2016 Ford Edge complaints

GOT AN ERROR MESSAGE: "ADAPTIVE STEERING FAULT, NEED SERVICE", JUST AFTER THE MANUFACTURE WARRANTY EXPIRED. NEED TO SPEND ABOUT 1.8K TO FIX THIS. THIS SEEMS TO BE A COMMON ISSUE FOR MANY 2016 FORD EDGE SPORT. REALLY CONCERN ABOUT THE QUALITY AND SAFETY OF FORD CARS. SO DISAPPOINTED.

TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE THE CONTACT'S WIFE WAS DRIVING 25-35 MPH, SHE HEARD AN EXPLOSIVE NOISE. THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND AND TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE PASSENGER SIDE BRAKE LINE EXPLODED. THE CONTACT ASSUMED THAT THE BRAKE LINE WAS TAMPERED WITH AND A POLICE REPORT WAS FILED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. WHILE DRIVING AT UNKNOWN SPEEDS, THE DRIVER'S SIDE BRAKE LINE EXPLODED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 173,000. THE VIN WAS NOT AVAILABLE.

TAKATA RECALL

TAKATA RECALL AUTONATION HAS SENT A LETTER FOR RECALL ON TAKATA AIRBAGS BUT HAS NO REPLACEMENT AIRBAGS.THERE IS ALSO A RECALL FOR CORRODED GAS TANK. I SEE NONE OF THESE IN YOUR RECALL DATABASE SO I ASSUME THE RECALL HAS BEEN RESCINDED.I WAS WAITING FOR AIRBAGS TO COME IN TO GET IT REPAIRED TOGETHER. THAT NEVER HAPPENED. THIS IS A COMPLAINT ABOUT THE PROCESS WHICH LEAVES IT UNRESOLVED BY FORD.

IF DRIVING IN A VERY SLIGHT DRIZZLE OR MIST, THE WIPERS DO NOT OPERATE PROPERLY IN THE INTERMITTENT MODE OR SINGLE SWIPE OPERATION. THE WIPERS WIPE THE MOISTURE OFF, THEN STICK, OR STUTTER AND JUMP ON THE RETURN. AT HIGHWAY SPEED WIND GETS UNDER THE WIPER WHEN IT JUMPS AND CAUSES A HARD SLAP AGAINST THE WINDSHIELD. THIS IS DANGEROUS AS VISIBILITY IS IMPAIRED - PARTICULARLY DANGEROUS AT NIGHT IN A SLIGHT RAIN. UPLOADED IS RECORD OF REPAIR VISIT. MORE SERIOUS EVENTS ON LONG ROAD TRIP 09/25-10/14/2018.

I AM CONTINUING TO DOCUMENT EACH OCCURRENCE OF THE ADAPTIVE STEERING FAULT SERVICE REQUIRED LIGHT. BY THE TIME I GET TO THE DEALERSHIP THEY CAN'T DUPLICATE THE PROBLEM AND THE VEHICLE WILL NOT HOLD THE CODES. THE LIGHT GOES OUT. IT CAME ON OCTOBER 28, 2018 AT 9PM AT 21870 MILES. I WENT BACK TO MY VEHICLE FIVE MINUTES LATER AND IT WAS OUT. I DROVE TO WORK THIS MORNING AND THE LIGHT CAME ON AGAIN. I WAS DRIVING AROUND 5/10 MPH AND THE STEERING WHEEL WAS TILTED TO THE RIGHT DESPITE THE WHEELS BEING STRAIGHT. IF I CAN'T TAKE IT DO THE DEALER AND HAVE THEM ADDRESS IT, I'M NOT SURE WHAT ELSE TO DO. THERE IS A TECHNICAL SERVICE BULLETIN ON THIS TO REPLACE THE STEERING WHEEL BUT I AM TOLD THAT SINCE THE VEHICLE WON'T RETAIN THE CODES WHEN THE LIGHT GOES OUT, THEY CAN'T DO ANYTHING.

I PARKED MY CAR IN A LOT W/OUT ANY ISSUES. WHEN I RETURNED TO THE VEHICLE AND STARTED THE CAR AND PUT THE CAR INTO REVERSE GEAR, A WARNING LIGHT "ADAPTIVE STEERING FAILURE" WAS DISPLAYED. THE WHEEL SEEMED TO NOT BE CENTERED WHEN DRIVING STRAIGHT. I EVEN TRIED SHUTTING OFF THE CAR AND RESTARTING, BUT TO NO AVAIL. I PARKED IT AT HOME AND THE NEXT DAY STARTED IT TO SHOW MY HUSBAND AND THE LIGHT WAS NO LONGER ON. THE STEERING WHEEL STILL SEEMS OFF THOUGH. I'M TERRIFIED TO DRIVE THE CAR AND AM HOPING THE DEALERSHIP WILL BE THOROUGH IN INVESTIGATING THE REASON FOR THIS.

ADAPTIVE STEERING FAULT. VEHICLE WAS STATIONARY AND TRANSMISSION IN PARK MILEAGE 33205.9. UPON STARTING, THE WARNING MESSAGE APPEARED. AFTER ACKNOWLEDGMENT OF MESSAGE, THE DASH LIGHT REMAINED ON. IMMEDIATELY DROVE TO DEALER FOR SERVICE AND SHOWED WARNING TO SERVICE MANAGER. WAS NOT ABLE TO HAVE A TECHNICIAN REVIEW ISSUE AS TO LACK OF AVAILABILITY. SCHEDULED NEXT AVAILABLE APPOINTMENT, 6 DAYS LATER. ADVISED THAT SITUATION IS SAFE TO DRIVE. LIGHT WENT OFF UPON SHUTDOWN. WARNING APPEARED AGAIN AT 33324.1 MILES, STATIONARY IN PARK. RETURNED TO DEALER DURIN APPOINTMENT. ADVISED AFTER TECHNICIAN ASSESSMENT THAT I HAVE A FAULTY ADAPTIVE STEERING COMPONENT REQUIRE STEERING WHEEL REPLACEMENT. NEED TO HAVE FORD AUTHORIZATION FOR REPAIR, RESCHEDULED FOR SERVICE REPAIR. ADVISED THAT THERE IS NO VEHICLE LOANER FOR THIS SERVICE. ALSO, ADVISED THAT IT IS SAFE TO DRIVE WITH THIS CONDITION. VEHICLE HAS EXHIBITED A STIFFNESS IN STEERING SINCE THIS INCIDENT HAS STARTED. CONFIDENCE ON VEHICLE'S SAFETY IS COMPRISED.

