Page 12 of 12 · complaints 551–584 of 584

2012 Dodge Grand Caravan complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Electrical System
Filed Jun 26, 201440,356 milesMA

ONE NIGHT I WAS DRIVING WITH MY 4 YOUNG CHILDREN IN THE VAN ON A BACK ROAD TO GO HOME. ALL OF A SUDDEN ALL OF MY DASH LIGHTS CAME ON, MY RADIO SHUT OFF AND MY HEADLIGHTS WENT OUT. THAT LAST ABOUT 25 SECS. THEN MY VAN STALLED. I WAS SCARED TO HAVE THEM IN THE VAN WITH ME ON A BACK ROAD WITH NO HEADLIGHTS FIRST THEN A STALLED VAN. I WAS ABLE TO PULL OFF TO THE SIDE, WAITED 10 MINS AND STARTED IT BACK UP AGAIN. THE NEXT DAY I HAD THE VAN RUNNING IN PARK IT STALLED. I STARTED IT BACK UP OK, UNTIL I PUT IT IN REVERSE. IT STALLED AGAIN AFTER ALL THE DASH LIGHTS CAME ON THEN BACK OFF. I STARTED BACK UP AND IT SEEMED OK. I STOPPED AT A RED LIGHTS, SAME THING HAPPENED. IT STALLED AFTER ALL DASH LIGHTS WENT ON AND OFF AND RADIO SHUT DOWN. I HAVE HAD THIS VAN SINCE 3/23/14 AND IT STARTED 6/25/14. I CALLED THE DEALER SHIP AND EXPLAINED THE PROBLEM TO THEM. THEY SAID THAT SINCE IT WAS 3 DAYS PASSED THE WARRANTY IT WILL BE MY RESPONSIBILITY. I WAS LIKE REALLY. I DON'T KNOW WHAT TO DO KNOW. I JUST GOT THE VEHICLE 93 DAYS AGO SO ONLY MADE 3 PAYMENTS AND NOW HAVE TO PROBABLY DO EXPENSIVE WORK ON IT. THE DODGE DEALER WAS NOT HELPFUL AND RUDE ABOUT IT. SO NOW I HAVE THIS VEHICLE I STILL HAVE TO PAY ON FOR 6 YEARS AND AFTER ONLY 3 MONTHS OF OWNING I HAVE MAJOR ISSUES AND A VERY BIG SAFETY ISSUE BECAUSE I HAVE KIDS IN THE VAN. *TR

Service Brakes
Filed Jun 25, 201436,000 milesAR

VEHICLE HAS ROUGHLY 36000 MILES, WHEN BRAKING THE STEERING SHAKES HARD, VIBRATING. WORRIED ONE DAY ONE OF MY TIRES IS GOING TO FALL OFF OR THE STEERING STOP WORKING AND LOOSE CONTROL OF THE VEHICLE. EVEN DODGE HAS ISSUED A TECHNICAL SERVICE BULLETIN FOR THIS EXACT PROBLEM, THE DEALERSHIP WON'T DO ANYTHING ABOUT IT BECAUSE THEY SAY IT IS NOT COVERED UNDER WARRANTY BUT ADMITS THAT IT IS A DESIGN FLAW WITH THE VEHICLE BEING BUILT WITH SUBSTANDARD PARTS. *TR

Service Brakes
Filed Jun 10, 20148,500 milesTX

SINCE WE BOUGHT THE VEHICLE, WITHIN 6 MONTHS OF PURCHASE BRAKES STARTED MAKING SQUEAKING NOISE, BRAKES GOT CLEANED AT A LOCAL SHOP; AND STARTED MAKING NOISE AGAIN IN ABOUT 6 MONTHS, TOOK TO THE DODGE DEALERSHIP AT ABOUT APX. 8,000, DON'T REMEMBER EXACT DATE; THEY DID A COMPLETE BRAKE JOB NEW PADS ROTORS AND ALIGNMENT, AT 6 MONTHS BREAKS STARTED SQUEAKING AGAIN. HAD BRAKES CLEANED AT A MECHANIC SHOP, NOISE STOPPED. THEN AGAIN AT 23,340 MILES, IN AT THE SHOP AGAIN, THEY TELL ME BRAKE PADS ARE NORMAL WEAR AND TEAR AND ARE NOT COVERED; BUT NOW THE FRONT AXLES ARE MAKING NOISES WHEN THE WHEEL TURNS AND REGULAR DRIVING WITHOUT BREAKING, LIKE A CLICK, CLICK, CLICK SOUND AS THE FRONT WHEELS TURN. WHEN APPLYING BRAKES THE VEHICLE SEEMS TO SHAKE A BIT AND MAKES SQUEAKING NOISES WHEN BRAKING. I BOUGHT THE VEHICLE BRAND NEW AND DO NOT TOW ANYTHING WITH IT, JUST NORMAL DRIVING TO AND FROM WORK; BUT THE BRAKES ISSUE SEEMS TO BE A CONSTANT ISSUE EVERY 6 MONTHS TO A YEAR. IT WILL BE REQUIRING ANOTHER BRAKE CHANGE AND PROBABLE AXLE REPAIR; AM WAITING FOR RESOLUTION UNDER FILE NO. 25141204 WITH DODGE, AM WAITING TO HEAR BACK. BUT IT SEEMS TO BE A BRAKES DEFECT IN THE 2012 DODGE GRAND CARAVAN VAN. I DO NOT FEEL SAFE DRIVING THIS VEHICLE BECAUSE OF THE BRAKES ISSUE. THEY TOLD ME AT THE DEALERSHIP THAT IT'S BECAUSE THEY ARE MOPAD PADS, AND THAT THEY ONLY LAST ABOUT 12,000 MILES AND WEAR OUT ARE NOT COVERED UNDER WARRANTY. I BOUGHT THE EXTENDED WARRANTY ON THE VEHICLE AT THE TIME OF PURCHASE, BUT

