Page 10 of 42 · complaints 451–500 of 2,071

2010 Ford Escape complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Fuel/Propulsion System
Filed May 10, 2018NY

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (FERRARIO AUTO TEAM, 2472 CORNING RD, ELMIRA, NY 14903, (855) 468-5337) CONFIRMED PART UNAVAILABILITY AND WAS UNABLE TO VERIFY WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Unknown or Other
Filed May 10, 2018NY

THERE IS EXCESSIVE CORROSION AND ROT ON MY SUBFRAME THAT HAS CAUSED A LARGE HOLE AS WELL AS MY CONTROL ARM TO BECOME LOOSE. THIS IS CAUSED BY EXCESSIVE RUST FROM ROAD SALT AND OTHER DIRT. THIS HAS MADE MY CAR UNABLE TO PASS INSPECTION.

Fuel/Propulsion System
Filed May 8, 2018MD

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (KOON'S FORD, 1-888-250-9459) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

Fuel/Propulsion System
Filed May 1, 2018NC

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (CAPITAL FORD, 4900 CAPITAL BOULEVARD, RALEIGH, NC, 919-790-4701) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Fuel/Propulsion System
Filed Apr 24, 2018MO

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BOB SIGHT FORD, 610 NW BLUE PKWY, LEE'S SUMMIT, MO 64063) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Fuel/Propulsion System
Filed Apr 23, 2018FL

BRANDON FORD IN BRANDON FLORIDA STATES "FORD HAS NOT YET RELEASED THE PARTS TO FIX SAFETY RECALL 16S41 / NHTSA RECALL 16V-777" FOR MY 2010 FORD ESCAPE. BRANDON FORD SERVICE DEPARTMENT IN BRANDON FLORIDA STATES "FORD WILL CONTACT YOU WHEN PARTS ARE AVAILABLE."

Steering
Filed Apr 20, 201898,000 milesIL

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER (RON TIRAPELLI FORD, 4355 W JEFFERSON ST, SHOREWOOD, IL 60404) WHERE THE TECHNICIAN STATED THAT THE SYMPTOMS WERE DUE TO AN UNKNOWN RECALL REPAIR PERFORMED IN 2014. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THE INFORMATION PROVIDED BY THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 98,000.

Fuel/Propulsion System
Filed Apr 18, 2018PA

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DAY FORD (3696 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (412) 856-0600) INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed Apr 17, 2018PA

RECALL 16V-777 I RECEIVED A LETTER FROM FORD IN JANUARY 2018 STATING THAT PARTS WERE AVAILABLE FOR THE VEHICLE TO BE FIXED. I IMMEDIATELY CALLED MY LOCAL FORD DEALER - GIBBONS FORD AND WAS PUT ON THE WAITING LIST SINCE THEY DIDN'T HAVE THE PARTS. IT IS NOW APRIL AND THE DEALER HAS ONLY RECEIVED THREE OF THE PARTS TO DATE TO FIX THIS PROBLEM. I CALLED FORD CUSTOMER SEVICE AND WAS GIVEN A CASE NUMBER CAS14605645. I WAS TOLD THIS WOULD BE ELEVATED TO THEIR MANAGEMENT, BUT I THINK FOUR MONTHS IS EXTREMELY LONG TIME TO EFFECT A RECALL. THE VEHICLE SMELLS LIKE GAS AND I'M HESITANT TO DRIVE IT DUE TO THE INCREASED RISK OF FIRE. I BASICALLY HAVE A VEHICLE I CAN'T DRIVE WAITING ON FORD TO GET PARTS TO THE DEALERSHIP. ANY PRESSURE THAT CAN BE PUT ON FORD TO GET THE PARTS TO THE DEALERSHIP WOULD BE GREATLY APPRECIATED.