FORD EDGE SEL 2016 VIN * [XXX] 22,500 MILES SINCE I ACQUIRED IT (HE,SHE) HAS A PROBLEM OF WHEN I AM TRAVELING A HIGHWAY AND THE SPEED COMES TO 60 MPH THE ENGINE IS IN DISCHARGE REVOLUTIONIZE RAISING A HILL AN EVIL ENTERS(APPROACHES) SMELL OF GASES OF THE INTERIOR OF THE CAR, I HAVE TO REDUCE THE SPEED AND OPEN CRYSTALS OF THE CAR IN ORDER THAT THE SMELL GOES OUT AND COULD BE BREATHED WELL. I IT HAVE TAKEN IN 3 OCCASIONS TWO WORKSHOPS AUTHORIZED BY FORD FOR GUARANTEE AND THEY CANNOT FIND ANYTHING, THEY ME INFORM THAT THE COMPUTER DOES NOT REFLECT ANYTHING. THE LAST OCCASION I ASKED THEM TO REALIZE A TEST(PROOF) OF ROAD WITH A SCANNER AND THEY REFUSED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE ADAPATIVE STEERING FAULT SERVICE REQUIRED LIGHT KEEPS COMING ON. IT'S COME ON SEVERAL TIMES BUT SINCE THE DEALERSHIP CAN'T OR WON'T FIX IT BECAUSE THEY CAN'T DUPLICATE THE PROBLEM AND LIGHT GOES OUT AND APPARENTLY DOES NOT STORE CODES, I'VE BEGUN THE PROCESS TO DOCUMENT THE DATES, TIMES AND MILEAGE IT COMES ON AND GOING FORWARD WILL TAKE A PICTURE EVERY TIME IT HAPPENS. IT HAPPENED ON OCTOBER 3, 2018 AT 930 @ 21,499 MILES AS I WAS PULLING INTO THE DEALERSHIP. THEY TOLD ME THEY COULD "SEE" IT OR GET TROUBLE CODES. ON OCTOBER 11, 2018 AT 0900 AND 1620. IT WENT OUT WHEN I DROVE AT LUNCH ON THE 11TH AND THEN CAME BACK ON WHEN I WAS DRIVING HOME. THERE IS A TECHNICAL SERVICE BULLETIN ON IT BUT THEY REFUSE TO DO ANYTHING. I'M PETRIFIED TO DRIVE A VEHICLE WITH LESS THAN 22,000 MILES ON IT AND FORD DOES NOT SEEM TO CARE.

TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE OPERATING THE VEHICLE, THE TEMPERATURE GAUGE INCREASED TO "HOT" AND THE "COOLANT OVERHEATED" MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO PARK CITY FORD (3333 INWOOD RD, DALLAS, TX) WHERE IT WAS DIAGNOSED THAT AN ELECTRICAL VOLTAGE SURGE HAD DAMAGED THE BATTERY, WIRE HARNESS, FUSE BOX, AND COOLING FAN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.

REAR WINDOW SHATTERED FOR NO REASON ON MY 2016 FORD EDGE SPORT WITH ONLY 19,000 MILES. GOT OUT OF MY CAR AND CLOSED MY FRONT DOOR AND POP AND CRUMBLING NOISE ONLY TO DISCOVER THE REAR WINDOW CAVED IN WAS ALL SHATTERED AROUND THE BOTTOM EDGES. HAVE SEEN SEVERAL POSTS, PICS AND FORUMS ONLINE ABOUT THIS HAPPENING. WHY IS FORD NOT BEING HELD ACCOUNTABLE. DEALER SAID IT'S NOT COVERED DESPITE'S IT BEING A COMMON ISSUE. HAD TO FILE AN INSURANCE CLAIM AND PAY MY DEDUCTIBLE FOR SOMETHING THAT FORD SHOULD BE RESPONSIBLE FOR. LUCKILY I WAS PARKED WHEN IT HAPPENED.

THE ADAPTIVE STEERING FAULT SERVICE REQUIRE LIGHT KEEPS COMING ON. WHEN TRYING TO GET THE DEALERSHIPS TO LOOK INTO IT I AM TOLD IT WON'T SHOW AN CODES OR THEY DON'T SEE THE LIGHT. I DON'T KNOW HOW THIS IS POSSIBLE. THEY SAY THEY CAN'T DUPLICATE AND BY THE TIME IT COMES ON AGAIN IT WILL TURN OFF AFTER SO MANY "KEY" CYCLES. APPARENTLY, THERE IS A KNOWN ISSUE BUT THEY STILL WON'T DO ANYTHING TO FIX IT. IT MAKES THE STEERING WHEEL CROOKED AND SEEM LIKE IT'S STEERING WRONG. I JUST HOPE THE STEERING DOESN'T FAIL WHILE DRIVING IT.

