Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →
The brake booster has failed on this model of Ford, and Ford has not acknowledged that this vin # associated with this model of Edge. There are some models of 2013 Ford Edges that they did repair under their CSP program. I feel like they need to extend their coverage across other 2013 Ford Edge vehicles, because other users are experiencing the same thing.
The contact owns a 2013 Ford Edge. The contact stated while depressing the brake pedal to stop the vehicle, the pedal extended to the floor with a hissing sound. Also, the brake pedal was very slow to retract. The vehicle was taken to the local mechanic who changed the rear brake pads and brake rotors however, the failure persisted. The vehicle was reexamined and diagnosed as having a faulty brake booster. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 55,320.
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 10 MPH and depressing the brake pedal; the brake pedal went to the floorboard. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 124,000.
The adaptive cruise won’t work, traction control, abs brake warning lights stay on. Ford won’t assist or assume in the responsibility.
The contact owns a 2013 Ford Edge. The contact stated that the brake pressure would fail causing the contact to have to excessively depress the brake pedal before the vehicle came to a stop. The vehicle's timing before coming to a complete stop had also increased. The failure occurred intermittently when on an incline, however, the occurrence had increased. The dealer stated the failure related to a service bulletin regarding the replacement of the brake booster failed however the vehicle had not been repaired. The manufacturer was made aware of the failure however confirmed that the VIN was not included in the service bulletin. The failure mileage was 84,900.
We purchased a 2013 Ford Edge less than a year ago. Brakes went out. The pedal goes all the way down to floor and makes a hissing sound. I researched online and this is the case for hundreds of 2013 Ford Edge owners. Please look this up on carcomplaints.com This is a life or death safety issue. Our vehicle rolled through a stop sign because the brakes didn't stop us. I'm so worried that I can't have my children ride in this vehicle with me. There was a 13N02 for 2013 Ford Edges replacing the brake booster but not all 2013 ones. My wasn't included. There were no warning lights prior to brakes giving out and they are now so bad. They brake pedal is so low to the floor. I have an appointment on the 6th. They said that this is a known issues with Ford Edges but no recalls have been issued by Ford. Please Talk to Ford so they can issue a recall. There are hundreds of people online with this same problem. Brakes are the scariest issue to have with a car. I don't want hurt/killed.
The contact owns a 2013 Ford Edge. The contact stated that while the vehicle was parked, the rear windshield shattered. There was no impact to the rear windshield that could have caused it to shatter. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,000.
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle made a hissing noise while the brake pedal was depressed. The vehicle was taken to the dealer where it was diagnosed with a tear in the brake booster. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The contact related the failure to NHTSA ID Number: 10054925 (Service Brakes). The failure mileage was approximately 75,000.
On 5-6-22 at 9:30PM I crashed into a deer that ran onto the road. I totaled my vehicle. My airbags did not deploy. I went to ER. I have a concussion.
The contact owns a 2013 Ford Edge. The contact stated while reversing out of her driveway at approximately 2 MPH, there was a loud grinding noise underneath the vehicle. The contact stated no warning light was illuminated. The contact stopped the vehicle and placed the vehicle into "drive" and returned the vehicle onto her driveway. The contact turned off the vehicle. The vehicle had not been taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired; however, the contact's husband observed damage to the transfer case. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V393000 (Power Train). The failure mileage was approximately 98,000. The consumer stated they purchased a transfer case and made the necessary repairs.
I have been having issues with the backup camera on this model. I replaced the camera and still having issues. A warning message is displayed and says contact dealer. I've recently noticed a recall on newer model fords and wonder why there wasn't a recall on the later models since there is the same issue with the newer models.
2013 Ford Edge "Water pump" The Water pump is driven off the timing chain. When the water pump fails it either leaks into the engine on early models or it throws the timing out. The dealer wants $2500.00 to replace the water pump because of all the labor too get to the pump inside of engine. You have to pull the timing chain cover. Remove most of the engine to get to it. When the timing is knocked off from the pump, Valves hit pistons. Now you have to pull heads and replace bent valves. Duel overhead cams. If the pump leaks coolant into engine, Game over! Milk shake! The engine bearings are gone. New Engine! This is without a doubt the worst designed engine out there. They could have made the pump to be driven from the outside of the timing cover from the serpentine belt. It has two belts! This is an engineering cluster f**k! Good Luck!
