Page 5 of 23 · complaints 201–250 of 1,115

2004 Dodge Durango complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

EngineFire
Filed Oct 2, 2015OH

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THERE WAS EXCESSIVE SMOKE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MOTOR WAS REPLACED, BUT THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE ORIGINAL OWNER PREVIOUSLY REPLACED THE MOTOR. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED, BUT THE PART WAS ON BACK ORDER. THE CONTACT WAS PLACED ON A WAITING LIST WHERE THE VEHICLE WAS NUMBER NINETY-FIVE. THE VEHICLE WAS NOT REPAIRED DUE TO THE PART BEING ON BACK ORDER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Electrical System
Filed Sep 20, 2015229,500 milesFL

THIS COMPLAIN INVOLVE SEVERAL ISSUES THAT CONSTANTLY HAPPENS. THE FIRST ISSUE IS THAT THE INTERIOR LIGHTS AND INSTRUMENT PANEL LIGHTS ILLUMINATED INTERMITTENTLY AND I CAN HEAR A BUZZING SOUND WHEN IT DOES THIS. THE SECOND IS THAT THE BATTERY DIES AND I HAVE TO JUMP START OR CHARGE IT MANUALLY MOST DAYS. THIRD, EVERY DAY I HAVE TO POUR COOLANT INTO MY RADIATOR BECAUSE THERE IS A LEAK SOMEWHERE EITHER THE WATER PUMP OR RADIATOR. FOURTH, WHEN IT RAINS, WATER GETS INSIDE VIA THE DOOR SEAMS. FIFTH, THEN MY RADIO/DVD PLAYER STOPPED WORKING AND I HAD TO PULL THE FUSE BECAUSE IT WOULD NOT TURN OFF. SIXTH, MY HEAD LIGHTS GOES VERY DIM AND EVEN SOMETIMES SHUT OFF. THIS IS VERY SCARY IN THE MIDDLE OF THE NIGHT COMING HOME FROM WORK. SEVENTH ISSUE INVOLVES THE ENGINE STALLING ON SEVERAL OCCASIONS, MOSTLY WHEN ITS POURING DOWN RAINING.

Engine
Filed Sep 20, 2015166,000 milesMO

AFTER AN OVERNIGHT RAINSTORM, VEHICLE WAS STARTED AND DRIVEN APPROXIMATELY 1/4 MILE WHEN THE ENGINE THREW A ROD THROUGH THE ENGINE BLOCK. WE HAD HAD ISSUES PRIOR TO THIS OF THE VEHICLE NOT STARTING AFTER A RAIN EVENT. IT WOULD START AFTER DRYING OUT. THOUGHT IT WAS THE STARTER AND HAD THE STARTER REPLACED TWICE. I JUST REPLACED THE ENGINE WITH A USED ENGINE THAT WITH PARTS AND LABOR COST ME $4,800. I SEE THAT THIS IS A SOMEWHAT COMMON ISSUE WITH THIS VEHICLE AND WANTED TO BE ON RECORD.

Power Train
Filed Sep 16, 2015158,000 milesNM

SERVICE 4WD LITE CAME ON, TRUCK STARTED JERKING AND BINDING ON TURNS. CYCLED SWITCH THRU AWD, 4LOCK AND 4 LO, SEEMED TO BE OK FOR AWHILE THEN LOCKED IN 4LOCK AND STAYED THERE UNTIL DRIVEN A MILE DOWN A BUMPY DIRT ROAD. REPAIR SHOP SERVICED TRANSFER CASE BUT NOW ITS STUCK IN 4LOCK, THEY SUSPECT SHIFT MOTOR BUT NONE ARE AVAILABLE. INTERNET COMPLAINTS SEEM TO POINT TO ELECTRICAL ISSUE, TEMPORARY FIX IS TO UNPLUG SHIFT MOTOR IF YOU CAN GET IT INTO AWD BUT DODGE NEEDS TO COME UP WITH A PERMANENT FIX FOR THIS.