Steering
Filed Apr 17, 2018112,000 milesOH

THE "POWER STEERING ASSIST FAULT" LIGHT CAME ON AND I LOSS THE POWER STEERING ABILITY AS I WAS DRIVING DOWN THE STREET. GOOD THING I WAS ON A CITY STREET AND NOT GOING FAST. I WAS TOLD THAT THERE WERE NO OPEN RECALLS ON THIS, BUT IN 2014 THERE WAS A RECALL, BUT TO UPDATE THE SOFTWARE ONLY UNLESS THE POWER STEERING HAD ACTUALLY GONE OUT. I WANT TO KNOW HOW DID UPDATING THE SOFTWARE FIXES THE ISSUE? I WAS FORCED TO TAKE IT TO A DEALERSHIP, AND WAS TOLD THERE WERE NO OPEN RECALLS, AND THAT IT WILL BE ABOUT $1,800 TO FIX. WHY IS FORD NOT ISSUING ANOTHER RECALL TO TAKE CARE OF THE NUMEROUS COMPLAINTS FOR THIS FAILURE? IT'S SO UNFAIR THAT THIS WAS GOING TO BE A PROBLEM EVENTUALLY, AND FORD SLAPPED A BAND-AID ON IT SO AS TO NOT TAKE RESPONSIBILITY FOR THEIR ERROR. I GUESS IF SOMEONE GETS INJURED SERIOUSLY ENOUGH, THEN MAYBE THEY'LL DO SOMETHING. UNFORTUNATELY, I HAVE TO PAY FOR MY CAR TO BE FIXED, BUT I AM GOING TO DO ALL THAT I CAN TO GET SOMEONE TO LISTEN TO MY CONCERNS REGARDING THE SO CALL "RECALL" THAT DIDN'T FIX ANYTHING. NEVER AGAIN WILL I BUY A FORD VEHICLE.

Fuel/Propulsion System
Filed Apr 16, 2018AZ

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE DEALER (HOLMES TUTTLE FORD LINCOLN TUCSON, 660 W AUTO MALL DR., TUCSON, AZ 85705, (888) 298-7826) SCHEDULED SEVERAL APPOINTMENTS; HOWEVER, EACH TIME THE CONTACT ARRIVED THEY INDICATED THAT THE PART WAS UNAVAILABLE. THE CONTACT WAS UNCERTAIN AS TO WHEN THE PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Fuel/Propulsion System
Filed Apr 13, 2018NY

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) WAS RECEIVED IN JANUARY OF 2018. THE CONTACT CALLED THE DEALER (SCARSDALE FORD IN SCARSDALE, NY) AND WAS INFORMED THAT THE PARTS NOT AVAILABLE AND WERE ON BACKORDER. THERE WAS NO ESTIMATED TIME FOR RECEIVING THE PARTS. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE PARTS WERE ON BACKORDER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Fuel/Propulsion System
Filed Apr 11, 2018MD

I AM CONTACTING IN REGARDS TO THE FORD RECALL 270277; FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP. MY GAS CAP LIGHT CAME ON LAST SEPTEMBER AND WHEN I TOOK IT INTO MY REGULAR SHOP THEY WERE ABLE TO REPAIR IT, HOWEVER, AS THIS AS BEFORE THE RECALL WAS SENT OUT, I HAD TO PAY OUT OF POCKET. THIS WAS A SIGNIFICANT COST AND I WOULD LIKE TO BE REIMBURSED. I AM ATTACHING THE RECEIPT HERE WITH A DESCRIPTION OF THE REPAIR WHICH MATCHES THE DESCRIPTION OF THE RECALL. WHEN I SEARCHED HOW TO ADDRESS THE SITUATION, THIS IS THE FIRST OPTION THAT CAME UP, IF THERE IS SOMEWHERE ELSE I NEED TO REACH OUT TO, PLEASE ADVISE. THANK YOU.

Fuel System, Gasoline
Filed Apr 11, 2018MN

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUTONATION FORD IN WHITE BEAR LAKE, MINNESOTA) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT

Steering
Filed Apr 10, 2018140,000 milesCT

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER THE RECALL IN 2014 AT DOWLING FORD (1011 S MAIN ST, CHESHIRE, CT 06410, 203-272-2772). FOR THE RECENT FAILURE, THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE TECHNICIAN CONFIRMED THAT THE SOFTWARE FOR THE PSCM WAS UPDATED ACCORDING TO THE RECALL REMEDY AND THE RECALL REPAIR COULD ONLY BE PERFORMED ONCE. THE DEALER DID NOT LOCATE A FAILURE AND NO REPAIRS WERE MADE. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.

