2011 Ford Edge complaints

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN SHE NOTICED THAT THE REAR WINDSHIELD WAS SHATTERED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE OCCURRED DUE TO EXCESSIVE HEAT. THE FAILURE RECURRED ONE YEAR LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR REPAIR. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 2,219. UPDATED 9/18/12 *CN UPDATED 09/21/2012 *JS

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH THREE CHILD RESTRAINT SEAT LATCH ANCHORS IN THE REAR SEAT AREA. THE SEAT WITH THE ONE ANCHOR INSTALLATION PREVENTED A CHILD SEAT TO BE POSITIONED IN THAT SPECIFIC SEAT. THE CONTACT WAS DISPLEASED TO KNOW THAT THE VEHICLE WAS NOT DESIGNED FOR TWO REAR FACING CHILD RESTRAINT SEATS TO BE POSITIONED IN DIFFERENT REAR SEATS AT THE SAME TIME. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THERE WERE CERTAIN MODELS DESIGNED WITH FOUR REAR SEAT LATCH ANCHORS. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. ...UPDATED 08-10-12 *BF UPDATED 08/14/2012 *JS.

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE EMITTED A LOUD BANGING NOISE WHILE CHANGING GEARS AND THE VEHICLE WOULD JERK. THE FAILURE OCCURRED AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 1,000.

MY WIFE WAS DRIVING HOME FROM WORK ON THE FREEWAY WHEN ALL OF A SUDDEN HER VEHICLE WENT "LIMP". WHILE THE VEHICLE WAS IN "LIMP' MODE THERE WAS NO ACCELERATION AND YOU CAN FEEL HUGE VIBRATIONS AS IF THE ENGINE WAS ABOUT TO DIE. SHE WAS FORCED TO MANEUVER HER WAY THROUGH THREE LANES OF TRAFFIC WITH HER HAZARDS ON IN ORDER TO GET TO A "SAFE" SPOT. THE ONLY WAY SHE WAS ABLE TO GET OUT OF THE SITUATION WAS TO TURN OFF THE VEHICLE AND RESTART IT. THE ON BOARD COMPUTER HAD A WRENCH LIGHT UP AND A MESSAGE ASKING TO LOOK IN OUR MANUAL. PER OUR MANUAL THIS IS A POWERTRAIN ISSUE. THIS HAS HAPPENED TWO MORE TIMES IN LESS THAN FOUR DAYS AND TWICE OUR THREE MONTH OLD SON WAS WITH US/HER. MY WIFE IS CURRENTLY TAKING THE VEHICLE TO A FORD DEALERSHIP AND SHE JUST CALLED TO INFORM ME THAT IT HAD HAPPENED THE THIRD TIME. THIS IS A DANGEROUS THING AND HAS DISASTER WRITTEN ALL OVER IT! *JB

LETTER FROM CONGRESSMAN KING ON BEHALF OF CONSTITUENT REGARDING HER ISSUE WITH THE 2011 FORD EDGE; PLEASE RESPOND TO MASSAPEQUA PARK DISTRICT OFFICE AT 1003 PARK BLVD., MASSAPEQUA PARK, NEW YORK 11762 *TGW THE CONSUMER STATED THE VEHICLE SUDDENLY ACCELERATED FROM 30 MPH TO 90 MPH. THE CONSUMER WAS UNABLE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. WHEN THE SERVICE TECH DROVE THE VEHICLE INTO THE BAY, THE VEHICLE WAS STILL ACCELERATING. THE DEALER PERFORMED TESTS, BUT THEY DID NOT MAKE ANY REPAIRS. *JB

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH THE VEHICLE STALLED. THE CONTACT WAS ABLE TO PULL THE CAR TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE. THE VEHICLE TRAVELED ANOTHER 15 MILES AT 65 MPH BEFORE STALLING AGAIN. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSIS AND THE THROTTLE BODY WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 54,917.

WAS DRIVING IN MORNING RUSH HOUR TRAFFIC GOING ABOUT 50MPH ON A HIGHWAY. CAR LOST ALL ACCELERATION AND WENT "LIMP" WITHOUT ANY NOTICE. WRENCH LIGHT CAME ON. WAS ABLE TO GET CAR TO SIDE OF ROAD BEFORE IT COMPLETELY STOPPED. IT WAS VERY FRIGHTENING AS CARS WERE CLOSE BEHIND ME AND COULD HAVE EASILY REAR-ENDED ME. HUSBAND CAME TO THE SCENE AND ATTEMPTED TO RESTART CAR AND DRIVE IT. SAME THING HAPPENED AGAIN. HAD CAR TOWED TO LOCAL SHOP OWNED BY FORD DEALER. THEY CONCLUDED THAT WE HAD CARBON BUILD UP IN THE FUEL SYSTEM THAT WAS CAUSING THE PROBLEM. THEY CLEANED OUT THE "GUNK" AND CHARGED US $350. FOUR DAYS LATER THE SAME THING HAPPENED AGAIN. THIS TIME I HAD BOTH OF MY CHILDREN IN THE CAR AND MY DOG. CAR LOST ALL ACCELERATION IN THE MIDDLE OF 5PM TRAFFIC! WRENCH LIGHT CAME ON AGAIN. WAS ABLE TO PULL OVER IN SHOPPING CENTER BEFORE IT COMPLETELY DIED. TOWED IT BACK TO DEALER. THIS TIME THEY SAID THEY COULD NOT DUPLICATE PROBLEM, BUT RECALIBRATED IT (WHATEVER "IT" IS). I'M TERRIFIED TO DRIVE THIS CAR AGAIN FOR FEAR THAT IT WILL HAPPEN WHEN I'M GOING 65MPH ON A MAJOR HIGHWAY! IT'S ONLY A MATTER OF TIME BEFORE IT HAPPENS AGAIN. FORD NEEDS TO TAKE RESPONSIBILITY AND DEAL WITH THIS PROBLEM. FROM WHAT I READ, IT HAS HAPPENED TO MANY OF THEIR MODELS AND HAS TYPICALLY INVOLVED THE THROTTLE BODY. *TR

WHEN FACED WITH A SITUATION THAT REQUIRES BRISK ACCELLERATION, IE., PASSING, THE CAR EXHIBITS A STRONG TENDENCY TO STEER TO THE RIGHT, TORQUE STEER. THIS HAS OCCURED AT A LEVEL THAT CAUSES THE DRIVER TO IMMEDIATELY TAKE HIS FOOT OFF THE GAS PEDAL CAUSING A REVERSAL OF THE DIRECTION THE CAR WANTS TO GO, RIGHT TO LEFT, AND JEOPARDIZES THE COMPLETION OF THE PASSING MOVE. AS THIS OCCURS WITH THE VEHICLE IN THE OPPOSITE LANE, ONCOMING TRAFFIC, THE CAR'S OCCUPANTS CONTINED SAFETY COMES INTO QUESTION. *TR

