Page 7 of 8 · complaints 301–350 of 366

2012 Dodge Ram 3500 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Steering
Filed Mar 4, 2014MT

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

Steering
Filed Mar 4, 201421,000 milesWA

I RECEIVED AN OFFICIAL RECALL NOTICE FOR MY VEHICLE (RECALL NOTICE N49/NHTSA 13V-529) AFFECTING THE LEFT TIE ROD. I HAVE TRIED HAVING MY TRUCK SERVICED AT TWO DIFFERENT DEALERSHIPS FOR THIS RECALL SINCE RECEIVING THIS NOTICE IN LATE DECEMBER 2013. THE DEALERSHIPS HAVE NOT BEEN ABLE TO SCHEDULE MY SERVICE BECAUSE THEY SAY CHRYSLER IS HAVING DIFFICULTY SENDING THE REPLACEMENT PARTS. THE REPAIR DELAY (THREE MONTHS) IS UNREASONABLE AND SHOULD BE ADDRESSED WITH CHRYSLER. IS IT POSSIBLE FOR OWNERS LIKE ME TO PURCHASE QUALITY AFTER MARKET PARTS TO REPAIR/ADDRESS ONLY THE RECALL ISSUES AND HAVE CHRYSLER COVER THE COST IF CHRYSLER IS HAVING DIFFICULTY FINDING SUITABLE QUALITY PARTS VENDORS? *TR

Steering
Filed Feb 28, 2014MI

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WOULD NOT BE AVAILABLE FOR ANOTHER 19 WEEKS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Steering
Filed Feb 26, 2014NY

TL- THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 13V529000 (STEERING) AND THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER STATED THAT THEY ONLY RECEIVED ONE PART PER WEEK FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THERE ARE NO FAILURES AT THIS TIME. RK UPDATED 3/28/14*CN UPDATED 04/23/14

Steering
Filed Feb 26, 2014CA

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500 . THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND WAS STILL WAITING FOR PARTS FROM AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Steering
Filed Feb 26, 20144,176 milesUT

I RECEIVED A SAFETY RECALL N49/NHTSA 13V-529 WHICH REQUESTED THAT I CONTACT THE DEALER AFTER JANUARY 6, 2014 AND SET UP AN APPOINTMENT. WHEN I CONTACTED THE DEALER SHORTLY AFTER THAT DATE WITH THE RECALL NUMBER THEY INFORMED ME THAT THEY DID NOT HAVE THE PARTS TO CORRECT AND THEY WOULD NOTIFY ME WHEN THEY ARRIVED. I HAVE CALLED BACK TWICE TO CHECK ON THE STATUS OF THE PART AND WAS GIVEN THE SAME ANSWER THAT THEY DID NOT HAVE THE PARTS TO REPAIR THE SAFETY RECALL. I WOULD EXPECT THAT IF THIS IS A SAFETY ISSUE THEY WOULD MAKE EVERY EFFORT TO GET IT CORRECTED. I HAVE USED THIS VEHICLE VERY LITTLE DUE TO THIS ISSUE. I WOULD APPRECIATE ANY HELP YOU CAN BRING TO BEAR ON DODGE TO GET THIS RESOLVED. *TR

Steering
Filed Feb 25, 2014CA

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND THE CONTACT WAS INFORMED BY THE DEALER THAT THEY ONLY RECEIVED THE REMEDY PART ONCE EVERY TWO WEEKS. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Steering
Filed Feb 24, 2014WA

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND STATED THAT HE WAS UNABLE TO HAVE THE VEHICLE SERVICED BECAUSE THE NECESSARY PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER INFORMED THE CONTACT THAT THE REMEDY PART WOULD NOT BECOME AVAILABLE FOR ANOTHER SIXTEEN WEEKS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Steering
Filed Feb 20, 2014WA

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 : (STEERING) AND HAD BEEN WAITING FOR PARTS TO HAVE THE REPAIRS PERFORMED. HE CONTACTED AN AUTHORIZED DEALER BUT THE DEALER WAS NOT ABLE TO SERVICE THE VEHICLE BECAUSE HE DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Steering
Filed Feb 19, 2014IN