Seats2 injured
Filed Jun 7, 201453,000 milesCA

ON SEVERAL OCCASIONS, THE LATEST BEING TODAY, THE SEATS HAVE ATTACKED PASSENGERS BY SPRINGING FORWARD IN A VERY UNSAVORY MANNER. ON THE REAR BENCH SEAT, THE HEADREST WHEN IN LOCKED MODE WILL RELEASE WITH A FURY ONLY KNOWN TO THE MOST VICIOUS OF CREATION SMASHING INTO THE HEAD OF THE GUEST. THE MIDDLE SEAT HAS AN EQUALLY NASTY VERTICAL EFFECT THAT ALMOST BROKE MY TWEEN'S NOSE TODAY AS SHE WAS ADJUSTING THE SEAT. DODGE NEEDS TO LOOK AT THE SPRING ACTION ON ALL OF THE SEAT COMPONENTS AND RECALL ALL VEHICLES WITH STOW AND GO SEATS AND LESSON THE STRENGTH OF THE SEAT RECLINING SPRINGS. *TR

Service Brakes
Filed May 20, 201455,000 milesNY

DODGE GRAND CARAVAN 2012; NOTICED ABOUT 3 MONTHS AGO THAT THE REAR ROTORS WERE BECOMING SO HOT THAT YOU COULD MELT A STICK OF BUTTER BY JUST HOLDING IT NEAR AFTER DRIVING (30 MINUTES NON-INTENSE DRIVING). ONE TIME THE ROTORS WERE EVEN SMOKING AFTER. I HAVE ALREADY REPLACED BOTH REAR ROTORS/BRAKES TWICE AND JUST BOUGHT THE CAR (USED) IN DEC 2012. I DO NOT DO ANY DISTANCE DRIVING, AND MOST IS NOT CITY. I BROUGHT THE CAR TO A MECHANIC WHO RECOMMENDED A COMPLETE CALIPER/ROTOR/PAD REPLACEMENT AT AROUND $600. SEEMED LIKE A GENERIC FIX. I DECLINED, AS I CAN DO THIS WITH A FREE WEEKEND, AND HAD NO GUARANTEE OF FIXING THE PROBLEM LOOKING AT OTHER REPORTED ISSUES. THE ROTORS CONTINUE TO GET HOT (USUALLY NOT BOTH AT THE SAME TIME, BUT RATHER ONE MORE THAN THE OTHER EACH TIME), AND AM AFRAID TO DRIVE ANY FARTHER THAN THE 30 MIN COMMUTE TO WORK. I HAVE READ SO MANY STORIES OF THE SAME ISSUE OCCURRING TO DODGE/CHRYSLER OWNERS, AND ONES GOING ALL THE WAY BACK TO 2008 MODELS. I CAN'T FATHOM HOW THIS WOULD STILL BE AN ISSUE IN A 2012 MODEL, AND THAT NOTHING HAS BEEN DONE TO HELP THE CONSUMER AND CORRECT THE MISTAKE. EVEN THE DEALERSHIP MECHANIC TOLD ME THAT THE ROTORS ARE TOO SMALL TO HANDLE THE HEAT. I HAVE NIGHTMARES OF THE DAY THAT IT GETS SO HOT THAT SOMETHING IN THE ASSEMBLY OR TIRE GOES AND SENDS MY FAMILY OF 4 AND 2 UNBORN CHILDREN INTO ONCOMING TRAFFIC. *TR

Equipment › Electrical
Filed May 13, 2014FL

CPCS: I1440342A. CAR CHARGER. CONSUMER STATED SHE HAD THE CHARGER PLUGGED INTO THE OUTLET IN HER 2012 DODGE GRAND CARAVAN, AN IT STARTED SMOKING WITH NO DEVICE PLUGGED INTO IT. *LN

