Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1999 record →
WHEN THE VEHICLE GOES IN REVERSE IT MAKES A CLUNK. IT FEEELS LIKE IT'S ENGAGING IN 4- WHEEL. DEALER PUT IN A REAR CARRIER, AND NEW REAR END GEARS. PROBLEM WAS NOT REMEDIED, BUT DEALER HAS ORDER FOR ANOTHER PART INVOLVING LINKAGE FOR REAR END.*AK
POWER WINDOWS WILL NOT GO DOWN. WIRES WERE BURNED. DEALER WAS ORDERING A WIRE ASSEMBLY. DEALER HAS REPLACED MOTOR 3 TIMES.*AK
WHEN CRUISE CONTROL IS ON RPMS FLUCTUATE. SPEED IS NOT AFFECTED, IT STAYS THE SAME. CRUISE CONTROL MODULE WAS NO GOOD. DEALER DIDN'T GIVE AN EXPLAINATION. *AK
VEHICLE ACCELERATES/ MOTOR MAKES A KNOCKING SOUND. DEALER REPLACED SPARKS, IT CAUSED VEHICLE TO LOOSE HORSE POWER AND FUEL ECONOMY. A NEW INTAKE GASKET WAS PUT IN, AND THE COMPUTER WAS SCANNED TO ADD A NEW CODE FOR MORE FUEL. PROBLEM WAS NOT SOLVED. *AK
WE WERE DRIVING ON THE HIGHWAY WHE N THE ENGINE OIL PRESSURE DROPPED TO ZERO AND THE ENGINE STARTING KNOCKING AND SEIZED. WE HAVE KEPT THE OIL CHANGED ALONG THE RECOMMENDED LINES OF THE MANUFACTURING. *AK
CONSUMER IS CALLING IN REGARDS TO NHTSA RECALL 01V15300/ MANUFACTURER'S RECALL #982. DEALER STATED PARTS WERE UNAVAILABLE UNTIL FURTHER NOTICE. PLEASE PROVIDE FURTHER INFORMATION. *AK
CONSUMER'S DAUGHTER WENT OUT TO START VEHICLE AND HER COAT SLEEVE GOT CAUGHT ON GEAR SHIFT. VEHICLE SLIPPED INTO DRIVE, AND VEHICLE CRASHED INTO HOUSE. MANUFACTURER HAD NO PLANS TO ADD THE FEATURE WHICH WAS NOT OFFERED EVEN FOR NEW VEHICLES. *AK *SLC
ENGINE SLUDGED. MOTOR DESTROYED-OIL WAS CHANGED REGULARLY-COOLANT LEAKING INTO OIL SYSTEM. LEAK AT INTAKE MANIFOLD AREA.
BRAKES PULSATE WHEN APPLIED. DEALERSHIP IS AWARE OF PROBLEM. *AK ROTORS WERE PITTED. *SLC
SPARK PLUG/COIL WIRE STANDOFFS DESIGN IS INADEQUATE ALLOWING WIRES TO COME IN CONTACT WITH VALVE COVERS CAUSING CHAFFING AND EVENTUALLY FAILURE OF WIRES.