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 05/28/14*LJ UPDATED 05/29/2014 *JS

Steering
Filed Feb 19, 2014AZ

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER ADVISED THAT THEY WERE ONLY RECEIVING ONE RECALL KIT PER WEEK. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Steering
Filed Feb 12, 201448,000 milesWI

N49 SAFETY RECALL. NO PARTS AVAILABLE. VEHICLE IS WANDERING FROM PART WEAR/FATIGUE. I AM TOLD COULD TAKE UP TO 8 MONTHS TO GET PART AND MAKE REPAIRS. I USE THIS VEHICLE TO MAKE MY LIVING, IF IT IS UNSAFE TO DRIVE, WHAT AM I SUPPOSED TO DO? I NEED ASSISTANCE, CHRYSLER SAYS THEY FEEL FOR MY SITUATION, BUT THAT IT IS NOT THEIR ISSUE BUT A SUPPLIER ISSUE. I PURCHASED MY TRUCK FROM CHRYSLER NOT THE SUPPLIER, I BELIEVE THAT IT IS CHRYSLER'S RESPONSIBILITY TO EITHER FIX MY TRUCK IN A TIMELY MANNER OR PROVIDE A REPLACEMENT. 8 MONTHS IS NOT TIMELY OR ACCEPTABLE, PLEASE HELP. *TR

Steering
Filed Feb 10, 2014TX

2012 DODGE RAM 3500. CONSUMER WRITES IN REGARDS TO TIE ROD BALL STUD RECALL NOTICE. *SMD THE CONSUMER WAS INFORMED TWICE, THE PARTS WERE NOT AVAILABLE. RECALL# 13V529000

Steering
Filed Feb 7, 2014LA

TL* THE CONTACT OWNS A 2012 DODGE 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND STATED THAT THE DEALER INFORMED THE CONTACT THAT THEY ONLY RECEIVED ONE PART PER WEEK FOR THE REMEDY. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Steering
Filed Feb 6, 2014IA

2012 DODGE RAM 3500. CONSUMER WRITES IN REGARDS TO GEAR BOX PROBLEMS. *SMD THE CONSUMER STATED AFTER THE GEAR BOX WAS REPLACED, THE VEHICLE OPERATED EVEN WORSE. THE DEALER REPLACED THE GEAR BOX THREE TIMES. THE GEAR BOXES THE DEALER ORDERED, WERE LOOSE ON THE INSIDE AND HAD SO MUCH PLAY, THE VEHICLE COULD BARELY BE DRIVEN. THE CONSUMER ALSO RECEIVED A RECALL NOTICE, REGARDING THE TIE ROD. HOWEVER, THE PARTS WERE NOT AVAILABLE, AND THE CONSUMER WAS PLACED ON A LIST. *JB

Steering
Filed Feb 5, 2014FL

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND STATED THAT DEALER WAS ONLY RECEIVING ONE PART PER WEEK. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE. THE CONTACT WAS PUT ON WAITING LIST. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Steering
Filed Feb 5, 2014SD

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING ). THE CONTACT STATED THAT HE ATTEMPTED TO GET THE VEHICLE REPAIRED BUT WAS INFORMED THAT PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT DID NOT EXPERIENCE A FAILURE.

