Page 35 of 40 · complaints 1,701–1,750 of 1,967

1999 Dodge Durango complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1999 record →

Air Bags › FrontalCrash1 injured
Filed Dec 10, 2001MA

THE CAR IMPACTED HEAD ON WITH A TELEPHONE POLE AND THE AIR BAGS NEVER WENT OFF, WITH THIS TYPE OF IMPACT I BELIEVE THEY SHOULD OF BOTH GONE OFF. *AK

Tires
Filed Nov 19, 2001MA

FAILED VEHICLE INSPECTION 9/20/01 FOR LOW BALL JOINTS, (MILEAGE=15,730), VEHICLE TO HARR DODGE 9/22/01 TO 9/28/01 FOR REPAIR, HARR DODGE STATED REPAIR NOT NEEDED BECAUSE "BALL JOINT PLAY WITH-IN SPECS" PER SERVICE MANUAL (MILEAGE=15,746). VEHICLE FAILED INSPECTION (RETEST) 10/11/01 FOR "BAD BALL JOINTS" (MILEAGE=15,953). VEHICLE TO SUMNER'S GETTY/AUTO REPAIR STATION, LEICESTER, MA. ON 11/18/01 (MILEAGE=16,614) STATED "NEEDS TWO TIRES (FEATHERING), AND BALL JOINTS, UPPER AND LOWER".. *AK

Wheels › Rim
Filed Nov 14, 2001MA

THIS IS THE FOURTH TIME THAT THE STUDS HAVE BROKEN OFF. TWO STUDS BROKE WHILE CHANGING A FLAT TIRE IN AUGUST 2000, AND WHEN THE DEALER WENT TO REPLACE THEM (AT MY COST) A THIRD STUD BROKE OFF. LAST WEEK WHEN I WAS HAVING THE WHEELS ALIGNED A FOURTH STUD BROKE AND AGAIN I AM HAVING TO HAVE THIS REPAIRED AT MY OWN EXPENSE. AS THERE IS ONE OTHER REPORT SIMILAR TO THIS ONE POSTED ON THIS WEB SITE I AM WONDERING IF NHTSA IS LOOKING INTO THIS? IT SEEMS TO ME THAT DEFECTIVE WHEEL STUDS/LUG NUTS CREATES AN EXTREMELY DANGEROUS SITUATION THAT BOTH NHTSA AND THE MANUFACTURER WOULD WANT TO SEE REMEDIED.*AK

Power Train › Automatic Transmission › Park/Neutral Start Interlock Switch
Filed Nov 7, 2001CD

CHILD WAS ABLE TO SHIFT VEHICLE INTO DRIVE WITHOUT APPLYING BRAKES. PLEASE PROVIDE FURTHER INFORMATION.*AK

Suspension › Front › Control Arm
Filed Oct 30, 2001MA

BALL JOINTS FAILED INSPECTION, DEALERSHIP WAS AWARE OF THE PROBLEM.*AK *SLC

Suspension › Front › Control Arm › Lower Ball Joint
Filed Oct 22, 2001WI

RECOMMENDATIONS REPLACE BOTH LOWER BALL JOINTS THEY SAID IT HAD WORN LOOSE BUT IN ORDER FOR THAT TO HAPPEN IT WOULD HAVE HAD TO BE LOOSE. AND ANOTHER THING IS THERE A COTTER PIN TO HOLD THE NUT ON THERE SO ETHER THERE WAS NO PIN OR THE PIN WAS NOT FOLDED OR BEND CORRECT AND I DON'T THINK I SHOULD HAVE TO PAID BECAUSE STEERING LINKING ON LEET SIDE BROKE CAUSE BOTH LOWER BALL JOINT TO WEAR .AND THEY ALSO SAID THAT I NEED 4WHEEL ALIGNMENT I DON'T MIND PAYING FOR THAT.BUT I DO KNOW THAT THE FRONT TIRE WORN ON EVEN BECAUSE OF STEERING LINKAGE .END CLOSING HOPE YOU CAN HELP ME OUT.GOD BLESS YOU AND HAVE A NICE DAY.*AK

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Oct 16, 2001CA

CONSUMER'S VEHICLE WOULD STALL INTERMITTENTLY DURING NORMAL OPERATION. DEALERSHIP EXAMINED VEHICLE AND DETERMINED THAT TRANSMISSION AND FUEL PUMP WERE BOTH FAULTY. THESE COMPONENTS WERE REPLACED, AND PROBLEM WAS CORRECTED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK

