2019 Ford Edge complaints

While driving on the highway I experienced an apparent loss of power. It happened on an uphill grade and persisted for the duration of my trip – approximately 25 miles. The problem seemed to only occur on an uphill or flat road. The problem was not evident going downhill. Going home (approximately 32 miles) a few hours later the problem persisted. For about a week nothing happened, and then the problem reoccurred on the highway while coming back from dinner. Since then it has sporadically reappeared getting more frequent in the past few weeks. The symptoms are a complete loss of power, especially on an uphill grade. Lifting my foot off of the accelerator will temporarily bring power back, but trying to accelerate will cause the car to lose power again. If I continue to press the accelerator, the car will eventually come to a complete stop. Now the problem seems to happen at almost any speed and any road condition, uphill, flat, and occasionally downhill. During one occurrence I noticed something. When the problem happened I could see the brake light reflected on the rear window. So in addition to the loss of power, the brakes were activated without me applying the brakes. In discussions with the service manager at the dealership, we both believe the problem may be related in some way to the adaptive cruise control. It would make sense that if the adaptive cruise were activated not only would the brakes be applied, but the system would also shut down the engine. The car has be

When pushing on gas the car stutters and the engine was replace but still having same problem and also getting power train alerts and malfunction indicator lamp. Started back in October of 2021 till now April 2022.

Rear Seat belt is wearing through at an a location close to a jagged edge of a trim cover. The belt is rarely used so the wear is not expected. The service technicians gave us several justifications but finally agreed that their reasoning was likely invalid. They contacted Ford for a service warrantee justification because the repair cost is $700 (seems high). Ford is refusing to pay to repair the belt. The attached pics show the problem and we are concerned that this could be a chronic issue that someone may not notice. We would like to know if there is a process to get assistance with the repair cost.

Experienced harsh upshift and downshift causing vehicle to come to rigid stop and eventually loosing the ability to reverse. This is a serious safety concern to not only myself, but others on the road as my vehicle would not accelerate when coming to a complete stop at a stop sign or a red light, thus putting myself and others at risk of an accident. There were no warning lamps or messages that illuminated either on the dash or on the FordPass application to inform me of any issues that would require maintenance. My vehicle has been brought to a mechanic shop as I was told that the transmission needed to be replaced.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the rearview camera intermittently failed to operate as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 71,000.

Malfunctioning drivers seat belt that won’t extended consistently or once bucked it will inadvertently lock while leaning forward and then lock in jerky/slipping movements. The seatbelt sometimes can not even unlock and therefore cannot be used in the driver seat, putting the driver at risk in collision. The Ford service department would not recognize the problem until out of new car warranty. They have now diagnosed the problem and the new part is not available, putting the driver in a hazardous risk scenario

Found 2 pea sized, spots of something on garage floor over 2 months period of time. Car had seemed to OK with exception of occasional delay in shifting gears. Returning from long drive home, car started jerking and studdering upon acceleration as merging onto highway. This happened several times throughout drive home. Could have been easily rear ended on busy highway, we were very nervous. The system light went on only during the intense jerking, when car was turned off, system light never turned back on when restarted. Vehicle Health report, did not detect any issues. Brought into dealership, they had 5 weeks total, was told needed new transmission and front brakes. They said “luck of the draw” was the cause of the transmission problem. $4800.00 Upon pickup of Edge, studdering noted in brakes. Returned car, another $500, they said rear brakes now needed. This was all after after a $1900 electrical fix. Total spent for this 2019 Edge has been $8000.00 plus for repair. Not right.

