Page 15 of 29 · complaints 701–750 of 1,433

2009 Dodge Journey complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Electrical System
Filed May 5, 2015SC

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed May 5, 201564,000 milesMO

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE WIN MODULE AND IGNITION SWITCH NEEDED TO BE REPLACED AND THE KEY FOBS NEED TO BE REPROGRAMMED. THE DEALER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 64,000. UPDATED 09/03/15*LJ THE CONSUMER STATED THE MANUFACTURER WOULD NOT REIMBURSE THE COST OF REPAIRS BECAUSE THE SYMPTOMS DID NOT LINE UP WITH OTHER RECALLS. THE MANUFACTURER ADVISED THAT IF THE VEHICLE HAD NO FAILURE AT ALL THEN THEY WOULD HAVE PAID FOR THE REPAIR. UPDATED 12/8/2015 *JS

Electrical System
Filed May 5, 201565,000 milesCO

PRE-EXISTING RECALL # 14V-373 IS GETTING OLD, I HAVE INITIAL NOTICE OF RECALL FROM DODGE BUT NEVER RECEIVED NOTICE TO GET FIXED, SAYING PARTS NOT AVAILABLE. THIS NEEDS ATTENTION, I DON'T NEED TO BE ANOTHER STATISTIC FOR LACK OF RECALL REPAIRS. *TR

Electrical System
Filed May 2, 201531,000 milesGA

ALL THE VEHICLE DASH LIGHTS STARTED FLASHING, GAUGES BOUNCED TO 0 AND BACK, WIPERS WOULD ACTIVATE, AND VEHICLE MADE CHIME NOISE - REPEATEDLY. THE PROBLEM WILL SOMETIMES LAST ONLY FOR A FEW SECONDS AND OTHER TIMES FOR THE DURATION OF THE DRIVE, AND EVEN CONTINUING UPON STARTUP OF THE NEXT DRIVE. THIS PROBLEM WAS VERY INTERMITTENT TO BEGIN WITH AND NOW IS BECOMING MORE COMMON. I HAVE NOT BEEN ABLE TO FIND A SOLUTION AND THE DEALER ORIGINALLY TOLD ME THAT THEY COULD NOT HELP ME BECAUSE THEY COULD NOT DUPLICATE THE PROBLEM. THIS PROBLEM IS WELL KNOWN ON MANY ONLINE FORUMS AND IS A HUGE SAFETY CONCERN FOR MY WIFE AND CHILDREN. I BELIEVE THAT IT MAY BE AN ISSUE RELATED TO THE TIPM AND RELATED TO NHTSA ACTION NUMBER :DP14004. DODGE REALLY NEEDS TO RECALL THIS ISSUE, IMMEDIATELY. THE PROBLEM IS HAPPENING VERY FREQUENTLY NOW. *TR

Electrical System
Filed Apr 29, 2015LA

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Apr 28, 2015FL

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR A RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/1/15*CN THE CONSUMER STATED THE VEHICLE WAS SCHEDULED TO BE REPAIRED ON SEPTEMBER 15TH AFTER RECEIVING THE SECOND NOTICE. UPDATED 9/15/015 *JS

Electrical System
Filed Apr 23, 2015NJ

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/1/15*CN UPDATED 9/15/15*JS

Power Train
Filed Apr 20, 201533,729 milesMD

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE TRAVELING 35 MPH, THE TRANSMISSION FAILED. THE CONTACT STATED THAT SMOKE APPEARED UNDER THE HOOD AND FLUID LEAKED UNDERNEATH THE VEHICLE. THE CONTACT STATED THAT THE TRANSMISSION WAS REPAIRED PREVIOUSLY UNDER AN EXTENDED WARRANTY. THE VEHICLE WAS DIAGNOSED THE TECHNICIAN VERIFIED AN ISOLATED OIL LEAK TO THE POWER TRANSFER UNIT, AS THE CASE WAS CRACKED. THE POWER TRANSFER UNIT WAS REPLACED. . THE FAILURE MILEAGE WAS 33,166. UPDATED 7/14/15*CN

