2011 Ford Edge complaints

I was driving to work early morning, roads were wet due to light layer of wet snow. Brakes worked normal when stopping at a stop sign and traffic light. When traffic start moving a vehicle in front of me was going to turn left I applied my brakes to slow down, however when the brake pedal went to the floor it felt like I was going to hit the car. I continued to keep pressing on the brake and finally stopped. When arriving at work the brakes reacted the same when attempting to stop. I checked the brake fluid it was filled. Furthermore there was no indication on my dash regarding brake service needed. I contacted my independent mechanic who informed me to have the car towed or drive it very slow with my flashers on. He also felt it was the brake booster because Ford was aware of this problem so they extended warranty coverage for the booster to 10 years of service or 150,000 miles. My mechanic contacted the dealer who said that it was not covered under the warranty since it was be on 10 years. However I have only 97,580 miles but over the 10year warranty. Besides replacing the brake booster the hydraulic control unit had to be replaced. Bottom line is the cost amounted to $1,750.68. I can't understand why Ford Motor Company has not issued a recall or the National Highway Traffic Safety Administration (NHTSA) has not required a recall on these effective brake components. This definitely is a safely related defect when one looks at the number of complaints filed with NHTSA. As we

The interior dome light stays on and door-ajar light for the driver/passenger doors. I have opened and shut the doors gently several times and the light will stay on for at least 50 mins. Sometimes, the light pops on when the car has been sitting in park.

It was the first snowfall of the season. Roads were slippery so my speed was reduced and I was being cautious. As I was approaching a stop sign my anti-lock brakes kicked in. Ever since then my brake pedal has been very soft. At times it felt like I have had to push my brake pedal all the way to the floor in order to stop. Roads are still slippery and when approaching other stop signs (in our development with no other traffic around) I tried to get my anti-locks to work and now they don't kick in and the brake pedal is very soft. There are no indicators on the dash and when doing a "system check" through the computer, it says the brakes are ok.

Without warning or partial failure the brake pedal goes near to the floor before limited breaking function. The vehicle is not capable of emergency braking. Local mechanic advised that the brake booster had to be replaced. It was replaced. I was never told that the HCU module could be the issue. Consequently, the issue still occurs: very soft pedal and very little brakes. After researching, the same identical problem was posted online by numerous Ford Edge owners of my year and other years. Ford Motor Company (Ford) Recall No. 19S54 – Certain 2006-2010 Model Year Ford Fusion, Mercury Milan, Lincoln Zephyr and Lincoln MKZ Vehicles Equipped with Anti-Lock Brake Systems – Anti-Lock Brake System Hydraulic Control Unit Valve Function. It did not include the Ford Edge. There have been several NHTSA follow up and Ford continued to work with NHTSA to investigate and engaged in ongoing discussion with NHTSA. This issue has gone long enough. Local mechanics are not familiar with the recommended procedure to fix the problem and that it would be prudent to have a properly trained Ford mechanic fix the issue. A recall is necessary so that Ford Edge owners can be notified of a potential danger.

Brake is extremely soft and must be pushed all the way to the floor to function. Both master cylinder and HCU were replaced with no correction to the problem. It is being inspected again.

The contact’s daughter owns a 2011 Ford Edge. The contact stated that while the brake pedal was depressed, her daughter heard a hissing sound, and the brake pedal became difficult to depress without extra effort. The contact also stated that on multiple occasions while the brake pedal was depressed, the brake pedal intermittently went to the floor. No warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the brake booster needed to be replaced. The dealer was notified of the failure and the contact was informed that the vehicle was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that there was no recall on the VIN. The manufacturer also confirmed that the vehicle was not under warranty. There was no further assistance provided. The failure mileage was approximately 63,000.

Cel light and P0456 diagnostic reading indicates an EVAP leak. Large fuel leak discovered emanating from the fuel tank area when tank is at full. Fuel tank was removed and upon inspection it revealed the fuel tank had cracked at the top of the rollover valve just underneath a vent line. There is no recall for this fuel tank as there should be. A new fuel tank is ordered and awaiting delivery as there is no replacement part or means to install a new rollover valve. Cost of tank at discount is $1000. Photo of cracked area is attached.

The contact owns a 2011 Ford Edge. The contact stated that while operating the vehicle, the message "Service Brakes" was displayed. While depressing the brake pedal to stop the vehicle the pedal went to the floor and the braking distance was extended. The vehicle was taken to the local mechanic who replaced the rear brake pads. After retrieving the vehicle, while driving at an undisclosed speed, the vehicle was jerking while depressing the brake pedal. The cause of the failure was not yet determined. The local dealer was contacted and notified of the failure, but no assistance was offered. The manufacturer was not yet notified of the failure. The failure mileage was 70,000.

