WHILE DRIVING AT HIGHWAY SPEED WITHOUT WARNING MULTIPLE ERROR MESSAGES WERE DISPLAYED FOLLOWED BY INSTRUMENT CLUSTER SHUTTING OFF COMPLETELY. WINDSHIELD WIPERS STARTED WITHOUT COMMAND. TURN SIGNALS AND LIGHTS WOULD NOT WORK. FUNCTIONS SLOWLY STARTED TO RETURN HOWEVER TRACTION CONTROL REMAINED DISABLED.
2015 Dodge Durango complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →
2015 DURANGO SXT - WATER POOLS IN THE CENTER TAIL LAMP LED AND SHORTS IT OUT, MAKING IT FAIL. REPLACEMENT IS $700+ DUE TO DEMAND. THIS IS A WELL KNOW AND COMMON OCCURRENCE
THE LIFTGATE TAIL LIGHT ASSEMBLY ALLOWS WATER TO SEEP INSIDE, POOLING IN THE LIGHTING ASSEMBLY. THIS LED TO THE REAR LIGHTS SHORTING OUT AND FAILING COMPLETELY. AFTER RESEARCHING, THIS IS A COMMON PROBLEM THAT DODGE CONTINUES TO IGNORE; ONLY OFFERING TO INSTALL A NEW ASSEMBLY FOR THE BARGAIN PRICE OF $1200-1600 SO THAT I WILL BE VISIBLE FROM THE REAR TO OTHER DRIVERS ON THE ROADWAY.
VEHICLE WILL TURN OVER BUT WILL NOT START. DEALER CLAIMS BATTERY ISSUE, BUT MOST INDIVIDUALS DISCOVERED THAT IT IS A FUEL PUMP RELAY ISSUE. 2ND TIME THIS HAS HAPPENED WITH SAME VEHICLE.
TL* THE CONTACT OWNS A 2015 DODGE DURANGO. THE CONTACT STATED THAT WATER LEAKED THROUGH A HOLE INTO THE TAIL LIGHTS ON BOTH THE DRIVER AND PASSENGER SIDES. AS A RESULT, THE LIGHTS SHORT OUT. THE DEALER LICCARDI CHRYSLER DODGE RAM (130 US-22, GREEN BROOK TOWNSHIP, NJ 08812 (732) 752-7373) STATED THAT SINCE THE 33,000 MILE WARRANTY HAD EXPIRED THERE WAS NOTHING THEY COULD DO TO COVER THE REPAIRS. THE WHOLE TRACK LIGHT UNIT WOULD HAVE TO BE REPLACED AT A COST $2,500. THE MANUFACTURER PROVIDED THE CONTACT A COMPLAINT NUMBER AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 77,000.
DRIVER SIDE HEADREST DEPLOYED WHILE DRIVING VEHICLE ON THE HIGHWAY. HEADREST FASTENER WAS DAMAGED IN THE PROCESS MAKING THE FASTENER UNREPAIRABLE. DEALER STATES THERE IS NO CURRENT OPEN RECALL ON THIS ISSUE EVEN THOUGH THERE ARE NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE ONLINE. I TOOK IT TO THE DEALER TO SEE IF THERE WAS A RECALL AND THEY SAID IT WOULD BE $700 TO REPLACE. THE INVOICE SAYS THEY " INSPECTED THE HEADREST. CAN NOT BE RESET. TABS IN BACK ARE BROKEN. WILL REQUIRE NEW HEADREST." WHEN WE LOOKED AT WHAT HELD THE HEADREST TOGETHER, WE SAW TWO TINY PLASTIC PIECES HOLDING IT TOGETHER THAT BROKE. WE WERE JUST DRIVING ALONG AND IT DEPLOYED.
WATER ACCUMULATION IN TAIL GAIT LIGHT CAUSING THE LED LIGHT TO GO OFF. THERE WAS NO DAMAGE TO THE LIGHT.
