2010 Ford Escape complaints

THE REAR HATCH LOCK WILL NOT RELEASE TO OPEN, ONLY THE WINDOW WILL OPEN. THIS HAPPENS EVEN WHEN ALL OF THE LOCKS ARE OPEN.

MY VEHICLE WAS PARKED AND I WAS LOADING MY CARGO AREA. AS I CLOSED MY LIFT GATE, THE REAR GLASS EXPLODED. THERE WAS NOTHING THAT COULD HAVE POKED THE GLASS TO SHATTER IT. THE BROKEN GLASS COVERED ME AND ACTUALLY, SOMEHOW MANAGED TO SEND SHARDS IN FRONT OF MY FRONT BUMPER. THANK GOODNESS THERE WAS NO ONE ELSE WITHIN 10 FEET OF MY VEHICLE.

ELECTRONIC THROTTLE BODY IS CAUSING MAJOR ISSUES WHILE DRIVING

VEHICLE STALLED. MECHANIC SAID THROTTLE BODY HAD TO BE REPLACED. COST ME 350.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE FAILED TO ACCELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL. THE DRIVER COASTED TO THE SIDE OF THE ROAD, RESTARTED THE VEHICLE, AND RESUMED DRIVING. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT A CODE P2112 FAILED, AND THE THROTTLE BODY STOCK CLOSED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED ACTION NUMBER: PD12006. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.

TAKATA RECALL

TURNED RIGHT ONTO FREEWAY ONRAMP WITH SLIGHT INCLINE, AFTER DRIVING A COUPLE OF MILES. MADE IT ABOUT 20 FEET WHEN THE ACCELERATOR PEDAL STOPPED WORKING. UNABLE TO COAST OUT OF LANE OF TRAFFIC DUE TO INCLINE AND WAS ALMOST HIT BY MULTIPLE VEHICLES DURING RUSH HOUR. TWO RED WARNING LIGHTS ON DASH (I THINK ENGINE OIL AND BATTERY). NOTHING STOPPED BESIDES THE GAS PEDAL (RADIO, A/C WERE STILL RUNNING). PUT VEHICLE IN PARK AND TURNED OFF. WAS ABLE TO IMMEDIATELY RESTART AND ACCELERATOR PEDAL WORKED AGAIN. VEHICLE HAD NEW THROTTLE BODY RELATED TO CSP 13N03 AT 41,000 MILES. CURRENT MILEAGE 90,000.

CAR STALLS AND RUNS ERRATIC AND CHECK ENGINE LIGHT DISPLAYED. AUTO REPAIR PLACE DIAGNOSED THE PROBLEM RELATED TO THE THROTTLE BODY WHICH HAS ALREADY BEEN IDENTIFIED AND IS COVERED UNDER A FORD CUSTOMER SATISFACTION AGREEMENT FROM WHAT I WAS TOLD.

REAR SEAT BEHIND THE DRIVER IS LOCKED IN THE DOWN POSITION, AND CANNOT BE RETURNED UPRIGHT. WHEN DRIVING, THE VEHICLE SPONTANEOUSLY SURGES FORWARD , ESPECIALLY WHEN STARTING FROM PARKED OR A STOPPED POSITION AND AT HIGHWAY SPEEDS. CODE READ "THROTTLE BODY ACTUATOR"

SUV STALLS, NO ACCELERATION. LIGHT LOOKING LIKE A WRENCH COMES ON WHEN CAR STALLS.

CAR STARTED STALLING ON A BUSY INTERSTATE AND WAS BROUGHT TO THE NEXT EXIT BY DRIVING ON THE SHOULDER AND REPEATEDLY RESTARTING THE ENGINE. THE LOCAL FIRESTONE GARAGE SEEMS TO HAVE FIXED THE PROBLEM BY REPLACING THE THROTTLE BODY.

