2009 Dodge Journey Awd

Routine

Owners filed 161 complaints about this vehicle with federal regulators, most often about the brakes. No safety recall has been issued.

When it fails
020k40k60k90k120k200k
50,000 milesMedian miles at failure

122 complaints record an odometer reading. Failures cluster around 10,000–20,000 miles.

Most common 2009 Dodge Journey Awd problems

48 of the 161 complaints (30%) are about the brakes.

ComponentReportsCrashesFiresInjuries
Electrical System29
010
Service Brakes, Hydraulic · brakes28
000
Air Bags · airbags17
101
Service Brakes · brakes16
000
Power Train · transmission14
030
Engine11
020
Unknown or Other7
000
Tires7
000
Tires › Pressure Monitoring and Regulating Systems6
000
Engine and Engine Cooling · engine6
000

What owners reported

Newest filings
Service Brakes
Filed May 21, 2019150,000 milesIL

TAKARA RECALL: WHEN LEAVING WORK I STARTED MY CAR AND BEGAN TO BACK OUT OF THE PARKING LOT WHEN I WENT TO PUSH ON MY BRAKES TO STOP MY CAR MY BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AS IF I HAD NOTHING BUT AIR. I CALLED AND HAD THE CAR TOWED TO A LOCAL SHOP 4 DIFFERENT MASTER CYLINDERS PUT ON THE CAR TWO NEW CALIPERS ON THE DRIVER SIDE FRONT AND BACK REPLACED ALONG WITH A NEW ABS MODULE AND BRAKE LINE HOSE ON THE FRONT LEFT SIDE 2500.00 LATER AND I STILL HAVE NO FRONT LEFT BRAKES!!!! COMPLETE NIGHTMARE AND IT IS COMPLETELY UNSAFE NOT ONE PERSON CAN FIGURE OUT WHAT THE PROBLEM IS OH I SHALL ADD WE ALSO REPLACED THE BRAKE PADS!

Power TrainFire
Filed May 7, 201990 milesNY

CAR TRANSFER CASE SPLIT IN HALF GOING DOWN HIGHWAY CALIPERS FROZE UP

Electrical System
Filed Apr 24, 201990,000 milesWV

TRANSFER CASE IS GOING OUT, AND VEHICLE WILL STALL AND NOT START AGAIN FOR A WHILE. VEHICLE WOULD NOT EVEN BACKUP, HAD TO CALL A TOLL TRUCK.

Electrical System
Filed Apr 13, 2019MO

HORN HONKS RANDOMLY BY ITSELF. PARKED, MIDDLE OF THE NIGHT, OR DRIVING THIS IS DANGEROUS DISTRACTING FOR ME AND OTHER DRIVERS. SCARY STARTLES ME AND FREAKS MY NEIGHBORS OUT! DRAINING MY BATTERY TOO. ALSO A CLICKING SOUND WHEN NOTHING ON. I GOOGLED IT AND WAS SHOCKED TO FIND HUNDREDS OF OTHERS COMPLAINTS. I CALLED CRYSLER THEY SAID TO MAKE A COMPLAINT HERE AND IF ENOUGH COMPLAINTS A RECALL WILL BE ISSUED. I SURE HOPE NO ONE GETS HURT OR DIES WAITING FOR THE MANUFACTURER TO CORRECT THE ELECTRICAL PROBLEM THEY CLEARLY KNOW ABOUT BUT WILL NOT ADDRESS UNLESS THEY ABSOLUTELY HAVE TO. WHAT A SHAME CONSUMERS PAY GOOD MONEY FOR SUCH POOR SERVICE. I KNEW I SHOULD HAVE STAYED WITH A GMC!

Steering
Filed Feb 12, 2019203,000 milesIA

THE POWER STEERING RETURN HOSE AT THE RACK POSITION BROKE IN BELOW FREEZING CONDITIONS WHEN I FIRST STARTED IT A FEW WEEKS AGO. THE HOSE IS BROKE AND IT'S LEAKING POWER STEERING FLUID AND IT'S HARD TIME STEER THE VEHICLE AT TIMES. OTHER 09 DODHE JOURNEYS HAVE BEEN RECALLED, BUT MINE, SXT AWD WAS NOT INCLUDED IN THE RECALL ACCORDING TO THE VIN NUMBER. I FEEL IT SHOULD BE AND THE HOSE IS STILL CURRENTLY BROKEN. I AM ON A FIXED INCOME AND THIS NEEDS TO BE FIXED BY CHRYSLER INSTEAD OF OUT OF MY POCKET. IT IS HIGHER MILEAGE AND THE MOTOR IS NOT THE ORIGINAL BUT THAT SHOULD NOT MAKE A DIFFERENCE TO ME. THE VEHICLE WAS PARKED AT THE TIME OF THE INCIDENT.