RIGHT FRONT TIRE BLOWOUT, CAUSING VECHICLE INTO360 DEGREE SPIN, TIRES CAMEOFF RIMS (DOT NUMBER: NA TIRESIZE: 31-1050-15)
STEERING WHEEL MADE EXCESSIVE WHINING, DEALER REPLACED GEAR, PUMP, AND FLUID, DEALER REPLACED STEERING GEAR TWICE MORE. *SLC
HEADLIGHTS WILL NOT WORK. CONSUMER HAS CONTACTED DEALER. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
TRAVELING ON THE FREEWAY IN RUSH HOUR TRAFFIC WHEN SUDDENLY I HAD NO BRAKES,STEERING,AND ALL GAUGES WERE FLATLINED.IT WAS RUSH HOUR TRAFFIC SO I WAS ABLE TO MUSCLE THE STEERING TO GET INTO THE BREAK DOWN LANE AND USED THE EMERGENCY BRAKE TO COME TO A SAFE STOP. SHUT THE VEHICLE OFF AND CALLED THE DODGE DEALER. AFTER ABOUT 5 MINUTES THE VEHICLE RESTARTED AND ALL SYSTEMS WERE OPERATING CORRECTLY. MY HUSBAND TOOK THE VEHICLE TO THE DEALERSHIP. I EXPLAINED WHAT HAPPENED AND THANKS TO A PERSISTANT TECH THEY FEEL THE PROBLEM HAS BEEN RECTIFIED. THE TEMP THAT DAY WAS IN THE 80'S AND I HAD THE AIR CONDITIONING ON WITH THE TRAFFIC MOVING SLOWLY. THEY FEEL THAT THE IDLE AIR CONTROL MOTOR WHICH SHOULD NORMALLY BE IN THE TEENS WAS OPERATING AT 54+AND BARELY MOVING THEN WHEN THE COMPRESSOR KICKED ON FOR THE AIR CONDITIONING IT CAUSED THE MOTOR TO OVERHEAT AND STALLED THE VEHICLE. THE DEALERSHIP WORKED VERY HARD TO HELP RESOLVE THIS PROBLEM AND IF THIS IS THE ANSWER THAN HOPEFULLY WHAT HE FOUND WILL HELP OTHER TECHNICIANS WHO ARE HAVING DURANGO'S BROUGHT TO THEM WITH THE SAME PROBLEM REPAIR THE VEHICLE. I REALLY CANNOT EXPRESS ENOUGH HOW HARD THE TECHNICIAN WORKED TO HELP ME WITH THIS. HE WENT SO FAR AS TO TAKE THE VEHICLE HOME ONE EVENING TO SEE IF HE COULD GET THE SAME PROBLEM TO HAPPEN AGAIN. *AK
FLYWHEEL HAS BROKE ON 3 DIFFERENT OCCASIONS SINCE FEB. 2001. DEALER HAS REPLACED FLYWHEEL IN EVERY REPAIR, BUT HAS NOT GIVEN EXPLANATION FOR DEFECT.*AK
VEHICLE WAS STRUCK FROM THE SIDE IN AN AUTOMOBILE ACCIDENT WHICH CAUSED VEHICLE TO HIT A TELEPHONE POLE HEAD-ON. VEHICLE WAS MOVING APPROXIMATELY 25 MPH, AND DRIVER'S/ PASSENGER'S AIRBAGS DID NOT DEPLOY.*AK
THE ORIGINAL UPPER & LOWER BALL JOINTS WERE REPLACED AT 37,838 ON 7/6/00. LESS THAN 11 MONTHS LATER WE HAVE FAILED INSPECTION TEST DUE TO FAULTY UPPER AND LOWER BALL JOINTS. *AK
BRAKE PEDAL ASSEMBLY CAME APART WHILE DRIVING AT 60 MPH. A CLIP THAT HOLDS THE BRAKE PEDAL TO THE BRAKE SYSTEM BROKE OR CAME LOOSE. THIS COULD HAVE CAUSED MAJOR INJURIES AND POSSIBLE DEATHS. I CONTACTED CRYSTLER BUT THEY SAID SINCE NO ONE DIED ALL THEY CAN DO IS TO FILE A COMPLAINT. THIS COULD HAPPEN TO ANY DURANGO OR JEEP OUT THERE.*AK
WHEN DRIVING WITH LOW-BEAMS (HEADLIGHTS ON), I SWITCH TO HI-BEAM. THE LIGHTS WENT OFF!! I TAPPED THE BRAKE PEDAL AND THE LIGHTS (HI-BEAMS) CAME ON. THIS HAPPENS ABOUT ONCE OUT OF EVERY TEN TIMES I HIT THE HIGH BEAMS. VERY DANGEROUS. I WILL BE TAKING TO THE DEALERSHIP IN FREDERICKSBURG (SAFFORD DODGE) WITHIN A WEEK OR SO TO HAVE REPAIRED. *AK
17 YEAR OLD DAUGHTER DRIVING VEHICLE ON A MAJOR FREEWAY AT 1:00 AM. ALL LIGHTS COME ON, OIL GAUAGE DROPS TO ZERO AND AFTER LOUD BANG ENGINE FAILS. TOWED TO DEALER AND DEALER CLAIMS LACK OF MAINTENANCE CAUSED OIL PUMP FAILURE AND DEATH OF ENGINE. REFUSE TO HONOR EXTENDED WARRANTY UNLESS WE PROVE OIL CHANGES EVERY 3000 MILES EVEN THOUGH MANUAL SUGGESTS EVERY 7500 MILES. LOCAL GARAGE DID NOT KEEP RECEIPTS AND WE DID NOT KEEP RECEIPTS NEVER ANTICIPATING THIS PROBLEM. NOW KNOW FROM INQUIRIES OVER THE INTERNET THAT THIS IS A NATIONWIDE PEOBLEM WITH 318 ENGINES. ALTHOUGH WE KNOW CHRYSLER HAS NEGOTIATED WITH OTHERS WHO HAD NO RECEIPTS, WE DID HAVE SOME, THEY ARE REFUSING TO NEGOTIATE WITH US IN TEXAS. PLEASE HELP. THERE ARE ENOUGH COMPLAINTS TO WARRANT AN INVESTIGATION ON THESE ENGINE FAILURES. CONSUMERS ARE BEING RIPPED OFF DAILY. ESPECIALLY AFTER CHRYSLER WAS CAUGHT RED-HANDED IN LEMON LAW FAILURES IN NORTH CAROLINA. PLEASE , PLEASE HELP.
