2021 Ford Ecosport complaints

The contact owns a 2021 Ford EcoSport. The contact stated that occasionally the vehicle idled rough with the RMPs seized in place. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The vehicle was taken to a local dealer where it was diagnosed that the oil tensioner had ripped and needed to be replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,485. VIN tool confirms parts not available.

I brought a 2021 Ford Ecosport from Auto Direct in NC, February 2024( was not told about recall until after I signed the contract) and tried to fix the recall on the vehicle when purchased. I called Capital Ford dealership and was told they could not fix the recall until I got the letter. Presently, the vehicle is not working, the part of the recall has went out. It a big frustration issues because I have to keep making a monthly payments while my vehicle is sitting waiting for the manufacturer to decide to fix it. I would like to get out of this vehicle. I would like for the manufacturer to pay off my car so I can purchase another one. I need help.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

On [XXX] I was driving on [XXX] towards Ashville, NC at 65 mph. My oil pressure light came on. Within thirty seconds my car had decelerated and come to a complete stop. I was able to roll onto the shoulder. There was no warning. The light had never come on before. I had just had my oil changed the month before. My car was eventually towed to Ken Wilson Ford in Canton, NC. I was told it was the oil tensioner arm and the engine needed to be replace. It is still there. Thankfully there is a dedicated service member that worked for more than eight weeks to get authorization for a rental car. I do not know how long they will allow me to keep that; without it I do not have transportation to and from work. I have talked to Ford Service and they have very concern about my situation. I was told on [XXX] that the parts were not expected until late 2024. Ford has know about this problem for years. It is just recently been declared an official recall. Suddenly there are parts available when they have been fixing this problem at the dealerships since 2018. I know there have been accidents related to this recall. In my case I was lucky there was no one in the lane next to me and I was able to coast to the shoulder. I have still not received a recall letter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Campaign/NHTSA# 23S64/23V905 - has been opened since January 4, 2024 - It has led me to lose income wages because the company I work for will not let me use this vehicle. It has been 5 months and there is still not a fix!

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact stated that while driving at unknown speeds, the vehicle began to decelerate, with the check engine warning light illuminated. The contact stated that the Service Engine Soon, Power Train Malfunction, Reduced Engine Power warning lights were illuminated, and 4WD fault message was displayed on the APP. The failure recurred consistently. The vehicle was taken to the dealer where the vacuum pump was replaced. The contact stated that the APP stated that the oil was at 85% and had been changed approximately three weeks prior to the failure. The contact was concerned that there was going to be a failure with the vehicle. The contact was notified of the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,000. VIN tool confirms parts not available.

On several occasions I've experienced delays with transmission shifting internally while in drive. (Had a few powertrain failure codes pop up, was told by shop that it will happen when all 4 wheels try to grip and can't at same time- independence ford). Have code dates in my ford app - and on 12/14/22 it happened again, this time accompanied by heater and blower motor cutting in and out, lights for heater, blower were strobing. (I have video of this issue, it won't upload) the defroster turned on when I powered off the heat and powered on. Ford shop notified and shown video, was told they couldn't replicate it. Had a few more occasions where transmission slipped w powertrain notification again, still unable to replicate per ford shop, despite codes. In July, 23 son had accident w car and delays were noted to guy at ford shop quick lane... codes present as well, and was within my warranty. The shop declined to submit issue to the warranty for my car, telling me to submit it to my car insurance first because of the damage to the front. I was promised by mgr from the shop, it would be covered if my insurance denied it, as it was reported while under 60,000 mile warranty. I was told by insurance companies and ford shop that car was safe to drive post accident until parts arrive, parts arrived and in Oct it was 3,000 miles outside of warranty, again checked with the shop regarding honoring the warranty, the insurance co denied it, stating it wasn't caused by son's accident. I reac

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The engine oil pump belt tensioner is damaged, which caused me to be unable to drive the car and have difficulty braking. There is a recall for this part and no available repair.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to brake as intended. In addition, the vehicle was idling abnormally rough. The contact stated that when the vehicle was started the next morning, the low oil pressure warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,111. VIN tool confirms parts not available.