6 MONTHS AGO I HAD MY WIPER BLADES REPLACED AS RECOMMENDED BY DEALER. WVER SINCE THEN IF ITS RAINING MILDLY THE DRIVERS WIPER BLDE GETS STUCK AND IT WAS WHILE I WAS TRAVELING ON A TRIP. FELT UNSAFE. FORD HAS REPLACED THESE BLADES TWICS AND EVEN THE MOTOR FOR WIPERS. IT IS STILL HAPPENING. I THINK QUALITY OF THE BLADES ARE NOT GOOD. THIS ALWAYS HAPPENED WHILE DRIVING AND IF IT WAS NOT HEAVILY RAINING JUST REGULAR RAIN. I MUST SAY HOWEVER THT FORD DEALER HAS TRIED THEIR VERY BEST AND HAVE ALWAYS BEEN WONDERFUL. I JUST FEAR THAT WIPER BLADES ARE NOT OF GOOD QUALITY

SEPT 5,2018 HAD A BAD ACCIDENT WHOLE FROM END CRUSHED HIT MY HEAD ON SIDE WINDOW AND BRUISED RIBS FROM SEAT BELT AIR BAG NEVER WENT OFF. THE OTHER CAR INVOLVED AIR BAGS DEPLOYED FRONT AND SIDE, COLLISUION SHOP EVEN SAID AIR BAGS SHOULD HAVE GONE OFF THE CAR WAS IN MOTION CROSSING STREET ON A CITY STREET COULDN'T EVEN DRIVE CAR HAD TO BE TOWED

BRAKES FAILED AND ACCIDENT RESULTED

THE CAR WAS PARKED. THE HEAD LIGHTS TURNED ON/OFF A COUPLE OF TIMES, THE INTERIOR LIGHTS TURNED ON/OFF, AND THE DRIVER AND PASSENGER DOOR WINDOWS OPENED AND CLOSED SPONTANEOUSLY. BOTH KEY FOBS WERE IN THE HOUSE AT LEAST 40 FEET FROM THE CAR. THE CAR DOES NOT HAVE REMOTE START OPTION. THE CAR WAS PARKED IN FRONT OF AN ATTACHED GARAGE. THE HOUSE IS IN A RURAL AREA AT LEAST 1/4 MILE FROM THE NEAREST HOUSE. THE OBVIOUS CONCERN IS SECURITY WITH REGARD TO THEFT IN AN URBAN SETTING. ALSO POSSIBLE WATER DAMAGE IF THIS WAS TO OCCUR DURING A RAINSTORM. IT WAS WITNESSED BY THREE DIFFERENT PEOPLE. THE ONLY "RF" DEVICES ACTIVE IN THE HOUSE WERE A CORDLESS PHONE, TWO CELL PHONES, AND A WIFI ROUTER.

I BOUGHT A 2016 EDGE TITANIUM LAST YEAR. THE WRENCH ENGINE LIGHT CAME ON THIS WEEK. WHEN I TOOK THE EDGE TO THE DEALER, THE FIRST THING THE DEALERSHIP DID WAS LOOK INTO THE ENGINE COMPARTMENT AND EXPLAINED THAT MY WIRES AND SENSORS WERE CHEWED BY RABBITS OR MICE. I LEARNED THE ELECTRICAL WIRING SYSTEM IS SOY BASED. I ASKED IF THE DEALER COULD REPLACE THE WIRES AND SENSORS WITH NON-SOY PRODUCTS AND WAS TOLD FORD DOES NOT MAKE A NON-SOY BASED WIRING SYSTEM. I LIVE IN COLORADO AND WE USE OUR VEHICLES OUT SIDE FOR CAMPING, VACATIONS, AND DRIVING. ANIMALS APPARENTLY LOVE SOY. THERE ARE PLENTY OF OPPORTUNITIES FOR ANIMALS TO DESTROY WIRING SYSTEMS WHERE I LIVE. THIS COST ME $1,050. THIS ALSO HAPPENED TO MY BROTHER WHO LIVES IN MISSOURI. HE HAD A 2016 FORD FUSION. IT WAS PARKED IN HIS DRIVEWAY 4 WEEKS. HE COULD NOT START HIS CAR AND HAD IT TOWED TO HIS DEALERSHIP. HE WAS INFORMED HE HAD TO HAVE HIS ELECTRICAL WIRING AND SENSORS REPLACED, WHICH COST HIM $2,000. THIS NEVER HAPPENED TO ME BEFORE, OR MY BROTHER, AND I HAVE PURCHASED FORDS SINCE THE 1970S. I FEEL FORD SHOULD OFFER THE OPTION TO REPLACE THESE DEFECTIVE WIRING SYSTEMS WITH A NON-SOY PRODUCT AND REIMBURSE US FOR THIS DAMAGE. WHEN THE DEALERSHIP IS DONE WITH THE REPAIR, I WILL BE HAPPY TO PROVIDE THE REPAIR BILL.

THE FRONT SUNROOF ON MY FORD EDGE 2016 CRACKED FOR NO REASON. DOES NOT APPEAR TO HAVE BEEN HIT BY ANY OBJECT. HAS WAVY CRACK WHICH STARTS ON FRONT DRIVER SIDE CORNER AND RUNS BACKWARD. I OPENED THE INSIDE COVER WHILE PARKED ON A CITY STREET AND NOTICED THE CRACK.

MY BRAKES WERE SEVERED FROM INSIDE THE ENGINE. I HAD NO BRAKES DRIVING AND I AM IN SALES AND DRIVE FOR A LIVING. THEY TOLD ME IT COULD HAPPEN AGAIN SINCE THERE ARE 4 HOSES TOTAL AND ONLY ONE WAS REPAIRED I COASTED INTO THE GOODYEAR IN TUSTIN, CA

THE ADAPTIVE CRUISE CONTROL WILL SLAM ON THE BRAKES WHEN PASSING A LARGE TRUCK IN AN ADJACENT LANE AT HIGHWAY SPEEDS. IT SEEMS TO BE MOST PREVALENT WHEN IT IS CLEAR AND SUNNY. THE VEHICLE THINKS THERE IS AN OBSTACLE IN OUR LANE. THE SYMPTOMS ARE THE SAME AS THOSE OUTLINED IN A RECALL ISSUED FOR THE 2015-2016 FORD F-150 TRUCKS.