DRIVING AND VEHICLE "GULPED" AND SLOWED TO LESS THAN 10 MILES PER HOUR. DUE TO TRAFFIC WAS ABLE TO PULL OVER AND GET OFF ROADWAY. CALLED TOW TRUCK...$45.00 AND HAD TOWED TO CLOSE MECHANIC AND THEY FOUND THAT THE "THROTTLE BODY WAS NOT WORKING PROPERLY". VEHICLE HAS 84,872 MILES ON IT. THEY REPLACED THROTTLE BODY AND CLEARED CODES...$346.92. THIS HAS BEEN A PROBLEM AND THIS VEHICLE WAS PURCHASED FROM A FORD DEALERSHIP. REPAIRS WERE MADE AT ADVANCED AUTOMOTIVE REPAIR, 114 E AUSTIN, BOLIVAR, MO 65613 AND COMPLETED ON 5/9/2016

FOR ABOUT A MONTH, WHEN I WOULD FIRST BEGIN TO LEAVE MY RESIDENCE, THE FORD ESCAPE WOULD SURGE FORWARD MAYBE 5 TO 10 FEET WHILE ALREADY IN MOTION ON THE STREET. THEN THE ESCAPE STALLED COMPLETELY WHEN I SLOWED DOWN TO MAKE A TURN... THANK GOD I DID NOT TURN IN FRONT OF SOME ON-COMING VEHICLES. THE ESCAPE HAS ALSO FELT LIKE IT WANTED TO STALL SEVERAL OTHER TIMES WHILE DRIVING AROUND TOWN BEFORE IT FINALLY DID JUST BEFORE THAT TURN I ALREADY MENTIONED. FORD HAS NOT OFFERED TO BUY THIS VEHICLE BACK (OUTSIDE OF A TRADE-IN FOR A NEW PURCHASE) BUT I SURE WISH TO GOD THEY WOULD. I HAD THE VEHICLE LOOKED AT BY FORD & THEY HAD TO REPLACE THE THROTTLE BODY FOR THE THIRD/3RD TIME! IT IS UNDER A 150,000 MILE RECALL FOR THIS VERY PROBLEM. OUR VEHICLE HAS JUST OVER 70,000 MILES & WE HAVE HAD TO HAVE THE THROTTLE BODY REPLACED 3 TIMES! WE BOUGHT THE ESCAPE BRAND NEW... NEARLY $40,000 WITH ALL THE BELLS & WHISTLES... I THINK WE AVERAGE ABOUT 8,000 MILES BEFORE EACH MAJOR PROBLEM... INSANE.... DISGUSTING.

CAR DIED 3 DIFFERENT TIMES WHILE IN TRAFFIC ON A 4 LANE HIGHWAY. IT'S WILL START RUNNING RUFF AND THE WRENCH LIGHT COMES ON THE DASH. STOP THE CAR, PUT IT PARK AND SHUT IT OFF FOR A COUPLE OF SECONDS, THEN CRANK IT BACK UP, THE WRENCH LIGHT IS OFF AND IT IS RUNNING FINE. THE LAST TIME IT DID IT, THE CHECK ENGINE LIGHT CAME ON. TOOK CAR TO TIRE KINDLE SO THEY COULD READ THE CODE AS THE FORD DEALER WAS CLOSED. CODE WAS THROTTLE CONTROL SENSOR WAS STUCK WIDE OPEN. THIS SAME PROBLEM HAPPENED ABOUT 10,000 BACK WITH MY WIFE. THE CAR HAD ABOUT 45,000 MILES. SHE TOOK IT.TO THE FORD DEALER AND THEY REPLACED THE THROTTLE BODY AS THERE HAVE BEEN THIS PROBLEM BEFORE. THIS PROBLEM SHOULD BE RESOLVED AS IT IS LIFE THREATENING BY DOING THIS HEAVY TRAFFIC SITUATIONS.