AFTER BUYING MY 2011 FORD EDGE FROM CARMAX AND DRIVING IT FOR 35 DAYS, MY CAR STARTED TO HAVE TRANSMISSION PROBLEMS. IT WAS CLANKING, SLOW ACCELERATING, VIBRATING, WHEN YOU WOULD STOP IT WOULDN'T PROCEED WHEN GAS APPLIED UNTIL IT WOULD LOUDLY THUMP AND LURCH FORWARD. HAD IT TOWED TO DEALER AND THEY DIAGNOSED IT NEEDED THE PART (AT4Z7251A). THE PROBLEM IS THERE ARE ONLY 2 (AT4Z7251A) IN THE WHOLE UNITED STATES! THOSE ARE ON HOLD FOR CUSTOMERS OR THEY APPEAR IN INVENTORY ON COMPUTER BUT THEY ARE NO WHERE TO BE FOUND. IT ALSO APPEARS THAT THIS PART HAS BEEN ON BACK ORDER FOR A VERY VERY VERY LONG TIME .I JUST CAN'T BELIEVE THAT I AM THE ONLY ONE WITH THIS PROBLEM SINCE THIS PART IS USED FOR AT LEAST 5 DIFFERENT TYPE FORD CARS. MY CAR HAS BEEN AT THE DEALER FOR A MONTH WAITING FOR THE PART. AFTER READING OTHER OWNER PROBLEMS SIMILAR TO MINE THERE NEEDS TO BE SOMETHING DONE BY THE FORD CORPORATION. THIS IS UNACCEPTABLE TO HAVE TO WAIT FOR A PART WITH NO ETA . *TR

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT AFTER PAKING ON AN INCLINE AND RELEASING THE BRAKE PEDAL, THE VEHICLE ROLLED BACKWARD. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 26,000. THE VIN WAS UNKNOWN. UPDATED 05/24/12*LJ

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 10 MPH, THE ENGINE BEGAN TO REV UP AND THE VEHICLE ACCELERATED IN REVERSE INDEPENDENTLY TO 35 MPH. THE VEHICLE BEGAN TO SPIN AND THE CONTACT CRASHED INTO A MOTOR HOME. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. THE PASSENGER OF THE VEHICLE SUSTAINED INJURIES AND BRUISING TO HIS RIBS, ARMS, LEGS, AND HEAD. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

THE WINDOW CRACKED FROM BOTTOM UPWARDS FOR NO APPARENT REASON. DOOR WAS NOT CLOSED HARD OR "SLAMMED". NOTHING HIT WINDOW. JUST CRACKED. *KB

I PURCHASED A NEW FORD 2011 FORD EDGE IN JULY OF 2010 AND WAS EXTREMELY PLEASED WITH THE PERFORMANCE OF THE CAR AND THE SYNC SYSTEM. AS THE END OF THE YEAR NEARED, THE SYNC SYSTEM STARTED ACTING VERY ERRATIC, BLUETOOTH DISCONNECTING, NAVIGATION SD CARD FAILURE, MAPS EXTREMELY SLOW TO LOAD AND WHEN THE CAR WAS SHUTOFF THE SYNC DID NOT POWER DOWN. ON THEN NEXT POWER UP, IT WOULD DISABLE BLUETOOTH AND NOT ALLOW NAVIGATION SYSTEM TO LOAD. THERE WAS A NEW SOFTWARE UPDATE AVAILABLE FEB 2012 THAT ACCORDING TO THE DESCRIPTION WOULD SOLVE ALL THESE ISSUES. AFTER FINALLY GETTING IT TO LOAD ON A USB STICK FROM THE SYNC SITE AFTER MULTIPLE TRIES, I GOT IT DONE. ALSO CONTACTED FOR SYNC SERVICE AND THEY SAID THERE ARE KNOWN ISSUES WITH THE DOWNLOAD FROM THE SYNC SITE. SOFTWARE WAS LOADED SUCESSFULLY IN THE CAR AND ALAS, IT SEEMED ALL MY PROBLEMS WERE CURED....FOR ABOUT 2 DAYS AND NOW THE NAVIGATION SYSTEM CONTINUES TO TRY LOADING AND THEN DISPLAYS SD CARD FAULT, REALLY HANDY WHEN YOU USE THIS FOR WORK. I'VE BEEN IN CONTACT WITH FORD AND THEY ADMIT THERE IS A SOFTWARE BUG IN THE LAST RELEASE...WORKING FOR AN ELECTRONICS COMPANY, I WOULD SAY THERE WASN'T MUCH VALIDATION DONE. THEY SAID IT WOULD BE A MONTH BEFORE A FIX IS IN PLACE AND WILL MAIL EVERYONE NEW SD CARDS. WHAT A JOKE! MAYBE FORD SHOULD CALL APPLE INSTEAD OF MICROSOFT. *TR

PURCHASED MY 2011 EDGE LIMITED DEC. 2010, HAD INTERMITTENT SYNC PROBLEMS STARTING APPROX JUNE 2011. DID AN UPGRADE OFF THE SYNC MY RIDE WEBSITE IN NOV 2011 AND THAT STARTED ALL THE SYNC PROBLEMS. THEY INCLUDE: NAVIGATION FAILURE WHILE ON A TRIP, THAT WAS FUN, BEING LOST WITH 2 CARS OF FAMILY FOLLOWING US. BACKUP CAMERA WORKS OR NOT, DEPENDS ON THE DAY. DASHBOARD LIGHTS BLINKING ON & OFF WHILE DRIVING, BLUETOOTH DISCONNECTING MY PHONE ALMOST EVERYDAY. THE SYNC SYSTEM LIKES TO TURN OFF, BLACK SCREEN, RESETS ITSELF WITHOUT DOING ANYTHING EXCEPT TURNING THE CAR ON! SOMETIMES WHEN I LEAVE THE CAR THE SYNC SYSTEM & RADIO WILL STAY ON EVEN AFTER I LOCK THE CAR. 2X IT HAS GONE TO THE DEALER, 2X I GET THE CAR BACK & AM TOLD I HAVE TO DEAL WITH IT AS THERE IS NO FIX TO THE GLITCH IN THE SYSTEM. SO, 42K FOR A NEW CAR, ALSO PURCHASED AN EXTENDED WARRANTY, WHEN ALL WARRANTY'S ARE EXPIRED WHO WILL PAY FOR FORDS "GLITCH"? I WILL NEVER RECOMMEND THIS CAR TO ANYONE. *TR

