2015 Dodge Durango complaints

TL* THE CONTACT OWNS A 2015 DODGE DURANGO. ON SEVERAL OCCASIONS, WHILE DRIVING, THE REAR TAIL LIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO REED CHRYSLER DODGE JEEP RAM (3100 S US-169, ST JOSEPH, MO 64503, (816) 233-9149) WHERE IT WAS DIAGNOSED THAT THERE WAS MOISTURE IN THE TAIL LIGHTS; HOWEVER, THE MECHANIC WAS UNABLE TO FIND A FRACTURE IN THE TAIL LIGHT FIXTURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.

I RECENTLY NOTICED STILL WATER INSIDE MY REAR CENTER TAIL LAMP ON THE LIFT GATE WHILE PARKED BEFORE LEAVING HOME, THAT WOULDN'T LEAVE, AS A RESULT OF THIS A PORTION OF THE LAMP HAD WENT OUT AND NO LONGER WORKED, EVENTUALLY THE ENTIRE LAMP STOPPED WORKING NOW CAUSING A SAFETY CONCERN AS I AM NOW LESS VISIBLE TO THOSE BEHIND ME AND CAUSING ME TO BE TICKETED SEVERAL TIMES FROM LAW ENFORCEMENT BECAUSE OF THE LAMP BEING OUT WHICH IS NOW TURNING THIS INTO A $2000 PLUS PROBLEM. I HAVE DONE MY RESEARCH AND HAVE LEARNED THAT THOUSANDS OF OTHER DURANGO OWNERS FROM 2014 AND 2015 ARE HAVING THIS SAME ISSUE AND THIS NEEDS TO BE A RECALLED PART. I ALSO HAVE YOUNGER SIBLINGS THAT USE MY TRUCK FROM TIME TO TIME TO TRAVEL TO WORK AND SCHOOL AND A GRANDMOTHER WHO DRIVES MY VEHICLE AT TIMES AND I CAN NO LONGER LET THEM DRIVE MY VEHICLE BECAUSE I DON'T WANT THEM TO DESTROY THEIR DRIVING RECORD WITH CONSTANT TICKETS BECAUSE OF THE LAMP BEING OUT NOR MY GRANDMOTHER OR POSSIBLY GETTING INTO AN ACCIDENT DUE TO THE DIFFICULTY OF BEING SEEN FROM BEHIND NOW

TL* THE CONTACT PURCHASED A 2015 DODGE DURANGO. WHEN THE VEHICLE WAS PURCHASED, THE DEALER (JIMMY BRITT CHEVROLET BUICK GMC, 1011 TOWN CREEK BLVD, GREENSBORO, GA 30642, (706) 453-2500) STATED THAT THERE WERE NO RECALLS OR FAILURES WITH THE VEHICLE. HOWEVER, THE CONTACT HAD TO MAKE SEVERAL REPAIRS. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM FAILED, WHICH AFFECTED THE HEATING AND AIR CONDITIONING. ALSO, THE MILEAGE ON THE ODOMETER WAS INCORRECT BASED ON THE PREVIOUS OWNER. THE DEALER FINALLY AGREED TO REPAIR THE VEHICLE AFTER THE CONTACT INFORMED THEM THAT SHE WAS AWARE OF THE FAILURES. THE MOST RECENT FAILURE WAS WITH THE TRANSMISSION, WHICH WAS CURRENTLY BEING REPAIRED. THE DEALER STATED THAT DUE TO THE ODOMETER MILEAGE DIFFERENCE, THE CONTACT WOULD HAVE TO TAKE A FINANCIAL LOSS IN ORDER TO TRADE IN THE VEHICLE. THE CONTACT DID NOT THE STATE FROM WHERE THE VEHICLE WAS PURCHASED DID NOT HAVE A "LEMON LAW" AND WAS REFERRED TO THE STATE'S ATTORNEY GENERAL'S OFFICE IN HER HOME STATE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 70,000.

CENTER REAR TAIL LIGHT ASSEMBLY COLLECTS WATER AND SHORTS OUT. BULBS NO LONGER LIGHT UP AFFECTING VEHICLE VISIBILITY. THERE IS NO VISIBLE DAMAGE TO THE LENSE.