CONSUMER CAN BE GOING UP TO 50MPH OR MORE AND THE VEHICLE LOSES ALL POWER. IT CUTS OFF AND DIES ANYWHERE WITHOUT WARNING. PROBLEM HAS HAPPENED BEFORE, BUT DEALER COULDN'T DUPLICATE PROBLEM. VEHICLE HAPPENED TO DO IT THIS TIME AT DEALER. CONSUMERS WERE RESPONSIBLE FOR REPAIR COST OF $281 FOR PART. THE VEHICLE IS ONLY 2YEARS OLD. PART THAT FAILED WAS PCM (POWER CONTROL MODULE).*AK
THE ENGINE FAILURE IS CAUSED BY A FAULT IN THE ENGINE. IT WILL TURN OIL INTO SLUDGE IN THE PAN UNTIL THE ENGINE SEIZES, NO MATTER HOW OFTEN YOU CHANGE THE OIL AND FILTER. THIS IS A WIDESPREAD PROBLEM THAT CHRYSLER CLAIMS TO BE AN OPERATOR FAILURE TO MAINTAIN ISSUE. I HAVE BEEN IN CONTACT WITH NUMEROUS OTHERS THROUGH THE INTERNET HAVING THE SAME PROBLEM. THIS IS ALSO NOT LIMITED TO THE DURANGO, IT IS WIDESPREAD THROUGHOUT THE V8 MODELS THAT CHRYSLER SELLS.
TRANSMISSION WILL RED LINE IN 1&2 GEAR (AUTO TRANSMISSION) UNTIL THE COMPUTER SHUTS IT DOWN. WE HAVE BEEN TO ARBITATION BUT THE PROBLEM WAS NOT FIXED. DALMER CHRYSLER WILL NOT TALK TO ME ABOUT THIS PROBLEM. IN MY OPINION THIS CAR IS A LEMON . THANK YOU.*AK
REAR WINDOW WAS BLOWN OUT BY WIND, HAPPENED A SECOND TIME ON APRIL 7, 2001. *AK *JB
CURRENT PROBLEM: BALL JOINTS AND TIE RODS NEED TO BE REPLACED, ALTHOUGH I COMPLAINED SEVERAL TIMES ABOUT FEELING THERE WAS A PROBLEM WITH THE ARMS OR SOMETHING IN THAT AREA, NOTHING WAS EVER LOOKED AT BECAUSE THEY COULD NOT PRODUCE SAME BUMP I FELT, SO THEY REPEATEDLY TOLD ME THERE WAS NO PROBLEM. WHEN I TOOK MY DURANGO FOR NEW TIRES ON MAY 1, 2001; THE TIRE PLACE ROBERTSON TIRE IN TULSA, SAID THE BALL JOINTS ALL NEEDED TO BE REPLACED AND THE LEFT FRONT BRAKE WAS TOAST. SINCE I DID NOT PUT MY CONCERNS OF THE ARMS OR BALL JOINTS IN WRITING I HAVE NO PROOF THAT I HAD MENTIONED IT TO THEM THE SEVERAL TIMES BEFORE WHEN THEY PERFORMED OTHER WORK ON MY VEHICLE. ALSO, WE HAD NUMEROUS PROBLEMS WITH THE ABS BRAKES. WE HAD TO TAKE IT TO THE DEALER 5 TIMES BEFORE THE PROBLEM WAS CORRECTED, ALSO I WAS TOLD MY BRAKES WERE FINE ON FEBRARY 23, 2001 ONLY TO FIND OUT ON MAY 2 THEY WERE NOT FINE. THE ENGINE IS USING OIL, WHICH THE DEALER SAID IS A GASKET PROBLEM. THE 4 WHEEL DRIVE STAYS IN 4 WHEEL DRIVE EVEN AFTER TAKING IT OUT. THE LEFT FRONT WINDOW POWER WINDOW HAD TO BE REPLACE EARLY ON BECAUSE IT WAS DEFECTIVE. TRANSMISSION SEEMS TO START IN 2 AT TIMES BUT THEN GOES AWAY. EAST TULSA DODGE HAS FIXED MOST OF OUR PAST PROBLEMS BECAUSE IT WAS STILL UNDER FACTORY WARRENTY. THE BALL JOINTS AND TYRODS ARE NOT EVEN UNDER OUR EXTENDED WARRENTY WE PURCHASED. AFTER READING YOUR CUSTOMER COMPLAINTS, I AM VERY CONCERNED WITH THE DRIVE SHAFT PROBLEM, THE AIR BAG AND SEAT BELT PROBLEMS AND ENGINE STALLIN