The contact owns a 2013 Ford Edge. The contact stated while driving 20 MPH, the brake pedal was depressed but failed to respond. The contact then stood on the brake pedal. The brake pedal went all the way to the floorboard and the vehicle stopped abruptly. There was no warning light illuminated. The contact stated that the failure had been reoccurring increasingly while driving. The vehicle was taken to the dealer where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under an extended warranty due to the mileage. The failure mileage was approximately 177,000.
The contact owns a 2013 Ford Edge. The contact stated while driving 40 MPH, the brake pedal was hard to depress causing an increased stopping time. The contact stated no warning lights were illuminated. The vehicle was not taken to the dealer or independent mechanic for diagnoses or repairs. The dealer was contacted and informed the contact that the vehicle was out of warranty. The dealer advised the contact to call the manufacturer for assistance. The contact stated he had received a letter from the manufacturer several years ago extending the warranty for the brake booster. The contact stated that the warranty was 10/years or 150,000 miles from the date of being put in service. The contact stated that the vehicle was beyond 10 years by less than 30 days and inquired of the manufacturer to extend the warranty and cover the repairs. The contact stated that he called the manufacturer however, the call was transferred to NHTSA. The failure mileage was 133,000.
The brake booster failed, just as is outlined in Ford's Customer Satisfaction Program #13N02, NHTSA #10054925. Ford claims my vehicle was built outside of the dates covered in the CSP and therefore, does not qualify for the warranty extension of the CSP. The booster failure I experienced is identical to that described in the CSP, so it seems obvious that there are more vehicles affected than Ford claims.
The afternoon of Friday, March 25, 2022 I was driving over Balcom Canyon and my brake pedal went all the way to the floor with no response! In my almost 30 years of driving I have NEVER experienced something so terrifying! I literally could've died (or caused a collision with another person, endangering everyone involved). I immediately took my car (2013 Ford Edge Limited) to the dealership where I purchased the vehicle (Valencia). They tell me it's the HCU (Hydraulic Control Unit) and will cost me $2,000 to replace! This is an OBVIOUS safety issue and a matter of life or death. Upon doing more research, I have discovered that this is an ongoing issue with Ford vehicles and I feel it is UNACCEPTABLE to allow people to be put in these types of situations KNOWING of this defect! And to not recall/repair the issue?! Shame on Ford! Something needs to be done. They are putting everyone's lives and safety at risk! I purchased my car new on Labor Day 2013 so I've had it 8.5 years BUT it only has 42,000 miles on it! And it is very well-maintained and in immaculate condition. There were no warning lights or sounds or anything. Just no brakes. On a CANYON road! I feel this is absolutely unacceptable and now I am not even comfortable driving my own car anymore! I was already a bit of an "anxious" driver but now I'm totally traumatized and feel I can't trust my own car's braking system?! Just crazy! Please do something about this NOW
Hard brake pedal on trying to stop. Takes a lot of pressure on brake pedal to stop.
The vehicle is not going into second gear. A pull onto a 40 mph road means a quick start but then the vehicle won't shift gears so needs to be pulled over quickly to not be in the way of coming traffic. It was inspected by family automatician but wrench light had turned off and stopped problem. Then happened again the next morning followed by wrench light later in the day. Not inspected, yet.
Brake pedal intermittently goes to the floor when attempting to stop. The brake booster was replaced by dealership under wgat they called a recall but received vehicle back with the same issue. Dealership is now stating Hydraulic Control Unit is the issue noting repair cost 1,700.
The sunroof rails guides broke and its not being hold by the rail guides. The broken pieces are just floating free. Feels like if i take highway the paranomic glass will swing open and cause an accident. Im really concern for my family or any passanger. I believe its a default from ford for not being well engeneeeed.
