2016 Ford Edge complaints

See attached document for complaint. I am writing regarding an issue I am having getting a refund for something I paid for to have repaired that was placed on a recall list by Ford 6 months later. In March 2025 my Ford Edge Sport suddenly lost brakes while I was driving. Thankfully I was not going fast and was able to get pulled over without an accident. I took my car into to the local Ford dealership here in Palestine, TX on 3/20/25 where I had this issue repaired. I received the car back on 3/21/25. I paid 563.16 in total for the repairs. In September 2025, I received a recall letter for this issue. When I called the local dealer I was told I would have to wait for a second letter before they could issue me a refund, and that the company might make me bring it back in again once that second letter was received. I have not received a second letter to date so I reached out again to the local Ford dealership on 11/17/25 and was told they have no idea when this may occur, that it could be months or a year. When this is a recall issue that I have already had to deal with and pay for, why do I have to wait for a refund? Please assist in this issue.

We keep replacing the purge valve solenoid. There was a recall in 2021 but 2025 and now we have to change it within a week or two after putting the new one on. It has went dead going underneath a red light and just turning in the roadway. It is getting very dangerous.Help please!

The contact owns a 2016 Ford Escape. The contact was informed at a State Inspection that the VIN was included in NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that after driving out of the driveway, the contact's husband noticed a trail of fluid on the driveway. Upon inspecting the vehicle the following day, the contact's husband noticed that there was a fluid leak underneath the vehicle. The dealer was contacted, and an appointment was scheduled for a diagnostic test. The contact was in the process of taking the vehicle to the dealer. The vehicle was not yet diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

I started my Edge as I always do and the display panel kept changing from audio, to settings and on and on. It went thru all the choices and it kept going for about 20 mins until I could safely pull over to find the problem. The radio continues to play thru .the clicking of it changing choices. When I pulled over I put the car in park and shut my edge off, waited a few mins and started it again. It continues to cycle thru the choices. I shut the car off again, opened my door , closed my door, then restarted my edge. This stopped it from cycling thru the options again. I am also wondering about the other two recalls for my edge, the rear brake line and the rear camera. It has been over 6 months since I was notified and would like these fixed or give me a new car. Brakes are a very important thing and I do not think you really know what will happen if I’m going 60 mph down the highway and I have to stop quick. Please reply to this and let me know about the cycling thru choices and if you have a fix yet for the other recalls

I want to open a criminal case. A car dealer is reselling this vehicle for 8,500 dollar with odometer of 94,000 approximately. The title say over 240,000 miles. They have clearly tampered with is i have more 10 supporting evidence to show for their fraud. They have dealer license in florida and are operating used car sale here new york city bronx. I called north Carolina DMV where they confirm the milage of vehicles and i have car fax as supporting evidence. I have made complain with FTC and BBB. They should be in jail.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was inoperable. The vehicle was taken to the dealer, where the contact was informed that the rearview camera could be replaced at the owner's expense; however, the vehicle could not be repaired under the recall because the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 96,000.

On January 25, 2026, my 2016 Ford Edge experienced a catastrophic brake system failure corresponding to NHTSA Safety Recall 25V-544. The front brake jounce hose ruptured at the crimp, resulting in the immediate and total loss of brake fluid and zero braking pressure. The vehicle is effectively without brakes and is unsafe to operate. ​I attempted to schedule service with the authorized dealer (Pat Armstrong Ford in Wenatchee, WA). The dealer refused to intake the vehicle or authorize a safety rental/loaner, citing that "no remedy is currently available" from Ford Motor Company. ​I am currently stranded with a vehicle that has actively failed due to the safety defect described in the recall. The manufacturer's inability to provide a timely remedy, combined with the dealership's refusal to provide alternate transportation for a "Vehicle Off Road" (VOR) condition, presents an immediate safety risk. I have attached photos verifying the ruptured hose and fluid saturation.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to respond as intended. The contact stated that the brake pedal was depressed to the floor, and the vehicle slowly came to a stop. The vehicle was taken to the dealer, where the vehicle was diagnosed with brake failure. The contact was informed that the rear brake hoses had ruptured and needed to be replaced; however, parts were not available. The vehicle was not repaired. The contact stated that the failure had occurred while the family was in the vehicle. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, parts were not yet available. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 130,300.