THE FUEL CANISTER ON THE 2010 FORD ESCAPE WILL BACKUP AND CAUSE THE CHECK ENGINE LIGHT TO COME ON AND RELEASE GAS FUMES AND COULD BE A POTENTIAL CALLS FOR A FIRE AND WHEN IT DOES THIS IT WILL RELEASE STRONG GAS SMELL. THIS WILL BE THE 2ND ONE ON THIS VEHICLE

POWER STEERING SUDDENLY WENT OUT WHILE MY WIFE AND HER CLIENT WERE PARKING AT A RETAIL STORE. POWER STEERING HAS NOT RETURNED SINCE. MY WIFE WAS ABLE TO PARK THE VEHICLE SAFELY BUT NOT ABLE TO STEER IT TO MOVE THE VEHICLE ANYWHERE AFTER THAT (I HAD TO WRESTLE WITH THE STEERING TO MOVE THE VEHICLE TO A REPAIR FACILITY). THE LOCAL FORD DEALERSHIP DIAGNOSED THIS AS A TORQUE SENSOR FAILURE. RECALL 14S05 SERVICE WAS PERFORMED IN 2014 IN AS MUCH AS THE SOFTWARE FOR THE SYSTEM WAS UPDATED -NO PARTS WERE REPLACED. FORD HAS STATED THAT THE TORQUE SENSORS IN THE AFFECTED VEHICLES ARE KNOWN TO BE FAULTY YET, WHEN A UNIT FAILS (LIKE MINE) AFTER THE SOFTWARE HAS BEEN UPDATED, THEY REFUSE TO FIX IT. MY VEHICLE HAS JUST OVER 83,000 MILES WHICH IS WELL BELOW THE REASONABLE LIFE EXPECTANCY FOR A TORQUE SENSOR. FORD CUSTOMER SERVICE AND RECALL DEPARTMENTS HAVE REFUSED ANY FURTHER REMEDIATION.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE BECAME DIFFICULT TO STEER AND SHOOK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT CLUSTER MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V4280000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE HAD EXPERIENCED NO FAILURES BEFORE THE RECALL. SINCE THE SOFTWARE UPDATE, THE VEHICLE EXPERIENCED ISSUES WITH THE STEERING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

LOST POWER STEERING SUDDENLY WHEN TURNING CORNER

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 75 MPH, A FUEL ODOR EMITTED INSIDE THE VEHICLE WITHOUT WARNING. AFTER THE VEHICLE WAS PARKED, THE FUEL ODOR WAS NOTICED OUTSIDE THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. UPDATED 05/17/16*LJ THE CONSUMER STATED THE VEHICLE SHOULD BE INCLUDED IN A RECALL. UPDATED 11/1/2017*JS

DRIVER SIDE REAR WINDOW WOULD CLOSE, AN HOUR LATER THE REAR LIFT GATE WOULD NOT OPEN. THERE IS NO WAY TO OPEN THE LIFT GATE FROM INSIDE CAR, IF WE WERE IN AN ACCIDENT AND NEEDED TO GET OUT THROUGH THE BACK.

REAR WINDSHIELD SHATTERED UPON NORMAL CLOSING OF TAILGATE. I HAVE ADDITIONAL PICTURES

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING AT 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE POWER STEERING WARNING LIGHT ILLUMINATED AFTER THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,291. UPDATED 06/14/16*LJ *TR

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WOULD VIOLENTLY SHAKE WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIAN INFORMED THAT THE TURN SIGNALS FAILED. THE VEHICLE WAS NOT REPAIRED THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 141,000.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING WHEEL BEGAN TO SHAKE VILOENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING BOX WAS FAULTY AND THE STEERING COLUMN NEEDED TO BE REPLACED. IN 2014, THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS NOT REPAIRED FOR THE MOST RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

THE 3RD BRAKE LIGHT ASSEMBLY HAS MELTED FROM THE HEAT OF THE BRAKE LIGHT BULBS. THE PLASTIC MELTS AND BREAKS THE LIGHT BULBS OUT OF THE SOCKETS.THIS WORRIES ME AS IT SEEMS LIKE A FIRE HAZARD AND I DON'T KNOW WHAT'S CAUSING IT.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT AFTER REFUELING THE VEHICLE, THERE WAS FUEL LEAKING FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