Wheels
Filed May 12, 201443,500 milesOH

HUMMING NOISE COMING FROM THE REAR OF THE VEHICLE. TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT BOTH REAR WHEEL BEARINGS NEED TO BE REPLACED. I HAVE NEVER HAD TO REPLACE WHEEL BEARING ON A CAR MUCH LESS AFTER ONLY 43,500 MILES. *TR

Structure › Body › Door
Filed May 5, 2014500 milesOK

IT SHAKES RATTLES , RIDES LIKE FREIGHT TRUCK NOT SMOOTH RIDING AT ALL AIR COMES AROUND ALL DOORS DUST ALSO , DOORS RATTLE LIKE THEY WERE NOT SHUT PROPERLY THE VAN WHISTLES AT VARIOUS TIMES SOUNDS LIKE COMING FROM MOTOR OR FRONT OF VAN UNDER HOOD SOMEWHERE MIDDLE SEATS DO NOT FOLD DOWN INTO THE COMPARTMENT AS SHOWS TO BE STOW A WAY SEATS IT REAL SHAKES BOUNCES LIKE NO SHOCKS ON IT NOT SMOOTH RIDING LIKE THE DEMO VANS I TEST DROVE AND IS REALLY LOAD ON INSIDE FROM OUT SIDE VAN FROM OTHER NOISES AND WIND I HAVE HAD IT INTO THE DEALER 2 TIMES FOR THIS I HAD LESS THAN 10,000 MILES FIRST TIME AND IT RODE AS IF THE VAN WAS 200,000 MILES AND OVER 10 YEARS OLD THEY STATED THEY FIXED IT BUT IT WAS NOT. IT HAS BEEN THIS WAY SINCE THE DAY WE BOUGHT IT DEALER SAYS IT GETS BETTER AFTER 2 OR 3 THOUSAND MILES OR FIRST OIL CHANGE BUT IT HAS NOT NOW IT HAS THE WHISTLE THING GOING ON BOUGHT THE VAN MAY 22 2012 PAID ALMOST $30,000. FOR IT EXPECT FOR THIS KIND OF MONEY IT WOULD RIDE SMOOTHER LIKE THE DEMOS I TEST DROVE I AM VERY DISAPPOINTED IN IT . A FRIEND ASKED ABOUT BUYING A NEW ONE LIKE MINE (SHE HAS HANDICAP CHILD) I TOLD HER TO BUY KIA INSTEAD IT WOULD RIDE BETTER . IT WOULD BE BETTER IF DEALERSHIP HAD NOT LIED ALSO THEY WERE SUPPOSE TO REFUND THE $900. EXCISE TAX IF I BOUGHT IT THAT DAY AND STILL HAD TO WAIT OVER A WEEK FOR THE DELIVERY TO DEALER BEFORE I GOT MY VAN. *TR

Visibility › Glass, Side/Rear
Filed May 3, 201422,300 milesNJ

MY VEHICLE WAS PARKED IN MY DRIVEWAY ABOUT 50 FEET AWAY FROM THE ROAD AT APPRX 11:00 AM 5/3/2014 WHEN ME AND MY HUSBAND HEARD A POP LOOKED OUTSIDE TO SEE THAT MY REAR WINDSHIELD EXPLODED. MY SIDE VENTS WHERE BOTH OPEN ON THE VEHICLE AND IT WAS NOT DRIVEN SINCE 5/2/2014 AT 12:30 PM. THEN WAS PARKED FROM THERE ON. POLICE CAME BY AND SAW NO FOUL PLAY. *TR

Engine
Filed Apr 28, 201455,000 milesIA

ENGINE RUNS VERY ROUGH, IDLES LOW ALMOST DIES AT INTERSECTIONS. DOES NOT HAVE POWER WHEN GAS PEDAL IS PUSHED DOWN, LOOSES POWER WHILE DRIVING AS WELL. THESE VANS HAVE SOMETHING MAJORLY WRONG WITH THE ENGINES AND TRANSMISSIONS. DODGE NEEDS TO INVESTIGATE AND RECALL/REPAIR THESE VANS. THEY ARE HAZARDOUS. I CANNOT WAIT TO BE RID OF MINE BEFORE SOMETHING HAPPENS TO ME AND MY FOUR CHILDREN. DOESN'T SOUND LIKE I'M THE ONLY ONE WITH THE PROBLEMS EITHER. MAYBE DODGE/CHRYSLER IS GOING TO BE LIKE GM AND LET PEOPLE DIE BEFORE REPAIR A MINOR PART. VERY DISAPPOINTED IN THIS VEHICLE. IT WILL BE MY LAST DODGE PURCHASE. *JS

