2016 Ford Edge complaints

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to shift into drive(D), the transmission failed to respond as needed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. Parts distribution disconnect.

The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was at the dealer for an oil change, the contact was informed that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 65,281.

Coolant leaking into cylinder head

Our Ford Edge is leaking coolant into the engine. We have been told by the dealership that it will require an entirely new engine for $8,000. This vehicle only has 72,000 miles on it. We have done internet searches and found that many, many Ford Edge owners have experienced the same problem. Ford needs to be held to account, issue a recall, and reimburse owners who have suffered financial hardship due to an obvious design flaw.

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle as shaking and vibrating abnormally with the check engine warning light flashing on and off. The contact stated that there was swishing liquid sound coming from the dashboard. Additionally, the engine was overheating. The vehicle was taken to the local dealer who diagnosed that the engine had experienced a misfire and coolant was present inside cylinder #2 and #3. The contact was informed that the engine was faulty and needed to be replaced. The failure was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 103,000.

[XXX] #:~:text [XXX] i just had to pay out of pocket $8,500.00 to replace the engine for a known issue with their eco boost 2.0 engine. Ford is aware of this and has been for many years yet no recall despite the safety issues and out of pocket expense to owners of the Edge, Escape, and other Eco Boost engine models. Spoke with Ford Customer Relations and was told nothing can be done. How are there two class action lawsuits in place, yet no recall to have these known defective engines replaced? Ford has been aware of the engineering and manufacturing flaws yet continues to sell these models in a fraudulent manner. Risk of fire, car stopping in traffic are just several catastrophic outcomes, not to mention having to replace the engine at owners expense as soon as the 3/36 warranty passes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have the flex plate issue where it is cracked - and Ford will not fix the recall for free. I brought the car in prior to this issue and was told it was not cracked and now months later (and the recall time is gone) it is a cracked flex plate. Now I have to pay 4K to fix it, because I didn't make the timeline for the recall.

My engine is leaking coolant into the oil and causing a cylinder misfire and smoke coming from the exhaust. Need full engine replacement on the 4 cylinder ecoboost.

CAR WAS MISFIRING AND ROUGH STARTING WITH WHITE SMOKE OUT OF THE EXHAUST. TOOK IT TO MY SERVICE ADVISOR AND WAS TOLD THERE WAS ISSUE WITH THE COOLANT LEAKING INTO THE ENGINE AND THAT I WOULD NEED A NEW ENGINE. THEY USED A TEMPORARY FIX WITH A K-SEAL UNTIL WE DECIDED ON WHAT TO DO. I RECENTLY SEARCHED ABOUT THIS ISSUE ONLINE AND FOUND OUT THAT THIS LEAK COULD CAUSE THE CAR TO OVERHEAT AND CATCH FIRE WHICH IS A SIGNIFICANT SAFETY ISSUE. I ALSO FOUND OUT THAT FORD HAD A RECALL ON THIS ON ECOBOOST TYPE ENGINE WITH OTHER MODELS. I CALLED MY FORD DEALERSHIP AND FORD CUSTOMER CARE AND THEY ARE NOT SHOWING A RECALL. MY CAR IS IN GREAT SHAPE AND HAS 108,000 MILES. READING THE AMOUNT OF COMPLAINTS ONLINE ABOUT THE SAME FORD EDGE 2.0 ECOBOOST ENGINE PROBLEMS AND THE DANGER WITH THE RISK OF FIRE SHOULD BE CAUSE FOR THIS TO BE AN IMMEDIATE RECALL IN WHICH FORD SHOULD BE ACCOUNTABLE.