Vehicle Information: Year/Make/Model: 2016 Ford Edge SE Engine: 2.0L EcoBoost Mileage at Failure: ~79,000 miles Description of the Problem: I am reporting a safety-related defect involving engine coolant intrusion into the cylinders on my 2016 Ford Edge equipped with the 2.0L EcoBoost engine. At approximately 79,000 miles, my vehicle experienced engine misfires and internal coolant loss. A Ford dealership diagnosed the issue as coolant intrusion into the engine cylinders caused by internal engine block failure, which required replacement of the engine block / engine assembly. Safety Concern: This failure presents a safety hazard due to: -Sudden loss of engine power -Risk of engine stalling while driving -Increased chance of breakdown in traffic -Potential loss of vehicle control in certain driving conditions An engine should not experience catastrophic internal failure at this mileage under normal operating and maintenance conditions. Known Pattern and Manufacturer Awareness: This issue is well-documented across numerous Ford vehicles equipped with the 2.0L EcoBoost engine, including the 2015–2018 Ford Edge and other Ford models. Ford has issued multiple Technical Service Bulletins (TSBs) addressing coolant intrusion into the engine cylinders due to engine block design issues, demonstrating manufacturer awareness of the defect. Despite this, no recall has been issued, and affected owners are often denied assistance once the vehicle is outside the warranty period. Request to N

Coolant intrusion into 2 and 3 cylinder, only 80,000 miles and the vehicle has been maintained religiously and we have to replace the engine!

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, parts to do the recall repair were not yet available. The vehicle was taken to the dealer; however, the contact was informed that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure.

Every time I fill my gas tank up the car acts like it will not turn over and gives me a battery error. I have a brand new battery in my car and key just replaced both December 2025. After turning the car off and waiting then hitting the start button the car will start up then shutter. After going down the road it's fine and doesn't have the issue of not starting.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Taking off from a stop, turning at slow speeds, taking off into a turn when the power is transferred to the rear axel the entire rear end of the vehicle shakes, shutters, judders, pops, chunks until power stops going to rear drive. (AWD). Ford dealership performed and charged me several services that did not fix the problem. I have now taken it to a another shop. The tech has mentioned that he found a service bulletin for this problem. I have searched but have not found the bulletin.

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the low coolant warning light illuminated. The contact parked and inspected the vehicle and refilled the coolant reservoir. The coolant level was frequently low and consumed one gallon of coolant weekly. The vehicle was purchased as a used vehicle a year prior, and the failure began two months after the vehicle was purchased. A document was found in the vehicle from the previous owner which indicated that the vehicle was diagnosed with engine failure. The dealer who performed the diagnostic test was contacted and confirmed the failure. The contact was informed that the vehicle was auctioned off by the previous owner. In addition, the contact researched and stated that it was a known failure with the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

The contact owns a 2016 Ford Edge. The contact stated that while reversing out of a driveway at 5 MPH, the brake lines ruptured. There were no warning lights illuminated. The vehicle was taken to an independent mechanic for the rear brake hose replacement. The local dealer was contacted regarding a refund, which was declined due to the recall remedy not being available. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The manufacturer was not contacted. The failure mileage was approximately 91,000.

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, parts for the recall repairs were not yet available. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.

The contact owns a 2016 Ford Edge. The contact stated that while driving at 15 MPH in the rain, the brake pedal was applied however, there was a delay in responding, and crashed into a Subaru Forester. There was an abnormal squeaking and squealing sound detected. The vehicle was drivable. While approaching a stoplight, there was an abnormal squealing noise, and there was an increase in stopping distance. There were no warning lights illuminated. The contact sustained a sprained neck, and medical attention was provided. There was no reported fire or air bag deployment. A police report was filed. The vehicle was taken to a brake center where it was determined there was an ABS failure related to NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic) however the parts were not available. The hood was unable to be opened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 111,000.

