Page 20 of 21 · complaints 951–1,000 of 1,027

2002 Ford Escape complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Engine and Engine Cooling › Exhaust System
Filed May 30, 2002GA

I WAS DRIVING IN AFTERNOON TRAFFIC YESTERDAY WHEN MY CAR WENT FROM 40 MPH TO 20 MPH. OIL LIGHT AND EMISSIONS LIGHT CAME ON, AND THEN THE CAR STALLED AND ROLLED TO A STOP. I TURNED THE ENGINE OFF, AND IT RESTARTED AFTER FIVE MINUTES. I MADE IT HOME. IT WAS QUITE SCARY AS I WAS SITTING IN TRAFFIC. I HAD HEARD FROM SOMEONE IN A SHOPPING CENTER ABOUT THIS PROBLEM WITH THEIR 2001 MODEL. UPON RESEARCH ON YOUR SITE TODAY, I AM ALARMED AT THE NUMBER OF OCCURRENCES AND THAT THIS IS A SERIOUS PROBLEM. I WILL BE TAKING TO THE DEALERSHIP TODAY FOR REPAIR. I AM CONCERNED THAT FORD HAS NOT DONE ANYTHING ABOUT THIS AFTER READING HOW WIDE-SPREAD THIS IS. I AM TERRIFIED TO DRIVE IT NOW AS I HAVE A TWO YEAR OLD DAUGHTER AND AM SIX MONTHS PREGNANT.*AK

Unknown or Other
Filed May 30, 2002GA

WHILE DRIVING MY 2002 ESCAPE STALLS--NO POWER--NO BRAKES. THE POWER STEERING GOES OUT THE THE ENGINE LIGHT COME ON.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed May 28, 2002PA

ENGINE STALLS FOR NO APPARENT REASON WHILE TRAVELING DOWN HILL.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed May 24, 2002VA

ON TWO OCCASIONS, WHILE COASTING DOWN A HILL NEAR MY HOME, THE ENGINE OF MY 2002 FORD ESCAPE XLT HAS QUIT. I DISCOVERED THIS WHEN I TRIED TO ACCELERATE AT THE BOTTOM ON THE HILL, ONLY TO FIND THAT THE GAS PEDAL DIDNT RESPOND. ON THE FIRST OCCASION, I PULLED OVER AND STOPPED, PUT THE CAR IN PARK, AND RESTARTED IT WITHOUT ANY PROBLEMS. ON THE SECOND OCCASION, I PUT THE GEAR SELECTOR INTO NEUTRAL AND QUICKLY RESTARTED WHILE COASTING ALONG. ON BOTH OCCASIONS, CARS IN BACK OF ME HAD TO BRAKE SHARPLY TO AVOID COLLISION. BOTH INSTANCES WERE IN APRIL 2002, ABOUT THREE WEEKS APART. AT THE TIME, THE CAR WAS ABOUT 5 MONTHS OLD AND HAD BEEN DRIVEN ABOUT 5500 MILES. I TOOK THE CAR TO THE DEALER ON 5/23/02. THE INVOICE SAYS THAT THEY PERFORMED A WDS TEST, REBURNED AND UPDATED THE PROCESSOR. THERE IS NO EVIDENCE THAT NEW PARTS WERE USED. HANDWRITTEN NOTES ON THE PAPERWORK INDICATE A TECHNICAL SERVICE BULLETIN WAS USED TO GUIDE THE REPAIR, BUT THE NUMBER WASNT GIVEN. *AK

Electrical System › Ignition
Filed May 24, 2002PA

VECHICLE STALLS FOR UNKNOWN REASON WHILE DRIVING.*AK

Steering › Hydraulic Power Assist System
Filed May 17, 2002VA

ALL FUNCTIONS SUDDENLY LOCKED UP. I HAD NO FUNCTIONALITY IN STEERING, BRAKES, AND ACCELERATION. I HAD NO CONTROL OF THE CAR AND CAR SLOWLY DIED. AFTER A FEW MINUTES I WAS ABLE TO RESTART CAR WITH NO PROBLEMS. BUT THIS COULD POTENTIALLY HAVE CAUSED A FATAL ACCIDENT IF ENVIRONMENT, SPEED, ETC., WERE JUST SLIGHTLY DIFFERENT.

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed May 17, 2002KS

BOUGHT VEHICLE 11/1/2001. THE FIRST TIME, 1/9/2002 WITH ONLY 1547 MILES, LET OFF OF GAS, COASTING DOWN HILL, APPROX 40 MPH, CAR DIED, LOST POWER STEERING AND BRAKES. AFTER COASTING TO A STOP, CAR RESTARTED. DEALER REPLACED POWERTRAIN CONTROL MODULE RELAY. 2ND TIME, ON 5/3/2002, WITH 3949 MILES, SIMILAR CONDITIONS, CAR DIED, LOST POWER STEERING AND BRAKES, CAR RESTARTED AFTER COASTING TO A STOP. DEALER CHANGED THE FUEL MIXTURE IN THE COMPUTER. I HAVE SERIOUS DOUBTS THAT THIS HAS FIXED THE PROBLEM.

