Page 17 of 49 · complaints 801–850 of 2,447

2013 Ford Edge complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Fuel/Propulsion System
Filed Jul 30, 201980,000 milesFL

MY VEHICLE SHUTTERS SEVERAL TIMES WHEN.MOVING IN.MOTION. THEN WARNING.COMES ON CHECK FUEL INLET WHILE IN.MOTION. THEN MOMENTS PASS AND THE VEHICLE SHUTS OFF AUTOMATICALLY AND IN DRIVE. THEN I PANIC.

Service Brakes
Filed Jul 27, 201986,000 milesNV

I NOTICED THAT IT TOOK MORE EFFORT TO PRESS THE BRAKE PEDAL TO GET MY VEHICLE TO STOP. I BROUGHT THE VEHICLE IN TO BE CHECKED. THEY TOLD ME IT IS THE BRAKE BOOSTER AND WILL NEED TO BE REPLACED. THEY TOLD ME THE COST WOULD BE $1000. I FOUND A FORD CUSTOMER SERVICE BULLETIN #13N02 THAT SPECIFICALLY EXPLAINS WHAT I AM HAVING REPAIRED. THIS BULLETIN AFFECTS 2010 TO 2013 FORD EDGE FOR 10 YEARS OR 150,000 MILES. I WAS TOLD BY THE DEALERSHIP MY EDGE VIN IS NOT ON THE LIST. THIS IS THE EXACT SAME ISSUE OCCURRING WITH MY VEHICLE AND SHOULD HAVE BEEN RECALLED BEFORE IT BECAME AN ISSUE. IT WAS LUCKY I DIDN'T HIT ANYONE OR ANYTHING.

Service Brakes
Filed Jul 26, 2019810,000 milesOK

BREAK BOOSTER WENT OUT ON CAR. THE 2013 FORD EDGE DID NOT INCLUDE MY VIN.

Service Brakes
Filed Jul 26, 201945,000 milesVA

THE BRAKES BECAME MUSHY AND LOST ALL STOPPING ABILITY WHILE DRIVING ALMOST CAUSING ME TO RUN INTO VEHICLES IN FRONT OF ME. THE FORD DEALER INFORMS ME THAT THE BRAKE BOOSTER HAS FAILED AND IT WILL COST $950.00 TO REPAIR/REPLACE. THE DEALER ALSO INFORMED ME THAT WHILE THERE IS A RECALL ON THIS EXACT PROBLEM ON THE 2013 FORD EDGE, MY VIN NUMBER IS NOT INCLUDED. MY VEHICLE ONLY HAS APPROXIMATELY 45 THOUSAND MILES ON IT AND ONLY DRIVEN BY MY WIFE AND I IN AND AROUND THE LOCAL AREA...WE ARE BOTH IN OUR 70S. WHILE RESEARCHING THIS ISSUE I FOUND THAT THERE ARE LITERALLY HUNDREDS OF BRAKE BOOSTER FAILURES ON THE 2013 FORD EDGE THAT ARE EXACTLY LIKE THE FAILURE I EXPERIENCED. SO WHY WOULD MY VIN NUMBER BE EXCLUDED FROM THE RECALL. OBVIOUSLY THIS IS A DEFECTIVE BRAKE SYSTEM AND SHOULD BE REPAIRED AT NO COST TO ME.

Service Brakes
Filed Jul 26, 2019IN

WHEN APPLYING BRAKES AT START UP AND AT SLOW SPEEDS BRAKE PEDAL GETS HARD TO PRESS. AT HIGHER SPEEDS BRAKE PEDAL BECOMES SPONGY AND YOU DON'T HAVE MUCH BRAKE PEDAL LEFT. WHEN IN TRAFFIC AND GRADUALLY MOVING FORWARD BREAK PEDAL BECOMES HARD TO PRESS AGAIN. WHEN SETTING AT IDLE AFTER WARMED UP PEDAL WILL GO ALL WAY TO FLOOR AND A LOUD SCREECHING SOUND CAN BE HEARD. PROBLEM IS WITH THE BRAKE BOOSTER. A RECALL WAS ISSUED FOR THAT YEAR (2013), RECALL NUMBER 13NO2. DEALERSHIP CLAIMS IT DOESN'T COVER THIS VEHICLE BECAUSE IT WASN'T MANUFACTURED AT A SPECIFIC PLANT. THIS EDGE HAS THE SAME DESCRIPTION OF PROBLEMS THAT LOTS OF OTHER PEOPLE HAVE DESCRIBED ON LINE FOR THAT YEAR OF VEHICLE. YOU NEVER KNOW WHEN BRAKES ARE GOING TO BE HARD TO PRESS OR IF THEY'RE GOING TO BE SPONGY. VEHICLE HAS ONLY 45,000 MILES ON IT. A BRAKE BOOSTER SHOULDN'T BE FAILING THAT SOON UNLESS THEIR IS AN ISSUE WITH QUALITY OF MANUFACTURED PART.

