDLESS TO SAY, THIS WAS AN EXTREMELY DANGEROUS EVENT FOR ME, AS I WAS SURROUNDED BY TRACTOR TRAILERS AND OTHER LARGE VEHICLES THAT WERE DRIVING A MINIMUM OF 65 MPH. I COULD'VE BEEN KILLED HAD I NOT THOUGHT QUICKLY TO GUIDE MY VEHICLE OFF THE HIGHWAY AND ONTO THE SHOULDER. I'VE NOW READ ABOUT NHTSA'S INVESTIGATION INTO THIS STALLING ISSUE WITH FORD VEHICLES AND THOUGHT IT WAS IMPORTANT TO NOTIFY THE AGENCY ABOUT YET ANOTHER EVENT - MY OWN. MY VEHICLE IS CURRENTLY AT A FORD DEALERSHIP IN LONG ISLAND AND I AM AWAITING NEWS REGARDING THE CAUSE OF THE PROBLEM. BUT AFTER READING ABOUT THE NUMEROUS COMPLAINTS WHICH MIRROR MY OWN CAR'S POWER LOSS, I BELIEVE THAT I MAY ALSO HAVE A THROTTLE BODY ISSUE. PLEASE EXPEDITE YOUR INVESTIGATION INTO THIS DANGEROUS PROBLEM. PEOPLE'S LIVES ARE AT STAKE. *TR
THE POWER STEERING WENT OUT THREE SEPARATE TIMES WHILE DRIVING IN HEAVY TRAFFIC. EACH TIME, I WAS BARELY ABLE TO PULL OVER AND TURN THE IGNITION OFF, WITHOUT BEING HIT BY TRAFFIC. I HAD TO TAKE MY SEATBELT OFF AND RAISE UP TO PUT MY FULL BODY WEIGHT ONTO THE WHEEL. AFTER THE THIRD ATTEMPT AT RESTARTING, THE POWER STEERING CAME BACK ON. I DRIVE ALMOST 50 MILES A DAY ON THE HIGHWAY TO AND FROM WORK, AND I'M VERY AFRAID TO DRIVE THIS CAR, AND WON'T LET MY KIDS RIDE IN IT NOW. PHONE CALLS TO FORD AND TWO LOCAL DEALERSHIPS HAVE BEEN NO HELP. I WAS TOLD THAT THEY DOUBT THAT A CODE WILL SHOW ANY PROBLEM WITH A DIAGNOSTIC CHECK, AND THAT IF IT DOESN'T HAPPEN TO THE SERVICE EMPLOYEE, THERE IS NOTHING MORE THEY CAN DO. I WAS ALSO TOLD THAT MINE IS THE FIRST REPORT OF THIS KIND, AND THAT A DIAGNOSTIC CHECK AND POSSIBLE REPLACEMENT COST WILL BE UP TO ME AS MY WARRANTY HAS EXPIRED. THERE ARE NUMEROUS ACCOUNTS OF THIS PROBLEM ON THE INTERNET, AND SHOULD NOT BE A WARRANTY ISSUE, IT'S A SAFETY ISSUE THAT FORD NEEDS TO ADDRESS. *TR
TRANSMISSION SLIPS TWICE AND JERKS FORWARD WHEN FIRST DRIVEN COLD.........VERY DANGEROUS WHEN ENTERING A BUSY HIGHWAY................TOOK TO PALM SPRINGS MOTORS 3 TIMES AND THE PROBLEMS WAS NEVER SOLVED...........THEY TOLD ME THAT THEY COULD NOT SOLVE THE PROBLEM AND TO DRIVE IT UNTIL IT BREAKS DOWN AND THEN THEY COULD TELL WHAT THE PROBLEM IS................THIS IS UNACCEPTABLE AND NEEDS TO BE TAKEN CARE BY FORD ASAP................ *TR
CHECK ENGINE LIGHT CAME ON AND VEHICLE LOST POWER AND DIED. PULLED OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE VEHICLE FOR A FEW MINUTES, THEN TURNED IT ON AND WAS ABLE TO PROCEED FOR ANOTHER 5-6 MILES, THEN THE ISSUE REPEATED. CHECK ENGINE LIGHT REMAINED ON, HOWEVER. FINALLY WAS ABLE TO COMPLETE MY TRIP WITHOUT FURTHER INCIDENT. THIS SAME ISSUE HAPPENED AGAIN ABOUT A WEEK LATER, WITH THE SAME OUTCOME AS THE FIRST TIME IT HAPPENED. SCHEDULED A REPAIR FOR 11/14/12 AT WHICH TIME I WAS INFORMED THAT THERE WAS A DEFAULT CODE P1450. CANNISTER WAS FULL OF FUEL. EVAPORATOR CANISTER, PIPE AND VALVE WERE REPLACED. TOTAL FOR THE REPAIR $557.16 PLUS SALES TAX BECAUSE VEHICLE MILEAGE EXCEEDED 36,000 WARRANTY CEILING. THEN ON MAY 16, 2013, WHILE ON VACATION, VEHICLE HAD SIMILAR PROBLEMS - ENGINE LIGHT CAME ON, VEHICLE LOST POWER AND DIED... PULLED OVER, TURNED OFF VEHICLE, TURNED IT BACK ON AND WAS ABLE TO MAKE IT TO THE NEXT TOWN WITH A FORD DEALERSHIP WHERE WE HAD A DIAGNOSTIC RUN ON THE VEHICLE. THIS TIME THE CODES WERE P0685 AND P2112, WHICH REQUIRED THE REPLACEMENT OF THE THROTTLE BODY AND MOTOR ASSEMBLY WHICH COST ANOTHER $314.18 PLUS SALES TAX. I HAVE SINCE RECEIVED A LETTER FROM FORD STATING THAT THE THROTTLE BODY IS NOW BEING COVERED UNDER THE CUSTOMER SATISFACTION PROGRAM 13N03, BUT WONDER WHY THERE IS NOT SIMILAR COVERAGE FOR THE EVAPORATOR CANNISTER ISSUE. *TR
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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