ON 1/19/2019, I WENT TO BRAKE WHILE DRIVING MY DODGE DURANGO, AND THE CAR VIOLENTLY SHOOK, MADE A REVVING NOISE, AND ACCELERATED. MY FOOT WAS TO THE FLOOR AND THE CAR WOULD NOT STOP. I HIT TWO CARS IN FRONT OF ME, WHICH WAS THE ONLY WAY THE CAR ACTUALLY STOPPED MOVING, AND IT WASN'T UNTIL I TURNED THE CAR COMPLETELY OFF THAT THE NOISE AND SHAKING STOPPED. A CASE WAS OPENED WITH FIAT CHRYSLER CORPORATE OFFICE THE DATE OF THE ACCIDENT. A 3RD PARTY COMPANY WAS HIRED TO INVESTIGATE THE VEHICLE AND PULL DATE OFF OF THE ELECTRONIC DATA RECORD. THAT REPORT WAS FORWARDED TO FCA FOR REVIEW ON 1/26/2019. TO DATE, NO ONE FROM FCA HAS CONTACTED ME REGARDING THE STATUS OF MY CASE. I CALL DAILY ONLY TO BE TOLD I WILL RECEIVE A PHONE CALL FROM SOMEONE, WHICH HAS YET TO HAPPEN. NO NAME, NUMBER, OR CONTACT INFORMATION HAS BEEN GIVEN TO ME. I WAS TOLD A LETTER WAS MAILED OUT TO ME FROM THE LEGAL DEPARTMENT WITH FCA ON 2/6/2019. TO DATE, NO LETTER HAS ARRIVED, AND WHEN I ASKED CORPORATE FOR INFORMATION ON WHO SENT THE LETTER, I AM NOT PROVIDED A NAME OR NUMBER OF ANYONE I CAN VERBALLY SPEAK WITH. I WAS ALSO TOLD SEVERAL VOICEMAIL MESSAGES HAVE BEEN LEFT FOR ME, BUT WHEN THE REPRESENTATIVE WENT TO CONFIRM MY PHONE NUMBER, THEY ADMITTED THEY HAD NO PHONE NUMBER ON FILE FOR ME - SO HOW COULD A VOICEMAIL MESSAGE BE LEFT? THIS ACCIDENT OCCURRED IN FRONT OF AN ELEMENTARY SCHOOL, DURING SCHOOL DROP OFF. THE OUTCOME COULD HAVE BEEN MUCH WORSE, AND THE FACT THAT NO ONE FROM A LARGE CORPORATION IS COMMUN

CHECK ENGINE LIGHT WILL NOT GO OFF. HAD THE VEHICLE CHECKED THREE TIMES WITH SMOKE TEST AND SHOWS NO LEAKS. THE COMPUTER SHOWS A LEAK IN THE FUEL LINE AND CLEARS THE CHECK ENGINE LIGHT BUT COMES BACK ON A COUPLE DAYS.

THE REAR "RACETRACK" TAIL LAMP WHICH SPANS THE LIFTGATE FILLS WITH WATER. THIS IS THE SECOND TAIL LAMP ASSEMBLY ON MY VEHICLE. THE FIRST ONE WAS REPLACED BY DODGE UNDER WARRANTY. LESS THAN 1 YEAR LATER, THE REPLACEMENT IS ALSO LEAKING. SEVERAL REPORTS OF WATER IN THE LENS CAUSING ULTIMATE FAILURE OF THE ELECTRONICS AND THE LAMP.

REAR HATCH TAIL LIGHT GOT WATER INSIDE OF IT. RAIN WATER. POOR SEAL. NOW PART OF LIGHT IS NOT WORKING. THE DEALERSHIP QUOTED APPROXIMATELY $1200.00 TO REPLACE. ANOTHER $200.00 LABOR. CAN'T JUST REPLACE A BULB. HAVE TO REPLACE THE WHOLE ASSEMBLY. I AM LEARNING THIS IS A COMMON ISSUE WITH DURANGO'S THAT HAVE THIS LIGHT. THIS IS A MANUFACTURE FLAW WITH THESE LIGHT ASSEMBLIES. THEY SHOULD BE RECALLED!

RACETRACK LIGHT IN BACK OF DURANGO HAS WATER IN IT. PART OF LED LIGHT PANELIS NOW OUT AFTER A GOOD RAIN.

TL* THE CONTACT OWNS A 2015 DODGE DURANGO. THE CONTACT STATED THAT THE TAIL LIGHTS FAILED TO ILLUMINATE DUE TO MOISTURE FROM THE RAIN. THE VEHICLE WAS TAKEN TO DIEHL CHRYSLER DODGE JEEP RAM OF ROBINSON (6181 STEUBENVILLE PIKE, MCKEES ROCKS, PA 15136, (412) 722-1800), BUT WAS NOT DIAGNOSED BECAUSE IT EXCEEDED 36,000 MILES. THE DEALER STATED THAT THE FAILURE WAS A WEATHER ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