2019 ford Edge SEL, FWD, Transmission problem. while driving on the high way, kicking and clunking and slipping, harsh upshift and downshift as well as harsh engagement. All the sudden loss of a power, and vehicle comes to stop. it is very very dangerous on a busy crowded highway which can cause serious accidents and purhaps death. I have contacted ford, and they refused to fix it . Ford is aware of it and they said they can not do anything about it till there will be a recall. My vehicle has only 400 miles passed the 60000 miles, but they refuse to honor the warranty repair on a defect design transmission that are having lots of issues with. I guess they are waitting for something bad to happen before they do anything.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the gear shifter seized while shifting gear and the vehicle lost motive power. The vehicle was taken to the dealer and diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was approximately 68,000.

Our 2019 Ford Edge started to have repeating issue with the Sync touch screen. The screen would turn blue and nothing can be done to reset it in the car. One time a when the screen went blue, I pulled over and turned the car for at least 30 minutes. And it still had an issue when I restarted the car. I went as far as disconnecting the battery in order to get the Sync system to reset. Ford needs to come up with a system update to fix this reoccurring problem.

I HAVE HAD MY 2019 FORD EDGE AT THE DEALERSHIP TWICE WITH A COLLANT PROBLEM. THEY HAVE PUT MY EDGE ON THEIR ANALSIS MACHINE AND CHECKED FOR LEAKS WITH ANYTHING PERTAINING TO THE COOLANT. THEY HAVE NOT FOUND ANYTHING AS TO WHY IT IS LEAKING OR EVAPORATING. THE DEALERSHIP TOLD ME THERE WAS A COOLANT FORD USED IN SOME 2019S MODELS THAT WAS EVAPORATING QUICKLY AND WAS DISCONTINUED IN USE. IVE HAD TO HAVE THEM DRAIN THE OLD COOLANT OUT AND HAVE IT REPLACED BUT SINCE IT IS NOT COVERED UNDER WARRANTY IVE HAD TO PAY OUT OF POCKET FOR THE COST. IM ATTACHING 2 PHOTOS 1 TAKEN IN DEC AND 1 TAKEN IN JAN

Problem with Torque Converter, Transmission Ford has 60000 miles warranty on transmission Consumer has just 600 miles over but Ford refused to cover transmission. Consumer sent over bill repair. Ford Edge 2017 and 2018 has recalls for torque converter, but not 2019.

The vehicle caught fire. It started smoking from under the hood on the driver's side while I was driving slowly in traffic. I pulled over and the smoke continued and caught fire a few seconds later. The fire department was nearby and came quickly to put the fire out. -My safety was put at risk by the car catching fire spontaneously. -The problem has not been reproduced or confirmed by a service center -The vehicle has not yet been inspected by any authorities or agencies -There were no warning lights or indications that anything was wrong before it caught on fire

I was driving and my moonroof (Vista roof) exploded while I was driving on the freeway and completely shattered. It sounded as if a gunshot went off and I was terrified I was being shot at. It was on a 4 lane highway with nowhere I could pull over so I continued until I got to work. The entire first panel had shattered immediately and luckily I had the fabric inside cover closed or I would have been covered in shatter glass. When the roof exploded, I was in traffic, it made me swerve in my lane with cars all around me. I was lucky enough to maintain my exposure so I could continue to drive and didn't cause an accident. This could have caused a horrible accident which would have involved the many drivers around me.

Transmission engagement concerns, harsh upshifting. The car bucks when going through the gears. Dealership cannot reproduce the problem. Delays in acceleration while pulling out onto busy roads are a safety concern. No one else has inspected the problem. There are no warning lights.

The contact owns a 2019 Ford Edge. The contact stated that while driving approximately 68 MPH, the moon roof suddenly shattered making a loud boom and completely detached from the vehicle. The contact stated that no impact had occurred prior to the failure. The contact had spoken to the dealer who confirmed that the VIN was not under recall. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the issue and referred the contact to NHTSA. The approximate failure mileage was 68,000.