MY POWER STERING SENSOR LIGHT CAME ON AND HAD TO BE REPLACED THERE IS A RECALL ON THIS BUT NOT WITH MY VIN NUMBER I WANT TO KNOW WHY NOT WHEN I HAD THE SAME PROBLEM AS THE RECALL AND IT WAS FOR 2008-2011 ESCAPES

IN JULY 2015 AFTER LEAVING GOLF MILL FORD IN NILES, IL. FOR AN OIL CHANGE AND TIRE ROTATION I DROVE THROUGH SOME CONSTRUCTION MUD AND GOT HOME TO CLEAN THE MUD AND NOTICED RUST ABOVE THE TIRE ON MY PASSENGER REAR WHEEL WELL, WHERE I WOULD HAVE NEVER LOOKED OTHERWISE. I CALLED THE DEALER AND WENT BACK AND THEY PUT A CLAIM TO FORD. AFTER ONE MONTH FORD CALLED ME TO TELL ME THAT BECAUSE IT WAS PAST 5YRS THAT THEY COULDN'T DO ANYTHING. IT COULD HAVE BEEN THERE BEFORE 5 YEARS BECAUSE IT'S A PLACE WHERE MOST CAR OWNERS DON'T LOOK. AFTER RESEARCHING ON SOCIAL MEDIA I SEE THAT THERE ARE THOUSANDS OF FORD ESCAPE OWNERS WITH SIMILAR PROBLEM. THERE IS NO DOUBT IN MY MIND THAT FORD FAILED TO MAKE THESE VEHICLES PROPERLY AND THEY SHOULD DO A RECALL ON ALL THESE VEHICLES AND STAND BEHIND THEIR PRODUCT. I TAKE VERY GOOD CARE OF MY VEHICLES, WASHING AND DOING REGULAR MAINTENANCE AND IT IS ALSO GARAGE KEPT ALWAYS. I AM UTTERLY UPSET WITH FORD BECAUSE THEY ARE JUST IGNORING IT AND DON'T CARE. SOMETHING NEEDS TO BE DONE ABOUT THIS. THE CARS MADE IN RECENT YEARS SHOULD NEVER HAVE RUST IN THAT SHORT OF TIME. MY PREVIOUS VEHICLE WAS A 1997 FORD EXPLORER AND WAS 12 YEARS OLD AND THERE WAS NOT A SPECK OF RUST ON IT. PLEASE HELP ME AND OTHER OWNERS WITH THIS ISSUE !!!!!

CALLED FORD MOTOR COMPANY CUSTOMER SERVICE TODAY REGARDING A USED 2010 FORD ESCAPE THAT WE BOUGHT (FROM A NISSAN DEALERSHIP) YESTERDAY. I RESEARCHED THE VEHICLE & LEARNED THAT IS A PROBLEM WITH THE "ELECTRONIC THROTTLE BODY" (ETB) IN THIS VEHICLE. I WAS ALSO TOLD BY THE FORD CSR THAT THERE A "REDESIGNED" ETB PART THAT IS USED TO REPLACE THE ORIGINAL PART THAT IS PRONE TO FAIL SUDDENLY. IT ALSO APPEARS THAT SUDDEN FAILURE OF THE ETB WHICH ACCORDING TO FORD IS PRONE TO FAIL COULD RESULT IN SUDDEN STALLING AND/OR REDUCED POWER TO THE CAR.... WHICH COULD PLACE THE DRIVE (MY 16YO SON, NEW DRIVER) IN A POTENTIALLY DANGEROUS AND/OR LIFE THREATENING SITUATION WHILE DRIVING. THE FORD CSR ACKNOWLEDGED THAT, AND EVEN AFTER HE REPORTEDLY DISCUSSED MY CONCERN WITH HIS "MANAGER", INFORMED ME THAT FORD WOULD ONLY REPLACE THE PART "...AFTER IT FAILS". THIS IS UNACCEPTABLE TO ME AS A CONSUMER & FATHER OF MY SON WHO WILL BE DRIVING THIS CAR. APPARENTLY, FORD IS WILLING TO "GAMBLE" ON MY SON'S (AND OTHERS ON THE ROAD) SAFETY & HEALTH. I CALLED OUR LOCAL FORD DEALERSHIP WHO INFORMED ME THE COST OF REPLACING THE (PRONE TO FAULT) ECB WITH THE "REDESIGNED" ETB WAS $386 (=$210 LABOR + $176 PART). IT IS ABSOLUTELY UNACCEPTABLE TO ME THAT FORD WILL NOT, UPON REQUEST OF A FORD ESCAPE OWNER, REPLACE AT FORD'S COST FORD'S ACKNOWLEDGED PRONE-TO-FAIL ETB WHICH CAN POTENTIALLY PUT MY SON'S LIFE AT RISK. THIS FAR EXCEEDS ABYSMAL CUSTOMER SERVICE... APPARENTLY FORD IS WILLING TO TAKE A "KNOWN RISK & GAMBLE" O