Air BagsCrash1 injured
Filed Sep 16, 201575,000 milesGA

I WAS DRIVING MY WIFE TO WORK THAT MORNING, IT WAS A BRIGHT CLEAR DAY. I WAS PARKED HALF OUT OF GARAGE. AS MY WIFE CAME OUT OF THE LAUNDRY ROOM I TOUCHED THE GAS TO PULL FORWARD. HOWEVER THIS DID NOT HAPPEN, SUV REVVED ALL THE WAY UP AND WOULD NOT REV DOWN. I TRIED TO APPLY BRAKES BUT THEY DID NOT WORK. I CAME WITHIN A FOOT OF KILLING MY WIFE. TO MAKE THIS SO BAD I COMPLAINED ABOUT THIS BEFORE SO HAS MY WIFE. MY SUV LITERALLY WENT THROUGH 3 WALLS AND SEVERAL ROOMS. I HAVE 3 DISK FUSED IN MY NECK AND SEVERAL OF THE SCREWS ARE BROKE. I CAN LIVE BEING A CRIPPLE BUT I CANT LIVE WITH OUT MY WIFE. CHRYSLER HAD INDEPENDENT INSPECTOR TAKE A LOOK AT IT. I TOLD HIM IT WAS AT EAGLE PAINT AND BODY, AND DID HE NEED ME TO STOP ALL REPAIRS. HE TOLD ME KNOW HE COULD GET HIS DATA FROM COMPUTER. THE CHRYSLER LEGAL TEAM SENT NE A NASTY LETTER STATING THAT I HADE MOVED THE VEHICLE AND THEY WERE NO LONGER RESPONSIBLE. I EVEN TRIED TO CALL CHRYSLER BACK TO TELL THEM THE SUV DID THE SAME THING, BUT THEY INFORMED ME LEGAL TOOK OVER THE CASE AND THEY NEEDED NO OTHER DATA FROM ME. JUST ONE THING WHEN THIS HAPPENS AGAIN AND KILLS MYSELF, MY FAMILY OR A BUS OF KIDS. WHO WILL BE GOING TO JAIL FOR THE REST OF THERE LIFE.

Air Bags
Filed Sep 14, 2015MO

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS), HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE....UPDATED 01/06/2016 *BF THE CONSUMER STATED THE WORK WAS COMPLETED. UPDATED 01/11/16. *JB

Air Bags
Filed Sep 14, 2015TX

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS). THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE RECALL REPAIR WAS REMEDIED; HOWEVER, THE REMEDY FAILED TO CORRECT THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 11/19/15*LJ

Unknown or OtherCrash1 injured
Filed Sep 12, 2015140,000 milesMI

I HAVE A 2004 DODGE DURANGO SLT 5.7L HEMI. NEVER HAD ANY BIG ISSUES WITH IT UNTIL IN 2014 I WAS DRIVING HOME FROM WORK ON THE HIGHWAY WHEN I HEARD A LOUD BANG AND LOUD KNOCKING NOISES FOLLOWED SHORTLY BY AN ABRUPT SHUT OFF. I TRIED IMMEDIATELY TO GET TO THE SIDE OF THE ROAD BUT WHEN I LOST POWER STEERING FROM THE ENGINE CEIZING AND COULDN'T CORRECT MYSELF ENOUGH SO I WENT DOWN THE HILL OFF THE SIDE OF THE HIGHWAY WHILE TRYING TO BREAK WITH NO BRAKE BOOSTER ANYMORE AS WELL. I ENDED UP RUNNING INTO A COUPLE SMALL TREE'S AND FINALLY STOPPING . AIR BAGS DIDN'T DEPLOY AND I ONLY JAMMED MY FINGER AND HURT MY BACK SOME BUT I ONLY MISSED A LARGER GROUP OF TREE BY INCHES. MY FRONT BUMPER WAS RIPPED OFF, MY DRIVERS SIDE HEADLIGHT WAS BROKE AS WELL AS MY GRILLE AND MY WINDSHIELD CRACKED. I TOOK IT TO MY MECHANIC AND FOUND OUT THAT THE ENGINE "HYDROLOCKED" AND A PISTON ROD PUNCHED THROUGH MY ENGINE AND BROKE A LOT OF OTHER THINGS INTERNALLY. NEEDLESS TO SAY THE ENGINE IS GONE. AFTER DOING SOME RESEARCH I HAVE FOUND THAT THERE ARE HUNDREDS MORE PEOPLE THAT HAD THIS HAPPEN TO THEIR 04 AND 05 DODGE DURANGO WITH THE 5.7L HEMI. APPARENTLY THE WATER RUNS RIGHT DOWN ONTO THE ENGINE AND POOLS UP AND THE INTAKE IS FAULTY SO IT SUCKS THAT WATER UP AND CAUSES A CATASTROPHIC HYDROLOCK WITH THE ENGINE WHICH COULD KILL SOMEONE IF THEY LOSE POWER STEERING AND POWER BRAKES WITHIN A SECOND. I'VE BEEN TRYING TO SAVE TO GET A NEW ENGINE (WHICH WILL COST ABOUT $3800 ALONE) BECAUSE I BOUGHT THIS FOR TOO MUCH

