I HAVE TAKEN MY VEHICLE IN TWICE FOR A VIBRATION IN THE STEERING WHEEL AND THE VEHICLE WOULD PULLED TO THE LEFT. THE FIRST TIME I BROUGHT IT IN THEY SAID IT WAS DUE TO TIRE WEAR AND THEY REPLACED THE TIRE FREE OF COST. I TOOK THE CAR IN ABOUT FIVE MONTHS LATER BECAUSE IT WAS STILL DOING THE SAME THING THIS TIME THEY SAID IT WAS NORMAL TIRE WEAR AND THEY NOTHING ABOUT IT.
2002 Dodge Neon complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
THIS CAR HAS USED MORE THAN 10 QUARTS OF OIL SINCE NEW (NOT COUNTING CHANGES). IT HAS JUST OVER 20K MILES NOW AND STILL USES OIL. IT DOES NOT SMOKE OR LEAK. THE FUEL MILEAGE IS NOWHERE NEAR THE ADVERTISED MILEAGE. THE DEALER WAS CONTACTED REGARDING NO BRAKE LIGHTS JUST AFTER PURCHASE. AFTER TWO TRIPS TO THE DEALER (AND THE SERVICE WRITER TELLING US THAT WE REMOVED THE CIGARETTE LIGHTER ADAPTER WRONG), THEY DISCOVERED THE WIRING HARNESS FOR THE BACKUP LIGHTS WAS CRUSHED BY THE SHIFTER IN REVERSE AND SHORTED THE LIGHTS. AFTER COMPLAINING ABOUT POOR STARTING AND SHUDDERING AFTER A COLD SOAK, THE DEALER REPLACED THE INJECTOR O-RINGS, WHICH SOLVED THE SHUDDER, BUT NOT THE MILEAGE. NOTHING HAS HELPED THE OIL USAGE, NOT EVEN THE TWO TRIPS TO THE DEALER TO REPLACE A BAFFLE IN THE VALVE COVER AND AN "OIL CONSUMPTION" TEST, WHICH WE PERFORMED. YES, IT USES OIL. I SHOULD'VE BOUGHT MY DAUGHTER A NISSAN, OR, LIKE I JUST BOUGHT MYSELF, A BRAND NEW FORD PICKUP. THIS WAS MY FIRST AND LAST DAIMLER-CHRYSLER PRODUCT...EVER!
I TURNED THE KEY THAT MORNING TO GO TO WORK, THE CAR WAS TOTALLY DEAD. I CALLED CHRYLER ROADSIDE ASSISTANCE, SENT A TOW TRUCK, GAVE ME A JUMP, I LET THE CAR RUN FOR 45 MINUTES BEFORE GOING TO WORK, I STARTED DRIVING, DASHBOARD LIGHTS WERE BLINKING LIKE CRAZY, THE GAS GUAGE KEPT MOVING UP & DOWN, AND THE SEATBELT LIGHT STARTED BLINKING. DROVE TO CARMAX/LOS ANGELES AND THEY WERE CLOSED. I DROVE HOME, WOULDN'T RESTART, CALLED THE TOW TRUCK AGAIN, CAR TOWED TO DODGE DEALER (ON MANCHESTER & ISIS/INGLEWOOD). I WAS TOLD THAT THE BATTERY CELL HAD DISLOCATED, REPLACED BATTERY AND I WAS TOLD THAT EVERYTHING WAS FINE. 12/20/02: DRIVING HOME ON THE 405 FREEWAY, THE CAR BEGAN TO JERK AND ALL THE DASHBOARD GUAGES WERE GOING UP AND DOWN, THE RADIO CUT OFF, AND THE GAS GUAGE WAS GOING CRAZY. I WAS AT THE CENTURY BLVD EXIT, I MADE A SHARP TURN TO GET OFF ON CENTURY, THEN THE CAR JUST CUT ON BY ITSELF. I CONTINUED TO DRIVE ABOUNT 1 MILE AND THE CAR TOTALLY WENT DEAD. THERE WERE NO LIGHTS OR POWER. I CALLED FOR A TOW, THE CAR WAS TOWED TO DOWNTOWN LA DODGE, I WAS TOLD THAT THE BATTERY CABLE WAS LOOSE, IT WAS TIGHTENED AND THEY DIDN'T SEE ANY OTHER PROBLEMS.. 12/23/02: DROVE AROUND THE CORNER FROM MY HOUSE (1/4) MILE, CAR CUT-OFF IN THE MIDDLE OF THE STREET. MY FRIEND CAME, TOUCHED THE BATTERY CABLE, AND THE CAR STARTED. WHEN I DROVE ABOUT ANOTHER 1/4 MILE, THE CAR SHUT-OFF AGAIN. I CALLED THE TOW TRUCK, THE CAR WAS TOWED TO THE SELLER (SANTA MONICA NISSAN), THEY KEPT THE CAR FOR A WEEK TRYING T
VEHICLE WAS INVOLVED IN A FRONT PANEL COLLISION ON THE DRIVER SIDE AND NEITHER AIR BAG DEPLOYED. DEALER AND THE MANUFACTURER HAS NOT BEEN NOTIFIED AT THIS TIME. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION. TS