MY VEHICLE IS UNSTABLE WHEN I DRIVE AT ANY DISTANCE OR SPEED ON THE ROAD. I HAD A RECALL FOR THE CALIPERS BUT I DO NOT BELIEVE THAT THE ISSUE WAS FIXED. I BEGAN HAVING PROBLEMS AFTER THE RECALL WAS CORRECTED. I NOTICE THAT MY VEHICLE WOULD PULL TO THE RIGHT SIDE. I TOOK THE VEHICLE TO GET AN ALIGNMENT BUT THAT DID NOT SOLVE THE PROBLEM. THE VEHICLE IS ALSO EXPERIENCING WOBBLING IN THE REAR. I ALSO NOTICE THAT WHEN I AM MAKING TURNS OR LANE CHANGES, THE VEHICLE WILL STILL PULL TO THE RIGHT SIDE. WHEN MAKING STOPS AT THE LIGHT OR STOP SIGNS, THE VEHICLE PULLS TO THE RIGHT. THE BRAKES AND ROTORS HAVE BEEN CHANGE RECENTLY AND A NEW ALIGNMENT WAS PERFORMED BUT THE CAR STILL HAS THE SAME ISSUE.
THE TAILGATE LIGHT GETS FILLED UP WITH WATER CREATING A SHORT AND BURNING OUR LED LIGHTS IN THE TAIL LIGHT. THIS IS A KNOWN ISSUE AND THE DEALERSHIP CHARGES OVER $1000 FOR THE LIGHT AND THE TIME SPEND REPLACING IT. FCU SHOULD PAY FOR THE FAULTY DESIGN AND REPLACE ALL THE TAILGATE LIGHTS FOR FREE.
ON THIRD GENERATION DODGE DURANGO'S (2014-2020), WATER AND MOISTURE CAN GET INSIDE THE RACETRACK LIGHT ON THE REAR OF THE VEHICLE, CAUSING THE LIGHT TO STOP WORKING IN MULTIPLE PLACES, AND IN COLDER CLIMATE, CAN CAUSE THE MOISTURE TO FREEZE AND THE LIGHT TO CRACK. WHILE THE VEHICLE IS RUNNING AT NIGHT, THE RACETRACK LIGHT IS THE ONLY LIGHT THAT IS CONSTANTLY ON. WITH WATER AND MOISTURE CAUSING THE LIGHT TO DISCONTINUE OPERATION, AS WELL CAUSE OTHER ELECTRICAL/LIGHTING ISSUES, IT COULD BECOME A VERY SERIOUS DRIVING HAZARD. WATER IS CURRENTLY INSIDE THE LIGHT ON MY VEHICLE, AND FROZEN SOLID, CAUSING THE LIGHT TO MALFUNCTION. ATTACHED PICTURE WILL SHOW EVIDENCE. VEHICLE WAS STATIONARY WHEN LIGHT STARTED MALFUNCTIONING. VEHICLE HAD NEVER BEEN INVOLVED IN A MOTOR VEHICLE ACCIDENT. LIGHT HAS NEVER BEEN REMOVED FROM VEHICLE.
REAR TAIL GETS WATER DAMAGE CAUSING LED TO GO DARK
WATER HAS INFILTRATED THE REAR LIFTGATE RACETRACK LED LIGHT ON 2015 DODGE DURANGO. PORTION OF THE LIGHT IS OUT. MUCH INFORMATION HAS BEEN POSTED ABOUT THIS AS A DESIGN FLAW WITH DODGE. EVENTUALLY THE ENTIRE LIGHT FAILS AS WELL AS THE LICENSE PLATE LIGHT AND BECOMES A SAFETY ISSUE WHILE OPERATING AT DUSK OR NIGHT AS REAR OF VEHICLE IS NOT ILLUMINATED. DODGE SHOULD ISSUE A RECALL TO HAVE THIS REPLACED AND SEALED TO PREVENT IT FROM HAPPENING FURTHER. THIS PROBLEM HAS BEEN WELL DOCUMENTED. TO REPAIR, OWNER IS RESPONSIBLE TO HAVE LIGHT REPLACED AT AN EXUBERANT COST. I BELIEVE DODGE SHOULD REPAIR AT NO COST AS THIS IS A SAFETY ISSUE.