Air Bags
Filed Apr 20, 2015NJ

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THAT CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART NEEDED FOR REPAIR WAS NOT AVAILABLE. THE CONTACT MADE SEVERAL ATTEMPTS TO SPEAK TO THE MANUFACTURER; HOWEVER, DUE TO LONG HOLD TIMES, HAD YET TO SPEAK TO A LIVE REPRESENTATIVE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Apr 17, 2015AZ

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Visibility/Wiper
Filed Apr 17, 2015110,000 milesIN

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE IN PARK, THE WINDSHIELD WIPERS FAILED TO FUNCTION INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.

Steering
Filed Apr 16, 2015MA

I HAD TO REPLACE POWER STEERING HOSE AS IT WAS FOUND LEAKING ON MY DODGE JOURNEY 2009. MY CONCERN CAME AFTER LOOKING AT 10V475000 CAMPAIGN WHERE IT SAY 2010 DODGE JOURNEY HAD SAME FAULTY PART, DO IT ALSO APPLIES TO 2009 DODGE JOURNEYS? *TR

Engine
Filed Apr 15, 201542,000 milesNY

FOR ALMOST A YEAR THE DOESN'T START WHEN IT DOESN'T WANT TO I GET IN THE CAR AND EVERYTHING LIGHTS UP AND THE ENGINE JUST CLICKS I'VE HAD THE STARTER REPLACED THE BATTERY THE SOME MODULE WITH NEW KEYS THE SHIFTER AND NOTHING HAS HELPED IM AT A LOSS THE CAR HAS BEEN TOWED MORE TIMES THAN I CAN COUNT I'VE BEEN STUCK WITH MY CHILDREN IN DARK PARKING LOTS FAR FROM HOME IT HAPPENS WAY TO MUCH AND THE FACT THAT THEY CANT FIX THIS PROBLEM IS RIDICULOUS NO ONE SHOULD HAVE TO DEAL WITH THIS I HAVE NOW BEEN IN A RENTAL FOR 3 WEEKS IM SICK OVER THIS I LOST MY CAR IN SANDY AND BOUGHT THIS STUPID ONE TO REPLACE THAT AND NOW IM TRYING TO FIX MY HOME AND A CAR I PAY CASH FOR. *TR

Electrical System
Filed Apr 14, 201575,000 milesOH

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE KEY FAILED TO TURN OVER IN ORDER TO RESTART THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO A DEALER MORE THAN THREE TIMES DUE TO THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

Electrical System
Filed Apr 14, 201585,000 milesSC

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AFTER BEING PARKED FOR TEN HOURS; HOWEVER, THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. UPDATED 5/18/15*CN UPDATED 10/5/2017*CN

Electrical System
Filed Apr 12, 201573,223 milesNC

RANDOM ELECTRICAL ISSUES WHEN EITHER THE (1) DRIVERS SIDE DOOR IS OPENED WHEN THE CAR IS RUNNING, OR (2) WHEN THE CAR IS FIRST STARTED. WINDSHIELD WIPERS START GOING, ALL THE PANEL LIGHTS START BLINKING, INTERIOR SOUNDS BEEPING, AND GAS INDICATES ON EMPTY. THIS CONTINUES UNTIL THE CAR JUST DECIDES TO STOP. I AM AFRAID I AM GOING TO HAVE A TOTAL ELECTRICAL FAILURE WHILE DRIVING. I HOPE AND PRAY THIS BECOMES A RECALL SOON. IT'S VERY SCARY. *TR

Electrical System
Filed Apr 10, 2015MA

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/29/15*CN UPDATED 9/17/2015 *JS

Electrical System
Filed Apr 10, 2015MI

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE IN PARK, THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Electrical System
Filed Apr 10, 2015TX

