Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE ISSUE WAS RESOLVED. UPDATED 02/19/15*JB
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE DEALER DISCONNECTED THE REAR QUARTER VENT WINDOW SWITCH UNTIL THE PART BECAME AVAILABLE TO REPAIR THE VEHICLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
REAR BRAKE PADS COMPLETELY WORN DOWN AFTER 40000 MILES. REAR WHEELS LOCKED UP AND CALIPERS NEEDED TO BE RELEASED MANUALLY. PADS AND CALIPERS REPLACED DUE TO REAR CALIPERS NOT RELEASING FULLY. CALIPERS, PADS AND ROTORS REPLACED. NOT COVERED UNDER WARRANTY ON 1 YEAR OLD VEHICLE. *TR
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE FOR MONTHS. THE CONTACT STATED THAT THE DEALER TEMPORARILY DISCONNECTED THE REAR QUARTER VENT WINDOW SWITCH, BUT WAS UNABLE TO CONFIRM FOR MONTHS WHEN THE PART WOULD BECOME AVAILABLE TO REPAIR THE VEHICLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE DEALER DISCONNECTED THE VENT SWITCH, BUT DID NOT CONFIRM WHEN THE PART WOULD BECOME AVAILABLE TO COMPLETE THE RECALL REPAIR. THE CONTACT CALLED FOR MONTHS, BUT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND COULD NOT CONFIRM WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE MANUFACTURER STATED THAT THE PART NEEDED WAS IN THE PROCESS OF BEING MANUFACTURED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/24/15*CN UPDATED V03/31/15
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE DEALER DISCONNECTED THE REAR VENT SWITCH. SHORTLY AFTERWARDS, THE REAR DOORS AND TRUNK OPENED WITHOUT WARNING. THE CONTACT HAD TO CONSTANTLY CHECK TO ENSURE THAT THE REAR DOORS AND THE TRUNK WERE CLOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/04/15*LJ UPDATED 03/17/15*JB
RECEIVED SECOND RECALL NOTICE BY CHRYSLER REGARDING THE REAR QUARTER VENT WINDOW SWITCH. THIS RECALL STATES A FIRE MAY OCCUR IF THE WINDOW SWITCH COMES IN CONTACT WITH ANY LIQUID. THE FIRST RECALL NOTICE WAS SENT OVER SIX MONTHS AGO. CHRYSLER HAS YET TO CALL ME WITH ANY INFORMATION AS TO WHEN THE PART OR PARTS WILL COME IN FOR THE REPAIR. WAITING FOR SIX MONTHS FOR A RESPONSE AND REPAIR OF RECALL. *TR
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. UPDATED 3/24/15*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 6/22/2015 *JS
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO A DEALER, WHO DISCONNECTED THE SWITCH BUT THE NEW DESIGN PART WAS NOT AVAILABLE. THE MANUFACTURER INFORMED THAT THE PART WAS ON BACK ORDER. THE CONTACT DID NOT EXPERIENCE A FAILURE. UPDATED 3/13/15*CN UPDATED 03/17/15
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/3/15*CN
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 2/25/15*CN UPDATED 03/02/15*JB
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT MENTIONED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/6/15*CN UPDATED 05/26/15*JB
MY VEHICLE WAS SUBJECT TO A RECALL LAST SUMMER. I HAVE YET TO HAVE MY VEHICLE REPAIRED BY THE DEALER. *TR
TL-THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR
TL-THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR
ON 10/1/2014 I TOOK MY GRAND CARAVAN INTO MY DODGE DEAL FOR REPAIR RELATED TO A RECALL NOTICE (P25 / NHTSA 14V-234). THE RECALL WAS ABOUT A FIRE HAZARD IF A SWITCH GOT WET. I WAS INFORMED THAT DUE TO A PARTS SHORTAGE THEY COULD ONLY DISCONNECT A SWITCH AT THAT TIME AND THAT THEY COULD NOT REPLACE THE SWITCH BECAUSE OF A PARTS SHORTAGE. THAT WAS OVER 2 MONTHS AGO (67 DAYS). UPON CALLING THE DEAL THIS MORNING, I WAS INFORMED THAT THEY STILL DO NOT HAVE THE PART (SWITCH) AND HAVE NO IDEA WHEN THEY WILL GET THE PART TO MAKE THE REPAIR. WHEN I FIRST WAS NOTIFIED OF THIS RECALL BACK IN JUNE OR JULY OF 2014, I WAS INFORMED THAT THERE WAS A PARTS SHORTAGE, SO I INTENTIONALLY WAITED WHAT I BELIEVED TO BE A REASONABLE PERIOD OF TIME BEFORE I ATTEMPTED TO GET THIS RECALL REPAIRED. I HAVE NOW RECEIVED A SECOND NOTICE FROM CHRYSLER TELLING ME TO GET IT REPAIRED. I CAN SEE NO REASON FOR THE DELAY OF PARTS FOR THIS REPAIR. RESPECTFULLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. WHILE DRIVING 55 MPH, THE CONTACT NOTICED BURNING FUMES COMING FROM THE REAR OF THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 36,000.
