2011 Ford Edge complaints

My brakes are hard as a rock cause me to use more force on the brakes to stop and there is hissing coming from brake booster when I apply the brakes on my vehicle causing prolonged stopping distance called ford and they said there was no recalls on that vin which their "recalls is vin specific" yet all the vehicles use the same brake booster that is installed on this vehicle. It was hard to stop even going at low speeds under 10mph

Rear backup camera is not working telling me to contact ford dealership when I'm backing up and is delayed on showing it I've tried resetting it and it still don't work

Front drivers Door will not open from outside of vehicle

The contact owns a 2011 Ford Edge. The contact stated that while depressing the brake pedal, the vehicle jerked while coming to a stop and made an abnormal sound. The ABS failure and traction control warning lights were illuminated. The failure also occurred while reversing. The contact stated that the failure was intermittent. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the ABS module had failed and needed to be replaced. The dealer was awaiting the part to complete the repair. The manufacturer had been made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 147,000.

My brakes are not working at all brake goes to the floor

Brakes they do not stop it is available for inspection , I was on the highway when the brake pedal went to the floor and I had to roll to stop and yes Jtr repair has confirmed the master cylinder and ABS SUSTEM IS FAULTY no warning it just happened and it happened about a week ago the car is currently parked

The contact owns a 2011 Ford Edge. The contact stated when the vehicle was shifted into reverse(R), the rearview camera image was distorted. The contact stated that the failure was intermittent and that there was no warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 103,000.

NHTSA Request #1576215 | Ford Motor Company [XXX] I am filing a complaint as suggested by the U.S. Department of Transportation’s Vehicle Safety Hotline Information Center. My 2011 Ford Edge is experiencing the same symptoms as indicated in a safety recall for failure of the backup camera, however my vehicle/equipment is not included in the recall. The camera was replaced and paid for out of pocket in 2021 due to the same issue. I requested that Ford Motor Company provide a Customer Satisfaction Program for my vehicle's back up camera. We paid $1,072.46 ($485.00 for the camera + $587.46 in labor charges) to replace the defective back up camera 1/28/2021 after the technician at Mike Marone Ford in Longmont, CO verified our concern and confirmed that the backup camera was inoperable and had failed. This repair came with a 2 year unlimited mileage parts and labor warranty. When the camera failed again in 2023, I called the same dealership to ask about the repairs and was told the warranty had expired a few months prior and there was nothing they could do other than have us pay to replace the camera again. They performed an inspection and confirmed the camera is inoperable. Shortly thereafter we received SAFETY recall notification 23S23/NHTSA Recall 23V342 for an inoperative rear camera for our 2020 Ford Explorer. I was hopeful that Ford realized the camera was defective and would replace the camera in our 2011 Ford Edge as part of that same recall, as the safety notification sta

The contact owns a 2011 Ford Edge. The contact stated that while the vehicle was unoccupied and parked inside the residential garage, there was a fuel odor entering the house. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with a roll-over valve failure. The contact was informed that the roll-over valve needed to be replaced along with other unknown repairs. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

Brakes going to floor and very little stopping power. HCU failure caused by DOT3 brake fluid causing dump valve in block to stay stuck open. 2nd replacement valve from Ford and again it happened almost causing an accident. This issue is becoming to common across these HCU ford uses. This should be recalled and consumers should be advised. Ford advised that we maybe try DOT4 brake fluid and purchase another HCU. This is our 3rd one in 6 years.

The contact owns a 2011 Ford Edge. The contact stated while driving 60 - 70 MPH, the brake pedal was firm while depressed and went to the floorboard. The vehicle made an abnormal sound and failed to stop immediately. The contact shifted the transmission to neutral(N) and the vehicle slowed down. No warning light was illuminated. Additionally, the vehicle stalled while driving. The contact pulled over and restarted the vehicle; however, the failure persisted. The vehicle was taken to an independent mechanic, who diagnosed a tear in the brake booster and related the failure to Customer Satisfaction Program: 13N02 (Extended Warranty Coverage on Brake Booster). The vehicle was then taken to the dealer, and the contact was informed that the VIN was not included in the Customer Satisfaction Program. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that because the VIN was not originally included in the Customer Satisfaction Program: 13N02 - Supplement #1, the VIN would also be excluded from the updated program extension coverage under Supplement #2. The failure mileage was approximately 172,000.