Visibility › Defroster/Defogger/Hvac System
Filed May 8, 2002MI

MUSTY/FOUL SMELL COMING FROM THE HEATING/AIR CONDITIONER VENTS.*AK

Power Train › Automatic Transmission
Filed May 7, 2002PA

VEHICLE CUTS OFF WHEN DECELERATING, GOING DOWN A HILL TO ACCELERATE UP A HILL. PROBLEM IS INTERMITTENT. ALSO, FORD IS AWARE OF PROBLEM, BUT NOT SURE OF WHAT SOLUTION COULD CURE THE PROBLEM. PLEASE PROVIDE MORE INFORMATION.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed May 1, 2002MN

WHEN I TEST DROVE THE 2002 FORD ESCAPE ON SATURDAY, APRIL 20, 2002, THE BRAKES WERE SPONGY BUT I WAS TOLD THAT NEW BRAKES HAVE TO "WEAR IN" BEFORE THEY GET SOLID. I BOUGHT THE VEHICLE. THE BRAKES SEEMED TO GET MORE SPONGY AFTER WE HAD DRIVEN IT HOME, SO I CALLED NORTHSTAR FORD ON MONDAY, APRIL 22, TO HAVE THEM CHECK THE BRAKES AND CORRECT A VIBRATION ON TUESDAY MORNING AT 8:00. AT THAT APPOINTMENT THEY WORKED ON CORRECTING THE VIBRATION BUT THEY DIDN'T DO ANYTHING ABOUT THE BRAKES. THAT AFTERNOON WHEN I DROVE THE ESCAPE DOWNTOWN DULUTH, WHEN I STOPPED AT A RED LIGHT ON A HILL, I NOTICED THAT WITH MODERATE PRESSURE I COULD PUSH THE BRAKE PEDAL NEARLY TO THE FLOOR. I MADE ANOTHER APPOINTMENT FOR THURSDAY, APRIL 25, TO HAVE THEM WASH OFF SOME TIRE DRESSING THAT HAD SPATTERED ON THE VEHICLE. WHEN I ASKED THEM TO CHECK THE BRAKES, THEY SAID THE BRAKES WERE NORMAL AND THEY WOULDN'T DO ANYTHING ABOUT THE BRAKES. SO I GAVE THEM A PAPER TO SIGN THAT STATES "THE BRAKES ON OUR FORD ESCAPE ARE FUNCTIONING NORMALLY EVEN THOUGH THEY ARE VERY 'SPONGY.' FURTHERMORE, WHEN MODERATE PRESSURE IS APPLIED TO THE BRAKE PEDAL, THE PEDAL GOES NEARLY TO THE FLOOR. THIS TYPE OF BRAKE RESPONSE IS NOT CONSIDERED A SAFETY HAZARD. " THE SERVICE PEOPLE AT NORTHSTAR TOLD ME THE BRAKES WERE NORMAL, BUT THEY WOULDN'T SIGN THE PAPER. I'M REALLY WORRIED THAT IF I EVER HAVE TO MAKE A PANIC STOP THE BRAKES ARE GOING TO FAIL. I DON'T TRUST A BRAKE PEDAL THAT GOES NEARLY TO THE FLOOR. WHEN IT BECAME CLEAR THAT THEY

Latches/Locks/Linkages › Doors › Latch
Filed Apr 30, 2002VA

PASSENGER'S SIDE DOOR CANNOT BE OPENED MANUALLY. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

Electrical System › Ignition
Filed Apr 28, 2002HI

MY ESCAPE HAS STALLED WHILE GOING DOWN THE STREET AT 40 MPH. THIS IS MY SECOND ESCAPE TO DO THIS (MY REPLACEMENT FOR MY FIRST ESCAPE) I NEED HELP BEFORE WE GET INTO AN ACCIDENT. *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 26, 2002MO

PE 01 043/ENGINE STALLING: VEHICLE STALLS WHILE DRIVING 30 MPH, VEHICLE WAS ABLE TO RESTART. DEALER NOTIFIED. *AK *JG

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 25, 2002KY

VEHICLE STALLED TWICE AT VARIOUS SPEEDS. AT DEALERSHIP AT THIS TIME.*AK. WHILE IN MOTION VEHICLE CUT OFF. CONSUMER WAS ABLE TO START THE VEHICLE AND PROCEED. A WEEK LATER THE SAME THING OCCURRED. VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE IT WAS EXPLAINED THE VEHICLE DEPROGRAMED ITSELF AND HAD TO BE PROGRAMMED BACK. *JG