Fuel/Propulsion System
Filed Apr 9, 2018NY

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GOWANDA FORD (14650 US-62, GOWANDA, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED PARTS ARE STILL NOT AVAILABLE.*JB

Fuel/Propulsion System
Filed Apr 6, 2018OH

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DONLEY FORD-LINCOLN OF MOUNT VERNON, INC. (1455 COSHOCTON AVE, MT VERNON, OH 43050, (740) 392-2222) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Apr 6, 2018160,000 milesMI

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THERE WAS AN ELECTRICAL ISSUE WITH THE VEHICLE BECAUSE IT STALLED INTERMITTENTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO SILVER CREEK AUTO REPAIR (1881 GREENWOOD RD, PRESCOTT, MI 48756) WHERE IT WAS DIAGNOSED, BUT THE CONTACT WAS NOT PROVIDED WITH THE DETAILS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. THE VIN WAS NOT PROVIDED.

Fuel/Propulsion System
Filed Mar 29, 2018100 milesFL

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 95 MPH, THE VEHICLE STALLED WITH THE WRENCH LIGHT ILLUMINATED. THE VEHICLE WAS ABEL TO RESTART BUT THE FAILURE RECURRED AND THE VEHICLE DID NOT RESTART. THE VEHICLE WAS TOWED TO THE ADVANTAGE FORD OF STUART DEALER (772-287-0955, LOCATED AT 4000 SE FEDERAL HWY, STUART, FL 34997) WHERE THE TECHNICIAN DIAGNOSED FAILURE AS BEING THE THROTTLE BODY SENSOR NEEDING REPLACEMENT. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED TWO YEARS LATER. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE THROTTLE BODY SENSOR WAS REPLACED AGAIN. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE SAME DEALER WHO PROVIDED A LONER VEHICLE AND PERFORMED A DIAGNOSTIC TEST. AT THAT POINT, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED A YEAR LATER. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS APPROXIMATELY 100.

Fuel/Propulsion System
Filed Mar 27, 2018MN

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE DEALER RAPID FORD (1510 S POKEGAMA AVE, GRAND RAPIDS, MN 55744, (218) 326-0551) SCHEDULED AN APPOINTMENT FOR 1PM TODAY 03/27/18 AND THEN STATED ONCE THE CONTACT ARRIVED THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS UNCERTAIN AS TO WHEN THE PART MAY BECOME AVAILABLE AND IF A FAILURE MAY PROGRESS WHILE WAITING FRO REMEDY PARTS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

Fuel/Propulsion System
Filed Mar 23, 201870,000 milesAZ

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SMELLED A FUEL ODOR AROUND THE VEHICLE. THE CONTACT CALLED GALPIN FORD AT (877) 826-2935 (1000 SANDRETTO DR, PRESCOTT, AZ 86305) WHERE AN APPOINTMENT WAS SCHEDULED FOR THE RECALL REPAIR; HOWEVER, THE DEALER CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000. PARTS DISTRIBUTION DISCONNECT.

Fuel System, Gasoline
Filed Mar 21, 2018MN

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CAVALIN INC (630 13TH ST SW, PINE CITY, MN 55063) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT

Steering
Filed Mar 21, 2018NC

2010 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO ISSUES WITH STEERING. *LD THE CONSUMER REQUESTED FOR NHTSA TO HOLD A PUBLIC HEARING TO RESOLVE POWER STEERING ISSUES. THE VEHICLE WOULD CONSISTENTLY LOSE POWER STEERING WHILE DRIVING. *JS *JS *JS

Fuel/Propulsion System
Filed Mar 19, 2018KY

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DEMPEWOLF FORD (2530 U.S. 41 ALTERNATE, HENDERSON, KY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed Mar 16, 2018OH

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MATHEWS FORD IN OREGON, OHIO) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *JS

