Page 8 of 23 · complaints 351–400 of 1,115

2004 Dodge Durango complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Electrical System
Filed May 28, 2014179,000 milesAL

I HAVE A 2004 DODGE DURANGO SLT, 2-WHEEL DRIVE, 8 CYLINDER, HEMI MAGNUM. MY PROBLEM IS THAT WHENEVER IT RAINS OR I GO THROUGH A CAR WASH OR IT SNOWS, MY CAR ACTS LIKE IT WANTS TO CUT OFF WHEN I COME TO A STOP. IT GASPS FOR AIR. SOMETIMES IT DOES CUT OFF, BUT IT QUICKLY STARTS BACK AGAIN. ONCE IT STOPS RAINING, MY CAR ACTS NORMAL AGAIN. I'VE TAKEN IT TO A DODGE DEALERSHIP THREE TIMES FOR THE SAME PROBLEM, AND EVERY TIME THE TECHNICIAN CANNOT FIND ANYTHING WRONG WITH IT. HE EVEN DROVE IT IN THE RAIN. THE ANSWER SEEMS SO SIMPLE, BUT NO ONE CAN SEEM TO FIND ANYTHING WRONG WITH MY VEHICLE. NOW I'M AFRAID TO DRIVE IT WHEN IT RAINS. *TR

Engine
Filed May 18, 2014133,000 milesPA

JUST BOUGHT VEHICLE FROM A USED CAR DEALER IN NJ. ON DRIVE HOME TO PA, VEHICLE MADE A LOUD RATTLING NOISE, DEBRIS CAME OUT FROM AROUND TRUCK. ENGINE TURNED OFF IN THE MIDDLE OF A BUSY ROAD. LOTS OF SMOKE COMING OUT FROM UNDER THE HOOD AND FROM THE PASSENGER VENTS. ENGINE OIL POURED OUT OF THE ENGINE ONTO THE GROUND. VEHICLE HAD TO BE TOWED HOME. INSTRUMENT CLUSTER GAUGES WERE WITHIN NORMAL READINGS. NO CHECK ENGINE OR OIL LIGHTS ON. VEHICLE COOLANT TEMPS IN NORMAL RANGE ON THE GAUGE. IN PROCESS OF TALKING WITH VEHICLE'S PLACE OF PURCHASE TO FIND OUT HOW TO GET THIS ENGINE FIXED/REPLACED. *JS

Steering
Filed May 16, 2014NC

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN AT 25 MPH, THE STEERING WHEEL SEIZED AND THE ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED ON FIVE SEPARATE OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND THE CURRENT MILEAGE WAS UNKNOWN.

Structure › Body
Filed May 13, 2014190,000 milesVA

THE FUEL OVERFLOW DOES NOT WORK AND ALLOWS FOR FUEL TO SPILL ALL OVER THE CAR. THIS RESULTS IN LOTS OF FUEL ON THE CAR AND ON THE GROUND. YOU CAN NEVER USE THE AUTOMATIC FUEL FILLER ON PUMPS. I HAVE EVEN GOTTEN FUEL AS HIGH UP AS MY FACE WHEN IT SPLASHES OUT. THIS HAS RESULTED IN RUST ON THE LEFT REAR QUARTER PANEL AND AS WELL AS A VERY UNSAFE FUELING AREA. *TR

Engine
Filed May 9, 2014147,000 milesTX

5.7L HEMI. STARTED IT UP AT HOME AND CLANGING STARTED JUST LIKE THAT FROM THE ENGINE WITHOUT ANY PREVIOUS WARNING. SHUT IT OFF AND CHECKED AROUND AND FOUND PIECES OF THE ENGINE BLOCK ON THE GROUND. CRAWLED UNDER IT AND THERE IS A HOLE IN THE BLOCK JUST ABOUT THE OIL PAN LIP. *TR

Engine
Filed May 8, 2014112,000 milesIL

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE STALLED AND THE ELECTRONIC THROTTLE CONTROL WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THIS FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 112,000. THE VIN WAS NOT AVAILABLE.

EngineFire
Filed May 7, 2014150,000 milesIN

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, SMOKE WAS SEEN COMING FROM THE FRONT END OF THE VEHICLE AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WATER PUMP AND THE RADIATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED ON TWO OCCASIONS BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 162,000.

Engine
Filed May 4, 201454,890 milesNJ

EVERY TIME I DRIVE IN THE RAIN THE ENGINE STALL AND MAKE A ABRUPT STOP. I HAVE NUMEROUS SERVICE DONE BY THE DODGE DEALER AND MANY AMOUNT OF MONEY SPENT ON TRYING TO CORRECT THIS MAJOR PROBLEM. IN GOOD WEATHER THE SUV DRIVE GREAT IT'S ONLY WHEN IT RAIN WHEN THIS HAPPENS. THIS A MAJOR SAFETY HAZARD ESPECIALLY WHEN YOUR ON A MAJOR HIGHWAY AND CARS ARE DRIVING AT HIGH SPEED BEHIND YOU AND YOUR CAR STOP. IS THE DODGE COMPANY WAITING FOR PEOPLE TO DIE IN ORDER TO CORRECT THIS PROBLEM. I'M THE ORIGINAL OWNER OF THIS VEHICLE AND ALWAYS HAD THE MAINTENANCE SERVICE DONE

Engine
Filed Apr 30, 2014144,000 milesVA

WHILE DRIVING AT APPROXIMATELY 35 MPH, THE ENGINE PRODUCED A LOUD THUD FOLLOWED BY A PRONOUCED TAPPING NOISE. WAS ABLE GUIDE THE VEHICLE OFF THE ROAD. VEHICLE WAS TOWED TO LOCAL GARAGE WHERE THE ENGINE WAS PROCLAIMED "DEAD" - APPEARS TO HAVE THROWN A ROD. VEHICLE WAS WELL CARED FOR WITH DEALER OIL CHANGES EVERY 3K MILES. NO INDICATION OF A PROBLEM PRIOR TO THIS INCIDENT. CHRYSLER / DODGE UNWILLING TO PROVIDE ANY ASSISTANCE OR INFORMATION. *JS