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Apr 8, 2015TX

2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO WIRELESS IGNITION RECALL NOTICE ISSUES. *SMD THE CONSUMER HAS BEEN UNSUCCESSFUL AT GETTING THE RECALL WORK DONE. THE DEALER WILL NOT RETURN HIS CALL. RECALL # 14V373000. *JB

Electrical System
Filed Apr 7, 2015KS

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Apr 6, 201570,000 milesTX

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO TURN OVER TO START THE VEHICLE AND THE VEHICLE STALLED SEVERAL TIMES. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE AND IT WAS TOWED MORE THAN ONCE TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE WITHOUT WARNING WHILE WAITING FOR THE PART. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Service Brakes
Filed Apr 6, 201578,000 milesKY

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKES AND ROTORS WERE ABNORMALLY WORN. THE CONTACT REPLACED THE BRAKES AND ROTORS, BUT THE FAILURE RECURRED IN LESS THAN A YEAR AFTER THE REPAIRS WERE PERFORMED. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED FORWARD INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.

Electrical System
Filed Apr 4, 2015OH

RECALL NUMBER L25. HAVE TALKED WITH LOCAL DEALERS AND WITH DODGE TO GET RECALL TAKEN CARE OF. HAVE BEEN PUT ON PRIORITY LIST AND NOT RECEIVED ANY COMMUNICATIONS IN OVER 4 MONTHS. MY SON USES THE CAR AT COLLEGE AND HAS HAD THE CAR SHUT OFF WHILE DRIVING, NEGATING THE POWER STEERING AND BRAKES. I CHECKED THE DODGE WEBSITE AND THEY SAID PARTS ARE NOW AVAILABLE, BUT I RECEIVED NO NOTIFICATION. *TR

Visibility › Defroster/Defogger/Hvac SystemFire
Filed Mar 31, 201585,000 milesTN

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DEFROSTING THE WINDSHIELD, THE INTERIOR LIGHTS ILLUMINATED INDEPENDENTLY AND THE REAR PASSENGER SIDE WINDOW ROLLED DOWN INDEPENDENTLY. THE DRIVER SIDE DOOR PANEL CAUGHT FIRE. THE CONTACT EXTINGUISHED THE FIRE AND THE DOOR PANEL WOULD NO LONGER SHUT OR LATCH. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENTIRE DOOR PANEL NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

Electrical System
Filed Mar 28, 201560,000 milesMA

VEHICLE FAILS TO START OR "SHUTS" DOWN WHILE RUNNING. DEALER CHARGED ME APPROXIMATELY $1000.00 TO REPAIR AND THE REPAIR WAS INEFFECTIVE (PRIOR TO RECEIVING RECALL NOTICE) DEALER IS NOW INFORMING ME THAT THE REPAIR PARTS DETAILED IN THE RECALL ARE IN "SHORT SUPPLY" OR "BACKORDERED" AND THEY ARE EXPECTING THEM NOT TO BE AVAILABLE FOR ONE YEAR. *TR