CONSUMER HAS PROBLEMS WITH THE SAFETY BELTS. THE PLASTIC PIECE ON THE BELT WHICH CREATED TENSION TO MAKE THE BELT TIGHTEN TO KEEP IT FROM BECOMING LOOSE BROKE THREE TIMES. *JB
CONSUMER STATE WHILE TRAVELING NOTICE SMOKE COMING FROM UNDER HOOD. CONSUMER PULL VEHICLE OVER AND LOOK UNDER HOOD AND NOTICE FLAMES ON ENGINE. CONSUMER CLOSE HOOD FIRE WAS PUT OUT. VEHICLE WAS TOWED TO DEALER TECHNICIAN NOTICE POWER STEERING HOSE WAS TO CLOSE TO THE EXHAUST. PLEASE PROVIDE FURTHER INFORMATION. TS
WHEN APPLYING THE BRAKES VEHICLE JERKS AND PEDAL ALMOST GOES TO THE FLOOR. CAUSE IS UNKNOWN. PLEASE PROVIDE MORE INFORMATION. TS
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH SEVERE REFRACTION ON UNCOMING HEADLIGTHS AS WELL AS STATIONARY LIGHTS. DEALER WAS CONTACTED AND STATED THAT IS NORMAL ON THE VEHICLE AND ALSO IF WAS THEM NOT TO DRIVE THE CAR AT NIGHT. MR
FUEL MILEAGE NOT UP TO RATING 20 MPG NOW RATING 33 MPG. VEHICLE ONLY 5 MONTHS OLD. DT
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE AIR BAG LIGHT ON THE VEHICLE PANEL. DEALER HAS BEEN CONTACTED AND VEHICLE HAS BEEN TAKEN TO THE DEALER ABOUT 5 TO 7 TIMES AND PROBLEM STILL THERE. MR
CAR GETS GAS MILEAGE OF 16.5 - 17.8 MPG CITY. ADVERTISES 22 - 28, HWY 26.6 ADVERTISES 26-38. ATTITUDE IS SYSTEMS CHECK SO TOUGH LUCK. MR
CONSUMER STATES THAT SHE WAS INVOLVED IN A FRONT PASSENGER SIDE COLLISION AT APPROX 40-45MPH. BOTH PASSENGER AND DRIVER AIR BAGS DID NOT DEPLOY. *SCC
THIS VEHICLE WAS PURCHASED "NEW" WITH ALL SEASONAL TIRES, P18560R15. THIS VEHICLE CAN ONLY USE SNOW OR STUDDED TIRES IF OWNER PURCHASES 4 MORE NEW TIRES WITH DIFFERENT SIZE, P18565R15. THAT WOULD BE THE ONLY WAY THAT OWNER CAN HAVE SNOW TIRES. IT IS NOT AVAILABLE BY TIRE SIZE THAT WAS PURCHASED WITH VEHICLE. MANUFACTURER WAS CONTACTED TO SEE IF RESOLUTION WOULD BE GIVEN, BUT NO FURTHER ASSISTANCE WAS GIVEN. PLEASE DESCRIBE DETAILS. *AK
WHILE TRVELING AT 40 MILES DOWN HILL CONSUMER WAS BLINDED BY THE SUN, AND HIT ANOTHER DRIVER ON FRONT SIDE. NONE OF AIRBAGS DEPLOYED.*AK
CONSUMER STATES THE VEHICLE STALLED WHILE DRIVING, THE VEHICLE WAS TOWED TO THE DEALERSHIP AND CONSUMER WAS INFORMED THAT THE ENGINE HAD LOCKED UP, DURING INSPECTION OF THE VEHICLE, IT WAS POINTED OUT TO THE CONSUMER THAT THE AIR INTAKE PORT LAYS UNDER THE VEHICLE PARALLEL TO THE WHEEL AND IS EASILY ACCESSIBLE TO WATER COMING OFF THE ROAD AND BEING DISPLACED BY THE MOVING TIRE, CONSUMER ARGUED THAT IT SHOULD BE CONSIDERED A MANUFACTURING DEFECT SINCE IT SEEMED TO BE IN THE WRONG LOCATION, THE DEALER STATED IT WAS NOT A MANUFACTURING DEFECT AND THAT THE VEHICLE SHOULD NOT HAVE BEEN DRIVEN IN HIGH WATER, HOWEVER CONSUMER DISAGREES AND STATES THAT YES IT WAS RAINING, BUT THE WATER WAS NOT THAT HIGH, THE DEALER REPLACED THE ENGINE BLOCK.*JB
CAR TOOK ON WATER FROM THE "AIR INTAKE" PORT CAUSING ME TO STOP--HAD NO CONTROL OF CAR WHEN IT STOPPED--ACCORDING TO THE DODGE DEALER THE ENGINE SEIZED FROM THE RAIN WATER INTAKE--SAME DAY IT COULD NOT BE STARTED AGAIN--WAS FROM A RUSTED STARTER AS PER DODGE DEALER--CAR WAS SOLD BACK TO DODGE DEALER AT A LOSS