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 23, 2002WV

WHILE TRAVELING ON HIGHWAY VEHICLE SHUTDOWN WITHOUT PRIOR WARNING. DEALERSHIP IS AWARE OF PROBLEM.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 23, 2002TX

2002 FORD ESCAPE XLT 4X4, BUILT 2/2002, HAS STALLED TWO TIMES SINCE TAKING DELIVERY ON 2/28/2002. INCIDENT 1: 3/25/2002, 8:30AM, HUMID CONDITIONS, DRIVING APPROX. 30-40MPH, SLIGHT DOWNHILL GRADE, 1/4 TANK GAS, NO A/C, COASTING (MILEAGE = 686). INCIDENT 2: 3/30/2002, 2:00PM, RAINED IN MORNING, DRIVING APPROX. 30-35MPH, LEVEL GRADE, SHORTLY AFTER SLIGHT UPGRADE, 1/2 TANK GAS, NO A/C, COASTING (MILEAGE = 844). BOTH INCIDENTS, VEHICLE STALLED WITHOUT WARNING. DASH LIGHTS ILLUMINATED, NO POWER STEERING OR BRAKING. DUE TO NO SHOULDER ON ROAD, DRIVER RE-STARTED ON FLY BY SWITCHING INTO NEUTRAL AND TURNING IGNITION KEY. VEHICLE RE-STARTED IMMEDIATELY. BROUGHT INTO DEALERSHIP ON 4/2/2002. AFTER LATEST SUGGESTED FORD TESTS SHOWED NO OUT-OF-ORDINARY CONDITIONS, DEALER RETURNED VEHICLE ON 4/8/2002 TO OWNER WITHOUT ANY REPAIRS OR EXPLANATION FOR STALLING INCIDENTS. NOTE: 2002 ESCAPE IS REPLACEMENT VEHICLE FOR 2001 ESCAPE REACQUIRED BY FORD MOTOR COMPANY DUE TO EXACT SAME STALLING BEHAVIOR. PLEASE ADVISE.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 22, 2002VA

PE 01 043/ENGINE STALLING:CONSUMER STATES VEHICLE STALLS INTERMITTENTLY WHILE DRIVING, VEHICLE HAS BEEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE PROBLEM. DEALER UPDATED COMPUTER SOFTWARE AND THERE HAVE BEEN NO FAILURES SINCE SERVICE, BUT DIFFICULT TO KNOW IF FIXED DUE TO INTERMITTENT NATURE OF PROBLEM. *TT

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 21, 2002WV

2ND FAILURE OCCURRED 4/16/2002, WHILE DRIVING ENGINE QUIT, NO WARNING STEERING BECAME STIFF, BRAKING WAS DIFFICULT, BOTH INCIDENTS OCCURRED WHILE I WAS GOING DOWN A HILL COMING OUT OF A CURVE. I WAS ABLE TO GET THE VEHICLE OFF THE ROAD BOTH TIMES WITH SOME DIFICULTY. I WILL BE TAKING THE VEHILCE BACK TO DEALER 2ND TIME ON 4/22/02, FIRST TIME THEY UPGRADED THE PCM,APPARENTLY THIS WAS NOT THE PROBLEM, IF IT HAPPENS AGAIN, AFTER 2ND TIME TO SERVICE, I WILL PURSUE WV LEMMON LAW. I HAVE JUST MADE THE FIRST PAYMENT ON THE VEHICLE. THE FIRST OCCURANCE HAPPEND 4 DAYS AFTER PURCHASE.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 19, 2002OH

VEHICLE HAS STALLED TWICE AT 35-40 MPH, DEALER HAS REPLACED DELTA PRESSURE FEEDBACK SENSOR, EEC RELAY, IDLE AIR CONTROL AND DID WDS SELFTEST, DATA LOGGER ROAD TEST.VEHICLE STALLED IN RUSH HOUR TRAFFIC. CONSUMER LOST POWER STEERING AND BRAKES, HOWEVER CONSUMER WAS ABLE TO SLOW TO A STOP, VEHICLE STARTED RIGHT BACK UP. AGAIN WHEN THE VEHICLE STALLED, CONSUMER TOOK IT TO THE SHOP WHERE THEY CHECKED GROUND CONNECTIONS, REPLACED THE IDLE AIR CONTROL UNIT AND ATHE THROTTLE BODY. CONSUMER WAS INFORMED THAT THEY COULD NOT GUARANTEE A 100% FIX BECAUSE THEY DID NOT KNOW WHAT WAS REALLY CAUSING THE PROLEM. ALSO, THE ALTERNATOR WENT OUT 5 DAYS AFTER CONSUMER PURCHASED THE VEHICLE. *JG