Steering
Filed Feb 6, 2019135,000 milesMI

POWER STEERING RETURN LINE RUPTURED ON A -20F MORNING. THE VEHICLE WAS IN MOTION AND I LOST POWER STEERING. I DIDN'T NOTICE UNTIL I WENT TO TAKE A CORNER. I WAS ABLE TO MAKE THE CORNER BUT CAME CLOSE TO HITTING A SNOW BANK. THE SPEED WAS LOW SO I HAD TIME TO REACT. AFTER THAT I BROUGHT IT TO MY LOCAL DODGE DEALER AND IT WAS REPAIRED. THE TOTAL BILL WAS 383.17. IT'S FUNNY THERE IS A RECALL ON THIS ISSUE WITH THIS YEAR AND MODEL YET MINE ISN'T RECALLED. THE RECALL EXPLAINS WHAT HAPPENS AND THAT IS EXACTLY WHAT HAPPEND TO MY JOURNEY.

Service Brakes
Filed Sep 16, 201882,000 milesOH

MULTIPLE ELECTRICAL SYSTEMS MALFUNCTION FROM INTERIOR LIGHTS AIR CONDITIONER BLEND DOOR HEADLIGHT INDICATOR SWITCH AND WINDOW SWITCH. CAR HAS HAD SEVERAL CALIPERS FAIL WITHIN OWNING THE USED CAR IN LESS THEN 2 YEARS. LOSS OF POWER WHILE DRIVING. FUEL INDICATOR MALFUNCTIONS. ALL ELECTRICAL ISSUES STARTED AT THE SAME TIME. RADIO AND INTERIOR SCREEN MALFUNCTION. I AM SCARED TO DRIVE THIS CAR. THE KEY FOR WILL SET OFF ALARM WHEN HITTING UNLOCK.

Unknown or Other
Filed Jul 22, 201848,000 milesDE

HORN HAS STARTED HONKING INTERMITTENTLY, USUALLY WHILE STATIONARY AND USUALLY IN THE MIDDLE OF THE NIGHT (THIS STARTED MID JUNE OF 2018). LAST NIGHT, STARTING AT 12:30AM, THE HORN HAS SOUNDED AT LEAST ONCE OR SEVERAL TIMES EVERY HOUR. CHANGING BATTERY IN REPLACEMENT KEY FOB HAS DONE NOTHING. (KEY FOB WAS RECALLED AND REPLACED SEVERAL YEARS AGO). CAN'T GET AN APPOINTMENT WITH A LOCAL DODGE DEALERSHIP FOR A WEEK SO HAVE NO IDEA WHY THIS IS HAPPENING.

Electrical System
Filed Jul 12, 201899,000 milesGA

WHEN THE VEHICLE IS IN MOTION, THE HORN BLOWS LIKE YOU ARE HOLDING THE HORRN DOWN. THIS HAS HAPPENED SEVERAL TIMES N TRAFFIC ON THE HIGHWAY. IT ALSO HAS HAPPENED WHEN THE VEHICLE WAS STATIONARY IN THE MIDDLE OF THE NIGHT. WHILE WE WERE SLEEPING. WE THOUGHT SOMEONE WAS STEALING IT. AT LEAST 4 TIMES IT WENT OFF. TOOK THE VEHICLE TO THE DEALERSHIP IN OCT. 2017 THEY TOOK OUT THE HORN FUSES. BECAUSE IT BLOWED ALL NIGHT AND IT KILLED THE BATTERY. THEY CALLED IT THE GHOST HORN. SO I'M DRIVING AROUND NOW IN THIS VEHICLE WITHOUT A HORN.

Power Train
Filed Jul 5, 201876,283 milesKS

TAKATA RECALL POWER TRAIN SYSTEM IS NOT FUNCTIONING CORRECTLY. THE CAR WILL NOT START EVEN AFTER GETTING A NEW BATTERY AND REPLACING FUSES. THE CAR WAS STATIONARY PARKED IN A PARKING LOT.

Power Train
Filed Mar 3, 2018130,000 milesIL

THE VEHICLE OCCASIONALLY WILL NOT START, SOMETIMES IF YOU TURN THE KEY AND PUT IT IN NEUTRAL IT MAY START BUT NOT ANLWAYS. BATTERY AND STARTER ARE NEW. ALL ELECTRICAL IS GOOD. THE ISSUE IS AN UNRESOLVED PROBLEMS AND I HAVE SEEN SEVERAL FORUMS WITH THIS COMPLAINT ON THE DODGE JOURNEY. NO MECHANIC CAN PINPOINT WHAT CAUSES THIS. I'VE BEEN STUCK SEVERAL TIMES FOR HOURS DUE TO THE VEHICLE NOT STARTING. IT MAY BE SOME SECURITY GLITCH OR SOMETHING. DODGE NEEDS TO RECALL THIS AND GET IT FIXED.