NOTED REOCCURRING PROBLEM WITH LIFTGATE TAIL LIGHT. LIFTGATE TAILLIGHT WILL ALL EAT WATER INTO THE LIGHT ITSELF AND THEREFORE BURNED OUT. PROBLEM OCCURS ON BOTH SIDES AS WELL. PICTURE ONLY SHOWS ONE SIDE.
THE RACETRACK TAILLIGHTS ACCUMULATE WATER INSIDE ... THIS IS A WELL KNOWN ISSUE THAT MANY HAD TO SPEND 1000'S OUT OF POCKET .. THE DEALER FIX IS TO DRILL HOLES IN LIGHTS TO DRAIN WATER ... AFTER REPLACEMENT OF LIGHTS THE NEW ONES STILL ACCUMULATE WATER SO THIS IS A BAD DESIGN THAT NEEDS TO BE RECTIFIED
REAR TAIL LIGHT ASSEMBLY ALLOWS WATER TO ENTER WHICH CAUSE THE RACE TRACK TAILLIGHTS TO BLOW AND FORCES CONSUMERS TO SPEND OVER $1000 TO FIX THIS ISSUE.
REAR TAILLIGHT ASSEMBLY ON THE DODGE DURANGO HAS SERIOUS ISSUES AT A COSTLY PRICE. THE LEFT SIDE OF OUR TAILLIGHT ASSEMBLY HAS COLLECTED WATER AND HAS SHORT CIRCUITED THE LOWER LEFT PORTION OF THE LIGHTING. YOU CAN ACTUALLY SEE WATER POOLED UP IN THE LENS. I HAVE TWO NEIGHBORS THAT HAVE HAD THE EXACT SAME ISSUE RECENTLY. ANOTHER NEIGHBOR WAS TOLD HE HAD TO REPLACE THE ENTIRE ASSEMBLY ($1K+) JUST BECAUSE HIS LEFT LICENSE PLATE LIGHT HAS GONE OUT. I GUESS IT IS POWERED FROM THE TAILLIGHT ASSEMBLY WIRING HARNESS. I HAVE ACTUALLY REPLACED THAT LEFT REAR LICENSE PLATE LIGHT 3 TIMES IN THE LAST 18 MONTHS. NOT CHEAP IS $50 EACH.
WATER GOT INTO THE LED HOUSING ON THE TAILGATE AND ALL LIGHTS ON TAILGATE THEN WENT OUT CAUSING AN EXPENSIVE REPAIR I NOW NEED. I WENT TO MILFORD (PA) DODGE DEALERSHIP WHEN I FIRST NOTICED WATER POOLING IN THE LIGHT. ( NOT EVEN 2 MONTHS AFTER PURCHASE) AND THEY TOLD ME THERE'S NOTHING THEY CAN DO TO FIX IT. AND THE CPO THEY GAVE ME WON'T COVER THE REPAIR. THIS VEHICLE HAD 18K ON IT WHEN I FIRST NOTICED THE WATER!!! THIS SHOULD BE A RECALL AS IT IS A VERY COMMON COMPLAINT WITH THESE TRUCKS AND DODGE IS DOING NOTHING ABOUT IT! NEARLY EVERY DURANGO I SEE HAS AN LED OUT DUE TO THIS.
WATER IS COLLECTING IN LIFTGATE TAIL LIGHT FROM BAD SEALS. I'VE READ FORUMS OF SMELLING SMOKE OR BURNING WIRES FROM BACK OF VEHICLE. AFRAID OF THAT HAPPENING SO I DECIDED TO REMOVED 4 BOLTS TO LET WATER DRAIN AND NOW THE TAIL LIGHT DOESN'T WORK. THIS IS A KNOWN DEFECT AND DODGE/CHRYSLER KNOWS ABOUT IT AND REFUSES TO WORK WITH US OWNERS.