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 18, 2002MD

CONSUMER STATES THAT WHILE DRIVING 20-25 MPH THE VEHICLE STALLED OUT AND DIED THE DEALER HAS INSPECTED THE VEHICLE AND COULD NOT FIND PROBLEM. NLM *TT

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 18, 2002NY

ON 4/15/02 AFTER DRIVING FOR APPROXIMATELY A 1/2 HOUR ON A CLEAR DAY AT ABOUT 35-40 MPH ON SLIGHT DOWNGRADE WITHOUT ANY INDICATION CAR STALLED. LOST ALL POWER INCLUDING THE STEERING AND BRAKES AND ALMOST WRAPPED MYSELF AROUND A TREE. BROUGHT CAR TO DEALER AND THEY REPLACED THE PCM. TWO DAYS LATER MY FIANCE WAS DOING 60 MPH ON LI EXPRESSWAY WHEN AGAIN WITHOUT ANY INDICATION THE CAR STALLED ALMOST CAUSING A MAJOR ACCIDENT. CALLED MCDANIEL FORD AND WAS TOLD TO CALL AAA TO HAVE CAR TOWED TO DEALER BUT THEY SAID THEY COULD NOT PROVIDE A LONER BECAUSE IT WASN'T FIGURED INTO THE COST OF THE CAR AND THAT THEY HAVE NEVER HEARD OF ANY SUCH PROBLEMS WITH THE ESCAPE. CALLED AAA THREE TIMES THE FIRST CALL AT 2 PM ON 04/18/02 AND THEY COULD NOT GET A TOW UNTIL 04/19/02. CONTACTED FORD ON 04/18/02 AND REPRESENTATIVE SAID THAT THERE WERE NO SIMILIAR COMPLAINTS AND NO RECALLS BUT TO CONTACT THE DEALER.*AK

Electrical System › Ignition › Module
Filed Apr 16, 2002OH

VEHICLE STALLED AT 35-40 MPH. DEALER REPLACED ECC POWER RELAY. MILEAGE WAS 5162 MILES. VEHICLE STALLED AGAIN AT SAME SPEED ON 15 APRIL 2002, DEALER REPROGRAMMED TCM. *AK

Engine and Engine Cooling › Engine
Filed Apr 16, 20021,000 milesWV

THE VEHICLE JUST QUIT WHILE I WAS DRIVING-STEERING BECAME HARD NO WARNING. THIS WAS THE SECOND TIME SAME THING HAPPENED 4 DAYS AFTER PURCHASE. *TS *NLM ****DIMSII IVOQ ENTRY POSTED AFTER 12-12-02 CUT OVER TO ARTEMIS****760788

Electrical System › Alternator/Generator/Regulator
Filed Apr 15, 2002TX

CAR STALLS WHILE DRIVING. HAPPENED DURING DECELERATION ON AN INTERSTATE OFF-RAMP.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 13, 2002OH

ON FIRST OCCASION VEHICLE SHUT DOWN, DASH LIGHTS CAME ON, POWER STEERING AND BRAKES FAILED. NEEDED TO COAST INTO A PARKING LOT. VEHICLE RESTARTED AND WAS ABLE TO GET HOME. ONLY HAD VEHICLE 1 MONTH. TOOK VEHICLE TO DEALERSHIP, (NOT POINT OF SALE) AND HAD VEHICLE INSPECTED. WAS TOLD THAT THEY WERE UNABLE TO DUPLICATE THE PROBLEM AND THAT IT WAS DUE TO EXCESSIVE AMOUNT OF OTHER KEYS ON PRIMARY KEY RING, TO REMOVE THE KEYS DUE TO THEY WERE INTERFERING WITH THE PATH AND SHUTTING DOWN VEHICLE. REMOVED THE KEYS AND CONTINUED TO DRIVE. ON 4/9/02 WAS DRIVING IN EXACT LOCATION AS PREVIOUS INCIDENT, GOING ABOUT 35-40 MPH AND SAME THING HAPPENED. HAD PUT A FILE CABINET KEY ON KEY RING, THOUGHT WAS SAME ISSUE, DIDNT' REPORT AGAIN. ON 4/11/02 WHILE TRAVELING ON MUCH BUSIER AND MUCH MORE DANGEROUS ROAD, VEHICLE AGAIN STALLED. NO SAFE SHOULDER TO PULL OFF ONTO AND UNABLE TO RESTART WHILE IN PROCESS. WAS LUCKILY ABLE TO COAST ONTO SIDE STREET, BREAKS AND STEERING WERE NOT FUNCTIONING PROPERLY, HAD TO ROLL TO STOP. ABLE TO RESTART AND GET TO WORK. WILL NOTIFY DEALERSHIP ASAP.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 12, 2002PA

