Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
WIPERS COME ON AND WANT STOP. SIGNAL LIGHTS WANT WORK WHILE WIPERS ARE GOING .DASH BOARD DIMS ALSO WHICH MAKES IT A HAZARD TO DRIVE .CAR HAS BEEN TO THE DODGE DEALER THREE TIMES AND THEY SAY THAT ITS THE TIPM MODULE AND ITS $1500 TO FIX. IT IS HAPPENING MORE OFTEN NOW. I GOT PULLED OVER BY THE POLICE AND HE TOLD ME TO PARK THE ITS MY ONLY TRANSPORTATION I THINK DODGE NEED TO FIX THIS PROBLEM U CAN GOOGLE DODGE COMPLAINT AND I AM NOT THE ONLY ONE HAVING THIS PROBLE
MY VEHICLE HAS CONTINUED TO SWITCH TO OFF ON NUMEROUS OCCASIONS. I WAS TOLD IT WAS SOMETHING THAT IS BEING WORKED ON. THEN I WAS TOLD MY VEHICLE WAS NOT ON THE RECALL LIST OF VEHICLES. THEN I RECEIVE PAPERWORK STATING IT WAS ON THE RECALL LIST. I CONTACTED MY LOCAL DEALERSHIP WHO INFORMED ME THE PART/PARTS NEEDED FOR THE RECALL ARE ON BACK ORDER. THERE ARE OVER 300 ON BACKORDER. THIS IS PRETTY RIDICULOUS. SO EVERYDAY AS I DRIVE I CONSTANTLY HAVE THE FEAR THAT MY CAR WILL SWITCH TO OFF IN ANY GIVEN MOMENT. ....UPDATED 11/13/15 *BF UPDATED 1/4/2016*JS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/8 THE CONSUMER STATED THE VEHICLE WAS REPAIRED ON 8/20/15, 11 WEEKS AFTER THE NOTIFICATION DATE. UPDATED 3/22/2016*JS *CN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE KEY WAS PLACED IN THE IGNITION AND TURNED TO THE ON POSITION, THE ENGINE FAILED TO START. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART FOR RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD FAILED TO START. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/25/15*LJ *CN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE INSTRUMENT PANEL FAILED TO ILLUMINATE. IN ADDITION, THE VEHICLE STALLED ON SEVERAL OCCASIONS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER STATED THAT THE WAITING LIST FOR THE RECALL REPAIR WAS EXCESSIVELY LONG. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 60,000.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V313000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 20009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V313000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME OF THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 15 MPH AT NIGHT, THE HEADLIGHTS, INTERIOR LIGHTING, AND ALL THE WARNING INDICATORS STARTED FLICKERING. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V313000 (AIR BAGS, ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE FAILURE SEVERAL TIMES WHILE STATIONARY AND DRIVING WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEMS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 133,000. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED WHILE ACCELERATING. THE CONTACT ALSO STATED THAT THE STEERING COLUMN AND TRANSMISSION WERE ABNORMALLY WARM WHEN THE VEHICLE WAS OPERATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