Air Bags
Filed Sep 11, 2015NJ

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF CAMPAIGN NUMBER: 15V313000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME OF THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Sep 11, 2015VA

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V770000 (AIR BAGS) AND 15V313000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Sep 10, 2015OH

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONSUMER STATED THE VEHICLE WOULD NOT START AT TIMES, AND THE ONLY WAY TO GET IT TO START, WAS TO PUMP THE GAS. UPDATED 12/09/15. * JB

Engine
Filed Sep 10, 201598,000 milesWY

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHOOK BEFORE SUDDENLY SHUTTING OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS DURING RAIN WEATHER CONDITIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000. UPDATED 11/06/15*LJ THE CONSUMER STATED THE REPAIR GARAGE STATED THE VEHICLE NEEDED SPARK PLUGS, COILS AND WIRES. HOWEVER, ANOTHER ESTABLISHMENT STATED EVERYTHING WAS OK. UPDATED 12/10/15. *JB

Air Bags
Filed Sep 10, 2015GA

THIS VEHICLE WAS RECALLED IN FEBRUARY 2015 I HAVE CONTACTED DEALER TWICE TO SET UP REPAIR THEY SAY THEY WILL CALL ME BACK WHEN THEY GET THE PARTS I NEVER HEAR BACK FROM THEM THEY KEEP SAYING THEY DON'T HAVE PARTS LAST CALL WAS 9-10-2015 SAME STORY DEALER IS ED VOYLES CHRYSLER JEEP DODGE 789 COBB PKWY SE MARIETTA, GA 877-225-3721

Air Bags
Filed Sep 8, 2015200,000 milesOH

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED SPORADICALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL PART. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.

Air Bags
Filed Sep 4, 2015VA

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Engine
Filed Sep 4, 2015KY

ONE RANDOM DAY..AS I STARTED MY DURANGO, IT STARTED MAKING A FAST CLICKING SOUND FROM THE ENGINE. SEEMS TO DRIVER AND IDLE FINE,BUT IT ISN'T A NORMAL SOUND SINCE I HAVE HAD THIS DURANGO A WHILE AND NEVER HEARD IT TILL NOW. TO FIND OUT ITS ON THE PASSENGER SIDE..BEEN TOLD ITS THE EXHAUST MANIFOLD. TAKES A FEW MINS,BUT GOES AWAY ABOUT 90%.THE COLDER IT IS OUTSIDE THE WORST AND LOUDER THE NOISE IS.I SEARCHED ONLINE ABOUT THIS AND LOOKS LIKE I AM NOT THE ONLY ONE AND SUPRISEING ITS NOT A RECALL. I WAS TOLD BY A SHOP I HAVE A BROKEN STUD BOLT AND WILL COST.1200-2000. I DON'T HAVE THAT KINDA MONEY.SO IS THERE A WAY I COULD GET HELP GETTING THIS FIXED? BECAUSE IT IS POSSIBLE IT COULD MESS UP THE PISTON ON THAT SIDE OF THE LOOS MANIFOLD. ALSO RECEIVED A LETTER THAT I HAVE A RECALL FOR THE DRIVER AIRBAG INFLATOR..WAITING FOR MY DEALER TO CALL ME BACK FOR A APPOINTMENT.