VEHICLE LOST ASSISTED STEERING WHILE IN A PARKING LOT, MAKING IT INCREDIBLY DIFFICULT TO STEER. THE SCREEN ON THE DASH POPPED UP WITH THE MESSAGES'STEERING ASSIST FAULT' 'SERVICE ADVANCETRAC' AND 'HILL START ASSIST DISABLED'. I AM 250LBS, AND I FOUND IT VERY DIFFICULT TO STEER TURN THE WHEEL. THERE IS NO DOUBT IN MY MIND THAT IF MY WIFE WAS TRAVELING DOWN THE HIGHWAY WHEN IT HAPPENED, IT WOULD HAVE RESULTED IN A WRECK. FORD SAID THE STEERING GEAR WAS THE PROBLEM, AND IT WOULD BE $2397.25 FOR THE REPAIR. THE VEHICLE HAS 40,700 MILES AND I CAN'T BELIEVE SOMETHING AS CRITICAL AS THE STEERING WOULD FAIL AT SUCH LOW MILEAGE.

TAKATA RECALL, FOR THE PAST TWO MONTHS I HAVE HAD A WARNING MESSAGE COME UP "ADAPTIVE STEERING FAULT SERVICE REQUIRED" THE SERVICE THAT IS REQUIRED, IS TO REPLACE MY STEERING WHEEL. ADAPTIVE STEERING WAS PLACED ON ALL 2016 FORD EDGE TITANIUM, NOW I'M WORRIED ABOUT THE SAFETY OF MY CAR, BECAUSE THERE IS A FAULT AND THE ONLY WAY TO FIX THE FAULT IS TO PAY AND REPLACE A STEERING WHEEL ON A CAR THAT'S LESS THEN 5 YEARS OLD.

TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE THE VEHICLE WAS REVERSING FROM A PARKING SPACE, THE SUN ROOF CRACKED AROUND THE EDGES OF THE SUN ROOF FRAME. THE VEHICLE WAS TAKEN TO THE DEALER (VERNER-CADBY FORD, 1240 BLOOMFIELD AVE, FAIRFIELD, NJ 07004, (973) 575-0333), BUT THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE TECHNICIAN INFORMED THE CONTACT THAT THE SUN ROOF FAILURE WAS NOT COVERED UNDER THE VEHICLE'S WARRANTY; THEREFORE, ANY REPAIRS WOULD BE THE RESPONSIBILITY OF THE VEHICLE OWNER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE SUN ROOF FAILURE WAS NOT COVERED UNDER THE VEHICLE'S WARRANTY. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 19,800.

MY SUNROOF HAS CRACKED 4 TIMES. THERE MULTIPLE WAVY CRACKS ALL OVER THE WINDOWS. IT HAS BEEN REPLACED 3 TIMES AND AFTER THE THIRD ROOF, IT WAS CRACKED AGAIN WITHIN A MONTH. MY DEALER WILL NOT FULLY COVER THIS ROOF. I AM TOLD THAT IT IS FROM ROCK CHIPS BUT HONESTLY BELIEVE THERE IS A DEFECT IN THE GLASS OR POSSIBLY THE FRAME TO CAUSE THE CRACKS. ONCE I GET A NEW GLASS, IT IS CRACKED AGAIN WITHIN A MONTH. I AM WORRIED ABOUT THE SAFETY OF THE GLASS. MY REAR WINDOW SHATTERED AS WELL WHILE PARKED AND FROM CLOSING THE DRIVER DOOR. I BELIEVE MY SUN ROOF HAS CRACKED ON STATIONARY AND DRIVING CONDITIONS.

I HAD AN ACCIDENT ON NOVEMBER 30, 2016. I WAS HIT HEAD ON ON A CITY STREET AND SPUN AROUND. I TRIED TO PUT MY FOOT ON THE BRAKES BECAUSE MY CAR KEPT GOING BUT THE AIRBAG WAS IN THE WAY AND I COULDN'T GET TO THE BRAKE. MY CAR KEPT GOING AND I WAS HEADED FOR AN OFFICE BUILDING. I RAN INTO THE BUILDING BECAUSE I COULDN'T GET MY FOOT ON THE BRAKE DUE TO THE AIRBAG IN THE WAY. THIS ACCIDENT COULD HAVE BEEN MUCH WORSE IF THERE WERE OTHER CARS IN THE AREA THAT I NEEDED TO AVOID OR IF I WAS HEADED FOR A CLIFF MY CAR WAS TOTALED.

MY HUSBAND WAS DRIVING WHEN HE OPENED THE SUN VISOR. I LOOKED AND THOUGHT THERE WAS ICE ON THE SUNROOF BECAUSE OF THE STRANGE SWIRL PATTERN. IT IS NOT COLD ENOUGH TO HAVE ICE LIKE THAT WHERE I LIVE. MY HUSBAND SAYS LOOK ITS CRACKED. THE PANORAMIC SUNROOF CRACKED IN A SWIRLED PATTERN. I TOOK THE CAR TO A PROFESSIONAL AUTO GLASS PLACE AND THE REPAIR GUY SAID HE DID NOT SEE ANY SPOTS WHERE THERE WOULD BE IMPACT. SO I THOUGHT MAYBE IT WAS A GLASS DEFECT. I TOOK TO THE DEALER AND THE SERVICE MANAGER GETS UP AND STARTS POKING THE GLASS WITH A PEN AND SAYS THERE ARE 2 PLACES OF IMPACT SO IT MUST HAVE HAD A ROCK HIT IT AND SKIP ALONG AND CRACK IT TWICE.