VEHICLE STALLS WITHOUT PRIOR WARNING AT ANYTIME. DEALERSHIP IS AWARE OF PROBLEM.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 8, 2002PA

ESCAPE STALLED (FOR THE 3RD TIME)WHILE GOING ON A SLIGHT HILL, APPROXIMATELY 35 MPH. LOST POWER STEERING AND BRAKES. INFORMED DEALER AND MANUFACTURER. DROPPING OFF TO DEALER TOMORROW FOR THE 2ND TIME!!!. *AK

Steering › Hydraulic Power Assist System
Filed Apr 5, 2002TN

I WAS DRIVING AT 55 MPH WHEN SUDDENLY I LOST ALL STEERING AND BRAKES. NO WARNING LIGHTS CAME ON. I WAS ABLE TO GET THE VEHICLE SLOWED DOWN BY PUTTING BOTH FEET ON THE BRAKE. I HAD TO STEER WITH BOTH HANDS. I WAS ABLE TO GET THE VEHICLE SLOWED DOWN AND OFF THE ROAD. I CALLED FORD ROADSIDE ASSISTANCE AND HAD THE VEHICLE TOWED TO LANCE CUNNINGHAM FORD. THE DEALERSHIP DIAGNOSED THE PROBLEM TO BE SOMETHING WRONG WITH A COMPUTER PART. THEY REPROGRAMMED THE COMPUTER . THEY WENT TO FORDS WEBSITE TO FIND OUT WHAT THE PROBLEM WAS. THEY TOLD ME IF THERE WAS A CERTAIN NUMBER ON THE COMPUTER THEN IT COULD BE REPROGRAMMED. IF IT HAD NOT BEEN THAT NUMBER, THEY WOULD HAVE HAD TO REPLACE THE COMPUTER. SINCE HAVING THE VEHICLE REPAIRED, I HAVE NOTICED THE STEERING IS STILL NOT RIGHT. I'M DRIVING DOWN THE ROAD AND IT FEELS LIKE ON OCCASION THE STEERING WILL STEER OFF ON ITS OWN. IT DRIVES LIKE WHEN YOUR DRIVING IN HIGH WINDS. I TOOK THE VEHICLE BACK TO THE DEALERSHIP TO BE RECHECKED AND THEY ADVISED THEY COULD NOT FIND ANY PROBLEMS WITH IT. I HAVE EXPLAINED TO THE SERVICE DIRECTOR THAT I AM NOT SATISFIED WITH THE VEHICLE AND I'M WAITING ON A RESOLUTION. I FEEL THIS VEHICLE IS NOT SAFE TO DRIVE ON THE INTERSTATE BECAUSE I CANNOT BE GUARANTEED THE ENGINE WILL NOT STALL AGAIN. I FEEL VERY UNSAFE AND UNCOMFORTABLE DRIVING OR HAVING MY FAMILY IN THIS VEHICLE. FORD MOTOR COMPANY SHOULD RECALL THIS VEHICLE BEFORE FATALITIES OCCUR. *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Mar 29, 2002GA

ENGINE STALLED WHILE DRIVING AT 40 MILES PER HOUR. THIS IS THE SECOND TIME. IT FIRST HAPPENED JAN. 31ST. DEALER SAID THEY CALLED FORD AND ALL THEY HAD TO DO WAS REPROGRAM THE COMPUTER. WE LIVE IN A LARGE CITY AND I AM JUST AFRAID THIS WILL HAPPEN AGAIN IN HEAVY TRAFFIC AND I WON'T BE ABLE TO GET OUT OF THE WAY.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Mar 26, 2002NC

WHILE DRIVING THE VEHICLE SHUT DOWN WITHOUT WARNING RESULTIN IN LOSS OF STEERING AND BRAKING ABILITY, THE DEALER HAS BEEN CONTACTED ABOUT THIS PROBLEM. NLM

Power Train › Automatic Transmission › Control Module (tcm/Pcm/Tecm)
Filed Mar 26, 2002NC

WHILE DRIVING VEHICLE STALLED CAUSING THE STEERING WHEEL TO LOCK UP AND THE SYSTEM TO SHUT DOWN, AFTER THE VEHICLE SAT FOR 30 MIN THE VEHICLE COULD BE RESTARTED, THE DEALER HAS BEEN CONTACTED, CONSUMER STATES THE PROBLEM WAS THE PCM. NLM

Engine and Engine Cooling › Engine › Gasoline
Filed Mar 26, 2002MD

CONSUMER COMMENTS THAT WHILE GOING DOWNHILL, THE ENGINE WOULD STALL, THE ENGINE WOULD TURN OFF, AND ENGINE LIGHT WOULD COME ON ALSO CAUSING CONSUMER TO LOOSE POWER STEERING AND BRAKES, DEALERSHIP REPLACED THE FUEL LEAD. *JG