The passenger door warning keeps coming on saying door ajar and keeps lights illuminated until I manually move latch on door to catch

The contact owns a 2011 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the check engine warning light was illuminated. In addition, the contact stated that when the vehicle was in park, the engine idled roughly and at times lost motive power. The vehicle was taken to an independent mechanic where it was diagnosed with bank #1 and bank #2 oxygen sensor failures. The contact was informed that bank #1 and #2 oxygen sensors needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic where all four oxygen sensors were replaced but the failure reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 109,000.

Hard brake with a whistle sound while pushing

The contact owns a 2011 Ford Edge. The contact stated while driving 25 MPH and attempting to stop the vehicle, the brake pedal was depressed; however, the vehicle failed to respond, and the brake pedal traveled to the floorboard. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was repaired on two separate occasions by the same independent mechanic however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 110,000.

The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal depressed and made a hissing sound. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed as a failure with the brake booster. The contact was informed that the brake booster needed to be replaced. The dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 123,000.

I'm not sure if it's electrical or the transmission. My car is not going on parking gear. The car don't start abs the shifter is not moving. My car shifter was on parking gear, but on the dash it's not showing it's on parking. My safety concern is that the car rolls (moves) even though the car is off , no keys in the ignition. It's on parking but on the dash it's not displaying thr it's on parking gear. I need to apply the emergency breaks to keep the car from rolling ( moving) if the emergency breaks goes off the vehicle is going to roll causing to crash. I removed the cover to see if there was something causing the shifter from not moving. Then I took it to the nearest auto repair. I explained the issue and concern. They state the the shifter cable needs to be replaced. I took my vehicle to a mechanic for a second opinion he said it not the shifter cable. I never had this problem until recently. There was no warning it just didn't want to start. Now it is not go on parking gear. And it only starts un nneutraland to turned it off . I have to put it on reverse gear in order to retrieve my keys. And the emergency break must be on if not the car will roll.

The contact owns a 2011 Ford Edge. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal was spongy and made a whining and hissing sound, causing an extended braking distance. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was then taken to the dealer, where the same assessment was made. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 13N02. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 120,000.

The contact owns a 2011 Ford Edge. The contact stated while driving 30 MPH, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that it was raining when the failure occurred. The contact stated that the failure occurred after driving over a bump in the roadway. Additionally, the contact's two small grandchildren were seated in the rear seat of the vehicle when the failure occurred. The vehicle was taken to an independent mechanic where it was diagnosed with a failed ABS hydraulic control unit. The contact was informed that the ABS hydraulic control unit needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 174,000.

The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to stop, the brake pedal was depressed and extended to the floorboard, causing the braking distance to become extended. The vehicle was taken to the local dealer who determined that the brake booster was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 100,000. The VIN was invalid.

The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was firm while depressed, and the brake pedal made a hissing sound. The brake pedal was depressed several times before responding to stop the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to Customer Satisfaction Program: 13N02 (Extended Warranty Coverage on Brake Booster); however, the vehicle was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 132,000.

The contact owns a 2011 Ford Edge. The contact stated while driving approximately 65 MPH, the vehicle was lost motive power. The contact stated that while approaching a freeway exit and depressing the brake pedal, the brake pedal was very firm, and the vehicle failed to stop as needed. The contact stated that while the vehicle was stalling, she was able to stop the vehicle. When the contact attempted to restart the vehicle, the check brakes and check engine warning lights were illuminated. The vehicle failed to start up and was towed to an independent mechanic. The vehicle was diagnosed, and the mechanic determined that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 93,000.