THE CENTER LED LIGHT ON MY DURANGO SOMEHOW HAS WATER IN IT; THE WATER ORIGINALLY CAUSED A SHORT ON ONE SIDE THAT DIMMED THE LIGHT. I FIRST NOTICED DECEMBER 2018 WHEN A MOTORIST STOPPED ME AFTER TAKING A PICTURE. AS OF JANUARY 21, 2019 THE LIGHT HAS COMPLETELY WENT OUT DUE TO THE WATER DAMAGE. THIS HAS TO BE SOME SORT OF MANUFACTURER DEFECT AS I AM NOT SURE WHERE THE WATER IS ENTERING IN. ON THE 21ST I WAS PULLED OVER BY A POLICE OFFICER BECAUSE HE SAID THE FLICKING COULD POTENTIALLY CAUSE AN ACCIDENT. LUCKILY I WAS LEFT OFF WITH A WARNING. PER WESTGATE DODGE HERE IN INDY THE FIX WILL COST MORE THAN $1300 TO CORRECT. I HAVE PROVIDED

REAR TAIL LIGHT HOUSING CENTER SECTION IN THE LIFT GATE HAS WATER INTRUSION WHICH HAS CAUSED LED LIGHTS TO SHORT OUT. NOTICED LIGHTS OUT AND WATER IN HOUSING WHILE VEHICLE WAS PARKED BUT SMELLED THE ORDER OF ELECTRICAL SMOKE WHILE DRIVING.

WATER IS ENTERING TAILLIGHT UNIT CAUSING ELECTRONICS TO SHORT. WATER IS ENTERING DUE TO A POORLY DESIGNED SEAL ON THE TOP BACK OF TAILLIGHT.

"TAKATA RECALL" I PURCHASED A 2015 DODGE DURANGO ON DECEMBER 3 2015 HOWEVER I NOTICE THAT ITS WATER CONDENSE IN THE RACETRACK LIGHT AND ITS A COUPLE OF SPOTS WHERE ITS BLOWED OUT THATS VERY DANGEROUS AND NEEDS IMMEDIATELY ATTENTION..

THE FRONT PASSENGER HEADREST ACTIVE HEAD RESTRAINT SAFETY DEVICE DEPLOYED WITHOUT WARNING DURING NORMAL DRIVING. THERE WAS NO IMPACT, ETC. , THAT WOULD CAUSE THE DEVICE TO DEPLOY. THE DEVICE ERRANTLY DEPLOYED. HAD A PASSENGER BEEN IN THE VEHICLE THIS COULD HAVE RESULTED IN SERIOUS INJURY. THE VEHICLE WAS NOT IN MOTION. THROUGH ONLINE RESEARCH, I NOTED THAT THIS SEEMS TO BE A COMMON ISSUE. BUT I DO NOT SEE A RECALL ON IT.

THERE IS WATER GETTING INTO MY REAR 'RACETRACK' TAILLIGHT AREA CAUSING THEM TO SHORT OUT AND BECOMING A DANGER TO OTHERS ON THE ROAD. NOTICED IT AROUND JUNE 2018

TL* THE CONTACT OWNS A 2015 DODGE DURANGO. THE CONTACT STATED THAT WATER LEAKED INSIDE THE TAIL LIGHT ASSEMBLY, WHICH CAUSED THE TAIL LIGHTS TO MALFUNCTION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.

THE CLUTCH PEDAL STICKS TO THE FLOOR. HAPPENED WHILE DRIVING. CAN'T ACCELATE OR CHANGE GEARS. NO NOISE OR SMELL OR WARNING PRIOR TO THIS HAPPENING. PEDAL CAN ONLY BE MANUALLY LIFTED. NO PRESSURE IN CLUTCH PEDAL ANYMORE.

REAR TAILLIGHT ASSEMBLY HAS WATER CAUSED BY A MANUFACTURE DEFECT OF NOT PROPERLY SEALING LIGHT ASSEMBLY. VEHICLE WAS TAKEN TO THE LOCAL DODGE DEALERSHIP AND WAS TOLD THIS IS A COMMON PROBLEM WITH LIGHT ASSEMBLY. THIS IS A SAFTEY PROBLEM AND A RECALL SHOULD BE ISSUED. THIS CAN CAUSE A REAR END ACCIDENT WHICH WILL RESULT IN INJURIES. THE VEHICLE USED BY A LAW ENFORCEMENT AGENCY'S ACROSS THE COUNTRY AND CAN CAUSE AN INJURY TO A LAW ENFORCEMENT OFFICER.