Suspension › Front › Hub
Filed Oct 16, 2001CA

WHILE DRIVING UNDER NORMAL CONDITIONS STEERING CONTROL WOULD BE DIFFICULT, AND THERE WAS A NOISE COMING FROM FRONT END. DEALERSHIP EXAMINED VEHICLE, AND DETERMINED THAT FRONT/LEFT HUB HAD DISINTEGRATED, CAUSING DAMAGE TO BRAKE AND SUSPENSION SYSTEMS. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS. *AK

Power Train › Automatic Transmission
Filed Oct 16, 2001NJ

I WAS DRIVING ON THE PARKWAY AT APPROX. 65 MPH. I WENT TO ACCELERATE TO PASS AND ALL OF A SUDDENT THERE WAS A LOUD "BANG" AND THE TRUCK "BUCKED" AND THAN THERE WAS VERY LITTLE ACCELERATION. I HAD TO PULL OFF OF THE PARKWAY AND INTO A LOT. I NEEDED TO BE TOWED TO THE DEALER BECAUSE IT WOULD NOT MOVE. THE DEALER CHECKED IT OUT AND SAID MY TRANSMISSION IS "SHOT". I ONLY HAVE 16,000 MILES ON IT AND IT IS 2 YEARS OLD!! THEY TOLD ME THEY DON'T KNOW IF I'LL GET A NEW TRANSMISSION OR A REBUILT ONE......IT DEPENDS ON WHAT CHRYSLER SENDS THEM.*AK

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Oct 12, 2001NY

OIL PRESSURE DROPPED TO ZERO AND ENGINE STALLED. LUCKILY I WAS ON A SIDE ROAD GOING VERY SLOWLY. THE VEHICLE WAS TOWED TO A DODGE DEALERSHIP WHERE THE MANIFOLD WAS REMOVED REVEALING SLUDGE COVERING EVERYTHING INSIDE. CHRYSLER CLAIM PROBLEM CAUSED BY LACK OF MAINTENANCE. THE VEHICLE HAS HAD REGULAR OIL CHANGES ACCORDING TO THE OWNER'S MANUAL WHICH IS AT 7500 MILES AS I DO ALL HIGHWAY DRIVING. CHRYSLER WILL NOT REPLACE UNDER WARRANTY AND SAY WE NEED TO REPLACE THE ENGINE. AFTER HAVING THE CAR TOWED HOME AND LOOKING AT THE BLOCK IT IS OBVIOUS THAT THERE IS NOT ENOUGH DRAINAGE IN THE BLOCK. THERE ARE POCKETS ALL ALONG THE INSIDE WHERE OIL COULD NOT POSSIBLY ESCAPE UNLESS THE CAR WAS LITERALLY TURNED UPSIDE DOWN. THESE ENGINE ARE DEFECTIVE. ALL DURANGO OWNERS NEED HELP TO ENSURE THAT CHRYSLER REPLACES ALL OF THESE LEMONS. PLEASE HELP US.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Oct 11, 2001MA

MOTOR WAS KNOCKING UNDER ACCELERATION. TECHNICAL SERVICE BULLETIN ISSUED FOR ENGINE KNOCKING. TOOK VEHICLE TO DEALER, AND THEY STATED THAT MOTOR WAS GONE. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK

Seat Belts › Front › Retractor
Filed Oct 4, 2001TN

01 V 119 000/FMVSS 209 SEAT BELT/RETRACTOR: UNABLE TO GET DEALER; DODGE OF CHATTANOOGA; CHATTANOOGA, TN; PHONE # 423/265-0505TO HONOR RECALL, NO PARTS WERE AVAILABLE SINCE ABOVE INCIDENT DATE. SEEKING HELP FROM NHTSA IN THIS MATTER. *AK.ET

Vehicle Speed Control
Filed Oct 3, 2001MO

THREE WINDOWS ON MY 99 DODGE DURANGO HAVE FAILED. ONLY THE DRIVERS SIDE WINDOW STILL WORKS. THIS IS ODD BECAUSE IT'S THE ONE WHICH IS USED THE MOST BY FAR. I FIND IT HIGHLY UNUSUAL THAT ALL THREE OF THE OTHER WINDOW MOTORS HAVE FAILED. I BELIEVE THERE MUST BE A DEFECT IN THE WINDOW MOTORS ON MY VEHICLE. PLEASE LET ME KNOW IF THIS PROBLEM HAS BEEN REPORTED TO THE MANUFACTURER AND IF DODGE HAS AGREED TO REPLACE THESE DEFECTIVE PARTS.