I RECEIVED A SAFETY RECALL LETTER FOR REAR QUARTER VENT WINDOW SWITCH, MAY GET OVERHEATED AND HAVE FIRE SO TOOK IT TO THE SHERMAN DODGE THEY DISCONNECTED THE SWITCH AND TOLD THEY LET ME KNOW WHEN THE PARTS ARRIVE, ITS BEEN ALMOST 5 MONTHS THEY HAVE NOT CALLED AND WHEN I CALL THEY SAY THE PARTS ARE NOT THERE. *TR
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR SLIDING DOORS CLOSED INDEPENDENTLY AND STRUCK A PASSENGER. THE CONTACT WAS CONCERNED THAT A PASSENGER MIGHT SUSTAIN INJURIES DUE TO THE FAILURE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000. UPDATED 3/13/15*CN THE CONSUMER STATED THE LIFT GATE CAME DOWN WHILE SHE WAS STANDING UNDER IT. UPDATED 03/26/15*JB
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. WHILE DRIVING AT APPROXIMATELY 10 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND BECAME STUCK CAUSING THE VEHICLE TO INCREASE IN SPEED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,700. UPDATED 3/13/15 *CN
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
WITH NO WARNING, I WENT OUT TO START MY 2012 DODGE GRAND CARAVAN, AND IT TURNED OVER FOR ABOUT A SECOND, THEN IT WAS LIKE SOMEONE TURNED OFF THE POWER TO THE STARTER ... IT JUST QUIT! I TRIED AND TRIED TO START IT, BUT ALL I GET IS ONE SMALL CLICK WHEN I TURN THE KEY. I GOT ONLINE AND DID A SEARCH, ONLY TO FIND THAT THIS PROBLEM HAS BEEN RAMPANT FOR YEARS NOW; AND CHRYSLER APPARENTLY WON'T DO ANYTHING ABOUT IT. I AM CURRENTLY UNEMPLOYED AND NEED MY VAN TO LOOK FOR WORK, AND TO GET TO WORK IF I FIND A JOB. WE ARE LIVING ON MY WIFE'S INCOME RIGHT NOW, SO I CAN'T AFFORD TO PUT IT IN THE SHOP, AND THE WARRANTY HAS RUN OUT. IT'S ONLY 2 YEARS OLD ... THERE'S NO WAY I SHOULD BE HAVING MAJOR PROBLEMS THIS SOON! I DON'T KNOW WHAT I'M GOING TO DO AT THIS POINT, BUT I AM FURIOUS AFTER READING THE HORROR STORIES PEOPLE HAVE POSTED, WHERE SOME HAVE SPENT $2000 - $3000 TO GET THIS FIXED, AND THEN THE PROBLEM COMES BACK!!! *TR
1. VEHICLE DRAGS TO THE RIGHT. 2. ENGINE LOSES POWER AT TIMES 45MPH AND OR 60 MPH 3. IT SEEMS THERE IS GEAR SHIFT PROBLEM BASED ON ITEM 2. STEVENS CREEK CHRYSLER JEEP DODGE, 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129 I HAVE TAKEN IT TO DEALERSHIP SEVERAL TIMES AND LATEST BEING: 8/20/2014 INVOICE #184949 MILEAGE :6669 THEY DID FIND THE PROBLEM AND DID SUSPENSION REPAIRS. THEY SAY THEY WERE UNABLE DUPLICATE PROBLEM OF LOSING POWER - IT SEEMS THEY DID NOT DO TEST DRIVE AT ALL OBVIOUSLY FROM MILEAGE RECORD! I TOOK IT