Fuel/Propulsion System
Filed Mar 16, 2018FL

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WORLD FORD PENSACOLA (6397 PENSACOLA BLVD, PENSACOLA, FL 32505, (850) 476-9050) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Fuel/Propulsion System
Filed Mar 15, 2018NJ

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (SEA BREEZE FORD, 1701 WALL ROUTE 35, TOWNSHIP, NJ 07719) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Power Train
Filed Mar 15, 2018PA

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE TRANSMISSION FAILED TO FUNCTION PROPERLY. THE DEALER (JACK METZER FORD-LINCOLN, 1857 MONTOUR BLVD, DANVILLE, PA 17821, (888) 494-7059) WAS CONTACTED. AN INDEPENDENT MECHANIC WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE POWER TRAIN WARNING INDICATOR FLASHED. THE MANUFACTURER ISSUED ONE RECALL FOR THE POWER TRAIN AND NINE TSBS FOR THE POWER TRAIN; HOWEVER, THE CONTACT WAS UNCERTAIN OF A PERMANENT REMEDY AND WAS WAITING ON A RESPONSE FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Electrical System
Filed Mar 13, 201886,760 milesAK

PCM HAS WATER DAMAGE DUE TO PLACEMENT UNDER THE HOOD. WHEN THE HOOD IS OPENED WATER RUNS DOWN DIRECTLY ONTO THE UNIT AND INTO THE WIRING. THE REPEATED WATER EXPOSURE HAS CAUSED THE UNIT TO FAULT. THIS WATER INTRUSION CAUSES THE VEHICLE TO FAIL TO START INTERMITTENTLY. WHEN TURNING THE IGNITION, THE VEHICLE WILL FAIL TO ENGAGE THE STARTER; HOWEVER, HEADLIGHTS, RADIO ARE FUNCTIONAL. INTERMITTENTLY WHILE OPERATING THE VEHICLE, ALL OF THE LIGHTS ON THE INSTRUMENT CLUSTER ILLUMINATE AND THE TACHOMETER AND SPEEDOMETER WILL STOP READING SPEED AND RMPS, RESETTING TO ZERO. WHEN THIS OCCURS IT NOT IMPAIR OPERATION OF THE VEHICLE. ADDITIONALLY, THE STEERING TORQUE SENSOR IS FAILING. INTERMITTENTLY, THE VEHICLE WILL DISPLAY "POWER STEERING ASSIST FAILURE" ON THE INSTRUMENT CLUSTER. WHEN THIS OCCURS, TURNING THE CAR ON AND OFF REPEATEDLY WILL TEMPORARILY RESOLVE THE ISSUE.

Steering
Filed Mar 13, 2018178,000 milesMI

RECALL 14S05. I RECEIVED A RECALL NOTICE REGARDING MY POWER STEERING SHORTLY AFTER PURCHASING THIS VEHICLE. I TOOK IT IN AS INSTRUCTED. THE DEALERSHIP "REPROGRAMMED IT" AS INSTRUCTED BY FORD. NOW THE TORQUE SENSOR THAT WAS ALSO UNDER SAME RECALL IS OUT AND THEY WILL NOT FIX IT. THEY ARE TELLING ME THE RECALL WAS SATISFIED. AFTER DOING SOME RESEARCH AND READING OTHER STORIES ABOUT THE SAME ISSUE I FEEL THIS WAS A SCAM BY FORD TO SATISFY THE RECALL. THEY ARE PUSHING THE COST TO THE CONSUMER. THE REPROGRAM IS JUST A WARNING THAT THE STEERING IS GOING TO FAIL IT WAS NEVER ANY FIX. THE SENSOR SHOULD HAVE BEEN REPLACED. THIS IS A SAFETY WARNING ON THEIR OWN ADMISSION WHEN YOU CALL TO INQUIRE ABOUT THE RECALL. I REALLY THINK THIS IS WRONG ON EVERY LEVEL.