Power Train
Filed Jan 19, 201875,000 milesIL

THERE WAS A EXHAUST SMELL IN THE CABIN THAT WAS REPEATEDLY CHECKED BY THE DEALER AND COULDN'T FIND THE SOURCE. THEN ON THE HIGHWAY WHILE TRAVELING OUT OF TOWN, I HEARD A LOUD BANG. PULLED OVER AND THE CAR WOULDN'T START. GOT IT TOWED, AND THE MECHANIC SAID THE TRANSFER CASE NEEDED TO BE REPLACED FOR $3000 WITH ONLY 75,000 MILES ON IT

Steering
Filed Jan 12, 201898,142 milesVT

SAFETY RECALL S08/NHTSA 16V-273 POWER STEERING RETURN HOSE AND FLUID COOLER .... THIS RECALL DESCRIBES EXACTLY WHAT HAPPENED TO MY VEHICLE .... UPON A VERY COLD WEATHER START UP MY POWER STEERING RETURN HOSE RUPTURED AND FAILED. I'M WONDERING WHY MY VEHICLE IS NOT COVERED UNDER THIS RECALL ..... I STARTED VEHICLE IN DRIVEWAY AT 7 IN THE MORNING AND THE OUTSIDE AIR TEMPERATURE WAS -18F. AS SOON AS THE VEHICLE STARTED THE RETURN LINE SPLIT SEVERAL INCHES ON THE TOP OF THE HOSE LINE AND LEFT A PUDDLE OF POWER STEERING FLUID IN MY DRIVEWAY

Unknown or Other
Filed Dec 30, 2017CO

MY 2009 DODGE JOURNEY AWD SXT LOCKING MECHANISM STOPPED WORKING. IT WORKED ALL DAY THEN ALL THE SUDDEN THE KEY FOBS STOPPED WORKING. IT WILL TURN THE ALARM ON AND OFF BUT WILL NOT LOCK AND UNLOCK MY DOORS. THE DRIVER AND PASSENGER SIDE LOCKS WON'T WORK EITHER. I CAN NOT USE MY HATCH BECAUSE IT WILL NOT UNLOCK. I NOW HAVE TO MANUALLY LOCK MY DOORS FROM THE INSIDE AND LEAN MY SEAT BACK AND CRAWL TO THE BACK TO UNLOCK MY BACK DOORS. I USE THE MANUAL DOOR KEY TO GET IN MY CAR NOW. ALL ELECTRICAL BUTTONS ON MY DRIVER SIDE DOOR WILL NOT WORK. I CAN NOT CONTROL MY LOCKS, WINDOWS OR SIDE MIRRORS. ON TOP OF THAT MY CAR WILL NOT START ALL THE TIME ONLY WHEN IT CHOOSES TO. I HAVE ALREADY REPLACED THE BATTERY TWICE SINCE I'VE OWNED THE VEHICLE. ALSO HAD KEY FOBS REPLACED LAST YEAR. I HOPE SOMEONE CAN HELP WITH THESE ISSUES. IT IS BEYOND FRUSTRATING THAT THERE ARE SO MANY ISSUES WITH THIS MODEL.

Engine
Filed Nov 29, 2017141,890 milesAZ

WIFE WAS DRIVING CAR 1/2 MILE FROM HOME, STARTED SMOKING, STALLED ON BUSY STREET, COASTED INTO SHOPPING CENTER HAD CAR TOWED TO A GARAGE-FOUND FREEZE PLUG BETWEEN ENGINE AND TRANS FAILED, ENGINE OVERHEATED , CLY HEAD GASKETS FAILED,ENGINE HAD TO BE REMOVED AND REBUILT.