TRANSMISSION SLIPS FROM 1ST TO 2ND GEAR, AIR CONDITION DOES NOT GET VERY COLD, 15 MILES PER GALLON, STEERING WHEEL STARTS TO VIBRATE AFTER 45MPH, FRONT AND BACK BRAKES SQUEAK, MINOR LEAK UNDER DRIVER SIDE DASH BOARD, CAR STARTS TO VIBRATE HARSHLY IN A DRIVE IDLE AT A RED LIGHT, CAR STALLS WHILE SITTING IN PARK, CAR STALLS WHILE GOING IN REVERSE ON A VERY SLIGHT INCLINE, AND WHEN EVER I PUT DOWN MY WINDOWS, OPEN MY SUN ROOF OR EVER HAVE THE AIR CONDITION ON, YOU CAN FEEL AND HEAR THE CAR JUST LOSE POWER WHEN I DO ONE OF THOSE THINGS DEALERSHIP TOLD ME TO GO TO A DIFFERENT GAS STATION, TO SOLVE MY GAS PROBLEM, COME ON 15MPG THATS A CAR DEFECT, ALL THE OTHER PROBLEMS THEY TOLD ME THEIR COMPUTER DID NOT DETECT ANYTHING AND THEY COULD NOT DUPLICATE IT AND THEY COULDNT DO NOTHING. CALLED CHRYSLER HEAD QUARTERS, I MIGHT AS WELL HAVE CALLED MY NEIGHBOR TO GET HELP. CHRYSLER HEAD QUARTERS CALLED DEALERSHIP UP AND TOLD THEM TO HOOK UP A CO-PILOT TO MONITOR MY CAR FOR A FEW WEEKS. WENT TO THE DEALERSHIP TO FIND OUT THAT THEIR'S DID NOT WORK ALONG WITH ALL THE OTHER DODGE DEALERSHIPS. I WILL NEVER BUY ANOTHER DODGE OR CHRYSLER CAR AGAIN.. BECAUSE OF ALL THESE PROBLEMS I AM STUCK PAYING 400 BUCKS A MONTH WITH A 20% INTEREST RATE ON A LEMON CAR...NEONS NEED TO BE TAKEN OFF THE ROAD. NOW I AM SELLING THE CAR FOR A LOSE BECAUSE THEY CAN NOT FIX OR MAKE A CAR THE RIGHT WAY. *AK
WHILE DRIVING IN RAINY WEATHER DROVE OVER A SMALL PUDDLE OF WATER AND WITHOUT WARNING VEHICLE SHUT OFF. THEN, BECAME INOPERABLE. DEALER HAS BEEN NOTIFIED. HOWEVER , DEALER STATED IT WAS CONSUMER'S NEGLECT ON DRIVING AROUND PUDDLE.MECHANIC STATED WATER WAS ABLE TO GET INTO ENGINE.*AK
WAS INVOLVED IN AN ACCIDENT WHERE I DROVE INTO THE BACK OF A CAR GOING 35 MPH AND NEITHER OF THE FRONT AIR BAGS DEPLOYED. I AM CONCERNED IN THAT THIS CAR WAS BOUGHT FOR MY DAUGHTERS, AND HAD THEY BEEN DRIVING IT MIGHT HAVE BEEN A DIFFERENT STORY.*AK
WHEN APPLYING BRAKES TO SLOWDOWN THEY WOULD FAIL TO CATCH PROPERLY. THIS CAUSES EXTENDED STOPPING DISTANCE. FOR THE BRAKES TO CATCH, SOMETIMES, WOULD NEED TO PUMP BRAKE PEDAL. PROBLEM IS INTERMITTENT. *AK
(1) THE VEHICLE DRIFTS TO THE RIGHT AT SPEED (2) THE VEHICLE PULLS TO THE RIGHT ON ACCELERATION FROM A STOP-THE STEERING WHEEL ACTUALLY MOVES TO THE RIGHT AS DOES THE VEHICLE IF YOU DON'T PREVENT IT FROM VEERING OFF THE ROAD (3) THE WHOLE CAR WOBBLES FROM SIDE TO SIDE AT LOW SPEED-THE SENSATION IS LIKE THERE IS AN EGG SHAPED TIRE (4) TAILPIPE MISALIGNED AND MELTED PORTION OF REAR BUMPER.*AK (DOT NUMBER: M6MF TIRESIZE: P185/60R15)
DRIVER AND PASSENGER SIDE AIRBAGS FAILED TO DEPLOY DURING A FOURTY-FIVE MILE PER HOUR FRONT END COLLISION. DEALER HAS BEEN CONTACTED. *AK DURING THE ACCIDENT THE CONSUMER TRIED TO STOP WITH BRAKES BUT HIS TIRES LOCKED UP.
WHILE DRIVING STEERING WHEEL WOULD CONSTANTLY VIBRATE. HARD TO MAINTAIN CONTROL OF VEHICLE WHEN VIBRATION HAPPENS. *AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Dodge Neon → · Every Neon year → · How the figures are calculated →