AGAIN WITH SAME COMPLAINT ON 11/12/2014 AND THEY SAY EVERYTHING LOOKS OKAY IT IS JUST ROAD CROWNING ON THE RIGHT LANE CAUSES IT. AGAIN THEY COULD NOT FIND OR DUPLICATE LOSS OF POWER AND SHIFTING. I AM TERRIBLY AFRAID OF DRIVING THIS VEHICLE WITH FAMILY AND FRIENDS EVEN THOUGH MILEAGE IS LESS THAN 9000 MILES IN 3 YEARS. WARRANTY EXPIRES ON 7/21/2015. PLEASE HELP ME TO RESOLVE THESE ISSUES AND SAFETY OF DRIVER AND PASSENGERS. *TR
DOCUMENTED SEVERAL TIMES SINCE 2013, THIS VAN HAS HAD PROBLEMS WITH THE FOLLOWING: SPEEDOMETER DOES NOT READ, GAUGES DO NOT READ, WINDSHIELD WIPERS TURN ON, ALL WARNING LIGHTS READ, HEADLIGHTS DO NOT WORK, A/C DOES NOT WORK; THEN ALL TURN OFF RANDOMLY AND INTERMITTENTLY TURN BACK ON AND OFF AGAIN. IN MAY 2014, THE VAN HAD TRANSMISSION ISSUES WHERE IT WOULD NOT SHIFT OUT OF LOW GEAR AND DRIVER HAD TO TWICE SHIFT INTO NEUTRAL AND BACK INTO DRIVE TO SHIFT PROPERLY. 6 REPAIR ATTEMPTS WERE MADE ON THE VAN BEGINNING IN MAY 2013 AND ENDING IN JULY 2013 WITH NO SUCCESS ON REPAIRS. THE VAN WAS STILL UNDER WARRANTY SO REPAIR WAS FREE OF CHARGE. REPLACEMENT OF THE TIPM WAS TWICE ATTEMPTED BUT FAILED BECAUSE OF THE FAULTY 2012 TIPMS. THIS VAN IS USED BY RSVP, A FEDERALLY FUNDED NATIONWIDE NON-PROFIT, TO TRANSPORT SENIOR VOLUNTEERS TO THEIR WORK SITES. THIS VAN HAS THE POTENTIAL TO PUT PEOPLE INTO A DANGEROUS CRASH AND NEEDS CHRYSLER TO REPAIR THE TIPMS IMMEDIATELY. *TR
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (VISIBILITY). THE CONTACT MENTIONED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE.
AROUND 37,000 MILES, CHECK ENGINE LIGHT CAME ON, SHORTLY AFTER PURCHASED, LIGHT WOULD GO OFF AND ON PERIODICALLY. AFTER A SEVERAL WEEKS LIGHT STAYED ON AND STARTED BLINKING, AT THIS TIME VAN WAS VIBRATING AND SOUNDED LIKE IT WOULD CUT OFF. DEALERSHIP ENDED UP REPLACING ENGINE HEAD UNDER WARRANTY. A FEW MONTHS LATER LIGHT CAME ON AGAIN, VAN DID NOT WANT TO ACCELERATE, DEALERSHIP COULD NOT FIND ANYTHING WRONG WITH VAN. AT TIMES VAN DOES NOT WANT TO ACCELERATE AS IT SHOULD. AFTER A DELAY, IT WILL ACCELERATE, BUT NOT LIKE IT SHOULD. AROUND 60,000 MILES, ABS LIGHT AND TRACTION LIGHT HAVE COME ON AND CRUISE CONTROL WILL NO LONGER WORK. BACK HATCH DOOR OF VAN LOCKED WHILE OPEN AND WOULD NOT SHUT. THE DOOR HAD TO BE TIED DOWN FROM THE INSIDE IN ORDER TO DRIVE IT TO THE DEALERSHIP. DEALERSHIP SAYS HINGES HAVE BEEN BENT. HINGES HAVE NO MARKS OF ANY KIND, AND THERE HAS BEEN NO DAMAGE TO THE VEHICLE. THERE'S A WHOLE LOT GOING WRONG FOR A 2012 VEHICLE. *TR