1. Engine In February 2021, while commuting from work, vehicle began to shudder at acceleration. White smoke began to emit from exhaust and smelled heavily of coolant. Vehicle died and was towed to dealership. Gaskets A, B, and D were totally replaced. MILEAGE: 55,000 In August 2021, the vehicle cut off while driving around 10 MPH. Received notice that the coolant temperature was too high. Vehicle was taken to dealership and could not replicate the issue. MILEAGE: 64,000 Engine producing a clicking sound that the dealership cannot pinpoint. 2. Transmission Vehicle shudders at acceleration. RPM jumps while accelerating. 60k Mile maintenance performed and Transmission flushed. Has not corrected this issue. Dealership recommended total replacement of transmission. MILEAGE: 65,000 3. Other: Entertainment system TC unit totally replaced in August 2021, as system malfunctioned and no longer connected to satellites for navigation.

The contact owns a 2019 Ford Edge. The contact stated that the trunk door inadvertently closed on the driver and was difficult to raise up. There were no warning lights illuminated. There were no reported injuries. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 15,900.

Every 3rd or forth time bucking the drivers seat belt it will jam and lock prohibiting wearing the belt. To release you must continually pull belt until it stops (about 12" or so at a time) release it slightly and try to pull out more webbing. Other times it will release fully working normally. It happened one or twice about 8 months a go but the service writer at the dealer had a tech work on it and clear it. However lately it is happing frequently and will be taking to dealer this week.

Engine failed. Car was jumping and shaking out of control on the highway while I was going 60 mph and before I could pull of the highway it wouldn’t accelerate at all, and stopped directly in the middle of a busy highway.I could have been rear ended at a speed of 60 mph on a highway. It’s currently at Ford dealership. Before the car while parked made a gushing sound like water coming out of bath tub. After car started shaking check engine light and engine coolant over temperature came on.

The drivers seat belt locks when trying to extend across the my body. So sometimes it works and sometimes it will not release. I live in Illinois where seat belt are mandatory yet there are times that I'm unable to use the safety item "SEAT BELT". I took the vehicle to Auffenberg Ford in O'Fallon Illinois this morning. I was told that the parts to fix it are on back order and where not sure when the parts might arrive if ever. I asked, days, weeks, months, years, or in my life time. They where still unable to give me an estimate. They also stated that there where several other vehicles that have the same problem and they o not have any idea if or when they might be fixed. So they keep selling them knowing that there is problem. Ok so if I'm forced to use a vehicle that is not safe without any recourse who is responsible? This needs to stop before someone is seriously hurt or killed.

Driver's side seatbelt does not lock properly. It will engage then slip, the locking feature will do this both before the vehicle is on and after driving it. Occurs when the vehicle gets hot, surrounding air temperature at 80 degrees F or above. I have taken the vehicle to a Ford dealer and they have confirmed it happens to that seatbelt. The vehicle should not be driven if the seatbelt doesn't do its job properly, the risk of injury is too great. There have been no indicators that the seat belt was malfunctioning other than using the seatbelt.

VEHICLE HAD REAR LIFT GATE ISSUES JULY 2020. THE LIFT GATE BECAME TOTALLY INOP AT THAT TIME AND SPENT A LENGTHY TIME IN THE SHOP. THIS ISSUE HAS BEEN OCCURRING INTERMITTENTLY SINCE THEN. I WENT SHOPPING THIS MORNING AND LIFT GATE WORKED OK WHEN LOADING BUT BECAME INOP WHEN I GOT HOME AND I HAD TO FOLD THE REAR SEATS DOWN FOR ACCESS TO GROCERY BAGS.THE ODD THING IS THE SYSTEM STARTS TO WORK NORMALLY AFTER SITTING FOR A SHORT TIME. I'M CONCERNED THAT IF THIS IS AN ON GOING ISSUE WITH THESE VEHICLES WHAT IF IN AN EMERGENCY THE LIFT GATE BECAME INOP?