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, AFTER FUELING THE VEHICLE, THE ENGINE WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

MY VEHICLE IS DISPLAYING THE ELECTRIC STEERING ASSIST FAILURE WARNING AND THE STEERING WHEEL IS SHUDDERING AT ALL SPEEDS. THE STEERING WHEEL ALSO PUSHES BACK AT TIMES. PROBLEM STARTED AT 115,000 MILES. I HAVE HAD EXTENSIVE COMMUNICATION WITH FMC AND THEY STEADFASTLY REFUSED TO ADMIT ANY LIABILITY. THEY SAY THAT THEY WILL NEVER FIX THIS ISSUE UNDER ANY CIRCUMSTANCES UNLESS THE FEDERAL GOVERNMENT FORCES THEM TO DO SO. THEY SUGGEST THAT I HAVE A DEALER FIX IT AT MY EXPENSE. THERE HAVE BEEN MANY REPORTS OF INSTANTANEOUS FAILURES RESULTING IN LOSS OF CONTROL. THIS IS AN INHERENT PROBLEM WITH ALL SECOND GENERATION ESCAPES. OVER 1 MILLION FORD VEHICLES HAVE THE FAULTY COMPONENTS. FORD IS STONEWALLING THE PROBLEM IN AN ATTEMPT TO AVOID THE MULTI BILLION DOLLAR TAB. YOU MUST ACT QUICKLY! MOST OF US DO NOT HAVE $1500 TO REPLACE THE ELECTRIC STEERING UNIT. MANY WILL CONTINUE TO DRIVE AND ENDANGER OTHERS IN RAPIDLY INCREASING NUMBERS. I CAN SEND MY COMMUNICATION WITH FMC.

JUST TO LET EVERYONE KNOW, SOME PEOPLE HAVE BEEN COMPLAINING ABOUT FUELING ISSUES. CHECK THE VENT VALVE ATTACHED TO THE INTAKE MANIFOLD. I REPLACED ONE AND THE VEHICLE FUELS UP JUST GREAT. ALSO THE CHECK ENGINE LIGHT WENT OUT AFTER A FEW DAYS

POWER STEERING STOPPED WORKING AS I DROVE. GOOGLED, LOTS OF PROBLEMS, BAD PART IN STEERING COLUMN, SOME RECALLED NOT THIS VIN. SHOULD BE.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 20 MPH AND MAKING A TURN, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS DRIVEN HOME AND PARKED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 165,000.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE POWER STEER SUDDENLY FAILED CAUSING THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE POWER STEERING ASSIST SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT MENTIONED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 60,000. ......UPDATED 04/01/16 *BF *JS

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE VENT CONTROLS FAILED WITHOUT WARNING. THE CONTACT WAS UNABLE TO USE THE AIR CONDITIONING AND HEATING FUNCTION. YEARS BEFORE, THE DEALER REPLACED THE POWER STEERING CONTROL MODULE AND THE IC MODULE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY SENSOR AND BLOWER MOTOR FAILED. THE CONTACT LATER EXPERIENCED AN EXTREMELY STRONG VIBRATION IN THE STEERING WHEEL AND THE POWER STEERING WARNING LIGHT FLASHED. THE VEHICLE WAS TAKEN TO THE DEALER FOR FURTHER INSPECTION TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE DEALER REPLACED THE PARTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,411.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 70 MPH ON THE INTERSTATE, THE POWER STEERING FAILED WITHOUT WARNING. IN ORDER TO DRIVE THE VEHICLE AND FEEL SAFE, THE VEHICLE WAS DRIVEN HOME VIA BACK ROADS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SWITCH IN THE STEERING COLUMN AND THE POWER STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,200.