Seats
Filed Jul 25, 201962,000 milesSC

THE DRIVER'S SEAT ROCKS WHEN ACCELERATING OR BRAKING, AS IF IT HAS COME LOOSE. I HAVE TAKEN CAR TO MY MECHANIC TO HAVE IT REPAIRED, HE SAYS THERE IS NOTHING LOOSE FOR HIM TO TIGHTEN. HAS BEEN DOING THIS FOR THE LAST SEVERAL MONTHS.

Power Train
Filed Jul 25, 201962,000 milesSC

CAR WOULD PERIODICALLY SHUT DOWN AND I WOULD BE UNABLE TO ACCELERATE. WOULD HAVE TO PULL TO SIDE OF ROAD, SHUT ENGINE OFF AND RESTART CAR TO BE ABLE TO DRIVE. BECAME WORSE AND WORSE, RESEARCHED ONLINE AND DISCOVERED MANY OTHER PEOPLE WERE HAVING SAME ISSUES. FINALLY TOOK CAR TO MECHANIC, HAD TO HAVE THROTTLE BODY REPLACED WHICH COST $475.18 I DO NOT UNDERSTAND WHY THIS IS NOT A RECALL ISSUE WITH FORD WHEN SO MANY PEOPLE ARE EXPERIENCING THIS ISSUE.

Engine
Filed Jul 24, 2019155,000 milesGA

THE 2013 FORD EDGE SE HAS HAD THE ENGINE SHUT DOWN WHILE DRIVING TWICE. ONCE ON A TWO LANE ROAD AND ONCE ON I 95 INTERSTATE WITH OUR FAMILY IN IT. LUCKILY, WE WERE ABLE TO PULL OFF THE ROAD. WHEN IT SHUTS DOWN IT SHOWS WRENCH SYMBOL ON DASH AND SAYS SEE USERS MANUAL. THEN THE CAR RESTARTS AND DRIVES NORMALLY UNTIL THE NEXT EVENT. THIS IS A SEVERE SAFETY ISSUE AND WE WILL TAKE THE CAR IN TO THE NEAREST FORD DEALER AS SOON AS POSSIBLE. MANY WEB THREADS HAVE POINTED TO THE THROTTLE BODY AS BEING DEFECTIVE AND REPLACED. THEN THE ISSUE STOPS. HOPEFULLY THIS DESCRIPTION HELPS ANOTHER FAMILY FROM BEING INJURED ON THE ROADWAYS. IT IS UNDERSTANDABLE THAT CARS WILL HAVE ISSUES BUT ONCE FORD HAS NOTICE OF THIS PROBLEM WE HOPE THEY RESOLVE IT IN A TIMELY MANNER. THIS DESCRIPTION IS AN OFFICIAL NOTICE OF THIS SEVERE SAFETY CONCERN OF THE ENGINE SHUTTING DOWN UNEXPECTEDLY WHILE DRIVING.

Service Brakes
Filed Jul 24, 2019113,000 milesOH

TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKE PEDAL TRAVELED ALL THE WAY TO THE FLOORBOARD WITHOUT WARNING. THE CONTACT STATED THAT THE BRAKES SEIZED OFTEN. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS SCHEDULED FOR A CHECK-UP BY AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 113,000.

Vehicle Speed Control
Filed Jul 24, 201959,000 milesFL

TL* THE CONTACT'S DAUGHTER OWNS A 2013 FORD EDGE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE SERVICE WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER APPROXIMATELY 3 ATTEMPTS. THE VEHICLE RESUMED NORMAL OPERATION, BUT WAS TOWED BY THE INSURANCE COMPANY TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE AUTO THROTTLE BODY FAILED AND NEEDED TO REPLACED. THE INDEPENDENT MECHANIC CLEANED THE AUTO THROTTLE BODY, BUT THE FAILURE RECURRED. FORD OF CLERMONT (1101 EAST, W HWY 50, CLERMONT, FL 34711, (352) 394-6161) STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE CONTACT WAS ADVISED TO CALL NHTSA TO FILE A COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 59,000.

Service Brakes
Filed Jul 22, 201995,000 milesNC

BRAKES STARTED LOSING GRIP AS I ENTERED A 4-WAY STOP. CAR BARELY STOPPED AND BRAKES WORKED INTERMITTENTLY AFTER. BRAKE BOOSTER FAILED. AN EXTREMELY COMMON PROBLEM ON FORD EDGE CARS. MINE MISSED THE CHANCE TO BE COVERED UNDER EXTENDED WARRANTY BY ONE! MONTH. LUCKY THE CAR STOPPED, UNLUCKY THAT IT WAS AN EXPENSIVE FIX.