Vehicle Speed Control
Filed Apr 20, 201421,100 milesPA

NO ACCELERATION WHEN GAS PEDAL PUSHED, RPMS RACED BUT NOT ABLE TO PROCEED. WARNING LIGHT INDICATING ELECTRONIC THROTTLE PROBLEM. PULLED OFF THE HIGHWAY, TURNED OFF THE IGNITION, SAT FOR 5 MINUTES. RESTARTED THE VEHICLE AND DROVE IMMEDIATELY TO THE DEALERSHIP. TOLD THEM TO CALL ME WHEN IT WAS CORRECTED. FORTUNATELY, I HAD PURCHASED THE EXTENDED WARRANTY ON THIS MINIVAN DUE TO HAVING HUGE TRANSMISSION PROBLEMS WITH A 2002 HONDA ODYSSEY. THE SERVICE MANAGER SAID THE TECHNICIAN WHO TORE THE ELECTRONIC THROTTLE APART FOUND FIBER IN IT. THE RADIO WAS ALSO NOT WORKING BUT THEY SAID THAT THERE WAS A WIRE THAT CAME LOOSE. RADIO NOW WORKING AS WELL AS THE ELECTRONIC THROTTLE. NO CHARGE BECAUSE I PURCHASED THE EXTENDED WARRANTY. UPON READING OTHER ELECTRONIC THROTTLE PROBLEMS AT THIS SITE I FELT COMPELLED TO JOT DOWN MY EXPERIENCE. *TR

Service Brakes
Filed Apr 9, 201422,000 milesDE

THE FRONT BRAKE CALIPERS SEIZE UP CAUSING EARLY DISK AND PAD DAMAGE. THE DEALER SAID THE CALIPERS ARE UNDER WARRANTY, BUT NOT THE PADS OR DISKS. I HAVE THE MINIVAN SERVICED REGULARLY AND THE BRAKES WERE OK. THERE WAS A POP SOUND WHEN THE CALIPERS RELEASED, BUT THE PADS AND DISKS WERE BADLY DAMAGED. I NOW HAVE A $1000 BRAKE PROBLEM CAUSED BY A DEFECTIVE CALIPER THAT WAS UNDER WARRANTY. I SHOULD NOT HAVE TO PAY FOR THIS. THIS IS NOT NORMAL WEAR OR MY FAULT. *TR

Service Brakes
Filed Apr 5, 201437,000 milesTX

THE BRAKES CALIPERS/BRAKES ARE SEIZING UP, AFTER COMPLETE REPLACEMENT OF ALL BRAKE COMPONENTS, THIS PROBLEM RECURRED IN LESS THAN 5000 MILES, AT THE SAME TIME, THE AXLE BOLTS WERE LOOSE AND THE CAR BECAME VERY UNSTABLE. *TR

Electrical SystemFire
Filed Apr 3, 201475,270 milesNY

AT 11:30 PM THE CAR ENGINE STARTED (THE KEYS WERE IN THE HOUSE),HORN WAS BLOWING, HEAD LIGHTS WERE ON, WIPERS GOING AT FULL SPEED FOUR WAY FLASHER GOING THERE WAS A RED GLOW UNDER THE CAR AND SMOKE WAS BILLOWING FROM UNDER THE CAR AND THE DOORS WERE LOCKED. WE WERE ABLE TO GET A KEY FROM THE FOB AND UNLOCK THE DOORS,AND UNLATCH THE HOOD SO WE COULD OPEN THE HOOD. ALL THE WIRES, ALTERNATOR, FUSE BOX AND BATTERY WERE CHERRY RED. USING SOME CLIPPERS WE WERE ABLE TO CUT THE BATTERY CABLE AND EVERY THING STOPPED WE COOLED THINGS DOWN WITH SOME SNOW.ALL THIS ONLY 3 FT. FROM OUR HOUSE DODGE ESTIMATED ABOUT $1800.00 TO FIX WHAT COULD BE SEEN AND MOST LIKELY MORE WOULD SHOW UP LATER. THIS IS THE THIRD TIME WE HAVE HAD PROBLEMS WITH THE ELECTRICAL ON THIS CAR. MY WIFE AND I ARE BOTH DISABLED AND I NEED A VAN TO CARRY MY WHEEL CHAIR WHEN I GO TO THE DOCTOR,ETC.WE DON'T HAVE THE MONEY TO FIX THE CAR AND STILL MAKE PAYMENTS I HAVE CONTACTED DODGE AND OUR INSURANCE COMPANY, BUT THEY SAY IT IS OUR PROBLEM. I HOPE YOU MIGHT BE ABLE TO HELP US OUT. *TR

Electrical SystemFire
Filed Mar 21, 201448,000 milesTX

I WAS DRIVING FROM ONE DESTINATION TO THE OTHER AND WHEN I GOT TO MY OTHER DESTINATION I SMELLED SMOKE. I LOOKED DOWN AND NOTICE THE CIGARETTE PORT WHICH WAS EMPTY WAS SMOKING, I PULLED MY GERBER OUT AND PULLED THE PORT OUT AND THERE WAS A FIRE. I ALERTED A CO WORKER AND THEY GOT A FIRE EXTINGUISHER. WE MANAGED TO PUT THE FIRE OUT. BUT CONSOLE IS COMPLETELY GONE. THIS ALL HAPPENED WITHIN 15 MINUTES. *TR