Steering › Hydraulic Power Assist SystemCrash
Filed Oct 1, 2001CT

CONSUMER WAS ABOUT TO SWITCH LANES AND STEERING GOT STUCK. CONSUMER SLAMMED BRAKES AND VEHICLE LANDED UP ON RIGHT SIDE OF ROAD AND WENT INTO BUSH. DEALER CLAIMED THAT WATER PUMP/ SERPENTINE BELT FAILED. *AK

Air Bags › FrontalCrash
Filed Sep 28, 2001MA

CONSUMER RAN OFF THE ROAD AND RAN RIGHT INTO A PAIR OF TREES. UPON IMPACT, AIR BAGS DID NOT DEPOLY. THIS WAS SECOND TIME THAT AIR BAGS DID NOT DEPLOY.

Equipment › Appliance › Air Conditioner
Filed Sep 27, 2001MO

THE A/C WORKS BUT WILL NOT BLOW OUT AND SINCE WE HAVE HAD IT, IT IS USUALLY WARM AIR THAT BLOWS OUT.*AK

Electrical System › 12v/24v/48v Battery
Filed Sep 26, 2001KY

BATTERY EXPLODED UPON STARTING VEHICLE, DEALER WAS NOTIFIED, AND UNWILLING TO ASSIST IN THIS MATTER. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION ON THIS MATTER.*AK

Steering › Steering Wheel/Handle Bar
Filed Sep 26, 2001KY

NOISE COMING FROM STEERING WHEEL AIR BAG COMPARTMENT WHEN TURNING. DEALER WA S NOTIFIED, AND UNWILLING TO ASSIST IN T*AK

Unknown or Other
Filed Sep 26, 2001KY

OIL GAUGE WAS NOT OPERATING. DEALER NOTIFIED, AND STILL UNWILLING TO ASSIST IN THIS MATTER. *AK PROBLEM HAS BEEN REPAIRED. *YH

Vehicle Speed Control › Accelerator Pedal
Filed Sep 25, 2001HI

1999 DODGE DURANGO 5.2. ENGINE ACCELERATED WITH THROTTLE STUCK FULL OPEN I WAS UNABLE TO BRAKE. I WAS TRAVELING AROUND A BEND AROUND 45MPH DOWNHILL AS I GOT TO THE TURN IN THE BEND MY CAR ACCELERATED TREMENDOUSLY I APPLIED THE BRAKES TO SLOW DOWN AND WAS UNABLE TOO. I CHECKED THE MAT, IT FELT LIKE THE GAS PEDAL WAS STUCK TO THE FLOOR THE WAY THE CAR SOUNDED. I CHECKED TO SEE IF ANYTHING ELSE WAS IN THE WAY SHOES, CARPET. NOTHING! THEY WERE NO CHECK ENGINE LIGHT ON NOR THE CRUISE CONTROL ON. THE CAR STARTED TO REALLY RACE. I HAD A CLIFF ON ONE SIDE OF ME AND AN EMBANKMENT ON THE OTHER. I WAS CATCHING UP WITH THE CARS IN FRONT OF ME SO I NEEDED TO STOP IMMEDIATELY. I PLACED TWO FEET FORCEBLY ON THE BRAKES AND DIDN'T NOTICE ANY SLOWING DOWN AT ALL AND I WAS NEARING THE EMBANKMENT. I STEERED OUT OF TRAFFIC ONLY TO NOTICE MY CAR GOING FASTER AS WE ARE NOW COMING TO A LEVEL HIGHWAY. I STEERED OFF TO THE SIDE AND PUT THE GEAR IN NEUTRAL AND APPLIED THE BRAKES NO LUCK! I STEPPED ON THE PARKING BRAKE, PLACED THE CAR IN PARK AND TURNED OFF THE ENGINE. THIS FINALLY STOPPED THE CAR. TOWED THE CAR TO MY MECHANIC COULDN'T FIND OUT ANYTHING BECAUSE THEY COULD NOT DUPLICATE THE PROBLEM. 2 WEEKS AGO THIS HAPPENED AGAIN, IT WENT STRAIGHT TO THE DEALERS AND THEY CAN'T FIND ANYTHING. THEY INSTALLED A CO-PILOT TO PICK UP THE ERROR CODES THE NEXT TIME THIS HAPPENS. BASICALLY A BLACK BOX. I AM AFRAID TO DRIVE IT. I WAS LUCKY I DIDN'T GET INTO 2 ACCIDENTS, THOUGH I CAME REALLY CLOSE. MY CAR IS STILL