Service Brakes
Filed Jul 20, 201963,000 milesGA

STARTING A FEW MONTHS AGO, THE BRAKE PEDAL ON OUR 2013 FORD EDGE WENT VERY SOFT UPON BRAKING MAKING THE VEHICLE VERY DIFFICULT TO SAFELY STOP. TOOK THE CAR TO THE FORD DEALER AND THEY COULD FIND NO ISSUES AS THE PROBLEM SEEMED TO RESOLVE ITSELF. THE BRAKE ISSUE REOCCURRED AGAIN, BUT, AGAIN THE DEALER COULD FIND NOTHING AS IT RESOLVED ITSELF. LAST WEEK THE ISSUE OCCURRED AGAIN. THIS TIME, THE DEALER FINALLY DIAGNOSED THE FIX AS A NEW MASTER CYLINDER AND BRAKE BOOSTER; THEY ARE CURRENTLY MAKING THE REPAIRS AT A COST OF APPROXIMATELY $2,300 (WON'T HAVE THE FINAL COST UNTIL I PICK IT UP NEXT WEEK). THIS IS MY WIFE'S VEHICLE AND ALL OF THE FAILURE OCCURRENCES WERE WHEN SHE WAS OPERATING THE VEHICLE. SHE CLEARLY STATES THAT HER SAFETY WAS SEVERELY COMPROMISED WITH EACH OCCURRENCE AS THE VEHICLE WAS EXTREMELY DIFFICULT TO SAFELY STOP. ADDITIONALLY, WAS TOLD BY THE DEALER THAT ALTHOUGH THIS ISSUE FOR THIS MODEL YEAR HAVE BEEN RECALLED BY FORD, OUR VEHICLE IS NOT COVERED. WITH ALL OF THE OCCURRENCES OF THIS VERY IMPORTANT SAFETY ISSUE FORD MOTOR NEEDS TO COVER THE COST OF THE REPAIRS. A FULL AND COMPLETE RECALL NEEDS TO BE ISSUED BECAUSE THE VEHICLE'S DRIVER AS WELL AS THE DRIVING PUBLIC IS AT RISK OF INJURY AND EVEN DEATH ESPECIALLY SINCE THE PROBLEM IS INTERMITTENT AND WHEN IT DOES OCCUR IS A COMPLETE SURPRISE TO THE DRIVER.

Service Brakes
Filed Jul 18, 201995,600 milesPA

A DAY AGO AS I WAS DRIVING MY 2013 FORD EDGE, I NOTICED THAT IT TOOK MORE EFFORT TO PRESS THE BRAKE PEDAL AND WENT ALMOST TO THE FLOOR. WHEN I DID THIS IT MADE A HISSING AND SQUEAK SOUND. I BROUGHT THE VEHICLE IN TO BE CHECKED AT A FORD DEALERSHIP IN DELAWARE. THEY TOLD ME IT IS THE BRAKE BOOSTER AND WILL NEED TO BE REPLACED. THEY TOLD ME THE COST WOULD BE $1100. I FOUND A FORD CUSTOMER SERVICE BULLETIN #13N02 THAT SPECIFICALLY EXPLAINS WHAT I AM HAVING REPAIRED. THIS BULLETIN AFFECTS 2010 TO 2013 FORD EDGE FOR 10 YEARS OR 150,000 MILES. I WAS TOLD BY THE DEALERSHIP MY EDGE VIN IS NOT ON THE LIST. I CALLED FORD AND THEY ARE LOOKING INTO IT BUT THEY NEED TO COVER THIS AS I WAS TOLD CAN POSE A DANGEROUS SITUATION OF THE BRAKES FAILING.

Service Brakes
Filed Jul 18, 2019109,000 milesCA

TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING AND ATTEMPTING TO STOP AT A TRAFFIC LIGHT, THE BRAKES DID NOT WORK. THE VEHICLE WAS HALFWAY PAST THE LIGHT IN THE MIDDLE OF THE INTERSECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTERS FAILED. THE MECHANIC REFERRED THE CONTACT TO A DEALER. THE CONTACT CALLED NORM REEVES FORD LINCOLN (18900 STUDEBAKER RD, CERRITOS, CA 90703) AND WAS INFORMED THAT THE REPAIR WOULD COST $800. THE MANUFACTURER STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE CONTACT DISCOVERED THAT A SAFETY LETTER WAS ISSUED FOR THE BRAKES FOR AN EXTENDED WARRANTY WHEN THE VEHICLE WAS OWNED BY THE PREVIOUS OWNER. THE FAILURE MILEAGE WAS 109,000.

Service Brakes
Filed Jul 17, 2019110,000 milesOK

BRAKES ARE HISSING AND SPONGEY. I THINK IT IS THE BRAKE BOOSTER. FORD ACKNOWLEDGES THE ISSUE WITH THESE BRAKES BUT SAYS MY CAR IS NOT LISTED IN THE RECALL

Vehicle Speed Control
Filed Jul 16, 20195 milesCA

WE HAVE HAD OUR FORD EDGE FOR ABOUT 3 YEARS AND NO PROBLEMS UNTIL A FEW WEEKS AGO WHEN WRENCH LIGHT CAME ON AND LOST POWER TO THE ACCELERATOR. MANAGED TO GET THE CAR OVER TO THE SHOULDER TURNED THE IGNITION OFF AND BACK ON AND EVERYTHING SEEMED FINE. IT WAS THEN GOOD FOR A COUPLE OF WEEKS AND AGAIN DID IT 5 TIMES THE OTHER DAY WHEN I WAS DRIVING ON HIGHWAY 91E ONE OF THE MOST BUSY HERE IN CALIFORNIA.THIS CONDITION CAN PUT YOU IN A VERY UNSAFE SITUATION.