VEHICLE WAS TAKEN INTO FORD DEALERSHIP TO HAVE RECALL 14S05C PERFORMED (SEPT 2015). AT THAT TIME THERE WERE NO DIAGNOSTIC TROUBLE CODES SHOWING IN THE POWER STEERING CONTROL MODULE. IN JAN 2016 ON 3 SEPARATE OCCASIONS THE STEERING WHEEL SHOOK BACK AND FORTH AND A CHIME SOUNDED WHILE THE VEHICLE WAS IN GEAR AND STOPPED AT A STOP SIGN. NO LIGHT WAS LEFT TURNED ON ON THE DASHBOARD. I READ THE SERVICE CODES FROM THE POWER STEERING CONTROL MODULE AND CODE B2278 WAS PRESENT. UPON RETURNING TO THE DEALERSHIP I WAS INFORMED THAT FORD IS NOT RESPONSIBLE FOR REPLACING THE FAILING PART (THAT WOULD HAVE BEEN COVERED UNDER THE RECALL IF THE CODE WAS PRESENT WHEN I FIRST BROUGHT THE VEHICLE IN).

INTERMITTENT POWER STEERING FAILURE. THIS FAILURE HAS HAPPENED FOUR TIMES IN THE PAST YEAR. THE POWER STEERING FAILED AT LOW AND MODERATE SPEEDS, ON CITY STREETS, WITHOUT WARNING. THIS ISSUE IS VERY DANGEROUS AND COULD EASILY CASE AN ACCIDENT. I HAVE CONTACTED CUSTOMER SERVICE AND HAVE BEEN REFERRED TO A LOCAL DEALER TO INVESTIGATE THE PROBLEM.

UPON VEHICLE INSPECTION WITH CERTIFIED AUTO DEALER- THE VEHICLE HAS EXTREME CORROSION IN UNDER BODY PART - CONTROL ARMS - DANGEROUS SEPARATION. PER REVIEWING THE NHTSA RECORDS SEVERAL FORD VEHICLES HAVE BEEN REPAIRED IN APPROVED REGIONS DUE TO ACCIDENTS CAUSING DEATHS DUE TO SEPARATION OF CONTROL ARMS CORROSION. THE RECALL SHOULD BE EXTENDED TO ALL VEHICLES IN THE COLD WEATHER REGIONS AFFECTED FOR SAFETY!

ONE DAY CLOSED THE REAR HATCH GLASS AND THE HINGE HOLDING THE GLASS IN PLACE FELL APART DUE TO CORROSION. NOW THE WINDOW IS BARELY HANGING ON ONLY WITH THE HELP OF THE LATCH LOCKING IT IN PLACE. NOT A SUFFICIENT AMOUNT OF ANTI-CORROSIVE USED ON THE METAL TO PROTECT IT. NOW HAVE TO DRIVE AROUND WITH IT BARELY HANGING ON UNTIL THE REPLACES PARTS I ORDERED COME IN BECAUSE THEY COULD ONLY BE FOUND ON THE INTERNET. ALSO TOO THE WEATHERSTRIPPING AROUND THE WINDOW IS NOT PLUSH ENOUGH I THINK TO PROTECT THE INSIDE FROM WATER DAMAGE WHICH ALSO LEAD TO THE WHOLE LIFTGATE FAILING TO OPEN ANYMORE. I FEEL FORD SHOULD TAKE RESPONSIBILITY FOR THE POOR CRAFTSMANSHIP THEY DID WHEN FIRST BUILDING THE CAR. AND I KNOW I'M NOT THE ONLY ONE WITH THIS PROBLEM BUT I'M SURE OTHERS FAIL TO REPORT IT TO THE PROPER AGENCY.