CHECK ENGINE LIGHT IS COMING ON FOR EVAP PROBLEM. I DON'T HAVE A GAS CAP. THE DEALERSHIP SUPPOSEDLY FIXED THE ISSUE, 1 WEEK LATER...IT'S ON AGAIN. SEAT INSIDE PACKING IS NO LONGER IN PLACE. DRIVING OVER BUMPS SOUNDS LIKE THE SUSPENSION IS BROKE.

REAR 'RACETRACK' LED LIGHTING FULL OF WATER FROM CONDENSATION. LIGHTING IS SHORTING OUT AND I AM CONCERNED ABOUT PRICE TO FIX. ALSO IT MAY BE A DANGER TO OTHER DRIVERS AT NIGHT. 27,000 MILES AND ALREADY GETTING WORSE.

1. AIR BAG CONTINUOUSLY POPS UP WHENEVER DRIVING, I HAVE RECEIVED MULTIPLE EMAILS FROM WESTGATE AND TAKEN TO THEM WITH NO REPAIR. RECENT ACCIDENT AIRBAG DID NOT WORK. 2. I AM UNABLE TO OPEN GAS TANK FROM INSIDE, I LITERALLY HAVE TO GET OUT GO TO BACK OF TRUCK AND PULL A LEVER, I FOUND OUT HOW TO DO THIS BY ANOTHER OWNER WHO DID IT ON YOUTUBE. I ALMOST GOT HIT BY CAR TWICE. 3. I WAS IN A CAR ACCIDENT WHERE I RAN INTO A MINI MALL, I PULLED UP AND PARKED THEN THE CAR JUST TOOK OFF ON OWN, IT HAPPEN SO FAST AND ONLY THING I OUR POLICE COULD THINK WAS I PUSHED WRONG PEDDLE BUT I DID NOT, I DID TAKE TO WESTGATE FOR REPAIRS, THERE WAS A RECALL AND WAS NEVER REIMBURSED FOR $500 DEDUCTIBLE OR PAIN/SUFFERING

THE REAR TAIL LIGHT ASSEMBLY, MIDDLE PORTION, HAS COLLECTED WATER INSIDE OF IT WHICH COMES IN CONTACT WITH THE TAIL LIGHT LED'S INSIDE CAUSING THEM TO SHORT TO GROUND. THEY BLINK/FLASH ERRATICALLY BUT MOST OF THE TIME ARE NOT ON. ALSO THE LICENSE PLATE LIGHTS ARE AFFECTED BY THIS AND ARE NOT WORKING EITHER. EVEN AFTER LOOSENING THE ASSEMBLY AND DRAINING THE WATER CONDENSATION CAN STILL BE SEEN INSIDE.

THE LENSE ON THE CENTER BRAKE LIGHT (RACE TRACK LIGHT), APPARENTLY HAS A DEFECTIVE GASKET, ALLOWING THE BRAKE LIGHTS TO FILL WITH WATER AND CAUSE THEM TO GO OUT. I ONLY HAVE 22,000 MILES ON THIS CAR, IT'S MY BABY! IT WILL BE AWHILE BEFORE I CAN FIX THIS, AS IT WILL BE OVER $1000 TO REPAIR. RIDICULOUS! SAFETY DOESN'T SEEM TO BE MUCH OF A CONCERN FOR DODGE.

WATER IS GETTING INTO THE REAR TAIL LIGHTS THROUGH THE FACTORY SEAM. THERE ARE NO VISIBLE CRACKS ON THE TAIL LIGHT AND WATER IS POOLING UP ON THE INSIDE AND SLOWLY LEAKING OUT OF THE FACTORY SEALS AROUND THE HOUSING. WATER IS CAUSING THE LIGHTS TO SHORT OUT.

TL* THE CONTACT OWNS A 2015 DODGE DURANGO. THE CONTACT STATED THAT THE REAR RACETRACK LIGHT FILLED WITH WATER AND FAILED TO ILLUMINATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000. *TT CONSUMER STATED DEALER WAS NOIFIED BOTH TIMES. IT WAS REPAIRED TWICE.*JB

WATER ENTERING THE REAR LIGHT BAR PLASTIC COVERING AND SHORTING OUT THE LIGHT SYSTEM. THIS IS AN ONGOING PROBLEM CAUSING THE LIGHTS TO NOT WORK AND SAFETY ISSUE.