Steering
Filed Mar 12, 2018155,000 milesWI

THE VEHICLE WAS IN MOTION AT 55 MPH ON A HIGHWAY WHEN THE ELECTRIC POWER STEERING FAILED AND HAD NO POWER STEERING. THE CONSOLE THEN HAD A WARNING COME UP SAYING A POWER STEERING FAILURE ACCURED. THIS VEHICLE DID HAVE THE RECALL DONE FOR THE POWER STEERING AT WHICH TIME THERE WERE NO PROBLEMS

Unknown or Other
Filed Mar 12, 201868,000 milesGA

I HAVE A 2010 FORD ESCAPE. THE CAR JERKS WHEN ACCELERATING. FEELS LIKE YOU'RE GETTING HIT FROM THE BACK. FORD AUTHORIZED DEALERSHIP BEEN TRYING TO GET IT FIXED FOR ABOUT TWO YEARS NOW CLAIMING THAT THE FAULTY PARTS ARE REPLACED/FIXED. NOW MY EXTENDED WARRANTY HAS EXPIRED AND I STILL HAVE THE SAME PROBLEM. THIS IS A SAFETY ISSUE IF THE VEHICLE JERKS AND HAVE TO LOOK AROUND.

Steering
Filed Mar 12, 2018232,000 milesMI

I WAS DRIVING MY 2010 FORD ESCAPE WHEN I ALL OF A SUDDEN LOST POWER STEERING WHILE TURNING WITH NO WARNING. I WAS ABLE TO PULL OFF ON THE SIDE OF THE ROAD THEN MY ESCAPE BEGAN TO MAKE A "DINGING" NOISE REPEATEDLY AFTER THE VEHICLE WAS STOPPED AND PUT IN PARK. THE CAR THEN SHOWED "POWER STEERING ASSIST FAULT" . MY ESCAPE HAS NOT HAD POWER STEERING SINCE THIS INCIDENT. I CALLED THE DEALERSHIP I PURCHASED THE ESCAPE FROM AND THEY INFORMED THAT THE POWER STEERING ASSIST RECALL HAD BEEN SATISFIED PRIOR TO ME PURCHASING IT WITH THE REPROGRAM AND NOTHING REPLACED. I THEN CALLED FORD CUSTOMER CARE WHO CONFIRMED THIS INFORMATION AND THAT I WOULD HAVE TO PAY FOR THE REPAIR MYSELF SINCE THE RECALL WAS ALREADY SATISFIED WITH THE REPROGRAM. WHEN RUNNING A CODE SCANNER IT COMES BACK AS THE TORQUE SENSOR CODE. I AM CURRENTLY BARELY ABLE TO DRIVE THE VEHICLE WITHOUT THE POWER STEERING AND UNABLE TO AFFORD THE $1500-$2000 REPAIR THAT I WAS TOLD "MIGHT WORK" BY THE DEALERSHIP.

Fuel/Propulsion System
Filed Mar 9, 2018NY

I HAVE A RECALL NOTICE FROM FORD SAFETY RECALL - 16S41; NHTSA RECALL 16V-777 FROM DEC 2016 AND I HAVE CALLED THE DEALERSHIP NEAR ME AND HAVE BEEN TOLD 3 TIMES THAT THE PARTS ARE ON NATIONWIDE BACK ORDER. DEALERSHIP IS WEST HERR FORD, RIDGE RD WEST ROCHESTER, NY 14626; THIS IS NOT RIGHT

Steering
Filed Mar 7, 2018146,250 milesMN

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 15 MPH, THE STEERING WHEEL FAILED AND WAS DIFFICULT TO TURN. ALSO, THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 146,250. *TT THE CONSUMER STATED MECHANIC DIAGNOSED SENSOR FAILURE, VEHICLE REPAIRED AND RECALIBRATED. *TR

Fuel/Propulsion System
Filed Mar 6, 2018GA

REFERENCE TO NHTSA SAFETY RECALL 16V-777 I HAVE BEEN UNABLE TO GET MY CAR IN FOR THIS RECALL. I HAVE MADE TWO APPOINTMENTS WITH MY LOCAL FORD DEALER(HINESVILLE, GEORGIA) AND BOTH HAVE BEEN CANCELLED. THE SAY PART/S ARE BACKORDERED AND DO NOT KNOW WHEN THEY WILL BE AVAILABLE. EVEN THOUGH AS OF YET I AM HAVING NO ISSUES I FEEL UNSAFE RIDING IN A CAR WHOSE FUEL SYSTEM MAY LEAK AND POSSIBLE IGNITE. NOT SURE ANYTHING CAN BE DONE BUT THOUGHT IT WAS IMPORTANT TO DOCUMENT MY EFFORTS JUST IN CASE.