Engine
Filed Apr 23, 201471,000 milesNJ

2004 DODGE DURANGO LIMITED, 5.7L HEMI, PURCHASED ON 5/15/13. EXTENDED WARRANTY PURCHASED WITH VEHICLE AT TIME OF SALE. VEHICLE HAS BEEN RETURNED FOR SERVICE FIVE TIMES TO DATE FOR SAME ROOT ISSUE. IN UNDER ONE YEAR, ONLY APPROXIMATELY 2600 MILES HAVE BEEN DRIVEN DUE TO LACK OF RELIABILITY AND SERVICE RELATED PROBLEMS. IN THIS CASE, THE ROOT PROBLEM IS KNOWN TO THE SERVICE DEPARTMENT AND IS NOT UNIQUE TO THIS SPECIFIC VEHICLE, BUT RATHER A KNOWN ISSUE WITH THIS YEAR, MAKE AND MODEL. CHRYSLER IS UNABLE TO PROVIDE DIRECTION OR ANY TECHNICAL SUPPORT TO ASSIST THE SERVICE DEPARTMENT WITH SOLVING THE ISSUE. IT HAS BEEN CLEARLY ACKNOWLEDGED BY THE DEALERSHIP SERVICE DEPARTMENT, AS WELL AS CHRYSLER DIRECTLY, THAT THIS MATTER INVOLVES A MANUFACTURING DEFECT THAT HAS NOT BEEN CORRECTED AND WAS NEVER ISSUED AS A RECALL. MOST RECENTLY, I WAS NOTIFIED THAT ENGINE DAMAGE HAD BEEN REPAIRED AND THE VEHICLE WAS READY TO BE PICKED UP. IN THE SAME CONVERSATION, HOWEVER, I WAS ADVISED THAT THE CAUSE OF THE DAMAGE, BEING THE DEFECT THAT ALLOWS WATER TO ENTER THE ENGINE COMPARTMENT DURING HEAVY RAIN OR CAR WASHES, WAS NOT RECTIFIED. THIS ISSUE IS CLEARLY UNRESOLVED AND THE SAFETY OF MY FAMILY AND OTHER MOTORISTS COULD BE IN JEOPARDY IF CATASTROPHIC ENGINE FAILURE WERE TO OCCUR. CHRYSLER HAS OPTED TO IGNORE THIS FREQUENTLY REPORTED ISSUE AND SIMPLY PUSH THOSE WHO COMPLAIN AWAY. *TR

Engine
Filed Apr 23, 201484,000 milesWA

MOISTURE ENTERED INTO THE CYLINDERS VIA THAT AIR INTAKE MANIFOLD DUE TO A WATER SEAL DESIGN DEFECT IN THE AREA OF THE WINDSHIELD WIPER ARMS. WHEN THE VEHICLE IS PARKED, RAIN WATER COMING DOWN THE FRONT WINDSHIELD WILL FLOW DIRECTLY UNDER THE COWL AND ONTO THE ENGINE BLOCK. THIS WATER INTRUSION CAUSES UNDUE STRESS ON THE PISTONS, RODS, AND CRANKSHAFT EVENTUALLY CAUSING A ROD TO BREAK AND PUNCTURE THE ENGINE BLOCK. IF THIS HAPPENS AT HIGHWAY SPEEDS, THE RESULTS COULD BE DEADLY. THE OTHER KNOWN SCENARIO IS AFTER THE CAR IS PARKED FOR A PERIOD OF TIME (EXPOSED TO RAIN), THE CYLINDER WILL FILL WITH WATER, CAUSING A HYDRO-LOCK CONDITION AND THE VEHICLE WILL NOT START. THE ENGINE USUALLY IS FOUND TO ALSO HAVE A BENT OR FRACTURED ROD AT THIS POINT. THIS IS A KNOWN PROBLEM BY DODGE / CHRYSLER AND THEY REFUSE TO DO ANYTHING ABOUT IT. SEE THE NUMEROUS COMPLAINTS ON EDMUNDS.COM BLOGS AND ON YOUTUBE REGARDING THIS TOPIC. *TR

Engine
Filed Apr 20, 201482,156 milesNC

I HAVE A 2004 DODGE DURANGO WITH A 5.7 HEMI. AFTER A RAIN I STARTED THE VEHICLE AND THE ENGINE BLEW. THE DURANGO HAS HAD REGULAR SERVICE. WHEN IT WAS PARKED THE DAY BEFORE IT WAS FINE AND HAD BEEN DRIVEN ALL DAY. I LOOKED THIS UP AND IS A COMMON OCCURRENCE. *TR

Power TrainCrash
Filed Apr 20, 2014105,000 milesMI

I WAS PULLING AWAY FROM A STOP WHEN THE ENGINE SUDDENLY MADE SOME LOUD NOISES SOUNDING LIKE GRINDING AND THE VEHICLE LOST ALL POWER, STEERING AND BRAKES. I HAD TO NAVIGATE OVER RAILROAD TRACKS WITH A TRAIN COMING AND ONTO A SIDE STREET AND A DITCH. I WAS THE ONLY ONE IN THE TRUCK AT THE TIME AND WAS NOT HURT AND THERE WAS NO DAMAGE TO THE VEHICLE. IF IT HAD BEEN ONE OF MY KIDS OR WIFE DRIVING IT WOULD HAVE BEEN TRAGIC DUE TO NO POWER AND TRYING TO STEER A 5000LB TRUCK ACROSS TRAFFIC AND RAILROAD TRACKS WITH A TRAIN COMING. THIS VEHICLE WAS WELL MAINTAINED AND HAD AN OIL CHANGE TWO WEEKS PRIOR TO THE FAILURE. WITHIN THE PAST YEAR THIS I HAD THE VEHICLE COMPLETELY GONE THRU BY DEALER MCINERNEY IN MI AND THEY GOT IT READY FOR WHAT I THOUGHT WOULD BE THE NEXT 100,000 MILES. AFTER I HAD THE VEHICLE TOWED HOME DUE TO THE ESTIMATED $7000 REPAIR BILL, I CALLED SEVERAL CHRYSLER MECHANICS WHO TOLD ME THIS IS A KNOWN ISSUE WITH THAT MODEL AND ENGINE YEAR DUE TO BOTH WATER LEAKING INTO THE ENGINE COMPARTMENT (TSB ISSUED) AND A POSSIBLE PROBLEM WITH THE CRANK MAIN BEARING. I CALLED CHRYSLER CUSTOMER SERVICE (JOKE) AND BOTH THE PEOPLE I TALKED TOO "LITERALLY" ASKED WHY I WAS CALLING SINCE THE WARRANTY HAD EXPIRED AND IT WAS NO LONGER CHRYSLER'S PROBLEM. I TOLD THEM BECAUSE WARRANTY HAS NO BEARING ON A KNOWN DEFECT. THE SECOND PERSON I TALKED TO LITERALLY LAUGHED AT ME ON THE PHONE AND REFUSED TO LET ME TALK TO SOMEONE HIGHER THAN HIM STATING "I AM AS HIGH AS IT GETS" AND TOLD ME "CHRYSLER