Unknown or Other
Filed Aug 26, 2015CA

I HAVE CALLED DODGE IN MY HOMETOWN OF SACRAMENTO FOR THREE WEEKS NOW. I GET PUT ON HOLD OR INTO SOME PHONE ABYSS AND CANNOT GET HELPED FOR MY SAFETY RECALL. I FEEL THIS IS AN IMPORTANT ISSUE BUT I CANNOT GET ANYONE TO COOPERATE. MY SUGGESTION IS FOR YOU TO CALL THEM AND MAKE AN APPT FOR ME. DURING MY LAST CALL ON AUGUST 26 I ASKED FOR THE GIRLS NAME WHO ANSWERED THE PHONE AND I EXPLAINED TO HER THAT I HAVE BEEN TRYING TO GET AN APPT. AGAIN, SHE TRANSFERRED ME TO SOME ABYSS. HER NAME IS [XXX] AND THEIR NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Engine
Filed Aug 25, 2015107,000 milesWA

ENGINE MAKING NOISE AT START UP. HAD IT LOOKED AT BY SEVERAL MECHANICS, INCLUDING THE LOCAL DODGE DEALER. SAID IT IS PROBABLY PISTON. HAD VALVE COVERS AND HEADS TAKEN OFF FOR POSSIBLE STUCK LIFTER AND FOUND PLENTY OF RUST ETC. THAT WOULD INDICATE WATER IN MOTOR. SEVERAL PEOPLE INDICATED THIS IS AN ISSUE WITH THIS MODEL AND MAKE WITH LEAKING COWLING AT WINDSHIELD LEAKING WATER ONTO MOTOR IN BAD SPOTS CAUSING THIS FAILURE. SHOULD NOT BE NEEDING NEW MOTOR AT 107K.

Air Bags
Filed Aug 24, 2015140,000 milesNJ

DRIVERS SIDE AIR BAG WARNING LIGHT IS ILLUMINATING OFF AND ON. DUE TO THE SERIOUS NATURE OF THE RECALL AND INABILITY TO HAVE IT REPAIRED I WILL NO LONGER BE ABLE TO DRIVE THE VEHICHLE. HOW LONG DO WE HAVE TO WAIT FOR A RESOLVEMENT?

Engine
Filed Aug 21, 2015143,000 milesNY

AUG 21 @ 1030AM. MY FIANC, OUR DAUGHTER AND I WERE ABOUT TO LEAVE OUR HOME. I WENT TO THE CAR AND STRAPPED OUR DAUGHTER INTO HER CAR SEAT WHILE MY FIANC HAD BAGS AT THE FRONT OF OUR APARTMENT BUILDING. TURNED ON THE CAR IT STRUGGLED TO TURN OVER, WENT CLUNK CLUNK CLUNK. I TURNED IT OFF. CALLED MY FIANC TO COME UP TO OUR PARKING SPOT TO HAVE A LOOK. HE COULDN'T SEE ANYTHING IMMEDIATELY. CALLED A TOW BUT IN THE MEANTIME A FRIEND WHO KNOWS A BIT ABOUT CARS CAME BY, LOOKED UNDER THE CAR AND FOUND PIECES OF THE ENGINE AS WELL AS LEAKING ENGINE OIL UNDER THE CAR. THE DISCUSSION WAS THAT IT HAD BLOWN A ROD AND THE ENGINE WAS DONE. AT THIS POINT IN TIME I CAN'T AFFORD TO GET IT WORKED ON, SO IT IS STILL SITTING IN THE SAME PLACE. THE DESCRIPTION IS SO SIMILAR TO OTHER REPORTS OF A ROD GOING THROUGH THE ENGINE BLOCK. LUCKILY WE WEREN'T ON THE ROAD DRIVING WHEN IT HAPPENED AND EVERYONE IS SAFE. FOR A PROBLEM LIKE THIS THAT IS OBVIOUSLY RECURRING DUE TO THE ENGINES BEING DEFECTIVE HOW CAN DODGE NOT STILL BE RESPONSIBLE.

Air BagsCrash1 injured
Filed Aug 19, 2015130,000 milesAL

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING AT APPROXIMATELY 35 MPH APPROACHING A CURVE, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HEAD, NECK, BACK, AND SPINE WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.