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THE VEHICLE WAS EQUIPPED WITH A SYNC SYSTEM WHICH CONTROLLED THE SATELLITE RADIO, GPS NAVIGATION, TOUCH SCREEN FEATURE AND OTHER FUNCTIONS. WHILE DRIVING VARIOUS SPEEDS THE SATELLITE RADIO, GPS NAVIGATION AND TOUCH SCREEN FEATURE WOULD NOT OPERATE. THERE WERE ALSO OTHER FUNCTIONS WHICH WOULD NOT OPERATE WITHIN THE SYNC SYSTEM. THE FAILURES WERE SPORADIC AND A DISTRACTION WHEN DRIVING. THE VOICE COMMAND WOULD CONTINUOUSLY ACTIVATE WHENEVER THE VEHICLE WAS IN OPERATION WHICH BECAME ANNOYING. THERE WAS A RECALL RELATED TO THE DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 11V128000 (ELECTRICAL SYSTEM: SOFTWARE). THE DEALER STATED THE PART WAS NOT CURRENTLY BEING PRODUCED AND THEY WERE UNABLE TO PROVIDE ANY ADDITIONAL INFORMATION REGARDING THE ARRIVAL DATE FOR THE RECALL PART. THE TECHNICIAN ADVISED THE CONTACT TO DISCONNECT THE BATTERY WHENEVER A FAILURE OCCURRED WITHIN THE SYNC SYSTEM AND THEN RECONNECT AFTER WAITING FIVE MINUTES. THE VEHICLE WAS BEEN TAKEN TO AN AUTHORIZED DEALER THREE TIMES FOR THE SIMILAR DEFECT. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT EXPRESSED CONCERN OF A POTENTIAL SAFETY HAZARD. THE APPROXIMATE FAILURE MILEAGE WAS 28,000. THE VIN WAS UNAVAILABLE.

MY SON WAS DRIVING HIS 2011 FORD EDGE DOWN A BUSY ROAD AT NIGHT WHEN ANOTHER DRIVER CUT RIGHT IN FRONT OF HIM. HE HIT THE BRAKES BUT THE ROAD WAS WET AND THE CAR WOULD NOT STOP. TO AVOID A FRONT COLLISION WITH THE OTHER DRIVER HE TURNED THE STEERING WHEEL TO THE RIGHT AND THAT MADE HIM LOSE CONTROL OF THE CAR. HE HIT A TREE, HIS CAR SPUN ALL THE WAY ACROSS THE ROAD HITTING THE SIDEWALK AND CRASHING THE SIDE PASSENGER DOOR AGAINST A STREET SIGN. THE CAR IS TOTALED (WE BELIEVE). THE FRONT WAS DESTROYED, AND THE TWO FRONT WHEELS SMASHED. THE IMPACT WAS SO STRONG THAT THE BACK LIGHTS WERE THROWN 30 METERS AWAY FROM THE CAR. PASSENGER DOOR WAS STUCK AND THE WINDSHIELD BROKEN. WHAT CONCERNS ME IS THAT THE AIRBAGS DID NOT DEPLOY. EVERYBODY AT THE SCENE OF THE ACCIDENT , FROM THE RESCUER TO THE TOW COMPANY, COMMENTED ON THAT FACT. MY SON IS FINE ( THANK GOD FOR SEATBELTS) AND NOBODY WAS HURT, BUT IF YOU JUST SEE THE CAR IT IS UNBELIEVABLE THAT NO AIRBAG DEPLOYED . IT IS NOT RIGHT THAT AFTER BUYING A CAR AND WORRYING ABOUT SO MANY THINGS THAT CAN GO WRONG IN TRAFFIC I HAVE TO WORRY IF THE AIRBAGS ARE WORKING OR NOT. IT IS NOT RESPONSIBLE. *TR

TWICE AFTER BACKING UP AND SHIFTING THE CAR FROM REVERSE TO DRIVE, THE CAR STALLED/SHUT OFF. THE FIRST TIME IT OCCURRED AFTER BACKING ONTO A BUSY STREET. WHILE PUSHING ON THE GAS WITH NO FORWARD MOVEMENT, I SAW A MESSAGE DISPLAYED IN THE DASH THAT THE CAR MUST BE IN PARK TO START. I WAS EXTREMELY LUCKY THAT IN THAT INSTANCE I HAD ENOUGH TIME TO START THE VEHICLE AND MOVE PRIOR TO TRAFFIC REACHING ME AS IT OCCURRED ON A BUSY STREET. THE APPROXIMATE DATE FOR THE FIRST OCCURRENCE WAS IN JUNE OF 2011. THE SECOND WAS ON JULY 5, 2011, WITH APPROXIMATELY 2,450 MILES. ON NOVEMBER 3, 2011, AND NOVEMBER 29, 2011, MY CARS BATTERY DIED RESULTING IN NEEDING TO CALL FORD ROADSIDE ASSISTANCE TO TOW IT TO THE DEALER. PRIOR TO THAT, I TWICE HAD A BATTERY SAVER MESSAGE DISPLAYED AFTER I SHUT OFF MY CAR, ALTHOUGH EVERYTHING WAS OFF. WHILE AT THE DEALER THE SECOND TIME IT HAPPENED, THE BATTERY DIED FOR THE THIRD TIME AFTER APPROXIMATELY 8 HOURS. THE BATTERY TEST ALWAYS REPORTED THAT THE BATTERY WAS OKAY. AFTER A WEEK AT THE SHOP THEY WERE STILL UNABLE TO DETERMINE THE CAUSE. TWO TIMES MY VEHICLE WOULD NOT RECOGNIZE THAT I HAD THE KEY IN MY POSSESSION WITHIN THE VEHICLE AND THEREFORE WOULD NOT START. I DO NOT KNOW IF ALL OF THESE ISSUES ARE POSSIBLY INTERCONNECTED WITH THE COMPUTER SYSTEM.