VEHICLE WAS GOING APPROXIMATELY 45 MPH WHEN THE PANORAMIC SUNROOF EXPLODED DROPPING CHARDS OF GLASS OVER THE 3 OCCUPANTS BODY. A LOUD NOISE WAS HEARD PRIOR TO THE GLASS EXPLODING

I WAS DRIVING MY CAR IN NORMAL OPERATIONS ON THE HIGHWAY IN INDIANA WITH ALL WINDOWS AND SUNROOF CLOSED. WE WERE GOING STRAIGHT, NO SUDDEN MOVEMENTS OF THE VEHICLE. WITHOUT WARNING THE SUNROOF JUST BLEW OUT, FROM THE INSIDE OUT. SOME OF THE GLASS LANDED ON ME, MY WIFE AND MY SON, BUT MOST OF IT WAS JUST GONE. WE HAD TO CANCEL OUR VACATION, DID NOT GET A REFUND. LOOKING TO SEE WHAT FORD SAYS TOMORROW WHEN I TAKE THE CAR IN, BECAUSE OF COURSE THIS HAPPENED ON A SUNDAY WHEN DEALERS ARE CLOSED.

WHILE OUT DRIVING MY 2019 FORD EDGE I BEGAN EXPERIENCING DIFFICULTY WITH STEERING. I STARTED HEADING HOME WHEN I TRIED TO STOP THE BRAKES WERE NOT WORKING. I HAD TO USE THE EMERGENCY BRAKE TO STOP. WHEN I TRIED TO TURN THE STEERING WHEEL IT WOULD NOT TURN. I MANAGED TO GET IT PARKED WITH GREAT DIFFICULTY. I HAD SEVERAL WARNINGS THAT FLASHED ON THE DASH. I HAD IT FLAT BEDDED TO SEABREEZE FORD. I AM CURRENTLY WAITING TO HEAR FROM THEM REGARDING WHAT REPAIRS ARE NEED. THIS WAS A TERRIFIED EXPERIENCE TO BE IN CONTROL OF MY VEHICLE. I JUST WANTED TO WARN EVERYONE THAT THIS COULD BE A POTENTIAL ISSUE WITH THE 2019 FOR EDGE.

DUE TO CLOSE GEAR RATIO OF 2ND AND 3RD IN THE 8F57 TRANSMISSION, THERE IS UNWANTED HARSH/BUCKING SHIFT FROM 2ND TO 3RD EVERYTIME, EVEN AFTER THE LATEST TSB 20-2190 UPDATE. ALSO, AFTER 30 TO 40 MINS OF NORMAL DRIVING, THE 8F57 TRANSMISSION STARTS TO EXHIBIT SEVERE HESITATION TO DOWN SHIFT AND UP SHIFT ESPECIALLY WHEN GOING ON TO A GRADE/SLOPE.

EVERY TIME AFTER HARD ACCELERATION (ENGINE RPM > 4000), THE INTERIOR AIR VENTS AUTOMATICALLY OPEN FOR 5 TO 10 SECONDS (WHEN THE HVAC IS OFF) TO LET COOL AIR IN AND THEN AIR VENTS CLOSE OFF. AFTERWARDS, THERE IS REALLY A STRONG EXHAUST GAS SMELL FILL UP THE CABIN OF THE EDGE ST. REALLY UNBEARABLE.

EVERY TIME AFTER FILLING UP GAS TANK, THERE IS ALWAYS SOME SORT OF SPILLAGE FROM THE GAS FILLING GUN WHEN PULLING OUT THE GAS FILLING GUN.

WHEN BOTH ADAPTIVE CRUISE CONTROL ACTIVATED AND LANE KEEP ASSIST ACTIVATED, THE EDGE ST BOUNCES IN BETWEEN THE LINES ON THE ROAD, INSTEAD KEEPING THE CAR CENTER IN THE LANE. LANE KEEP ASSIST CENSORS AND SOFTWARE NEED RE-CALIBRATION.

DRIVING ON FREEWAY AT CRUISING SPEED. WE HEARD LOUD EXPLOSION FROM CAR. PULLED OVER, GOT OUT AND SAW SUN ROOF HAD BLOWN OUT.