The contact owns a 2011 Ford Edge. The contact stated while driving at various speeds and attempting to depress the brake pedal, the brake pedal was very firm and difficult to depress. The contact stated that while depressing the brake pedal, there was an abnormal sound coming from the brakes. There were no warning lights illuminated. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that the brake booster was damaged and needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 13N02 (Extended Warranty Coverage on Brake Booster); however, the vehicle was not included. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.

I have had several problems with my back up camera. My camera now is showing the picture upside down. As a [XXX], I am using this for safety and it is very distressing since this is one reason I purchased my Ford Vehicle. I see there has been a recall issued for some 2011 Ford Edge vehicles and wondering how I could get my VIN number added. I feel this is a serious issue for safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Door latch sensor doesn’t recognize that the drivers door is shut most of the time. This causes the dome light to remain on and makes it almost impossible to see to back up at night especially with the malfunction of the backup camera. Nothing has happened but as this is apparently a common problem with these cars I am super concerned that it could cause an accident or for someone or something to be ran over backing out of a driveway or parking lot.

The contact owns a 2011 Ford Edge. The contact stated while depressing the brake pedal, the brake pedal was firm. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 169,000.

The contact owns a 2011 Ford Edge. The contact stated that the brake pedal was extremely firm when depressed and the vehicle failed to immediately stop, causing the braking distance to be extended. The vehicle was taken to the local mechanic who determined that the brake booster was faulty and needed to be replaced. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the Extended Coverage for the failure. The failure mileage was 74,000.

My rear view video display is displaying upside down. This is a known recall for other Ford edges but mine is not included in the current recall.

Hit a pothole and brake pedal went to floor. I replaced master cylinder last year and new fluids. I bled brakes twice and pedal still going to floor. I’ve been installing brakes for 40 years and this isn’t right. Research tells me it might be HCU unit but I can’t afford $1500. Has this unit been recalled? Way too many people have had this problem with multiple years of ford edge’s.

The contact owns a 2011 Ford Edge. The contact stated while driving approximately 40 MPH and depressing the brake pedal, the brake pedal went down to the floorboard and the vehicle failed to respond. There was no warning light illuminated. The contact pumped the brake pedal until the vehicle responded. The vehicle was taken to the dealer, where the brake booster was replaced. The contact stated that the failure recurred while driving 3 years later. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was then taken to the dealer, where the contact was informed that the brake booster could not be replaced under an unknown Extended Warranty because the vehicle was not covered. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 102,000.

The contact owns a 2011 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the brakes failed to function as intended. The contact stated that when the brake pedal was depressed, the brakes hesitated. The contact stated that the brakes, rotors, and master cylinder were replaced; however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed and determined that the brake lines were leaking into the brake master cylinder which also caused the brake booster to fail. The contact was informed that the brake master cylinder and brake booster needed to be replaced. The vehicle was not repaired. The contact was informed that the repair could not be covered under the Customer Satisfaction Program: 13N02. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 170,000.

Power boost problem on my Ford Edge. Why is my VIN not on the recall? I am having this problem as are several thousand of other people. Hopefully this gets properly addressed. Thank you

Every time I press the brakes, there is a hissing sound and the brake pedals go all the way to floor. This causes the vehicle to have low braking power and barely stop. The problem has been reproduced by an independent service center. There are no warning lamps or messages on the vehicle.

There is a CSP 13N02 regading an issue my vehicle currently experincing and is at the dealer for repairs. Im being told Ford issued this CSP for customers with the 2010-2014 Ford Edge but his VIN was not included. I'm being quoted out of pocket almost 2 grand for this repair. My Break pedal goes all the way down to the floor bed having to put a lot of effort in stopping the vehicle. Per the CSP 13N02 If your vehicle is not serviced, the tear will eventually expand and the pedaleffort required to stop the vehicle will gradually increase. However, in all cases, the fundamental vehicle braking system remains functional. In the interest of customer satisfaction, Ford Motor Company is extending. The limited warranty on the brake booster to ten (10) years or 150,000 miles from the warranty start date of your vehicle, whichever occurs first. This is a one-time repair program. If your vehicle has already exceeded the mileage limit, this coverage will last through November 30, 2025.