THE NAVIGATION IS PROBABLY THE MOST USER UNFRIENDLY UNIT WE HAVE EVER USED AND HAVE WRITTEN THREE TIMES TO CORRECT THE BAD INFORMATION IN IT; I.E. TAKES YOU TO THE WRONG LOCATION. A NAVIGATIONAL SYSTEM THAT CANNOT BE TRUSTED IS WORSE THAN NOT HAVING ONE AT ALL. THERE ARE MANY PROBLEMS WITH THIS NAVIGATION SYSTEM IN ADDITION TO THE OTHER 'SENSOR' SAFETY GOODIES ON THIS VEHICLE. THE BLISS IS A SAFETY HAZARD; WORTHLESS. MY SYNC SYSTEM KEEPS BLANKING OUT (REFERRED TO BY EVERYONE AS THE 'BLACK SCREEN') OR A SCREEN THAT LOCKS UP AND WILL NOT PERFORM ANY FUNCTION WHATSOEVER. WHEN RESEARCHING THIS VEHICLE I FOUND INFORMATION ON THIS PROBLEM AS EARLY AS 2008. I PRINTED ALL THE INFORMATION TO SHOW THE SALESMAN. I HANDED HIM 40 PAGES OF INFORMATION ON THE 'BLACK SCREEN' AND ASKED IF THIS IS STILL A PROBLEM HE SAID NO. WE PURCHASED THE 2011 FORD EDGE LIMITED WITH ALL THE GOODIES. NOW AND SINCE THE LAST ROUND WE EXPERIENCED THE 'LOCKED SCREEN' AGAIN WHICH REQUIRED ANOTHER TRIP TO OUR FORD DEALER. BY THE WAY WE RECEIVED NO PAPER WORK ON THE REPAIR. WE HAVE OVER 15K MILES ON THE VEHICLE NOW AND HAVE HAD EXPERIENCED THIS PROBLEM NUMEROUS TIMES. THE NAVIGATION AND THE BLISS SYSTEMS ARE NOT ONLY WORTHLESS BUT SAFETY HAZARDS. A $42,000 MISTAKE?? SHAME ON FORD FOR CONTINUING ON SELLING THIS PRODUCT AND OUR GOVERNMENT FOR LETTING THEM DO SO - EVER WONDER WHY THE CONSUMER LOST THEIR FAITH??? FORD - REALLY? *TR

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE WOULD INTERMITTENTLY SURGE FORWARD WHILE DRIVING APPROXIMATELY 40 MPH. THE VEHICLE WOULD CONTINUE TO ACCELERATE UNTIL THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE THROTTLE BODY WAS REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 10,000. A FIELD SERVICE ENGINEER INSPECTED THE VEHICLE; REPAIRS WERE COMPLETED WHICH CORRECTED THE CONCERNS. FORD MOTOR CO INFORMED THE CONSUMER THAT THEY WILL NOT ISSUE ANY TYPE OF REFUND. HOWEVER, THE CONSUMER STATED NOTHING HAS BEEN SETTLED AND FORD RESPONDED WITH AN OFFER LETTER OF A FIVE YEAR WARRANTY. UPDATED EVOQ 02/24/12

WE HAVE A 2011 FORD EDGE LIMITED WHICH SOMEONE THREW A 3" DIAMETER ROCK AT THE DRIVER SIDE GLASS. IT WAS NOTED GLASS WAS NOT TEMPERED BUT HAD A SOUND PROOFING LAMINATE IN MIDDLE OF GLASS. PRODUCE LARGE QUANTITIES OF SHARP GLASS SPLINTERS THROUGHOUT CABIN AND KEPT WINDOW GLASS INTACT. MY CONCERN IS THAT YOU COULD BE INJURED SEVERELY BY THE SHARP GLASS SPLINTERS FROM ANY OF THE WINDOWS SMASHING IN ACCIDENT. LASTLY, HOW DO YOU GET A PERSON OUT IF TRAPPED UNDER WATER WHEN LAMINATE IS HOLDING GLASS TOGETHER. WHAT IF YOU HAD TO RESCUE SOMEONE AND HAD TO SMASH GLASS, YOU COULD POTENTIALLY INJURE OCCUPANTS SEVERELY!!!! *TR

FAULTY VEHICLE TPMS SYTTEMS. THEY BECOME BRITTLE AND WHEN YOU TRY TO CHECK THE AIR IN THE TIRE THEY CAN BREAK. THE MATERIALS USED ARE VERY CHEAP AND ARE UNSAFE. IF YOU BREAK ONE OR CRACK ONE YOU LOOSE ALL THE AIR IN THE TIRE. AS A AUTOMOTIVE LUBRICATION CENTER OWNER IT FALLS UPON MY STORE TO FIX A PROBLEM THAT IS DEFINATELY A DESIGN PROBLEM FROM THE VEHICLE MANUAFACTURER. *TT

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT APPROXIMATELY 65 MPH AND ACCELERATING, THE CONTACT NOTICED AN EXHAUST SMELL EMITTING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS FOUR DIFFERENT TIMES. THE TECHNICIANS STATED THE SMELL WAS CAUSED BY FUEL BYPASSING THE CATALYTIC CONVERTER. THE TECHNICIANS STATED THERE WAS NO REPAIR TO RESOLVE THE SMELL EMITTED IN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,695. UPDATED 9/13/11 *CN THE MECHANIC AT THE DEALER WAS ALSO ABLE TO SMELL THE EXHAUST FUMES INSIDE THE VEHICLE. UPDATED 10/28/11

FORD SYNC SYSTEM HAS BEEN FREEZING, BACK UP CAMERA BLACKING OUT, GPS STALLING. CAR HAS BEEN RETURNED TO DEALER 3 TIMES FOR A REBOOT SYSTEM. DEALER SAID IT HAS TO DO WITH THE NEW SYSTEM AND THERE BEING BUGS. *TR

VARIOUS PROBLEMS WITH SYNC/COMPUTER SCREEN IN CAR - SIDE WARNING CAR COMING LIGHTS GO ON FOR NO REASON , SCREEN GOES DARK AND BLACK BOX APPEARS IN CENTER INCLUDING WHEN IN REVERSE THUS BLANKING OUT CENTER VISUAL FIELD OF BACK UP CAMERA (SEE CAMERON GULBRANSEN TRANSPORTATION SAFETY ACT FEB 2008). ALL THIS BEGAN AFTER FORD RECALL PROGRAM 10B20 DONE MARCH 29, 2011. IT WORKED PERFECTLY PRIOR TO THAT TIME. CAR WAS BROUGHT BACK TO DEALER AP 2, AP 21, AP 27, MAY 5-9 AND AUG 2 2011 FOR SAME ISSUES. COMPUTER WORKS FOR SHORT TIME THEN PROBLEMS START AGAIN. I DO HAVE A PHOTO IN MY PHONE OF THE BLACK SCREEN HAPPENING WHICH WAS SHOWN TO THE DEALER. IT IS OFTEN TOO UNSAFE TO DRIVE AND TAKE A PHOTO AT THE SAME TIME TO COLLECT BETTER EVIDENCE OF EPISODES SO I ONLY HAVE A COUPLE OF PHOTOS THAT CAME OUT CLEARLY. ALSO VARIOUS OTHER PROBLEMS- PHONE SUDDENLY UNSYNCS ITSELF WHILE DRIVING - I MADE A CALL THEN TRIED TO MAKE A SECOND CALL A FEW MOMENTS LATER AND IT HAD DISCONNECTED FROM CAR INCLUDING ALL 911 SERVICE. WHILE DRIVING ON ROAD WITH NO OTHER CARS NOR OBJECTS, SUDDENLY BEGAN RINGING ALARM AND FLASHING THAT CARS WERE COMING FROM THE SIDES AND THERE WAS NO ONE ON EITHER SIDE AND NO WIND NOR RAIN. WHILE AT DEALER PAST 3 TIMES, DETROIT HOME OFFICE WAS CALLED BY THE DEALER FOR FURTHER ADVICE BY DEALER. *KB