Power Train
Filed Oct 16, 2017155,000 milesMA

I BOUGHT 9/2015 HAS HAD 3 TRANSFER CASES AT 3,000.00 EACH AND NOW NEEDS ANOTHER, CRACKED AND LEAKING AND NEED SEALS AND A PART. . AT THIS POINT IT NOW NEEDS THE INTERMEDIATE SHAFT THAT GOES INTO THE TRANSFER CASE AND IS NOT AVAILABLE ANYWHERE IN THE UNITED STATES, ACCORDING TO DODGE. I HAVE A LOAN ON THIS VEHICLE AND UNABLE TO DRIVE SINCE SEPT 20TH, 2017. I WROTE TO THE ATTORNEY GENERAL IN MASSACHUSETTS. RECEIVED A LETTER ON OCT 12, 2017 FROM THEM , TELLING ME TO CONTACT YOUR DEPT RIGHT AWAY. I DRIVE MY VEHICLE ON CITY STREETS. I SAW LEAKING WHILE I WAS IN PARKING LOT AT WORK ON SEPT 15,2017 . I BROUGHT BACK TO AAMCO ON SEPT 16,2017 . BROUGHT IT TO AAMCO IN TURN THEY CALLED DODGE BECAUSE THIS WOULD BE NUMBER 4 TRANSFER CASE. I WAS TOLD, I HAD TO BRING TO A DODGE DEALERSHIP, WHICH I DID. AAMCO PUT IN 3 TRANSFER CASES. HARR DODGE IN WORCESTER, MA DIAGNOSED MY VEHICLE ON SEPT 20, 2017 AND THAT IS WHEN I FOUND OUT WHAT IT NEEDS. WITH NO PART AVAILABLE IN THE ENTIRE UNITED STATES. THEY NEED TO RECALL THIS CAR NOW, NOT YEARS FROM NOW . THIS IS A DANGEROUS SITUATION IT IS PART OF THE DRIVESHAFT CONNECTION. THERE HAVE BEEN COMPLAINTS SINCE 2013 ABOUT THESE TRANSFER CASES LEAKING, CRACKED , SEALS LEAKING DRIVESHAFT PROBLEMS. I DON'T UNDERSTAND WHY IT IS TAKING SO LONG FOR SOMEONE TO DO SOMETHING ABOUT THIS. I WANT CHRSYSLER DODGE TO RECALL THIS VEHICLE AND PURCHASE MY VEHICLE BACK. ALSO BRAKES IN THIS VEHICLE WEAR AT 5, 000 MILES AND EVERY 5,000 MILES WHICH AGAIN IS A PROBLEM. HUNDRED

Power Train
Filed Oct 15, 2017130,000 milesMA

MY CAR I BOUGHT 9/2015 HAS HAD 3 TRANSFER CASES AT 3,000.00 EACH AND NOW NEEDS ANOTHER, CRACKED AND LEAKING. AT THIS POINT IT NOW NEEDS THE ALSO NEED INTERMEDIATE SHAFT THAT GOES INTO THE TRANSFER CASE AND IS NOT AVAILABLE ANYWHERE IN THE UNITED STATES, ACCORDING TO DODGE. I HAVE A LOAN ON THIS VEHICLE AND UNABLE TO DRIVE SINCE SEPT 20TH, 2017. I WROTE TO THE ATTORNEY GENERAL IN MASACHUSETTS. RECEIVED A LETTER ON OCT 12, 2017 FROM THEM , TELLING ME TO CONTACT YOUR DEPT RIGHT AWAY. I DRIVE MY VEHICLE ON CITY STREETS. I SAW LEAKING WHILE I WAS IN PARKING LOT AT WORK ON SEPT 15,2017 . I BROUGHT BACK TO AAMCO ON SEPT 16, THEY CALLED DODGE BECAUSE THIS WOULD BE NUMBER 4 TRANSFER CASE. THEY TOLD THEM I HAD TO BRING TO A DODGE DEALERSHIP, WHICH I DID. AAMCO PUT IN 3 TRANSFER CASES.HARR DODGE IN WORCESTER, MA DIAGNOSED ON SEPT 20, 2017 AND THAT IS WHEN I FOUND OUT WHAT IT NEEDS. WITH NO PART AVAILABLE IN THE ENTIRE UNITED STATES. THEY NEED TO RECALL THIS CAR NOW, NOT YEARS. 2009 DODGE JOURNEYS

Unknown or Other
Filed Oct 11, 2017125,000 milesMI

2009 DODGE JOURNEY FAILS TO START AT TIMES. THIS ISSUE HAS BEEN MORE FREQUENT. I'VE OWNED THIS VEHICLE FOR 4 YEARS AND HAVE HAD THIS ISSUE FOR 3. THE BATTERY HAS BEEN REPLACED ALONG WITH MANY OTHER COSTLY REPAIRS. THE FAILURE TO START HAS LEFT ME STRANDED ON MANY OCCASIONS AND THE SUGGESTION TO PUT IT IN NEUTRAL FIRST WOULD BE HELPFUL IF I COULD DEPRESS THE BRAKE, BUT I CAN'T...IT'S AS THOUGH THEY'RE LOCKED. AS A SINGLE MOM, THIS IS VERY DISCONCERTING AS I AM ALWAYS ON THE GO BETWEEN WORK, SCHOOL AND OTHER OBLIGATIONS.

Air Bags
Filed Sep 27, 2017MD

RECIEVED A PETTER IN MAIL ABOUT A RECALL FOR MY CAR. THERE WAS AN ERROR IN THE POWER SUPPLY UNIT THAT COULD EITHER MAKE THE AIRBAG DEPLOY RANDOMLY WOTHOUT WARNING OR PREVENT IT FROM OPENING AT ALL IN THE EVENT OF AN ACCIDENT CALLED DEALERSHIP IN REFERENCE TO RECALL, WAS TOLD THEY DID NOT HAVE THE PART NESSESARY AND DID NOT KNOW WHEN THEY WOULD HAVE THE PART AND TO CALL BACK NEXT WEEK CALLED BACK NEXT WEEK AND WAS TOLD TO LEAVE A MESSSAGE THAT WOULD BE RETURNED, IT NEVER WAS. WENT IN PERSON AND WAS TOLD THEY HAD NO RECORD OF ME CALLING AND THEY STILL DID NOT HAVE THE PART.