Power Train
Filed Mar 3, 2014500 milesNH

THERE IS A LOUD "THUD" WHEN IT IS PUT INTO ANY GEAR, AND YOU CAN EVEN FEEL IT. ALSO, THE TRANSMISSION BOGS DOWN A LOT AND DOESN'T LIKE TO SHIFT INTO GEAR WHEN YOU ARE DRIVING, IT'S VERY SLUGGISH. IT'S BEEN LIKE THIS SINCE WE FIRST TRIED IT OUT. WE EVEN HAD IT REPROGRAMMED BECAUSE THERE WAS SOME SORT OF SERVICE BULLETIN, AND THAT DIDN'T HELP AT ALL. *TR

Service Brakes
Filed Jan 24, 201427,048 milesMA

CHRYSLER REFUSES TO ACKNOWLEDGE A SERIOUS DEFECT IN THE BRAKING SYSTEM OF THE DODGE GRAND CARAVANS. I PURCHASED A NEW 2012 GRAND CARAVAN FROM A DEALERSHIP. ON JULY 31, 2013, QUIRK DEALERSHIP IN BRAINTREE, MA REPLACED REAR ROTORS ON THE VAN AT 17,000 MILES BECAUSE "REAR ROTORS WERE VERY MARKED UP AND HAD RUST RINGS." ON JANUARY 18, 2014, SAME DEALERSHIP TOLD ME THAT ROTORS WERE PITTED AGAIN AT 27,000 MILES AND HAD TO BE REPLACED FOR $502.00 (OUT OF POCKET). WHEN I PROTESTED THAT MOPAR PARTS SHOULD NOT FAIL IN LESS THAN 6 MONTHS, THE SERVICE PERSON TOLD ME THAT "DODGES ARE KNOWN FOR THESE PROBLEMS." I CONTACTED CHRYSLER CUSTOMER ASSISTANCE TO SEE IF THEY WOULD COVER THEIR DEFECTIVE PARTS AND HAVE BEEN GIVEN THE TOTAL RUN AROUND. CHRYSLER OFFERED ME $60.00 OFF THE PRICE OF THE BRAKE JOB BUT I DECLINED BECAUSE FACTORY PARTS SHOULD NOT FAIL SO QUICKLY. I CHECKED THE INTERNET (LEMON LAW BLOG, CAR COMPLAINTS, ETC.) AND FOUND HUNDREDS IF NOT THOUSANDS OF COMPLAINTS SIMILAR TO MINE FOR PREMATURE BRAKE FAILURE IN 2006-2012 CARAVANS & TOWN AND COUNTRY'S. CHRYSLER IS AWARE OF THIS PROBLEM AND IS TRYING TO AVOID RESPONSIBILITY FOR REPAIRING THIS KNOWN DEFECT BY PASSING THE COST ON TO AMERICAN CONSUMERS. A RECALL SHOULD BE ORDERED FOR THESE VEHICLES BASED ON PREMATURE BRAKE FAILURE THAT CHRYSLER IS DELIBERATELY IGNORING. *TR

Service Brakes
Filed Jan 21, 201417,101 milesMD

I PURCHASED THIS PARTICULAR VEHICLE 08/18/12 WITH APPROXIMATELY 17,000 MILES. I WAS TOLD THE BRAKES HAD ALREADY BEEN REPLACED. AFTER DRIVING THE VEHICLE TO APPROXIMATELY 35,000 MILES, I WAS TOLD THE BRAKES NEEDED TO BE REPLACED AGAIN. NOW, AT 60,000 MILES, I'M BEING TOLD, ONCE AGAIN, THAT THE BRAKES NEED TO BE REPLACED. AFTER OWNING MULTIPLE VEHICLES THROUGHOUT MY DRIVING EXPERIENCE (28 YEARS), I HAVE NEVER EXPERIENCED SUCH A RECURRING PROBLEM WITH ANY VEHICLE I'VE EVER OWNED. EXTENSIVE ONLINE RESEARCH REVEALS THAT THIS IS AN ISSUE THE MAJORITY OF DODGE GRAND CARAVAN, CHRYSLER TOWN AND COUNTRY AND VOLKSWAGEN OWNERS HAVE EXPERIENCED AS WELL, AND I WOULD IMAGINE THIS IS NOT THE FIRST COMPLAINT YOU'VE SEEN REGARDING THIS ISSUE? I HAVE NOT CONTACTED THE MANUFACTURER ABOUT THIS ISSUE. I SHOULD ALSO ADD THAT THE BRAKE WORK DONE AT APPROXIMATELY 35,000 MILES WAS DONE BY A FAMILY FRIEND WITH OVER 25 YEARS EXPERIENCE IN THE AUTOMOTIVE REPAIR INDUSTRY, DUE TO AN EXTREMELY HIGH ESTIMATE FROM THE SHOP I CURRENTLY USE. (IN EXCESS OF $650.00). *TR