ON SEVERAL OCCASIONS, MY VEHICLE WILL NOT ALLOW ME TO SWITCH GEARS, OR EVEN GET OUT OF PARK. MY VEHICLE HAS BEEN DRAGGED OUT OF MY GARAGE, HAS STOPPED IN THE MIDDLE OF A BUSY INTERSECTION, AND HAS BEEN TOWED A FEW TIMES DUE TO THIS ISSUE. IN ADDITION TO, THERE IS A RATTLING AT HIGHER SPEEDS, CARPET COMES UP, PIECES FALL APART FROM THE CAR. I HAVE REPORTED IT TO FORD AND WAS DISMISSED.

2019 FORD EDGE ST RANDOMLY SLAMMED ON THE BRAKES AND ABRUPTLY STOPPED THE VEHICLE. STRANGELY AND AT THE SAME TIME THE TACHOMETER RED LINED AT 6500 RPM, ALTHOUGH THE ENGINE DID NOT REV UP! THIS IS THE 5TH TIME THE CAR HAS RANDOMLY STOPPED GOING LESS THAN 10 MPH DOWNHILL.

AT LESS THAN 10 MPH GOING DOWN A HILL, THE VEHICLE ABRUPTLY APPLIED THE BRAKES BRINGING THE SUV TO AN IMMEDIATE HARD STOP. THERE WAS NO APPARENT REASON FOR THE BRAKING AS THE ROAD AHEAD WAS COMPLETELY CLEAR. THIS IS THE FOURTH TIME THIS HAS HAPPENED, TWICE WITH ME AND TWICE WHEN MY WIFE WAS DRIVING!

WHILE DRIVING AT APPROX. 10 MPH THROUGH A PARKING LOT, MY VEHICLE IGNITION TURNED OFF FOR NO EXPLAINABLE REASON. ADDITIONALLY, THE INSTRUMENT CLUSTER WENT COMPLETELY DARK (NO POWER). I DID NOTE THAT THE CENTER AUXILIARY DISPLAY REMAINED LIT. ONCE THE VEHICLE COASTED TO A STOP, I ATTEMPTED TO RESTART THE VEHICLE, AT WHICH TIME IT DID START, HOWEVER IT WAS IN LIMP MODE. I DROVE IT HOME (1.5 MILES) AND TURNED IT OFF. WHEN I WENT TO TAKE IT TO THE DEALER THE NEXT MORNING, THE VEHICLE STARTED AND OPERATED NORMALLY. THE FORD DEALER (EL CAJON FORD) HAD THE VEHICLE FOR 3 DAYS, AND WAS UNABLE TO IDENTIFY THE ISSUE (NO DTCS CODE). I WAS ABLE TO LOCATE THE EXAMPLES OF IDENTICAL ISSUES ONLINE, WITHIN A NUMBER OF OWNER BLOGS. WHEN CONTACTING FORD, I WAS TOLD THERE WAS NOTHING THEY COULD DO, BECAUSE THEY WERE NOT ABLE TO IDENTIFY THE PROBLEM. I AM CONCERNED THAT SOMEONE WILL NOT BE IN A SAFE PLACE WHEN THIS ISSUE HAPPENS, AND COULD POTENTIALLY SUFFER INJURY OR DEATH. THIS VEHICLE HAS A MANUFACTURING ISSUE FOR WHICH THE MANUFACTURER IS UNABLE TO DIAGNOSE AND RESOLVE.

ENGINE COOLANT LEAKING INTO THE ENGINE BLOCK CAUSED THE VEHICLE TO COME TO A GRINDING HALT ON THE HIGHWAY. THE VEHICLE ALERTED TO LOW ENGINE COOLANT ROUGHLY 30 SECONDS PRIOR TO LOSING DRIVE POWER. THE VEHICLE HAS APPROXIMATELY 42000 MILES ON IT. THERE WAS SMOKE COMING FROM THE EXHAUST THAT SMELLED OF BURNT COOLANT AND SMOKE COMING FROM UNDER THE FRONT HOOD, BUT NO FIRE.

