Owners filed 2 complaints about this vehicle with federal regulators, most often about the suspension › front. It has been recalled 3 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Suspension › Front
1
0
0
0
Suspension
1
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3 safety recalls
Part 573 reports
Equipment17V755000
Filed Nov 22, 20171,205,997 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy. Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Power Train › Axle Assembly09V430000
Filed Nov 27, 200924 vehiclesDutchmen Manufacturing, Inc.
Defect. DUTCHMEN IS RECALLING CERTAIN TRAVEL TRAILERS WHICH WERE MANUFACTURED WITH INCORRECT AXLES. THESE VEHICLES WERE BUILT WITH AXLES RATED AT 4,400 LBS. THE VEHICLES SHOULD HAVE BEEN BUILT WITH AXLES RATED AT 5,080 LBS.
Risk. TOWING A VEHICLE WITH THE AXLE LOADED BEYOND THE SPECIFIED WEIGHT RATING MAY RESULT IN AXLE FAILURE LEADING TO POOR VEHICLE HANDLING AND INCREASING THE RISK OF A CRASH.
Remedy. DEALERS WILL REPLACE THE AXLES ON EACH VEHICLE WITH ONE'S RATED AT 5,080 LBS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 13, 2009. OWNERS MAY CONTACT DUTCHMEN WARRANTY SERVICE DEPARTMENT AT 866-869-1109.
Equipment › Other › Labels09V429000
Filed Nov 2, 2009106 vehiclesDutchmen Manufacturing, Inc.
Defect. DUTCHMEN IS RECALLING CERTAIN TRAVEL TRAILERS FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. PART 567, "CERTIFICATION." THESE VEHICLES WERE MANUFACTURED WITH THE INCORRECT AXLE INFORMATION PRINTED ON THE FEDERAL CERTIFICATION LABEL.
Risk. TOWING A VEHICLE WITH THE AXLE LOADED BEYOND THE SPECIFIED WEIGHT RATING MAY RESULT IN AXLE FAILURE LEADING TO POOR VEHICLE HANDLING AND INCREASING THE RISK OF A CRASH.
Remedy. DUTCHMEN WILL MAIL THE CORRECTED TAG TO CONSUMERS OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FOR THEM FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 13, 2009. OWNERS MAY CONTACT DUTCHMEN AT 1-866-869-1109.
What owners reported
Newest filings
Suspension
Filed Sep 16, 2013WA
2009 DUTCHMEN DENALI. CONSUMER WRITES IN REGARDS TO AXLE ASSEMBLY ISSUES. *SMD THE CONSUMER LEARNED THE TIRES WERE FILLED WITH NITROGEN, RATHER THAN REGULAR AIR. IN NOVEMEBR 2010, THE CONSUMER NOTICED THE TIRES WERE SHOWING SIGNS OF EXCESSIVE WEAR AFTER HAVING DRIVEN LESS THAN 1800 MILES. LOOKING AT ALL FOUR TIRES, HE NOTICED THE LEFT REAR TIRE HAD THE MOST EXCESSIVE WEAR, THAN THE OTHERS ON THE INSIDE. SO MUCH, THAT THE CORD COULD BE SEEN. HE LATER DISCOVERED THE WHEEL HAD BEEN WELDED CROOKED ON THE AXLE. HE CHECKED THE TIRE PRESSURE WITH HIS GAUGE AND TO HIS SURPRISE, EVEN THE SPARE, STILL MOUNTED UNDER THE TRAILER WERE UNDER THE RECOMMENDED PSI. THE CONSUMER TOOK THE TRAILER TO A CERTIFIED NITROGEN CENTER, WHERE HE WAS INFORMED THE REASON FOR THE EXTREME WEAR, WAS DUE TO THE TIRES BEING UNDER-INFLATED. THE TIRES WERE PROMPTLY FILLED WITH THE CORRECT PRESSURE OF 65 PSI. THE CONSUMER THEN LEARNED, THE TIRES WERE TOO SMALL FOR THE RV. ALL THE TIRES WERE REPLACED. ON SATURDAY APRIL 30, 2011 WHILE DRIVING, THE RIGHT AXLE HIT THE DIRT, AND SOON AFTER THE CONSUMER WAS ALERTED BY ANOTHER MOTORIST, THE REAR WHEEL HAD FALLEN OFF. THE ENTIRE WHEEL HAD BLOWN OFF THE AXLE, LEAVING THE HUB NUT IN PLACE AND THE RAKE WIRES DANGLING AND THE MOTOR SWITCH FOR THE STABILIZER LEGS WERE TORN OUT. WHEN THE WHEEL FLEW OFF, IT RIPPED A GAPING HOLE IN THE RIGHT REAR OF THE RV AND RIPPED THE LICENSE PLATE FROM THE RV. ON APRIL 13, 2013, THE SAME INCIDENT HAPPENED AGAIN WITH THE WHEEL COMING OFF. THE
Suspension › Front
Filed Dec 19, 2009MT
WHILE INVESTIGATING SOME DRIPPING WATER, IT WAS NOTICED THAT THE FRONT PORTSIDE SHOCK ABSORBER IS RUBBING AGAINST THE INSIDE OF THE TIRE. THE RUBBING HAS WORN DOWN THE RAISED INFORMATION LOCATED ON THE INSIDE SIDEWALL OF THIS TIRE TO THE DEGREE OF NO LONGER BEING ABLE TO READ THE INFORMATION. UPON FURTHER INVESTIGATION, THE REAR PORTSIDE TIRE AND THE REAR STARBOARD TIRE HAVE ALSO BEEN RUBBING AGAINST THE SHOCK ABSORBERS TO THE DEGREE IT IS VERY VISIBLE TO THE NAKED EYE. IT ALSO APPEARS THAT SOME RUBBING IS OCCURRING ON THE FRONT STARBOARD TIRE AS WELL. I FEEL AND IT IS VERY OBVIOUS THE CURRENT CONDITION OF AT LEAST ONE OF THESE TIRES IS NOT SAFE TO DRIVE ON. I HAVE TRIED TO NOTIFY DUTCHMEN HOWEVER SINCE IT'S SATURDAY I WILL TRY AGAIN ON MONDAY. I HAVE SENT AN E-MAIL TO THEIR WARRANTY DEPARTMENT, CUSTOMER SERVICE AND THE SALES DEPARTMENT AND AM WAITING FOR A RESPONSE FROM THEM. *TR
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 22, 2017. Source: NHTSA Office of Defects Investigation.