Latches/Locks/Linkages › Doors › Latch
Filed Mar 25, 2002MI

REAR DOOR IS JAMMED CLOSED. WILL NOT UNLOCK EITHER ELECTRICALLY OR MANUALLY. DOOR CANNOT BE OPENED FROM INSIDE OR OUTSIDE HANDLE. DEALER ADVISES "NO KNOWN FIX" AND WAS UNABLE TO REPAIR. DEALER ALSO ADVISES THAT OTHER REAR DOOR MAY FAIL AT ANY TIME, POTENTIALLY TRAPPING REAR SEAT PASSENGERS IN VEHICLE. DEALER REPORTS "FORD KNOWS THERE IS A PROBLEM AND IS WORKING ON A FIX" BUT CANNOT PROVIDE A TIMELINE FOR WHEN A REPAIR CAN BE MADE.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Mar 14, 2002GA

VEHICLE HAS STALLED 4 TIMES, DOWNHILL ONLY. DEALER CANNOT FIND CAUSE OF PROBLEM. *AK *TT

Visibility › Power Window Devices and Controls
Filed Mar 12, 2002TX

YES, MY WIFE AND DAUGHTER AND NEW GRANDSON WERE DRIVING DOWN THE FREEWAY WHEN THE PASSENGER POWER WINDOW JUST SHATTERED. I AM TRYING TO GET FORD TO REPLACE IT FOR FREE. SINCE THIS IS A FACTORY PROBLEM. *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Mar 12, 2002PA

VEHICLE STALLED WHILE DRIVING AT 40-45MPH TWICE ON 03/08/02. THE ENGINE INDICATOR DID NOT GO ON BEFORE THE STALL. THE RADIO, HEAT, CLOCK, ETC. STAYED ON DURING THE STALL. THE STEERING BECAME VERY TIGHT AND HEAVY. AFTER WRESTLING THE CAR TO THE SIDE OF THE ROAD, THE CAR RESTARTED AFTER PUTTING IT IN PARK. DEALER AND MANUFACTURER WHERE NOTIFIED.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Mar 11, 2002AK

2002 FORD ESCAPE XLT, VEHICLE WOULD NOT START, ENGINE TURNED OVER BUT SOOUNDED LIKE IT WAS GOING TO BLOW UP. AFTER SEVERAL ATTEMPTS IT FINALLY STARTED. IT DOES THIS 2 OR 3 TIMES A DAY. DEALER SAYS NO PROBLEM, IT WILL FIX ITSELF. VEHICLES ENGINE SMOKED ON TWO OCCASIONS, THOUGHT THE CAR WAS ON FIRE. DEALER SAYS THERE IS NOTHING WRONG. VEHICLE WILL SURGE ON ITS OWN, EVEN WITH THE BRAKE DEPRESSED, ALMOST AS IF I HAD FLOORED IT. I CANNOT DRIVE 20 MPH, IT SURGES FORWARD! LAST INCIDENT I HAD WITH THE VEHICLE, I LOST COMPLETE USE OF THE BRAKES, NO HYDRAULICS, NO NOTHING. PEDAL DEPRESSED RIGHT TO THE FLOOR. ALMOST GOT INTO A HEAD ON COLLISION, USED E-BRAKE TO STOP. HAPPENED A SECOND TIME LATER THAT DAY. TOOK CAR TO DEALERSHIP, NOTHING IS WRONG. CONTACTED FORD REP. AND THEY WILL NOT DO ANYTHING TO HELP ME. I DO NOT FEEL SAFE DRIVING THIS VEHICLE. I DO NOT WISH TO KEEP THE VEHICLE.

Engine and Engine Cooling › Engine › Gasoline
Filed Mar 11, 2002PA

THE ENGINE STALLED WHILE COASTING AT APPROXIMATELY 38 MILES, WHILE GOING DOWN A HILL. THE SAME PROBLEM HAPPENED THE FOLLOWING DAY. I TOOK THE CAR TO THE DEALER TODAY AND THEY REPROGRAMMED THE PCM.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Mar 6, 2002OH

ENGINE CUT OUT WHEN TRAVELING DOWNHILL AT APPROX. 40 MPH. BRAKES & STEERING FAILED BUT WAS ABLE TO STOP VEHICLE AND RESTART WITH NO SUBSEQUENT PROBLEMS.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Feb 28, 2002OH

WHILE DRIVING VEHICLE STALLED AT 30 MPH. POWER BRAKES AND POWER STEERING COMPLETELY SHUTDOWN. PLEASE PROVIDE VEHICLE IDENTIFICATION NUMBER, AND ANY FURTHER INFORMATION.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Feb 27, 2002NJ