Suspension › Front › Wheel Bearing
Filed Sep 24, 2001CA

THERE'S A SNAPPING NOISE WHENEVER VEHICLE IS BEING DRIVEN AT LOW SPEEDS. TOOK VEHICLE TO DEALER AND THEY REALIGNED AND REPLACED BEARINGS, HUBS, AND ROTORS. *AK CONSUMER STATES VEHICLE CONTINUES TO MAKE THE NOISES UNDER THE FRONT END, DEALER HAS ATTEMPTED TO FIX THIS PROBLEM 8 TIMES. *SLC

Suspension › Front › Control Arm › Lower Ball Joint
Filed Sep 14, 2001OH

THE CONSUMER WENT TO HAVE AN ALIGNMENT PERFORMES BUT THE DEALER WOULD NOT ALIGN THE VEHICLE BECAUSE OF BADLY WORN FROM LOWER BALL JOINTS. NLM

Vehicle Speed Control
Filed Sep 13, 2001HI

MY CAR ENGINE REVS AND ACCELERATES AND I AM NOT ABLE TO APPLY BY BRAKES, NO WARNING LIGHTS APPEAR PRIOR TO INCIDENT. THIS HAPPENED TWICE DRIVING AT AROUND 45-50MPH. ONLY WAY TO STOP THE VEHICLE IS TO APPLY EMERGENCY BRAKE OR BY TURNING OFF THE ENGINE LEAVING ME UNABLE TO STEER. ESCAPED TWO MAJOR ACCIDENTS BECAUSE OF THIS. DEALER IS UNABLE TO DUPLICATE THE PROBLEM SO UNABLE TO FIX IT. THEY HAVE THERE SUSPICIONS OF WHAT MAY BE THE PROBLEM, ( VACUUM). BUT THERE AFRAID IT MAY NOT BE THE PROBLEM AND IT WILL COST THEM IF ITS NOT. I AM AFRAID TO DRIVE THE CAR. THE FIRST TIME THIS HAPPENED I TOOK IT TO ANOTHER MECHANIC AND HE REPLACED THE BRAKES, THOUGH THAT DID NOT TAKE CARE OF THE INITIAL PROBLEM. ERROR CODES SHOWED UP BUT NOT ABLE TO FIX IT. SECOND TIME , TOOK TO THE DEALER WHICH I TOLD THEM TO INSTALL A CO-PILOT BOX RECOMMENDED TO ME BY NATIONAL HEADQUARTERS ( CHRYSLER, BUT IN ORDER FOR THEM TO FIND OUT THE PROBLEM I MAY HAVE TO GET INTO ANOTHER INCIDENT THAT MAY CAUSE HARM TO OTHERS OR MY FAMILY. ENGINE REVS AT VERY HIGH RPMS AND ACCELERATES FAST SO THIS MAY CAUSE THE CAR TO DRIVE INTO SOMEONE ELSES CAR OR A PEDESTRIAN, BECAUSE THE BRAKES DON'T WORK WHEN THIS HAPPENS. I WILL HAVE TO THROW IT IN PARK, DAMAGING THE TRANSMISSION OR BY USING THE EMERGENCY BRAKES THAT MAY NOT STOP IN TIME. OR TURNING OFF THE IGNITION WHICH LEAVES ME UNABLE TO STEER THE CAR OUT OF HARMS WAY.*AK

Service Brakes, Hydraulic › Foundation Components
Filed Sep 10, 2001TN

CONSUMER STATES THE ROTORS AND BRAKE SHOES HAD TO BE REPLACED AT 15,000 MILES.*JB

Unknown or Other
Filed Sep 9, 2001FL

FOLLOWED MANUFACTURERS MAINT. SCHEDULE. OIL PRESSURE PROBLEM DEVELOPED AT APPROX 31K MILES. DEALER REPLACED OIL SENDING UNIT. OIL PRESSURE PROBLEM RETURNED AT APPROX 34.5K MILES. DEALER CHANGED OIL AND FILTER, REPLACED OIL SENDING UNIT AGAIN, AND COMPLETED TSB 180600. AT APPROX. 35.5K MILEAGE, WHILE AT CRUISE SPEED (65-70 MPH), RAPID TAPPING FOLLOWED BY IMMEDIATE LOSS OF OIL PRESSURE AND TOTAL ENGINE POWER LOSS. TOWED TO DEALER, BUT DEALER CLOSED AND WILL HAVE TO WAIT UNTIL 9/10/2001 FOR EXPLANATION/REPAIR.*AK