Steering
Filed Mar 6, 201885,656 milesIA

LOSS OF POWER STEERING AT LOW AND HIGH SPEEDS INTERMITTENTLY ON BOTH CITY AND HIGHWAYS. CAR REPORTED FAULT IN POWER STEERING ASSIST SYSTEM, AND DRIVER EXPERIENCED LOSS OF POWER STEERING FOR 5 - 15 SECONDS AT EACH EVENT. THE VEHICLE WAS UP TO DATE ON ALL RECALLS, AND HAD THE 14S05 COMPLETED BACK IN 2014. DEALERSHIP CONFIRMED THE ISSUE IS A FAILED TORQUE SENSOR. VEHICLE HAS 86K MILES ON THE ODOMETER.

Fuel/Propulsion System
Filed Mar 5, 2018100,000 milesMO

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE RECALL NOTIFICATION WAS RECEIVED IN JANUARY OF 2018. THE CONTACT STATED THAT THE ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE INDICATOR REMAINED ILLUMINATED DUE TO A FUEL SYSTEM FAILURE. THE CONTACT CALLED SCHICKER FORD (3300 SOUTH KINGS HIGHWAY BOULEVARD, ST LOUIS, MO 63139, 314-664-4100) AND WAS ADVISED NOT TO DRIVE THE VEHICLE. THE DEALER STATED THAT PARTS WERE ORDERED, BUT WERE STILL ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND FILED CASE NUMBER: CAS14252911. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Fuel/Propulsion System
Filed Mar 5, 2018FL

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Mar 2, 201820,000 milesIL

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE HAZARD LIGHTS AND BRAKE LIGHTS DID NOT OPERATE ON THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO RON TIRAPELLI FORD (4355 W JEFFERSON ST, SHOREWOOD, IL), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

Steering
Filed Mar 1, 2018WV

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE REVERSING OUT OF A PARKING SPACE, THE STEERING COLUMN SEIZED WITHOUT WARNING. THE CONTACT PARKED THE VEHICLE AT A RELATIVE'S HOUSE. THORNHILL FORD LINCOLN (500 FORD FAIRLANE US-119, CHAPMANVILLE, WV) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED DUE TO THE FEES. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE VIN AND FAILURE MILEAGE WERE NOT PROVIDED

Fuel/Propulsion System
Filed Mar 1, 201877,656 milesOH

AIR CONDITIONING DOES NOT WORK AND RADIATOR FAN RUNNING CONSTANTLY AND LOUDLY SOUNDING AS IF IT WILL BLOW UP. THE AIR CONDITIONING SYSTEM PARTS HAVE BEEN REPLACED AS HAVE THE RADIATOR FAN RELAY SWITCH. THE ISSUES ARE RE-OCCURING AGAIN. FORD DEALERSHIPS CLAIM THEY HAVE NO KNOWLEDGE OF THIS PROBLEM OR OF A FIX, ALTHOUGH THERE ARE MANY SIMILAR COMPLAINTS ONLINE. THESES ISSUES APPEAR SOMEHOW TO BE RELATED BECAUSE WHEN THE RAD FAN IS ON HIGH, SOON AFTER THE AIR CONDITIONING UNIT DUMPS THE COOLANT. I JUST HAD A 5,000 MILE OIL CHANGE AND INSPECTION AND THE COOLANT WAS SAID TO HAVE BEEN FILTHY, BUT IT HAD JUST BEEN REPLACED IN EARLY JULY 2017, WHEN THE AIR CONDITIONING UNIT DUMPED IT. THE AIR CONDITIONING IS NOT WORKING AND THE RAD FAN IS RUNNING ON HIGH ALL THE TIME.