Tires › Pressure Monitoring and Regulating Systems
Filed Sep 14, 2017IL

TIRE PRESSURE MONITORING SYSTEM PROBLEMS. *BF THE CONSUMER STATED TPMS WAS CORRODED. UPDATED 09/26/2017*JS

Service Brakes
Filed Jul 26, 2017103,200 milesMD

I HAD TO HAVE TRANSMISSION REPLACED WHICH I FILED A COMPLAINT ALREADY AND SINCE THAT THE ESP , ALL WHEEL DRIVE, SKIDDING AND ANOTHER LIGHT KEEPS COMING ON AND OFF AND MY BRAKES ONLY WORK HALF THE TIME AND NOW MY DRIVER WINDOW WONT GO UP OR DOWN OR MIRROR WORK AND TODAY MY CAR WONT START. MY HUSBAND CHECKED FUSES THEY ARE GOOD BUT HAVE NO POWER TO OVER HALF OF THEM. I CALLED TATE DODGE THEY WANT ANOTHER 1102.00 JUST FOR ME TO BUT THE TIPM PART AND DO THE WORK MYSELF. I CANT BREAK A FUSE BOX AND DO NOT FEEL THIS IS FAIR AND UNLESS I REPLACE THEN MY CAR DONT WORK NOW.

Electrical System
Filed Jul 13, 2017TN

HAVE BEEN HAVING ISSUES WITH MY CAR EITHER TAKING SEVERAL ATTEMPTS TO START OR NOT EVEN START AT ALL. HAPPENS PERIODICALLY. I HAVE TAKEN IT TO THE DEALERSHIP SEVERAL TIMES FOR THIS ISSUE AND THEY WERE NOT ABLE TO PIN POINT WHAT WAS CAUSING THE PROBLEM. THEY DID REPLACE SEVERAL THINGS, INCLUDED THE STARTER. STILL HAVING THE SAME ISSUE!

Engine
Filed Apr 17, 2017126,000 milesMD

I WAS ON I95 DOING 70 MILES AN HOUR AND MY CAR STAYED IN DRIVE AND ALL THE SUDDEN STARTED GOING IN REVERSE. BACKING ME UP ON THE HIGHWAY. I HAD TRACTOR TRAILERS FLYING ALL AROUND ME. CARS GOING AROUND ME RUNNING OFF SHOULDER TO KEEP FROM HITTING ME. I TRIED EMERGENCY BRAKE TO STOP. I TRIED AGAIN ONCE I GOT TO 20 IT STARTED GOING IN REVERSE AGAIN. THEY SAID IT WAS A INTERNAL TRANSFAULT AND IT GRINDING METAL INTO MY TRANSCOOLER THAT WILL NEED TO ALSO BE REPLACED WITH THE TRANSMISSION. IF ITS INTERNAL AND NO FAULT OF MINE AND ALMOST KILLED ME AND I DO NOT EVER WANT TO DRIVE ON A HIGHWAY AGAIN FROM FEAR. WHY SHOULD I HAVE TO PAY FOR IT. THIS SHOULD BE A RECALL AND THEY SHOULD HAVE TO FIX IT. I AM VERY ANGRY AND UPSET AND NOT RICH.

Electronic Stability Control (esc)
Filed Mar 7, 2017MI

THE CAR IS ACTING POSSESSED. THE PEDOMETERS AND ALL THE LIGHTS ON THE DASHBOARD ARE BLINKING ON AND OFF THE WINDOWS ARE ROLLING UP AND DOWN BY ITSELF. THE CAR CUTS OFF BY ITSELF WHICH DRIVING AND WHEN I PUT IT IN PARK THE GEAR SHIFT WON'T MOVE OUT OF PARK AND THE CAR WON'T CUT ON. I TOOK IT TO THE DEALERSHIP AND THEY TOLD ME THAT THE TIPM MODULE NEEDS TO BE REPLACED AND THE WIRE HARNESS.BUT DIDNT TELL ME THAT ITS RECALLS OUT HERE 4 THE SAME PROBLEM MY CAR IS HAVING.