Seat Belts › Front › Retractor
Filed Sep 4, 2001MA

SEAT BELT RETRACTOR ON DRIVER'S SIDE IS STICKING, AND ON PASSENGER'S SIDE IS COMPLETELY JAMMED. WHOLE UNIT HAS TO BE REPLACED. BUMPER TO BUMPER WARANTY DOESN'T COVER THE PROBLEM. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Sep 4, 2001TX

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash
Filed Aug 30, 2001DE

BRAKES HAVE BEEN A INTERMITTENT PROBLEM ON VEHICLE SINCE IT WAS PURCHASED. CONSUMER HAD DEALER CHECK VEHICLE BEFORE GOING ON A ROAD TRIP. DEALER ASSURED CONSUMER THERE WOULD BE NO PROBLEM. CONSUMER WENT TO APPLY BRAKES, AND BRAKES WENT TO FLOOR, CAUSING CONSUMER'S VEHICLE TO REAR END ANOTHER VEHICLE. DEALER HAS TEST DRIVEN VEHICLE BY PUTTING 221 MILES ON IT, AND COULDN'T FIND ANYTHING WRONG. CONSUMER HAS BEEN VERY CONCERNED ABOUT SAFETY OF VEHICLE BECAUSE CHILDREN WER BEING TRANSPORTED.*AK

Seat Belts › Front › Retractor
Filed Aug 30, 2001NY

01 V 119 000/FMVSS209/RETRACTOR: VEHICLE TAKEN TO DEALER; NEMER NWE COUNTRY SARATOGA DODGE;SARATOGA, NY; PHONE# 518/584-7272)FOR RECALL APPOINTMENT. LATER ON, LEARNED THAT RECALL WAS NOT DONE. DEALER'S ONLY REPLIED WAS THAT THEY DID NOT GET TO IT. SEEKING ASSIST FROM NHTSA IN THIS MATTER. FEEL FREE TO PROVIDE ANY FURTHER INFORMATON ON THIS MATTER.*AK

Power Train › Automatic Transmission › Park/Neutral Start Interlock SwitchCrash1 killed
Filed Aug 30, 2001KY

TRUCK PARK IN GEAR ON FLAT SPOT TRUCK ROLLED 50 FT DOWN HILL AND HIT TREE DEAD CENTER OF TRUCK. TRUCK WAS IN PARK 4+4WAS IN TWO WHEEL DRIVE BUT DIAMLER CHESLER IS GOING TO LOOK AT IT BUT I KNOW TEY GOING TO SAY ITS MY FAULT BUT I DID NOTHING WRONG BUT PARK AND WALK AWAY.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 29, 2001AL

INTERMITTENTLY WHEN APPLYING BRAKES PEDAL WOULD PULSATE AND HARDEN, RESULTING IN EXTENDED STOPPING DISTANCE, EVEN WITH BOTH FEET ON PEDAL. FEEL FREE TO PROVIDE ANY FURTHER.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Aug 29, 2001AZ

WHILE APPROACHING TUCSON ON I-10, ON INSIDE LANE, AT LEGAL SPEED OF 75 MPH, TOTAL LOSS OF ENGINE POWER,POWER STEERING AND DASH LIGHTS.NARROWLY MISSED GETTING HIT BY PASSING CARS AND TRUCKS.LUCKY TO GET TO SIDE OF ROAD FOR TOWING WITHOUT ACCIDENT.FAILURE OF POWER CONTROL MODULE(COMPUTER MALFUNCTION)& REQUIRED REPLACEMENT.SAME PROBLEM WHEN SUV 6 MONTHS OLD,REQUIRING REPLACEMENT.LOSS OF ALL POWER OCCURS WITHOUT WARNING.TWO FAILURES OF CRITICAL PART IN TWO YEARS TOO MUCH, VERY DANGEROUS.

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 27, 2001VA

VEHICLE HAS BEEN TO DEALER 6 TIMES FOR REAR ABS BRAKES LOCKING UP. DEALER REPLACED MASTER CYLINDER AND PROPORTIONAL VALVE. IT DID NOT REMEDY PROBLEM. DASH INDICATOR FOR ABS CAME ON INTERMITTENTLY. DEALER INDICATED IT WAS A NORMAL CONDITION FOR THIS VEHICLE.*AK

Suspension › Front › Wheel Bearing
Filed Aug 24, 2001OK

WHEN DRIVING AND WITHOUT PRIOR WARNING FRONT BEARINGS MALFUNCTIONED. CONSUMER HAS CONTACTED DEALER. PLEASE PROVIDE ANY FURTHER DETAILS.*AK