The contact owned a 2016 Ford Edge. The contact stated that while driving at 70 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that cylinder #3 needed to be replaced. The vehicle was repaired, but the failure reoccurred approximately two weeks later. The vehicle was taken back to the independent mechanic, where it was diagnosed that all three cylinders needed to be replaced. The vehicle was repaired, but the failure reoccurred approximately a week later. The contact stated that while driving at approximately 70 MPH, there was an abnormal sound coming from the engine compartment. The vehicle was taken to the residence. The vehicle was taken to two independent mechanics, where it was diagnosed that an unknown hose had leaked fluid into the engine, and the engine needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer, where the same assessment was made. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 58,000.

- door hinge failure - hinge assembly intact but the weld area failed and tore the base from the door structure - door wont close or open properly - not as of yet no warning lamps just a non functional door. the failure is identical to the linked complaint [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was shifted into reverse(R), the rear-view camera intermittently displayed a blank or distorted image. The dealer was contacted but offered no assistance. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 45 MPH, the contact depressed the brake pedal, and the brake pedal felt spongy and depressed to the floorboard. There was no warning light illuminated. The contact was able to stop and exit the vehicle. The contact then observed a puddle of fluid by the passenger’s side rear wheel well. The vehicle was towed to a local dealer, where the vehicle was diagnosed and determined that the passenger’s side rear flexible brake line had ruptured. The dealer replaced the brake line, and the vehicle was repaired. The manufacturer was not informed of the failure. The contact recently received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); and related the failure to the recall. The failure mileage was 117,490.

Manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner: Sep 08,2025 Manufacturer Recall Number 25S89 NHTSA Recall Number 25V572 Recall Status Recall Incomplete, remedy not yet available

Complaint Description: My 2016 Ford Edge 2.0L EcoBoost is experiencing a catastrophic engine failure due to "coolant intrusion" into the engine cylinders, a known manufacturing defect associated with the open-deck engine block design in this model year (referenced in Ford TSB 19-2346). The Failure: While driving at highway speeds (65+ MPH) on California freeways, the vehicle intermittently and suddenly enters "limp mode," drastically reducing power and acceleration without warning. This makes it impossible to merge safely or keep up with traffic, creating a life-threatening safety hazard for myself and other motorists. History & Diagnosis: The issue began in early 2025 with a Check Engine Light, which was initially misdiagnosed by a mechanic as a non-critical boost leak. The condition worsened significantly in Q4 2025, leading to dangerous stalls in power. A new independent inspection confirmed the root cause is not a boost leak, but internal coolant leakage into the engine block cylinders. This defect has caused permanent engine damage requiring a full engine replacement. The failure mode is identical to thousands of other complaints regarding the 2.0L EcoBoost engine, yet no safety recall exists to address the sudden loss of motive power.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact called a local dealer and was informed that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner: Aug 25,2025 Manufacturer Recall Number25S87 NHTSA Recall Number25V544 Recall StatusRecall Incomplete, remedy not yet available

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while depressing the brake pedal, the braking distance was extended before the vehicle came to a stop. The brake light was illuminated. While in reverse, the back-over prevention camera displayed a black screen. The dealer was contacted. The manufacturer was made aware of the failures. The failure mileage was approximately 38,000.

The contact owns a 2016 Ford Edge. The contact stated that while driving at 40 MPH, the engine warning light illuminated. The driver became aware that the coolant level was low. While driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to an independent mechanic who confirmed that the failure was due to a misfire in cylinders #2 and #3. The contact stated that the spark plugs were replaced, and coolant was added, but the failure reoccurred. The contact stated that coolant was leaking into the engine. The mechanic informed the contact that the engine needed to be replaced. The contact called an unknown local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there was no recall coverage for the failure. The failure mileage was approximately 80,000.

My brake pressure dropped rapidly and the ABS and brake system warnings lit up. I added brake fluid and it leaked out from the rear passenger side brake line. Took car to dealer and they confirmed a recall on the brake lines and replaced the lines. I was responsible for the repair cost and the dealer was not able to process reimbursement until unknown date of Ford completing recall instructions.