Engine
Filed Dec 30, 2013MD

MY 2012 DODGE GRAND CARAVAN BEEN IN THE SHOP 3 TIMES FOR TRANSMISSION PROBLEMS IT'S NO GOOD. I DON'T KNOW WHAT TO DO ABOUT THIS BUT, I DON'T WANT TO KEEP ON PAYING A CAR NOTE FOR A CAR THAT IS GOING TO GIVE OUT AND ANY GIVING TIME. IT'S NOT GOING TO LAST LONG. I WANT A NEW CAR FREE OF CHARGE. *TR

Vehicle Speed Control
Filed Nov 18, 201362,000 milesTX

WIFE WAS MERGING ON TO HIGHWAY AND THE THROTTLE STUCK OPEN AND THE GAS PEDAL WAS ALSO STUCK. THE VEHICLE ACCELERATED UP TO 90 MPH AND WAS HITTING 5000 RPMS. SHE HAD TO STICK HER FOOT UNDER PEDAL TO LIFT IT AWAY FROM FLOOR AND GET THE CAR TO SLOW. THIS PROBLEM NEARLY RESULTED IN A MAJOR ACCIDENT AS IT WAS A BUSY TIME OF MORNING. VEHICLE IS CURRENTLY AT A DEALERSHIP IN SAN ANTONIO BEING LOOKED AT. *TR

Service Brakes
Filed Nov 15, 201341,000 milesCO

THE REAR BRAKES ON THE DODGE MINIVANS WERE DESIGNED POORLY. THE CALIPERS DO NOT RELEASE PROPERLY, AND THE CLEARANCE ON THE BRAKE PADS IS TOO TIGHT AND CAUSES THE PADS TO GET STUCK. LAST NIGHT WE HAD THE BRAKE HANG ON ONE OF THE REAR BRAKES AFTER USING THE PARKING BRAKE. THE PADS STAYED CLOSE TO THE CALIPER AND CAUSED THE ENTIRE ROTOR TO HEAT UP FROM THE EXCESSIVE FRICTION. PADS, ROTORS AND CALIPERS WERE REPLACED LAST WEEK, FULL BRAKE FLUID REPLACEMENT DONE AT DODGE DEALERSHIP THIS WEEK. EVERYTHING CHECKED OUT, NOW CALIPER IS JAMMED. NUMEROUS COMPLAINTS FROM OTHERS ARE ON THE INTERNET FOR THE 2008 - 2012 (AND SOME 2013+) MODEL GRAND CARAVANS DUE TO POORLY DESIGNED REAR BRAKE SYSTEM. *TR

Vehicle Speed Control
Filed Aug 12, 201313,000 milesMA

TL* THE CONTACT OWNS A 2012 DODGE CARAVAN. THE CONTACT STATED WHILE DRIVING 30 MPH, THE ELECTRONIC THROTTLE CONTROL WARNING LAMP ILLUMINATED. THE VEHICLE ALSO BEGAN TO ACCELERATE WITHOUT DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS NOT REPAIRED NOR WAS THE FAILURE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. THE APPROXIMATE CURRENT MILEAGE WAS 13,100.

Vehicle Speed Control
Filed Jul 10, 2013500 milesGA

PASSENGER SIDE SLIDING DOOR RATTLES AS IF OPEN DEALER REPLACE DOOR PANEL DID NOT FIX SAID LEFT SIDE TAILLIGHT WAS CAUSE REPLACE IT DID NOT FIX SAID MANUFACTURER LEFT BRAKE CLIPS OFF BRAKE PADS REPLACE STILL RATTLES TOLD KNOW ITS MY IMAGINATION ALSO TRANSMISSION PROBLEMS MASH GAS EASY TO MAINTAIN SPEED HAVE TO KEEP MASHING ALMOST TO FLOOR BEFORE ANY THING HAPPENS THEN IT DROPS DOWN INTO PASSING GEAR ALMOST MAKING YOU REAR END VEHICLE AHEAD OF YOU SOMETIMES ON TAKE OFF WILL START GOING THEN HESITATE CAUSING A POSSIBLE CRASH SITUATION DEALER SAID TRANSMISSION NEEDED COMPUTER UPDATE THIS MADE IT WORST PUT TWO MORE UPDATE STILL NOT SHIFTING RIGHT HAVE MADE MANUFACTURER AWARE HAVE OPEN STAR CASE WITH THEM STILL CAN NOT GET PROBLEMS RESOLVE HAVE PARKED VAN AT 15685 MILES I FEEL THAT ITS UNSAFE FOR MY WIFE AN GRAND KIDS TO BE IN ! I HAVE SEVERAL MECH DRIVE IT THEY SAY SOMETHING WRONG ALSO. *TR

Structure › Body
Filed Jul 5, 201314,000 milesOH

TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR LIFTGATE INDEPENDENTLY RELEASED OPEN NUMEROUS TIMES. THE FAILURE OCCURRED WHILE THE VEHICLE WAS STATIONARY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER THREE TIMES WHERE THE COMPUTERIZED SYSTEM WAS UPDATED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.