Unknown or Other
Filed Jul 15, 201954,000 milesPA

THE DRIVERS DOOR LATCH LATCHES BUT THE LIGHT COMES ON AND SAYS THE DOOR IS AJAR....MAKING ME LEARY IF THE DOOR WILL OPEN WHILE DRIVING.....HAPPENS WHILE THE VEHICLE IS PARKED AND DRIVING

Fuel/Propulsion System
Filed Jul 13, 201989,000 milesTN

FUEL FILLER NECK CONTINUES TO CAUSE CHECK ENGINE LIGHT TO COME ON. CHECK FUEL INLET MESSAGE ALSO APPEARS ON DASH. I KNOW THAT THERE HAS BEEN A RECALL FOR MY MAKE AND MODEL NOT SURE AS TO WHY MY VEHICLE WAS NOT INCLUDED.

Electrical System
Filed Jul 11, 201970,000 milesCA

DRIVER SIDE DOOR WINDOW SWITCH STOP WORKING 'NO POWER '. DEFECTED HARNESS CONNECTION

Electrical System
Filed Jul 11, 201990,000 milesTN

THE DOOR AJAR LIGHT IS STAYING ON,AS WELL AS THE MAP LIGHTS. RUNS THE BATTERY DOWN. THE MAP LIGHTS COME ON AT WILL INCLUDING DURING THE NIGHT. WIFE HAS GOTTEN IN THE EDGE AND THE DOOR AJAR LIGHT WILL COME ON AND IT STARTS BEEPING. FORD HAS BEEN AWARE OF THIS DOOR SWITCH SINCE 2007 AND REFUSES TO RECALL ALL THE CARS AND TRUCKS THAT HAVE THIS SWITCH. I HAVE GONE ON LINE AND THERE ARE MILLIONS OF COMPLAINTS . WE ARE IF FEAR OF THIS CASING A FIRE OR WORSE YET FOR SOME REASON NOT ALLOWING THE AIR BAG TO DEPLOY IN A CRASH. MY WIFE IS SCARED TO DRIVE THIS SUV AND FORD REFUSES TO ACKNOWLEDGE THERE IS A PROBLEM AND A RECALL IS NEEDED.

Service Brakes
Filed Jul 11, 2019139,802 milesIL

2013 FORD EDGE CURRENT ISSUE: WITHOUT ANY WARNING BRAKES STARTED HISSING AND SCREECHING. IN THE SAME DAY THE BRAKES WERE HARD TO PRESS AND DID NOT STOP THE CAR AND THEN THEY WERE LOOSE TO THE FLOOR, BUT THEY DID NOT STOP THE CAR. I GOOGLED AND FOUND OUT THAT SOME VEHICLES WITH THE SAME YEAR 2013 HAVE A RECALL, BUT MY VIN WAS NOT INCLUDED. THE SYMPTOMS LEAD TO A FAILING BREAK BOOSTER. MY CARS INFORMATION SYSTEM CHECK DOES NOT SHOW ANY WARNINGS, BRAKES SAY OK, BUT I AM NOT ABLE TO DRIVE MY CAR. THE BRAKES ARE NOT GRINDING. TWICE I HAD TO SWERVE ONTO THE SHOULDER OF THE HIGHWAY TO AVOID REAR ENDING THE CAR IN FRONT OF ME. THIS IS FRIGHTENING TO OCCUR TO ANYONE WITHOUT A SYSTEM WARNING.

Structure › Body
Filed Jul 10, 201994,000 milesME

THE DRIVERS DOOR INTERMITTENTLY DOESN'T RECOGNIZE WHEN ITS CLOSED. THE DRIVERS DOOR AJAR LIGHT WILL COME ON AND THE OTHER DOORS WILL NOT LOCK. THE DOME LIGHTS STAY ON FOR A SHORT DISTANCE.

Engine
Filed Jul 10, 201995,000 milesME

THE ENGINE LIGHT COMES ON INTERMITTENTLY WITH AN EVAP. LEAK CODE. WE'VE CHECKED ALL OF THE POSSIBLE ISSUES AND CAN NOT FIND THE PROBLEM.

