2019 Ford Edge complaints

I took my car in to have it serviced after I noticed it shuddering when accelerating. Mostly at a lower speed, 1st-3rd gear. I am now being told that I have to have the torque converter replaced which is going to cost me around $4700. This is from the Ford dealership by the way. My vehicle is right at 70k miles so something like this should not be broken already. After doing some research it appears that a lot of other 2019 Ford Edges are having the same issues due to bad transmission fluid at the time of production. I think that there should be a recall done so that people can get the transmission flushed and filled with new fluid, or get help paying for the converter to be replaced. And of course, my power train warranty ran out on it on 5/19/23.

The sunroof on my vehicle exploded spontaneously today.

The contact owns a 2019 Ford Edge. The contact stated while driving 25 MPH, the vehicle was driving uncontrollably and was driving from side to side without warning. The vehicle was taken to the dealer and the vehicle was aligned, but the failure continued. The vehicle was taken to another dealer and the contact was informed that the shocks needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 37,000.

Edge was running fine first trip of the day. Second trip, it lurched several times when placing it in drive. Drove to a gas station, filled tank, car barely got out of the parking lot and on to a busy street before transmission failed. Took it to a repair shop who states it needs a new transmission. 2019 Edge with under 90,000. Bought used 3 months ago.

My 2019 Ford Edge feels like the automatic transmission is slipping upon acceleration from a stop. This happens thru 1st/2nd gear. Sometimes there is a bumping noise underneath. The gas mileage has decreased significantly. I have to be careful when pulling out into traffic as the stalling could cause an accident. I did research online and found a recall (NHTSA Recall ID: 18V390000, 17V42700) which includes 2017-2018 Ford Edges. The recall is for failed torque converter connections. My edge was built 9/2018. I have called the dealership to take the Edge in for service and the serviceman ironically, over the phone, immediately diagnosed the problem as the torque converter. A transmission should last 150,000 to 200,000 miles. I feel my Edge should have fallen into the above mentioned recall.

I had no warning my car just stalled and there was no coolant and white smoke coming from tailpipes. 2.0L EcoBoost coolant intrusion can lead to corrosion, misfires, overheating, fouled spark plugs, engine fires, and complete engine failure. It has been such a problem in early model 2.0L EcoBoosts that Ford issued a technical service bulletin.

The contact owns a 2019 Ford Edge. The contact stated that while performing routine maintenance to the passenger’s side rear tire, the lug tool provided with the vehicle was unable to fit the lug nuts. The vehicle was taken to the dealer where it was determined that the lug nuts had expanded. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 47,000.

I was driving down the road when out of nowhere my sunroof started raining glass in the inside of my car!! There was no Crack or stone that hit it nothing!! There needs to be a recall on this had I known this was an issue I never would have bought a vehicle with a sunroof gad I known!! The Ford dealership said they hadn't heard about anything like this happening but where I was suppose to have it fixed they had another ford 2019 edge same thing happend! I now have to pay 500 dollars for something that's not my fault! I did research and there have been issues with the sunroof randomly exploding and shattering! Please do better ford! There so quick to put a recall on something that isn't safety related but an exploding sunroof isn't an issue?!? Not happy!!

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 55 MPH, the vehicle started to lunge forward. The contact stated that the RPM’s was elevated; however, the vehicle failed to respond as needed. The contact stated that the wrench symbol was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission clutch packs had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 91,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? FaultyTorque Converter, which should not be going out on a 2019 model with 70k miles. Yes. How was your safety or the safety of others put at risk? Torque Converter can go out at any given moment. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Ford Dealer Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. No warnings or codes. Pictures uploaded are screenshots from other people having the same issue. These should last the life of the vehicle.