Engine
Filed Apr 17, 2014NY

ON APRIL 11, 2014, MY THREE YOUNG CHILDREN, BOYFRIEND, AND MYSELF(PREGNANT) STOPPED AT A RED LIGHT. AS THE LIGHT TURNED GREEN I BEGAN TO ACCELERATE; THAT'S WHEN I HEARD A LOUD POPPING SOUND. AT FIRST I THOUGHT MAYBE MY TIRE POPPED. I WAS BARELY ABLE TO PULL OFF THE 4 LANE STREET I WAS TRAVELING ON WITHOUT GETTING HIT. ONCE I PULLED OVER I REALIZED OIL LEAKING FROM UNDERNEATH MY TRUCK. I WAS ABLE TO TAKE THE TRUCK TO A SERVICE STATION THAT WAS LOCATED ACROSS THE PARKING LOT AND WAS TOLD THE ENGINE FAILED. THE TRUCK STILL STARTS BUT MAKES A LOUD CLICKING NOISE. THIS TRUCK HAS BEEN WELL TAKING CARE OF AND MAINTENANCE REGULARLY. I HAVE DONE RESEARCH ON THE ISSUE AND HAVE FOUND THIS HAS BEEN AN ON GOING ISSUE WITH CHRYSLER. I DON'T UNDERSTAND WHY THERE HASN'T BEEN A RECALL ON THIS ISSUE. I HAD NO WARNING SIGNS OF ANY ISSUES WITH MY TRUCK AND NOW THIS. THIS IS SUCH A DISAPPOINTMENT. *TR

Engine
Filed Apr 16, 2014105,000 milesVA

AFTER A RAIN STORM WHERE THE 04 DURANGO WAS PARKED SLIGHTLY DOWNHILL I ATTEMPTED TO START THE VEHICLE AND HEARD A HORRID SOUND AS IF METAL PARTS WERE FLYING AROUND IN THE ENGINE. LOOKED UNDER THE VEHICLE AND FOUND SMALL PIECES OF METAL ON THE GROUND. EVENTUALLY FOUND A HOLE IN THE BLOCK AND AFTER DOING SOME RESEARCH ONLINE I FOUND THAT THIS IS A COMMON PROBLEM. I CALLED CHRYSLER AND THEY WOULD NOT HELP AS THE VEHICLE IS OUT OF WARRANTY. *TT

Engine
Filed Apr 15, 201490,000 milesMI

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND WOULD NOT START. THE CONTACT SHIFTED INTO NEUTRAL AND WAS ABLE TO RESTART THE VEHICLE. THE FAILURE WAS RECURRING AND ON SOME OCCASIONS, THE VEHICLE WOULD NOT RESTART UNTIL AFTER SEVERAL ATTEMPTS. ADDITIONALLY, THE VEHICLE WOULD HESITATE TO ENGAGE WHEN THE BRAKES WERE APPLIED. THE EXTERIOR BODY AND THE UNDERCARRIAGE EXHIBITED EXTENSIVE RUST. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE IT WAS DIAGNOSED THAT A ROD HAD PENETRATED AND DAMAGED THE ENGINE, WHICH WOULD NEED REPLACING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90000.

Engine
Filed Apr 14, 2014114,000 milesMA

ON 2APRIL I WENT TO START THE DURANGO . DID NOT EVEN TURN AN IT STOPPED. I THOUGHT IT WAS A STARTER MOTOR. I WAS TOLD IT WAS NOT IT WAS IN THE ENGINE. I WENT ON LINE AN FOUND OUT THAT DODGE HAD A PROBLEM WITH THIS ENGINE(HEMI). VALVE PROBLEM. I LOOKED ON LINE I SAW ALL THE TROUBLE PEOPLE HAD AFTER 100,000 MI. DODGE HAD A PROBLEM AN DID NOTHING TILL 2005. THERE HAS TO BE OVER A 100 PEOPLE WITH THIS PROBLEM. CHRYSLER WILL NOT DO NOTHING. THEY CANT DO ANYTHING TILL THERE IS A CALL BACK. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 10/8/2014 *JS

Electrical System
Filed Apr 13, 2014120,000 milesMI

I BOUGHT MY 04 DURANGO FROM A DEALER AND IM OUTSIDE OF WARRANTY I'M A LITTLE IRRITATED WITH MY WIFE CALLING ME COMPLAINING SHE IS STRANDED! I PAID BIG MONEY FOR THIS TRUCK AND DON'T THINK I SHOULD BE RESPONSIBLE FOR PAYING A MECHANIC TO PLAY GUESS AND CHECK. I HAVE MY TRUCK RANDOMLY SHIFTING IN AND OUT OF 4LOCK MOSTLY WHILE DRIVING SLOW BUT HAS HAPPENED ON THE EXPRESSWAY IM WORRIED FOR DAMAGE TO MY TRANSFERCASE FROM THIS I CANT AFFORD TO REPLACE A TRANSFERCASE LET ALONE THE TRUCK ITS SELF I SEE ALOT OF OTHERS WITH THE SAME ISSUE AND I THINK IT SHOULD BE A RECALL BEFORE SOMEONE IS HURT BY THIS COMMON PROBLEM. *JS