WATER POOLING IN TAIL LIGHT.
REAR HATCH LIGHT FILLS WITH WATER AND THE LIGHT STOPS WORKING. ONLY FIX IS TO REPLACE THE VERY EXPENSIVE LIGHT ASSEMBLY. SAFETY ISSUE AS REAR LIGHT STOPS FUNCTIONING.
THE VEHICLE BACK UP CAMERA GOES OUT AND THEN THE ENTIRE RADIO SCREEN GOES OUT AND DOES NOT COME UP FOR DAYS. THIS HAPPENS WHEN THE VEHICLE IS IN REVERSE AND THE SCREEN GOES OUT WHILE DRIVING.
WATER IS FILLING INSIDE THE REAR TRACKLIGHT AND TAILLIGHT.
THE TAIL LIGHT ON THE HATCH COLLECTED WATER AND NOW IT BURNT OUT
TL* THE CONTACT OWNS A 2015 DODGE DURANGO. WHILE DRIVING 90 MPH, THE CONTACT SMELLED FUEL FUMES ENTERING THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP RAM SPRING (LOCATED AT 21027 I-45, SPRING, TX 77388, (281) 715-6927), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 68,000.
TL* THE CONTACT OWNS A 2015 DODGE DURANGO. WHILE DECELRATING AT 15 MPH TO PARK THE VEHICLE IN A PARKING LOT, THE BRAKES SEIZED WITHOUT WARNING. THE CONTACT CAUSED THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE FRONT BUMPER OF THE CONTACT'S VEHICLE WAS DAMAGED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE CONTACT'S INSURANCE COMPANY STARTED A CLAIM FOR THE VEHICLE TO BE REPAIRED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 184,000. *TR*DT*JB
REAR LED TAIL-LIGHT PARTIALLY BURNED OUT DUE TO WATER LEAKING INTO TAIL-LIGHT COVER DUE TO POOR DESIGN OF ASSEMBLY. ENTIRE LED TAIL-LIGHT MUST BE REPLACED, IS COSTLY, AND NOT COVERED UNDER WARRANTY. THIS IS OBVIOUSLY A KNOWN AND CHRONIC PROBLEM AMONGST DODGE DURANGO OWNERS!
PASSENGER SIDE ACTIVE HEADREST ADVANCED WHILE DRIVING ON THE INTERSTATE. SOLENOID DID NOT RELEASE BUT THE PLASTIC THAT HOLDS THE "PIN" BROKE ALLOWING ADVANCE. SEAT WAS EMPTY, NO INJURIES.
EVAP SYSTEM IS SHOWING LEAK AND I HAVE NOTICED OTHER RECALLS OVER THE YEARS FOR THIS SAME INCIDENT BUT NOT YET FOR YEAR 2015. SHOWING LOSE CHARCOAL IN SYSTEM IS WHAT THEY OTHER RECALL SHOW. THIS HAPPENED PRIOR TO 100,000 MILES AND DODGE STATED IT WAS NOT COVERED BY POWER TRAIN WARRANTY.