Well, the car check engine light started flashing and my entire car started shaking, my coolant levels went from in between the max and min line to super below the minimum line, from what I've gathered there has been a major issue with your engine manufacturing for Ford Edges in 2015-2018 where the head gasket was not designed or manufactured correctly, thereby allowing coolant to leak out damaging the engine. it seems that several people have been running into this issue and nothing has been done about it, and your dealerships are charging to have the long block or flat out the entire engine replaced having customers pay out of their own pocket to fix a known issue your cars have been having for years when, having the issue leading to the car effectively being totaled should be repaired and covered by Ford via a recall due to the gravity of the issue itself, and the issue being caused from the manufacturer themselves. I've taken my car to several mechanics, and they all said the same thing about this problem with coolant getting into the cylinders and make the car completely useless. I had a cylinder 4 misfire at the beginning of this year and assumed it was the spark plugs so I replaced them all, and then the check engine light came on again and it said the same problem, so I took I into a mechanic and they told me about the coolant problem in June, and that it could be an issue I deal with and that they had seen that alot. But my car has been flashing for the last couple d

Dealership Diag. and found coolant leaking/ intrusion going into #1, cylinder, causing low coolant light to come on in the car, and the car smoke on first start up. Dealership found, this car to have one of the defective ford eco boost motors installed, Dealership recommend new motor, at cost of $7,721.33. When purchased, I bought and paid for the ESP warranty to the cost of $3,281.00 dollars. Technicians stated, FORD is not going to cover the replacements nor any cost. The defective motors, causing the coolant to leak into the motor, subjecting us to more damages and fire. Coolant mixing with the oil. Issues would be for me, the defective motor and cooling system.

Coolant leak, confirmed by service tech (p0036, p0217,p0301, p0316) need to replace head gasket, coolant in combustion chamber, warning message engine overheating will reduce power.

My check engine light came on as my car started rough and white smoke was coming out of the engine and tailpipes. I immediately shut the car off and had it towed to Dahl Ford. I got a call later that morning that I needed an entire new engine due to a defective coolant design that caused the coolant to leak down on the engine and could start the engine on fire. I have 65,000 miles on this vehicle and have had all service completed by Dahl Ford which has only been oil changes. Dahl Ford had me call Ford Motor in Detroit because they have had so many engines with this coolant defective designed engine that can start a fire in the engine. They said Ford put out a TSB #22-2229 in June 2022 but has not done a recall and told me to report this to NHTSA. New engine replacement cost $6800.00 which I had to replace.

Started engine and running rough, engine light came on

I have a 2016 ford edge sport I bought from a ford dealer and I now have adaptive steering fault code that has popped up and now the steering wheel is turned 90 degrees to the left and the suv steering is not working correctly and is very dangerous to drive I called the dealership and was told I have to pay for them to look at and to fix it the is a major safty issue as it's not safe to drive and this suv had the airbag recall fixed and I have seen others have the same issue I am having now and it has to do with faulty parts in the steering wheel again is a major safety issue.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that he used a code reader to diagnose the vehicle and retrieved code: P0304. The vehicle was taken to the dealer where it was determined that coolant had leaked into cylinder #4, and the engine needed to be replaced. The vehicle was not repaired. The contact referenced TSB: 22-2229 and the manufacturer was notified of the failure. The contact was informed that the TSB did not include his VIN, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 84,000.

Coolant leak into engine, causing substantial issues.

We were notified that our engine was leaking coolant into it’s cylinder with the only caused listed as a ford bulletin saying that these engines experience and need to be replaced. With the threat of the engine over heating, I feel that this design malfunction is not something I am directly responsible for. I have maintained this car exceptionally well.

The trunk that is automatic will randomly disclose on your head when you’re leaning in to get some thing and it’s happened several times and I’ve reported it and it doesn’t stop if it hit your head it keeps going

The contact owns a 2016 Ford Edge. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer who stated that coolant was leaking into the engine and that the engine needed to be replaced. Th dealer confirmed that the vehicle was not under any recall. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under any recall and that the vehicle was out of warranty and advised to contact the NHTSA Hotline. The failure mileage was 77,000.