Steering
Filed Feb 5, 2014TX

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500 HD. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/14/14*LJ THE CONTACT STATED THE VEHICLE HAS BEEN REPAIRED. *TR

Steering
Filed Feb 5, 2014OR

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HAD HOWEVER, THE DEALER STATED THAT THE PART NEEDED TO COMPLETE THE RECALL SERVICE WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT STATED THAT THERE WAS A RESTRICTION ON THE REPAIR PART BECAUSE THEY COULD NOT SUPPLY ENOUGH REPAIR KITS TO THE CUSTOMERS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/28/14*CN

Steering
Filed Feb 4, 2014CA

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Steering
Filed Feb 3, 2014SD

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER:13V529000 (STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALERS WERE ONLY RECEIVING ONE PART PER WEEK. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2013, THERE SHOULD BE A REMEDY AVAILABLE BEFORE FEBRUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Steering
Filed Feb 3, 2014VA

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND WAS INFORMED BY THE DEALER THAT THEY WERE ONLY RECEIVING ONE PART PER WEEK FOR THE RECALL REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

Steering
Filed Jan 31, 2014TX

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE THAT THE PART WOULD BE AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED REGARDING THE PARTS NOT BEING AVAILABLE. THERE ARE NO FAILURES AT THIS TIME.

Steering
Filed Jan 31, 20145,000 milesID

WE RECEIVED A RECALL ON THIS DODGE TRUCK. WE CALLED MANY DEALERS INCLUDING THE DEALER WE BOUGHT IT FROM FISHER DODGE YUMA AZ. THERE ARE NO PARTS AVAILABLE FOR THIS RECALL AND FOUND OUT ITS GOING TO BE 2 MONTHS MIN. THIS TRUCK IS OUR ONLY TRANSPORTATION, WHAT ARE WE SUPPOSE TO DO...WE ARE IN ARIZONA AND WE LIVE IN IDAHO. AS FAR AS I CAN TELL THIS TRUCK IS UNSAFE AND WE SHOULD NOT BE DRIVING IT WITHOUT THE FIX FOR THE RECALL...WE ARE 70 YEARS OLD, THIS STRESS IS A KILLER....WE HAVE TO USE OUR TRUCK OR WE HAVE NO WAY TO GET AROUND AT ALL, WHAT DO YOU EXPECT US TO DO AND HOW CAN DODGE GET AWAY WITH THIS....YOU KNOW AS WELL AS I DO THAT WHEN THE PARTS ARE AVAILABLE THERE WILL BE TOO MANY TRUCKS TO FIX ALL AT ONCE. WHEN WE GO BACK TO IDAHO WE PULL A CARGO TRAILER, THIS IS HORRIBLE!!!!!!!!!! HOW CAN THIS BE ALLOWED TO HAPPEN...WE DO NOT HAVE ANOTHER VEHICLE AND EACH TIME WE DRIVE THIS TRUCK WE ARE GOING TO WORRY IF THE LEFT TIE ROD BALL STUD ON OUR TRUCK IS GOING TO FRACTURE AND LOSE DIRECTIONAL CONTROL AND CRASH WITHOUT WARNING???? HOW MANY PEOPLE COULD THAT KILL IF THAT HAPPENED ON THE HIGHWAY, INCLUDING OURSELVES. DODGE SHOULD BE ASHAMED OF THEMSELVES AND SPEND WHAT EVER IS NECESSARY TO FIX THIS TERRIBLE PROBLEM NOW...NOT MONTHS FROM NOW....WE ASK FOR YOU TO HELP US! WE ARE IN LIMBO IN ARIZONA! *TR

Steering
Filed Jan 30, 2014NC

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 13V529000 (STEERING). THE CONTACT WAS DISPLEASED THAT THE WHEEL ALIGNMENT WAS NOT INCLUDED IN THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE PRIOR TO THE RECALL REPAIR BEING PERFORMED ON THE VEHICLE.

Steering
Filed Jan 29, 2014MO

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALER WAS ONLY RECEIVING ONE PART PER WEEK. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JANUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Suspension
Filed Jan 28, 201425,000 milesTX