Suspension › Front
Filed Aug 17, 2001OK

VEHICLE IS EXPERIENCING UNKNOWN GRINDING/ CLICKING/THUMPING AND SEVERE VIBRATION WHEN DRIVING. VEHICLE BEEN IN THE DEALER'S SHOP ON SIX OCCASIONS, AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION. *AK

Steering › Linkages
Filed Aug 16, 2001OR

NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK

Suspension › Front › Control Arm
Filed Aug 15, 2001WI

AFTER SEEING INFORMATION ON INTERNET CONCERNING DEFECTIVE BALL JOINTS THAT COULD CAUSE TIRES TO WEAR OUT, CONSUMER TOOK VEHICLE TO A LOCAL REPAIR SHOP, TECHNICIAN INDICATED THAT BALL JOINTS HAD TO BE REPLACED DUE TO WORN TIRES. CONSUMER HAD CONTACTED DEALER, BUT VEHICLE COULD NOT BE FIXED BECAUSE OF EXPIRED WARRANTY. *AK THE TIRES WORE OUT DUE TO THE BALL JOINTS BEING WORN, JOINTS WERE WORN OUT TO A POINT OF VEHICLE BEING UNSAFE TO DRIVE, DODGE WOULD NOT DO ANYTHING ABOUT THE FAULTY BALL JOINTS. *SLC

Air Bags › FrontalCrash1 injured
Filed Aug 13, 2001NY

WHILE DRIVING 55 MPH REARENDED ANOTHER VEHICLE, AND NEITHER AIRBAG DEPLOYED. CONSUMER SUFFERED FACIAL INJURIES. DAMAGE TO VEHICLE WAS $ 9000.00. *AK

Seat Belts › Front › RetractorCrash1 injured
Filed Aug 13, 2001NY

WHILE DRIVING 55 MPH REARENDED ANOTHER VEHICLE. UPON IMPACT, AIRBAGS DID NOT DEPLOY, AND SEAT BELT DID NOT WORK. CONSUMER HIT HER HEAD ON STEERING WHEEL,SUSTAINING FACIAL INJURIES. DAMAGE TO FRONT END OF VEHICLE WAS $ 9000.00. *AK

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Aug 13, 2001KS

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Power Train › Axle Assembly
Filed Aug 11, 2001PA

ONE DAY AFTER PURCHASE, REAR AXLE WENT BAD. 3 DAYS AFTER PURCHASE, OIL GAUGE STARTED ACTING UP, WE HAD IT CHECKED WITH 2 DIFFERENT GARAGES, BOTH SAID THIS VEHICLE SHOWS SIGNS OF ABUSE AND NEGLECT IN THE ENGINE, CRANKSHAFT IS SCORED AND ENGINE CONTAMINATED. IT NEEDS TO BE REPLACED. ONE ESTIMATE IS OF 5,500 AND THE OTHER IS $3,500. DEALER SAYS "TOUGH LUCK" HOW IS THIS FAIR? *AK

Suspension › Front › Control Arm
Filed Aug 10, 2001OK

WHILE VEHICLE WAS SERVICED FOR NEW TIRES TECHNICIAN NOTICED THAT UPPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED IN LESS THAN A YEAR TIME. PLEASE PROVIDE FURTHER INFORMATION. *AK

Suspension › FrontCrash
Filed Aug 10, 2001OK

ON 7/24/01, WHILE TRAVELLING ON A MAJOR INTERSTATE, APPROXIMATELY TEN MILES NORTH OF GALVESTON ISLAND, TEXAS, WE ENTERED A SECTION OF ROADWAY WHERE IT HAD BEEN RAINING. OUR VEHICLE PULLED HARD RIGHT, ACROSS SEVERAL OTHER LANES OF TRAFFIC. AT FIRST I TURNED INTO THE "SKID" I PERCEIVED THIS TO BE, BUT I WAS ABOUT TO GO OFF THE HIGHWAY, SO I TRIED TO CORRECT SLIGHTLY BACK TO THE LEFT, AT WHICH TIME OUR VEHICLE BEGAN SPINNING DOWN THE INTERSTATE. WE SPUN APPROXIMATELY THREE TURNS BEFORE FINALLY HITTING THE CONCRETE BARRIER BETWEEN LANES. I JUST ASSUMED THAT WE HAD HYDROPLANED BUT HAVE SINCE HEARD OF OTHER DURANGOS HAVING SIMILIAR TYPE PROBLEMS. I HAD ABSOLUTELY NO CONTROL OF THE VEHICLE AND THIS IS THE FIRST TIME ANYTHING LIKE THIS HAS EVER HAPPENED. WE HAVE DRIVEN IT IN THUNDERSTORMS, SNOW AND EVEN ICE AND NEVER HAD ANY STEERING PROBLEMS UNTIL THIS ONE INCIDENT.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Aug 7, 2001OH