The contact owns a 2016 Ford Edge. The contact stated while driving 55 MPH, the vehicle overheated. Additionally, the contact stated that the temperature gauge was reading hot. The vehicle was veered to the side of the road until the vehicle cooled down, and the vehicle was restarted. The vehicle was taken to an independent mechanic and was diagnosed and determined that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 133,000.

The contact's daughter owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the engine overheated with the check engine warning light illuminated. Upon inspection, the contact discovered that the coolant reservoir was empty. The vehicle was taken to the dealer where the vehicle was diagnosed with a blown head gasket. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 129,000.

Coolant is leaking into the engine causing check engine light showing misfiring in #3, loss of coolant, heater to not warm up. It is available for inspection currently until we are able to replace the long block of the engine. Ford has an ongoing law suit over this Ecoboost engine coolant issue of which they are doing nothing to help repair the issue. The local Ford Dealership has confirmed the leak. It has not been inspected by police or insurance. We have been told not to drive the car due to chance of it catching fire or ruining the engine if coolant runs out.

The contact owns a 2016 Ford Edge. The contact stated that the vehicle was shaking and vibrating abnormally while being started. Additionally, while driving at various speeds, the vehicle suddenly started to shake and vibrate and while accelerating from a stop. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that that the failure was due to a cracked flex plate and that the flex plate needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed of an Extended Coverage for the failure, but the vehicle had exceeded the mileage. The failure mileage was 155,000.

I have a 2016 Ford Edge. Bought my car 2018. I Have never used the back seat driver side seat belt only a few times. When I switched my daughter out of her car seat(who was born the year I got my car) I had no need for the seat belt. Until now when I switched her to her booster seat. Now the seat belt lap strap is locked and not able to come out. There for I can't use that seat at all. And have to put her in the middle. My son is too tall to sit in the middle seat. But too young to sit in the front. I took my car into the dealership and called a different dealership and they said the seat belt may be an aftermarket. They had never seen one that has the airbags in them. So we need to order you just a normal seat belt, and it's on back order. So now I have to wait [XXX] only knows how long. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Edge. The contact stated while driving 55 MPH, the check engine warning light illuminated. The contact called and made the local dealer aware of the failure. The vehicle was not repaired. The contact took the vehicle to an independent mechanic and was informed that there was coolant leaking into cylinder #3 and the long block needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 101,000.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and the check engine warning light illuminated. Additionally, there was white smoke coming from the exhaust tip. The contact attempted to restart the vehicle and the vehicle failed to start. The contact stated that the engine had overheated. The vehicle was taken to the dealer, who informed the contact that there was coolant leaking into the cylinder and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown. The contact stated that no assistance has been offered and no repairs have been made yet.

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact used a DTC reader and determined that the cause of the failure was a defective crank shaft, cam shaft, and oxygen sensors. Despite the repairs made to vehicle, the check engine light remained. The vehicle was taken to an independent mechanic where he was informed that coolant had leaked into cylinder #1. The contact was advised to stop driving the vehicle and contacted the dealer. The contact was informed that the vehicle was not under recall and a diagnostic test was performed. The dealer confirmed the failure and informed the contact that the engine block needed to be repaired. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.

The contact owns a 2015 Ford Edge. The contact stated that upon visual inspection, he observed condensation build-up within both the driver's and passenger's side taillights that could severely reduce night-time visibility. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 95,000.

This happened in late June when I started my car it had white smoke coming out of the exhaust which cleared and no warning light on. I drove it to work and back and we checked coolant, and it was low so added and the next time I drove it, the check engine light went on! I called the Ford Dealership near me which is about an hour away and made an appointment to take on July 14th. The diagnosis was coolant leaking into my second cylinder and the block where head sits is worn down. I need a new long block, engine! $6000 was the quote!!!! My car is a 2016 Ford Edge with 75725 miles on it! I called Ford Customer Service and this car is not eligible for Financial Assistance and I have not heard from the Corporate Office! I have seen complaints of exactly the same thing and some people are getting Ford to help with the bill and not sure how they decipher what vehicle does or does not qualify! I am working on this issue and will not settle for nothing! I have never experienced anything like this, this is terrible! Who can afford this at this time in our lives and why???? It is a Ford issue not the consumer!!!! They have known about this for quite some time and the block on my car being worn is a manufacturing defect, it happened in the casting of the block, that car should have never left the plant with the correct inspection, where were the inspectors on this?? Ford used to give their dealerships a budget to help out issues like this for their customers but that has ended so nothing