ON JULY 19TH, 2011 WHILE DRIVING SOUTH BOUND ON FOLLY ROAD IN CHARLESTON, SC I WAS SLOWING DOWN TOWARDS THE INTERSECTION W/ FORT JOHNSON ROAD. I WAS TRAVELING APPROXIMATELY 30MPH WHEN I HEARD A VERY LARGE POP OR EXPLOSION LIKE SOUND. AFTER A SECOND OR TWO, I NOTICED SHARDS OF GLASS FALLING OFF THE ROOF OVER THE BACK WINDOW. I PULLED OVER INTO A LOT AND FOUND THE REAR MOST FIXED GLASS ROOF PANEL (OF THE PANORAMIC VISTA ROOF) HAD COMPLETELY SHATTERED. THE LOCAL FORD DEALERSHIP INDICATED THAT FORD WILL NOT TREAT THIS AS A WARRANTY COVERED ITEM. THE VEHICLE WAS BRAND NEW, BOUGHT ONLY 4 DAYS PRIOR TO THE INCIDENT. I HAVE FORMALLY SUBMITTED A COMPLAINT WITH FORD AND AM SUPPOSED TO RECEIVE A RESPONSE IN 15 DAYS. I HAD NO CHOICE BUT TO FILE AN INSURANCE CLAIM IN THE MEANTIME - THE VEHICLE CAN NOT BE DRIVEN AND NEEDS TO BE FIXED. THIS HAS APPARENTLY HAPPENED IN OTHER PANORAMIC VISTA ROOFS FROM FORD, AND JUST LIKE IN THIS CASE IT HAPPENED SPONTANEOUSLY AND WITHOUT ANY IMPACT FROM ANY OBJECT. *KB

THE HEAD RESTS ON THE NEW FORD EDGE THAT I RECENTLY PURCHASED ARE SO LARGE AND LEAN SO FAR FORWARD THAT THEY MAKE IT VERY UNCOMFORTABLE AND DANGEROUS TO DRIVE. THEY ARE SO BAD THAT SOME OWNERS OF NEW FORD PRODUCTS ARE JUST REMOVING THE HEAD RESTS CREATING A REAL SAFETY HAZARD . I HAVE CONTACTED FORD SEVERAL TIMES WITH OUT SATISFACTION. OUR LOCAL POLICE DEPARTMENT HAS REMOVE THE HEAD RESTS FROM THER NEW EXPOLORER. DO WE WAIT UNTIL SOMEONE GET HURT OR KILLED OR DO WE TAKE A VERY HARD LOOK AT THEM NOW? I HAVE TRIED TO REVERSE MINE BUT THEN YOU JUST AS WELL REMOVE THEM. I TRIED SWITCHING WITH THE REAR SEAT AND THEY WONT INTERCHANGE. I AM JUST ASKING THAT YOU TAKE A GOOD LOOK AT THEM AND MAKE A DECISION. *TT

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH AND THE ENGINE STALLED WITHOUT PRIOR WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE ENGINE PIN CONNECTOR WAS FAULTY AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 800.

TL*THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED SINCE THE DATE OF PURCHASE THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE VEHICLE AND STATED THAT THERE WAS NOTHING WRONG WITH IT. ON JUNE 13, 2011, THE VEHICLE STALLED WHILE DRIVING 30 MPH WITHOUT WARNING. THE CONTACT WAS ABLE TO CONTROL THE STEERING WHEEL AND AVOID CRASHING INTO A POLE. THE ENGINE LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST THAT LOCATED A LEAK IN THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE VIN INFORMATION WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE DID NOT HAVE ANY RELATED RECALLS AND THEY WOULD CALL HER BACK. THE FAILURE MILEAGE WAS 40 AND THE CURRENT MILEAGE WAS 2,090.

THE SYNC SYSTEM IS CONSISTENTLY LOCKING UP, THE MUSIC PLAYS WHEN THE DASHBOARD STATES THE AUDIO IS OFF, WHEN THIS HAPPENS NONE OF THE BUTTOMS WORK. I HAVE BEEN PULLING OVER TO THE SIDE OF THE ROAD TO TURN MY VEHICLE OFF, OPEN THE DOOR TO MAKE THE SCREEN CLEAR, THIS DOES NOT WORK. THEN ALL OF A SUDDEN THE SYNC SYSTEM WILL RE-BOOT ITSELF AND THEN IT WORKS AGAIN. THE BLUETOOTH SYSTEM IS ALWAYS DISCONNECTING MY PHONE OR I CALL SOMEONE AND I CAN'T HEAR THEM, TO THE POINT I DON'T EVEN USE THE BLUETOOTH ANYMORE. WHEN THE MOTOR IS SHUT OFF AND YOU OPEN THE VEHICLES DOOR THE SCREEN SHOULD COME UP WITH FORD EMBLEM. THE SYNC SYSTEM LOCKING UP INCIDENT HAS OCCURRED 3 TIMES AND I'M FIXING TO TAKE IT IN AGAIN. IT'S ALWAYS BEEN THE SAME ANSWER THERE WAS AN UPDATE THAT NEEDED TO BE DONE. IT IS FORDS RESPONSIBILITY TO MAKE WHEN A VEHICLE IS SOLD NEW FOR $40K, THAT IT WORKS. OF COURSE I STILL HAVE TO MAKE MY MONTHLY PAYMENT TO FORD, IF THIS CONTINUES I'M GOING TO LOOK INTO THE LEMON LAW BECAUSE THIS IS RIDICULOUS.