CAR STALLS OUT AND LOSES POWER AND SYMPTOMS HAVE THE POTENTIAL TO BE FATAL. THIS USUALLY HAPPENS UNDER ACCELERATION AND HAS ALMOST CAUSED 2 REAR-END ACCIDENTS. AS I ACCELERATE THE CAR THUMPS WHEN THE ENGINE STALLS AND THEN THE CAR LOSES ALL ACCELERATION. THIS SUDDEN LOSS OF POWER IS ESPECIALLY DANGEROUS WHEN HAPPENING ON THE HIGHWAY OR RAMP GETTING UP TO THE HIGHWAY. THESE ARE THE TWO PLACES IT CONSISTENTLY HAPPENS. THE CAR HAS BEEN TAKEN TO THE DEALERSHIP TO BE SERVICED 5 TIMES FOR THE SAME ISSUE WITHOUT RESOLUTION. I WON'T LET MY FAMILY DRIVE THE CAR FOR FEAR OF INJURY TO HER. I'M PAYING FOR A DEFECTIVE PRODUCT. I DO NOT FEEL SAFE IN THIS VEHICLE AND I DON'T GET THE SENSE THAT FORD IS TRYING TO FIX THE ROOT ISSUE.

ENGINE SHUT DOWN WHILE DRIVING WITH NO WARNING. VEHICLE ENTERED "ACCESSORY MODE" WHICH KEPT ALL OF THE INSTRUMENTS LIGHT UP, WAS ABLE TO STEER OFF THE ROAD AND RE-START THE CAR. VEHICLE WAS IN MOTION ON A CITY STREET WITH HEAVY TRAFFIC.

CAR DRIVING AT 55-70 MPH STRAIGHT LINE DOWN HIGHWAY AND SUDDENLY DIES. CAR STILL HAS ACCESSORY POWER, HIT HAZARD LIGHTS AND TRIED TO COAST TO SIDE OF ROAD WITHOUT GETTING HIT. UPON STOPPING CAR WILL IMMEDIATELY RESTART. YELLOW WRENCH LIGHTS UP ON DASH.

DRIVING DOWN THE INTERSTATE AT 80 MPH IN MOTION WHEN THE CAR STARTED TO GO INTO 'LIMP MODE.' THE DASH STATED THERE WAS 'LOW OIL PRESSURE' AND 'CHECK AIRBAGS.' WITHIN THE NEXT THREE SECONDS THE CAR STARTED TO LOSE POWER AND POWER STEERING WAS SHUT OFF. THE CAR STARTED SLOWING DOWN AT A DRAMATIC RATE LEAVING ME STRANDED. AFTER THE CAR KILLED THE ENGINE I WAS NOT ABLE TO RESTART THE CAR. THE CAR WOULD TURN OVER, BUT NOT HOLD POWER IT WOULD DIE IMMEDIATELY. I WAS FINALLY ABLE TO START THE CAR AFTER WAITING 10 MINUTES. THE CAR WOULD START AND HOLD POWER. THE CHECK ENGINE LIGHT AND AIRBAG LIGHT WERE ON. I WAS ONLY ABLE TO DRIVE A MILE BEFORE THE PROBLEM WOULD START ALL OVER AGAIN. THIS HAS HAPPENED TO ME ON MULTIPLE OCCASIONS AVERAGING ABOUT EVERY 2,000 MILES. IT HAS HAPPENED IN BLIZZARD CONDITIONS, RAIN, AND ON A 50 DEGREE DAY. ALSO WHILE DRIVING 35 MPH AND ON A HIGHWAY GOT 55 MPH. I HAVE TAKEN THE CAR INTO FORD AND THEY TOLD ME THERE IS NOTHING WRING WITH THE CAR. WHEN PLUGGING THE CAR INTO THE SYSTEM TO LOOK FOR THE PROBLEM THEY STATED NOTHING SHOWS UP, EVEN WITH THE CHECK ENGINE LIGHT ON.

CAR WAS PARKED, RUNNING, IN A DRIVEWAY WHILE I WAS SITTING IT IN. IT CAME OUT OF PARK AND STARTED ROLLING BACKWARD.

THE DRIVING LIGHTS ILLUMINATE THE ROADS POORLY AND I'VE HAD THEM ADJUSTED TWICE IN ORDER TO IMPROVE NIGHT DRIVING VISIBILITY. ALSO, THE DRIVER'S DOOR DOESN'T LATCH RELIABLY AND I'VE HAD IT ADJUST ED TWICE AND NOW THE DOOR WHISTLES. THE DOOR AJAR LIGHT SIGNALS THE DOOR ISN'T PROPERLY SHUT. THERE IS POOR COORDINATION BETWEEN THE KEYLESS FOB AND THE DOOR UNLOCKING BOTH OF THESE PROBLEMS ARE ONGOING.

