Owners filed 2 complaints about this vehicle with federal regulators, most often about the service brakes. It has been recalled 6 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Structure › Body
1
0
0
0
Service Brakes
1
1
0
0
6 safety recalls
Part 573 reports
Equipment17V755000
Filed Nov 22, 20171,205,997 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy. Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Equipment16V825000
Filed Nov 15, 20166,252 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain model year 2015-2016 Keystone Carbon, Fuzion, Impact, Raptor, and Dutchmen Voltage toy hauler fifth wheels equipped with aluminum black ladders manufactured by Christianson Industries. The affected ladders have retractable hinges, each with a welded 'top hat' that can separate from the hinge.
Risk. If the hinges separate from the ladder while in use, the ladder may fall from the vehicle, increasing the risk of injury.
Remedy. Keystone will notify owners, and dealers will install a hinge brace over the back of the existing hinges, free of charge. The recall began on November 29, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-267.
Equipment › Recreational Vehicle/Trailer15V762000
Filed Nov 17, 20151,756 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain model year 2015-2016 Dutchmen Voltage recreational trailers manufactured August 6, 2014, to October 15, 2015. The affected vehicles may be equipped with an exterior folding ladder that is not properly secured to the vehicle wall.
Risk. If the ladder is not properly attached to the trailer, the ladder may detach while being used, increasing the risk of injury.
Remedy. Keystone has notified owners, and dealers will inspect the trailers and install the appropriate fasteners to properly secure the ladder to vehicle wall, free of charge. The recall began on December 8, 2015. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 15-242.
Equipment › Recreational Vehicle/Trailer15V317000
Filed May 27, 20151,529 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain model year 2015 Keystone Sprinter, Cougar, Montana, Montana High Country, Outback, Bullet, Avalanche, Alpine, Fuzion, Impact, Laredo, Raptor, Carbon, and Passport, and Dutchmen Kodiak, Aerolite, Denali, and Voltage vehicles. In the affected vehicles, the screws that attach the expanding room to the sliding mechanism cable may fail allowing the room to extend unintentionally while the vehicle is in motion.
Risk. If the room extends while vehicle is in motion, there is an increased risk of a crash.
Remedy. Keystone has notified owners, and dealers will replace the screws that secure the drive chain, free of charge. The recall began on June 18, 2015. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 15-225.
Filed Apr 7, 20152,260 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain model year 2015-2016 Keystone Sprinter, Springdale, Bullet, Cougar, Hideout, and Passport trailers and 2015-2016 Dutchmen Aspen, Coleman, Denali, Razorback, Rubicon, and Voltage trailers. For a full list of the specific models and floor plans affected, see RCLRPT-15V207-4161.PDF under Associated Documents. In the affected trailers, the studs that are used to attach the wheels to the axle hubs may break.
Risk. If the wheel studs break, the wheel could detach from the vehicle, increasing the risk of a crash.
Remedy. Keystone will notify owners, and dealers will replace the wheel hubs, free of charge. The recall began on June 29, 2015. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 15-230.
Equipment › Recreational Vehicle/Trailer15V102000
Filed Feb 23, 20155,390 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling certain model year 2013-2015 Montana vehicles manufactured November 1, 2012, to May 22, 2014, 2014-2015 Raptor vehicles manufactured February 3, 2014, to January 15, 2015, and 2015 Dutchmen Voltage vehicles manufactured May 6, 2014, to February 3, 2015. In the affected vehicles, a rivet for the quad entry steps may shear and fail, causing the steps to give when being used.
Risk. If the rivet shears causing the quad step to fail, the step user may fall, increasing the risk of personal injury.
Remedy. Keystone will notify owners, and dealers will inspect and replace two rivets joining the second and third step, and replace four rivets on the top step with fasteners, free of charge. The recall began on April 7, 2015. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 15-224.
What owners reported
Newest filings
Structure › Body
Filed Jul 19, 20195,000 milesTX
WE HAVE FOUND SEVERAL STRUCTURAL FRAME MEMBERS WITH SUBSTANDARD WELDS. WE HAVE EVEN FOUND ONE WALL FRAME MEMBER THAT HAS COMPLETELY SEPARATED FROM THE FLOOR FRAME. ALL OF THESE ARE HIDDEN AND CANNOT BE SEEN WITHOUT REMOVING BODY PANELS. ADDITIONALLY WE HAVE NUMEROUS PLACES IN SIDE WALLS THAT ARE DELAMINATING CAUSING A LOSS OF STRUCTURAL STABILITY. WE HAVE CONTACTED THE MANUFACTURER TO REQUEST WARRANTY REPAIRS. KEYSTONE HAS DENIED ALL REPAIRS.
Service BrakesCrash
Filed May 8, 20181,500 milesCA
NEW FROM THE DEALERSHIP, THE LIPPERT BRAKES HAD NOT BEEN ADJUSTED TO SEAT THE SHOES INTO THE DRUM. I HAD A LOCAL HORSE TRAILER DEALERSHIP ADJUST AND SEAT EACH OF THE 4 BRAKES PRIOR TO OUR FIRST TRIP, AS WELL AS CHECK THE HUBS. NO GREASE WAS ADDED; THE EXISTING GREASE APPEARED IN GOOD CONDITION, AND THE DRUMS WERE SHINY AND DRY. WE DROVE OVER DONNER SUMMIT WITHOUT INCIDENT. THE 2018 ONE TON TOW RIG HAS AN EXHAUST BRAKE, SO BRAKING ON THE DESCENT WAS MINIMAL. AFTER PASSING THROUGH RENO, BEFORE CARSON CITY I NOTICED THE TRAILER PUSHING THE TRUCK AND TESTED TRAILER BRAKING BY APPLYING THE TRAILER BRAKES ONLY, WHICH IS POSSIBLE WITH A THUMB LEVER ON THE GM FACTORY INTEGRATED BRAKE CONTROLLER. THE TRAILER BRAKES WERE ALMOST IMPERCEPTIBLE. AT OUR DESTINATION JUST SOUTH OF CARSON CITY I REMOVED THE RUBBER INSPECTION GROMMITS AND COULD SEE GREASE COATING THE DRUMS. THE NEXT DAY I HAULED THE TRAILER TO BOB'S PERFORMANCE CENTER IN GARDNERVILLE AND HAD IT FURTHER INSPECTED. HIS TECHNICIAN LOOKED AT THE CHINESE LIPPERT BACKING PLATES (BRAKE ASSEMBLIES) AND SAID "WE SEE THESE PIECES OF [XXX] BLOWING SEALS ALL THE [XXX] TIME?. FUNNY IF IT WASN'T PUTTING MY FAMILY AT RISK. THEY ALSO POINTED OUT TO ME THAT THE SCOTCH LOCK ELECTRICAL CONNECTORS USED TO WIRE MY BRAKES HAD A LARGE GAUGE WIRE COMING FROM THE FRAME BUT A TINY GAUGE WIRE LEADING TO THE BRAKE MAGNETS. THEY OPENED ONE AND SHOWED ME HOW THEY ARE NOT DESIGNED TO CONNECT SUCH DIFFERENT WIRE DIAMETERS AND TESTED THE AMPERAGE AT THE MAGNE
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 22, 2017. Source: NHTSA Office of Defects Investigation.