Power Train
Filed Jun 17, 201318,419 milesGA

TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH THE RPMS INCREASED AND THE VEHICLE DECELERATED. THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 18,419. *TR

Power Train
Filed May 30, 201311,000 milesNJ

TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT STATED THAT AFTER SHIFTING FROM REVERSE AND INTO DRIVE, THERE WAS A LOUD EXPLOSION SOUND. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS HOWEVER, THE CAUSE OF FAILURE WAS NOT DETERMINED. THE FAILURE WAS NOT REPORTED TO THE MANUFACTURER. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 11,000. THE CURRENT MILEAGE WAS 14,000.

Vehicle Speed Control
Filed Mar 8, 201320,900 milesNC

TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE ACCELERATOR PEDAL BECAME STUCK IN OPEN THROTTLE POSITION. THE CONTACT STATED THAT THE VEHICLE BEGAN TO ACCELERATE AND SHE HAD TO UTILIZE THE EMERGENCY BRAKE IN ORDER TO STOP THE VEHICLE FROM ACCELERATING ANY FARTHER. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION WHERE THEY ADVISED THAT THEY COULD NOT DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 20,900.

Tires
Filed Jan 22, 201339,000 milesIL

TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN EQUIPPED WITH KUMHO KH25 TIRES, SIZE 235/60R/16. THE CONTACT STATED THAT THE DRIVER FRONT AND REAR TIRES FLATTENED WITHIN A WEEK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN INSPECTED THE TIRES AND STATED THAT AIR WAS ESCAPING FROM THE SEAMS ON THE SIDES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO HAVE THE DEALER RETURN THE TIRES IN ORDER TO RECEIVE A CREDIT. THE TIRES WERE REPLACED. THE FAILURE AND CURRENT MILEAGE WAS 39,000. THE DOT WAS NOT AVAILABLE.

Engine
Filed Jan 6, 201385,463 milesKY

DRIVING IN A SMALL TOWN, MY CHECK ENGINE LIGHT CAME ON. I WAS ON THE LOOKOUT FOR THIS. I AM A MEDICAL COURIER AND WE HAVE 4, MAYBE 5, GRAND CARAVANS OPERATING OUT OF OUR FACILITY. TWO HAVE HAD TO HAVE THE HEADS REPLACED, BOTH WITH THE PENTASTAR V-6. I HAVE THIS ENGINE IN MINE AS WELL . I WAS TOLD BY THE DRIVERS OF THOSE TO WATCH FOR THE CHECK ENGINE LIGHT TO COME ON, AND LAST NIGHT IT DID. SO NOW, IT SEEMS I MAY BE NUMBER THREE. I WOULD CONSIDER MY DRIVING HABITS IN THE DODGE "EASY", PROBABLY 90% OF THE TIME I AM DRIVING RURAL TWO LANE HIGHWAYS AND INTERSTATE. THE WORKDAY IS ABOUT 380 MILES DRIVEN. I DRIVE VERY LITTLE STOP AND GO. I CAN GET 90K MILES OUT OF ORIGINAL BRAKES AND TIRES. I DO USE A VARIETY OF BRANDS OF GAS, BUT I WOULD CONSIDER THEM ALL "BRAND NAME". WE SERVICE OUR VEHICLES AT PROPER INTERVALS, ALL CARAVANS ARE ORDERED TO THE SAME SPEC, BUT THIS CAN DIFFER SLIGHTLY WITH MODEL YEAR. WHILE SEARCHING THE NET, I'VE READ WHERE CHRYSLER IS QUIETLY REPLACING HEADS WITH PROBLEMS. ONE OF MY FELLOW COURIERS RECENTLY HAD THE HEAD WORK DONE AT 80K+ ON HIS DODGE. YOU CAN SEE I AM NOW AT A SIMILAR MILEAGE. OUR FLEET MAN TOLD ME THERE WAS NO INVOICE AND THE ENGINE WAS FIXED FOR FREE AT A CHRYSLER DEALER. IT SHOULD HAVE BEEN- A CYLINDER HEAD SHOULD NOT NEED REPLACEMENT AT 80K+ ON A PROPERLY MAINTAINED VEHICLE. I AM SUBMITTING THIS BECAUSE CHRYSLER IS STATING THIS IS SOME SORT OF RARE (LESS THAN 1%) OCCURRENCE DUE TO AN ODD COMBINATION OF FACTORS, INCLUDING BAD FUEL. I BEG TO DIF

Seats1 injured
Filed Nov 20, 20121,200 milesPA

TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT STATED THAT AS SHE ATTEMPTED TO POSITION THE REAR PASSENGER'S SEAT UPRIGHT, THE HEAD REST SLAMMED DOWN AND INJURED A CHILD PASSENGER. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND BUT THEY PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 1,200. THE VIN WAS UNAVAILABLE.