WHILE DRIVING ALONG THE HIGHWAY AT NIGHT, I TURNED OFF THE HIGH BEAMS BECAUSE OF AN APPROACHING CAR. THE MULTIFUNCTION SWITCH INSTANTLY FAILED; I WAS UNABLE TO ACTIVATE THE HIGH BEAMS AGAIN, MY DIRECTIONAL SIGNALS DID NOT WORK AND THE WINDSHIELD WIPERS BEGAN TO WIPE INCESSANTLY. I CONSIDER THIS TO BE A SAFETY-RELATED DEFECT, BECAUSE I COULD NOT SIGNAL MY INTENTIONS TO OTHER DRIVERS, NOR COULD I USE THE HIGH BEAMS TO IMPROVE VISIBILITY. ON A TWO-YEAR-OLD VAN WITH ONLY 89,000 MILES, THIS FAILURE SEEMS PREMATURE. *TR
WAS AT STOPLIGHT WHEN 2012 GRAND CARAVAN (CREW) ACCELERATED INTO THE MIDDLE OF THE INTERSECTION. I HAD TO STAND ON THE BRAKE TO STOP AND WAS ALMOST STRUCK BY CROSS TRAFFIC. THE VAN WOULD THEN MOVE FORWARD SLUGGISHLY (AS IF NO POWER) AND AT DIFFERENT TIMES ACCELERATE TO HIGH SPEEDS (80+ MPH). I CALLED THE DEALER AND PARKED IT.TOOK IT TO DEALER NEXT DAY. SINCE MY VAN HAD 38K MILES ON IT THEY WANTED TO CHARGE ME OVER $300 TO REPAIR THE ELECTRONIC THROTTLE CONTROL. THE CODE (P2138) SHOWED THAT THE ACCELERATOR PEDAL POSITION SENSOR WAS BAD. SINCE MY VAN HAD JUST WENT OUT OF WARRANTY, I FUSSED AT THEM AND THEY GAVE ME A "GOODWILL" DISCOUNT FOR ME TO PAY $100.00. THIS DEFECT IS LIFE THREATENING! *TR
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (VISIBILITY) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO SERVICE THE VEHICLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V234000 (ELECTRICAL) AND STATED THAT THE PART WAS NOT AVAILABLE FOR MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.
THE VEHICLE WILL SHUTDOWN RANDOMLY WITH NO INDICATION AS TO WHY AND/OR WILL NOT START RANDOMLY DUE TO ANTITHEFT BEING ACTIVATED. THE CHECK ENGINE LIGHT IS NOT ACTIVATED UPON VEHICLE SHUTDOWN OR FAILURE TO START. WHEN THE ENGINE SHUTS OFF WHILE DRIVING THE TACHOMETER WILL REAP ABOUT 900 RPM AND THE ONLY INDICATOR ON THE DASH IS A YELLOW TRACTION CONTROL ILLUMINATION ON THE DASH. THERE IS NO CHECK ENGINE LIGHT, LOW OIL PRESSURE INDICATION, OR LOW BATTERY INDICATION. AFTER A PERIOD OF TIME FROM A FEW MINUTES TO SEVERAL HOURS THE VEHICLE WILL RESTART AND RUN NORMALLY. THE VEHICLE MAY RUN NORMALLY FOR A FEW SECONDS TO MONTHS AT A TIME UNTIL THE PROBLEM REAPPEARS. THE PROBLEM CAN OCCUR ANYTIME WHILE DRIVING THE VEHICLE INCLUDING DRIVING ON THE HIGHWAY, INTERSECTIONS, PARKING LOTS, AND EXPRESSWAYS. WHEN THE VEHICLE STOPS RUNNING, THE STEERING AND BRAKING BECOME VERY DIFFICULT TO OPERATE. *TR