The contact owns a 2011 Ford Edge. The contact stated that while attempting to stop the vehicle, the brakes failed to stop the vehicle immediately. The contact used an excessive amount of pressure on the brake pedal and the brake pedal went to the floorboard, causing the vehicle to take an excessive amount of time before stopping. The ABS warning light illuminated and there was an audible chime heard. The contact stopped the vehicle and continuously pumped the brake pedal for the vehicle to stop. The brake pads and rotors had recently been replaced before the failure occurred. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the ABS control module had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that there was no recall associated with the VIN. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 160,000.

While driving on a very the busy S-R9 route that I drive daily, my car started to lug, so I had to break really fast, and pull over so I would not get hit from behind, I consider myself lucky I was not on the busy I-15 freeway, because there is alot of construction and I would not of been able to pull over anywhere, and that could have caused major issues. I was able to pull over and go up the street to a Chevron gas station, I pulled up to the gas pumps, to check things out and to get gas, as I was low on fuel. As soon as I stopped, the car would not start up at again, I got out to check the oil, coolant and the battery to see what the issue was, As I checked the oil it was creamy looking, I opened up the oil cap and it there was a white creamy film, I knew automatically the coolant has drained into my engine causing it to seize up. I have Always taken very good care of the car and was always consistent with having all maintenance done when needed. As I have researched, I have read the same issues have happened with other owners with a Ford Edge. I had to have my car towed that day by Get Hooked towing. I feel as there have been the same issues with other Ford Edge engines, it should be listed as a recall as the water pump obviously failed and dumped coolant into the engine causing it to seize. I feel this engine should be replaced by the FORD company. The contact is requesting that an investigation into this matter thoroughly and consider potential remedies for the affected

Head lights go out while driving at night hi or low beam auto or manual it does not make any diff .

My brakes pedal was going down and I called w.w. auto where I got it from and he said it sounded like a master brake cylinder and he came and got it said he replaced it but 3 weeks later it did it again and he told me to take it to Roberts garage and he said he called them and said the part he bought from AutoZone had a life time warranty and he took them the receipt and got a replacement for the part and they kept my vehicle 2 days and said they bleed them and said there was air in the brake line and told me to bring it back if it did it again and he would put the new part on and I'M GOING TO take it back because it doesn't feel right why did they not have put the replacement part on ? Do you have any suggestions

The contact owns a 2011 Ford Edge. The contact stated that while the vehicle was parked, the gear shifter was shifted to drive(D) however, the vehicle started to reverse instead. The failure recurred before the contact was able to drive forward. No warning light was illuminated. The vehicle was taken to the dealer for an advancetrac repair however, the transmission failure was not diagnosed. The manufacturer was made aware of the failure and suggested that the contact file a complaint with the NHTSA Hotline. The approximate failure mileage was 105,050

The brake pedal goes to the floor with no warning. It has happened many times before. I'm on my second master cylinder, it has all new brake pads and calipers all the way around. It has been in the shop 4 times and no one can figure out what is causing this. There are no leaks and all the rubber hoses are in good shape.

The Ford Edge has a known and documented issue with the brake booster failing and having to be replaced numerous times. I recently had to apply my brakes suddenly to avoid a collision with a car that cut me off. After noticed the brakes lost pressure and appear to be compromised. This is the second time this has happened after already replacing the same brake booster issue less than 3 years ago. While looking online this appears to be an ongoing problem with this make and model but has not been addressed by the manufacturer. This causes safety issues and repetitive - expensive repair issues.