The contact owns a 2011 Ford Edge. The contact stated while driving approximately 45 MPH, she had to depress the brake pedal very hard to avoid crashing into a vehicle which had cut in front of her. The contact stated that the brakes failed. The contact stated that the brake pedal depressed to the floorboard, failing to stop the vehicle as needed. The contact steered the vehicle into the right lane to avoid a crash. The contact had not noticed any warning lights being illuminated. The contact pulled off the roadway and was finally able to stop the vehicle. The contact stated that the brakes had failed to stop the vehicle in a timely manner. The contact drove the vehicle to her residence. The contact stated that she had previously driven the vehicle to a dealer due to a prior brake failure. The dealer diagnosed the vehicle and determined that the brake booster needed to be replaced; however, the vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 160,000.

Had an issue when driving where I had to press all the way to the floor in order to brake. Checked fluid reservoir and it was empty. put brake fluid in, and it was ok for a couple of days. Now it's doing it again. The brake fluid is still in the reservoir so I don't know what the issue is. After reading forums and complaints, this seems to be an extremely common issue with Ford Edges. This is unsafe.

I noticed one morning driving to work that when I applied the brakes the pedal became a little bit harder to push to get the same amount of braking action. When I got to work I had the mechanic there take a look at the car because I was worried about driving it home. He checked all of the brake system and could not find a problem. He took it for a test drive and said the brakes worked fine. I drove it home and no problem. A few days later I'm on the way to work and as I approached an intersection the light changed and I applied the brakes and this time the pedal went down closer to the floor and by the time I stopped my car was 1/2 way into the intersection. If a car had been in front of me I would have been in an accident. Again the mechanic looked it over and while he was driving it did it to him one time. He stated in his 45 years as a mechanic he had never seen one where the brakes work fine, then lose power brakes, and then they work fine for awhile. You can't know when it's going to happen. You can drive it for a week and it's fine and then it will do it. The mechanic did some checking and found out that Ford knows about the issue and offered a Customer satisfaction program where they extended the warranty coverage to 150,000 miles or 10 years. This car is a 2011 Ford Edge so it is 11 years old but it only has 98,000 miles. During the Covid 19 shutdown the car was hardly driven for 18 months. Ford says it's out of warranty. How is a failing brake booster NOT a safety re

The door Ajar is not indicating door is shut therfore I am unable to lock door also dome lights remain on draining battery. I have tried cleaning out area it helps sometimes then goes back to not working. This is a safety issue for me and my kids as I cannot lock my vehicle and my vehicle will not lock making it unsafe while driving.

Valve inside Hydraulic Control Unit is sticking causing a soft and quickly fading brake pedal making it extremely difficult to stop quickly to avoid an accident. This is a serious problem.

While driving the car on the highway, the upper panoramic roof glass violently exploded and sent shattered glass to the following cars. The sudden explosion diverted my attention to the red which would have caused a serious accident.

The contact owns a 2011 Ford Edge. The contact stated while driving approximately 20 MPH, the brake pedal was depressed but failed to respond. The contact stated the brake pedal was depressed again and responded but the vehicle was still in motion. The contact stated that no warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the brake booster needed to be replaced. The vehicle was taken to a local dealer who confirmed that the brake booster needed to be replaced. The dealer informed the contact that the brake booster warranty had expired. The contact stated that the vehicle was at the dealer waiting parts for the repair. The manufacture was not made aware of the failure. The approximate failure mileage was 53,000. The contact stated that when they purchased the vehicle, the part was already on recall. The contact was like a reimbursement for paying to replace the defective part.

Brakes must be pumped to make a good grab. My mechanic informed me several cars like mine have had the same issue. New master cylinder and booster are needed. Making this report in case this becomes an issue for other Ford Edge owners. The brakes have always been this way since I bought the vehicle, two years ago. The issue has just gotten worse and I took it to my mechanic on the date listed below.

I am writing to you today to make you aware of a situation that occurred with my 2011 Ford Edge. On June 14, 2022 my husband and I embarked on a trip to Maine. Halfway through the trip our check engine light came on and heating warnings went off - we immediately pulled over and had the car towed to the nearest mechanic. He diagnosed our water pump was leaking causing the engine and oil to fill with coolant. This caused coolant to flood the engine and cause it to seize. We were on the Mass Turnpike and couldn't go anywhere except to the side of the road. It was an extremely busy road and very dangerous. We towed the car to our mechanic at home and he agreed with the diagnosis and found that there would be no way to save our engine. He believed that the car was in good condition otherwise and it would be beneficial to replace the engine to extend the life of the vehicle. We have always kept up with routine maintenance of our vehicles, including my Ford Edge. Therefore we ended up replacing our entire engine and radiator that was damaged from the failed water pump. I sent a letter to Ford requesting assistance in replacing this engine and I was recommended by the customer service agent to file this report with you.