VEHICLE BURNED EXCESSIVE OIL PRIOR TO ENGINE SEIZE AND WE WERE TOLD THIS WAS NORMAL BECAUSE OF THE VOLUME OF MILES TRAVELED ON THE VEHICLE. THIS WAS AFTER A ROUTINE OIL CHANGE AT KENWOOD DODGE. AS USUAL WE INQUIRED AS TO ANY FACTORY RECALLS. ON OUR WAY TO NEW HAMPSHIRE TO ATTEND THE FUNERAL FOR A RELATIVE, MY HUSBAND CHECKED THE OIL AS USUAL AND IT APPEARED TO BE FINE. NO OIL WAS ADDED AT THIS TIME. AFTER ENTERING NEW HAMPSHIRE IN THE TOWN OF PEMBROOKE, THE CHECK GAUGES LITE ILLUMINATED AND THEN THE OIL PRESSURE GAUGE DROPPED TO 0. WE IMMEDIATELY PULLED INTO A LOCAL AUTOZONE CAR CARE STORE AND MY HUSBAND THEN CHECKED THE OIL. THE DIPSTICK SHOWED APPROXIMATELY 1.5 QUARTS LOW AND SO AFTER SETTING FOR A SHORT WHILE OF ABOUT 35 MINUTES AND REPLENISHING THE OIL, WE PROCEEDED ON THE REST OF THE JOURNEY. AFTER TRAVELING APPROXIMATELY 20 OR SO MILES ON THE WINDING BACK ROADS MY HUSBAND NOTICED AN ERRATIC, LOUD KNOCKING SOUND COMING FROM THE ENGINE. HE THEN PULLED THE DURANGO TO THE SIDE OF THE ROAD WHEREBY THE KNOCKING WAS SO LOUD YOUR COULD NOT HEAR EACHOTHER TALK. HE THEN NOTICED THE OIL PRESSURE DROPPED AGAIN TO 0 AND IMMEDIATELY SHUT DOWN THE ENGINE. IT BANGED LOUDLY AT THIS POINT AS SMOKE SPEWED FROM THE RIGHT FRONT SIDE OF THE TRUCK. WE HAD THE DURANGO TOWED TO BONNEVILLE AND SONS DODGE IN MANCHESTER NH AND THE CONCURRED THE ENGINE HAD SEIZED. THEY HAD STATED THAT THE OIL AS WELL AS THE RADIATOR FLUID HAD LEAKED OUT AND THIS WAS UNTRUE AS WE HAD SEVERAL PEOPLE INSPECT THE TRUCK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Aug 3, 2001GA

UPPER BALL JOINT WEAR, MISDIAGNOSED AND NOT FIXED UNDER WARRENTY. DODGE HAS REDESINGED REPLACEMENT PARTS TO COMPENSATE FOR THE DEFECT, HOWEVER, NO RECALL HAS BEEN ISSUED. I BELIEVE THIS CONSTITUTES A SIGNIFICANT SAFETY HAZARD TO THE 1999 DODGE DURANGO. POSSIBLY COULD LEAD TO STEERING FAILURE AND ROLL-OVER RISK.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash2 injured
Filed Jul 26, 2001UT

I REPORTED THIS LAST YEAR WHEN IT HAPPENED BUT I WAS NEVER CONTACTED. DODGE PUT ME IN TOUCH WITH MIKE MARTELL WHO IS THE DAIMLER-CHRYSTLER LIASON FOR SAFETY. I HAVE REASON TO BELEIVE THAT THEY DELETED MY INFORMATION ABOUT THE WAY THE BRAKE PEDAL BROKE OFF BEFORE IMPACT. EVERY TIME I CALLED IT HAD DISAPPEARED FROM THEIR INFORMATION. I ALSO RECEIVED WORD FROM THE INVESTIGATOR THEY SENT OUT TO LOOK AT THE AIRBAGS THAT THE AIRBAGS WERE IN FACT DEFFECTIVE. DODGE TOOK THE ORIGINAL REPORT AND DENIED IT. THOSE VEHICLES ARE UNSAFE AND DODGE SHOULD BE HELD RESPONSIBLE. MY WIFE AND I HAVE SPENT OVER $20,000.00 IN MEDICAL BILLS AS A RESULT AND DODGE REFUSED ANY HELP. *AK