FROM THE TIME WE FIRST BOUGHT THE ESCAPE (NEW) THE BATTERY LIGHT HAS CAME ON AT RANDOM TIMES. WE HAVE TAKEN IN AND DEALER SAID THERE IS NOT AN ELECTRICAL PROBLEM. WHEN WE DRIVE THE CAR AND HAVE THE HEAT OR AIR ON IT WILL RANDOMLY TURN OFF AND THEN A MINUTE LATER COME BACK ON FULL BLAST. I ALSO HAVE RUST UNDER WHEEL WELLS THAT FORD SAID THEY WOULD NOT COVER BECAUSE IT DID NOT PREFERATE THE BODY BUT IS CLEARLY CREEPING UP THE UOUSIDE OF THE REAR QUARTER PANEL AS WELL. I HAVE SEEN THIS ON MANY OF THE SAME YEAR ESCAPES. WHEN I PUSHED FOR RESULTS THEY OPENED AN INVESTIGATION THEN CAME BACK AND SAID THEY WOULD SPLIT THE COST WITH ME WHICH I BELIEVE SHOULD BE FULLY COVERED SINCE IT WAS STILL UNDER THE 5 YEAR UNLIMITED MILEAGE BODY COVERAGE. ALSO, MY WIFE WAS DRIVING THE VEHICLE LAST WEEK AND IT RANDOMLY STALLED ON HER CAUSING HER TO PULL OFF THE ROAD. SAFETY IS BECOMING A CONCERN. NOT PLEASED WITH RESULTS GIVEN.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHEN THE LIFTGATE DOOR WAS CLOSED, THE REAR WINDOW SUDDENLY SHATTERED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 58,500.

I WAS MAKING A LONG DISTANCE ROAD TRIP AND BEGAN TO NOTICE SUBTLE VIBRATIONS IN THE STEERING WHEEL. THE VIBRATIONS BEGAN TO INCREASE IN INTENSITY OVER TIME, MOST NOTICEABLY WHEN THE CAR WAS AT IDLE. AT ONE POINT THE VIBRATIONS WERE VERY INTENSE DURING IDLE. AFTER A REST STOP I TURNED THE CAR ON AND TRIED TO TURN THE STEERING WHEEL BUT HAD MUCH DIFFICULTY. THE ELECTRONIC POWER STEERING ASSIST WAS NOT FUNCTIONING. I HAD PREVIOUSLY BROUGHT MY ESCAPE TO A FORD DEALERSHIP FOR RECALL #14S05 WHERE THEY UPDATED THE PSCM TO ADDRESS THE ISSUE I WAS EXPERIENCING NOW. THE TORQUE SENSOR HAS FAILED CAUSING THE EPAS TO SHUT OFF EVEN AFTER MY CAR WAS SUPPOSEDLY FIXED A YEAR PRIOR. FORD HAS FAILED TO ADDRESS THE ISSUE FULLY AND THE WORK DONE TO CORRECT RECALL #14S05 IS INSUFFICIENT.

VEHICLE EXPERIENCES TOTAL LOSS OF POWER IN A RANDOM PATTERN, 2-5 TIMES A WEEK UNDER VARIOUS CONDITIONS INCLUDING HIGHWAY SPEEDS, CLIMBING SLIGHT INCLINES, OVER BUMPS..ETC. RECOVER CAN TAKE A MINUTE TO HOURS. BASICALLY YOU CAN BE ON THE FREEWAY AND LOOSE ENGINE POWER FOR FORWARD MOTION, WHICH IS DANGEROUS. ALL FORD RECOMMENDED SOFTWARE AND THROTTLE BODY CHANGES HAVE BEEN INSTITUTED. DEALERS DON'T SEEM TO BE CAPABLE OR INTERESTED TO RESOLVE ISSUE