Service Brakes
Filed Jul 9, 201960,000 milesMO

BRAKE PEDAL BECAME VERY HARD TO DEPRESS. REQUIRED EXTRA PRESSURE AND INCREASED BRAKING DISTANCE. WAS TOLD BY FORD DEALERSHIP. IT IS A KNOWN PROBLEM. THERE WAS NOTHING I COULD DO TO CAUSE IT OR PREVENT IT. THEY REPLACED THE BRAKE BOOSTER FOR $900.00

Engine
Filed Jul 9, 201954,614 milesMO

WHEN STEPPING ON THE GAS PEDAL THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WOULD NOT DIE BUT WOULD NOT MOVE. THE CHECK ENGINE LIGHT CAME ON. THIS HAPPENED ON MULTIPLE OCCASIONS ONCE IN HIGHWAY TRAFFIC AND ONCE AT A BUSY INTERSECTION. THE DEALER TOLD ME IT WAS A KNOWN PROBLEM AND THAT THERE WAS NOTHING I COULD DO TO CAUSE THE PROBLEM OR PREVENT IT. DEALER REPLACED THE THROTTLE BODY ASSEMBLY FOR $524.00

Service Brakes
Filed Jul 9, 201983,000 milesUT

TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKES MALFUNCTIONED AND CAUSED THE BRAKING DISTANCE TO BE EXTENDED. WHILE DEPRESSING THE BRAKE PEDAL, THE PEDAL TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO LARRY H. MILLER FORD OF DRAPER (11442 S. LONE PEAK PKWY, DRAPER, UT) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER VACUUM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000. THE VIN WAS UNKNOWN.

Service Brakes
Filed Jul 8, 201994,000 milesFL

THE BRAKE BOOSTER DEVELOPED A TEAR CAUSING BY BRAKING SYSTEM TO BECOME DEFECTIVE, BRAKING BECAME VERY DIFFICULT WHILE I WAS DRIVING ON THE HIGHTWAY IN THAT I HAD TO PRESS THE PEDAL VERY HARD TO COME TO A STOP. THIS PROBLEM HAS BEEN IDENTIFIED IN FORD EDGE 2010-2013 MODELS, BUT MY VEHICLE MISSED THE DATE ON THE RECALL BY ONLY A COUPLE OF MONTHS.THE REPAIR IS COSTING ALMOST $700 PLUS COST OF CAR RENTAL WHILE IT WAS BEING REPAIRED.

Electrical System
Filed Jul 6, 201915 milesMO

THE DOOR AJAR LIGHT STAYS ON WHEN ALL DOORS ARE SECURELY CLOSED. THE LIGHT RANDOMLY COMES ON WHILE DRIVING OR WHILE PARKED. THIS CAUSES THE DOME LIGHT TO REMAIN ON, WHICH DRAINS THE BATTERY.

Electrical System
Filed Jul 4, 201941,000 milesHI

THE "DRIVERS DOOR AJAR LIGHT" STAYS ON EVEN WITH THE DOOR SECURELY CLOSED. I HAD TO SLAM IT A FEW TIMES, WHICH I FEEL IS IMPROPER PROCEDURE, TO DISENGAGE THE LIGHT. UPON SECURING VEHICLE, THE INTERIOR LIGHTS WON'T DISENGAGE. THIS DRAINS THE BATTERY LIFE, WHERE UPON I NEED TO BUY A NEW BATTERY. WHILE DRIVING AT NIGHT, THE INTERIOR LIGHT STAYS ON, WHICH MAKES IT HARD TO SEE. IS THERE OR WILL THERE BE A RECALL FOR THIS VERY IMPORTANT PROBLEM ???

Fuel/Propulsion System
Filed Jul 3, 2019CA

FUEL LEAK PUT GAS AND FIVE MINUTES LATER THE TANK IS HALF EMPTY

Service Brakes
Filed Jul 3, 2019151,222 milesRI

I LOST THE BREAK WHILE DRIVING AT 20 MILES , THE BREAK WENT TO THE FLOOR.I CHANGE THE BREAKS AND PADS AND THE BREAKS STILL INCREDIBLE LOW. I CALL FORD CUSTOMER SERVICE AND THEY ARE NOT HELPFUL AT ALL THIS IS A VERY SIRIUS PROBLEM PLEASE DO SOMETHING