ENGINE FAILED SINCE NEW. MANY TRIPS TO DEALER ENDED IN COMPLETE TEAR DOWN. BLOWS SMOKE CLOUDS ON THE HIGHWAY.

PURCHASED A 2011 FORD EDGE WITH SYNC AND MY FORD TOUCH AFTER THE 3RD TIME THE DEALER FINALLY UPGRADED THE SYSTEM ON THE WITH THE 4TH VISIT WITH AN UPDATE,ONLY HAD THE CAR BACK LESS THEN A WEEK AND NOW THE ENTIRE SYSTEM CRASHED NOTHING WORKS AND I MEAN NOTHING TOOK IT BACK TO THE DEALER AND WAS TOLD THERE IS NOTHING THEY CAN DO EXCEPT WAIT FOR FORD TO COME OUT WITH A FIX. SPENT OVER 40,000 FOR A LEMON AND A DEALER THAT DOES NOT CARE. DOES ANYONE HAVE ANY IDEAS THAT COULD HELP ME OUT WILL BE GREATLY APPRECIATED. *TR

DRIVING AND TRANSMISSION DROPS HARD. I THIS HAS HAPPENED SEVERAL TIMES TYPICALLY WHEN FOOT IT OFF GAS. SAFETY CONCERN AS THE DROP IS SO SEVERE, SOMETIMES IT DOES THIS TWO TO THREE TIMES IN A ROW. VEHICLE TENDS TO BUCK IN EXTREME. DEALER CANT "RECREATE" PROBLEM. DEALER REPLACED THROTTLE BODY AND MOTOR ON 5/19 STILL HAVE ISSUES. VEHICLE WILL BE IN TO DEALER FOR 4TH TIME IN ONE MONTH.

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT WAS DRIVING APPROXIMATELY 55 TO 70 MPH WHEN THE ELECTRICAL SYSTEM FAILED. THE CONTACT WAS ABLE TO CONTINUE DRIVING THE VEHICLE AND THE VEHICLE WAS INSPECTED BY THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200 AND THE VIN WAS UNAVAILABLE.

REAR SEAT CENTER SEAT BELT LATCH IS IN A LOCATION THAT IS EXTREMELY HARD TO USE AND WHEN THE SEAT BELT DOES GET BUCKLED, IT IS SO UNCOMFORTABLE THAT I HAVE HAD PEOPLE UNBUCKLE. YOU ACTUALLY SIT RIGHT ON THE LATCH WHEN IT IS BUCKLED. THERE REALLY SHOULD BE A FIX AVAILABLE SO THAT THE LATCH END OF THE CENTER BUCKLE CAN BE MOVED OUT OF THE WAY OF WHERE YOU SIT. I CAN'T IMAGINE HOW A PERSON WITH A CAR SEAT WOULD TRY TO USE THIS.

DURING ACCELERATION, VEHICLE PULLS TO THE RIGHT WITH STEERING WHEEL TURN TO THE RIGHT. PULLING HAPPENS REGARDLESS OF ACCELERATING FROM STOP OR MOVING. THE HARDER THE ACCELERATION, THE HARDER THE PULL. DURING COASTING AND BRAKING, VEHICLE TRAVELS STRAIGHT. *TR

I PURCHASED A 2011 FORD EDGE LIMITED. WITHIN 2 WEEKS I NOTICED THE CAR WAS VEERING TO THE RIGHT. I TOOK THE CAR INTO THE DEALERSHIP AND A 4 WHEEL ALIGNMENT WAS PERFORMED. I HAD TO TAKE THE CAR BACK WITHIN A FEW DAYS AS THE CAR WAS STILL PULLING TO THE RIGHT. A 2ND ALIGNMENT WAS PERFORMED. A FEW DAYS LATER I TOOK IT BACK AGAIN AS THE CAR WAS STILL VEERING TO THE RIGHT. THIS TIME THE SERVICE MANAGER CAME TO ME AND SAID I FOUND THE FIX ON THE FORD INNER COMPANY MEMO. HE THEN PERFORMED A SUB FRAME ADJUSTMENT. THE CAR STILL VEERS TO THE RIGHT AND I TOOK IT IN ONCE AGAIN AND A 3RD WHEEL ALIGNMENT WAS PERFORMED. AFTER EACH WHEEL ALIGNMENT I WAS INFORMED AN ADJUSTMENT WAS MADE, SOMETHING WAS "OUT OF WHACK" I EVEN TOOK A SALESMAN FOR A TEST DRIVE IN A DIFFERENT EDGE CAR FROM THE LOT AND THE CAR VEERED TO THE RIGHT. I HAVE SPOKEN TO THE SERVICE ADVISOR AND SHE HAS MENTIONED THAT OTHER EDGE OWNERS HAVE BROUGHT THEIR CAR IN FOR THE SAME PROBLEM AS WELL AS LINCOLN CUSTOMERS. THERE ARE ALSO SEVERE PROBLEMS WITH THE FORD MY TOUCH SYNC SYSTEM. I HAVE TAKEN MY CAR IN 3 DIFFERENT TIMES FOR UPDATES. I HAVE BEEN TOLD THAT THESE UPDATES WILL NOT FIX THE PROBLEMS AND THAT THERE ARE AT LEAST 6-10 MORE UPDATES NEEDED TO HOPEFULLY FIX ALL THE PROBLEMS. I BELIEVE THE CAR PULLING TO THE RIGHT IS A SEVERE SAFETY ISSUE. *TR

TL*THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY BETWEEN 10-20 MPH, THE CONTACT ATTEMPTED TO MAKE A RIGHT TURN AND THE STEERING WHEEL LOCKED WITHOUT WARNING. THE VEHICLE WAS DRIVEN ONTO THE SIDE OF THE ROAD AND THE ENGINE SHUT OFF. UPON RESTARTING, THE VEHICLE, THE STEERING WHEEL FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE PTU ASSEMBLY WAS REPLACED. THE SIMILAR FAILURE RECURRED AFTER THE VEHICLE WAS REPAIRED. THE CONTACT PLANNED TO TAKE THE VEHICLE BACK TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND RECOMMENDED THAT THE FAILURE BE DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.