WATER IN THE RACETRACK TAILLIGHT CAUSED BURNT OUT LED LIGHTS

TL* THE CONTACT OWNS A 2015 DODGE DURANGO. UPON INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE TAIL LIGHT ASSEMBLY WAS FILLED WITH WATER. THE CONTACT ALSO MENTIONED THAT THE BULBS WERE BURNED OUT. THE VEHICLE WAS TAKEN TO JIM BUTLER CHRYSLER DODGE JEEP RAM (317 W MAIN ST, BUILDING B, LINN, MO 65051, (573) 298-4377) WHERE THE CONTACT WAS INFORMED THAT THE TAIL LIGHTS NEEDED TO BE REPLACED AND WERE NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

WATER IS IN THE RACETRACK TAIL LIGHT ON BOTH SIDES, I NOTICED THE SOUND OF WATER MOVING WHILE DRIVING, AND ITS WATER IN MY TAIL LIGHT. THE LIGHT ARE OUT AT THE BOTTOM BECAUSE OF THIS

WATER POOLING IN BOTTOM OF RACETRACK LIGHTING. SHORTING OUT LIGHTS

RACETRACK LIGHT BAR FILLS WITH WATER AND CAUSES TAIL LIGHTS TO BLOW OUT. FOLLOWING SNOW STORM IN APRIL 2018 THE LIGHT BAR HAD APPROXIMATELY A 1/4 CUP OF WATER INSIDE OF THE TWO TAIL LIGHTS. IT IS NOW NOV 2018 AND EVERY TIME IT RAINS I HAVE TO DRAIN THE TAIL LIGHTS OF APPROXIMATELY THE SAME AMOUNT. IN 6 MONTHS I'VE HAD TO DRAIN THEM APPROXIMATELY 8 TIMES AND TAIL LIGHTS ARE SHOWING SIGNS OF MALFUNCTION AND SHORTING OF THE LIGHTS. I HAVE TAKEN THE TRUCK TO THE DEALERSHIP TWICE AND COMPLAINED ABOUT THE PROBLEM AND THEY WOULD NOT DO ANYTHING.

THE TAILLIGHTS HAVE STANDING WATER IN THEM AND I HAVE NO CLUE HOW WATER WOULD BE ABLE TO GET IN THERE. THE WATER WILL NOT DRAIN AND NOW IT HAS CAUSED A PORTION OF MY LIGHT TO GO OUT. AFTER READING THIS ONLINE, I'VE SEEN A LOT OF DURANGO OWNERS WITH THIS ISSUE AND I FEEL THIS HAS TO BE TURNED INTO A RECALL. I HAVE ONLY HAD MY CAR FOR ONE YEAR AND I AM NO LONGER IN THE WARRANTY BUT I FEEL THIS SHOULD NOT BE AN OUT OF POCKET EXPENSE.

FUEL DOOR WILL NOT OPEN DEPRESSING DOOR SWITCH INTERIORLY OR EMERGENCY RELEASE SWITCH IN CARGO COMPARTMENT. FUEL DOOR HAD TO BE PRIED OPEN ORDER TO REFILL GAS TANK.

WHILE STOPPED, THE ACTIVE HEAD RESTRAINT ( DRIVER SIDE) DEPLOYED WITHOUT CAUSE OR NOTICE. THERE WERE NO INJURIES, BUT MY 9 MONTH OLD GRANDDAUGHTER WAS IN THE VEHICLE. NEEDLESS TO SAY THIS COULD HAVE BEEN BAD IF WE WERE AT HIGHWAY SPEED,OR IN TRAFFIC. INSPECTION OF THE HEADREST SHOWS LOCKING PIN SUPPORT FAILURE ( BROKEN PLASTIC).

I AM PROVIDING SOME UPDATED INFORMATION AND PHOTOS TO A PREVIOUS COMPLAINT (NHTSA ID# 11139459) I FILED REGARDING THE REAR LIFTGATE LIGHTS (RACETRACK LED LIGHT) ON MY DODGE DURANGO. WATER HAS ENTERED THE REAR LIFTGATE LIGHT ASSEMBLY CAUSING IT TO INTERMITTENTLY WORK OR AT TIMES FLICKER. THIS MAY CAUSE CONFUSION TO DRIVERS BEHIND MY VEHICLE, AS TO WHETHER I AM BRAKING OR NOT. THIS MAY CAUSE REAR-END TYPE COLLISIONS. I REMOVED THE REAR LIFTGATE LIGHT ASSEMBLY TO REMOVE THE WATER THAT HAD ENTERED IT CAUSING THE SHORT. THE TOP OF THE LIGHT ASSEMBLY IS NOT SEALED UP FROM THE FACTORY. WATER ENTERS FROM THE TOP AND THEN IS TRAPPED IN THE ASSEMBLY, CAUSING THE SHORT. THIS IS AN OBVIOUS MANUFACTURER DEFECT CAUSING A SAFETY PROBLEM. I WILL SUBMIT PICTURES SHOWING WHERE IT IS NOT SEALED UP.

CENTER TAIL LAMP FILLS WITH WATER FROM RAIN / SNOW. FAILS TO TURN ON.