Engine
Filed Aug 18, 2015IL

I HAVE BEEN BATTLING WITH MY 2004 DODGE DURANGO 5.7L HEMI FOR YEARS NOW. EVERY TIME IT WOULD RAIN HEAVY, MY VEHICLE ACTED AS IF IT WERE GOING TO DIE. IT WOULD GET VERY JUMPY, AND I FELT LIKE I HAD TO FIGHT IT TO KEEP GOING. IF I GOT STOPPED BY A LIGHT OR STOP SIGN, IT WAS HORRIBLE. MY ENGINE LIGHT WOULD COME ON AND SOMETIMES STAY ON FOR A DAY OR TWO. I BROUGHT IT TO DIFFERENT MECHANICS WHO COULD ONLY FINE A CYLINDER MISFIRE WHEN THE ENGINE LIGHT WAS ACTUALLY STILL ON. IT SEEMED LIKE IT ALWAYS WENT OFF AS SOON AS I WAS ABLE TO GET IT TO THE MECHANIC. THE MECHANICS WERE NOT ABLE TO RECREATE THE PROBLEM I WAS HAVING IN ORDER TO VIEW WHAT THE VEHICLE WAS DOING. I HAD NUMEROUS PLUGS CHANGED AND NOTHING HELPED. IT HAS SINCE GOTTEN WORSE, YET NO ONE CAN FIGURE IT OUT. IT NOW HAPPENS IF I TAKE IT TO THE CAR WASH. THEY ARE NOT ABLE TO START IT AFTER IT COMES OUT. THEY HAVE TO TRY A FEW TIMES BEFORE THEY CAN GET IT GOING. I DECIDED TO DO MY OWN RESEARCH TO SEE IF THERE ARE ANY OTHERS OUT THERE WITH THIS ISSUE. I WAS SURPRISED TO FIND ALL THE INFORMATION I DID AND YET NO MECHANIC CAN FIND A SOLUTION. I CAME TO READ ABOUT THE HYDROLOCK ISSUE ON THIS MODEL. AFTER READING ALL THESE COMPLAINTS BY EVERYONE ELSE, I CAN'T BELIEVE THERE WOULDN'T BE A RECALL ON THIS! I HAVE LIVED WITH THIS ISSUE FOR AT LEAST 3 YEARS DREADING EVERY TIME IT RAINS HEAVY. IT MAKES ME PANICKED TO DRIVE MY VEHICLE IN ANY RAIN KNOWING THE OUTCOME OF ALL THESE OTHER PEOPLE. I CAN'T BELIEVE THAT DODGE JUST LET THIS GO ON

Air Bags
Filed Aug 18, 2015148,000 milesAR

I AM MERELY REACHING OUT TO YOU DUE TO CONTINUOUS ADS ABOUT RECALLS ON MY PARTICULAR MAKE OF AUTOMOBILE. I WOULD LIKE TO KNOW WHAT THE PROPER PROCEDURE WOULD BE TO GET THE HOUSING AND/OR AIRBAG REPLACED?

Air Bags
Filed Aug 17, 2015179,881 milesDE

WHILE OPERATING THE VEHICLE I NOTICED THE AIRBAG LIGHT HAD COME ON FOR NO REASON. I REMEMBERED THE NOTIFICATION TO CONTACT SOMEONE ABOUT THIS RECALL. I WAS ONLY A FEW MINUTES FROM HOME SO NOTHING SERIOUS HAPPENED. ALSO, TWO DAYS PRIOR TO DRIVING IT TODAY I HAD IT PARKED AT MY MOMS WHILE WE DROVE OUT OF TOWN, SO MAYBE THE EXCESSIVE HEAT HAD SOMETHING TO DO WITH IT.

Air Bags
Filed Aug 12, 2015144,002 milesNJ

I HAVE CONTACTED DODGE ABOUT THE AIRBAG RECALL AND ALL THEY TELL ME IS THE PARTS ARE NOT AVAILABLE FOR THIS VEHICLE AND KEEP PUSHING BACK THE DATE THEY SAY IT WILL BE AVAILABLE. WHAT THE USE OF HAVING A VEHICLE THAT CAN POTENTIALLY BE DANGEROUS FOR MY FAMILY AND I THIS HAS BEEN GOING FOR A LITTLE WHILE NOW HOW ARE THEY NOT FORCE TO FIX ALL THE VEHICLES RIGHT AWAY. IS IT BECAUSE ITS AN AMERICAN VEHICLE AND NOT FOREIGN VEHICLE SMH.