1. LEASED CAR ON 12/31/2010, THE SYNC FAILED AND SCREEN WENT BLANK WHILE DRIVING. 2. BACKED OUT OF DRIVEWAY AND REAR CAMERA FROZE. 3. DOORS AND HOOD OUT OF LINE 4. GAS TANK LEAK, DEALER DOESN'T KNOW WHEN THEY CAN GET A PART. *TR

FORD'S SYNC SYSTEM IS A SAFETY HAZARD. IT DOES NOT WORK AS ADVERTISED, CONSTANTLY CRASHES AND IS A GRAVE DISTRACTION FOR DRIVERS. *TR

2011 FORD EDGE LIMITED WITH MYFORD TOUCH SYSTEM. TOOK DELIVERY OF THIS VEHICLE ON 2/23/11. SINCE, THE MYFORD TOUCH SYSTEM HAS EITHER OPERATED ON A VERY LIMITED BASIS, OR, AND MOST IMPORTANTLY, HAS BEEN ENTIRELY INOPERABLE. THE VEHICLE HAS BEEN IN DEALER SERVICE DEPARTMENT FROM 3/10/11 - 3/17/11 AND UPON FURTHER FAILURE OF THE SYSTEM, WE PICKED UP ONCE AGAIN BY THE DEALER ON 3/21/11 WHERE IT REMAINS, AWAITING AN INSPECTION BY A FORD FIELD SERVICE ENGINEER. THE DEALER INITIALLY RE-PROGRAMMED THE SYSTEM, WHICH FAILED, ATTEMPTED TO UPGRADE THE SYSTEM SOFTWARE TO V2.7, WITH NO SUCCESS AND THEN REPLACED THE APIM (AUDIO PROTOCOL INTERFACE MODULE) 3 TIMES, WITHOUT SUCCESS. AFTER E-MAILS TO KEY CONTACTS AT FORD, WE RECEIVED A CALL FROM FORD'S EXECUTIVE OFFICES, WHO ARE NOW COORDINATION THE FURTHER REPAIR ATTEMPTS. HAVE BEEN ADVISED THAT IF REPAIRS DO NOT REMEDY THE PROBLEM, THAT THEY WILL HAVE TO CONSIDER OTHER ALTERNATIVES. WE ASSUME THAT IS REPLACING THE VEHICLE, BUT THEY WOULD NOT YET COMMIT TO SUCH. THIS ISSUE HAS LEFT US WITH AN ENTIRE LACK OF FAITH IN FORD AND THE QUALITY OF ITS VEHICLES.

BLUETOOTH INOP ,DOES NOT ALLOW CONNECTIVITY AFTER 3.0 MONTHS. WORKED FINE. EVERYTHING ELSE FUNCTIONS CORRECTLY. LOVE THE VEHICLE. HAVE ALREADY TURNED IT OF THEN BACKON. TRIED ANOTHER PHONE. *TR

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE TOUCH SCREEN AND INSTRUMENTAL PANEL FAILED BY NOT DISPLAYING AN ACCURATE READING OF SPEED TRAVELED, GASOLINE FUEL LEVELS, ETC. THE VEHICLE WAS INSPECTED BY THE DEALER BUT THE DEALER WAS UNABLE TO DETERMINE A REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500.

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENTIRE DASHBOARD SCREEN AND GPS DISPLAY SCREEN FAILED. DURING THE FAILURE, THE BOTH SCREENS DISPLAYED A MESSAGE STATING THAT THE SYSTEM WAS REBOOTING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE A SOFTWARE UPDATE WAS INSTALLED. THE FAILURE CONTINUED TO RECUR INTERMITTENTLY WHETHER THE VEHICLE WAS IN MOTION OR AT A COMPLETE STOP. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 1,050. UPDATED 03/10/11*BF UPDATED 1/4/11 *CN

MY VEHICLE IS A FORD EDGE 2011. I JUST RECEIVED THIS FLEET VEHICLE IN DECEMBER. RECENTLY (FEBRUARY) NOTICED THE ALIGNMENT WAS DRASTICALLY OFF. IN ORDER TO GO STRAIGHT, THE WHEEL WAS CRANKED ALL THE WAY TO THE LEFT. I TOOK IT INTO FIRESTONE REDONDO BEACH TO GET CHECKED FOR ALIGNMENT WHEN THEY INFORMED ME THAT THERE WAS NO WAY A POT HOLE OR BUMP CHANGED THE ALIGNMENT BY THAT MUCH. THEY STATED THAT THE JAM NUT ON THE LEFT SIDE TIE ROD WAS LOOSE. TO FIX THIS, THIS WAS TIGHTENED AND ALIGNMENT TOE SET. HOWEVER, THIS IS ALARMING CONSIDERING THAT THIS WAS A MANUFACTURING ISSUE. AS STATED BY THE TECHNICIAN, IT WAS CLEAR THAT THE ROD WAS SET BUT NOT ACTUALLY TIGHTENED. THIS COULD HAVE LED TO A SIGNIFICANT ACCIDENT WITH LOSS OF STEERING HAD I NOT GOTTEN IT FIXED IN TIME. THIS WAS DEFINITELY A MANUFACTURING DEFECT AND A SCARY ONE FOR LACK OF QUALITY CHECKS. *TR

SERVICE ENGINE LIGHT. MY 2011 EDGE WAS 3 WEEKS OLD WHEN THIS LIGHT CAME ON ONE MORNING AND STAYED ON. I WAS INFORMED THAT THEY HAD TO CALL FORD HOTLINE FOR A RESOLUTION AND THEY TOLD THEM TO REPROGRAM THE COMPUTER. 3 MONTHS LATER, MY LIGHT CAME ON AGAIN. I DROPPED MY CAR TO THE DEALER YESTERDAY - SAME THING, HAD TO CALL FORD HOTLINE FOR A RESOLUTION. I STILL DO NOT HAVE MY CAR BACK BECAUSE THE HOTLINE HASN'T RESPONDED. I DON'T KNOW IF THIS IS A SERIOUS ISSUE WITH MY CAR OR WHY THE ENGINE LIGHT KEEPS GOING OFF. IT WORRIES ME THAT SOMETHING IS SERIOUSLY WRONG WITH THIS AUTO I PURCHASED 10/15/10. I ALSO HAVE PROBLEMS WITH THE SYNC CONTROLS GOING WILD - VOLUME STICKS AND GOES OFF OR FULL BLAST - SYSTEM RESETS ITSELF ON IT'S OWN AND GOES BACK TO DEFAULT SCREENS ON EITHER SIDE OF SPEEDOMETER INSTEAD OF WHAT I SELECTED, ETC. *TR