WATER GETS INTO THE REAR RACE TRACK TAILLIGHT , WHICH CAUSES THE LED'S TO BURN OUT/BLINK. GOTTEN MANY CLOSE CALLS ACCIDENTS BECAUSE DRIVERS CAN'T SEE WHEN I HIT THE BRAKES . SOMETIMES THE WHOLE LED ASSEMBLY SHUTS OFF . VEHICLE ONLY HAS 36,400 MILES

WHILE DRIVING MY RADIO DISPLAY SCREEN WENT OFF 3 DIFFERENT TIMES AND FINALLY RESTARTED. ON ANOTHER DAY THE AIR CONDITIONING WOULD COME ON BY ITSELF. FIRST IT WAS THE REAR AIR WOULD COME ON HIGH, I WOULD TURN IT OFF AND IT WOULD COME RIGHT BACK ON. SO I TURN THE AIR OFF COMPLETELY FRONT N REAR, WELL IT CAME BACK ON BY ITSELF BOTH OF THEM. SO I JUST LOCKED THE REAR AIR AND LEFT THE FRONT AIR ON. I WAS DRIVING DOWN THE HIGHWAY WHILE THIS WAS HAPPENING

MY 2015 DURANGO'S "ACTIVE HEADREST RESTRAINT" DEPLOYED WHILE THE VEHICLE WAS COMPLETELY OFF. IN FACT, WE DID NOT EVEN HAVE THE KEYS WITH US. MY WIFE WAS WIPING DOWN THE SEATS AND CENTER CONSOLE, WHEN IT VERY SUDDENLY AND LOUDLY "POPPED" OPEN. WE HAVE THE EXTENDED WARRANTY, WHICH CHRYSLER REFUSED TO ACCEPT FOR THE REPAIR. VEHICLE HAD 21,000 MILES AND WAS PARKED (TURNED COMPLETELY OFF) IN A DRIVEWAY. I SUSPECT THIS HAD SOMETHING TO DO WITH RECENT TEMPERATURE CHANGES, BECAUSE THIS WAS THE FIRST DAY BELOW 50 DEGREES AFTER A COUPLE WEEKS OF 90 DEGREE AVERAGE DAYS IN THE SUN.

RACE TRACK LIGHTING ON TAILGATE PARTIALLY SHORTED OUT. APPEARS TO HAVE MOISTURE INSIDE. DEALER SAYS REPAIR/REPLACEMENT ISN'T COVERED UNDER EXTENDED COMPREHENSIVE PLAN

MY VEHICLE HAS A LED LIGHT BAR ASSEMBLY ON THE LIFT GATE THAT INCLUDES WHAT DODGE CALLS A "RACE TRACK" TAIL LIGHT, PLUS THE REVERSE LIGHTS, AND REAR LICENSE PLATE LIGHTS. THESE ARE ALL IN ONE ASSEMBLY. THIS ASSEMBLY HAS A FAULT OR SHORT TO GROUND THAT CAUSES IT TO NOT ILLUMINATE THE "RACE TRACK" TAIL LIGHT AND THE REAR LICENSE PLATE LIGHTS. THE DEALER INDICATES THE ENTIRE ASSEMBLY HAS TO BE REPLACED AT A COST OF OVER $1000. I RECENTLY NOTICED WATER IS ALSO ENTERING THIS ASSEMBLY, WHICH MAY BE THE CAUSE OF THE ELECTRICAL SHORT TO GROUND. LED LIGHT ASSEMBLIES SHOULD NOT BE FAILING IN THREE YEARS. SINCE THIS IS A COMPLETE ASSEMBLY, THERE ARE NO SIMPLE BULBS TO REPLACE. WITH THIS ASSEMBLY FAILING, MY VEHICLE IS NOT IN COMPLIANCE BECAUSE THE REAR LICENSE PLATE IS NOT ILLUMINATED, PLUS ALL OF THE FACTORY REAR TAILLIGHTS ARE NOT ILLUMINATED. I AM THE ORIGINAL OWNER OF THE VEHICLE AND IT HAS NEVER BEEN WRECKED OR HAD ANY REAR DAMAGE.