VEHICLE WAS PARKED, STARTED VEHICLE TO MOVE IT ABOUT 5 FEET, PUT VEHICLE IN GEAR THEN VEHICLE ACCELERATED AT A HIGH RATE OF SPEED, DRIVER ADVOIDED TRUCK ON HIS LEFT VEHICLE HIT THE SIDES OF THREE TREES ON RIGHT, DRIVER ADVIODED HEAD ON WITH A PARKED CAR BY TURNING LEFT HARD, ENTERING A DRIVEWAY HITTING A GATE, FENCE AND FENCEPOST, THEN HITTING ANOTHER FENCE AND FENCEPOST STOPPING AT A GARAGE WALL. THIS ALL HAPPENED IN A MATTER OF ABOUT 5 SECONDS, VEHICLE ACCELERATED AT FULL THROTTLE AND NO AIR BAG DEPLOYMENT AT IMPACT.*AK
CONSUMER FEELS THERE IS A DEFECT IN BRAKES. CONSUMER PUSHES ON BRAKES AND BRAKES WILL LOCK, AND JUST SLIDE. CONSUMER HAS HAD BRAKES CHANGED 3 TIMES, AT 7,000/ 14,000 AND 25,000 MILES. *AK
WHEN APPLYING BRAKES PEDAL WENT ALL THE WAY DOWN TO THE FLOOR. THE BRAKES PULSATED AND THERE WAS A VIBRATION. DEALERSHIP WAS AWARE OF PROBLEM.*AK CONSUMER STATES THE PROBLEM WAS PREMATURE WARPING OF ROTORS, THE ROTORS WERE SO SEVERLY WARPED THAT UNDER MODERATE TO HEAVY BRAKING IT WOULD CAUSE FRONT WHEEL TO LOCK UP. *JB
VEHICLE WAS RUNNING BUT IN PARK, PARENT WAS WATCHING VEHICLE WITH 7 YEAR OLD INSIDE. CHILD WAS ABLE TO SHIFT GEAR INTO REVERSE WITHOUT EVEN APPLYING BRAKES.*AK *JB
SELF LUBRICATED CV JOINTS WHICH CAUSED TRANSFER CASE TO MALFUNCTION AND TRANSMISSION TO FALL OUT OF PLACE. PLEASE PROVIDE FURTHER DETAILS.*AK
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
DEALER DRILLED A WHOLE IN WHEEL RIM OF CAR WHILE IN FOR SERVICE.*AK
VEHICLE WAS HIT IN A 35 MPH FRONTAL COLLISION IN WHICH DRIVER'S AND PASSENGER'S AIR BAGS DID NOT DEPLOY, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK
TIRE DEFLATED, NO VISIBLE DAMAGE BUT CAUSE SPIN OUT AND LOSS OF TRACTION. *AK (TIRESIZE: P235/75R)( DOT NUMBER: TIRE SIZE: P235/75R )
ENGINE KNOCKS UNDER LOAD CONTINUOUSLY AND USES EXCESSIVE OIL. DEALER HAS TOLD ME IT IS DUE TO FAULTY COMPUTER BUT IT HAS BEEN 2 YEARS AND NO FIX AS OF YET. WISCONSIN LEMON LAWS SAY I NEEDED TO BRING THE VEHICLE BACK 3 TIMES IN ONE YEAR TO DECLARE IT A LEMON UNFORTUNATELY I BELIEVED DIAMLER CHRYSLER WAS GOING TO FIX IT. DIAMLER CHRYSLER CONTACTED AND OFFERED NO RESOLUTION.*AK