Service Brakes
Filed Jul 2, 201930,000 milesID

BRAKES BECAME SPONGY 2 1/2 WEEKS AGO. TOOK TO FAMILY MECHANIC. THEY WERE UNABLE TO RECREATE AND STAYED THE BRAKE PADS ARE IN GREAT CONDITION. WENT ON SHORT VACATION AND THE BRAKES CONTINUED TO BE SPONGY BUT NOT EVERY TIME. WHEN WE RETURNED HOME IT BEGAN HAPPENING MORE FREQUENTLY AND A HISSING SOUND BEGAN WHEN APPLYING BRAKES. THEN YESTERDAY MORNING THE CAR SHUT OFF IN THE MIDDLE OF A BUSY INTERSECTION BUT RESTARTED AFTER A FEW MINUTES. TOOK IT INTO MECHANIC AGAIN AND THEY WERE ABLE TO RECREATE BOTH ISSUES. AFTER RESEARCH THEY DISCOVERED A FORD EXTENDED WARRANTY FOR THIS ISSUE SO I TOWED IT TO NEAREST FORD DEALERSHIP. NOW THE GARAGE IS TELLING ME IT WILL COST BETWEEN $800 AND $1000 AND MY VIN IS NOT COVERED. THE INFO ONLINE STATES IT SHOULD BE COVERED. I PAY MY FINAL CAR PAYMENT IN 2 WEEKS AND MY ADDITIONAL WARRANTY THAT I PURCHASED ENDED IN MAY. IT SEEMS THIS IS A KNOWN ISSUE AND SHOULD BE COVERED AND MOST CERTAINLY SHOULD BE RECALLED. IT IS NOT DUE TO NORMAL WEAR AND TEAR. I HAVE OWNED IT BRAND NEW AND AFTER 7 YEARS ONLY HAVE 30K MILES ON IT. THE VEHICLE IS IN GREAT CONDITION OTHERWISE. BRAKING ISSUES ALMOST LED TO AN ACCIDENT THE DAY BEFORE AND IT SHUT OFF WITH NO WARNING OR LIGHTS FROM THE VEHICLE IN THE MIDDLE OF AN INTERSECTION. WHAT IF WE HAD BEEN ON OUR ROAD TRIP AND GOING 80 MILES AN HOUR? THIS IS A SAFETY ISSUE. THE ISSUE WAS RECREATED AT THE FAMILY MECHANIC IN A PARKED POSITION BUT FOR ME IT WAS OPERATIONAL.

Service Brakes
Filed Jul 2, 201995,000 milesME

TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE REVERSING OUT OF THE DRIVEWAY, THE BRAKES LOST POWER, WHICH MADE IT DIFFICULT TO STOP THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED QUIRK FORD OF AUGUSTA AT 207-430-1600 (LOCATED AT 7 WATER ST, HALLOWELL, ME 04347) AND THE MANUFACTURER AND WAS INFORMED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.

Service Brakes
Filed Jun 28, 201982,000 milesNJ

TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THE BRAKES MALFUNCTIONED WHILE DRIVING 40 MPH. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH FORCE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO DITSCHMAN/FLEMINGTON FORD LINCOLN (215 US-202, FLEMINGTON, NJ 08822, (908) 905-0317) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED, PROVIDED A CASE NUMBER, AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 82,000. *BF *TR

Service Brakes
Filed Jun 26, 201987,000 milesUT

AS I WAS COMING TO A STOPLIGHT IN THE CITY AT ABOUT 25-30 MPH, MY BRAKES ENGAGED FOR ABOUT A QUARTER OF A SECOND, THEN GAVE OUT ALMOST ENTIRELY. I HAD TO PUMP BRAKES AND HIT THE EMERGENCY BRAKES TO STOP FROM HITTING A STOPPED AT AN INTERSECTION. THANKFULLY I BRAKE EARLY AND STOPPED SHORT A FEW INCHES. AFTER INSPECTION THE CULPRIT IS THE MASTER BRAKE CYLINDER.

Fuel/Propulsion System
Filed Jun 23, 201980,000 milesCA

THERE IS A LEAK/CRACK IN THE FUEL NECK. EVERY TIME I REFUEL THE VEHICLE, IT WILL NOT START RIGHT AWAY. AFTER A MINUTE IT WILL START. THE DEALER RECOMMENDED I SPEND $600 TO REPLACE IT. ALSO, DRIVER WINDOW IS SCRAPING WHEN IT GOES UP AND OUTSIDE DECORATIVE PANEL PAINT IS FADING.

Service Brakes
Filed Jun 20, 201978,520 milesAL

AFTER HITTING A BUMP, POT HOLE, ETC. THE PEDAL GOES TO THE FLOOR AND IS SLOW TO STOP, CURRENTLY, THE PEDAL GOES ALL THE WAY TO THE FLOOR AND IS SLOW TO STOP, WHICH FROM WHAT I HAVE READ IS A COMMON PROBLEM,WITH THE HCU AND/OR POWER BREAK BOOSTER BUT NO OFFICIAL RECALL HAS BEEN ISSUED. ALTHOUGH THIS HAPPENED ONCE OR TWICE IN DECEMBER OF 2018, IT HAS HAPPENED TWICE IN THE MONTH OF JUNE 2019 AND NOW IS CURRENTLY NOT IMPROVING.