Vehicle stalled while out driving. White smoke coming from exhaust tail pipes & smell of gas from inside the vehicle which cause me to become dizzy & lightheaded. Engine started choking out & popping & white smoke coming from under hood. I cut vehicle off & call for roadside assistance- vehicle transported to Waldorf Ford Service Center. Vehicle diagnosed with ERG coolant leak coming from EGR cooler. Had to replace EGR cooler. Cost $1433.32. Solutions Warranty paid $607.82. I had to pay $825.50 which I am not happy about & I want Ford company to refund my $825.50. This issue was a Ford company problem that they were aware of since 2010. I bought this vehicle used on 11/29/2021 w/49,083 miles. Also in 3/28/2023 there was problem with turbo engine Waldorf Ford had to replace the turbo- cost me $400 - Solutions Warranty paid $800 to repair the turbo problem. Ford Company have faulty engine problems with Eco Boost engines. I want Ford company held accountable for my vehicle engine problems & I want Ford Company to refund my money spent on faulty Eco engines that they sold to consumer-Me. I am retired & dint have money to pay out to big Ford Company due to their negligence. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

My 2019 Ford Edge was sitting in my garage over the weekend at the end of March. I got in on Monday morning to find my sunroof had shattered. Upon further examination, nothing fell in or on the car. The sunroof had actually blown upwards.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the oil warning light was illuminated and there was black smoke coming from underneath the rear end of the vehicle. The vehicle was towed to the dealer, who informed the contact that the EGR cooler needed to be replaced. The contact related the failure to Technical Service Bulletin: 20-2234. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

When at the dealer for an oil change and tire rotation I was informed the dealer could not rotate tires because the lugnuts were bad and needed replacing. I stated our 2011 Ford Edge had the same issue. The manager said that ford has an issue with the lugnuts for several years. It cost me $172.80 for the new lugnuts AND I had to make another appointment because they did' nt have any in stock.

The contact owns a 2019 Ford Edge. The contact stated while driving 60 MPH, the temperature gauge was rising with the check engine warning light illuminated. The contact stated white smoke was coming from the tailpipe. The contact parked the vehicle on the side of the road and added coolant because the coolant level was low. The contact continued driving to his residence, but the vehicle started to misfire. The contact continued driving to his residence. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 71,000.

The start/stop technology works from time to time. Example. At a complete stop icon appears and show’s technology off- the device is NOT off. At times the technology will engage at a complete stop then suddenly turns off with in seconds. At times when this device is on one can hear a rattling noise. When leaving from a complete stop and applying the gas petal lightly the vehicle jumps/hop roughly 6” to 1’ without adding additional pressure to the gas petal. When using the advanced cruise control with NO vehicle in front of mine and have set the mileage which can been seen on the control panel the vehicle will keep the mileage speed for 3-6 seconds then decrease in speed up to 10-12 miles. If applying the brake when using cruise control and re-engage the speed (res button) the vehicle speeds up continuously at a very fast unsafe pace. The advance lane shift will warn me (turn red based on which lane it thinks I have crossed) I have steered out of my lane (low setting) but haven’t cross any lanes. Will use turn signals to change lane and lane shift turns red again to inform me I have steered out of my lane. This should not happen. Back up camera at times screen is black. Rear sensors when backing up even with large objects (persons- adult, another vehicle, garbage truck) will not notify me of objects. Now I can see the objects and don’t proceed but the sensors don’t go off and there are four. Brought vehicle to Akins ford in ga. Went for observation ride. The foreman noticed ma

This incident is related to the rear view camera and the sync/radio interface in my vehicle. The recent recall for ford explorers in relation to the rear cameras are also present in the ford edge. In addition to these issues, when I am driving my rear view camera will turn on while driving. This has occurred on the freeway and has impacted how my car reacts to collision assists, lane keeping/departure functions. I have taken my car to ford and they have neglected the issue and said there is nothing they can do. I have left voicemails to get my car looked at again and reported to ford but seeing the recall headlines today about ford suvs I wanted to report that this is also happening yo ford edges and has caused issues for me. I believe this to be a glitch in the sync software. This has been an ongoing issue but has most recently occurred to me yesterday. I have video of this behavior as well but included a photo - you can see the car is in drive and the rear view camera is active.

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 50 MPH, the vehicle inadvertently downshifted. The contact stated no warning light was illuminated. The contact was able to continue driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission software to be updated. The vehicle was repaired but continued to experience failure. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 83,000.