The low oil pressure light came on and within minutes the engine completely stalled and multiple check engine codes came up. Lost all control of the vehicle. It is currently at the dealer and needs a whole new engine. It has been inspected by the technicians at the dealership. This all happened within minutes of the light coming on. The technician stated the oil pump belt was damaged and came apart resulting in a whole new engine being needed. Ford sent the recall notice in Feb 2024 and the part is still not available. They are refusing to pay for the new engine up front.

I have had nothing but problems with this car. It only had 36 miles on the car & dealership (Frederick Ford,Seaford de) classified it as used. The car wouldn’t start, had to call roadside assistance. After waiting the car decided to start. Going down road car kept cutting off & on and losing power. Everyone it lost power I had to try and pull over. What if there was nowhere to pull over and it just cut off in the road?!?! The dealership has been a total nightmare . I tried to exchange car & the sales manager was [XXX]. And was yelling he wouldn’t be able to sell a messed up vehicle. After complaining to Ford all I got was an extensive warranty with free oil changes. That’s it. I have records of all my car problems . My car has only a little over 15,000 miles cause I scared of driving it. I go back and forth to work that’s about it. I have 9 times my car has messed up from 04/2021-to 10/2022. 1x -[XXX] 3x- [XXX] 4x- [XXX] 1x- [XXX] Now There a recall on a car I haven’t even driven over 15,000 miles?!?!? Please help INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This is the second time this has happened resulting in loss of my reliable transportation to/work, major repair while still in warrenty, WITHOUT vehicle loaner, rental or replacement during that time. I was again at the top of a steep hill- this time heading onto the highway- but midway into one of the busiest intersections in town. I heard a loud sound followed by mechanical spinning/winding when I try to accelerate on the green light. When I tried to drive or remove my food from the break, my car went backward down the hill and into oncoming traffic. Restarting my car didn’t help as park and drive didn’t engage. The only control I now had was the steering wheel and brake system. There were no warning signs before, during or after the ordeal. I’m not certain my lighting system worked on the outside of my vehicle as cars continued to approach the line I was in to turn left despite my hazard lights. My lights and electrical system did however work internally. I called Ford’s roadside helpline and told them I was trapped on a hill with limited control, with piles of cars behind me and I was afraid my brakes were also at risk of failing. I emphasized the emergency I was in. However, Ford Roadside was only allowed to dispatched a tow truck from 73 minutes away because the company located just 10 minutes away was not in contract with them. I also called the police to assist with traffic build up behind me as I was blocking traffic and in serious danger because I couldn’t exit the

The contact owns a 2021 Ford EcoSport. The contact stated that while operating the vehicle the check engine light had illuminated, The vehicle would not accelerate past 30 MPH and white smoke was present coming from the exhaust system. The vehicle was towed to the local dealer who diagnosed that the engine had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The contact was informed of the NHTSA Campaign Number: 23V905000(Engine, Engine Cooling). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 67,000.

It was flashing lights reving up and down was not drivable car was not driving safely and sounded very bad

The contact owns a 2021 Ford EcoSport. The contact stated that while parked in a parking space with the vehicle in drive and the brake pedal depressed, the vehicle started to roll. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included but parts were not yet available. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

The contact's son owns a 2021 Ford EcoSport. The contact stated that while her son was driving approximately 50 MPH, the check oil and an unknown warning light illuminated. Additionally, the contact stated that the vehicle hesitated, and stalled. The vehicle was not able to be restarted. The vehicle was towed to a dealer where it was diagnosed and determined that an unknown part needed to be replaced due to oil not getting to the engine. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 150,000.