ADAPTIVE CRUISE CONTROL HAS A MIND OF ITS OWN. SOMETIMES IT KEEPS YOU BETWEEN THE ROAD LINES. SOMETIMES IT WILL LET YOU GO OFF THE ROAD. SOMETIMES IT WILL TRY TO PULL THE STEERING WHEEL OUT OF YOUR HANDS FOR NO REASON. SOMETIMES THE PRE-COLLISION ALARM WILL GO OFF FOR NO REASON. SOMETIMES IT WILL STOP FOR A VEHICLE IN FRONT OF YOU. SOMETIMES IT WILL NOT. HOW CAN YOU FEEL SAFE DRIVING THIS VEHICLE?

WHEN DOING A HARD ACCELERATING, FOR EXAMPLE PASSING A VEHICLE OR SPEEDING UP TO ENTER A HIGHWAY, A ODOR LIKE SMELL LIKE EXHAST FUMES FILLS THE CABIN. THE ODOR CANNOT BE SEEN BUT IT DOES SMELL, SOMETIMES THE SMELLS GOES AWAY QUICKLY AND OTHER TIMES IT WILL LINGER FOR OVER 10 SECONDS AT WHICH POINT I HAVE TO OPEN THE WINDOWS. WHILE NORMAL DRIVING THIS DOES NOT HAPPEN. BOTH MY WIFE AND DAUGHTER SAY ITS BAD. I TOOK THE VEHICLE TO A FORD DEALERSHIP AND THEY DID NOTHING.

ON THREE SEPARATE OCCASIONS AT LESS THAN 10 MPH, THE VEHICLE RANDOMLY APPLIED THE BRAKES BRINGING THE SUV TO AN IMMEDIATE HARD STOP. THERE WAS NO APPARENT REASON FOR THE BRAKING AS THE ROAD AHEAD WAS COMPLETELY CLEAR.

I HAVE HAD MY TIRES ORIGINAL TIRES PUNCTURED BY EITHER NAILS OR SCREWS 6 TIMES IN LESS THAN 9 MONTHS AND 16000 MILES. THE TIRES SEEM TO HAVE AN ISSUE.

REAR VIEW CAMERA. THE SCREEN WENT TO BLUE WHEN I PUT ME CAR IN REVERSE. I BACKED OUT OF DRIVEWAY AND PUT CAR IN DRIVE SCREEN WENT BLACK, THEN BLUE. WHEN I CAME TO STOP SIGN THE CAMERA CAME ON SHOWING THE STREET BEHIND ME. STARTED DRIVING AND CAMERA STAYED ON WHILE DRIVING. SECOND STOP SCREEN WENT BLUE THEN BLACK. CAR IS STILL IN DRIVE, PROCEEDED ON MY WAY. CAMERA STARTED FLASHING BETWEEN BLUE, BLACK AND SHOWING ROAD BEHIND ME. THIS HAS HAPPENED 3 TIMES ONCE IN APRIL, THIS INCIDENT IN JUNE AND ONCE IN AUGUST. I DID RESET TO SEE IF THAT WORKED AND IT DID FOR A COUPLE OF WEEKS. WITH COVID-19 RESTRICTIONS. I AM NOT DOING A LOT OF TRAVELING I CAN'T DUPLICATE IT OR WHY IT HAPPENS, I THOUGHT MAYBE CAR HAD TO BE WARM THAT ISN'T IT. JUST WHEN IT WANTS TO DO IT. THIS ALSO PREVENTS ME FROM USING SCREEN FOR RADIO OR ANY OTHER CONTROLS ON THE SCREEN. I DID REPORT THIS INCIDENT TO THE DEALERSHIP WHERE I PURCHASED MY CAR, BUT NEVER HEARD BACK FROM THEM AT ALL