The brake booster and master cylinder failed on my 2013 Ford Edge, which required extreme applications of pressure to the brake pedal to bring the car to a complete stop (the brake pedal would either sink to floor when being depressed or become extremely stiff when attempting to stop). This has been a serious safety risk, as excessive force has been required under normal circumstances to bring the vehicle to a complete stop. Independent mechanics were required to replace both the brake booster and master cylinder to resolve the issues.
Stability control system keeps coming on
Rear backup camera failure. Sometimes it is upside down, sometimes it is right side up and sometimes it is blank and sometimes show only black screen with verticals lines.
My 2013 ford edge has the sunroof rails broken . i think because they are made out of plastic. So the only thing holding the front of the glass is some wires to prevent it from the glass from catching air and catching air borne which will shatter the glass. Im really scare to take the freeway.
Oct 2021 spongy brakes all the way to the floor. Master cylinder replaced. February 2022 happened again despite no warning or indication. Now the HCU needs to be replaced.
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 40 MPH, there was a smell of burned rubber, and upon inspection, the contact noticed fire coming from the rear windshield wiper. The contact pulled over and fire marshals extinguished the fire. A police report was not taken and no one was injured. The vehicle was towed to a local dealer and was awaiting diagnosis. The manufacturer was informed of failure and told the contact to call NHTSA. The failure mileage was 188,013.
The contact owns a 2013 Ford Edge. The contact stated that the vehicle would inadvertently surge forward upon the depression of the brake pedal. There was no warning light illuminated. The vehicle was not diagnosed. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Passenger side door latch will not engage
After start of vehicle and engaging vehicle by shifting to drive and pressing the gas paddle, the vehicle would not move. While pressing the gas peddle again, vehicle revs but, does not drive or move, rocks but stays in place. Makes noises underneath car. I was at a red light when this happened and also left in the middle of the road while driving.
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 15 MPH and attempting to depress the brake pedal, the brake pedal went to the floorboard which resulted in no brake functionality. The contact was able to pull into his driveway and stop the vehicle. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer who informed the contact that the HCU valve needed to be replaced however, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 82,700.
Traction control. Stabiltrak, and ABS system all randomly failed at 69,000 miles. They were intermittently going in and out for two days now come on every time. The car does not even have 100,000 miles. I have replaced the transmission and have countless electrical issues. The blend door actuators are all faulty. Known common issue that will cost a thousand to fix. Master brake cylinder has been replaced and still having faulty petal issues that is no longer covered. The panoramic roof does not work and it is a known issue almost every edge has. And now sever safety issues with the ABS system and traction control. There is no excuse for this poor manufacturing and no recalls to fix them. There were absolutely zero warning signs or check engine lights that came on prior to any of these systems happening. The transmission never through a code at all until after it locked up. The ABS system went out while driving down the road on a rainy day causing me to loose control and luckily I was able to get it into the ditch instead of into oncoming traffic. It put my life and my friends lives in danger. Ford should be sued for this and made to recall every single edge or other vehicle with these components. I have no fixed the issue yet because I wanted to submit this issue to the NHTSA and have it available to be inspected if they wanted. This vehicle is extremely unsafe and has had issues non stop. The transmission went out also while driving on the highway and just locked up causing
The contact's daughter owns a 2013 Ford Edge. The contact stated that while his daughter was at a complete stop, the brake pedal was depressed but felt spongy and failed to respond. There were no warning lights illuminated. The contact’s daughter continued to depress the brake pedal until the brakes responded. The vehicle was taken to an independent mechanic who diagnosed that the whistling sound inside the cab was caused by the vacuum booster and the master cylinder failure. The vehicle was then taken to the dealer who advised that the vacuum booster would be replaced under an unknown recall; however, the master cylinder replacement would be an out-of-pocket expense. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 73,000.