EngineFire
Filed Apr 11, 2014110,000 milesIL

TRUCK WAS PARKED IN THE DRIVEWAY AND IT WAS RAINING AND WITHOUT WARNING THE LIGHTS TURNED ON AND SMOKE WAS SEEN FROM THE HOOD, THE KEY WAS NOT IN THE IGNITION OR NO ONE WAS NEAR THE TRUCK AT THE TIME THE FIRE DEPARTMENT WAS CALLED IN AND THE BATTERY WAS DISCONNECTED. THE TRUCK WAS TAKEN TO THE DEALER FOR REPAIRS AND $1000.00 WAS SPENT ON REPAIRS AND WHEN THE TRUCK WAS TAKEN FOR A CAR WASH THE SAME THING HAPPENED AGAIN THE DODGE DEALER DOES NOT KNOW WHAT CAUSES THE WATER TO GO IN TO THE ENGINE I WAS TOLD TO CHANGE THE SPARK PLUG WIRES AND CABLES ANOTHER $600.00 BUT I WAS TOLD THAT AS WATER KEEPS GOING IN THE SAME PROBLEM MAY OCCUR. TESTS WERE DONE IN THE DODGE DEALER SHOP AND THEY CONFIRMED THAT WATER IS GOING IN TO THE ENGINE BUT CANNOT EXPLAIN WHY AND HOW TO RESOLVE IT. IF DRIVING AND IT RAINS THIS MAY CAUSE AN ACCIDENT IF THE TRUCK TURNS OFF WHILE DRIVING. *JS

Engine
Filed Apr 10, 2014120,000 milesNC

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED WHILE ATTEMPTING TO PULL OUT OF A LANE TO PASS ANOTHER VEHICLE, THERE WAS A LOUD KNOCKING NOISE. THE CONTACT HAD TO REDUCE SPEED AND COAST THE VEHICLE. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHO DIAGNOSED THAT THE PISTONS AND RODS HAD BROKEN RESULTING IN DAMAGING THE BLOCK WHICH WOULD REQUIRE THE ENGINE TO BE REPLACED. THE VEHICLE WAS TO BE REPAIRED. IN INCLEMENT WEATHER, DURING HEAVY RAIN THERE HAD BEEN INTERMEDIATE HESITATION AND SPUTTERING IN THE ENGINE WITHOUT WARNING AT RANDOM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120000. UPDATED 6/10/14*CN

Electrical System
Filed Apr 8, 2014200 milesNJ

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WITHOUT WARNING WHENEVER BEING DRIVEN IN RAINY WEATHER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS NOT ABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE VEHICLE CONTINUED TO STALL WITHOUT WARNING EACH TIME IT WOULD RAIN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS NOT ABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE CONTINUED TO RECUR SPORADICALLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE ON MULTIPLE OCCASIONS. THE APPROXIMATE FAILURE MILEAGE WAS 200.

Engine
Filed Apr 7, 2014149,000 milesNC

FIRST THING IS WHEN IT RAIN THE SUV STALL AND CUTS OFF. THE TOP PART OF THE ROOF ON THE INSIDE GETS WET ALSO MY SEATBELTS. THEN THE SECOND THING IS THE ENGINE WHICH THREW A ROD AT 149000 MILES. THE ONLY ONE THAT WORK ON THIS VEHICLE WAS THE DODGE DEALERSHIP. AND I JUST HAD MY OIL CHANGE A MONTH BEFORE WITH THERE 23 POINT INSPECTION. SOMEONE NEEDS TO LOOK INTO THIS WATER PROBLEM WITH THIS VEHICLE THAT'S WHY THESE MODELS ARE BLOWING ENGINES AT LOW MILES. I LOOK THIS PROBLEM UP IAM NOT THE ONLY ONE HAVING THESE PROBLEMS WITH THIS VEHICLE. THIS NEEDS IMMEDIATE ATTENTION BEFORE SOMEONE GETS HURT OR KILLED. THANKS FOR LISTENING. *TR

Engine
Filed Apr 3, 201485,000 milesCT

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE JERKED AND STALLED WHILE DRIVING VARIOUS SPEEDS. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC WHO PERFORMED SEVERAL DIAGNOSTIC TEST WHICH WERE UNABLE TO LOCATE A FAILURE CODE. THE MECHANIC ATTEMPTED TO REPAIR THE VEHICLE; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE ENGINE LIGHT REMAINED ILLUMINATED AND THE VEHICLE CONTINUED TO JERK AND STALL. THE CONTACT WAS UNABLE TO IDENTIFY THE DETAILS REGARDING THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. THE APPROXIMATE CURRENT MILEAGE WAS 120,000.

Engine
Filed Apr 1, 2014101,000 milesPA

WHEN RAINING VEHICLE WANTS TO SHUT OFF DUE TO WATER RUNNING DOWN THE HOOD/ WINDSHIELD COWL AND DIRECTLY RUNNING ONTO ENGINE ELECTRICAL COMPONENTS. PERFORM A SEARCH FOR VEHICLE AND ISSUE. I AM NOT THE ONLY ONE TO HAVE THIS ISSUE. *TR

Steering
Filed Mar 31, 2014121,000 milesPA

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH AND ATTEMPTING TO MAKE A TURN, THE STEERING WHEEL SEIZED AND MADE THE VEHICLE VERY DIFFICULT TO CONTROL. THE CONTACT MENTIONED THAT THE FAILURE WOULD OCCUR DURING RAINY WEATHER. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC TEST OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 121,000 AND THE CURRENT MILEAGE WAS 131,000.