Power Train
Filed Jul 17, 201211,083 milesMD

TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WOULD EXHIBIT A LOUD NOISED WHEN THE GEAR WAS IN REVERSE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE COMPUTER, TRANSMISSION AND THE REVERSE GEAR FAILED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 11,083 AND THE CURRENT MILEAGE WAS 12,000.

Structure › Body
Filed Jul 5, 2012900 milesNY

DRIVER AND PASSENGER DOORS MISALIGNED TO THE POINT THAT THE GAPS OUTWARD MADE THE DOOR APPEAR AJAR, WATER ENTERS EXCESSIVELY AROUND FRAME, HOWEVER DOES NOT ENTER INSIDE THE VAN. THE FIRST ATTEMPT ON 7/5/2012 BY THE DEALER WAS TO ADJUST THE STRIKE PLATE WHICH CAUSED THE BOTTOM OF THE DOORS TO BE EXCESSIVELY INWARD. I HAVE BEEN SCHEDULED TO HAVE ALL 4 DOORS REALIGNED NEXT WEEK. WHAT IS MY RECOURSE IF THIS PROBLEM IS NOT FIXED PROPERLY ? PURCHASE DATE 6/15/2012 CURRENTLY HAS 935 MILES. DEALER STATES IT IS A MANUFACTURE DEFECT AND THAT THEY ASSURE ME THE VEHICLE WAS NOT DAMAGED DURING TRANSPORT. *TR

Power Train › Automatic Transmission
Filed Apr 3, 201213 milesVA

I HAVE A TRANSMISSION MANUFACTURING DEFECT THAT SHOULD BE AFFORDED THE SAME CONSUMER PROTECTION AS THE 2012 GRAND CARAVANS WITH ENGINE SLUDGE. MY PUMP AND AXLE SEALS BEGAN LEAKING WHILE I WAS DRIVING AT 45 MPH. I DIDN'T NOTICE UNTIL 20 MILES WERE ON THE ODOMETER. THE DEALERSHIP REFUSED TO EXAMINE IT BEFORE I HAD TO RELEASE IT TO AMS VANS FOR WHEELCHAIR CONVERSION. IT WAS RETURNED TO ME WITH 36 MILES ON THE ODOMETER AND IT WAS LEAKING DURING THE ADDITIONAL 16 MILES. UNLESS CHRYSLER IS WILLING TO PROVIDE DOCUMENTATION THAT THIS TRANSMISSION CANNOT BE DAMAGED BY RUNNING IT WITHOUT FLUID IT SHOULD HAVE BEEN REPLACED UNDER THE 5 YEAR 50,000 MILE DRIVE TRAIN WARRANTY. BUT CHRYSLER AND THE DEALERSHIP HAVE REFUSED TO DO SO, REPLACING ONLY THE FLUID AND SEALS AND LEAVING ME WITH A DAMAGED TRANSMISSION ON MY NEW VEHICLE. THIS LEAK WAS DOCUMENTED BY MORE THAN ONE TECHNICIAN NOT WORKING FOR CHRYSLER OR THE DEALERSHIP WHERE IT WAS PURCHASED. UPDATED 04/13/12 *BF..UPDATED IVOQ 04/19/12 UPDATED 04/24/12......UPDATED 05/15/12 * LJ THE CONSUMER STATED THE CHECK ENGINE LIGHT DID NOT ILLUMINATE AND THE VEHICLE IS NOT BEING DRIVEN, BECAUSE OF THE LOSS OF TRANSMISSION FLUID WHICH WAS INSTALLED AT THE CHRYSLER MANUFACTURING PLANT FOR THE PURPOSE OF LUBRICATION AND COOLING THE COMPONENTS, WHICH REDUCED ANY POSSIBILITY OF PROTECTING THE MOVING PARTS AND SEALS. THEREFORE, THE TRANSMISSION IS AS UNSAFE AS THE 2012 DODGE CARAVAN ENGINES THAT ARE BEING REPLACED UNDER RECALL FOR SLUDGE. UPDATED IVOQ 05/2

Power Train
Filed Nov 30, 201120 milesVA

I NOTICED A FLUID LEAK IN MY DRIVEWAY AND BASED ON THE RED COLOR I ELIMINATED THE POSSIBILITY THAT IT WAS FROM THE POWER STEERING BECAUSE THE RESERVOIR WAS AT THE MAX LEVEL. I WAS LATER INFORMED THAT THE TRANSMISSION SIDE COVER WAS LEAKING. I SENT THE VEHICLE TO THE DEALER WHERE DYE WAS ADDED AND WAS INFORMED THAT FLUID WAS LEAKING IN THE AREA OF THE BELL HOUSING AND THE TRANSMISSION WOULD REQUIRE DISASSEMBLY TO ASCERTAIN WHAT THE CAUSE IS. *KB ....UPDATED 04/09/12 *BF.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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