PLEASE ALLOW ME TO QUALIFY THIS DOCUMENTATION BY STATING THAT WE HAVE NOT YET BROUGHT THIS AUTO BACK TO THE DEALER AT THIS TIME. WE PURCHASED THE CAR LESS THAN A YEAR AGO. THE CAR HAS FEWER THAN 3,000 MILES. IN THE PAST WEEK WE ARE SEEING THE ADAPTIVE STEERING WARNING LIGHT COME ON AFTER STARTING AND AS SOON AS PUTTING THE CAR INTO GEAR. THIS HAS OCCURRED 4 TIMES IN THE PAST WEEK. WE HAVE NOT NOTICED ANY DIFFERENCE IN STEERING, THE WHEEL TURNING OFF CENTER, NONE OF THE ISSUES REPORTED BY NUMEROUS OTHER PEOPLE ON THE WEB. BUT I CERTAINLY EXPECT THIS TO HAPPEN AT SOME POINT. MY CONCERN IS HOW MANY REPORTS ARE ON THE WEB FROM OWNERS WHO EXPERIENCE THIS FAULT. AND THE MANY VARIATIONS OF HOW DIFFERENT FORD DEALERS CHOOSE TO MANAGE THE PROBLEM. EVERYTHING FROM REPLACING THE STEERING WHEEL TO THE GOOD OLD "WELL, WE CAN'T REPLICATE THE PROBLEM" BRUSH OFF. ONCE AGAIN, I HAVE NOT YET VISITED MY FORD DEALER BUT EXPECT TO VERY QUICKLY. I HAVE NO IDEA WHAT THEY WILL DO, IF THEY WILL DO ANYTHING, OR HOW LONG IT WILL TAKE. WHAT I DO KNOW IS THE FOLLOWING....... AN ISSUE OF THIS NATURE CONSTITUTES, IN MY MIND, A QUESTIONABLE LEVEL OF SAFETY CONCERN BE IT MILD OR MAJOR. THE OWNER OF THE VEHICLE MUST PAY FOR ADDITIONAL EXPENSES BY MISSING WORK, MAYBE RENTING A CAR, TO HAVE THIS PROBLEM POSSIBLY RESOLVED OR POSSIBLY NOT. AND IN THE INTERIM DRIVE WITH A CONCERN FOR SAFETY. BECAUSE NOT EVERYONE CAN JUST STOP WHAT THEY ARE DOING WHEN THAT LIGHT COMES ON AND DRIVE TO A FORD SERVICE CENTER WHICH, FO

THE AUTOMATIC TAILGATE UNEXPECTED CLOSES ON YOUR HEAD, THERE IS NO SAFETY FEATURE IF YOU ARE UNDERNEATH THE TAILGATE!

I BOUGHT A 2016 EDGE SPORT IN JANUARY AND HAVE HAD TO TAKE TO THE SHOP FOR THE OIL PAN LEAKED 2 TIMES IN A MONTH STEERING WARNING LIGHT CAME ON FOR 1HR HEAD LINER HAD TO BE REPLACED BRAKE LIGHTS FILLED WITH WATER, BUMPER HAD TO BE REPLACED BECAUSE OF A HOLE FROM FACTORY. I ASKED FOR ANOTHER CAR THEY SAID NO I ASKED FOR MY MONEY BACK AND THEY SAID NO SO I HAVE A CAR WITH 11000 MILES THAT'S IN THE SHOP EVERY MONTH AND NOTHING I CAN DO ABOUT IT

VEHICLE WAS IN MOTION ON A COUNTY HIGHWAY APPROXIMATELY AT 45 OR 50 MPH. PAT STEERING AND VEHICLE ALSO MAY HAVE LOST POWER RESULTING IN CROSSING INTO LEFT LANE AND STRIKING A TREE. YES, THERE WAS DEER IN THE AREA AT THE TIME BUT THEY IN NO WAY. CAUSED THE ACCIDENT. APPEARED I HAD NO STEERING OR POSSIBLY BRAKES. STRUCK AN ASH TREE HEAD ON, PASSENGER SIDE TOTAL LOSS OF VEHICLE. SPENT 3 WEEKS IN THE HOSPITAL, FORTUNATE TO STILL BE ALIVE!! REPORTING THIS AS IT IS DEFINITELY A SAFETY ISSUE

FIRST MALFUNCTION EXPERIENCE (NOVEMBER 2, 2017): I WAS DRIVING ON LOCAL STREETS AT AROUND 40 MPH IN STEADY BUT LIGHT RAIN. WHILE USING THE WINDSHIELD WIPERS IN MANUAL MODE (PUSHING DOWN ON THE MULTI-FUNCTION STALK), THE WIPERS STOPPED WORKING. I TRIED SEVERAL TIMES WITHOUT ANY SUCCESS, SO I TRIED PUSHING THE STALK UP TO USE THE WIPERS ON INTERMITTENT OR FASTER SPEEDS. THAT DID NOT WORK EITHER. I PULLED OFF TO THE SIDE OF THE ROAD AT MY EARLIEST POSSIBILITY, TURNED THE CAR OFF AND TURNED IT BACK ON AND THE WIPERS STARTED WORKING PROPERLY. SECOND MALFUNCTION EXPERIENCE (NOVEMBER 13, 2017): LESS THAN ONE WEEK WE HAD THE SAME ISSUE WITH THE WINDSHIELD WIPERS. TRAVELING ON THE HIGHWAY AT AROUND 60 MPH IN LIGHT RAIN. WE WERE USING THE WIPERS IN MANUAL MODE WHEN THEY STOPPED RESPONDING. THE WIPERS STOPPED RESPONDING TO MANUAL ACTIVATION OR INTERMITTENT OR FASTER SPEED MODES. THE RAIN DID NOT PREVENT US FROM CONTINUING TO DRIVE AND IT WAS ABOUT FOUR MINUTES BEFORE WE TRIED THEM AGAIN IN HIGH SPEED MODE AND THEY RESPONDED. DURING THE TIME WE WERE EXPERIENCING THE PROBLEM WITH THE FRONT WIPERS, THE REAR WIPER FUNCTIONED PROPERLY.

TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING 65 MPH, THERE WAS AN ABNORMAL CRACKING NOISE AND THE PANORAMIC MOON ROOF HAD SPIDER CRACKS WITHOUT WARNING. THE CONTACT CALLED FORD OF BRANFORD (301 E MAIN ST, BRANFORD, CT 06405) AND WAS INFORMED THAT THEY DID NOT REPAIR PANORAMIC GLASS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE GLASS WAS REPLACED ON MAY 17, 2017 WITH THE FAILURE MILEAGE AT 2,400. ADDITIONALLY, WHILE DRIVING 65 MPH ON NOVEMBER 18, 2017, THERE WAS AN ABNORMAL POPPING NOISE AND THE SUN ROOF CRACKED AGAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE GLASS WAS ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE RECENT FAILURE MILEAGE WAS 8,800.