WHILE ACCELERATING, CLUNKING NOISES HEARD IN THE TRANSMISSION. WHEN AT 80 KILOMETERS AN HOUR, SPEED WAS SUDDENLY REDUCED TO APPROXIMATELY 30 KPH.. CAUSING A SUDDEN DECELERATION ALMOST CAUSED ME TO BE REAR ENDED BY ANOTHER VEHICLE. ACCORDING TO FORD, THIS IS A KNOWN PROBLEM IN THE VEHICLE.. IT COST ME OVER $1000. TO REPLACE THE PCM.. THIS IS A DIRECT SAFETY ISSUE.. I COULD HAVE BEEN KILLED BECAUSE OF A FAULTY PART. THE MECHANIC AT THE FORD DEALER INFORMED ME THE PROBLEM EXISTS BECAUSE THE PCM IS PLACED IN THE MAIN ENGINE COMPARTMENT AND IN A COLD AND DAMP ENVIRONMENT, FAILS REGULARLY. THEY REPLACE THESE PCM'S WEEKLY.. SO IT IS NOT JUST A PROBLEM FOR ME, IT IS A MONEY MAKER FOR FORD. THIS NEEDS TO BE CLASSIFIED AS A RECALL ISSUE AND REPAIRED..

I HAD TURNED OFF THE HIGHWAY AND WAS TRAVELING DOWN A BUSY ROAD WHEN MY CAR COMPLETELY STOPPED WITHOUT WARNING. LUCKILY, I WAS IN THE RIGHT LANE AND ON A BIT OF A DOWNWARD SLOPE AND WAS ABLE TO STEER THE "DEAD" CAR OFF THE ROAD. I TURNED OFF THE ENGINE AND WAITED A MINUTE. I TURNED ON THE CAR AND IT STARTED AGAIN. I AM CONCERNED AS I DO A LOT OF HIGHWAY DRIVING AND IF MY CAR SUDDENLY STOPS LIKE THAT AGAIN, THERE COULD BE DIRE CONSEQUENCES. THE EARLIEST A DEALER CAN LOOK AT MY CAR IS JANUARY 8TH. MY LOCAL DEALER - JANUARY 14TH. TODAY IS DECEMBER 28TH. AFTER READING SOME OF THESE REPORTS, I AM AFRAID TO DRIVE IT. MEANWHILE, I NEED TO RENT A CAR, UNTIL SOMEONE AT A FORD DEALER IS ABLE TO LOOK AT IT THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. HOWEVER, AFTER PREVIOUSLY HAVING THE CAR TOWED TO A DEALERSHIP - I THOUGHT THE PROBLEM WAS RESOLVED.

WHEN CLOSING THE BACK HATCH OF MY 2010 ESCAPE, THE BACK WINDOW EXPLODED.

FORD ONLY PUT A ALARM ON DURING RECALL TAKEN BACK 2 MONTHS LATER TO BE TOLD WOULD NOT COVER COST OF ECM SENSOR WHICH COST $500.00. THIS IS A SAFETY ISSUE THAT FORD WILL NOT COVER. THEY FOUND A WAY AROUND REPLACING IT WITH A ALARM. HOW ARE YOU ABLE TO SAFELY STEER THE VEHICLE GOING 55 WHEN THE ALARM GOES OFF THE SIDE OF THE RODE. THIS IS VERY DAUGEROUS. IT WENT OUT TWICE ON ME. THIS NEEDS TO BE LOOKED IN TO IMMEDIATELY.

THERE IS A POSSABLE THROTTLE BODY PROBLEM ON MY VEHICLE ( I WAS SENT A EXTENDED WARRANTY) THE DEALER SAYS THE ENGINE MAY JUST QUIT AT ANY TIME WITH LOSS OF ALL POWER THATS DANGEROUS! THE DEALER SAYS I MUST DRIVE IT UNTIL IT FAILS (FORD WANTS TO SAVE MONEY)YOU CAN GET KILLED DRIVING THE TURNPIKE WITH THIS PROBLEM.