THE ACTIVE HEAD RESTRAINTS (AHR) ON THE DRIVER SIDE DEPLOYED DURING DRIVING ON THE HIGHWAY WITHIN LEGAL SPEED LIMITS WITHOUT ANY REASON, I.E. NOT ACCIDENT OR IMPACT FROM ANY SIDE TO THE VEHICLE. LUCKILY THE DRIVER WAS NOT HURT DUE TO DISTANCE TO THE HEAD REST AT THAT VERY MOMENT. THE SNAPPING LUCKILY ALSO DID NOT CAUSE TOO MUCH DISTRACTION. THE HEAD REST IS NOW DESTROYED, I.E. SPLIT IN HALF AND DANGLING DUE TO THE PLASTIC FIXTURES HOLDING THE TWO HALVES TOGETHER ON THE TOP BEING BROKEN. THE INCIDENT HAPPENED ALREADY IN SEPTEMBER 2019. UNTIL NOW I WAS NOT AWARE OF THE ISSUE. ONLY AFTER TRYING TO BUY A REPLACEMENT PART, I BECAME AWARE OF THIS BEING A MORE FREQUENT ISSUE WITH DODGE (FCA) OWNERS. WHEN RE-EXAMINING THE HEAD REST I REALIZED THAT THE SPRINGS MUST HAVE HAD DEPLOYED TO CAUSE THAT KIND OF VISIBLE DESTRUCTION. AT THE LAST SERVICE THE DEALERSHIP FIRST DID NOT REALLY NOTICE THIS ISSUE DESPITE PERFORMING A FULL CHECK. WHEN TELLING THEM TO FIX IT, THEY REFUSED TO REPLACE IT FREE OF CHARGE. THEY CLAIMED THAT FCA IS NOT RECOGNIZING THIS TO BE A SAFETY/FIELD ISSUE. SO NOW I REALIZE THAT THERE IS A SAFETY ISSUE WITH THE HEAD REST AND WE WERE JUST LUCKY NOT TO BE HURT BY THE ACTIVE HEAD REST DEPLOYING. BUT NOW WE ARE ALSO LEFT WITH 500 US$ REPAIRS.*DT*JB
PASSENGER HEAD REST WAS DEPLOYED OVERNIGHT WHILE THE VEHICLE WAS PARKED.
THE LED BACK TAIL LIGHTS ARE NOT PROPERLY SEALED, SO WATER CAN LEAK INTO THEM AND SHORT OUT THE LIGHTS, AND CAUSE ELECTRICAL SHORTAGE.HAVE TRIED TO WORK WITH THE DEALERSHIP, AND THE CHRYSLER CORP., BUT SINCE THE VEHICLE IS A 2015 MODEL IT IS OUT OF WARRANTY. I FEEL THIS WAS A BAD SEAL RIGHT OUT OF THE FACTORY.
THE "RACETRACK" TAILLIGHT SYSTEM HAS A SYSTEMIC ISSUE WITH WATER INFILTRATING THE ENCLOSED SEALED LED TAILLIGHT SYSTEM. THIS CAUSED PORTIONS OF THE TAILLIGHTS TO BURN OUT AND CAUSE LOWER VISIBILITY THAN INTENDED. WARRANTY COMPANIES CONSIDER THIS A "SERVICEABLE" PART LIKE NORMAL BULBS, BRAKES, TIRES, ETC. THE PROBLEM IS THAT THIS "SERVICEABLE" PART IS AN ALL ENCLOSED UNIT AND NOT A SIMPLE BULB REPLACEMENT. YOU HAVE TO REPLACE THE ENTIRE PANEL AT A COST OF NEARLY $1000!!! OR JUST DRIVE WITH THE LIMITED SAFETY OF A FULLY FUNCTIONING TAILLIGHT SYSTEM. THIS SEEMS LIKE A SAFETY ISSUE AND ONCE ONE SECTION GOES OUT THE REST USUALLY FOLLOW. THIS DESIGN FLAW SHOULD NOT BE CONSIDERED A SERVICEABLE PART AND FC SHOULD BE MADE TO REMEDY THE PROBLEM AND FIX THIS ISSUE AT THEIR EXPENSE.
EXTERIOR TAIL LIGHT'S INTERIOR GETS FLOODED WITH WATER EVERY TIME IT RAINS. THERE IS NOTHING ABNORMAL ABOUT MY VEHICLE, THIS IS THE SECOND DODGE DURANGO I HAVE OWNED (2015+) WITH THE SAME EXACT ISSUE.