WHILE USING THE VEHICLE ON MARKSHEFFEL RD WE NOTICED THAT THE HORN WAS NOT WORKING. THAT WAS OUR FIRST SIGN FOR CONCERN. SHORTLY AFTERWARDS WHILE AT A STOP LIGHT WE NOTICED THAT THE STEERING WHEEL CONTROLS WERE NOT WORKING EITHER. LASTLY WE NOTICED THAT THERE ARE MULTIPLE INDICATORS ON THE DASHBOARD THAT ARE DISPLAYED INDICATING A FAILURE SOMEWHERE. ONE OF THE INDICATORS RELATES TO AN AIRBAG.THE VEHICLE IS ONLY A FEW YEARS OLD. ACCORDING TO MANY FORUMS AND REPORTS ONLINE THIS IS A RECURRING DODGE ISSUE THAT THEY FAIL TO FIX YEAR AFTER YEAR. THEY HAVE HAD RECALLS FOR THIS ISSUE ON OTHER VEHICLES AND YEARS BUT NOT THIS 2015 DURANGO AND THEY WILL NOT COVER IT UNDER ANY WARRANTY. THEY SHOULD HAVE HAD THIS ISSUE RESOLVED BY NOW CONSIDERING IT HAS BEEN GOING ON SINCE AT LEAST 1997. WE DRIVE OUR KIDS IN THIS VEHICLE AND FEEL THAT IT IS CAUSE FOR CONCERN BUT FEEL WE SHOULD NOT HAVE TO PAY FOR THEIR MISTAKES.

THE CENTER TAIL LIGHT (REFERRED TO AS THE "RACETRACK" WENT COMPLETELY OUT, AS WELL AS THE TWO LED LICENSE PLATE ILLUMINATION LAMPS. IT WAS DISCOVERED IN EARLY SEPTEMBER 2018. THE VEHICLE WAS IN PARK AT THE TIME, AND RUNNING WITH HEADLIGHTS ON. SINCE THEN, I HAVE TRAVELED WITH NO CENTER TAIL LIGHT AND NO LICENSE PLATE ILLUMINATION LAMP. I HAVE TAKEN MY VEHICLE TO THE LOCAL DODGE DEALERSHIP (SPORT HYUNDAI DODGE, EGG HARBOR TOWNSHIP, NJ 08234) FOR WARRANTY REPAIR. THE SERVICE ADVISER STATES THAT THE TAIL LIGHT HAS FAILED, AND THAT HE HAS ORDERED A REPLACEMENT, WHICH SHOULD BE IN THE WEEK OF OCTOBER 7, 2018.

TL* THE CONTACT OWNS A 2015 DODGE DURANGO. THE CONTACT STATED THAT THE TAIL LIGHTS FAILED TO REMAIN ILLUMINATED. THE DEALER (NAPLETON'S ARLINGTON HEIGHTS CHRYSLER DODGE JEEP RAM, 1155 W DUNDEE RD, ARLINGTON HEIGHTS, IL 60004, 847-660-7605) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

HEADREST SAFETY SYSTEM FAILED DUE TO PARTS FAILURE. HEADREST SAFETY SYSTEM DEPLOYED DURING NORMAL OPERATION ON MOTOR VEHICLE. THE VEHICLE WAS NOT INVOLVED IN AN MOTOR VEHICLE ACCIDENT. THE HEADREST DEPLOYED ON IT'S OWN. *DT CONSUMER STATED DAUGHTER HIT IN THE BACK OF HER HEAD WHEN HEADREST SYSTEM DEPLOYED. UPDATED 12/13/18*JB*DT HEADREST WAS REPLACED BY THE DEALER.*JB

WHILST DRIVING ON THE HIGHWAY, WITH NO WARNING, COLLISION OR INCIDENT INVOLVED, THE FRONT SEAT PASSENGER HEADREST EXPLODED OPEN. I WAS NEVER PROVIDED WITH AN OWNERS MANUAL WHEN I PURCHASED THE CAR (AND HAD NO IDEA I HAD ACTIVE HEADRESTS), THE PASSENGER WAS SHAKEN, BUT HOPEFULLY HAS NO LONGER TERM INJURIES. THE CAR ONLY HAS 27,300 MILES AND I DON'T DO A LOT OF DRIVING. THIS WAS A REAL SHOCK AND I REGARD IT AS A SIGNIFICANT SAFETY HAZARD (I FEAR FOR THE FUTURE, IF IT HAD HAPPENED ON THE DRIVER SIDE). LOOKING AT RANDOM FEEDBACK ON THE INTERNET, IT APPEARS THAT CHRYSLER-DODGE DEALERSHIPS APPEAR TO BE PLACING THE BLAME/COST ONTO THE CUSTOMER BASE AND TAKING NO RESPONSIBILITY, BUT I WILL TAKE MY CAR TO THE LOCAL DEALERSHIP IN RIYADH (KS) AND SEE IF THEY WILL REPAIR THE HEADREST (WITHOUT COST).