THE LEFT FRONT POWER WINDOW HAS FAILED 4 TIMES, THE RIGHT FRONT WINDOW HAS FAILED 2 TIMES AND EACH OF THE BACK WINDOWS HAVE FAILED ONCE. THE FIRST TIME THE WINDOW FAILED WAS 3 MONTHS AFTER VEHICLE PURCHASE. SINCE THEN THE VEHICLE HAS BEEN IN FOR WINDOW REPAIR AT 6 MONTHS AFTER PURCHASE, 14 MONTHS AFTER PURCHASE AND NOW WITH THE LATEST TRIP 22 MONTHS AFTER PURCHASE. AT THE LAST VISIT THE DEALER REQUIRED US TO PAY $175 FOR THE REPAIR OF ALL FOUR WINDOWS. ALTHOUGH OUR VEHICLE IS OVER ITS MILAGE FOR WARRANTY I BELIEVE IN A CASE SUCH AS THIS WHERE THERE IS AN OBVIOUS PROBLEM WITH A PARTICULAR PART WE SHOULD HAVE HAD THIS REPAIR DONE FREE OF CHARGE REGARDLESS OF WARRANTY. IN YOUR OPINION, DO I HAVE ANY GROUNDS FOR THIS COMPLAINT. THANK YOU FOR YOUR TIME. ANGELA PRUITT.*AK
CONSUMER WAS TRAVELING 50MPH AND OIL PRESSURE GAUGE WENT OUT. VEHICLE STOPPED ACCELERATING, PULLED TO SIDE OF ROAD. HAD VEHICLE TOWED TO DEALER. OIL PUMP HAD TO BE REPLACED, COSTING $1400.00. DEALER WAS NEVER AVAILABLE TO TALK TO CONSUMER TO EXPLAIN WHY THIS HAPPENED SO SOON. MECHANIC IS SUGGESTING THAT ENGINE BE REPLACED, SO PROBLEM WON'T HAPPENED AGAIN. *AK
ABS/BRAKE LIGHT COMES ON AND VARIOUS COMPONENT WITHIN THE SYSTEM HAVE FAILED 3 TIMES
CONTROLARM, UPPER AND LOWER BALL JOINT WERE REPLACED. WITHIN A YEAR ,THEY NEEDED TO BE REPLACED AGAIN. CONSUMER COVERED COST FOR FIRST REPLACEMENT. DEALER HAS ADVISED THAT SECOND REPLACEMENT WILL ALSO BE CHARGED TO CONSUMER. *AK CONSUMER REPLACED UPPER AND LOWER BALL JOINTS AND CONTROL ARMS AT HER COST. *SLC
ENGINE- LOUD NOISE, OIL GAUGE GOES TO ZERO THEN ENGINE STALLS OCCURS 30-55MPH. A/C DOES NOT COOL UNLESS ON HIGH
OCCASIONALLY, WHEN GOING FROM FIRST GEAR TO SECOND GEAR WHILE ENGAGED IN A TURN, THE VEHICLE GIVES A VIOLENT JERK FROM FIRST TO SECOND GEAR. IT SEEMS AS IF THE VEHICLE IS STUCK, UNTIL THE VEHICLE JOLTS FORWARD. THE MANUFACTURER STATES THE PROBLEM DOESN'T EXIST. *AK
WHILE DRIVING ON HIGHWAY VEHICLE LOSES ACCELERATION, NO POWER LOSS, JUST THAT VEHCILE DOES NOT ACCELERATE. CONTACTED DEALER, AND DEALER IS NOT WILLING TO DO ANYTHING.*AK
ENGINE KEEPS SHUTTING OFF WHILE DRIVING.....HAPPENED AT LEAST 6 TIMES RECENTLY AND DEALER CANNOT FIND CAUSE. HAVE NOTIFIED DODGE AND THEY HAVEN'T DONE ANYTHING YET......VERY DANGEROUS CONDITION BECAUSE NO STEERING WHEN THIS OCCURS....SOMEONE PLEASE HELP.....VERY FRUSTRATED AT THIS POINT....TRUCK HAS BEEN TO DEALER NUMEROUS TIMES FOR SAME PROBLEM AND COMPUTER SHOWS NOTHING???????*AK