The contact owns a 2011 Ford Edge. The contact stated while her husband was driving at 20 MPH and coming to a stop, the brake pedal was depressed but failed to respond. The contact's husband pumped the brake pedal several times and the vehicle stopped. The contact stated that the failure reoccurred while driving. Additionally, the contact stated that rearview camera image was distorted. The vehicle was taken to the dealer where it was diagnosed that the brake booster master cylinder and the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 80,000.

I went to stop at Kwik Star and stepped on brake and there was significantly diminished stopping power. Because of the curbed sidewalk in front of the building was able to stop. The remainder of my trip home I allowed more stopping distance and was able to return vehicle to my house. I did call my local repair shop and the Power Brake Booster assembly was diagnosed as the issue and replaced on 8/12/2022. The mileage on my vehicle is 79963

The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brakes failed to stop the vehicle immediately. The vehicle was able to stop after it drove over a pothole that prevented it from going into a ditch. The vehicle was towed to the dealer where it was diagnosed with brake booster failure. The dealer informed the contact that the brake booster needed to be replaced; however, the Customer Satisfaction Program: 13N02 (Extended Warranty Coverage On Brake Booster) had expired. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 168,000.

Purchased a FORD Edge 2013 on July 27th 2022, from day one, the door ajar light will not go off. We have shut the door, slammed the door, and it still stays on. This is causing the car alarm to go off randomly and the battery is getting weak. We have taken it to FORD and they want $500 to fix the issue. This should be a RECALL!!

The contact owns a 2011 Ford Edge. The contact stated that the brake pedal would depress to the floorboard with the ABS warning light illuminated on the instrument. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,200.

Passenger door ajar light stays on and doors won't lock, and the exterior lights come on when the car is parked and not running They had a recall for the drivers side door latch, but not for the passenger side

The contact owns a 2011 Ford Edge. The contact stated while driving approximately 20 MPH in moderately rainy conditions and coming to a stop, an unknown yellow warning light illuminated. The contact depressed the brake pedal and felt no braking power. The contact depressed the brake pedal to the floorboard. The contact said that the vehicle slid like it was on the ice. The contact started pumping the brake pedal and eventually recovered some braking power. The contact stated that the brake pedal was soft and she returned to the residence. The failure recurred and the contact drove the vehicle to a dealer. The dealer diagnosed the vehicle but was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 189,000.

The contact owns a 2011 Ford Edge. The contact stated that while turning the steering wheel in either direction, a clunking noise was coming from the front of the vehicle. The vehicle was taken to the local mechanic who diagnosed that the front driver’s and passenger’s side axle, cv joint, and wheel hub assembly had failed and needed to be replaced. The vehicle was repaired but the failure had reoccurred. The manufacturer and local dealer were not notified of the failure. The failure mileage was 50,000.

Brakes require immense force to stop putting myself and others around me at risk. I have an upcoming appointment for dealer to evaluate No warning lamps

The contact owns a 2011 Ford Edge. The contact stated while driving approximately 30 MPH, the brake booster became inoperative and the vehicle lost proper braking functions. There was no warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The vehicle was diagnosed with brake failure. The vehicle was repaired; however, the failure recurred several times. The contact also experienced several failures with the brake calipers. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.

The contact owns a 2011 Ford Edge. The contact stated that while the vehicle was parked, the rear windshield exploded. There was no impact to the rear windshield that could have caused it to shatter. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was 113,000.

My door ajar light keeps coming on and causing my interior lights to stay on for long periods of time. Today it finally drained my battery. Also when the door ajar light come on, I cannot lock my doors.

The Water Pump in my 2011 Ford Edge failed causing catastrophic engine failure. The failure occurred while I was driving on the highway and I lost my power steering and brakes. The engine was inspected at a private service center where I was told that the water pump had caused the engine to seize and the vehicle would need a new engine. Prior to the failure, there were no warning messages or symptoms.

The backup camera displays upside down. Also, There is a clunk noise coming from the front end when you put in gear. Seems to be a common problem when you Google.

The driver door actuator is a serious problem and malfunctions putting my children at risk. I am unable to lock the vehicle doors because even though I close the driver door the car thinks my door is open when its actually closed also I am unable to enable my alarm system when this happens because again the car thinks the driver door is open when in fact its closed. I had an electrical mechanic look at it yesterday 4/22/22 and there seems to be many people having the same issue. I close the driver door and even though the drivers door is closed on the dash board it reads driver door ajar which is a serious safety issue to my children/passengers and possible theft of my vehicle.