VEHICLE RANDOMLY WILL NOT START. EVERYTHING (LIGHTS, AIR, RADIO) WORKS EXCEPT IT WILL NOT START, MAKES A CLICKING NOISE BUT WILL NOT TURN OVER. WE HAVE PAID DODGE OVER 300 DOLLARS TO HAVE THIS ISSUE FIXED BUT IT KEEPS REOCCURING. FIRST TIME WE HAD TO HAVE IT TOWED THEY SAID IT WAS A SOFTWARE ISSUE AND BAD BATTERY. WE PAID FOR THAT AND NOT EVEN A WEEK LATER I WAS STRANDED OUT OF TOWN AT NIGHT WITH MY CHILDREN. DODGE HAD IT TOWED THR NEXT MORNING AND COULD NOT IDENTIFY THE ISSUE. WE HAVE SINCE HAD TO HAVE IT TOWED 2 OTHER TIMES BACK TO DODGE AND THEY HAVE FIXED THE STARTER AND ON THE LAST OCCASION THEY SAID NOTHING WAS WRONG. ONCE WE HAD THE BATTERY JUMPED TO GET IT STARTED AND IT IS A BRAND NEW BATTERY, HOWEVER THAT DOESNT ALWAYS WORK. WE ARE STILL DEALING WITH THIS ISSUE. WE RECEIVED A RECALL NOTICE IN THE MAIL FOR BAD IGNITION AND KEY ISSUES IN MAY AND WE STILL HAVE NOT BEEN ABLE TO GET IT FIXED. WE WERE TOLD BY DODGE THAT WE WOULD BE PUT ON A WAITING LIST FOR PARTS AND IT COULD BE MONTHS AS THERE ARE A LOT OF PEOPLE WHO ARE HAVING THR SAME ISSUES AND NOT ENOUGH PARTS ARE AVAILABLE. PLEASE LOOK INTO THIS ISSUE. NO, I DIDN'T CRASH BUT IT IS A SAFETY ISSUE WHEN YOU ARE STRANDED FAR AWAY FROM HOME AND NOONE CAN HELP YOU. IT IS EXPENSIVE WHEN I END UP HAVING TO PAY 100'S OF DOLLARS I'M TOWING. IF YOU GOOGLE THE ISSUE THERE ARE MULTIPLE COMPLAINTS OF THE SAME ISSUE AND DODGE KEEPS SAYING TO EVERYONE THAT THEY CAN NOT IDENTIFY THE ISSUE.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE THE VEHICLE WAS AT A STOP, THE MESSAGE RKB KEY WAS DISPLAYED ACROSS THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 89,000.
I HAVE REPEATEDLY ASKED DEALERS TO PUT ME AT THE TOP OF THE LIST FOR THE PARTS WHEN THEY COME IN. TO UNLOCK THE CAR, YOU HAVE TO HIT THE LOCK BUTTON AND THE WINDOWS COME DOWN (AWFUL DURING RAIN STORM). MANY TIMES, THE IGNITION JUST GOES CLICK, CLICK, CLICK. AND NOW THE MESSAGE COMES UP "WRONG KEY." PLZ HELP ME GET THESE PARTS REPLACED BEFORE AN ACCIDENT HAPPENS. THERE'S ALSO ALL KIND OF ELECTRICAL PROBLEMS IN DASH: IF YOU TURN ON THE RADIO, YOU CANNOT SWITCH TO CD, AND VICE VERSA SOMETIMES THE RADIO WON'T COME ON AT ALL.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
DEALER, DENNIS DILLON DODGE IN NAMPA, ID. WON'T FIX OR ORDER PARTS NEEDED FOR THE RECALL ON MY VIN.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE TOOK NUMEROUS ATTEMPTS TO START. OCCASIONALLY, THE TRANSMISSION NEEDED TO BE PULLED IN ORDER FOR THE VEHICLE TO START. THE DEALER DIAGNOSED AND REPAIRED THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS BROUGHT TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION SWITCH SENSOR WAS FAULTY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. MA 10/2 THE CONSUMER STATED A SENSOR WAS REPLACED ON 9/8/15 THE VEHICLE NOW STARTS ON THE FIRST TRY. UPDATED 10/08/15*JB
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEMS) WAS RECEIVED IN MAY OF 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/21/15*LJ UPDATED 12/13/2017*CN
I WENT TO START MY VEHICLE AND IT FAILED TO START AGAIN, THE STARTER KEPT TRYING TO START BY CLICKING THE BATTERY TERMINAL THEN BEGAN SMOKING AND CAUSE THE CASING TO MELT, 3RD BATTERY IN 3 YEARS. UPDATED 09/15/15*LJ THE CONSUMER STATED THE KEY FOB FELL OUT OF THE IGNITION, WHILE DRIVING, AND THE VEHICLE STALLED. UPDATED 09/16/15