See attached document for complaint. I am writing to file a formal complaint regarding the handling of safety recalls 25V572 and 25V544 on my vehicle, and to urgently request your assistance in having all repairs authorized at a local Ford dealership, due to the profound unprofessionalism and neglect I have experienced from the selling dealership, Pure Honda Ferndale. My vehicle is a 2016 Ford Edge Sport with approximately 101,003 miles. I purchased it from Pure Honda Ferndale just prior to being notified of these active recalls, after which the vehicle was understandably grounded. The core of my issue lies with the conduct of the dealership's management. Before the recall notice and the vehicle being pulled from sale, I was in direct communication with the General Manager, Mr. Sheldon Taylor. He personally assured me that he would resolve several preexisting issues, including arranging for a vehicle exchange or repairs. These issues include the dealership selling me defective and outdated tires and a rim package that no local tire shop will service, as well as a noticeable and hazardous defect in the SYNC system where the screen experiences complete blackouts, particularly when using the navigation and radio. However, once the reca ll was enforced, Mr. Taylor ceased all communication and delegated my case to a sales representative, who has since also ignored my repeated calls and the recall notices I have provided. I have been left with a vehicle I cannot safely drive due to

The rear window spontaneously shattered/exploded. The rear defrosted was on as well as the rear wiper. It was 30 degrees outside.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the vehicle failed to stop immediately. The contact stated that the brake pedal needed to be depressed extremely hard. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, parts for the recall repair were not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

My vehicle previously had recall work, including power steering, but now I’m experiencing: * ‘Steering Assist Required’ warning, and the electric power steering is intermittently failing * Traction control and hill assist turned off * Headlights (and other lights) staying on even when the car is off * The vehicle pulls sharply to the left when braking * Despite multiple alignments and suspension/tie rod replacements, my new tires are wearing out rapidly

My 2016 Ford with only 56,210 miles has developed a critical engine failure. The engine block due to a manufactuing design flaw has caused the coolant to leak into one of the cylinders. Dealership informed me I need a new motor at the cost of $7300.00. Ford will not stand behind the repair due to the age of my vehicle. It's in excellent condition other than the defective engine block.

I’ve had my car nine years. No problems with the body there’s no rust on it at all, and I love my ford. Just as I hit 100,000 miles the warning light came on the car. Come to find out it is a head gasket leak and is required to have a whole new engine. Yes the warranty is over as the car has been paid for and the warranty is expired. My complaint is that Ford knows this is an issue which I know for a fact that they know this. I cannot afford $7100 for a new engine when I just want to keep my car. I can’t even afford another car not even a beater for $1000. I’m complaining that ford knows this is a known issue, but because I am out of warranty, they will not help me. I’ve had ford’s most of my life and never had an issue like this. Very disappointing that a big company like this has a known issue but will not help repair it.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was inoperable while reversing. The vehicle was taken to the dealer, where the contact was informed that a fee would be charged for the repair, but there was no guarantee that the repair would correct the failure. The vehicle was then taken to an independent mechanic, where the rearview camera was replaced with an aftermarket part; however, the contact stated that the rearview camera was not operating as needed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 50,000.

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the brake pedal was depressed and almost went to the floorboard. The contact stated that the brake warning light was illuminated. The contact stated that brake fluid was dripping from the rear of the vehicle. Additionally, the contact stated that the parking brake was engaging independently. The contact had received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact had taken the vehicle to a local dealer and was informed that the part was not yet available and that another letter would be sent when the part was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 195,000.

The front brake hose ruptured and the brakes went out. This is consistent with the recall NHTSA Campaign # 20V469000. Ford dealer is refusing to fix it saying only the rear hose is covered. But it clearly states in the recall released on Aug 2020 it is the Front hose.

My 2016 Ford Edge has 95,000 miles on it and I have only owned it since Spring of this year. Out of nowhere, I start having an antifreeze leak, and notice it is coming from my water pump, and my mechanic says it is going to cost $2000 plus dollars to fix it. I called several other repair places and they won’t even do the repair because it’s such a big/expensive job. I have researched about the class action lawsuit about this particular problem in my exact model with the 3.5L motor. If my Dad had not of noticed the leak, it would have completely ruined my motor driving it around much longer. I am struggling financially after having serious health problems this summer, and I simply can’t afford to pay for this repair. I can’t even get approved for any more loans or credit cards, because I am in so much debt. I want to know what can be done about this, as this is way too much financial stress for me to have to deal with. At the very least, Ford should compensate me and take care of the repair costs.