Electrical System
Filed Mar 28, 201539,000 milesOR

I BOUGHT THIS VEHICLE IN 2014, 3 DAYS AFTER PURCHASE WENT TO START MY CAR, IT WOULDN'T START. WHEN I TURNED IT OVER IT SAID "BAD KEY". THIS HAS DONE THIS OFF AND ON FOR THE LAST YEAR. AS OF 3/26/15 MY CAR WAS TOTALLY LOCKED DOWN. I KNEW OF THE RECALL AND HAVE ASKED LITHIA OF EUGENE OREGON 97401 IN REGARDS TO IT, AND THEY HAVE SAID THERE IS NO PARTS IN FOR THE RECALL. I SPOKE WITH PARTS, TODAY AND THEY STATED THEY HAD KEYS IN. SO THEN SENT ME TO THE SERVICE DEPARTMENT. THE SERVICE DEPARTMENT STATES THIS DOES NOT FALL UNDER THE RECALL OR MY WARRANTY. THAT I NEED TO REPLACE THE WHOLE IGNITION, WHICH WILL GIVE ME 2 NEW KEYS FOR THE SUM OF 702.00 OUT OF MY POCKET EXPENSE. IF THEY ARE HAVING SO MANY PROBLEMS WITH THESE IGNITIONS FOR THIS YEAR, I WOULD ASSUME IT WOULD FALL UNDER THE RECALL. I HAVE BEEN STRANDED WITH THIS SITUATION "BAD KEY" AND MY VEHICLE NOT STARTING NUMEROUS TIMES, EACH TIME THAT I MADE REFERENCE TO IT WITH LITHIA DODGE OF EUGENE, OREGON. THEY JUST SAID THEY WILL SEND ME INFORMATION WHEN THE PART COMES IN. THE COMPANY NEVER HAD A WRITTEN REPORT OF THE COMPLAINT ON THERE PART FOR UNKNOWN REASONS, EVEN THOUGH I HAD COMPLAINED ABOUT IT. I AM VERY FRUSTRATED IN THE WAY SERVICE DEPARTMENT HAS HANDLED THIS SITUATION NON PROFESSIONAL AND MAKING IT NOW MY PROBLEM TO HAVE TO DEAL WITH. I HAVE NO OTHER CAR SO I HAVE TO PAY TO GET IT FIXED AT THIS POINT, AND RENT A CAR UNTIL THEY CAN ORDER THE NEW IGNITION IN, AND REPAIR IT. WHICH THEY STATED CAN TAKE UP TO A WEEK. AT 20.00

Electrical System
Filed Mar 27, 2015FL

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 05-26-15*BF THE CONSUMER STATED IT HAD BEEN NEARLY 8 MONTHS AND THE PART NECESSARY TO PERFORM THE RECALL HAD NOT BEEN MADE AVAILABLE. UPDATED 6/30/2015*JS

Air Bags
Filed Mar 27, 201510 milesFL

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER RESTARTING, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10.

Electrical System
Filed Mar 26, 201555,000 milesIL

TL* THE OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE ENGINE FAILED TO START. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. UPDATED 7/9/15*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED ON 6-11-2015 UNDER THE RECALL. UPDATED 9/18/15 *JS

Service Brakes
Filed Mar 24, 201517,000 milesFL

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL NOISE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CONTACT ALSO STATED THAT THE BRAKES FAILED TO STOP THE VEHICLE IMMEDIATELY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKES AND THE ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, AFTER A SHORT PERIOD OF TIME THE FAILURE RECURRED MULTIPLE TIMES. ADDITIONALLY, THE TIRES WERE REPLACED MULTIPLE TIMES DUE TO THE CONTINUOUS FAILURES. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM) AND STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.

Electrical System
Filed Mar 23, 201548,000 milesNY

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START UNTIL AFTER SEVERAL ATTEMPTS WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. ON SEPARATE OCCASIONS, THE DEALER REPLACED THE STARTER, THE KEY, THE WIN MODULE, SHIFTER AND BATTERY BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

Electrical System
Filed Mar 20, 2015FL

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Equipment Adaptive/Mobility
Filed Mar 19, 2015TX