HAD RIGHT FRONT TIRE REPLACED AT 25,000 MILES DUE TO WEAR. IN JANUARY, 2014, REC'D NOTICE FROM CHRYSLER TO TAKE VEHICLE IN FOR PARTS REPLACEMENT TO PREVENT WRECK. SERVICE DEPT AT DEALER SAID 'PARK IT UNSAFE TO DRIVE..BE 10-12 WKS BEFORE PART CAN BE SECURED TO REPLACE'..CALLED THE RECALL PEOPLE THEY SAID 'ONLY 1 PART PER WEEK GOING TO DEALERSHIPS TO REPAIR 2008-2012 MODEL VEHICLES IN THE 1500, 2500, 3500 SERIES TRUCKS..WENT TO DEALERSHIP ON JAN 27, 2014, THEY PROCLAIMED NOT TO KNOW THE RATE OF REPAIRS PARTS AVAILABLE..SAID THEY CALLED AND FOUND OUT SAME INFO I HAD..BUT THEY WANTED TO WORK A DEAL TO GET US OUT OF THE UNSAFE TRUCK AND INTO A NEWER TRUCK WITH NO DEFAULTS..SAME PRICE, ETC AS TRUCK CURRENTLY ..DIDN'T WORK THAT WAY TODAY, JANUARY 28 WHEN WE RETURNED FOR FIGURES..NEW TRUCK WOULD COST $11,000 MORE THAN WHAT WE NOW OWE ON THE 2012 ..SO WE NIXED THE DEAL, BUT WE STILL HAVE TRUCK UNSAFE TO DRIVE BECAUSE CHRYSLER WON'T PROVIDE THE PARTS TO MAKE THE VEHICLES SAFE.. *TR

Steering
Filed Jan 27, 2014CO

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 13V529000 (STEERING) AND THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THERE ARE NO FAILURES AT THIS TIME.

Steering
Filed Jan 27, 201410,000 milesNV

I RECEIVED A SAFETY RECALL NOTIFICATION DEC 2013 LETTING ME KNOW I NEEDED TO CONTACT A DODGE DEALER STARTING 1.6.14 TO SCHEDULE A SERVICE APPOINTMENT FOR THE REPAIR. RECALL IS FOR THE LEFT TIE ROD BALL STUD WHICH MAY FRACTURE AND CAUSE A LOSS OF DIRECTIONAL CONTROL AND OR CRASH WITHOUT WARNING. 1.6.14 I EMAILED THE DODGE DEALER IN CARSON CITY, NV 1.7.14 I CALLED THE DODGE DEALER IN CARSON CITY, NV AND WAS TOLD I WAS NUMBER 60 IN A LINE FOR THIS RECALL AND NO PARTS HAVE ARRIVED TO DATE. 1.7.14 I CALLED THE CHRYSLER GROUP RECALL ASSISTANCE CENTER AND WAS TOLD NO PARTS HAVE SHIPPED YET AND THERE IS NO TIMELINE SET FOR GETTING PARTS TO DEALERS. 1.24.14 I LEFT A MESSAGE AT THE DODGE DEALER IN CARSON CITY, NV. MY CALL WAS RETURNED AND I WAS TOLD NO PARTS HAVE ARRIVED YET AND I AM STILL NUMBER 60 IN LINE FOR THE REPAIR. OBVIOUSLY, I AM CONCERNED ABOUT THE POTENTIAL FOR A LOSS OF DIRECTIONAL CONTROL. I AM LOOKING AT GETTING ASSISTANCE ON HOW WE CAN HELP DODGE SPEED UP THE RECALL REPAIR PROCESS. *TR

Steering
Filed Jan 25, 201413,000 milesIN

RECEIVED A RECALL IN DECEMBER 13V529000 DATED 11/06/2013 ON MY RAM 3500: TOOK TO DEALER FOR INSPECTION AND THE TRUCK IS ONE WITH THE DEFECTIVE PART. DEALER STATES THAT THE PARTS ARE NOT AVAILABLE FOR REPAIR AND NO ESTIMATED TIME OF RECEIPT, (PUT ON LIST) AT JEFF WYLER CDJ IN LAWRENCEBURG, IN. 47025.. THIS SEEMS LIKE A SITUATION WHERE NHTSA SHOULD STEP IN AND PROTECT THE PUBLIC FROM THIS POTENTIAL LOSS OF STEERING AND POSSIBLE LOSS OF LIFE DUE TO CHRYSLER GROUP LLC.'S LACK OF CONCERN FOR THEIR CUSTOMERS. THEY SHOULD PROVIDE VEHICLES TO THE OWNERS FOR USE UNTIL THEY COMPLY WITH THE PRESCRIBED REPAIRS OF THESE TICKING TIME BOMBS. *TR