WHILE DRIVING DOWN A STEEP HILL VEHICLE STALLED/ ENGINE CHECK LIGHT ILLUMINATED, AND ENGINE DIED. DRIVER HAD NO STEERING OR BRAKES. FELT THIS WAS VERY DANGEROUS. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

Electrical System › Ignition
Filed Feb 27, 2002IN

THE VEHICLE LOST ALL POWER; STEERING, BRAKES, AND ELECTRICAL WHILE DRIVING AT APPROXIMATELY 35 MPH. MY EMPLOYEE'S FORD ESCAPE HAD THE SAME PROBLEM AT ABOUT THE SAME MILEAGE. PLEASE NOTE THAT MY VIN NUMBER IS 18 DIGITS AND COULD NOT BE COMPLETELY ENTERED. ([XXX]) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Steering › Hydraulic Power Assist System1 injured
Filed Feb 26, 2002CA

ON SEVERAL OCCASIONS, WHILE TRAVELING ON A STEEP CURVY ROAD AT 25 MPH, VEHICLE LOST POWER BRAKES AND POWER STEERING, CONSUMER HAD TO USE BOTH FEET ON BRAKE PEDAL TO CONTROL SPEED, OIL AND EMISSION LIGHTS CAME ON, CONSUMER WAS ABLE TO TURN OFF STREET ONTO PARKING LOT AND SLOW DOWN ENOUGH TO AVOID CRASHING, ENGINE WAS STILL ON WHEN VEHICLE CAME TO A STOP, DEALER REFLASHED PCM AND REPLACED MASS AIRFLOW SENSOR, THROTTLE BODY AND IAC SOLENOID. *AK *TT

Engine and Engine Cooling › Engine › Gasoline
Filed Feb 25, 2002SC

ENGINE STALLED WHILE DRIVING; NOVEMBER 2001, FEBRUARY 12, 2002, AND FEBRUARY 22, 2002. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Feb 23, 2002CA

BRAKES AND STEERING FAILED ONCE WHILE DRIVING DOWN A CURVY MOUNTAIN ROAD, SPEED APPROX. 25 MPH, SECOND FAILURE AT APPROX 45 MPH ON A STRAIGHT AND LEVEL CITY ROAD. BOTH TIMES TWO FEET HAD TO BE USED ON THE BRAKE PEDAL AND WITH HEAVY STEERING AND THE VEHICLE WAS JUST STOPPED BEFORE CRASHING INTO OBSTACLES. NO WARNING PRECEEDED THE INCIDENTS. THREE DASH WARNING LIGHTS CAME ON AFTER. THE DEALER TOOK THE VEHICLE BACK TO THE DEALERSHIP BOTH TIMES AND THE FIRST TIME SAID PERHAPS WE HAD MORE THAN ONE KEY ON THE KEY RING IN THE IGNITION KEY HOLE. THIS WAS NOTED AS A POTENTIAL CAUSE OF TURNING OFF THE ENGINE. THIS WAS NOT THE CASE IN EITHER INCIDENT, ONLY THE IGNITION KEY WAS ON THE RING. FIRST INCIDENT THEY SAID FORD NOTED THE HEAVY KEY POSIBILITY AND FORD ENGINEERING ALSO RECOMMENDED REPROGRAMMING THE COMPUTER AND A NEW MASS AIR FLOW SENSOR WAS INSTALLED. THIS DID NOT HELP AS A FEW DAYS LATER THE SAME FAILURE OCCURRED AGAIN, ALMOST RESULTING IN A CRASH. CURRENTLY (FEB. 23, 2002) THE ESCAPE IS AT THE DEALER NOW AFTER THE SECOND NEAR CRASH INCIDENT AS WE WILL NOT DRIVE IT ANYMORE. THEY SAY THEY ARE ASKING THEIR ENGINEERING STAFF AGAIN WHAT TO DO. THIS IS THE SAME SOURCE THAT ORIGINALLY SAID TO TELL US WE PROBABLY HAD TOO MANY KEYS HANGING FROM THE IGNITION KEY. NONE HAS ANY FIRM ANSWER AND SOURCES ON THE INTERNET CONFIRM THIS PROBLEM AND FORD HAS NO SOLUTION AT THIS TIME. WE WOULD LIKE TO TERMINATE THE PURCHASE WHICH WAS DONE ABOUT A MONTH AGO AS THE VEHICLE IS NOT SAVE TO DRIVE. BOTH