I RECEIVED A RECALL NOTICE FOR MY VEHICLE BACK IN 2013 OR 2014 REGARDING THE WIRELESS IGNITION NODE (WIN) MODULE. CHRYSLER RECALL NUMBER IS: L25 NHTSA RECALL NUMBER IS: 11V-139. RECALL DATE IS: MARCH 1, 2011. I HAVE HAD MY VEHICLE COMPLETELY SHUT OFF ON SEVERAL DIFFERENT OCCASIONS WHICH HAS ALMOST GOTTEN ME IN A WRECK. I HAVE BEEN FORTUNATE TO BE ABLE TO GET OUT OF THE WAY OF TRAFFIC BUT THE LAST TWO TIMES THIS HAS HAPPENED I WAS BARELY ABLE TO AVOID AN ACCIDENT. ONE TIME I WAS DRIVING ON A TOLL ROAD IN AUSTIN, TEXAS AND GOING OVER A BRIDGE AND HAD TO PULL AS CLOSE TO THE CENTER CEMENT WALL AS POSSIBLE AND RESTART MY VEHICLE AND HURRY TO GET OUT OF TRAFFIC BEFORE I WAS HIT. THIS LAST TIME THAT IT HAPPENED I WAS DRIVING ON MY WAY TO WORK ON AGAIN A BUSY 4 LANE ROAD AND WAS ABLE TO PULL INTO AN ENTRANCE OF AN APARTMENT COMPLEX AND RESTART MY VEHICLE. BOTH TIMES IT HAS BEEN A CLOSE CALL. MY LOCAL DODGE DEALERSHIP KEEPS TELLING ME THAT THERE IS CURRENTLY NO REPLACEMENT PART AVAILABLE. THIS IS BECOMING VERY FRUSTRATING AND ALSO VERY SCARY AT THE SAME TIME. CAN YOU PLEASE ADVISE ME AS TO WHEN THIS REPLACEMENT PART MIGHT BE AVAILABLE. LIKE IT SAID I HAVE. *TR

Electrical System
Filed Mar 18, 2015OK

FREQUENTLY ALL EXTERIOR AND INTERIOR LIGHTS FLASH ON AND OFF, WINDSHIELD WIPERS GOING OFF, DOORS WILL NOT UNLOCK, WINDOWS WILL NOT GO DOWN, DASH PANEL FLASHING (IT IS AS THOUGH THE CAR IS POSSESSED, THE PANEL WILL SHOW THE GAS TANK AS EMPTY, THE TEMP GAUGE RISES TO HOT AND I HAVE TO PULL OVER FOR FEAR OF ENGINE ACTUALLY OVERHEATING) PERIODICALLY WHILE IN THIS MODE, THE VEHICLE WILL NOT START. THE VEHICLE HAS BEEN INTO 2 DIFFERENT DEALERSHIPS. ELECTRICAL CODES WERE COMING UP BUT COULD NO'T BE IDENTIFIED, MULTIPLE LOSS OF COMMUNICATION CODES OF THE INTERIOR COULD NOT BE IDENTIFIED (THEY WERE UNABLE TO PIN POINT WHERE THEY WERE COMING FROM) I WAS ADVISED TO BRING IT BACK WHEN IT HAPPENED AGAIN. FINALLY FRIDAY, MARCH 13, 2015 THE CAR STARTED GOING HAYWIRE AND I WAS ABLE TO GET INTO THE DEALERSHIP. WHILE THE CAR WAS RUNNING THEY WERE ABLE TO DIAGNOSE AND REGISTERED MULTIPLE LOSS OF COMMUNICATION CODES COMING FROM DOOR WINDOWS AND DASH BOARD, THEY FOUND THEY WERE ALL CONNECTED TO THE TIBM. DUE TO ALL OF THE ELECTRICAL RECALLS WHEN I FIRST PURCHASED THE VEHICLE, IT IS MY OPINION THAT THEY HAVE KNOWN ALL ALONG THAT THE JOURNEYS HAD ELECTRICAL ISSUES. THE 2012 MODEL WAS RECALLED BECAUSE OF THEM. I FEEL TIBM HAS BEEN THE ISSUE ALL ALONG. I TRAVEL BACK AND FORTH 100 MILES WEEKLY SOME TIMES TWICE A WEEK ON THE HIGHWAY PICKING KIDS UP FROM SCHOOL AND CAN NOT AFFORD TO BE STRANDED ON THE HIGHWAY NOR CAN I AFFORD TO PURCHASE A NEW VEHICLE. THE DEALERSHIP IS CHARGING ME OVER 1200.00 FOR REPL

Electrical System
Filed Mar 18, 2015NY

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Mar 18, 201590,000 milesCT

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART NEEDED WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS REPAIRED AT THE OWNER'S EXPENSE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000.