Engine
Filed Aug 10, 201598,000 milesWY

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE ENGINE WARNING LIGHT ILLUMINATED, THE VEHICLE VIOLENTLY SHOOK AND STALLED. THE CONTACT DISCOVERED THAT THE COWL SCREEN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000. THE VIN WAS NOT AVAILABLE.

Air Bags
Filed Aug 7, 2015IL

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Engine
Filed Aug 5, 2015IN

WE PURCHASED A 2004 DODGE DURANGO SLT 4X4 SPORT UTILITY 4-DOOR ABOUT A YEAR AGO. WE NOTICED THAT WHEN WE WENT THROUGH A CAR WASH IT WOULD STALL OUT. IT PROGRESSIVELY GOT WORSE AND EVERY TIME IT RAINED IT WOULD STALL OUT. YESTERDAY (8/4/2015) IT STARTED TO MAKE A LOUD CLUNKY NOISE. THE ENGINE HYDRO-LOCKED AND WE NOTICED OIL DRIPPING ALL OVER. WE ARE LUCKY THAT THIS DID NOT HAPPEN WHILE WE WERE DRIVING OR SOMEONE COULD HAVE GOTTEN SERIOUSLY HURT OR EVEN WORSE KILLED. NOW WE HAVE A VEHICLE WE ARE STILL MAKING PAYMENTS ON AND CANT EVEN DRIVE. WE DONT HAVE THE MONEY TO FIX IT.

Air Bags
Filed Jul 31, 2015OH

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Jul 29, 2015125,000 milesMD

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

EngineCrash
Filed Jul 27, 2015140,000 milesNH

THE ENGINE HYDRO-LOCKED BREAKING 2 RODS AND BLOWING A HOLE THROUGH THE ENGINE BLOCK. CAUSED THE VEHICLE TO LOSE ALL POWER AND MY WIFE DROVE OFF OF THE ROAD. LUCKILY SHE DID NOT HIT ANYTHING OR GET INJURED. THE VEHICLE NEEDED AN ENGINE REPLACEMENT. THE LOCAL DODGE DEALERSHIP WAS FAMILIAR WITH THE ISSUE AS IT TURNS OUT TO BE VERY COMMON WITH THIS YEAR VEHICLE. THE WINDSHIELD DAM THAT DIRECTS RAIN WATER AWAY FROM THE ENGINE IS POORLY DESIGNED AND IT ALLOWS WATER TO FLOW RIGHT ONTO THE MOTOR. OVER TIME THE WATER RUSTS AND ROTS THE INTAKE MANIFOLD BOLTS EVENTUALLY ALLOWING THE WATER TO FLOW INTO THE ENGINE CAUSING HYDRO-LOCK. THIS IS AN ISSUE THAT CHRYSLER SHOULD HAVE TAKEN RESPONSIBILITY FOR BUT INSTEAD THEY HAVE NOT. MY WIFE COULD HAVE BEEN KILLED AND IT COST ME $6,000 TO REPLACE THE MOTOR.

Engine
Filed Jul 27, 2015107,000 milesPA

MY 2004 DURANGO HAD SAT FOR 2 DAYS IN RAINY WEATHER. WHEN ATTEMPTING TO START THERE WAS A LOUD BANG OR CLUNK. I ATTEMPTED TO START IT AGAIN AND WHEN IT STARTED THERE WAS A LOUD TAPPING NOISE. I IMMEDIATELY SHUT IT OFF. I LOOKED AROUND AND UNDER THE CAR FOUND A PUDDLE OF OIL AS WELL AS 3 PIECES OF IRON ,1WITH A CHRYSLER SYMBOL MOLDED INTO IT. APPARENTLY THE ENGINE HYDRO LOCKED AND THREW A PISTON ROD THROUGH THE BLOCK. I HAD IT TOWED TO MY LOCAL MECHANIC AND HE VERIFIED THIS WAS THE CASE. CHECKING VARIOUS FORUMS THIS IS A COMMON PROBLEM WITH 04 DURANGOS WITH 5.7 HEMIS. MANY MANY INCIDENTS SOME WHILE DRIVING WERE REPORTED. WEAK ENGINE COMPONENTS AS WELL AS A POORLY DESIGNED WINDSHIELD COWL HAS CONTRIBUTED TO THE PROBLEM, WHICH CHRYSLER HAS DENIED. THIS IS A SAFETY ISSUE AS IT COULD HAPPEN AT ANY TIME AT ANY SPEED. I HOPE SOMETHING CAN BE DONE. DODGE SHOULD BE HELD ACCOUNTABLE FOR A POORLY DESIGNED ENGINE AND COWL. THANK YOU