Dealer’s (San Tan Ford, Gilbert, AZ) service department indicates I need to replace all lug nuts ..all found swollen creating a safety hazard. Cost of replacement is $164.98 plus taxes and labor charges.

Engine overheating due to coolant leaking due to head gasket failure. Ford has technical service bulletin #19-2208 that recommends replacing long block. Milage at 103,000.

Noticed engine misfire. Brought to local ford dealership. After diagnosis noticed coolant intrusion into cylinders. Ford recommended complete engine replacement

The contact owns a 2016 Ford Edge. The contact stated while the vehicle was idling, he heard an abnormal sound coming from the engine. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 129,000.

The vehicle started to make a low rattling noise that grew louder each time the vehicle was idling. We now believe the flexplate is cracked. Ford has sent out a letter stating they are aware the flexplate may crack but they are not willing to cover repairs on the vehicle after a certain time period, which has already passed. They state in the letter to not bring vehicles in unless they are making a rattling noise.

Car has a little over 100,000 miles 2017 Ford edge. Engine light came on, took to a Ford dealership where we were informed that coolant was leaking into the cylinders and would need to replace the whole engine. From researching this issue I have discovered that this seems to be a big problem with not just my car but others as well and ones with less miles and yet Ford will not pay for replacement or issue a recall on this issue. The car is sitting at the dealership now as we think about what should be done next.

In 2016, I purchased a new Ford Edge. In June 2023, I'm informed by Ford Certified Personnel that the engine has a "Coolant Inclusion" issue requiring replacement with a new engine. This problem caused by a design flaw in the engine that Ford was aware of in 2009 and continued to install without repair or recall. Research information shows it can cause overheating and possible vehicle fire. My service records can be verified with Brinson Ford, Athens TX. [XXX], Service Advisor. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Rough idling on start up and engine light came on. After taking car to a local repair shop, mechanic noticed that vehicle was consuming coolant and the engine was cracked. They advised taking it to dealer. Ford dealer confirmed diagnosis. Vehicle had 93304 miles on it and Ford has a Technical service bulletin out on it. Was originally quoted $6,000 to replace engine. After a lot of negotiating with Ford Customer Satisfaction Program, we paid $1,685 to replace engine. Ford has known about this issue for quite a while and in my opinion, should have issued a recall. There have been reports from others that the engine has caught fire.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that while accelerating while making a left or right turn, the brake pedal was depressed, and the contact heard liquid rotating coming from the hood of the vehicle. Additionally, the contact stated that while shifted into reverse(R), the vehicle started to shudder. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided information for TSB Number: 22-2133 to repair the vehicle. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 67,000.

Coolant leak to inside the piston engine

The contact owns a 2016 Ford Edge. The contact stated while driving 30 MPH, the vehicle started overheating. There was no warning light illuminated. The contact was able to drive the vehicle to the residence. The contact checked the coolant level and noticed that the coolant level was low. The contact added coolant, but the failure continued, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic who replaced all spark plugs, but the failure reoccurred. The independent mechanic referred the contact to the local dealer. The vehicle was taken to the dealer for diagnostic test. The mechanic stated that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 61,000.

Coolant is leaking into the engine cylinders and now the engine does not run.

Started months ago on the highway, now in the streets too. Press the gas, car goes then suddenly loses power. Going at 60 mph on highway, car suddenly starts to go slow, and pressing the gas doesn't move the car not even a mile higher. Semi trucks begin to honk horns at you. Afraid now to take highway again. Soon as I exit highway, press the gas and the car doesn't want to shift, almost as if it gets stuck. Continue driving on street and when turning, the car doesn't want to go. Ford had it for 3 days but didn't find anything. Have read posts and found one person with same issue that said it's code 2111, having to do with the throttle. So many people with the same issue and no recalls. It's dangerous to drive on highway now.