PURCHASED YOKOHAMA AVID ASCEND TIRE IN APRIL 2013 BASED ON 80000 MILE TREAD WARRANTY. I NOTICED WHAT LOOKED LIKE DRY ROT CRACKING AND TIRES VIBRATED AT HIGHWAY SPEED. BROUGHT TO TIRE DEALER. THEY REBALANCED TIRES AND SAID TO COME BACK IF CONDITION GOT WORSE. DROVE ABOUT 400 MILES TO BEACH AND BACK. ON WAY BACK HOME VIBRATION CAME BACK. NOTICED AN ACTUAL SPLIT ABOUT 1/8 INCH WHERE TREAD MEETS THE SIDEWALL. TIRE DEALER REPLACED TWO TIRES ON A PRORATED BASIS ACCORDING TO YOKOHAMA. FRONT TIRES ALSO EXHIBITED FAR MORE PRONOUNCED WEAR THAN REARS DESPITE PROPER INFLATION. NOT HAPPY THAT I HAD TO PAY ANYTHING DUE TO MANUFACTURING DEFECT BUT I WAS NOT GOING TO RISK AN ACTUAL BLOWOUT. *TR
ON 2 OCCASIONS MY DAUGHTER WAS SITTING IN THE MIDDLE ROW PASSENGER SIDE SEAT , WHILE GOING TO RECLINE THE SEAT THE HEAD REST FLIPPED UP AND HIT HER IN THE HEAD AS IT WOULD WHEN ATTEMPTING TO FOLD THE SEAT TO PUT IN FLOOR(STOW AND GO SEATS). *TR
EVERY MORNING I GET INTO MY VEHICLE, START IT UP AND PUT THE VEHICLE FROM PARK TO DRIVE IT GOES INTO DRIVE ROUGH..THE VEHICLE HAS BEEN AT THE DODGE SERVICE CENTER ON THREE OCCASIONS TO TRY AND FIX THIS PROBLEM, THE FOURTH SERVICE APPT IS SCHEDULED FOR THIS THURSDAY, EACH TIME I WAS TOLD NOTHING WAS WRONG WITH THE VEHICLE...I TOOK THE VEHICLE TO A PRIVATE MECHANIC TO BE INSPECTED AUG 1ST, WAS TOLD BY THE MECHANIC THAT THERE IS SOMETHING WRONG WITH THE TRANSMISSION, IT IS CHANGING GEARS ROUGHLY...I HAVE 18,515 MILES ON THE VEHICLE AND HAVE HAD THIS PROBLEM SINCE I BOUGHT IT IN 2012 BRAND NEW. *TR
I NOTICED A HIGH PITCHED SQUEAL FROM THE REAR OF THE VEHICLE WHILE DRIVING. SAW LARGE AMOUNTS OF BLACK DUST ON LEFT REAR HUBCAP, AND WHEEL WAS EXTREMELY HOT. INDEPENDENT MECHANIC VERIFIED BRAKE PADS IN CONTACT WITH ROTOR ONLY ON THAT ONE WHEEL, AND HAD BEEN WORN COMPLETELY OUT. BRAKES ON ALL OTHER WHEELS IN EXCELLENT CONDITION AS WOULD BE EXPECTED AT ONLY 20,000 MILES. TOOK TO DEALER EXPECTING WARRANTY REPAIR AS BRAKE HAD NO MOVEMENT. DEALER DIAGNOSIS: BRAKE PADS FROZEN IN SLIDES. DEALER REFUSED WARRANTY REPAIR AS "BRAKE PADS ARE NOT COVERED AND THE CALIPERS FUNCTIONED ONCE WE PUT THE VEHICLE ON THE LIFT AND MANUALLY POPPED THEM OPEN. THEREFORE NO MECHANICAL DEFECT" MY ARGUMENT THAT IT WAS NOT DRIVER CAUSED (OTHER 3 WHEELS FINE) WAS NOT ACCEPTED, ALTHOUGH FURTHER FIRM DISCUSSION DID RESULT IN SERVICE MANAGER CHARGING HALF PRICE FOR TOTAL REAR BRAKE JOB. VERY DANGEROUS SITUATION, BRAKE DESIGN THAT ALLOWS THIS NEEDS TO BE INVESTIGATED.