The contact owns a 2019 Ford Edge. The contact stated while driving 45 MPH in the snow, the AWD malfunction warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the wire leading to the rear differential was fractured. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact the vehicle could not be covered under warranty. The failure mileage was approximately 58,000.

Engine, coolant leaking from system. This our second engine and has only been been in the car 3 months less than 3000 miles! This is a on going problem with the ford eco boost engine!

The coolant of the vehicle is getting low after being filled each time. Upon research the 2019 Ford Edge models and Ford’s 2.0L EcoBoost engines are having the same problem. The coolant level gets below low and can even cause engine fire. Upon inspection from the mechanic, it is proven that the coolant fluid level decreases rapidly after filling and can be a leak that might can even cause vehicle fire.

So bacially my friends have had a problem with there st ford edge 2019-2022 where if there is salt on the rear window it shatters it or if the rear defroster heats up to fast it will shatter the rear window on the ford edge st it could be unsafe if it shatter while driving most happened when in park and closed the doors.

Vehicle backup camera having blurred image, no image, and camera not available. Similar issue as the recall on 2O20 Ford Edge Recall NHTSA campaign number: 22V151 and Ford’s recall 22S14.

It won’t go to reverse occasionally after driving from 2 to 5 hours. When i switch to reverse, transmission won’t engage to reverse. Happened occasionally. I informed the service advisor during the service.

While driving on the freeway, we heard a loud crash, thinking a tire had blown out. Instead, it was the moon/sun roof glass that shattered/imploded. It was a clear day, no bridges overhead or large trucks on the road. Thankfully, the panel was closed so glass didn't fall into the vehicle, but the glass panel was completely damaged. Aside from being very scary, it could have been extremely dangerous had it been open or if glass would have flown all over the freeway. We immediately cleared off the glass and taped the perimeter of the panel to keep the remaining glass intact. There was no warning and there was no signals on the dash after it happened. We reported it to our insurance AAA, and the issue has since been fixed. The company that repaired it was through our insurance recommendation and they said it was not the first time they had seen this issue happen.

The contact owns a 2019 Ford Edge. The contact stated while driving at an unknown speed, the vehicle started to jerk and failed to accelerate as needed. The contact drove back to the residence; however, while attempting to restart the vehicle, the vehicle failed to start. The vehicle was towed to the dealer and was diagnosed, and the mechanic determined that the transmission needed to be replaced. The manufacturer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 20V550000 (Power Train) and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 90,000.

My vehicle overheated as I was driving to work (hardly 5 months after the warranty expired). I pulled over as the engine was smoking. Turns out engine failure the engine was not repairable. So, I took it to my trusted mechanic who ordered the engine from Ford. Within 2 weeks of getting my Edge back, the check engine light was on, the power train light came on too and within seconds of that the engine overheated again. The engine was taking in coolant and burned up again just as the first time. This is a Ford engine issue. Completely ridiculous and unsafe. I’m 5 months pregnant and should not have to worry if my new vehicle is safe or if the engine is going to blow up again.

We were informed that the lug nuts on our wheels were swollen and distorted. They suggested getting them replaced.

When driving my vehicle at speeds between 23 and 32 the transmission chugs like it can't decide which gear to be in, so it is always shifting between gears. I've talked to the local dealer and they can't figure it out, telling me that there isn't anything wrong with it instead of checking with Ford or other dealers. This has been an on going problem since I leased it, in 2019, and then bought it Sept. 2022.

I came out to my car after work and the sunroof had exploded and was heaving upwards

I was driving the vehicle in highway traffic with a slowdown in the morning , I was driving 14mph and vehicle had about 60,005 miles. The engine started knocking hard while I was driving, prior to this the engine had no issues. The diagnosis’s that the Ford dealership gave was that engine threw and engine rod on cylinder number 6, there was no warning lights that showed. Issue has been reported to Ford and they have yet to reached out due to their engine failing just a few miles over 60k. If i was in regular speed traffic my vehicle would of stopped right on traffic lanes and could of caused an accident. Vehicle is currently in the Ford shop awaiting for repair cost.