My 2016 Ford Edge with a 2.0L engine has a crack in the upper compartment of #1 cylinder. This is allowing coolant intrusion in to the cylinder causing a misfire. Ford has issued a service bulletin for the issue 22-2229. My vehicle has 89615 miles on it, and has been properly maintained over the years. This seems like from a quick google search is a wide spread problem with these vehicles. Will there be a recall or some type of relief from the cost of this repair?

My car has 66,000 miles on it. It was bought on 9-10-2016 brand new. On 5/21/23 my car would not start. I had it towed to my mechanic who diagnosed coolant intrusion in cylinder 2. I had it towed to the dealer after Ford confirmed it would be covered under TSB 19-2346 on 5-26-23. This Tsb-19-2346 affects thousands of cars, with the early ecoboost engines. The cars are suddenly catching on fire or seizing while being driven!!!! I had it towed to Ford who told me the Transmission was bad and it would be covered under Ford's #22N12 bulletin on 5-30-23. I was shocked the transmission was also bad! I than asked the dealer what about the motor? It's seized as I told you 4 days earlier due to coolant intrusion? The mechanic will check that also, I will call Ford again, re the motor. 2 days later, after I called the dealer, he verified the cylinder intrusion in #2. He informed me that it would not be covered! Now their giving me the run around re tsb 19-2346 bulletin. Which never was sent to any of the owners, of these dangerous cars! The Dealer is putting together a parts list, the cost is around 7,000! My car has been serviced at the recommended schedule. Ford's quality has gone from safe, to dangerous, unreliable and defective! I found both Tsb on the engine and transmission online. Along with hundreds of thousands of other affected consumers! This is unacceptable & unexcusable! Safety 1st is apparently now LAST With FORD!!! I will never buy another FORD! Ford knows about the ecob

Rear door latch stuck and door will not close

Took vehicle in for update of SYNC system which worked when I dropped it off. Mechanic called said the system wasn't holding charge. Next day they called said vehicle was ready for pickup. Picked up got in and my SYNC system wouldn't turn on. That includes radio,Bluetooth, navigation, backup camera,USB port anything that system controls doesn't work. No mechanic checks for the APIM to see if it is faulty. Now place is saying I have to pay to fix. Extended warranty doesn't cover says it's upgrade not update, even though Fordpass and SYNC system said there was an update for it. I tried to update system and wouldn't let me, both ways I tried to update. Fordpass tried something then said I'd have to take to certified dealer which I did.if nobody checks on the part when it's inspected, how does one know if bad part or not. Plus my 2016 vehicle when looking in SYNC system said last update was in 2003? Picture is showing SYNC system was working also have 5-7 people who can say was working til I brought to place for update. Can provide video and or pictures of my dark screen if needed. Date of incident is when I brought it in for update. Got vehicle back on the 17th the first time, partner brought in again for them to try something that didn't work to reset system.

My vehicle says parking brake limited function and it won't move.

When you start the car it acts as if it wants to bogg down and stall out going down road. Took car to ford and they said,"oh, we have a service bulletin on this car for coolant getting into the engine causing engine to over heat or misfire, it is a defect in the 2.0 ecoboost engines, and we have to replace your engine for 7,600." This is in multiple vehicles, class action law suits, engines over heating, some catch fire. Ford needs to be investigated for defective motors in these vehicles.

The contact owns a 2016 Ford Edge. The contact stated that the vehicle had experienced rough starting and upon inspection it was discovered that the engine coolant was low. Later while driving, the check engine warning light illuminated. The vehicle was taken to the local mechanic who diagnosed that there was coolant intrusion inside cylinder #1, and the engine might need to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 54,000.