The contact owns a 2021 Ford Ecosport. The contact stated that while driving into the driveway and pressing the brake pedal, the braking system malfunctioned and the vehicle failed to stop before crashing into the side of the home. During the crash no injuries were reported, no police report was taken and the brick wall was damaged. The cause of the failure was not determined. The local dealer and manufacturer were not yet notified. The contact later received a recall letter for the NHTSA Campaign Number: 23V905000(Engine and Engine Cooling). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 18,500.

The engine oil pump malfunctioned and Astro Ford in Diberville refused to fix it or replace it. They tried to sell me another car. He even said he knew exactly what it was before looking at my car. He said he has seen it alot. I had 66053 miles on it. NO problems or issues leading up to engine blowing.

Engine failed due low engine oil pressure not getting oil pressure for an extensive amount of time. low oil pressure caused the rod bearing to fail causing internal engine failure. I was driving on the freeway going on 65mile per hour when I have loss the control of the vehicle i almost died thank god there was not near other vehicles

Engine making rumbling noise and losing oil pressure, shop at dealership said the car was not drivable, and to leave at shop, however they didn’t offer a loaner car to drive, need to work and can’t afford a rental until these repairs are made

I brought a Ford Ecosport S from Auction Direct on or about February 7, 2024, Raleigh NC. In the mist of purchasing, they informed me there is a recall on this vehicle. I've since then been trying to get my vehicle fix. It's started to make noise and rub and I don't want the problem to get worst. I have brought the part through Capital Ford, Raleigh NC, but they said I need the recall letter in order for them to fix it. Please can you help me out by sending this letter? I brought a Ford Ecosport S from Auction Direct on or about [XXX] Raleigh NC. In the midst of purchasing, they informed me there is a recall on this vehicle. I've since then been trying to get my vehicle fixed. It's started to make noise and rub and I don't want the problem to get worst. I have brought the part through Capital Ford, Raleigh NC, but they said I need the recall letter in order for them to fix it. Please can you help me out by sending this letter? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

EcoSport. Lease [XXX]. Car broke down at 6900 miles [XXX], was fixed and broke down again at 10,300 miles ([XXX]-towed to North Brothers Ford. same problem. (oil pump and engine issues). Apparently a fix won't be available until 2nd quarter in 2024, probably looking at June. I've been told that I cannot be given a loaner until the car is torn down and checked out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford EcoSport. The contact stated while driving 55 MPH, the low oil pressure warning light illuminated. The contact veered to the side of the road and contacted her son. The contact's son inspected the oil pump and oil filter but could not determine the cause of the failure. The contact then drove to the residence; however, while attempting to pull into the driveway, the power steering and the brakes failed to function as needed. The vehicle was towed to the dealer, where it was diagnosed, and the dealer determined that the engine needed to be replaced. The vehicle was not repaired. The dealer advised the contact to repair the vehicle at her own expense, and she might be reimbursed. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 87,000.

Hello I’m having problems with my drivers side seatbelt. It will pull out all the way as it will go and it will not go back to tighten up the seatbelt. Where I put my seatbelt back on it will not tighten back to keep me safe in seatbelt. It’s very loose and when I hit on the brake the seatbelt will not tighten up to protect me in the seat. Then sometimes I get in my vehicle the seatbelt will work normally to tighten back when I fasten my seatbelt. I took it to my dealership on Monday for oil change a tire rotation . I also told my advisor about the problem I was having and asked him to get them to check it out. They couldn’t find a problem with it at that time. But on Tuesday it was doing the same problem. My sister has fussing about how unsafe that was for use to drive like that. Please can you help me with this problem asap. Thanks in advance. The date of my visit to dealership was Monday 1/29/2024