DRIVING ON FREEWAY COMING BACK FROM PAYSON AREA AND WE HEARD A POP NOISE AT DRIVERS SEAT HEADREST AND SAW THAT THE HEADREST POPPED OPEN. WE DIDN'T KNOW IT WAS AN AIRBAG UNTIL A DODGE DEALER SAID THAT IT WAS THE AIRBAG AND IT'S NOT UNDER WARRANTY AND CAN'T TAKE CARE OF IT. KEPT ASKING IF WE WERE IN A COLLISION WHEN THE HEADREST BROKE AND WE WERE NOT! WE WERE DRIVING AT ABOUT 65 MILES AN HOUR WHEN THAT HAPPENED. WE WERE ALSO TOLD THAT OUR MOTOR MOUNTS HAVE TO BE REPLACED AND THE VEHICLE IS ONLY 3 YEARS OLD. WE HAVE KEPT OUR VEHICLES FOR LONGER THAN THIS BEFORE AND NEVER HAD TO REPLACE MOTOR MOUNTS. NOT SURE IF THEY ARE DEFECTIVE OR IF THESE PROBLEMS ARE JUST BECAUSE IT IS A DODGE. I HAVE NEVER OWNED DODGE BEFORE. I'VE BEEN DRIVING THE VEHICLE WITH THE HEADREST OPEN FOR ABOUT 2 MONTHS NOW AS ONE DODGE DEALER IN TEMPE MADE ME GO TO THE ONE IN AVONDALE SINCE THAT IS WHERE I PURCHASED IT FROM AND I HAD TO MAKE APPOINTMENTS EACH TIME AND IT TOOK FOREVER TO GET THE APPOINTMENTS FOR EACH. NOW MY NECK HURTS AS A RESULT OF DRIVING MY VEHICLE WITH MY HEAD LEANING FORWARD AND STILL I HAVEN'T HEARD FROM THE WARRANTY COMPANY OR THE DEALERSHIP. I CALLED AN 800 # AFTER THE DEALER TOLD ME THEY COULDN'T DO ANYTHING AND THEY WERE TO CALL ME BACK WITHIN 3 DAYS AND NOW IT'S BEEN ABOUT 2 WEEKS AND NO WORD FROM THEM. THE DATE BELOW IS APPROXIMATE. PLEASE HELP. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAVE NOTICED WATER INSIDE THE TAIL LIGHTS. IT RAINED FOR A COUPLE OF DAYS BUT NOT HARD.

I HAVE TAKEN GREAT MEASURES TO ENSURE THE SAFETY OF MY FAMILY AND OTHER DRIVERS RELATED TO AN ONGOING ISSUE OF SERVICE SHIFTER. I HAVE TAKEN MY VEHICLE UNDER EXTENDED WARRANTY 3 TIMES FOR THE SAME PROBLEM AND SUSPECT AUTONATION HAS BEEN UNABLE TO IDENTIFY ISSUE NOR TROUBLESHOOT. MY VEHICLE UNEXPLAINABLE IS NOT ACCELERATING AND DOWN SHIFTING PROPERLY. THE LAST TIME I USED A RENTAL CAR ONLY PART WAS COVERED AND WE HAD A SEATBELT SCARE BECAUSE IT WASNT SECURING MY CHILD. I DESPERATELY SEEKING RESOLUTION AND HAVE PARKED MY VEHICLE FOR NOW UNTIL I CAN TURN IT OVER TO THE CORRECT MECHANIC. ARE YOU ABLE TO READ ERROR CODES? WHERE DO I TAKE MY VEHICLE? I FEEL UNSAFE AS THE VEHICLE IS UNPREDICTABLE. FOR THE FOURTH TIME, WE ALMOST EXPERIENCED AN ACCIDENT LEAVING MY PARENTS ENROUTE HOME. WARRANTY AND AUTONATION ARE CLOSED. IF SOMEONE COULD GIVE ME THE CORRECT PROCEDURE OR STEPS I NEED TO TAKE. INCIDENTS SURROUNDING THE SERVICE SHIFTER HAS GONE FROM INCONVIENANT TO TRAUMATIZING. THIS IS A FAMILY VEHICLE AND USED TO TRANSPORT CHILDREN. IF SOMEONE COULD PLEASE ADVISE. WHERE SHOULD I TAKE MY VEHICLE? HOW CAN I BE ASSURED PROBLEM FIXED AND VEHICLE SAFE TO DRIVE? THIS VEHICLE ACCERALATES, SHIFTS TO NEUTRAL, JUMPS AND DOESNT PROPERLY DOWN SHIFT WHEN PROMPTED. I'VE TAKEN IT IN FOR SERVICE 3 TIMES WITHIN MONTHS AND EVEN WEEKS APART. WHAT DO I DO NEXT?