Engine
Filed Mar 21, 2014124,000 milesKY

FROM THE TIME I PURCHASED THIS VEHICLE THERE WAS A PROBLEM WITH THE ENGINE (5.7L HEMI). WHEN DRIVING IN RAIN OR GOING THROUGH AN AUTOMATIC CAR WASH THE ENGINE WOULD START MISSING AND SOMETIMES DIE. THIS WOULD MAKE THE CHECK ENGINE LIGHT COME ON. I TOOK THE VEHICLE TO DEALERS IN BOTH KENTUCKY & NORTH CAROLINA AND TO VARIOUS AUTO PARTS STORES AS WELL AS INDEPENDENT MECHANICS. THE DIAGNOSTICS READER ALWAYS SHOWED MISFIRE IN #2 CYLINDER BUT NO ONE COULD TELL ME WHAT CAUSED IT. EVEN THOUGH I KEPT THE OIL CHANGED AS WELL AS OTHER MAINTENANCE IT STARTED KNOCKING AND BLEW AT 124,000 MILES. I CONTACTED DODGE AND THEY ASSURED ME THAT THEY KNEW OF NO PROBLEMS WITH THESE VEHICLES. I REPLACED THE ENGINE WITH ONE FROM A WRECKING YARD WITH 60,000 MILES. SAME PROBLEMS WITH RAIN AND CAR WASHES. IT LASTED 2 YEARS AND 21,000 MILES. I CONTACTED DODGE AND GOT THE SAME REPLY. AFTER RESEARCHING ON LINE IT SEEMS THERE ARE HUNDREDS OF PEOPLE THAT HAVE EXPERIENCED THE SAME PROBLEM THAT I HAVE. I WAS ONE OF THE LUCKY ONES. MINE BLEW UP IN THE DRIVEWAY INSTEAD OF ON THE HIGHWAY. DODGE SEEMS TO HAVE REMEDIED THE PROBLEM IN 2006 & LATER MODELS BUT STILL WON'T ADMIT THAT THERE IS A MAJOR AND POTENTIALLY DANGEROUS PROBLEM IN THE 2004 & 2005 MODELS. I FEEL THAT DODGE SHOULD HAVE TO REPAIR THESE VEHICLES AND REIMBURSE THE OWNERS FOR REPAIRS WE HAVE ALREADY DONE THANK YOU *TR

Electrical System
Filed Mar 21, 2014161,000 milesTN

OEM CD PLAYER HAS BECOME INOPERABLE DUE TO BATTERY CHANGE. THIS IS A KNOWN ISSUE WITH ALL MAKES AND MODELS OF DCC. EVEN NEW 2013 AND 2014 MODELS. DCC REFUSES TO DO ANYTHING ABOUT THIS. DEALERS CHARGE BIG BUCKS TO RE-FLASH CONTROL MODULE SO THAT CD PLAYER IS AGAIN RECOGNIZED BY COMPUTER. WHY SHOULD A VEHICLE HAVE TO BE RE PROGRAMMED EVERY TIME A BATTERY GOES DEAD? THIS IS AN OBVIOUS DESIGN FLAW IN SOFTWARE AND THE PUBLIC SHOULD NOT BE FOOTING THE BILL FOR IT. *TR

Engine
Filed Mar 20, 2014123,000 milesKY

AFTER MAKING A CLICKING NOISE FOR A COUPLE OF DAYS THAT WE HAD BEEN TOLD WAS THE STARTER FAN (AND HAVING IT REPLACED), WE LOADED UP OUR DURANGO FOR A WEEK LONG CAMPING TRIP 8 HOURS AWAY. 45 MINUTES INTO THE DRIVE THE DURANGO STARTED "DRAGGING" LIKE IT WAS HAVING A DIFFICULT TIME MAINTAINING SPEED WITH CRUISE CONTROL. SHORTLY AFTERWARD, A HORRIBLE METAL ON METAL BANGING NOISE CAME FROM UNDER THE HOOD AND I LOST ALL POWER. ON THE INTERSTATE, AT 4 A.M. I DROPPED FROM 72 MPH TO 0 IN A MATTER OF SECONDS AND BARELY HAD ENOUGH MOMENTUM TO PULL THE TRUCK TO THE SIDE OF THE ROAD. OIL JUST POURED FROM UNDER THE TRUCK. WE HAD THE DURANGO TOWED HOME AND CALLED OUR LOCAL MECHANIC. HE TOOK A LOOK AND INFORMED US WE HAD THROWN A ROD AND COMPLETE ENGINE REPLACEMENT WOULD BE NEEDED. WE VERIFIED THIS THROUGH 3 DIFFERENT DODGE TECHNICIANS WHO ALL STATED THAT THIS WAS A KNOWN ISSUE WITHIN THE COMPANY. THEY KNOW AND HAVE KNOWN THAT THE SKIRTING AT THE BOTTOM OF THE WINDSHIELD LEAKS. THEY KNOW THAT THOSE LEAKS DRIP WATER ONTO THE INTAKE VALVE RESULTING IN WATER BEING DRAWN INTO THE ENGINE AND CAUSING ENGINE FAILURE THROUGH A ROD BEING THROWN. THIS IS NOT A CHEAP FIX. IT COULD HAVE BEEN THROUGH RECALL OR EVEN NOTIFICATION TO OWNERS. IT COULD HAVE ONLY COST ABOUT $400. BUT NOW IT DOESN'T. NOW IT COSTS ANYWHERE FROM $4-6000. UNACCEPTABLE. *TR

Engine
Filed Mar 20, 2014158,000 milesIL

VEHICLE WAS IN DRIVEWAY AFTER RUNNING FINE THE DAY BEFORE. STARTED IT UP AND IT THREW A ROD THROUGH THE MOTOR AND OIL ALL OVER THE GROUND. THERE WERE NO LIGHTS ON AND VEHICLE HAD BEEN PROPERLY MAINTAINED. READ ONLINE THAT THERE ARE HUNDREDS IF NOT THOUSANDS OF PEOPLE WITH THIS PROBLEM. *TR

Engine
Filed Mar 19, 201476,000 milesTX

RAN GREAT WHEN I PARKED IT. CAME OUT NEXT MORNING WENT TO START IT AND HEARD LOUD BANG. WHEN I GOT OUT TO SEE WHAT HAPPENED SEEN OIL ON THE GROUND. ENGINE SEIZED. HAD HOLE IN THE BLOCK. COST TO FIX THIS $4300. WHEN WILL SOMETHING BE DONE ABOUT THIS. I CAN'T AFFORD TO FIX IT SO IT WILL SIT TILL THEY HAVE A RECALL. *TR

Engine
Filed Mar 19, 201472,833 milesFL

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, A LOUD BANG EMITTED OUTSIDE OF THE VEHICLE AS THE ENGINE STALLED. THE ENGINE WARNING INDICATOR AND LIGHT BULB WARNING ICON WERE ILLUMINATED AND THE ENGINE FAILED TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS, WHO STATED THAT THERE WAS A BLOWN ENGINE ROD AND PISTON. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 72,833. THE VIN WAS UNAVAILABLE.