PANORAMIC VISTA ROOF CRACKED WHILE SITTING IN THE GARAGE. NO KNOWN IMPACT TO ROOF.

WHILE AT SLOW SPEED AND TURNING (I.E., IN A PARKING LOT), THE "ADAPTIVE STEERING FAULT/SERVICE REQUIRED" LIGHT WILL OCCASIONALLY COME ON AND THE STEERING WHEEL FEELS AS IF SOMETHING RELEASED OR SWITCHED INSIDE OF IT. THE STEERING WHEEL HAS REALIGNED SLIGHTLY OFF-CENTER SEVERAL TIMES BUT THE SYSTEM RESETS MOST OF THE TIME AFTER TURNING THE VEHICLE OFF AND RESTARTING IT SEVERAL MINUTES LATER. TWICE NOW THOUGH, THE STEERING WHEEL STAYED AT NINETY DEGREES WHILE DRIVING STRAIGHT. LOCAL FORD DEALERSHIP COMPLETED A SOFTWARE/CODE RESET TWICE, SO UNKNOWN IF IT IS AN ELECTRONIC OR MECHANICAL ISSUE. THE DEALERSHIP IS REFUSING TO ACKNOWLEDGE INFORMATION ADVISING STEERING WHEEL REPLACEMENT. THE INITIAL DIAGNOSIS WAS UNDER WARRANTY AT AROUND 26K MILES; SECOND RESET HAD TO BE DONE AT AROUND 46K. THE FAULT SEEMS TO ACTIVATE ONLY IF MOVING AT FIVE MPH OR LESS AND TURNING THE WHEEL IN EITHER DIRECTION.

VEHICLE VACUUM BRAKE BOOSTER HAS A LEAK THAT CAN BE HEARD IN THE CAB OF THE VEHICLE. IT IS NOT CURRENTLY COVERED BY THE WARRANTY HOWEVER A VACCUM TEST REVEALS LESS THAN RECOMMENDED PRESSURE IN THE SYSTEM. BRAKES ARE SPONGY WHEN USED. THE VEHICLE IN QUESTION HAS 6147 MILES. FORD REFUSES TO REPLACE THE VACUUM BOOSTER REGARDLESS OF MULTIPLE TECHNICIANS REPORTING THE ISSUE AND STATES THAT IT APPEARS TO ACT AS DESIGNED DESPITE LOSS OF BRAKING POWER SIGNIFICANTLY INCREASED STOPPING DISTANCE.

REAR PANORAMIC MOONROOF GLASS PANEL WAS CRACKED AND REPLACED BY A FORD DEALER (ON SEPTEMBER 12, 2017). DEFECTIVE GLASS WAS THE CAUSE AND FORD MOTORS WOULD NOT HONOR THEIR 3-YEAR MANUFACTURER'S WARRANTY FOR A REPAIR AT NO COST. FYI, THE INCIDENT OCCURRED PRIOR TO MY JULY VEHICLE PURCHASE FROM A CHEVROLET DEALERSHIP.

MY CAR WAS PARKED IN A SHOPPING CENTER. WHEN WE RETURNED TO THE VEHICLE AND STARTED THE CAR AND PUT THE CAR INTO FORWARD GEAR, A WARNING LIGHT "ADAPTIVE STEERING FAILURE" WAS DISPLAYED. IN ORDER TO DRIVE STRAIGHT, I HAD TO TURN THE WHEEL AT A FULL 90 DEGREE ANGLE. I EVEN TRIED SHUTTING OFF THE CAR AND RESTARTING, BUT TO NO AVAIL. AFTER PARKING IT AT HOME, I LET IT SIT FOR ABOUT AN HOUR, RESTARTED THE CAR, AND EVERYTHING WAS SUDDENLY NORMAL AGAIN. DROVE DOWN THE STREET, EVERYTHING SEEMED FINE AT THAT POINT. I HAVE A SHORT VIDEO, BUT I WILL UPLOAD A SCREENCAP THAT SHOWS THE WHEEL ORIENTATION WHILE DRIVING STRAIGHT.

STEERING WHEEL RANDOMLY GOES OFF CENTER, SOMETIME MORE SOMETIMES LESS, AS IF THE ADAPTIVE STEERING IS MALFUNCTIONING. THE CAR CONTINUES TO TRACK STRAIGHT AND HAS A PROPER ALIGNMENT. NO ERROR CODES OR WARNINGS ARE SHOWN.

DISPLAYS 'ADAPTIVE STEERING FAULT-SERVICE REQUIRED' ON DASH. HAVE BEEN TOLD BY THE DEALER, TITUS-WILL FORD IN TACOMA, WA THAT THE STEERING WHEEL NEEDS TO BE REPLACED BUT NO PARTS ARE AVAILABLE. THIS FIRST HAPPENED ON 4/12/2017 AND CALLED DEALER, WAS TOLD NO PROBLEM BRING IT IN WHEN CONVENIENT, TOOK IT IN ON JUNE,9, 2017 WHEN I WAS TOLD STEERING WHEEL NEEDS REPLACED BUT NO PARTS AVAILABLE AND HAVE SINCE HAD THE DATE OF AVAILABILITY SLID EVER SINCE.

AFTER COMING TO A COMPLETE STOP AT AN INTERSECTION, WITHOUT CONTINUALLY INCREASING THE PRESSURE ON THE ON THE BRAKE PEDAL IT WILL ALLOW THE CAR TO CREEP FORWARD.