Air BagsCrash1 injured
Filed Dec 28, 201679,000 milesPA

TL* THE CONTACT OWNED A 2009 DODGE JOURNEY AWD. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER RAN OVER A 4 INCH DEEP POTHOLE AND THE FRONT DRIVER'S SIDE AIR BAG DEPLOYED. THE DRIVER CRASHED INTO A TELEPHONE POLE. THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 79,000. UPDATED 02/21/17*LJ *CN

Service Brakes
Filed Dec 21, 2016111,200 milesMS

TAKATA RECALL - WAS DRIVING DOWN THE ROAD AT 40 MPH. CAR BEGAN TO IDLE HIGH, PULLED OVER TO SHOULDER AND TURNED OFF THE CAR. OPENED THE HOOD, SMELLED BURNING ELECTRICAL SMELL. CLOSED THE HOOD, TRIED TO START THE CAR. NO START, LIGHTS ON BUT WOULD NOT START. TRIED TO PUT IT IN NEUTRAL, STILL NO START. VEHICLE WAS TOWED 15 MILES TO MY APARTMENT COMPLEX. *TR

Air Bags
Filed Nov 4, 2016NY

I BUY THE VEHICLE AND CHECKING THE VEHICLE'S HISTORY, I SEE THAT THE CAR HAS 2 OPEN RECALLS TO REPAIR PROBLEMS IN THE CAR, TRY TO COMMUNICATE BY EMAIL WITH THE COMPANY BUT SAY THEY DO NOT HAVE THE PARTS. I WANT TO REPAIR MY CAR BEFORE AN ACCIDENT ...

Power Train
Filed Oct 31, 2016133,000 milesVA

WHILE STOPPED AT A STOPLIGHT I HEARD A LOUD BANG THAT AT FIRST, MADE ME THINK SOMEONE HAD RAN INTO THE BACK OF MY JOURNEY. WHEN I REALIZED THAT WASN'T THE CASE, I STEPPED ON THE GAS TO GO, BUT IT DIDN'T, THINKING I HAD KNOCKED IT OUT OF GEAR, I HAD MOVED THE GEARSHIFT INTO PARK THEN INTO DRIVE AND DROVE TO MY PART TIME JOB. AFTER GETTING OFF AT 7PM, I GOT ON THE EXPRESSWAY TO GO HOME, ONCE I STARTED GOING THE SPEED LIMIT 55MPH, I HEARD ANOTHER BANG NOISE AND THE TRUCK WAS LOOSING SPEED, SO I PULLED OVER AND CALLED ROADSIDE. AFTER FINALLY GETTING THE VEHICLE TO THE DEALERSHIP THEY WERE ABOUT TO TAKE IT OUT FOR A TEST DRIVE AND THE SERVICE TECH HEARD THE BANG NOISE. THEY PUT ON THE LIFT AND FOUND THAT THE TRANSFER CASE HAD CRACKED.

Air Bags
Filed Oct 3, 2016WA

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 11/01/16 *BF *TR

Electrical System
Filed Aug 26, 201650,000 milesCO

CAR WAS BOUGHT 02/2016. STARTING HAVING START AND ELECTRICAL PROBLEMS IN MARCH 2016 CONTACTED DEALERSHIP IN MAY 2016 HAD KEY REPLACED AND ELECTRICAL REPLACED IN JULY CAR WAS STILL HAVING PROBLEMS. OPENED A CASE WITH DODGE, AND HAVE BEEN TOLD THERE IS NOTHING THAT CAN BE DONE UNTIL THE DEALERSHIP CAN DUPLICATE THE PROBLEM THE CAR STARTS INTERMITTENTLY, RADIO WILL TURN OFF WHILE DRIVING AND TURN ON AT FULL VOLUME THE ONLY HAPPENS IF YOU DRIVE THE CAR. I WILL NOT HAPPEN IF IT SITS IN A PARKING LOG BEING STOPPED AND STARTED EVERY DAY. CAR FAX WILL SHOW THAT THE KEYS AND ELECTRICAL HAVE NOW BEEN REPLACED TWICE.

Electrical System
Filed Aug 7, 201699,400 milesOH

MY DODGE JOURNEY WILL NOT ALWAYS START IT WILL JUST CLICK THEN AFTER SEVERAL ATTEMPTS IT WILL START. MY DRIVERS SIDE DOOR THE POWER WINDOW DOES NOT WORK IT JUST STOPPED WORKING. NOW MY GEAR SHIFT DOES NOT WANT TO SHIFT INTO GEAR, START THE CAR UP THE CAS TRACTION LIGHT IS ON AND THE GEAR WILL BE STUCK. SO I HAVE TO TURN THE CAR OFF SEVERAL TIMES THEN I AM ABLE TO MOVE THE GEAR SHIFT. IT IS VERY FRUSTRATING TO GET IN YOUR CAR AND YOU CANNOT EITHER START IT OR IT JUST DO NOT MOVE .