Air BagsCrash1 injured
Filed Mar 19, 2014187,000 milesMI

WE INVOLVED IN A ROLL OVER WE WHERE HIT FROM REAR AND ROLLED OVER A COUPLE TIMES AND NO AIR BAGS DEPLOYED OE EVEN WHEN FRONT END HIT THE WALL THAT WE WENT UP BEFORE ROLLING OVER. *TR

Power TrainCrash
Filed Mar 14, 201476,000 milesMS

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WOULD STALL SPORADICALLY. ADDITIONALLY, THE TRANSMISSION WOULD SLIP AND THE VEHICLE WOULD ENGAGE INTO ANY GEAR INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE ENGINE RPMS WOULD INCREASE EXCESSIVELY AND THE VEHICLE WOULD EXHIBIT AN ABNORMAL NOISE WHEN FIRST STARTED. ON ONE OCCASION, THE CONTACT SECURED THE VEHICLE IN PARK AND EXITED WHEN SHE NOTICED THE VEHICLE HAD ROLLED AWAY. THE CONTACT WAS ABLE TO RE-ENTER THE VEHICLE HOWEVER, IT PROCEEDED TO CRASH INTO A TREE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE HAD BEEN TAKEN TO AN AUTHORIZED DEALER MULTIPLE TIMES WHERE THE FUEL PUMP AND THE ALTERNATOR WAS REPLACED BUT THE FAILURE PERSISTED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76000.

Engine
Filed Mar 12, 2014164,000 milesOH

ENGINE STALLING WHEN RAINING OR GOING THROUGH CAR WASH, READING ON OTHER COMPLAINTS ABOUT THIS MAKE AND MODEL OF TRUCK DOING THE SAME THING AND IT ENDS UP BLOWING THE MOTOR, SOMETHING NEEDS TO BE DONE ABOUT THIS. *TR

Engine
Filed Mar 6, 2014120,000 milesFL

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT UPON STARTING THE IGNITION, A LOUD NOISE EMITTED FROM THE ENGINE. THE CONTACT MENTIONED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 120,000. *TR

Engine
Filed Feb 28, 201441,500 milesIN

DURING MEDIUM/HEAVY RAIN THE ENGINE STALLS BADLY OR COMPLETELY DIES. ALSO HAPPENS DURING CAR WASHES, THOUGH NOT A SAFETY ISSUE THEN- JUST AGGRAVATING! :( RESTARTS ONLY AFTER RAIN SUBSIDES. THIS CREATES A VERY DANGEROUS DRIVING CONDITION- FOR MYSELF AND THOSE VEHICLES AROUND ME. MY RESEARCH SHOWS THIS IS A VERY COMMON PROBLEM FOR THIS VEHICLE. DESPITE COUNTLESS COMPLAINTS, IT APPEARS DODGE HAS REFUSED TO ACKNOWLEDGE OR ADDRESS IT FOR SEVERAL YEARS, ALIENATING MANY PREVIOUSLY LOYAL CUSTOMERS (THIS WAS A VERY POPULAR SUV). THE FACTORY WARANTY WAS EXPIRED/NEAR TO EXPIRE WHEN MOST OF US BEGAN TO EXPERIENCE THIS SO WE HAD LITTLE RECOURSE. AS MY VEHICLE WAS PURCHASED NEW AND HAS LOW MILES FOR ITS AGE, I PLAN TO KEEP IT FOR THE FORESEEABLE FUTURE- CIRCUMSTANCES PERMITTING... THANK YOU FOR LETTING ME POST MY CONCERN HERE! I HOPE SOMETHING CAN BE DONE TO CORRECT THIS VERY SERIOUS ISSUE. LONG OVERDUE! STEP UP CHRYSLER AND STAND BEHIND YOUR PRODUCT. THANK YOU AGAIN FOR GIVING ATTENTION TO MY CONCERN. :) *TR

Engine
Filed Feb 11, 2014110,000 milesTX

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE TRAVELING AT VARIOUS SPEEDS IN THE RAIN, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. UPDATED 4/28/14*CN *TR

Engine
Filed Feb 2, 2014138,400 milesMA

UPON STARTING THE ENGINE, A LOUD KNOCKING SOUND CAME FROM THE ENGINE. THE CAR WAS AT A REPAIR FACILITY FOR AN UNRELATED ISSUE. THE MECHANICS BELIEVE THAT THE ENGINE IS BLOWN AND NEEDS REPLACEMENT. THIS CAR HAD REGULAR MAINTENANCE AND HAD THE OIL CHANGED RECENTLY. THE MECHANICS CHECKED THE OIL LEVEL WHICH WAS NORMAL. THE ENGINE ALSO HAD A PROBLEM WITH IT RUNNING ROUGH AFTER A HEAVY RAIN. *TR

Engine
Filed Jan 30, 201495,302 milesPA

SUDDEN COMPETE ENGINE FAILURE SPUN CRANK BEARINGS AND OTHER ROD DAMAGE. ENGINE HAD REGULAR OIL CHANGED REGULARLY. I USED THE GOOD STUFF MOBILE 1. WOW AFTER READING ABOUT ALL OF THESE BLOWN UP ENGINES ACROSS THE USA WHY HAVEN'T YOU DONE ANYTHING? PRICE TO FIX $6,000. 95,000 MILES AND ENGINE FAILURE SOMETHING HAS TO BE DONE. *TR

Electrical System
Filed Jan 29, 201496,000 milesTX

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE EXTERIOR LIGHTS AND THE RADIO THEN IMMEDIATELY BECAME INOPERABLE. THE DRIVER AND PASSENGER'S SIDE DOORS AND REAR HATCH ALSO BECAME INOPERABLE. THE CONTACT WAS UNABLE TO EXIT THE VEHICLE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS NOT TAKEN FOR DIAGNOSIS OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

Exterior Lighting
Filed Jan 27, 2014144,000 milesMD

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE HEADLIGHTS AND THE INSTRUMENT PANEL TO FLICKER ON AND OFF. THE CONTACT HAD TO ENGAGE THE HEADLIGHT HIGH BEAM BUTTON IN ORDER FOR THE HEADLIGHTS TO FUNCTION AND THE INSTRUMENT PANEL TO REMAIN ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 144,000.