PURCHASED A RENTAL TURN-IN 6/29/20 FROM FORD DEALER WITH 21,715 MILES ON IT. WITHIN 3 WEEKS I RETURNED TO DEALER EXPLAINING WINDSHIELD HAD A VERY BAD DISTORTION WHICH EXTENDED FROM THE LEFT SIDE OF REAR VIEW MIRROR DOWN INTO THE FIELD OF VISION WHILE DRIVING. THIS DISTORTION IS VISIBLE WHILE VEHICLE IS STATIONARY OR IN MOTION. PHOTOS SUBMITTED TO FORD FOR WARRANTY CLAIM & WAS DENIED. CALLED FORD MYSELF THIS WEEK & WAS TOLD THERE IS NO WARRANTY PROGRAM THAT COVERS THIS ISSUE .. THE 3 YEAR 36K MILES BUMPER TO BUMPER DOES NOT COVER THIS ISSUE. VEHICLE OWNER GETS TO PAY FOR A MANUFACTURER'S DEFECT. BACK WINDOW ALSO HAS DISTORTION BUT NOT TO THE EXTENT OF THE FRONT.

CAR SHUTS OFF WHILE DRIVING. THIS IS THE SECOND TIME THIS HAS HAPPENED. THE FIRST TIME IT HAPPENED ON THE HIGHWAY.

THE DRIVER'S SIDE SEAT BELT MAY BE FAULTY. IT TAKES SEVERAL ATTEMPTS TO PULL THE SEATBELT INTO PLACE. IT USUALLY TAKES SEVERAL TRIES TO FASTEN THE SEATBELT. I AM CONCERNED THIS MAY BE A SAFETY ISSUE. THIS HAS BEEN HAPPENING FOR 2 WEEKS NOW.

LOST STEERING WHILE DRIVING ON HIGHWAY. STEERING DOESN'T WORK, CANNOT DIAGNOSE THE PROBLEM.

THE NAVIGATION SCREEN WAS STUCK ON THE BACKUP CAMERA AND WOULDN'T GO BACK TO NORMAL UNTIL I SHUT THE VEHICLE OFF AND IT SAT FOR ALMOST AN HOUR. THEN THE SCREEN LOCKED UP AGAIN ON THE AUDIO SCREEN AND WOULDN'T ALLOW MOVEMENT TO ANY OTHER AREA.

ON MONDAY MARCH 9, 2020 AS WE WERE TRAVELLING NORTH, AT APPROX. 65-MPH IN THE RIGHT HAND LANE OF US 41, ABOUT 2 MILES SOUTH OF OSHKOSH.WI, ABOUT TO EXIT THE EXPRESSWAY, IN THE RAIN WITH THE WIND BLOWING FROM WEST TO EAST, WE EXPERIENCED A SHOTGUN LEVEL EXPLOSION GOING OFF OVER OUR HEADS (FORTUNATELY, THE SUNSCREEN WAS CLOSED SO WE DID NOT GET BATHED WITH GLASS). WE HAD NEVER ONCE OPENED THE MOONROOF SINCE WE PURCHASED THE VEHICLE IN MAY OF '19. I LOOKED OUT THE PASSENGER'S SIDE MIRROR AND SAW WHAT LOOKED LIKE A SWARM OF BEES BLOWING OFF TO THE RIGHT (TURNED OUT TO BE THOUSANDS OF SMALL PIECES OF GLASS FROM THE EXPLODED MOONROOF). WE GOT THE CAR BACK HOME TO ANN ARBOR, MI WHERE IT WAS REPAIRED BY OUR FORD DEALER. FORD HAS REFUSED TO PAY FOR THE REPAIR (EVEN THOUGH THE VEHICLE IS 9 MONTHS OLD WITH 16,000 MILES ON THE ODOMETER AND STILL UNDER WARRANTY). FORD CLAIMS THAT SOMETHING MUST HAVE HIT THE ROOF TO DAMAGE IT. MY WIFE AND I WERE JUST COMPLETING AN 8 HOUR TRIP IN THE VEHICLE WHERE NOTHING HIT THE MOONROOF. THERE WAS NO DAMAGE TO EITHER THE WINDSHIELD OR TO THE SMALLER, REAR PANE OF THE MOONROOF.