Air Bags
Filed Aug 3, 2016VA

TAKATA AIR BAG RECALL, BEEN WAITING FOR OVER 7 MONTH TO GET THIS RECALL FIX AS THE AIR BAG LIGHT ON ON, BUT THEY STATE THEY WON'T HAVE PART TIL THE 2ND QUARTER OF 2017 REALLY. CAR WAS REJECTED FOR INSPECTION DUE TO THE AIR BAG RECALL AND THEY WON'T OFFER LOANER/ RENTAL CAR. WHAT AM I SUPPOSE TO DO FOR 7-8 MONTH WITHOUT AN CAR? DON'T WANT TO RISK GETTING AN TICKET FOR DRIVING IN REJECTION STICKER. FCA IS HANDLING THIS ISSUE VERY POORLY. I NEED SOME ANSWER AND ADVICE ON WHAT TO DO PLEASE SOMEBODY ADVISE.

Air Bags
Filed Jul 14, 2016MA

WHEN I START THE CAR TO PUT IN DRIVE , THE SEAT BELT LIGHT COME ON, I TOOK IT TO SPARTANS TO GET CHECKED OUT ANY TOLD ME IS A AIRBAG MALFUNCTION, HE CALLED TO GET THE PART FOR THE CAR AND CHRYSLER SAY IT WAS BACKED UP ON THE PART

Service Brakes
Filed Jul 14, 201674,000 milesOK

ELECTRICAL SYSTEMS DON'T WORK ALL THE TIME SUCH AS RADIO. BURNING SMELL. SEAT BELT STOPPED WORKING LAST YEAR HAD TO REPLACE ENTIRE UNIT. PTO WENT OUT 8 MONTHS AFTER 6 MONTHS PURCHASE.

Air Bags
Filed Jun 23, 2016PA

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS) HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT.

Structure › Body
Filed Jun 19, 2016160,000 milesMS

I WAS ON INTERSTATE 55 GOING NORTH WHEN MY TIRE BLEW OUT CAUSING DAMAGE TO MY CAR. THERE WAS NO WARNING OR ANY OTHER VARIABLEL THAT CAUSED IT IT JUST BLEW OUT WHILE I WS GOING ABOUT 70 MILES AN HOUR. I PURCHASED THIS TIRE A COUPLE OF MONTHS AGO BRAND NEW SO I WAS TOLD AT THE PLACE WHERE I PURCHASED IT. I COULD HAVE HURT OR KILLED BUT THANK GOD I DID NOT PANIC. I WAS ON MY WAY TO WORK THANK GOD MY WIFE WAS NOT IN IT WHEN IT BLEW OUT.

EngineFire
Filed May 31, 2016114,000 milesOH

A PLASTIC PIECE HOLD TWO MALE HOSES TOGETHER MELTED FROM THE HEAT OF THE ENGINE'S MANIFOLD CAUSING THE ENGINE TO REACH POSSIBLE DAMAGING TEMPERATURE DUE TO THE LOSS OF COOLANT. THE VEHICLE WAS BEING DRIVEN ON THE HIGHWAY AND STREET BEFORE THE VEHICLE STARTED TO STEAM FROM COOLANT LOSS ONTO THE MANIFOLD. THE PLASTIC PIECE THAT MELTED WAS ENOUGH TO CAUSE A SMALL FIRE ON THE MANIFOLD.

Electrical System
Filed Mar 4, 201658,575 milesNY

12/7/15 TOOK 2009 JOURNEY WITH 58575 MILES TO DODGE DEALERSHIP BECAUSE THE WINDSHIELD WIPERS WERE COMING ON BY THEMSELVES. DEALERSHIP REPLACED 2 WINDSHIELD WIPER SWITCHES COSTING $552.44. DROVE VEHICLE OUT OF SHOP 12/8/15 GOT 1/4 MILE AWAY AND WIPERS TURNED ON BY THEMSELVES IN ADDITION THE LEFT SIGNAL TURNED ON. DROVE BACK TO DODGE PICKED UP LATER AND WAS ADVISED THEY UPDATED TIPM SOFTWARE - NO CHARGE BECAUSE I CALLED DODGE COMPLAINTS. 2/26/16 PROBLEMS STATED AGAIN CURRENTLY HAVE APPOINTMENT TO BRING BACK TO DODGE DEALERSHIP 3/7/16 WILL UPDATE

Service Brakes
Filed Jan 19, 2016120,000 milesOH

LOSES POWER WILL IDLE AND ALSO DRIVING. DOES NOT ALWAYS START- REQUIRES CAR TO BE SHIFTED IN AND OUT OF PARK BEFORE STARTING. DASH LIGHTS DIM WHEN WIPES ARE ENGAGED OR CHANGES AS WELL AS WHEN TURN SIGNAL USED. RECALL NO ABLE TO BE DONE DUE TO "PARTS NOT COMING IN" AT DEALERSHIP. RAPID TIRE WEAR AND ALLIGNMENT ISSUES.SPARE TIRE IS A TEMP DOUGHNUT AND CAN NOT BE USED ON AWD CARS,

Engine
Filed Jan 14, 2016VA

TRANSMISSION FLUID KEEPS LEAKING OUT,I HAVE HAD IT REPAIR TWICE AND THAT'S KEEPS HAPPENING.