TAKATA RECALL- ADAPTIVE STEERING FAULT-MY VEHICLE WAS PURCHASED ON NOVEMBER 16, 2016 AND IN THAT TIME ITS BEEN TO THE DEALERSHIP 3 TIMES FOR AN ADAPTIVE STEERING FAULT WARNING THAT CAME ON SHORTLY AFTER PURCHASING THE VEHICLE, TO WHICH NO ONE COULD FIGURE OUT WHY. BY MY THIRD ATTEMPT TO BRING THIS TO THE DEALERSHIP THEY FINALLY TOLD ME THAT HAD TO REPLACE THE WHOLE STEERING WHEEL. THE DEALERSHIP THEN SHOWED ME A NOTICE THAT WAS SENT OUT BACK BEFORE I BOUGHT MY CAR THAT THIS WAS AN ISSUE REGARDING THE STEERING THIS NOTICE WAS DATED NOVEMBER 3, 2016. I ORIGINALLY BOUGHT THIS VEHICLE FOR ITS SAFETY DUE TO HAVING A 5 YEAR OLD AND CURRENTLY PREGNANT, THEN TO FIND OUT THAT THIS HAD A DEFECT BEFORE PURCHASING THAT I WAS UNAWARE OF AND YET LEAD TO BELIEVE IT WAS STILL SAFE. THEN I RECEIVED A RECALL FOR THE DRIVERS SIDE AIRBAGS NOT FULLY FILLING UP AND THOSE HAD TO BE REPLACED. I HAVE CALLED BACK IN JUNE WHEN I RECEIVED THE LETTER AND HAVE BEEN TOLD THAT THEY ARE STILL WAITING FOR THE PARTS TO COME IN. IT IS NOW SEPTEMBER 26 WITH NO ANSWERS ON WHEN THESE TWO WILL BE FIXED FOR A 4TH TIME. I WAS TOLD THAT WHEN REPLACING THE STEERING WHEEL I MIGHT LOSE OUT ON SOME OF THE TECHNOLOGY THAT I PURCHASED MY CAR WITH AND I EXPECT SOME KIND OF COMPENSATION FOR THIS. THE STEERING DEFECT WARNING WOULD RANDOMLY COME ON, SOMETIMES WHEN I TURNED THE CAR ON, SOMETIMES WHEN I TURNED THE WHEEL, SOMETIMES WOULD TURN OFF AND THEN RANDOMLY COME BACK ON. THE DEALERSHIP DID DO A SOFTWARE UPDATE WHICH CHANGED

2016 FORD EDGE TITANIUM APPROX. MILEAGE 7600 DATE: FRIDAY SEPTEMBER 8, 2017 TIME: APPROXIMATELY 12:45 P.M. LOCATION: SOUTHBOUND ON WAUKEGAN ROAD/US HIGHWAY 41 NEAR INTERSECTION WITH CASIMIR PULASKI DRIVE (LIGHTED INTERSECTION), WAUKEGAN ILLINOIS DRIVING SOUTHBOUND IN LEFT LANE ON HIGHWAY 41 AT ABOUT 40 MPH. RIGHT LANE CLOSED FOR CONSTRUCTION WORK. WEATHER CLEAR AND DRY. ROADWAY FLAT AND STRAIGHT. SUDDEN LACK OF ACCELERATION EVEN WITH INCREASED PRESSURE ON GAS PEDAL. DASH SERVICE LIGHT (ORANGE WARNING) 'HILL ASSIST NOT AVAILABLE' WITH WRENCH. ALSO NOTICED AIRBAG LIGHT WAS LIT. HIT BRAKE PEDAL TO LIGHT UP THE WARNING LIGHTS FOR TRAFFIC BEHIND ME AND ALSO TURNED ON THE HAZARD FLASHERS. CAR ENGINE CONTINUED TO RUN BUT THE CAR WOULD NOT GO ABOVE ABOUT 1 MPH. SINCE RIGHT LANE AND SHOULDER WERE NOT ACCESSIBLE, I TURNED LEFT AT PULASKI DRIVE TO GET ONTO A SLOWER-MOVING, LESS-TRAFFICKED ROADWAY AND PULLED TO THE SHOULDER. CAR WAS BARELY MOVING. TURNED OFF THE IGNITION AND WAITED APPROXIMATELY 20-30 SECONDS. TURNED THE CAR BACK ON AND NO ERROR MESSAGES WERE DISPLAYED. TESTED FORWARD AND REVERSE GEARS WHILE ON THE SHOULDER AND FELT NORMAL ACCELERATION. MADE A U-TURN BACK ONTO PULASKI DRIVE, TURNED LEFT ONTO HIGHWAY 41/WAUKEGAN ROAD AND DROVE HOME. SERVICE ON 9/12/17 ' ONLY ERROR CODE WAS B1111 DESCRIBED BY TECH AS 'ABS PARKING BRAKE', CODE CLEARED BY TECH. SERVICE ON 9/19/17 ' COMPLETE DIAGNOSTICS RUN ' NO ERROR CODES. NO RESOLUTION.

THROTTLE BODY FAILURE - WHILE DRIVING ON THE FREEWAY, THERE WAS A CLUNK SOUND AND A WRENCH SYMBOL APPEARED ON OUR DISPLAY AND THE CAR LOST ALL POWER. WE COULD NOT ACCELERATE AND HAD TO CAREFULLY COAST TO NEAREST OFFRAMP. WE TRIED TO RESTART CAR AND IT DID TURNOVER BUT THE SAME PROBLEM REPEATED AFTER ABOUT ONE MINUTE. IT APPEARS THIS IS A COMMON PROBLEM WITH A VARIETY OF FORD MODELS. NO RECALL ON OUR VEHICLE. EXTREMELY DANGEROUS ISSUE.