Fuel/Propulsion System
Filed Feb 28, 2018NY

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED HASSETT FORD LINCOLN SUBARU OF WANTAGH (3530 SUNRISE HWY, WANTAGH, NY 11793) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

Steering
Filed Feb 28, 2018140,000 milesIA

POWER STEERING ASSIST LIGHT CAME ON WHILE DRIVING ON THE HIGHWAY. ONCE I WAS ABLE TO PULL OVER TO A STOP, I PUT THE CAR IN PARK, THE STEERING WHEEL WAS SHAKING WHILE I HAD THE CAR IN PARK. I PUT THE CAR IN GEAR AND WENT TO TURN THE CORNER AND POWER STEERING WAS GONE.

Steering
Filed Feb 26, 2018109,000 milesMI

WHILE I WAS DRIVING MY VEHICLE THE POWER STEERING WENT OUT SUDDENLY WITH NO WARNING WHEN I WAS TURNING LEFT ONTO A BUSY HIGHWAY. THERE WAS AN ERROR CODE OF ELECTRONIC STEERING ASSIST FAULT. IT SUDDENLY CAME BACK ON AND I WAS ABLE TO TURN THE VEHICLE BARELY AVOIDING AN ACCIDENT. I FOUND OUT THAT THIS PART HAD BEEN PART OF A RECALL BY FORD AND WAS SUPPOSEDLY FIXED. THE DEALER REFUSED TO OPEN THE RECALL EVEN THOUGH THERE WERE 3 FIXES AND THEY ONLY DID THE FIRST/CHEAPSET ONE.

Fuel/Propulsion System
Filed Feb 25, 201890,255 milesWI

I HAVE GOTTEN A RECALL 16V-777, 16S41/NHTSA. I HAD TAKEN MY CAR IN FOR OIL AND THEY CHECKED THE RECALL, THEY TOLD ME MY TEST FAILED AND WOULD NEED TO REPLACE THE PARTS. I HAD TO TAKE IT BACK. SO SOON AS I TURNED OFF MY CAR AFTER I LEFT THERE. I HAD A PROBLEM RESTARTING IT. I CALLED THEM AND THEY TOLD ME TO WAIT A FEW DAYS, THAT THERE MAYBE AIR IN THE LINE. IT HAD GOTTEN WORSE. WENT BACK IN FOR REPAIR. IT WAS GOOD FOR A FEW DAYS AND NOW I AM HAVING THE SAME PROBLEM WITH IT RESTARTING. I WENT TO A DIFFERENT FORD GARAGE. THEY TOLD ME THEY WON'T TOUCH IT BECAUSE A DIFFERENT GARAGE DID THE WORK. AT THIS POINT I HAVE NOT BEEN BACK TO THE GARAGE THAT DID THE WORK YET. I WAS NOT HAVING ANY PROBLEMS BEFORE THE REPAIR WAS DONE. SO THE ONLY PROBLEM I HAVE IS IT WHEN I AM TRYING TO START MY ESCAPE.

Fuel/Propulsion System
Filed Feb 22, 2018WI

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LES STUMPF FORD IN APPLETON, WISCONSIN (3030 WEST COLLEGE AVE, 54914) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT SMELLED A FUEL ODOR IN AND AROUND THE VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

Fuel/Propulsion System
Filed Feb 21, 2018IL

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (JACKSON FORD IN DECATUR, ILLINOIS) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Fuel/Propulsion System
Filed Feb 21, 201863,800 milesNJ

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, FUEL WAS NOTICED LEAKING FROM UNDERNEATH THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL LINE HAD DETERIORATED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 63,800.

Steering
Filed Feb 12, 2018119,000 milesIL

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 45 MPH, THE POWER STEERING ASSIST FAILED AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE SPUN OUT WITHOUT CRASHING. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE THE FAILURE. THE VEHICLE WAS DRIVEN TO THE CONTACT'S HOME. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE VIN WAS EXCLUDED FROM THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 119,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Ford Escape → · Every Escape year → · How the figures are calculated →