2011 FORD EDGE. FROM THE TIME THAT I TOOK POSSESSION OF THIS NEW VEHICLE, IT HAS DRIFTED OR PULLED TO THE RIGHT. IT WILL MOVE ABOUT 5 FEET IN A MATTER OF 50 TO 75 FEET IN MOVING DIRECTION. THE DEALER SHIP SERVICE MANAGER STATES , IT IS IN SPECIFICATION". IN 560 YEARS OF TRAVELING IN MY WORK AND WITH 28 DIFFERENT VEHICLES, I HAVE NEVER HAD THIS SITUATION THAT COULD NOT BE CORRECTED.. ANOTHER STATEMENT BY THE SERVICE MANAGER WAS THAT ANOTHER AUTO LINE OWNED BY FORD MOTOR COMPANY AND THEIR ENGINEERS HELPED TO DESIGN AND ENGINEER THE ALL WHEEL DRIVE SYSTEM OF THIS VEHICLE, THE 2011 FORD EDGE. I HAVE HQD THIS VEHICLE ON TWO DIFFERENT TRIPS ON INTERSTATE HIGHWAYS, A GOOD FLAT SURFACE AND WHEN YOU TAKE YOUR HANDS SLIGHTLY OFF THE STEERING WHEEL, THE DRIFTING STARTS IMMEDIATELY. I ABSOLUTELY BELIEVE THIS IS A FAULT IN THIS CAR AND CAN BE CORRECTED, EVEN IF IT REQUIRES A RECALL. WHEN I HAD MY CAR IN THE DEALER SERVICE DEPARTMENT AND THE SERVICE MANAGER DROVE THIS VEHICLE, HE CAME BACK TO THE DEALERSHIP, TOOK ANOTHER BRAND NEW FORD EDGE OFF OF THE LOT AND WE RODE IN IT AND IT DID THE SAME THING, DRIFTING OR PULLING TO THE RIGHT, THEREFORE THE REASON I BELIEVE FOR HIS STATEMENT THAT THE CAR WAS IN ITS "TOLERANCE". THE VEHICLE PURCHASED AT KEN WILSON FORD, DEALERSHIP, IN CANTON, NORTH CAROLINA. *TR

TL*THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHEN DRIVING THE VEHICLE, IT WOULD DRIFT SHARPLY TO THE RIGHT IF HIS HANDS WERE NOT ON THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT IT OCCURRED WHEN A VEHICLE WAS EQUIPPED WITH ALL-WHEEL DRIVE. THE FAILURE MILEAGE WAS 2,400 AND THE CURRENT MILEAGE WAS 2,700.

VEHICLE PURCHASED NEW, DRIVEN 890 MILES IN FIRST TRIP. VEHICLE HAS DRAMATIC PULL TO THE RIGHT. CONSTANT LEFT STEERING INPUT FOR VEHICLE TO REMAIN ON ROADWAY. DEALER ADJUSTED ALIGNMENT , BUT WAS NOT ABLE TO CORRECT. DEALER AND FORD REPRESENTATIVE INDICATE THAT THAT IS THE LIMIT OF THE DESIGN AND FORD IS UNABLE TO CORRECT THE PULL. COMPLETE ATTENTION AND GRIP ON THE STEERING WHEEL WITH CONSTANT LEFT INPUT IS VERY TIRING AND POTENTIALLY DEADLY AS A NEAR MISS OF A PARKED CAR ON AN I-20 AT NIGHT WAS EXPERIENCED. JUST A SLIGHT INATTENTION OF THE LEFT INPUT CAUSED THE CAR TO DRIFT OUT OF THE TRAVEL LANE AND ONTO THE EDGE OF THE SHOULDER. THIS WILL ULTIMATELY CAUSE SOMEONE TO LOSE THEIR LIFE OR BE INJURED. AS SPEED INCREASES TO HIGHWAY SPEEDS THE REACTION TIME TO MAKE CONSTANT CORRECTIONS IS REDUCED. NUMEROUS INSTANCES OF THE RIGHT PULL HAVE BEEN DOCUMENTED TO FORD DEALERS FROM 2007. FORD HAD ISSUED A TSB IN 2008 BUT THIS DID NOT FIX OR CORRECT THE DESIGN DEFICIENCY. NO CASTER ADJUSTMENTS ARE PROVIDED IN THE FRONT WHEEL DRIVE AXLE, ONLY TOE ADJUSTMENTS. IMPROPER TOE ADJUSTMENTS CAN BE ACHIEVED BUT SIGNIFICANT TIRE WEAR IS INDUCED. THIS TOE ADJUSTMENT HAS TO BE READJUSTED TO AN OUT OF TOLERANCE CONDITION EVERY TIME A TIRE SET IS CHANGED.

SYNC/MY TOUCH CONSOLE ON 2011 FORD EDGE LOCKS UP OR GOES DEAD. THERE IS NO WAY TO ACTIVATE THE WINDSHIELD DEFROST WITHOUT THE TOUCH SCREEN. DEALERSHIP SERVICE DEPARTMENT HAS BEEN UNABLE TO UNLOCK SCREEN. THIS PROBLEM HAS BEEN WIDELY REPORTED ON OWNERS WEBSITE FOR THE 2011 EDGES, BUT FORD DOES NOT SEEM TO HAVE A FIX FOR IT. IT IS WINTER AND I NEED TO RUN DEFROST. *TR

I HAVE OWNED A 2011 FORD EDGE NOW FOR ALMOST 2 MONTHS, THIS CAME WITH THE MYFORD TOUCH SYSTEM WITH SYNC SERVICES. THIS SERVICE HAS YET TO WORK. AFTER HAVING THE DEALER HAVE IT FOR A DAY, THEY COME BACK AND SAY ITS A FORD PROBLEM THAT THEY ARE LOOKING INTO. I CALL SYNC SERVICE AND THEY SAY THE DEALER ONLY HAS TO FLASH THE MEMORY AND THIS WILL FIX IT. THE DEALER DOESN'T HAVE THE TOOLS TO DO THIS YET. I WAS EVEN TOLD TO TAKE IT TO ANOTHER DEALER AND THIS IS HOW I FOUND OUT THEY NEED TO ORDER CABLES. THEY STILL HAVE NOT GOT THESE AND I WAS TOLD EVEN AFTER THEY GET THEM NOW, NOT TO WORK ON ANY VEHICLES TILL FORD GETS A FIX FOR IT. WHY WAS THIS SYSTEM EVEN PUT INTO THE MARKET IF THEY HAVE THESE ISSUES!!! HOW MUCH LONGER DO WE HAVE TO WAIT ON THIS AND WHAT KIND OF RESTITUTION SHOULD BE GIVEN TO THE PEOPLE WITH THIS VEHICLE THAT WAS BOUGHT WITH THIS SYSTEM THAT DOESN'T WORK. *TR