Was driving vehicle at 45 mph but once the vehicle slowed down to under 25 mph it would start sputtering. Drove about a half a mile and engine light came on stating Engine Coolant Over Temperature. I pulled immediately over into the emergency lane and turned car off. There was thick clouds of smoke rolling out of the exhaust pipes. Even under the hood was some smoke. Once vehicle stopped smoking so badly I opened the hood. I checked the oil and smoke could be seen coming from the oil stick. Looking at the coolant reservoir, it seemed to be empty. I had just had the fluids looked at a week prior to this! Called Ford Roadside Assistance and was told it would be upto 3 hours before a tow truck could arrive. I was on a heavy traffic highway in northern virginia with a child. I called a local tow truck driver who came in about an hour. I paid 300 to have it towed to my home town 74 miles away. Then was told by Criswell Ford they could not get to my vehicle for weeks since they had 1 mechanic. Had it towed again by Ford to Marlow Ford. They claim the EGR Cooler failed per technical service bulletin but states no engine damage. I cannot believe this didn't cause engine damage with extreme Temps. Where did the coolant go to? I have 42,500 miles on engine and still owe 12k. No vehicle should be doing this. They recalled the Edge from previous years with this issue. Why don't they uphold all years that this egr cooler is failing and not just do a service bulletin. I'm afraid the engine

Was driving on freeway, in the middle lane, and card just started slowing down for no reason, pressed gas and it still was slowing down. It felt like the brakes were being applied even though I was just pressing the gas. Finally it stopped and I turned the car off and then back on and the problem went away. I think it was the adaptive cruise control and not the collision avoidance because no warnings came u on the dash. Luckily the cars behind me were able to stop without rear ending me but they sure were angry with me.

The contact's husband owns a 2019 Ford Edge. The contact stated that while driving approximately 55-60 MPH, the vehicle inadvertently decelerated to 30 MPH. Additionally, the vehicle was shaking and jerking while driving. The vehicle was taken to the dealer; however, no error codes were retrieved. The dealer recommended that she replace the tires and the battery. The vehicle was then taken to Champion Chrysler Dodge Jeep Ram (4505 W 96th St, Indianapolis, IN 46268) where she was advised to take the vehicle to a Ford dealer. The vehicle was taken to Pearson Ford (10650 N Michigan Rd, Zionsville, IN 46077) where it was diagnosed with fuel injection line failure. The contact declined the fuel injection line repair and took the vehicle back to Champion Chrysler Dodge Jeep Ram where the technician test-drove the vehicle and determined that the transmission needed to be replaced. Champion Chrysler Dodge Jeep Ram advised her to contact the warranty company for assistance. The warranty company referred her to a transmission specialist who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 70,000.

Sunday September 4th my 2019 Ford Edge with 35,995 miles, started idling rough, and white smoke started coming out of the tailpipes. I completed my drive to my sisters house and left it to set and cool down for about 5 hours. When I left to head home it lurched forward while coming to a stop sign and went dead. I started it back up and a bunch of white smoke came out of the tailpipes and it smelled awful so I barely pulled it off to the side. My brother in law came and picked us up and he said the car was way too hot to have been sitting for that long. I had my son in the back seat and this all scared him to death. Through all of this not one dashboard light came on. No engine overhearing light, no check coolant light, no check engine light - NOTHING. I had it towed to the dealership the next day. Dealership says they replaced the EGR cooler and reprogrammed the PCM. Hopefully I have no further issues.

The lug nuts are swollen up and the lug wrench that came with the vehicle. Had the tires rotated at a Firestone Service center and the service Tech said he couldn't get the 22mm socket to fit. I search this problem and found there is a problem with the two piece lug nuts swelling up.

The contact owns a 2019 Ford Edge. The contact stated while driving 55 MPH, the vehicle performed as designed; however, while driving under 55 MPH, the vehicle would jerk and lunge while driving. No warning lights were illuminated. The vehicle was taken to the dealer where the contact was informed that there was nothing that could be done to correct the failure. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed to contact the NHTSA Hotline. The failure mileage was approximately 42,000.

The contact owns a 2019 Ford Edge. The contact stated while driving 45 MPH, the vehicle was driving rough. The contact stated that the vehicle then lost motive power and stalled without warning. The contact was not able to pull to the side of the road; however, the vehicle was towed to the dealer. The dealer stated that the EGR cooler needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and a case was filed. The failure mileage was 31,005.