Suspension
Filed Jan 24, 20149,000 milesTX

RECEIVED A SAFETY RECALL FOR NOTIFICATION CODE N49 ON THE LEFT TIE ROD BALL. FOLLOWED THE INSTRUCTIONS AND TOOK THIS NOTICE TO THE LOCAL DEALER THE GREG ORR AUTO COLLECTION. WE WERE TOLD THAT THEY COULD NOT GET THE PARTS, THAT THEY WERE NOT AVAILABLE AND DID NOT EXPECT TO BE FOR SEVERAL MONTHS. IT WOULD PROBABLY BE MARCH OR LATER. OUR INFORMATION WAS WRITTEN DOWN ON A SCRATCH PAD. THIS IS VERY CONCERNING BASED ON THE SEVERITY OF THE RECALL AS DESCRIBED ON THE RECALL NOTICE. I WOULD LIKE TO KNOW WHY PARTS ARE NOT AVAILABLE FOR THIS RECALL. I WANT THIS WORK/REPAIR PERFORMED IMMEDIATELY. I DRIVE THIS TRUCK DAILY AND PULL CATTLE AND OTHER WORK TRAILERS FREQUENTLY AND AM CONCERNED FOR MY SAFETY. *TR

Steering
Filed Jan 24, 2014CA

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN 13V529000 (STEERING) AND STATED THAT THE REMEDY PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THERE ARE NO FAILURES AT THIS TIME.

Steering
Filed Jan 24, 2014CO

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

Steering
Filed Jan 23, 2014WI

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE UNTIL APRIL OF 2014. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED NOVEMBER 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JANUARY 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 02-28-14 *BF UPDATED 03/18/2014 *JS

Steering
Filed Jan 23, 2014TX

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART WOULD NOT BECOME AVAILABLE UNTIL APRIL 2014. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Steering
Filed Jan 23, 2014CO

RECEIVED RECALL NOTICE (N49) IN NOVEMBER. CALLED DEALER MULTIPLE TIMES TO MAKE APPT FOR TIE ROD REPLACEMENT AND WAS TOLD EACH TIME TO CALL BACK IN A FEW WEEKS TO SEE IF PARTS WERE AVAILABLE. CALLED CHRYSLER AND WAS TOLD THAT THERE WAS NO TIME FRAME IN WHICH THE PARTS WOULD BE AVAILABLE. CHRYSLER DOES NOT SEEM VERY CONCERNED ABOUT OUR SAFETY, CONSIDERING THEY STILL DON'T HAVE PARTS TO FIX THE "SAFETY RECALL." *TR

Steering
Filed Jan 17, 2014VT

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V529000 (STEERING) HAD AN EXCEEDED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER ADVISED THAT THE DEALER WOULD ONLY RECEIVE ONE REPAIR KIT PER WEEK. THE DEALER ADDED THE CONTACT TO A WAITING LIST BUT COULD NOT PROVIDE A DATE FOR THE CONTACT TO RETURN THE VEHICLE FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Steering
Filed Jan 16, 2014CO

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V529000 (STEERING) AND WAS INFORMED BY THE DEALER THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

Steering
Filed Jan 16, 2014OR

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V529000(STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT STATED THAT THE DEALER INFORMED HER THAT THE PARTS WERE NOT AVAILABLE AND ON A NATIONAL BACK ORDER. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2013, THERE SHOULD BE A REMEDY AVAILABLE BEFORE JANUARY OF 2014. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

Steering
Filed Jan 14, 2014NJ

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V529000 (STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION NOVEMBER 2013. THE CONTACT STATED THAT HER LOCAL DEALER INFORMED HER THAT THE PARTS WOULD NOT BECOME AVAILABLE UNTIL APRIL OR MAY OF 2014. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/05/14*LJ

