CONSUMER TOOK VEHICLE INTO THE SHOP, BECAUSE THE VEHICLE PULLED TO THE LEFT. TOOK IT TO DODGE, AND DODGE ALIGNED THE VEHICLE. LATER, THE PROBLEM RESURFACED. *AK THE BALL JOINTS HAD TO BE REPLACED. THE CONSUMERS MECHANIC(S) INFORMED HIM THIS PROBLEM WAS NOT NORMAL. THE VEHICLE HAD CONSTANT PROBLEMS WITH THE FRONT END. WITHIN THE FIRST 10 K MILES THE VEHICLE HAD A 3 WHEEL ALIGNMENT. *SCC *JB
1998 Dodge Durango complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1998 record →
WHILE HAVING THE VEHICLE INSPECTED, THE CONSUMER WAS INFORMED THE UPPER BALL JOINTS WERE BAD AND NEEDED REPLACEMENT. *AK THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT PASSED INSPECTION. AFTERWARDS, THE VEHICLE WAS FOUND TO STILL HAVE BAD BALL JOINTS. THEY WERE REPLACED 08-12-03. *PH *JB
WHILE DRIVING, THE VEHICLE HAD A HIGH PITCH SQUEAKING NOISE. THIS WAS CAUSED BY A FAILURE IN THE REAR END. *AK THE FRONT ROTOR DISK, RING GEAR AND PINION WAS REPLACED. *SCC *JB
THEE WERE PROBLEMS WITH THE LOWER BALL JOINTS. THE DEALER WAS CONTACTED WHO STATED THEY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED AT THE TIME OF THIS CALL. *PH *SCC *JB
CONSUMER STATED THE VEHICLE MADE NOISES. IT WAS TAKEN TO THE MECHANIC TO DIAGNOSE THE PROBLEM. THEY HAD TO REPLACE THE UPPER BALL JOINTS, THE RIGHT INNER TIRE ROD AND THE IDLE ARM. *PH THE FUEL PUMP ASSEMBLY MALFUNCTIONED WHICH CAUSED THE VEHICLE NOT TO START. *PH *JB
BRAKE LINE HAD A HOLE INSIDE OF THE LINE WHICH CAUSED LESS BRAKING POWER. *AK A LOSS OF BRAKING POWER WAS SUDDEN AND THE ABS/BRAKE LIGHTS HAD COME ON. THE ORIGINAL REPAIR DID NOT WORK DUE TO THE ISOLATOR BECOMING DISLODGED. THE DEALER PAID FOR THE REPAIR. *SCC *JB
PE 03-032/ FRONT SUSPENSION: UPPER BALL JOINT FAILURE. CONSUMER STATED THE UPPER BALL JOINTS HAD COMPLETELY WORN OUT, WHICH CAUSED UNEVEN WEAR OF ON THE FRONT TIRES.*AK WHEN THE TIRES WERE BEING REPLACED, THE CONSUMER WAS TOLD AN ALIGNMENT COULD NOT BE PERFORMED BECAUSE THE BALL JOINTS HAD EXCESSIVE WEAR. *PH *JB
PE 03-032, FRONT SUSPENSION UPPER BALL JOINT FAILURE. THE UPPER BALL JOINTS, AND THE TIE RODS HAVE BEEN REPLACED. VEHICLE BARELY HAS 74000 MILES.*AK *TS
MY 1998 DURANGO DRIVE SHAFT HAD TO BE REPLACED DUE TO METAL FLAKING OFF FROM CORROSION. CAR HAS ONLY 53000 MILES AND IS PARKED ON BLACKTOP DRIVEWAY AND IS NOT USED FOR PLOWING OR OFF-ROAD ACTIVITY. USED FOR TRAVEL IN NORTHEAST WINTER CLIMATE. *PH
THE UPPER BALL JOINT EXPERIENCED PREMATURE FAILURE. *JB
VEHICLE WAS TAKEN FOR A ROUTINE CHECK,AND MECHANIC NOTICED THAT UPPER BALL JOINTS NEEDED TO BE REPLACED. *AK
BALL JOINTS. *AK
NAR 9-8-03. EXCESSIVE MOVEMENT IN STEERING. EXCESSIVE AMOUNT OF NOISE IN SUSPENSION FRONT BALL JOINTS. DEALER WAS NOTIFIED *CB
THE UPPER BALL JOINTS, WHEEL BEARING AND TIE ROD NEEDED TO BE REPLACED BECAUSE THEY WERE LOOSE, PER DEALERSHIP.*AK *PH *JB
UPPER BALL JOINTS WERE LOOSE AND NEEDED TO BE REPLACED PER THE DEALERSHIP. *AK *PH *JB
THE CONSUMER HAD PROBLEM STEERING AND CONTROLLING THE VEHICLE WHICH WAS CAUSED BY UPPER BALL JOINT FAILURE.*AK LOWER BALL JOINT ALSO FAILED. *PH *JB
THE CONSUMER TOOK THE VEHICLE TO A MECHANIC AND WAS TOLD THE UPPER AND LOWER BALL JOINTS HAD WORN OUT. *AK THE MECHANIC STATED THE VEHICLE WAS UNSAFE TO DRIVE. *PH *JB
VEHICLE UPPER AND LOWER BALL JOINTS NEEDED REPLACEMENT.*MR *JB