Service Brakes
Filed Jun 20, 2019134,600 milesNY

BRAKE VACUUM BOOSTER HAS FAILED. BRAKE STOPPING EFFORT CHANGES WITH ENGINE RPM. AT LOW ENGINE SPEEDS, THE CAR APPEARS TO HAVE NO BRAKES. NO WARNING LIGHTS ARE GIVEN TO OPERATOR TO KNOW THERE IS A PROBLEM WITH BRAKES. FORD HAS A VOLUNTARY SERVICE ACTION (13N02)TO CARS BUILT UNTIL MARCH 2013, BUT PROBLEM STILL EXIST IN CAR BUILT IN MAY

Power Train
Filed Jun 20, 201984,900 milesNM

I BOUGHT A USED 2013 FORD EDGE: SPORT TRIM, 3.7L AWD WITH 84,000 MILES ON JUNE 8TH. INSPECTION WAS FINE. I DROVE IT HOME 1400 MILES THE NEXT 2 DAYS, AND NEVER DROVE IT HARD AT ALL. IT RAINED THE WHOLE WAY. DRIVING FELT A BIT ODD AT TIMES, THOUGH I ATTRIBUTED THAT TO MY UNFAMILIARITY WITH THE NEW VEHICLE. UPON ARRIVING HOME I HAD THE OIL CHANGED AND WAS INFORMED THAT THERE WAS A MAJOR TRANSMISSION LEAK. UPON MY RE-INSPECTION, IT WAS DRIPPING AT EVERY STOP, SOMETIMES LEAVING 2-5" DIAMETER PUDDLES. I TOOK IT TO THE FORD DEALERSHIP WHERE THEY DIAGNOSED THAT TRANSMISSION WAS FINE, BUT THE POWER TRANSFER UNIT WAS LEAKING AND THE ENTIRE UNIT NEEDED REPLACEMENT. COST OF REPAIR, $1800. UPON RESEARCHING, THE UNIT WHICH CLAIMS TO HAVE A "LIFETIME FLUID" OF GEAR-OIL HAS A SERIOUS DESIGN FLAW IN WHICH THE UNIT IS NOT PROPERLY COOLED, AND THE "LIFETIME FLUID" BREAKS DOWN DUE TO HEAT, CAUSING THE UNIT TO FAIL. THIS SERIOUS DESIGN FLAW COULD HAVE CAUSED MY TRIP THROUGH THE RAIN TO HAVE RESULTED IN A CATASTROPHIC FAILURE THAT WOULD HAVE ENDANGERED MY SAFETY, THE VEHICLE'S PERFORMANCE IN THE RAIN, AND THE LIVES OF OTHERS. THIS IS NOT AN ISOLATED INCIDENT. I AM NOW STUCK UNABLE TO DRIVE THE VEHICLE BECAUSE I CAN'T AFFORD THE $1800 REPAIR, AND DRIVING THE VEHICLE IN THIS CONDITION IS DANGEROUS. THIS PART NEEDS TO BE RECALLED ASAP, AND FORD NEEDS TO TAKE RESPONSIBILITY FOR THIS DEFECTIVE PART BEFORE SOMEONE GETS KILLED.

Electrical System
Filed Jun 19, 2019SC

DRIVER DOOR AJAR WARNING ON WHEN DOOR IS SHUT TIGHT, AFTER SLAMMING DOOR SHUT A FEW TIMES IT GOES OUT. THIS HAS BEEN A PROBLEM FOR SEVERAL MONTHS.

Electrical System
Filed Jun 16, 201990,000 milesTX

DRIVER DOOR SWITCH, DOOR AJAR STAYS ON ALL THE TIME, CAR ALWAYS THINKS TH DOOR IS OPEN.

Service Brakes
Filed Jun 13, 201975,000 milesTX

BRAKES ARE NOT WORKING PROPERLY. WHEN I PUSH DOWN ON BRAKES IT FEELS VERY SPONGY LIKE THERE'S AIR STUCK IN THERE. MAKES A HISSING SOUND. I STEP ON THE BRAKES AND IT FEELS LIKE THE CAR KEEPS ROLLING. AND I HAVE TO SLAM ON THE BRAKES.

Service Brakes
Filed Jun 13, 2019FL

MY MECHANIC HAS INFORMED ME THAT MY MASTER CYLINDERS ARE BAD. THAT THIS PART ON THE FORD EDGE LEAKS FLUID INTO THE POWER BOOSTER WHICH COMPROMISES THE BOOSTER'S DIAPHRAGM AND IS UNDER A CURRENT RECALL WITH FORD. I HAD MY POWER BOOSTER REPLACED LAST OCTOBER, BECAUSE MY BRAKE PEDAL WOULD BECOME STIFF AND DIFFICULT TO DEPRESS. SINCE HAVING THE BOOSTERS REPLACED, I HAVE THE OPPOSITE PROBLEM. THE BRAKE PEDAL DEPRESSES ALMOST TO THE FLOOR BEFORE ENGAGING. BECAUSE THE MASTER CYLINDER AND BRAKE BOOSTER WORK IN TANDEM, IT MAKES NO SENSE TO REPLACE ONE WITHOUT REPLACING THE OTHER, ESPECIALLY SINCE IT HAS BEEN NOTED THAT THE MASTER CYLINDER IS THE CAUSATION OF THE POWER BOOSTER'S FAILURE. I IMPLORE YOU TO ISSUE A CORRESPONDING RECALL FOR THE MASTER CYLINDER OR AMMEND THE RECALL ON THE POWER BOOSTER TO INCLUDE THIS COMPONENT.