Suspension
Filed Jan 13, 201412,000 milesWV

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT BOTH UPPER AND LOWER PASSENGER'S SIDE BALL JOINTS FAILED. THE VEHICLE WAS NOT TAKEN FOR INSPECTION AND WAS NOT REPAIRED. THE CONTACT WAS CONCERNED THAT THE FAILURE COULD IMPACT THE STEERING. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

Steering
Filed Jan 13, 2014MN

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) BUT WAS INFORMED BY THE DEALER THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Steering
Filed Jan 13, 2014MS

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT HE RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND WAS ADVISED BY THE DEALER THAT THEY CAN ONLY ORDER ONE PART PER WEEK AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Steering
Filed Jan 10, 2014300 milesIN

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA RECALL CAMPAIGN NUMBER: 13V529000 (STEERING). THE DEALER INFORMED HIM THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED; HOWEVER, THE VEHICLE WAS NOT REPAIRED. THERE ARE NO FAILURES AT THIS TIME.

Suspension
Filed Jan 9, 20149,600 milesFL

VEHICLE PULLS TO THE LEFT ABRUPTLY WITHIN THE FIRST MONTH AND AFTER 4 ALIGNMENT FROM THE LOCAL DEALER WITHIN 6 MONTHS OF USE THE TRUCK STILL PULL TO THE LEFT SIDE. *TR

Steering
Filed Jan 9, 20147,500 milesMT

I HAVE RECENTLY RECEIVED A RECALL NOTICE (N49) TO REPLACE THE LEFT TIE ROD ON MY TRUCK. ACCORDING TO THE DEALER AND CHRYSLER LLC, THERE IS A PART SHORTAGE AND THERE IS ONLY 1 PART, PER DEALER, PER WEEK, THAT IS SUPPLIED. THE DEALER TOLD ME THERE ARE 20 PEOPLE IN FRONT OF ME ON THE LIST, WHICH MEANS I AM ANTICIPATING A 5 MONTH WAIT AND THAT I SHOULD NOT DRIVE THE TRUCK DUE TO POTENTIAL FAILURE LEADING TO DAMAGE AND PERSONAL INJURY. THAT IS AN UNACCEPTABLE WAITING PERIOD TO GO WITHOUT A VEHICLE OR BEING FORCED TO DRIVE IN A DANGEROUS SITUATION. THE RECALL NOTICE STATES TO FILE A COMPLAINT IF THE REPAIR IS NOT COMPLETED "IN A REASONABLE TIME." I ALSO CONTACTED CHRYSLER LLC AT 800-334-9200 AND MADE A COMPLAINT TO THEM AND THEY OFFERED NO OTHER SOLUTIONS: LOANER, REIMBURSEMENT FOR RENTAL, ETC. *TR

Steering
Filed Jan 9, 2014MS

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER AND DEALER WERE CONTACTED AND STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 2/11/14*CN

Exterior Lighting
Filed Jan 9, 201415,000 milesWY

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THERE WERE BROKEN WIRES IN THE HARNESS THAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MECHANIC HAD TO REPAIR THE PIN CONNECTOR BUT TO NO AVAIL. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATELY FAILURE MILEAGE WAS 15,000.

Steering
Filed Jan 7, 201440,000 milesCA

RECEIVED SAFETY RECALL NHTSA 13V-520 CONCERNING LEFT TIE ROD BALL STUD. CONTACTED DEALER AND WAS TOLD PARTS ARE UNAVAILABLE AND TO CALL BACK MID-FEBRUARY FOR A POSSIBLE APPOINTMENT IF PARTS BECOME AVAILABLE. RECALL NOTICE STATES DEFECT COULD CAUSE LOSS OF DIRECTIONAL CONTROL. *TR

Steering
Filed Jan 7, 2014TX

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Dodge Ram 3500 → · Every Ram 3500 year → · How the figures are calculated →