Air Bags
Filed Mar 18, 20155,600 milesNY

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 5,600. UPDATED. 6/9/15 *TA THE CONSUMER STATED HE RECEIVED ARE RECALL 10 MONTHS AGO. HOWEVER, THE PARTS WERE NOT AVAILABLE. UPDATED 07/02/15*JB

Air Bags
Filed Mar 17, 2015NC

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE VEHICLE WAS UNABLE TO BE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Mar 17, 201520,000 milesMN

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START UNTIL AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. UPDATED 4/15/15*CN

Electrical System
Filed Mar 16, 2015100 milesCA

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING LIGHT ILLUMINATED ON SEVERAL OCCASIONS AND THE VEHICLE SHOOK VIOLENTLY WHILE DRIVING. THE CONTACT ALSO STATED THAT THE VEHICLE STALLED WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO RESTART BUT THE FAILURE RECURRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) BUT THE PART WAS NOT AVAILABLE FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE WAS TAKEN TO THE DEALER ON OVER THREE OCCASIONS WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. IN ADDITION, THE CONTACT STATED THAT THE KEY FAILED TO TURN IN THE IGNITION SWITCH TO START THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100. UPDATED 8/27/15*CN UPDATED 9/28/2017*CN

Electrical System
Filed Mar 14, 201590,000 milesCO

IGNITION WILL SHUT OFF WHILE DRIVING. ALSO DASHBOARD WILL READ BAD KEY AND REFUSE TO START. CHRYSLER STATES THAT IT IS PART OF RECALL L25 BUT THE PART IS UNAVAILABLE. IN THE MEANTIME MY CAR IS A PAPERWEIGHT THAT I CAN'T DRIVE. THEY HAVE NO DATE ON WHEN PARTS WILL BE AVAILABLE. WHAT IS MY RECOURSE? *TR

Electrical System
Filed Mar 13, 201575,000 milesMN

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE STARTING THE VEHICLE, THE KEY REMAINED IN BETWEEN THE ON AND THE ACCESSORY POSITION BEFORE THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

Power Train
Filed Mar 12, 201550,000 milesNC

THE TRANSMISSION WHEN CHANGING TO LOWER SPEED, CLUNKS. *TR

Electrical System
Filed Mar 12, 2015CA

2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO THE WIRELESS IGNITION NODE MODULE DETENTS RECALL NOTICE. *SMD THE CONSUMER HAS BEEN UNSUCCESSFUL AT GETTING THE DEALER TO COMPLY WITH THE RECALL. RECALL # 14V373000.*JB

Air Bags
Filed Mar 12, 2015IL

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/21/15*CN

Air Bags
Filed Mar 11, 2015DE

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED A FAILURE.

Electrical System
Filed Mar 11, 201594,000 milesKY

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS APART OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE ACCORDING TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 94,000.

Electrical System
Filed Mar 11, 2015TN

I OWN A 2009 DODGE JOURNEY. AND RECEIVED RECALL NOTIFICATION L25 / NHTSA 14V-373 HOWEVER THE PART TO DO THE REPAIR WAS NOT AVAILABLE. I THINK THAT THE MANUFACTURER HAD FAR EXCEEDED A REASONABLE AMOUNT OF TIME. I HAVE EXPERIENCED THE FAILURE IN SEVERAL INCIDENTS OF CAR NOT STARTING, FORTUNATELY, THERE HAVE BEEN NO WRECKS YET. I'VE BEEN ON PHONE FOR OVER AN HOUR TRYING TO GET SOMEONE TO ANSWER MY CALL FROM CHRYSLER CUSTOMER SERVICE 1-800-853-1403. I WANT SOMETHING DONE AND I WANT IT DONE NOW, BEFORE SOMEONE GETS INJURED DUE TO THIS LACK OF ACTION FROM CHRYSLER! *TR

Electrical System
Filed Mar 11, 201583,000 milesRI

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2009 Dodge Journey → · Every Journey year → · How the figures are calculated →