WHILE DRIVING HOME FROM WORK, I HEARD A NOISE THAT SOUNDED LIKE SOMEONE HIT MY HEADREST WITH A BAT. AT THE SAME TIME, MY HEAD WAS THROWN FORWARD, BRIEFLY CAUSING ME TO TAKE MY EYES OFF THE ROAD AND SWERVE SLIGHTLY WITHIN MY LANE.. I WAS DRIVING AT APPROXIMATELY 55 MPH, ON A HEAVILY TRAVELED STATE ROAD, ALONE IN MY CAR. I WASN'T ABLE TO PULL OVER RIGHT AWAY. ONCE I COULD SAFELY PULL OVER, I NOTICED MY DRIVER SIDE HEADREST DID NOT LOOK LIKE MY PASSENGER SIDE. IT WAS SEPARATED AND PUSHED FORWARD INTO MY SEAT SPACE. THERE WERE ALSO LOOSE PLASTIC PIECES INSIDE. I HAD NECK PAIN FOR APPROXIMATELY 4 DAYS FOLLOWING.*DT CONTACT DID NOT SEEK MEDICAL HELP. VEHICLE WAS NOT ON THE RECALL LIST AND IS NOT FIXED.*JB
TAILLIGHTS FILL WITH MOISTURE CAUSING BULBS TO BURNOUT & CREATE HAZARD WHEN BRAKING. SEALS TO KEEP MOISTURE OUT NEED TO BE REPLACED OR UPDATED
CAR WILL TRY TO START BUT WON'T TURN ALL THE WAY OVER. IT DOES IT INTERMITTENTLY. I'VE TAKEN IT TO MARK DODGE AND 2 OTHER AUTO SHOPS AND NO ONE CAN FIND THE ISSUE. IT HAS DONE IT OVER 15 TIMES NOW
PASSENGER HEADREST CAME APART. A PIECE BROKE INSIDE AND CAUSED THE HEADREST TO SEPARATE. VEHICLE WAS NOT MOVING AT THE TIME OF SEPARATION, IT WAS PARKED IN THE DRIVEWAY.
WHEN DRIVING VEHICLE REAR CLUNKING NOISE ON DRIVER SIDE IS PRESENT OVER SMALL OR MODERATE BUMPS. NOISE IS BECOMING WORSE OVER TIME AND DEALER HAS NO EXPLANATION. SOUND IS BECOMING MORE CONCERNING AND WORRIED ABOUT MY SAFETY IN THE VEHICLE
PASSENGER HEAD RESTRAINTS DEPLOYED WHILE CAR WAS PARKED IN DRIVEWAY
MY REAR LED LIGHT BAR IS OUT. I LOOKED AND THERE IS WATER INSIDE OF THE LIGHT BAR. THERE ARE GAPS ALL AROUND THE LIGHT BAR WHICH IS HOW THE WATER IS GETTING IN. WARRANTY IS TRYING TO DENY COVERAGE. THIS HAS TO BE A MANUFACTURING ISSUE. THERE IS A LOT OF PROPER WITH THE SAME ISSUE THAT I AM HAVING.
SEAL ON THE CENTER TAIL LIGHT 'RACETRACK LIGHTING' IS INEFFECTIVE. THE LIGHT FILLS UP WITH WATER, DOES NOT DRAIN, AND STOPS FUNCTIONING. DEALER IS AWARE OF IT BEING A COMMON PROBLEM, BUT IS STILL CHARGING OVER $1,200 TO REPAIR.
THE TAIL GATE TAIL LIGHT GETS WATER INSIDE EVERY TIME I WAS MY CAR OR EVERY TIME IT RAINS. THIS CAUSES THE TAIL LIGHT NOT TO BE FULLY VISIBLE.
WHENEVER I PUMP GAS RECENTLY THE GAS PUMP NEVER SHUTS OFF AND JUST SPILLS GAS EVERYWHERE UNTIL I CLICK THE HANDLE. I TOOK IT TO THE DEALER AND THEY SAID THEY NEVER HEARD OF THAT. I WENT AHEAD AND HAD THEM CHECK IT OUT. ABOUT $2000 LATER AND A NEW GAS TANK AND FUEL FILLER NECK THE PROBLEM WAS SOLVED. HOW THIS WAS NEVER RECALLED I DON'T KNOW. I HAD GAS POURING OUT EVERYWHERE BEFORE IT WAS FIXED!