The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 60 MPH, the sunroof inadvertently exploded without warning. The vehicle was taken to the dealer where the contact was advised to contact the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the sunroof was not covered under warranty. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.

Within 2 minutes of cold starting car, the brakes did not immediately stop the car. The drivers had the pedal almost to the floor to stop the car.

I cut my car off to fill up with gas, after filling up with gas I get back in my 2019 Ford Edge Titanium 2.0 Eco Boost and my car would not crank. It was turning over but would not crank. Finally, after my fourth time trying to start my 2019 Ford Edge it finally started and I had pump the gas pedal to keep it running. Then I noticed the engine light on, and my 2019 Ford Edge was running rough and sounded horrible. I took my 2019 Ford Edge to the Ford Dealership and was told that the Purge Solenoid Valve was bad, Giving my 2019 Ford Edge a default code a P0456 Fault Code (Evaporative Emission System Leak Detected, Severity 1 of 3, Service Should Be Scheduled and Repaired). My 2019 Ford Edge Titanium 2.0 only had 74,000 miles at the time this happened. The Ford Dealership told me that the Purge Solenoid Valve is/was not covered under the warranty. I believe a recall should be posted for the 2019 Ford Edge Titanium 2.0 Eco Boost. Because the part should not fail at under 100,000 miles. Also, this could affect the Oxygen Sensors Failing also. As a result of leaving a family stranded at the gas pump because there car will not start. Thank You, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Engine coolant leaked into the engine causing catastrophic engine failure.

The moon roof broke. As we were driving down the highway we heard a metallic ping. After we parked I was hit in the head by a piece of glass from the roof. When I looked the drivers front corner on the mood roof broke right then. As I looked each of the four corners were broken.

Went to Stevens 112 Ford for Oil Change and “The Works”. Service man came out to tell me the lug nuts were swollen and they couldn’t rotate tires without destroying the lug nuts. It was advised to me, it would cost me $519.00 plus tax to replace the lug nuts. I advised the service man not to perform the task, as I was not getting billed that exorbitant charge for lug nuts that are not very old. There is obviously something terribly wrong with the way these lug nuts are designed and manufactured. I have never experienced this type of issue in the past on any of my Ford vehicles. FORD NEEDS TO SERIOUSLY CONSIDER THIS ISSUE AND RECALL THE PRODUCT.

Vehicle automatically shifts into park at times, normally at stops when the automatic start/stop function is on. Sometimes the vehicle has to be restarted.

I was leaving for work and I got to the end of my road and realized I forgot my wallet at home. I turned around and came back to my house. I parked in my driveway where there is a wooden gate. I parked my car, turned it off. Got out of the car and it was rolling forward toward me and my gate. Luckily the gate stopped it from rolling and I jumped into it and put the emergency brake on first then I notice the knob was in P(Park). I was not injured but the front of my passenger bumper which hit my gate got scuffed up. They say at ford there is mp recall bit when I googled my scenerio it has happened to several other people and now ford has issued a recall.

The sunroof Glass exploded out of the car, If the sliding sun visor was not closed Glass would have been in eyes. 6

Lug nuts on a 2019 Ford Edge 27,000 miles on it. Mechanic said they were flatten and need replaced this vehicle has been to Ford from day 1 for maintenance every oil change and rotate tires. Ford is putting out subpar equipment and we are supposed to say Okay? It just cost me $177.80 to replace all lug nuts

I noticed that the the drivers seat belt will not retrack and is unable to be used when it's hot outside, i.e. above 80 degrees or sot! It gets stuck and and I am unable to pull it out for proper use. This is a major hazard and it is required by law to be in use in my state of Michigan. It has not been inspected but through online research, I unfortunately discovered that this is a common problem for this vehicle. There weren't any warning signs prior to this seatbelt failure. Thank you.

The seat belts in my truck especially the front driver seat does not come out for me to pull at all. Sometimes I have to drive without it. It only works about 4xs out of the week. It's very hard to pull and stops too short to fit around me