EngineFire
Filed Jan 22, 2014109,000 milesMA

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE RAPIDLY AND ABNORMALLY ACCELERATED WHEN THE ACCELERATOR PEDAL WAS ENGAGED. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT ENGINE OIL WAS LEAKING FROM THE VEHICLE AND THE TIE ROD WAS FRACTURED. IN ADDITION, SMOKE AND A SMALL FIRE ERUPTED FROM UNDER THE HOOD. THE CONTACT WAS ABLE TO CONTAIN THE FIRE. THE VEHICLE WAS INSPECTED BY A LOCAL MECHANIC , WHO ADVISED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 109,000. *TR

Engine
Filed Jan 21, 201495,978 milesVA

ON 12/30/13, OWNER STARTED DURANGO AND HEARD LOUD POP FROM ENGINE FOLLOWED BY CHECK ENGINE LIGHT. OWNER DROVE DURANGO TO REPAIR SHOP WHERE HE HAS SERVICED ALL HIS VEHICLES SINCE MOVING TO AREA 11 YEARS AGO. SHOP MANAGER INSPECTED VEHICLE, NOTED CHECK-ENGINE STILL ON AND RECOMMENDED ENGINE DIAGNOSTIC. ON 12/31/13, SHOP CALLED OWNER STATING THAT ENGINE DIAGNOSTIC DID NOT IDENTIFY CAUSE FOR CHECK-ENGINE LIGHT OTHER THAN ISSUE WITH CYLINDER #4. SHOP RECOMMENDED AN INDUCTION SERVICE TO FLUSH CARBON BUILDUP FROM THE ENGINE. SHOP MANAGER CALLED LATER, STATING THAT AFTER ENGINE FLUSH AND DURING TEST DRIVE, THE BOTTOM OF THE ENGINE BLEW WITH HOLES IN BOTH SIDES. ESTIMATE COST FOR REBUILT ENGINE AND INSTALLATION IS $8500. SHOP POINTED OWNER TO AN EDMUNDS FORUM WHERE OWNERS WERE REPORTING SIMILAR AND IN SOME CASES ALMOST IDENTICAL INSTANCES OF BLOWN ENGINES ON THE DODGE 5.7 HEMI ENGINE FOR MODEL YEAR 2004. OWNER RESEARCHED AND FOUND 100S OF INSTANCES WHERE THE DODGE 5.7 HEMI ENGINE BLEW BETWEEN 70K AND 110K FOR MODEL YEARS 2004 & 2005 UNDER SIMILAR CONDITIONS (LOW SPEEDS, LITTLE TO NO WARNING PRIOR TO FAILURE, POSSIBLE ASSOCIATION WITH HEAVY RAINS). THREE INSTANCES INVOLVED HIGHWAY SPEEDS, ONE DOWNHILL AND TWO WHICH NEARLY RESULTED IN ACCIDENTS IN TRYING TO STOP THE VEHICLE. ON 1/8/14, OWNER CALLED CHRYSLER AT 1-800-247-9753 AND SPOKE WITH AGENT FOR HELP IN COVERING COST TO REPLACE ENGINE. OWNER STATED HIS RESEARCH AND WHAT APPEARS TO BE AN OBVIOUS DESIGN OR MANUFACTURING PROBLEM AS EVI

Vehicle Speed Control
Filed Jan 17, 201486,000 milesIN

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHENEVER WATER CAME IN CONTACT WITH THE VEHICLE SUCH A RAIN, DRIVING THROUGH A DEEP PUDDLE OR GOING THROUGH A CAR WASH FOR INSTANCE, THE VEHICLE WOULD STALL. THE FAILURE WAS RECURRING. THE MECHANIC DIAGNOSED THAT THE AIR TEMPERATURE SENSOR AND THE ELECTRIC THROTTLE NEEDED TO BE REPLACE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.

Engine
Filed Jan 17, 2014155,125 milesVA

THERE IS A PROBLEM WITH THE DODGE HEMI 5.7L ENGINE*** I HAVE MAINTAINED MY 2004 DODGE DURANGO IMMACULATELY, MECHANICALLY AND PHYSICALLY. I PURCHASED MY DURANGO IN 2006 FROM A DEALER WITH 36K MILES ON IT. IN 2010 WITH 155,000 MILES ON IT, THE PUSH ROD BROKE WHEN I WAS ON MY WAS TO THE OFFICE. THE TRUCK WAS SITTING IN MY DRIVEWAY FROM THE NIGHT BEFORE AND WHEN I WENT TO START THE ENGINE, IT MADE A LOUD POPPING NOISE AND ENGINE SHUTDOWN. I HAD THE VEHICLE TOWED TO A SHOP WHERE IT WAS CONFIRMED THE PUSH ROD HAD BROKEN, OIL CHANGED ON REGULAR BASIS, ETC.. I HAD THE ENGINE REPLACED IN NOV 2010 WITH ANOTHER DODGE HEMI 5.7 L HEMI ENGINE. OVER 3 YEARS LATER GUESS WHAT????????? THE REPLACED DODGE HEMI ENGINE BLEW ON ME IN THE SAME DRIVEWAY 3 YEARS LATER DECEMBER 5, 2013. I AM POSTING THIS NOTE TO OTHER OWNERS TO STEER CLEAR OF REPLACING THE ENGINE AS IT WILL HAPPEN AGAIN, IT IS NOT A MATTER OF IF, BUT WHEN. AS OF DECEMBER 2013 MY DODGE HAS BEEN SITTING AT THE SHOP I HAD IT TOWED TO AND I REFUSE TO BUY ANOTHER ENGINE. ONE CONSISTENT ISSUE WHICH I HAVE READ FROM THE OTHER COMPLAINTS IS THAT THE ENGINE WOULD HARD IDLE (ACT LIKE IT WOULD STALL) DURING HEAVY RAIN STORMS. I AM PISSED BECAUSE I HAVE A EXCELLENT CONDITIONED VEHICLE APPEARANCE AND MECHANICALLY I AM OUT OF A VEHICLE. FORTUNATELY/UNFORTUNATELY THE VEHICLE IS PAID FOR. I AM GOING TO LODGE ANOTHER COMPLAINT WITH THE NHTSA. IT IS UNBELIEVABLE SO MANY PEOPLE HAVE THE EXACT SAME ISSUE WITH THIS ENGINE. HOW CAN WE GET CHRSYLER/DODGE TO