I HAVE A 2011 FORD EDGE WITH 62,700 MILES ON IT AND THE DRIVERS DOOR LATCH IS NOT WORKING CORRECTLY.

When closing my front passenger door, the door ajar light remains on. With this, my doors will not lock creating a potentially dangerous situation where a person could open my doors if I’m driving. I either have to repeatedly slam the door until it closes or just leave it as is, but as stated my doors will not lock. I do not want the risk of having someone opening my doors while I’m inside, have young children open the door while in drive, or have someone break into my car.

Vehicle turned off completely while driving without notice. Lost all power, power steering, etc. Had to pull off to side of road. Once car was placed in park position, all lights came back on and I was able to start the vehicle again like nothing had happened. Very dangerous situation.

The contact owns a 2011 Ford Edge. The contact stated while driving approximately 55 MPH, the brake pedal was depressed but failed to stop the vehicle. The contact stated that there was a hissing sound while pumping the brake pedal. The contact was able to safely pull over to the side of the road. The contact stated no warning light was illuminated. The contact had driven the vehicle to an independent mechanic where it was diagnosed and determined that the brake booster needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 75,000.

While conducting an at-home SYNC2 software update to version 3.10 via a properly formatted USB flash drive, the component that failed was the Accessory Protocol Interface Module (APIM) resulting in the vehicle's entire Infotainment software, the back-up camera, GPS, Bluetooth, Radio, Climate Controls, essentially all functions through the center touch screen to completely stop functioning. Roughly half way through the SYNC2 update which consisted of having the vehicle in an engine-on idle-state as required by Ford, the center touch screen displaying the update progress bar faded to black and ambient lights were lost. Ford claims that this at-home update could take anywhere from 45-60 minutes. I allotted 90 minutes for the update to complete its processes thinking the screen going black was normal during this update. After realizing the screen didn't come back on after a long while, I knew a bigger problem existed. The vehicle has been inspected by technicians at a local Ford dealership and their conclusion was to spend $1,888 plus labor and taxes to replace the APIM. I do not agree with Ford and their conclusion on this incident given that I had shared the reason as to how this occurred in the first place. No warning was given or error code provided during the day of the incident. I followed Ford's directions for an at-home update and now as a result, my vehicle is not fully functional and Ford is making me pay for it.

The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the driver’s side front door swung open independently and she had to hold the door shut while driving. The door failed to remain closed. The contact was able to safely drive home. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 133,000.

I own a 2011 Ford Edge that has a reoccurring door latch issue. This is a well known issue with certain Ford Edge years. The door latches are defective and malfunction, causing a "door ajar" dash warning light and the interior lights come on. We have had all 4 door latches replaced, but I currently have one malfunctioning again. The last one I had replaced in 2018 was not covered under warranty, and cost me $350. I spoke with Ford and they refuse to reimburse me. My daughter currently drives this car. It is unsafe when the interior lights come on at night when driving due to this issue. Ford should step up and recall these models with this problem.

Failed fuel tank. Noticed fuel like smell when starting car for two weeks but saw no indication of anything wrong. Last week fuel splashed out from underneath vehicle after pulling out of driveway leaving large puddle and stream of fuel. Visual assessment indicated fuel leakage from top portion of fuel tank. Contacted mechanic who removed tank to assess source of leakage and found issue to be damage at rollover valve and severe leakage. There were no warning lamps or messages indicating issue. Severe fire hazard putting safety of my family, self, and home at risk.

The contact's wife owns a 2011 Ford Edge. The contact stated that while his wife was approaching a stoplight, she depressed the brake pedal; however, the brakes failed without warning. Due to the brake failure, his wife ran through a stoplight and drove the vehicle against a curb in an attempt to slow down and stop the vehicle. The contact was then called to the scene and slowly drove the vehicle home. The contact called the dealer and was informed that the brake booster had been repaired previously under warranty; however, the warranty had now expired. The contact then called the manufacturer who informed him that there were no recalls on the vehicle; he was provided a case number. The vehicle was not repaired. The failure mileage was approximately 159,000.

The brakes went out while exiting the expressway at 65 mph. I was able to control the vehicle but had to have it towed to the mechanic. My brake pads and rotors had to be replaced (400+) then I was told that the brake booster had to be replaced also. Another tow to a dealership and now a MONTH later, since parts were hard to come by, I have to pay almost $1000 out of pocket. I was told by Ford customer service that the customer satisfaction warranty expired a year before and I was never notified of this issue since it was not considered a RECALL. There have been many people with this same problem and I am completely appalled at how this is being handled by ford. I never even knew what a brake booster was before this and now I have to pay out of pocket because FORD does not want to take responsibility. I will NEVER buy another ford in my life time.