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
THIS MORNING THE FIRST THING I NOTICED WAS THAT THE CRUISE CONTROL WOULD NOT WORK. THIS AFTERNOON, I WENT TO A LOCAL HARDWARE STORE, PURCHASED SOME ITEMS THEN WENT TO MY VAN. WHEN OPENING THE DRIVER DOOR, THE DRIVER SIDE AIR BAG DEPLOYED FROM THE STEERING WHEEL. THERE IS NO SIGN OF ANY DAMAGE TO THE OUTSIDE OF THE CAR. I DID NOTICE THAT WHEN I STARTED THE VAN THE WINDSHIELD WIPERS BEGAN BUT I COULD NOT STOP THEM. WHEN THE WRECKER CAME AND THE CAR WAS STARTED, THE WIPERS DID NOT COME ON BY THEM SELVES AGAIN GLAD THAT THIS DID NOT HAPPEN WHEN THE CAR WAS MOVING.. *JS
ALL LIGHTS ON THE DASHBOARD CAME ON AND THE VEHICLE STARTING DINGING. I PULLED OVER, SHUT IT OFF, SAW NO VISIBLE PROBLEMS, TRIED TO RESTART, & THE VEHICLE WOULD NOT RESPOND TO THE FOB. HAD IT TOWED, WHERE THEY REPLACED THE CLOCK SPRING. HAD THE VEHICLE FOR 6 DAYS WHEN IT DID THE SAME THING. I AM NOW TOLD THAT THEY HAVE TO REPLACE THE TIPM MODULE. THIS PART IS ON BACKORDER ACROSS THE US. EVERYTHING I'VE READ SAYS IT WILL BE 3 MTHS OR LONGER BEFORE THE PART IS AVAILABLE. CHRYSLER IS AWARE OF THE PROBLEM & A CLASS ACTION LAWSUIT HAS BEEN FILED. I AM IN A POWER WHEELCHAIR, AND MY VAN HAS BEEN EQUIPPED WITH A WHEELCHAIR RAMP, KNEELING SYSTEM, DRIVER'S TRANSFER SEAT, AND LOW EFFORT STEERING. I NOW HAVE TO LEAVE MY VAN AT THE DEALER UNTIL IT IS FIXED BECAUSE IT'S NOT SAFE TO DRIVE. THE DEALER PROVIDES A LOANER BUT I AM UNABLE TO TRANSPORT MY POWER WHEELCHAIR. IT WEIGHS 360 LBS SO IT CANNOT BE LIFTED INTO A VEHICLE. I WORK FULL TIME, AND RELY ON MY WHEELCHAIR TO GIVE ME THE STAMINA TO MAKE IT THROUGH THE DAY. THIS TIPM MODULE FAILURE IS NOW COMPLETELY INTERFERING WITH MY LIFE. I WILL HAVE TO MAKE EXTRA PLANS TO GET GROCERIES, AND TO GET TO AND FROM WORK. CHRYSLER NEEDS TO DO SOMETHING AND ADMIT THEIR PART IS FAULTY, GET THEM OUT TO PEOPLE WHO NEED THEM, AND COVER THE COST. ONCE THE TIPM MODULE IS INSTALLED, THE DEALER WILL CHARGE ME ANOTHER $550. *TR
WHEN IDLING, A RATTLING SOUND CAME FROM ENGINE, IT WAS CONTINUOUS WITH ANY SPEED. TOOK VEHICLE TO DODGE DEALER IN VENTURA, CA FOR REPAIR. THEY STATED IT WAS SOME TYPE OF PLATE IN ENGINE AND WAS ORDERING PART. WAS SUPPOSED TO GET MY VAN BACK WITHIN 3 DAYS BUT "PART WAS STILL BEING TRACKED" AFTER 3 DAYS OF CALLING FOR STATUS. AROUND JUNE 27TH WE FINALLY ASKED FOR A RENTAL. DODGE SAID THEY WOULD PAY FOR RENTAL AND I WOULD PAY FOR GAS. WAS SUPPOSED TO HAVE RENTAL FOR ABOUT 3 DAYS. AROUND JULY 1ST WE WERE TOLD STILL WORKING ON VEHICLE, THEY WOULD CALL US IF IT WAS FINISHED THAT NIGHT, NO CALL BACK. IT IS NOW JULY 8TH AND THEY STILL HAVE OUR VEHICLE. OVER THE WEEKEND WE RECEIVED A LETTER FROM CHRYSLER STATING OUR WARRANTY WAS EXTENDED TO 10 YEARS, 100,000 MILES DUE TO ENGINE HEADS. WE WERE NEVER TOLD ANYTHING ABOUT ENGINE HEADS BY DODGE, AND STILL HAVE NOT HEARD BACK, STILL HAVE RENTAL. SHOULDN'T THIS BE A RECALL, INSTEAD OF JUST EXTENSION OF WARRANT? SOUNDS FISHY TO US... THANK YOU FOR YOUR TIME. *TR UPDATED 3/17/2015 *JS
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE APPLYING THE BRAKES, THE FRONT END OF THE VEHICLE JERKED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE REAR BRAKE PADS AND ROTORS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 35,000.
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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