NO CRANK/ NO START. BATTERY FINE. GAUGES LIGHT UP. HAVE BEEN TOWED TO DEALERSHIP 4 TIMES IN TWO MONTHS. IGNITION HAS BEEN REPLACED TWICE, REPLACED TIPM MODULE, AND WIRE FROM TIPM WITH NO RESULTS. IT'S AT THE DEALERSHIP FOR THE FIFTH TIME RIGHT NOW.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PARTS (WIN MODULE) NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
ON FEBRUARY 22, 2015, MY 2009 DODGE JOURNEY MIRACULOUSLY CAUGHT ON FIRE. THE CAR WAS SITTING IN THE PARKING LOT OF MY CHURCH ON TOP OF A SMALL SNOW PILE. AFTER ABOUT 40-45 MINUTES THE CAR STARTED SMOKING. BOTH THE FIRE AND POLICE DEPARTMENT CAME TO THE SCENE. THE FIRE DEPARTMENT TOLD ME THAT IT LOOKED AS THOUGH IT WAS AN ENGINE DEPARTMENTAL FIRE. I CONTACTED CHRYSLER ON FEBRUARY 24TH TO GIVE MY STATEMENT AND THEN I WAS NOTIFIED THAT SOMEONE WAS GOING TO INSPECT THE VEHICLE AND THEN LET ME KNOW OF ANY FINDINGS. ON MARCH 6TH I RECEIVED A LETTER STATING THAT THE WINGATE L25 WAS NOT THE CAUSE OF THE FIRE, BUT THEY NEVER MENTIONED WHAT WAS THE ACTUAL CAUSE. NEEDLESS TO SAY I GOT THE RUN AROUND FOR ABOUT A MONTH AND IN THE END CHRYSLER'S LEGAL DEPARTMENT TOLD ME THAT THE FINDINGS WERE UNKNOWN AND THAT THEY WERE NOT GOING TO DO ANYTHING ABOUT IT. MY VEHICLE WAS BURNT UP BY THE TIME IT COMPLETED IT'S COURSE...IT WAS SO BAD TO THE POINT YOU COULD BARELY RECOGNIZE MY CHILD'S CAR SEAT. I DID NOT EVEN HAVE THE VEHICLE FOR A YEAR AND THIS HAPPENED. I'M VERY GRATEFUL THAT NO ONE GOT HURT BECAUSE THIS COULD HAVE BEEN FATAL. THIS HAS PUT ME IN A FINANCIAL RUINS AND FIAT CHRYSLER DOESN'T SEEM TO CARE ANYTHING ABOUT IT'S CONSUMERS. I WILL NEVER BUY A CHRYSLER VEHICLE AGAIN.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE ROTORS, CALIPERS, TRANSFER CASE, AND FRONT PASSENGER SEAT SENSOR CAUGHT FIRE, THE VEHICLE ALSO EXPERIENCED A LOSS OF POWER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE BRAKE ROTORS AND THE BRAKE CALIPER WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO HAD THE VEHICLE REPAIRED AT THE DEALER FOR THE TRANSFER CASE MALFUNCTION. UPON INSPECTION FOR THE SEAT SENSOR FAILURE, THE CONTACT NOTICED THAT A RUBBER BOOT WAS NOT INSTALLED, WHICH RESULTED IN THE INSULATION IGNITING. THE CONTACT EXTINGUISHED THE FLAMES AND PLACED ELECTRICAL TAPE AT THE END OF THE WIRE. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER NUMEROUS ATTEMPTS. THE TIRE SENSOR ALSO MALFUNCTIONED, WHICH RESULTED IN THE TIRE CONSTANTLY GOING FLAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 34,903.
HAVING UNEXPLAINED STARTING ISSUES WITH MY DODGE JOURNEY -- I AM BEING TOLD THAT I NEED A NEW TIPM TO MAKE MY CAR WORK. HOWEVER, THERE ARE NO PARTS AVAILABLE AT ANY DODGE/CHRYSLER DEALERSHIP.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE PARKED, THE VEHICLE FAILED TO START AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHEN THE IGNITION KEY WAS TURNED TO THE ON POSITION, THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCHED NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 122,000.