I was told once that body control module wàs bad then I call to get it replaced and they said it wasn't bad. Windshield wipers go when they want then sometimes they won't work at all. Windows will roll down when rolling up or roll up when rolling down. Radio has been delayed. Sometimes definitely not eco boost. Pushes slower than my grandma's 1999 Buick. Brake boost was replaced in July ànd now again I have no breaks whatsoever I have to drive with the emergency brake
In June 2021 my brake pedal was going to the floor. There was no brake fluid leaking. I took it for diagnostics and was informed (1) the master cylinder needed to be replaced. While it was in the shop they said they had to replace the (2) master cylinder again because the one they received was defective. (3)Then in December after driving approx 2500 mi the pedal went to the floor again. I drove the vehicle (scared out of my mind) 15 miles back to Goodyear. I parked in their open lot instead of pulling up to the front because I was afraid I'd run into the parking curb. I got a call from Goodyear that they were unable to duplicate the problem! It was constant when I was driving to their shop and when I parked it. If they had come out and driven it when I got there they would have definitely confirmed there was NO brake pedal! I worry every time I drive my car and I'm afraid to carry any passengers.
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, there was an abnormal fuel odor detected. The check engine warning light was illuminated. The vehicle was taken to the dealer and diagnosed with a cracked fuel tank. The fuel tank was replaced. Prior to the failure, the canister purge valve was replaced twice. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 71,974.
The Brakes on my 2013 Ford Edge failed resulting in an accident with my 17 year old son on 1-11-22. The pedal was pressed all the way down, and only the emergency break stopped the vehicle. When pressing it brake, it was as if there were no brakes whatsoever. We had a total brake job done on 8-6-2021. on 9-19-21 the car would hardly come to a complete stop, same issue that my son encountered. The pedal would go all the way down and the pedal would hiss during this time. We had the brake booster replaced. So in a span of 1 month and an half we spent $1,600.25 only for the issue to occur again to put my sons life and others at Risk. I have been doing some research and this is a common issue with this particular vehicle. Ford did do an partial recall of this apparently, but our vehicle was not part of this. There are many instances of the Ford Edge having this exact same problem that Ford does not seem to want to address. This car is unsafe. We will be selling this back to the dealership as we are not comfortable to drive it. There are many parts to the brake system that can cause this from the Power Booster, the ABS injector and the Master Brake Cylinder. There are many instances where this is a very intermittent problem. The issue occurs, and then the mechanics can't find anything wrong. there are hundreds of testimonies online for this vehicle and the issues that it has.
Sunroof will not close. Nothing is obstructing its ability to close. After taking it on to the dealership, they informed me 7 out of 10 Edges have this problem. This is not something I as the consumer has done.
The contact owns a 2013 Ford Edge. The contact stated while reversing out of the driveway, the brake pedal was depressed but went to the floorboard and hesitated to respond, causing a 10-feet stopping distance delay. There were no warning lights illuminated. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer who advised the contact they could not repair the vehicle under Customer Satisfaction Program: 13N02 for the brake booster warranty extension because the VIN was not included. The vehicle was taken to Barbee's Freeway Ford (4471 E Evans Ave, Denver, CO 80222) who confirmed the information from the first dealer. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 89,000.
When driving at normal speed (30MPH) break pedal is very soft and goes to floor before stopping the car. Same problem occurred in August 2021. Hampton Ford dealer replaced the booster system which solved the problem temporarily. Problem returned on 12/27/21. Very dangerous. The ABS light has not come on. Dealer has no appointments until 1/18/22.
While travelling at around 50 MPH, I had to quickly apply the brake pedal due to oncoming stopped traffic. The brake pedal went to the floor and vehicle would not slow down. I continuously pumped the pedal and had to abruptly switch lanes to avoid rear-end collision with the car in front of me. Then after abruptly changing lanes a truck almost hit me. I pumped the brakes until the vehicle slowly stopped. This is not the first time it has happened, and I doubt it will be the last. This problem seems to occur when I have to suddenly come to a stop.