REAR TAIL PANEL OF LED STRIPS IS OUT AT ALL TIMES, CAUSING A SAFETY CONCERN. STARTED WITH LOWER RIGHT SIDE OF RIBBON LIGHT OUT, NOW THE ENTIRE STRIP IS OUT, INCLUDING THE REQUIRED TAG LIGHTS. STARTED WHEN I ONLY HAD ABOUT 60K MILES ON IT. CONTACTED DODGE DEALERSHIP AND THEY STATE THEY'RE AWARE OF THE PROBLEM BUT IT WILL COST AT LEAST 1K JUST FOR THE PART, NOT INCLUDING LABOR.
THE ACTIVE HEADREST SYSTEM ON THE PASSENGER SEAT OF MY 2015 DODGE DURANGO CITADEL DEPLOYED RANDOMLY, NOT ASSOCIATED WITH ANY ACCIDENT. VEHICLE WAS STATIONARY AND NOT RUNNING AT TIME OF DEPLOYMENT. APPEARS THAT A PLASTIC BRACKET THAT HOLDS THE HEADREST IN PLACE IS BROKEN, SO RESET IS NOT POSSIBLE. THIS APPEARS TO BE A MALFUNCTION OF THE SYSTEM.
GAS CONTINUES TO PUMP AFTER THE TANK IS FULL AND SPILL OUT AND ALL DOWN THE SIDE OF THE DURANGO UNTIL I SHUT IT OFF. THE HANDLES DOESN'T ALWAYS CLICK OFF ON ITS OWN. SERVICE AIR BAG SENSOR KEEPS COMING ON AND OFF. DEALER DOESN'T KNOW ANYTHING ABOUT EITHER PROBLEM.
THE FRONT PASSENGER'S SEAT ACTIVE HEAD RESTRAINT DEPLOYED WITHOUT CAUSE. THERE WAS NO SUDDEN BRAKING OR BUMP IN ROAD TO CAUSE THE HEAD RESTRAINT TO BELIEVE THERE WAS AN ACCIDENT. THANKFULLY THERE WAS NO ONE IN SEAT, OR COULD HAVE CAUSED INJURY. POSSIBLE ACCIDENT CAN HAPPEN IF WERE TO HAPPEN TO DRIVER'S SIDE.
WHILE DRIVING DOWN THE HIGHWAY, THE HEADREST DEPLOYED WHILE MY SON WAS SITTING IN THE SEAT. HE WAS NOT DOING ANYTHING OTHER THAN SITTING THERE. THE SOUND ABOUT MADE ME GET IN AN ACCIDENT.
DRIVING AT NIGHT, CAR PASSES ME AND AGGRESSIVELY HONKED/POINTED BEHIND ME. PULLED OVER AND NOTICED MY REAR LIGHTS WERE COMPLETELY OUT. MESSED WITH THE LIGHT SWITCH TO SEE IF IT MADE A DIFFERENCE, IT DID NOT. NEXT DAY I SEE WATER POOLED ON BOTH SIDES OF THE TAILGATE LIGHTING ASSEMBLY. DID RESEARCH AND LEARNED TO REMOVE BOLTS TO DRAIN WATER FROM THE ASSEMBLY. SOME FUNCTIONALITY RETURNED BUT RIGHT LOWER SIDE REMAINS OUT.
FIRST MY DRIVER SIDE HEADLIGHT WENT OUT. REPLACED THE BULB AN IT STILL DOES NOT WORK. IT NOT THE FUSE OR CONNECTOR EITHER. THEN MY PASSAGER SIDE TAILLIGHT AN MY LIFT GATE LIGHT DO NOT WORK. BOUGHT NEW TAILLIGHT AN PLUGGED IT IN AN STILL NOT WORKING. IT'S NOT THE FUSE OR CONNECTOR SO I DON'T KNOW WHAT ELSE TO DO.
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2015 Dodge Durango → · Every Durango year → · How the figures are calculated →