The contact owns a 2016 Ford Edge. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The contact stated that when the vehicle was purchased, the windshield was cracked. The contact bought the vehicle and, after a while, contacted Safelite to replace the windshield. The Safelite employee removed the interior and exterior brackets on the windshield and placed a black tarp on the top part of the windshield. Most recently, the contact stated that after a rainstorm, water leaked inside the vehicle from the A-pillar. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 162,000.

This is a follow-up to my previous NHTSA complaint （11689215.）regarding the flexplate failure on my 2016 Ford Edge (VIN: [XXX] ). This is a follow-up to my previous NHTSA complaint regarding the flexplate failure on my 2016 Ford Edge (VIN [XXX] ). Ford opened case XXX but closed it without any resolution, even though my vehicle remains undrivable. A new case CXH-XXX 1 was later created under Customer Satisfaction Program 22N12 for the same defect. My car is still at AutoNation Ford Bellevue (WA); the dealer confirms no repair authorization or contact from Ford Corporate. This defect causes a rattling noise, flexplate cracking, and sudden loss of power while driving—a clear safety hazard. Ford continues to deny repair based on mileage limits in the CSP, although this is a known safety-related defect. I am requesting NHTSA to review Ford’s handling of CSP 22N12 and require Ford to treat this as a full safety recall without mileage restrictions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine coolant issue, known problem for this model year of ford edge. Total engine failure at less than 60k miles. Engine light would come on and go off. Mild hesitation at start up. Went to leave one day and found vehicle would no longer start. Towed away and diagnosed with complete engine failure and coolant intrusion. Called Ford and was informed that while there was a service bulletin that directly acknowledged that these faulty engines are UNSAFE AS IS, they are not issuing any assistance to anyone who has an affected engine. This engine failure occurred apprx one week after visiting a Ford Dealership where they did routine recall work. We asked about our check engine light and because the light was not on while at ford they could not complete a check of the engine. During the other routine checks they did, they also claimed to have inspected the battery which at the time had terminal covers that were visibly overflowing with corrosion! We were not informed of this issue either. Cost to repair is about 10-14k, the value of the vehicle.

The contact owns a 2016 Ford Edge. The contact stated that while reversing, the back-over prevention screen displayed a blank screen. In addition, the back-over-prevention screen was frozen on the blank screen. The contact stated that due to the failure, the contact could not adjust the heating control or any safety features. The contact's husband had medical appointments, and the contact stated that because the outside temperature had changed, it was of huge concern. The contact stated that previously the vehicle was taken to two independent mechanics, and the failure was diagnosed as a failed back-over prevention system. The vehicle was taken to the dealer; however, the contact was informed that because the display screen was blank, the diagnostic test could not be performed. The contact later received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.

For the 3rd time in 9 years, my car's brakes stopped working. Submitted complaint to NHTSA back in 2020 the 2nd time it happened (the 1st time under warranty). In January 2025 left work to drive 17 miles home, only to find that the minute I drove into traffic my brakes weren't working again, straight to the floor! Drove 20 minutes to nearest dealer in traffic with hazards on while consistently pulling the emergency brake - it was an awful experience! Next day they say brake hoses were broken and fluid was EVERYWHERE! I heard one employee tell another, "What is going on with these cars and their brake hoses?" This time I had to pay over $1,000 to get it fixed. I'm warning everyone I know NOT to buy this car! My 3 experiences have been so horrid that it absolutely has made me realize that Ford is just not for me or my family!

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the contact noticed that the brake pedal was extremely spongy. The contact stated that several unknown warning lights were illuminated. The contact stated that because of the failure, the contact had to drive the vehicle below the speed limit. The contact stated that the brake fluid reservoir was continuously refilled; however, there was no evidence of a brake fluid leak. The contact stated that the brake fluid may be leaking into the engine. In addition, the contact stated that the dealer was made aware of the failure several times; however, the contact was informed that the parts were not yet available. The contact stated that for two years, the dealer informed the contact that the parts were not available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic) and 22V413000 (Power Train). The manufacturer was made aware of the failure but did not assist. The failure mileage was unknown.

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Rear view camera was distorted and didn’t show a vehicle behind me when I backed out of parking spot and made contact with another vehicle.