My car is a 2011 ford edge sport awd and the brake lights will stay on after using the brakes. It is available for inspection. It is a safety hazard because others around me are not always seeing an accurate signal. I have not taken it in to be looked at yet, i just have been lifting up on the brake pedal after i use the brakes. there is on warning or notifications stating the brake lights are still on.

I was driving my 2011 Ford Edge in November 2021 on the highway in heavy traffic. As I approached a changing traffic light I slowed down and then applied the break to stop at the red light at which point the break pedal went all the way to the floor with no resistance forcing me to go into the intersection against traffic. The car finally came to a stop on its own. My husband had it towed to a local Ford dealership to have it diagnosed. The diagnosis we were provided was that my Ford Edge needed a new break booster and a HCU module. One important detail that should be noted is that in July 2020 I received notice of the 13N02 Extended Warranty from Ford regarding a faulty brake booster. I had it replaced immediately. This is the same part that failed in November 2021. On the day of my brake failure, I had driven my Edge 10,000 miles and for 16 months since I had the warrantied part replaced. After my husband spoke with corporate multiple times it became very apparent that they did not share in our concern about the part failure or have any intention of ensuring this did not happen to anyone else. Why have they not issued a recall when Ford acknowledged the part was faulty? Why did my replacement part fail after only 10,000 miles? Are you still producing faulty break parts? Can you guarantee that my third brake booster will not be faulty? Why did I have no warning at all when my breaks went out? Is Ford waiting for a death to occur to do something about it? Everyone in that int

Brakes became hard and vehicle wouldn’t stop. Took to dealer and was diagnosed as a faulty brake booster. Discovered this is a known factory defect specific to our vehicle (letters sent out in 2014 but we didn’t get one) Ford won’t repair free of charge because the vehicle is over 10 years. It’s a granny car driven rarely (51000 miles), in show room shape, and didn’t manifest the condition until now. Even if we had received a letter and had it inspected years ago, we all know it would not have shown the problem as it would not have existed yet. We can’t afford repairs caused by the manufacturer. This is the second time we’ve been screwed by Ford. The first was over Ford Sync and their black screen. This current condition is dangerous and could kill somebody. Ford needs to recall these vehicles, not try to play it where owners have to “discover” factory defects and then fight to get them repaired.

All of a sudden breaks felt like they didn't work; I needed to apply a lot of pressure to get vehicle to stop; felt like I needed to push breaks through the floor. Upon doing research Ford has issued a Customer Satisfaction Program (13N02) which extended warranty for 10 years or 150,000 miles whichever came first. This issue wasn't sent out by Ford until 2013 so basically because my in-service date was 11/29/2010 they now won't cover the repairs. Seems dangerous to not fix this and issue a Recall and instead issue a Customer Satisfaction Program which I loose 3 years on since Ford didn't even notice it until 2013.

While driving home for a visit my daughter informed me that the brakes on her car had a very soft pedal and very little brakes. After inspecting the brake system myself there were no indications of a fluid leak, fluid level was normal, no brake failure warning on the instrument panel. After researching, the same identical problem was posted online by numerous Ford Edge owners of my year and other years. There seems to be a failure of the HCU unit on the brake system. This is a very dangerous situation as the vehicle gives you no warning that you have a braking problem until you press the pedal and it goes to the floor. How this has not been recalled is mind boggling.

Vehicle lost power while going down the road and the wrench light came on. I managed to get vehicle to side of road. Turned vehicle off, then restarted it. This could have been a disaster if I was on the highway. The sudden loss of power is a very dangerous problem. Could have caused a major accident! I've heard others have this same problem. This needs to be recalled and fixed before people are killed. I had the vehicle towed to the dealership. They replaced the throttle body.

I am having issues with my edge dying on me a lot it shuts off all power and I have to pull to the side of the road. I was on the freeway last week on my way to work and it lost all power. This is a serious issue and is very dangerous specially when I have young ones. I have read where a lot of people are having the same problem. A lot of people are saying the throttle body. This needs to be recalled and fix before there is a pile up on the hwy and someone is killed.

Wipers won't shut off, they randomly turn on even while driving on sunny days. Anti-lock brake system acts up, but sensor doesn't detect that there's an issue with it. Causes problems stopping when acting up. No warning lights come on to show that there's anything wrong, just can't really stop.