Have a 2011 Ford Edge Limited purchased new from a local Ford dealer. Seems like Ford has had issues with the backup cameras in all models that cameras have been available since 2007, have resisted and continues not to issue a safety recall. Since 2018 NHTSA have required backup cameras as safety equipment in all vehicles. This camera issues is definitely a safety issue. Ford and its dealer will not addressed it unless they charge and excessive amount for the repair running the gamut from $100 to $800 which may or may not correct the problem. NHTSA needs to require and mandate that the Ford Motor Co declared this as a safety recall issue and correct the problem. All their vehicles, new or old, have been having problems with this backup camera safety equipment.

Got my car serviced at AAA Car Care Center. After completed the brakes did not work properly, brought the vehicle back and it was checked thoroughly. AAA came to the conclusion that the brake booster completely failed, all other components of the brake system were checked and working properly. Manager of AAA explained this is a Ford only issue and that it was a common issue with my model. My safety and the safety of others were put at risk as I almost crashed into the back of a car stopped at a light. The problem of the brake booster was confirmed by AAA Car Care Center in Tampa, FL. Vehicle has not been inspected by manufacturer, police, insurance representatives or others. There were no warning lamps or messages prior to the failure.

The contact owns a 2011 Ford Edge. The contact stated that while the vehicle was parked, the contact noticed that the electrical system was inoperable. The contact stated that the control panel did not display any connected features. Additionally, the control switches for the doors and the windows were inoperable, and the doors failed to lock or unlock as needed. The contact stated that the windows also failed to roll up or roll down. The vehicle was taken back to the dealer several times where the vehicle was purchased; however, the vehicle was not serviced. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 94,276.

2011 Ford Edge Sport has had several issues with cylinder misfires. Check engine light will come on and rough idle and ride occurs. It will be different cylinders. The first time it was Cylinder 6 and the issue ended up shorting the computer. We replaced the computer, all the ignition coils and all spark plugs. Wiring checked out fine. Dealer certified car was good to go. Within 6 months it happened again. We replaced the spark plugs again. The issue went away. 6 months later, it’s back again. Seems to almost be seasonal when it starts to get cold. I have spent over $3,000 on repairs. Very frustrating. This vehicle has less than 80,000 miles.

The contact owns a 2011 Ford Edge. The contact stated that while his son was driving at an undisclosed speed, the brake pedal locked and was inoperable. Due to the brake pedal failure, the vehicle crashed into a nearby curb. The contact stated that his son described the brake pedal as it was hard as a brick. The damage done to the vehicle due to the brake pedal failure was diagnosed and repaired by the contact. The damages were a fractured passenger front side lower control arm and a fractured front passenger front side drive axle. The vehicle was towed to the dealer and diagnosed with a failed brake booster and failed brake master cylinder. The brake booster and brake master cylinder needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, however, the contact was informed that the vehicle was not covered under the recall. The failure mileage was approximately 243,000.

About a year and a half ago I had a problem in which my headlights and highbeams would turn on but then shut off. If you turned them off and back on, they would come on but go out again. I paid to fix this problem. It's now happening again. It'll be the second time in two years with the same issue. I've searched online and others with the same year car are having the same exact problem. There's no recall listed on this but it's a safety issue that keeps happening. The date of the second incident is 12/5/23.

Vehicle is owned by my parents. I am his adult son [XXX] ). My father was driving. He failed to stop in time to avoid impacting the vehicle in front. Based on pictures and in-person inspection, he was traveling at a speed that should have deployed the driver's and front seat passenger's air bags. These did not deploy. The side airbag did deploy. No dashboard warnings indicated a problem with the airbags. No recall was in place. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While coming to a stop, the brake pedal became very hard to depress. After taking it to a service facility, they determined it was the brake power booster and I should have received a service advisory from Fordabout this potential failure with this part. Never received anything about this problem from Ford and after reviewing this problem with other owners on the internet, other people experienced the same problem. It is obvious Ford knows this is a faulty part and is putting people at risk of getting killed without a recall.

The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal became inoperable. The contact stated that the brake pedal was depressed and felt spongy. The vehicle was taken to an independent mechanic to be diagnosed. The contact was as informed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The manufacturer advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 152,000.