Engine
Filed Jan 17, 2014272,251 milesVA

THERE IS A PROBLEM WITH THE DODGE HEMI 5.7L ENGINE*** I HAVE MAINTAINED MY 2004 DODGE DURANGO IMMACULATELY, MECHANICALLY AND PHYSICALLY. I PURCHASED MY DURANGO IN 2006 FROM A DEALER WITH 36K MILES ON IT. IN 2010 WITH 155,000 MILES ON IT, THE PUSH ROD BROKE WHEN I WAS ON MY WAS TO THE OFFICE. THE TRUCK WAS SITTING IN MY DRIVEWAY FROM THE NIGHT BEFORE AND WHEN I WENT TO START THE ENGINE, IT MADE A LOUD POPPING NOISE AND ENGINE SHUTDOWN. I HAD THE VEHICLE TOWED TO A SHOP WHERE IT WAS CONFIRMED THE PUSH ROD HAD BROKEN, OIL CHANGED ON REGULAR BASIS, ETC.. I HAD THE ENGINE REPLACED IN NOV 2010 WITH ANOTHER DODGE HEMI 5.7 L HEMI ENGINE. OVER 3 YEARS LATER GUESS WHAT????????? THE REPLACED DODGE HEMI ENGINE BLEW ON ME IN THE SAME DRIVEWAY 3 YEARS LATER DECEMBER 5, 2013. I AM POSTING THIS NOTE TO OTHER OWNERS TO STEER CLEAR OF REPLACING THE ENGINE AS IT WILL HAPPEN AGAIN, IT IS NOT A MATTER OF IF, BUT WHEN. AS OF DECEMBER 2013 MY DODGE HAS BEEN SITTING AT THE SHOP I HAD IT TOWED TO AND I REFUSE TO BUY ANOTHER ENGINE. ONE CONSISTENT ISSUE WHICH I HAVE READ FROM THE OTHER COMPLAINTS IS THAT THE ENGINE WOULD HARD IDLE (ACT LIKE IT WOULD STALL) DURING HEAVY RAIN STORMS. I AM PISSED BECAUSE I HAVE A EXCELLENT CONDITIONED VEHICLE APPEARANCE AND MECHANICALLY I AM OUT OF A VEHICLE. FORTUNATELY/UNFORTUNATELY THE VEHICLE IS PAID FOR. I AM GOING TO LODGE ANOTHER COMPLAINT WITH THE NHTSA. IT IS UNBELIEVABLE SO MANY PEOPLE HAVE THE EXACT SAME ISSUE WITH THIS ENGINE. HOW CAN WE GET CHRSYLER/DODGE TO

Structure
Filed Jan 16, 2014120,000 milesNC

WATER GOT INTO CYLINDER AND BENT ROD. MY UNDERSTANDING IS THIS IS A COMMON ISSUE WITH THE 2004 DURANGO HEMI DUE TO DESIGN ISSUE OF WATER DRAINING AROUND THE ENGINE. REQUIRED REBUILD OR NEW ENGINE. UNACCEPTABLE FOR A WELL MAINTAINED ENGINE TO HAVE THIS OCCUR, MUCH LESS, REPEATEDLY OCCUR FOR MANY VEHICLES. *TR

Engine
Filed Jan 16, 2014120,000 milesNC

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WATER PENETRATED THE ENGINE AND CAUSED A ROD TO BEND. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

Engine
Filed Jan 14, 2014107,886 milesOH

DRIVING VEHICLE AROUND 40 MPH HEARD A BANGING NOISE, SAW SMOKE PULLED OVER AND SAW OIL SPILLING FROM ENGINE. HAD VEHICLE TOWED INSPECTED AND FOUND #7 CONNECTING ROD SNAPPED. NO GOOD REASON! *TR

Electrical System
Filed Jan 14, 2014110,000 milesIN

WATER IS GETTING UNDER THE COWL AND ONTO MY MOTOR. I HAVE TAKEN MY 2004 HEMI DURANGO TO SEVERAL SHOPS/DEALERS AND THE WATER IS CAUSING ALL KINDS OF PROBLEMS. THE CYLINDERS ARE MISFIRING, SOME OF THE METAL PARTS UNDER THE HOOD HAVE RUSTED IRREPARABLY (IE. MOTOR HEAT GUARDS), THE WINDSHIELD GETS ICE ON THE INSIDE OF THE VEHICLE, MY HEADLIGHTS BLINK ON AND OFF WHILE DRIVING, THE HEAT WORKS ONLY SOMETIMES DUE TO THE WIRES UNDER THE PASSENGER SIDE DASH GETTING WET, AND THIS WATER GETTING THROUGH IS ALSO CAUSING MY CAR TO STALL OR ALMOST STALL EVERY TIME IT RAINS OR TAKE IT THROUGH A CAR WASH. THIS WATER IS CAUSING ELECTRICAL PROBLEMS. IT IS ALSO RUSTING HORRIBLY FAST NEAR THE WHEEL WELLS AND ON THE BACK TRUNK HATCH. WITHIN ONLY 2 WEEKS OF COLD WEATHER I NOW HAVE A SOLID HOLE FROM THE RUST. WHY CAN'T THEY RECALL SOME PARTS AND FIX THIS? THE DEALER IS NO HELP, THEY ONLY WANT TO CHARGE ME HUGE AMOUNTS OF MONEY TO REPAIR PROBLEMS THAT WERE FACTORY DEFECTS. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Dodge Durango → · Every Durango year → · How the figures are calculated →