ON 5/01/2000 TOOK VEHICLE TO BE SERVICED TOLD DEALER THAT SOMETHING WRONG WITH BRAKES. TIRES WERE ROTATED AND TOLD ME NOTHING WRONG WITH THEM. ON 8/07/2000 AFTER SLIDING THROUGH A STOP SIGN FOR THE SECOND TIME THEY VERIFIED THAT I HAD NO BRAKES ALL THE WAY AROUND BECAUSE THE REAR END WAS LEAKING AND IT TOOK OUT THE BACK BRAKES AND THEN THE FRONT BECAUSE THERE WAS NO BACK BRAKES. IT COST $ 547.04 NOT INCLUDING WHATEVER THEY BILLLED FOR WARRANTY WORK ON THE REAR END. BUT IF THE REAR END LEAK HAD BEEN CAUGHT ON 5/01/2000 THEN I WOULDN'T HAVE LOST ALL THE BRAKES , WHICH ON THAT DATE THEY SAID WERE FINE. *AK
IN THE PROCESS OF A TURN AND GOING FROM FIRST GEAR TO SECOND GEAR, THE VEHICLE EMITS A VIOLENT JERK AS IT STRUGGLES TO SWITCH GEARS. THIS HAS OCCURRED SINCE I PURCHASED THE VEHICLE 2 YEARS AGO. THE DEALERSHIP HAS EXAMINED THE VEHICLE AND CONTENDS THERE IS NOTHING WRONG WITH IT. *AK
WHILE DRIVING THE DRIVER SHAFT FELL OUT OF THE CAR. CONSUMER LOST ALL GEARS, BUT WAS ABLE TO KEEP CAR UNDER CONTROL.*AK
WHILE DRIVING THE VEHICLE HYDROPLANED AND WENT INTO A SKID WHICH RESULTED IN THE VEHICLE LEAVING THE FREEWAY, THE VEHICLE PROCEEDED TO ROLLOVER 3 TIMES, DURING THE ROLLOVER THE WOVEN MATERIAL OF THE SEAT BELT BROKE RESULTING IN A SEVERE CONCUSSION AND LACERATIONS TO THE HEAD OF THE DRIVER, THE OTHER TWO OCCUPANTS RECIEVED SUPERFICIAL INJURIES. NLM
STEERING DOES NOT RETURN AT SLOW SPEED AFTER A FULL TURN,DEALER WORKED ON IT 5 TIMES INCLUDING CHANGING THE POWER STEERING UNIT AND THEN THE RACK AND PINION. FINALLY ON THE 5TH TRIP TO THE DEALER THEY TOLD ME THAT IT WAS THE TIRES, SO I HAD TWO MICHEILEN TIRES ON THE FRONT AND IT DID HELP BUT DID NOT COMPLETELY CURE THE PROBLEM AND SINCE I HAD THE TIRES INSTALLED IT SEEMS TO BE GETTING WORSE AGAIN. THE SERVICE MANAGER NOW TELLS ME "THAT IS THE NATURE OF THE VEHICLE"*AK
RIGHT LOWER BALL JOINT NEEDED TO BE REPLACED UNDER 30,000 MILE OF WEAR. DEALER NOTIFIED, AND UNABLE TO HELP IN THIS MATTER AT THIS TIME. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK
WHILE COMING DOWN A STEEP HILL CONSUMER WAS UNABLE TO TURN STEERING WHEEL. DURING COLDER TIMES OF YEAR STEERING WHEEL WON'T TURN. TOOK VEHICLE TO DEALER, AND THEY COULD NOT DUPLICATE PROBLEM. *AK
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1999 Dodge Durango → · Every Durango year → · How the figures are calculated →