The contact owns a 2013 Ford Edge. The contact stated that while driving at various speeds, the brake pedal would intermittently depress to the floorboard without warning. The contact had initially taken the vehicle to an independent mechanic who was unable to determine the cause of the failure. The failure continued and the contact received a notice from emissions that the brake booster had been placed under an extended warranty. The contact's husband then called the dealer who informed him that unless the failure occurred while in their possession, they could not offer any assistance. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
Continue to experience the soft brake pedal / loss of brakes / pedal to the floor without warning. Warning Collision lights continue to flash off and on. Has been checked by Ford several times and none can figure out the issue.
P245/60R18 UNKNOWN I was driving through residential parking lot and my tire begin to go flat. Before I could even pull over and park, I had to swerve to keep from hitting other vehicles in the lot. Not sure why the tire went flat, but this incident was scary.
Driving along with 115,000 miles experienced excessive brake pedal travel when trying to stop. Scared the crap out of me. Braking did work at the bottom of the pedal as it was almost at the floor. Did some online research and many at experiencing this issue. It is sticky valves in the HCU. A condition that has caused recalls in other ford vehicles. I paid $1,600 to the ford dealer to replace the HCU. This needs a recall. It will kill someone
While turning the vehicle to the left at slow speed the right ball joint failed (passenger side) including axel damage. The front passenger wheel turned freely to the right with the driver side wheel remaining straight. A sensation of front end falling apart was felt from the driver's seat. There were no symptoms of suspension failure prior to this event. No vibration at speed, no clunking, no unusual tire wear or pulling left or right issues. The car has 119542 miles at the time of failure. The vehicle was purchased used just prior to this at a Honda Dealer with a extended warranty purchased at time of sale. Vehicle was serviced just prior to this failure with a water pump replaced under extended warranty.
My 2013 Ford Edge had 44,882 miles on it. With no warning or lights, car was difficult to stop. Hissing noise when brakes applied. Very scary! Took it to Ford dealership. They charged me $167 to diagnose the problem as power brake booster, and said it would take 3-4 weeks to get the part. Ford knows there’s a problem (N102) and supposedly it’s covered for 10 years or 150,000 miles, but I was told that mine would NOT be covered. I took it to an independent repaIr shop. They were able to get the part in three days. It cost me $993.28 to have it repaired. VERY DISAPPOINTED with Ford!! This is a SAFETY ISSUE!, Thank God I wasn’t on a highway when it happened! Is Ford waiting until someone gets killed?
The brake booster has failed now for the 3rd time in 12 months. Brakes still work but pedal goes almost to floor. Brake booster previously replaced, at our expense, by local Ford dealership in January 2021. Three months later brake booster failed again. Took back to dealership and they found no fault. In October brake booster failed again and has not regained proper function to date. Any questions answered below refer to the most recent malfunction.
Brake failure of the power brake booster, I was coming to stop and the brake pedal went to the floor and the vehicle went through a busy intersection narrowly missing another vehicle. I am the original owner of the vehicle. I contacted Ford customer care and explained to them what had happened,I was told Ford is not doing anything for customers who experienced this failure at this time.
I'm always sure to lock my doors while driving because of the concern of an assailant entering while at a stop light. However, I'm unable to protect myself because my doors won't lock while the car is in drive. This is massive safety concern for my family and me. One should feel safe and protected while in their vehicle, especially a Ford vehicle. My dealership did confirm and replicate this issue.
Well driving under normal operating conditions at the posted speed limit of 45 mph I was cut off and apply the brakes rapidly to avoid a collision, at that moment the brake pedal lost its firmness and depressed slowly to the floor with limited breaking ability. After the incident I pulled to the shoulder and noticed that the brake pedal continue to sink to the floor with little to no resistance even after placing in park, shutting down and restarting the vehicle. This condition still persists after break bleeding and checking the entire brake system, my safety was in jeopardy due to the fact that I had limited braking ability and the pedal continue to sink to the floor with no resistance. This has not been evaluated by a dealership or independent mechanic as of this writing and the problem has not been reproduced also there’s been no reports to my insurance, police, the manufacture or any other parties and there were no warning lights, diagnostic trouble codes, or any other Indication as to there being a faulty system or failed ABS pump, master cylinder or hydroboost
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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