Power Train
Filed Jun 12, 201987,700 milesNJ

I FOUND SPOTS OF FLUID ON MY GARAGE FLOOR AND IN MY DRIVEWAY THAT WAS LEAKING FROM MY CAR. FORD DEALER INFORMED ME THIS FLUID IS LEAKING FROM TRANSMISSION PTU.

Engine
Filed Jun 11, 201980,000 milesPA

ON 4 SEPARATE OCCASIONS SINCE SEPTEMBER 2018, VEHICLE HAS SHUT DOWN WITHOUT WARNING WHILE TRAVELING ON MAJOR HIGHWAYS AND HEAVY TRAFFIC. GAS PEDAL DID NOT RESPOND WHEN PRESSED. LUCKY TO HAVE AVOIDED SERIOUS ACCIDENTS. FORD DEALER/REPAIR COULD NOT IDENTIFY OR REPEAT PROBLEM, BUT CLEARLY THERE IS A PROBLEM.

Service Brakes
Filed Jun 10, 201971,000 milesGA

SMALL TEAR IN BREAK BOOSTER. FORD KNOWS ABOUT THIS ISSUE AND COVERED A LOT OF VEHICLES IN THE CUSTOMER SATISFACTION PROGRAM 13N02. MY CAR IS NOT COVERED EVEN THOUGH IT WAS MADE AT THE SAME FACTORY DURING THE SAME TIME PERIOD OF THE ONES THAT WERE COVERED. IT WAS EXTREMELY DANGEROUS WHEN IT BROKE AND ALMOST CAUSED ME TO GET IN AN ACCIDENT. FORD HAS REFUSED TO DO ANYTHING EVEN THOUGH THIS IS CLEARLY AN ISSUE. I FOUND A LARGE AMOUNT OF DRIVERS THAT HAVE THE SAME PROBLEM I DO WITH THEIR 2013 FORD EDGES THAT WERE NOT COVERED BY FORD.

Service Brakes
Filed Jun 5, 201990,000 milesOK

TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING APPROXIMATELY 25 MPH AND ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL WAS DEPRESSED AND FELT EXTREMELY STIFF. IN ORDER TO AVOID A COLLISION, THE VEHICLE WAS SHIFTED INTO PARK. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED ON SEVERAL OCCASIONS. IN ORDER FOR THE VEHICLE TO STOP, IT WAS SHIFTED INTO PARK OR THE IGNITION WAS TURNED OFF. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS WHO TEST DROVE THE VEHICLE AND INFORMED THE CONTACT THAT THE POWER BRAKE BOOSTER NEEDED TO BE REPAIRED. THE VEHICLE WAS TAKEN TO JOE COOPER FORD YUKON (1780 GARTH BROOKS BLVD, YUKON, OK 73099, (405) 354-1111), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

Service Brakes
Filed Jun 4, 201980,400 milesFL

BRAKE BOOSTER FAILURE CAUSING DIFFICULTY BRINGING VEHICLE TO FULL STOP. VERY HARD PEDAL. I ALMOST WENT INTO CROSS TRAFFIC, WHICH WAS GOING AT 55MPH. I NEEDED TWO FEET TO BRING CAR TO FULL STOP.

Service Brakes
Filed Jun 4, 2019125,000 milesGA

THERE IS A FORD CUSTOMER SATISFACTION PROGRAM 13N02 2013-2013 FORD EDGE, BUT MY 2013 FORD EDGE IS NOT COVERED. NOW I AM HAVING PROBLEMS WITH THE BRAKE BOOSTER AND FORD WILL NOT HELP ME. I HAVE 125,000 MILES, SO SHOULD BE COVERED, BUT FORD SAYS NO. THE BRAKE BOOSTER ON MY EDGE IS THE SAME ONE COVERED BY THE PROGRAM, AND IT'S NOW BAD, AND NEEDS TO BE REPLACED. I HOPE YOU HELP WITH THIS PROBLEM. WHEN DRIVING IT HAS NO BRAKES, OR VERY LITTLE BRAKES.

Service Brakes
Filed Jun 1, 2019UT

BRAKE BOOSTER. I HAVE NEW BRAKES ON MY CAR BUT STILL FEEL LIKE I CAN'T STOP RIGHT AWAY LIKE I SHOULD BE ABLE TO. MY HUSBAND HAS A FORD EDGE 2019 FOR WORK. HIS CAR DOESN'T SEEM TO HAVE THIS PROBLEM. EITHER DOES MY FRIEND WHO HAS A FORD EDGE 2016. I CAN BE IN A PARKING LOT AND BACKUP AND FEEL LIKE I'M GOING TO HIT ONTO THE CAR BEHIND ME CAUSE I DON'T STOP RIGHT AWAY.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2013 Ford Edge → · Every Edge year → · How the figures are calculated →