Engine and Engine Cooling › Engine › Gasoline
Filed Feb 23, 2002OH

2002 FORD ESCAPE XLT V6 AUTOMATIC 4X4 WITH 2,235 MILES FAILS TO START (WARM OR COLD ENGINE) AFTER APPROXIMATELY 20 MINUTES VEHICLE WILL START AND RUN NORMALLY. VEHICLE IS AT DEALERSHIP AND HAS REFUSED TO START NUMEROUS TIMES, AFTER WAITING APPROX. 20 MINUTES VEHICLE WILL START. VEHICLE HAS STALLED WHILE RUNNING AT DEALERSHIP, IN THEIR PRESENCE, TWICE. DEALERSHIP HAS HAD VEHICLE IN SHOP FOR 5 DAYS WITH NO IDEA WHAT IS CAUSING PROBLEM. DLR CLAIMS THAT THEY HAVE CONTACTED FORD FOR ASSISTANCE. ENGINE IS NOT THROWING ANY COMPUTER CODES. DEALER ORIGINALLY BELIEVED IT WAS WATER IN FUEL BUT HAS "DEFINITELY RULED THAT OUT." *AK

Vehicle Speed Control
Filed Feb 20, 2002NC

ON SEVERAL OCCASIONS, WHILE DRIVING ABOUT 45-50 MPH, STEPPED ON GAS PEDAL TO ACCELERATE AND AUTOMOBILE WAS NOT RESPONDING. LOOKED AT DASHBOARD AND NOTICED THAT ENGINE CHECK LIGHT WAS LIT UP. TRIED TO SLOW DOWN TO PULL ON SIDE OF ROAD, BUT DISCOVERED THAT THERE WERE NO BRAKES AND NO STEERING. CONSUMER WAS ABLE TO COME TO A STOP BY RELEASING THE EMERGENCY BRAKES, HAD NO ACCIDENT. CONSUMER HAS SINCE TRADED IN VEHICLE. *AK *TT

Engine and Engine Cooling › Engine › Gasoline
Filed Feb 18, 2002PA

ENGINE STALLED WHILE GOING DOWN HILL DUE TO LOW RPM AFTER ACCELERATION STOPPED AND FOOT TAKEN OFF OF THE GAS PEDAL. LOSS OF POWER STEERING AND POWER BRAKES AFTER STALL. STARTED RIGHT BACK UP IN NEUTRAL.*AK

Air Bags
Filed Feb 16, 2002TX

AFTER NEW SENSOR INSTALLED FOR AIRBAG, ANOTHER ELECTRICAL COMPONENT HAD AN ERROR. *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Feb 14, 2002OH

I WAS DRIVING @ ABOUT 40 MPHON SAT 1-26-2002 WHEN THE ENGINE STOPPED AND THE DASH LIGHTS FOR THE ENGINE AND OIL CAME ON. I COASTED TO A STOP AND TURNED OFF THE HEATER, RADIO, AND IGNITION AND PUT THE CAR IN PARK. IR STARTED AGAIN BUT I WAS CONCERNED THAT THERE WAS A PROBLEM. I BROUGHT THE CAR TO WILLIAMS FORD(739 FRONT ST. P.O. BOX 220, BEREA,OH 44017) ON MONDAY JAN 29, 2002 TO REPORT THE ENGINE FAILURE. THE SERVICE ADVISOR LOOKED UNDER THE HOOD AND TOLD ME THAT "THE CAR JUST BURPED". I ASKED IF THERE WAS SOMETHING I COULD DO TO PREVENT THIS FROM OCCURRING AGAIN AND HE TOLD ME THAT "THE CAR JUST HAD TO LEARN THE WAY I DRIVE". I QUESTIONED HOW AN INANIMATE OBJECT WITHOUT A BRAIN COULD LEARN. HE TOLD ME "OH YES, IT DOES HAVE A BRAIN". I CALLED ANOTHER SERVICE ADVISOR (ED) AT WILLIAMS FORD ON TUESDAY JAN 30 TO EXPLAIN THE SITUATION. HE TOO ASSURED ME THAT "THE CAR JUST SORT OF HICCUPPED". HE ALSO TOLD ME THAT THE CAR WAS LEARNING THE WAY I DROVE. WHEN I ASKED ME TO EXPLAIN HE SAID IT WAS TERMED "ADAPTIVE IDLE STRATEGY" AND THAT IT WAS BECAUSE THE CAR WAS NEW. I TOLD HIM I HAVE HAD OTHER NEW CARS THAT THIS HAS NOT HAPPENED TO AND ASKED IF THERE WAS ANYTHING I COULD DO TO PREVENT THIS FROM HAPPENING AGAIN BECAUSE I THOUGHT IT WAS A SAFETY ISSUE. HE SAID THE COMPUTER WAS ADJUSTING TO THE WAY I ACCERLATE AND DECELERATE AND THERE WAS NOT ANYTHING I SHOULD DO. I HAVE SINCE READ THAT THE NHTSA IS INVESTIGATING OTHER FORD ESCAPES THAT THE ENGINES HAVE STALLED WHILE DRIVING AND HAVE NEED

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Ford Escape → · Every Escape year → · How the figures are calculated →