FROM STOP, BEGAN RIGHT TURN INTO CITY TRAFFIC. HEARD LOUD CLICKING NOISE IN DASHBOARD. ENGINE CUT OFF. LOST POWER STEERING. COASTED TO STOP ON SIDE OF THE CITY STREET. RESTARTED ENGINE SUCCESSFULLY AND DROVE AWAY.

TL* THE CONTACT OWNS A 2019 FORD EDGE. WHILE DRIVING 72 MPH THE PANORAMIC SUN ROOF EXPLODED WITHOUT WARNING OR IMPACT AND GLASS ENTERED VEHICLE. THE CONTACT SUSTAINED INJURIES TO HER HAND BUT MEDICAL ATTENTION WAS NOT PROVIDED AS SHE WAS CLEANING THE GLASS OFF THE SEAT. THE VEHICLE WAS TAKEN TO LES STUMPF FORD (3030 W COLLEGE AVE, APPLETON, WI 54914 (920) 731-5211) WHERE THE FAILURE WAS DIAGNOSED THAT A ROCK MAY HAVE CAUSED THE SUNROOF TO SHATTER AS THERE WAS DAMAGE THAT LOOKED LIKE A ROCK HAD HIT THE VEHICLE. THE VEHICLE WAS REPAIRED. THE CONTACT WAS CONCERNED THAT THE SUNROOF WAS NOT LAMINATED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 19,000. THE VIN WAS NOT AVAILABLE.

REAR DRIVE UNIT (RDU) PRODUCES A VERY LOUD AND ANNOYING METALLIC SCRAPING NOISE WHEN ANY DOOR IS OPENED. SSM 48007 - 2019 EDGE/NAUTILUS - CLICKING NOISE FROM RDU WHEN DOOR(S) OPENED, KEY ON, AND/OR ENGINE RUNNING ' BUILT ON 22-JAN-2019 AND THROUGH 03-MAR-2019 2019 EDGE AND NAUTILUS VEHICLES, EQUIPPED WITH AWD AND BUILT ON 22-JAN-2019 ANDTHROUGH 03-MAR- 2019, EXHIBIT A NOISE FROM THE REAR OF THE VEHICLE WHEN A DOOR IS OPENED OR AFTER KOEO/KOER. THE REAR DRIVE UNIT (RDU) IN THESE VEHICLES USES A BRUSHLESS DC MOTOR TO VARY THE AMOUNT OF TORQUE TO THE REAR AXLE, AND DURING FUNCTIONAL VERIFICATION, IT PRODUCES A NOTICEABLE NOISE THAT IS A NORMAL FUNCTION OF THE RDU. IF THE NOISE APPEARS ABNORMALLY LOUD, IT IS RECOMMENDED TO COMPARE THE NOISE FROM THE CUSTOMER'S VEHICLE WITH A 2019 AWD EDGE OR NAUTILUS BUILT BEFORE 22-JAN-2019 OR AFTER 03- MAR-2019, IN A SIMILAR ENVIRONMENT (I.E. BOTH OUTSIDE). IF THE NOISE IN THE CUSTOMER'S VEHICLE IS DETERMINED TO BE SIGNIFICANTLY LOUDER THAN A SIMILAR VEHICLE BUILT OUTSIDE THE BUILD DATES, DO NOT DISASSEMBLE THE RDU FOR FURTHER DIAGNOSIS, AN UPDATED RDU ASSEMBLY IS AVAILABLE.