Electrical System
Filed Jan 12, 2016112,352 milesMI

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE ENGINE FAILED TO START. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 112,352. PARTS DISTRIBUTION DISCONNECT.

Service Brakes
Filed Nov 13, 201582,000 milesNY

TIRES WORE DOWN AT AN ALARMING RATE AT JUST UNDER 100 MILES AND BRAKE PADS ALSO. DOESN'T START AT SOME TIMES..JUST A CLICK...TURNS OFF FOR NO REASON...WHEN IN PARK IT ACTS LIKE IT WANTS TO MOVE FORWARD ...CANNOT KEEP AN ALIGNMENT

Electrical System
Filed Oct 22, 201555,888 milesOH

MY 2009 DODGE JOURNEY VEHICLE IS POSSESSED AS IT SOMETIMES LEAVES US STRANDED AFTER RUNNING OUT ON A SHORT ERRAND, SO AFTER STOPPING AND PARKING THE VEHICLE FOR SHORT PERIOD OF TIME THEN IT WILL NOT START. WE'VE TRIED TO ELECTRICALLY JUMP THE BATTERY BUT THIS HAS NO EFFECT. IT SEEMS IF YOU GIVE IT SOME TIME, PERHAPS TO COOL OFF LIKE 30 MINUTES THE CAR WILL START AGAIN. WE'VE REPLACED THE BATTERY THREE (3) TIMES IN THE PAST 18 MONTHS BUT THE PROBLEM CONTINUES. THE ELECTRICAL POWER WINDOWS WILL NOT OPEN BUT THEN THEY DO. THE FOBIX KEY'S KEYLESS ENTRY DOES NOT WORK SOMETIMES, THE PARKING LIGHTS ARE FOUND ON WHEN EVERYTHING IS OFF. THE WIRELESS IGNITION NODE AND IT'S MATCHING FOBIX KEYS HAVE BEEN REPLACED THREE TIME TO NO AVAIL.

Air Bags
Filed Oct 16, 2015FL

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Sep 30, 2015WV

2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE WIRELESS IGNITION NODE MODULE RECALL NOTICE. *SMD

Air Bags
Filed Sep 22, 2015NE

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Sep 17, 2015WV

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Sep 8, 2015MD

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Aug 25, 2015AL

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Aug 10, 201540,000 milesMT

A LOT OF ELECTRICAL ISSUES WITH MY JORNEY, NO INJURIES SO FAR BUT NOW AM AFRAID TO DRIVE MY CAR VERY FAR DISTANCES. MY ELECTRIC DOOR LOCKS DO NOT ALWAYS WORK AND THEY CLATTER WE HAVE REPLACED 3 DOOR ACTUATORS AND THE PASSENGER DOOR IS NOW ACTING UP AGAIN AND ONE OF THE WINDOWS DON'T WORK ANYMORE, I TRY TO START MY CAR AND IT JUST CLICKS AND NOTHING HAPPENS, I USUALLY SIT THERE A MINTUE AND TRY AGAIN STILL NOTHING SO I WIGGLE THE GEAR SHIFTER AND IT STARTS! MY DRIVE TRAIN STARTED LEAKING AND WHEN WE CALLED THE DEALER THEY SAID THAT IT NO LONGER WAS COVERED BECAUSE 5 YEARS START WHEN YOU TAKE POSSESSION OF THE CAR SO WE WHERE A COUPLE MONTHS PAST SO WE HAD TO PAY 450.00 TO HAVE THE SEALS REPLACED. WE TOOK THE CAR IN FOR THE REQUIRED 75,000 MILE CHECK AND THEY SAID EVERYTHING WAS FINE. WE HAVE 81,000 MILES ALL HWY MILES ON OUR JOURNEY AND IT IS DUE FOR TIRES THIS WILL BE OUR 4TH SET. ALL THE PAINT IS PEELING OFF THE MIRRORS AND FRONT BUMPER. I HAVE LEATHER SEATS AND THE DRIVER SEAT IS SPLITTING. WE HAVE TAKEN VERY GOOD CARE OF OUR JOURNEY, SERVICED IT REGULARLY AND WAS SO HAPPY TO HAVE OUR BANK LOAN PAID OFF BUT NOW WITH ALL THE RECALL FOR IGNITION AND THE OTHER PROBLEMS WE'VE HAD I NOW WANT TO GET RID OF IT, I NEED TO CONTACT THE DEALER FOR THE XURRENT IGNITION RECALL BUT THE CLOSEST DEALER I'D GREAT FALLS MT AND WE HAVE HAD BAD SERVICE FROM THEM. I WILL NOT BUY ANOTHER DODGE

Complaints 1-50 of 161, newest first, reproduced as filed.

Across model years

Worst on record: 2009
YearComplaintsRecallsFiresDeathsAssessment
201097110Routine
2009 — this page161070Routine

Compare every Journey Awd year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.