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the Auto START/STOP intermittently locked the vehicle. After being idle at a red light and attempting to accelerate, the vehicle stalled. The contact restarted the vehicle and was able to continue driving. There were no warning lights illuminated. The vehicle was hesitating while attempting to accelerate. The failure occurred three times before the vehicle was taken to the dealer. The failure recurred approximately one month after the vehicle was first repaired. The contact stated that after the vehicle was shifted in reverse, the vehicle failed to respond. The contact stated that the accelerator pedal was depressed, and the vehicle responded, however, the vehicle failed to exceed 10 MPH. The contact stated that after arriving at the residence, the vehicle was turned off and restarted and there was a loud pop coming from the engine compartment. The vehicle was towed to the dealer where it was diagnosed and determined that the transmission had failed. The transmission was repaired after the first failure. The dealer diagnosed that the transmission had failed again and needed to be repaired; however, the vehicle had not been repaired after the second fa

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal sound. The contact stated that while the accelerator pedal was depressed, the vehicle failed to function as intended. Additionally, the check engine and engine oil pressure warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed with a failed engine oil pump. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 63,000.

The engine of my Ford 2021 Ecosport seized at 73k miles while driving - accelerating from a stoplight. The dealership has diagnosed it as a cracked cylinder head and quoted $8,000 to fix. The dealership had taken no responsibility for faulty parts/design. These engines are not safe and should not be on the road. Fors has since issued a recall for the oil pump, but the damage to my vehicle has already been done.

Was made aware of this recall on this car. Was told no remedy not available. Not my car has suffered the effects of it loss of oil pressure and don’t have any transportation because of it and says they won’t have it fixed until second quarter 2025 nothing offered to get me from point a or b

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after refueling the vehicle, the vehicle failed to immediately start. The contact stated that several attempts were needed to restart the vehicle. The contact stated that 2 hours after clearing PCV valve and driving approximately 40 MPH and attempting to accelerate, the vehicle failed to respond. There were no warning lights illuminated. The contact coasted the vehicle to the side of the roadway and had the vehicle towed to the dealer. The dealer confirmed that the VIN was included in the recall. The dealer determined that the drive belt and tensioner had failed and needed to be replaced. The manufacturer was made aware of the failure and confirmed that there was no part to do the recall repair. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The approximate failure mileage 80,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the contact’s father was driving at an undisclosed speed, the contact's father parked the vehicle and the vehicle lost motive power. The vehicle was towed to the dealer where it was diagnosed with engine failure and the engine needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 42,000.

Engine failure -- on 12/2/23 while driving the vehicle it shut off less than 2 minutes after I heard what sounded like a belt breakage on the car. The car would not start again. My safety was put at risk because I was driving on a busy street and the speed limit was 50mph. 1 day prior, the car slowed to about 40 mph or less after the engine light came on Then the wrench icon came on. I could not drive on the highway so I took the side streets to and from work. I started getting oil pressure warnings about 2 weeks prior but I just had my oil change done in October 2023. I did not know that I was getting warning messages until I looked at the FordPass app on 12/2/23 and saw several messages starting from 10/6/23 at 9:15am. The first message states " powertrain malfunction/reduced power" and another received on 10/6/23 at 11:48am states "Service Engine Soon Warning - The engine control system has detected that the turbocharger/supercharger is outputting lower boost then expected. Diesel equipped vehicles may indicate that the vehicle is operating in derate mode and may experience a loss of power." Another on 11/28/23 states "Charge System Fault Indicates that there is a 12V charging system fault". 11/29 1:09pm Service Engine Soon The powertrain control system has detected the system power supply voltage is lower than desired". Plus several other messages. I had the car towed to the Ford Dealership in Victorville and was told by the Service Advisor that the engine and turbo needs

While driving on the highway a “Low Engine Oil Pressure” came up on the screen repeatedly. We immediately pulled off the highway before the vehicle started becoming jerky/shaky while running. We attempted to add oil thinking that might be issue but when we went to run the car again it became harder to start up. The car was towed to a nearby mechanic shop where the diagnostic assessment came back saying that the oil pump is broken. The vehicle could not be repaired at their shop at needed to be re-towed specifically to a Ford dealership. The representative did tell us that this issue has been popping up more and more with ford ecosports. Had we continued to run the car any longer could have resulted in serious damage and ultimately failure of the engine, which could have had severe consequence such as losing control and crashing. Prior to the warning coming on there was zero indication that something may have been wrong- I drive quite a lot for work and throughout the week everything felt normal.