WE BOUGHT A DODGE JOURNEY 2009 IN 2010 IT HAD VERY LITTLE MILEAGE. IT SEEMED LIKE A NICE VEHICLE. WITHIN A SHORT TIME THE STARTER BEGAN TO FAIL. I NEVER KNEW WHEN I WOULD GET BACK HOME OR TO WORK. I HAVE BEEN TO THE DEALER MANY TIMES.REPLACE BATTERY,FOBIK,HAD TUNEUPS, TRYING TO FIND OUT WHAT WAS WRONG. STILL TRYING--- NOW THEY SAY IT MIGHT BE THE- RANGE SENSOR. WHERE DOES IT END. EACH TIME THE COST IS A LOT. I REALLY WOULD LIKE TO KEEP THE CAR, BUT TIRED OF THE PROBLEM. I GET LOOKS FROM SERVICE DESK WHEN I COME IN. JUST WANT MY CAR FIXED. THIS HAS BEEN GOING ON FOR ABOUT 5 YEARS!!!!! LAST TIME HAD TO HAVE IT TOWED FROM MY YARD ON BACK OF FLATBED TO THE SHOP. IM NOT UNDER WARRANTY ,NOW.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START UNTIL AFTER SEVERAL ATTEMPTS WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH SENSOR WAS FAULTY AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000. MA 10/23/15 UPDATED 12/06/2017*CN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT 20 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 85,000.
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE WIRELESS IGNITION NODE MODULE RECALL REPAIRS. RECALL # 14V373000. *SMD
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO TURN OVER TO START THE VEHICLE. IN ADDITION, THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT REMAINED FOR APPROXIMATELY TWO WEEKS AND THE TECHNICIAN WAS UNABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V373000 (ELECTRICAL SYSTEM) BUT WAS UNABLE TO BE REPAIRED UNDER THE RECALL REMEDY DUE TO THE PART NOT BEING AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO TURN OVER TO START THE VEHICLE. AFTER NUMEROUS ATTEMPTS, THE VEHICLE WOULD OCCASIONALLY START. THE KEY BECAME STUCK IN THE ACC MODE. THE CONTACT HAD TO DISCONNECT THE BATTERY TO PREVENT THE BATTERY FROM DRAINING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT MAY NEED TO HAVE THE VEHICLE TOWED TO THE DEALER DUE TO THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. MA 10/6
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER TEN MINUTES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
APPROXIMATELY 6 WEEKS AGO I RECEIVED A RECALL NOTICE FROM FIAT CHYSLER / NHTSA ABOUT A SAFETY RECALL FOR THE WIRELESS IGNITION NODE MODULE ON MY 2009 DODGE JOURNEY. 6 MONTHS BEFORE THAT I RECEIVED A RECALL NOTICE JUST FROM FIAT CHYSLER THEMSELVES ABOUT THE RECALL. I CONTINUE TO CALL WEEKLY AND AM TOLD THEY HAVE NOT STARTED MAKING THE PART, HAVE NO TIME FRAME WHEN THEY WILL BEGIN SHIPPING THE PARTS AND DON'T KNOW WHEN THEY WILL START DOING ANY REPAIRS FOR MY VEHICLE. I WOULD APPRECIATE ANY HELP OR SOLUTION THAT THE NHTSA CAN PROVIDE MY. I HAVE BEEN WAITING PATIENTLY FOR A LONG TIME FOR FIAT CHYSLER RESOLVE THIS PROBLEM AND FEEL THAT THEY HAVE NO INTENSIONS OF EVER DOING ANYTHING ABOUT IT. PLEASE FEEL FREE TO CONTACT ME FOR MORE INFORMATION OR WITH ANY SOLUTIONS YOU MAY HAVE.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TOWED BACK TO THE CONTACTS RESIDENCE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 137,870.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE FAILED TO ACCELERATE. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT ALSO STATED THAT THE STEERING WHEEL SHOOK WHILE MAKING A RIGHT OR LEFT TURN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED, BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO START. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 35 MPH, THE SEAT WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 104,879. THE VIN WAS NOT AVAILABLE. UPDATED 09/18/15*LJ UPDATED 3/23/2016*JS UPDATED 11/15/2017*CN
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2009 Dodge Journey → · Every Journey year → · How the figures are calculated →