Engine
Filed Jul 24, 2015124,000 milesPA

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 50 MPH, THE VEHICLE MADE AN ABNORMAL RATTLING CHAIN SOUND. IN ADDITION, THE CONTACT SMELLED SMOKE COMING FROM THE ENGINE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOWER PART OF THE ENGINE BLOCK FAILED DUE TO A HOLE IN THE ROD. THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.

Air Bags
Filed Jul 24, 2015MO

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V770000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

Air Bags
Filed Jul 24, 2015CA

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V770000 AND 15V313000 (AIR BAGS) AND STATED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Jul 20, 2015TX

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V770000 (AIR BAGS) AND 15V313000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Engine
Filed Jul 17, 2015116,000 milesOH

WHEN WIFE STARTED VEHICLE SOUNDED LIKE HAMMERS IN ENGINE RESULTS WAS TOTAL ENGINE FAILURE.

Engine
Filed Jul 15, 2015199,990 milesVA

WHEN IT RAINS THE VEHICLE STARTS TO "CHUG". WHEN I APPROACH AN INTERSECTION/ STOP LIGHT OR ATTEMPT TO SLOW DOWN THE VEHICE WILL CUT OFF. I THEN HAVE NO POWER AND CAN NOT RESTART THE VEHICLE FOR SEVERAL MINUTES. LAST WEEK WHILE GOING TO CROSS THE HIGHWAY IN THE RAIN THE VEHCLE CUT OFF IN THE MIDDLE OF THE ROAD. I WAS ALMOST HIT BY ONCOMING TRAFFIC. I HAVE TAKEN IT TO 2 MECHANICS AND THEY CAN NOT FIND THE PROBLEM. IT HAS HAPPENED SEVERAL TIMES OVER THE YEARS BUT HAS GOTTEN MUCH WORSE. I HAVE JUST BEEN MADE AWARE OF THIS SITE TO FILE A COMPLAINT.

Power Train
Filed Jul 14, 2015102,000 milesNJ

MY 2004 DODGE DURANGO LIMITED 4X4 5.7 HEMI HAS EXPERIENCED THE SAME TRANSFER CASE ISSUES THAT MANY OTHER OWNERS HAVE EXPERIENCED. THE VEHICLE WILL RANDOMLY TRY TO SHIFT ITSELF INTO 4 WHEEL DRIVE LOW WITHOUT THE DRIVER CHANGING THE SWITCH FROM THE AWD TO THE 4LO POSITION. FORTUNATELY WE WERE MOVING SLOWLY WHEN IT OCCURRED BUT THIS COULD BE VERY DANGEROUS AT HIGHER SPEEDS AS ALL FOUR WHEELS LOCK UP AND THE VEHICLE CANNOT BE TURNED. AFTER READING ALL OF THE COMPLAINTS ABOUT THIS ISSUE I DECIDED NOT TO ATTEMPT TO HAVE IT REPAIRED AS MANY OWNERS HAVE STATED THAT DEALERS HAVE REPLACED VERY EXPENSIVE PARTS SUCH AS THE TRANSFER CASE, TRANSFER CASE SHIFT MOTOR, AND TRANSMISSION CONTROL COMPUTER WITHOUT THE PROBLEM BEING RESOLVED. I ELECTED TO DISCONNECT THE TRANSFER CASE WIRING HARNESS AS I WAS 1000 MILES AWAY FROM HOME ON VACATION WITH MY FAMILY AT THE TIME AND NEEDED TO DRIVE HOME SAFELY. IT HAS BEEN DISCONNECTED EVER SINCE THEN AND I AM AFRAID TO RECONNECT IT AS I AM AFRAID THAT I WILL LOSE CONTROL OF THE VEHICLE IF IT OCCURS AT A HIGHER RATE OF SPEED. IF I COULD BE SURE THAT THE DEALER COULD DEFINITELY CORRECT THE PROBLEM I WOULD CONSIDER PAYING TO HAVE IT FIXED, BUT IT IS EVIDENT THAT DODGE/CHRYSLER IS REALLY NOT SURE WHAT THE CAUSE OF THE PROBLEM REALLY IS AND IS JUST GUESSING AT THE PROPER REPAIRS. I BELIEVE THAT THIS SHOULD BE CONSIDERED FOR RECALL AS IT POSES A SERIOUS SAFETY CONCERN. I AM NOT SURE IF ANY SERIOUS ACCIDENTS OR DEATHS HAVE RESULTED FROM THIS ISSUE BUT IT SHOULD