A low engine oil pressure notification popped up on my screen while driving on the interstate and then my car slowly stopped letting me accelerate over 65 mph. I had to get to the nearest exist because the car felt as if it was losing power. The car is now at a dealership waiting to be checked out. Nothing showed before this message and it came suddenly on Tuesday 12.12.23

Sudden loss of engine power and the loss of oil pressure indicator came on.

Engine oil pump failure

Check engine light came on at 24k miles. Alert on Ford Pass app said the engine wasn't heating up to operating temperature fast enough. Had a second Alert come up the next time I drove the car saying there was an electrical issue in the vehicle causing anti lock breaks and other important driver assistance features to not work including traction control.

My brakes let go while I was stopped at a traffic light almost causing me to rear end the car in front of me. Luckily the light turned green and the car in front of me moved before I ran into them. Went to try pull off the road to check what was going on and my brakes started working again. This incident put myself and others at risk.

Several times now my engine has shut off while driving and in the middle of coming to a stop. Luckily my breaks still worked with the vehicle shut down. I'd have to put in park and manually restart the vehicle to continue driving. This is something that puts myself and others on the road at risk.

The contact owns a 2021 Ford Eco Sport. The contact stated while driving 45 MPH, the contact heard an abnormal sound coming from the vehicle. The vehicle lost motive power and hesitated while accelerating. The low oil pressure, Wrench, and check engine warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty oil pump. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 64,000.

I was driving my Ecosport when suddenly we heard a ding and a warning came on stating “low engine oil pressure”. We pulled over immediately, was advised by our dealer to not drive it. Our vehicle was towed to a dealership as we were out of state and got a call two days after stating our engine needed to be replaced due to something with the oil. I was never given an exact reason what happened to the engine to cause needing a new one. This occurred at 66,000 (roughly) miles. We have an extended warranty however are fighting to have this issue covered.

The contact owns a 2021 Ford EcoSport. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The vehicle failed to accelerate above 65 MPH. The check engine warning light and wrench symbol warning were illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the hose and gasket on the turbocharger needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer but was not diagnosed because there was a hole in the engine. The vehicle was not repaired. While driving, the no oil pressure message was displayed. There was oil on the highway. The vehicle was taken to an independent mechanic, who stated that the failure was due to the engine and oil pressure. The manufacturer was not contacted. The failure mileage was approximately 58,000.

Engine failure on a 2021 model had to replace engine with only 66,000 miles on a new car.

The contact owns a 2021 Ford EcoSport. The contact stated while driving approximately 40 MPH, there was an abnormal sound coming from underneath the vehicle like there was metal striking the under carriage. The contact stated no warning light was illuminated. The contact drove the vehicle to an independent mechanic and was informed that the oil pump and turbo charger needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The contact researched online and became aware of an open investigation: PE2301 (Oil Pump Failure). The failure mileage was approximately 60,000.

On 7/18/2023, this vehicle was involved in a fatal crash. The vehicle stopped moving and would not proceed forward after stopping major roadway. A motorcycle struck the vehicle from behind and the two occupants were killed. The owner of the vehicle contacted the dealership where she bought it from on 7/1/2023, in which they did not locate the issue. The owner of the vehicle said that the issue has happened numerous times before the crash occurred.

Was driving 40mph and car stalled.no engin light came on A message came up said put car in park and restart.it also happened backing out of my driveway I bought this car 7 months ago.took it to the dealership they test drove it and said it didn't happen. I said it doesn't always but 2 times now.told them to keep it and do diagnosis on it Very dangerous problem.i Haven't heard from them yet They are very busy now.that was 3 days ago.august 21st. They need a recall.hope they don't wait for someone to get injured Florida Daytona beach