Fuel System, Gasoline › Storage › Tank Assembly
Filed Jul 26, 2001TX

ACCORDING TO THE DEALER HERE IN SAN ANTONIO (NORTH STAR DODGE), THE FUEL TANK BUCKLED, AND NEEDS TO BE REPLACED. THEY SAID THE FUEL TANK IS ON BACKORDER NATIONWIDE, AND THAT THERE ARE 20 OTHER DURANGO OWNERS WAITING ON THIS PART. I FEEL THIS NECESSITATES A RECALL OF THIS MODEL BECAUSE A) THE LIKLIHOOD OF COMBUSTION IS VERY POSSIBLE GIVEN THE FACT THAT THE FUEL TANK ACTUALLY SHRINKS UP MUCH LIKE A PAPER BAG WHEN ALL THE AIR IS SUCKED OUT; B) THIS HAS HAPPENED ON NUMEROUS VEHICLES ALREADY, ENOUGH TO REQUIRE DODGE TO BE IN A BACKORDER SITUATION. I ALSO AM WITHOUT A VEHICLE COMPARABLE TO MY DURANGO THAT SEATS 8. THE DEALER ONLY PROVIDES A $30 A DAY RATE WITH ENTERPRISE, WHICH SUPPLIED ME WITH A FORD PICK-UP THAT SEATS 3. I ENCOURAGE YOU TO CONTACT THE MANUFACTURER OVER THE POTENTIAL DANGER OF FIRE AND RELATED HAZARDS DUE TO THIS FUEL TANK PROBLEM. THANK HEAVENS MY DAUGHTER AND I WERE NOT INJURED--THE CAR SIMPLY DIED ON THE SIDE OF THE ROAD.

Suspension › Front › Control Arm
Filed Jul 25, 2001NY

BALL JOINTS REPLACED AT 21000 AND 43000 MILES. NEW PART WAS REDESIGNED TO INCLUDE A GREASE FITTING. DODGE PAID FOR PARTS NOT FOR LABOR.*AK

Vehicle Speed Control
Filed Jul 23, 2001SC

WHILE I WAS DRIVING DOWN INTERSTATE 20 MY DURANGO BEGAN TO ACCELERATE ON ITS OWN, AND I COULD NOT GET IT TO STOP. CRUISE CONTROLWAS NOT ON. I HAD TO RIDE BRAKE HARD TO GET OFF INTERSTATE, AND I HAD TO PUT ON EMERGENCY BRAKE TO COME TO STOP,. MY REAR WHEELS CONTINUED TO SPIN, AND ONLY WAY I WAS ABLE TO STOP VEHICLE WAS TO SHUT ENGINE OFF WITH KEYS. I HAD BOTH MY CHILDREN (AGES 2 AND 4)WITH ME AT THE TIME AND WE WERE LUCKY NOT TO BE INJURED OR KILLED. WE TOOK DURANGO IN TO DEALERSHIP LISTED IN THIS REPORT, AND THEY WERE NOT ABLE TO FIND ANYTHING WRONG. I WAS TOLD IT WAS A FLUKE AND T HAT MANUFACTURER HAD NEVER HEARD OF THIS PROBLEM WITH ANY OTHER DURANGO. SINCE THEN I HAVE HEARD OF THIS HAPPENING NUMEROUS TIMES TO OTHER DRIVERS. ONE INSTANCE MADE THE NEWS AS THE POLICE THOUGHT THE DRIVER OF RTHE DURANGO WAS TRYING TO OUT RUN THEM. PLEASE NOTIFY ME IF YOU HAVE HEARD OF THIS HAPPENING TO ANYONE ELSE AND ADVISE ME OF WHAT MY NEXT STEP IS. *AK

Power Train › Automatic Transmission › Lever and Linkage › Column Shift
Filed Jul 11, 2001MI

VEHICLE WOULD NOT GO INTO 4 WHEEL DRIVE OR 4 LOW. IT STAYS IN 2 WHEEL DRIVE. DELAER PUT A BRAND NEW TRANSFER CASE, AND IT STILL WOULD NOT WORK. FRONT TIRE TO REAR TIRE IS 5/8 OF A INCH DIFFERENCE, CAUSING IT NOT TO ENGAGE. DEALER IS NOT SURE IF THE PROBLEM WILL WORK UNLESS NEW TIRES ARE PUT ON. CONSUMER WILL HAVE TO BUY TIRES TO SEE IF REMEDY WILL WORK.*AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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