Air BagsCrash2 injured
Filed Jul 13, 2015170,000 milesTN

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT TO MAKE A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE PASSENGER OF THE VEHICLE SUSTAINED INJURIES TO THE NECK AND THE DRIVER SUSTAINED AN INJURY TO THE RIGHT HAND. THE PASSENGER REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.

Air Bags
Filed Jul 10, 2015LA

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Engine
Filed Jul 6, 2015140,000 milesIA

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 55 MPH, THE CONTACT HEARD A POPPING NOISE COMING FROM THE VEHICLE. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND NOTICED OIL LEAKING UNDER THE FRONT END. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT A SPRING FROM INSIDE THE MOTOR SNAPPED AND THE ENGINE NEEDED TO BE REPLACED OR REBUILT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

Engine
Filed Jul 3, 2015108,000 milesPA

UPON ATTEMPTING TO START MY 2004 DURANGO AFTER 2 DAYS OF RAIN THE MOTOR HAD A LOUD NOISE AND THEN AFTER RESTARTING, A LOUD TICKING NOISE. SHUT OFF HAD TOWED TO GARAGE, MECHANIC SAYS ROD WENT THROUGH BLOCK. NUMEROUS SIMILAR COMPLAINTS..WATER ONTO ENGINE TOP, SUCKED INTO INTAKE...BOOM! DESIGN FLAW, COWL LETS WATER ONTO TOP OF ENGINE, SUCKED INTO VALVES THRU INTAKE..BOOM..ENGINE TRASHED. COST OF NEW ENGINE GREATER THAN BLUE BOOK...108000 MILES.

Air Bags
Filed Jul 1, 2015TX

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V770000 (AIR BAGS) AND 15V313000 (AIR BAGS) AND STATED THAT THE PARTS NEEDED WERE UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Engine
Filed Jun 24, 2015160,000 milesNY

THE MORNING AFTER A RAIN STORM, WATER ACCUMULATED ON TOP OF THE ENGINE AND LEAKED INTO THE ENGINE. A LOUD CLANK NOISE WAS EVIDENT AFTER FIRST STARTING THE ENGINE. DIAGNOSED TO BE A BEND CONNECTING ROD DUE TO HYDROLOCKED ENGINE. NO WARNING OR OTHER MALFUNCTION WAS OBSERVED BEFORE THE INCIDENT.

Air BagsCrash3 injured2 killed
Filed Jun 22, 2015VA

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 45 MPH, ANOTHER DRIVER TRAVELING APPROXIMATELY 55 MPH CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE DRIVER SIDE AIR BAG DEPLOYED, BUT IT WAS ALREADY DEFLATED. THE DRIVERS OF BOTH VEHICLES DIED AND A PASSENGER IN THE SECOND VEHICLE SUSTAINED HIP AND ARM INJURIES. MEDICAL ATTENTION WAS RECEIVED AND A POLICE REPORT WAS FILED. AFTER THE CRASH OCCURRED, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 154313000 (AIR BAGS); HOWEVER, THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

Air Bags
Filed Jun 22, 2015TX

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Jun 19, 2015150,000 milesGA

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE AIR BAG LIGHTS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V770000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

Engine
Filed Jun 19, 2015130,000 milesGA

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 55 MPH, THE VEHICLE BEGAN TO SHAKE. UPON STOPPING THE VEHICLE AT A TRAFFIC LIGHT, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS; HOWEVER, THE FAILURE RECURRED WHENEVER IT RAINED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.

Air Bags
Filed Jun 18, 2015SC

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Dodge Durango → · Every Durango year → · How the figures are calculated →