CONSUMER STATES THAT UPPER BALL JOINT IS WEARING PREMATURELY. DEALER NOTIFIED.*AK LOWER BALL JOINTS WERE WEARING PREMATURELY. CONSUMER HAD TO REPLACE TWO ELECTRIC WINDOW MOTORS AND ANOTHER ONE WENT OUT. SHOCKS AND BRAKES HAD TO BE REPLACED. MECHANIC STATED A RECALL SHOULD'VE OCCURRED A LONG TIME AGO FOR THE PROBLEMS. *PH
CONSUMER STATED THAT WHILE DRIVING AT 50 MPH A GRINDING SOUND WAS HEARD BENEATH VEHICLE. AFTER TAKING VEHICLE TO DEALER IT WAS LEARNED THAT THE UPPER FRONT BALL JOINTS WERE COMPLETELY WORN OUT. ABOUT SIX MONTHS LATER VEHICLE NEEDED FRONT LOWER BALL JOINTS REPLACED BECAUSE THEY TOO WERE WORN OUT. *AK *PH *NLM
THE CONSUMER WENT TO THE DEALER TO HAVE A FRONT WHEEL ALIGNMENT DONE. THE TECHNICIAN TOLD THE CONSUMER THAT THE ALIGNMENT COULD NOT BE PERFORMED BECAUSE THE UPPER AND LOWER CONTROL ARMS WERE WORN. THE TECHNICIAN ALSO NOTICED SLIGHT PLAY IN THE GEAR BOX AND ADJUSTED IT. A FAULTY SOLENOID IN THE CAB CONTROLLER CAUSED THE BRAKE AND ABS LIGHTS TO ILLUMINATE INTERMITTENTLY. *AK *NLM
FRONT SUSPENSION OF MY DODGE DURGANGO CAUSED A CUPPING WEAR ON MY TIRES. THE DEALER SAID THERE WAS NO PROBLEM WITH THE FRONT SUSPENSION, THAT I JUST DID NOT ROTATE THE TIRES, WHICH I HAVE DONE REGULARLY. THE TIRE DEALER SAID HE COULD NOT DO AN ALIGNMENT BECAUSE OF BAD BALL JOINTS. THE CAR HAS 64K MILES ON IT. *AK
PREMATURE FAILURE OF UPPER AND LOWER BALL JOINTS.*AK
WHILE DRIVING AT LOW SPEEDS NOISE COULD BE HEARD FROM THE FRONT END. STEERING COLUMN SHIFTED WHEN ACCELERATING AND BRAKING. ALL FOUR BALL JOINTS WERE REPLACED ALONG WITH THE INNER TIE RODS. BUT THE NOISE COULD STILL BE HEARD. THE CAUSE OF THE PROBLEM HAD NOT BEEN DETERMINED. *AK
CONSUMER STATED WHEN MAKING A LEFT OR RIGHT TURN, THE FRONT END MADE A NOISE. THE VEHICLE WAS SERVICED AND TECHNICIAN STATED THE BALL JOINTS NEEDED TO BE REPLACED. *AK *TS *JB
BALL JOINTS HAVE WORN OUT PREMATURELY. *NLM
BAD BALL JOINTS AND TIE ROD ENDS. *NLM
UPPER BALL JOINTS ON 1998 DODGE DURANGO WORN OUT AND HAD TO BE REPLACED.*AK
PREMATURE UPPER BALL JOINT WEAR NOTED DURING WHEEL ALIGNMENT. *AK
VIBRATION AND NOISE IN FRONT END OF 19'98 DODGE DURANGO. HAD TO REPLACE ALL FOUR BALL JOINTS AND INNER TIE ROD ENDS AT 61000 MILES.MECHANIC REMARKED THAT I WAS LUCKY TO HAVE IT REPAIRED AS IT WAS READY TO FAIL.AFTER THE REPAIR AN ALIGNMENT WAS NEEDED TO BRING WHEELS BACK TO SPECS.*AK
THE CONSUMER LOSS OF CONTROL OF THE VEHICLE. THE FAILURE WAS CAUSED BY DEFECTIVE UPPER AND LOWER BALL JOINTS. *AK *JB
TRANSMISSION FLUID LEAKED FROM THE VEHICLE AND EVENTUALLY THE TRANSMISSION WAS REPLACED WITH A REBUILT ONE. ALL FOUR BALL JOINTS WERE AND TIE RODS WERE REPLACED. THE VEHICLE EXPERIENCED ELECTRICAL PROBLEMS, BECAUSE THE BACK BRAKE LIGHT CONTINUED TO BLOW OUT. *AK THE FRONT HUB BEARINGS AND SEALS WERE REPLACED. *JB
CONSUMER TOOK VEHICLE FOR ALIGNMENT SERVICE DUE TO EXCESSIVE TIRE WEAR. UPON INSPECTION, THE DEALER ADVISED CONSUMER THEY WERE UNABLE TO PERFORM AN ALIGNMENT BECAUSE OF EXCESSIVE UPPER BALL JOINT WEAR. *AK ALL FOUR BALL JOINTS FAILED AND BOTH FRONT TIRES HAD BADLY WORN OUT. *SCC *JB
DEALER HAD TO REPLACE FIVE TIMES THE LOWER AND UPPER BALL JOINTS. EVERY TIME IT COST OVER $1000, AND THE CRUNCHY NOISE WAS STILL OCCURRING. *AK
1998 DODGE DURANGO...TRANSMISSION SLIPS BETWEEN 2ND & 3RD GEAR. TACHOMETER LURCHES FORWARD WITH NO POWER TO THE AXLE. THIS IS A VERY DANGEROUS SITUATION WHEN ON THE HIGHWAY ATTEMPTING TO MERGE OR PASS. BEING THAT CHRYSLER KNOWS ABOUT THIS, THEY SHOULD BE FORCED TO REMEDY THE PROBLEM, REGARDLESS OF COST. THIS HAS BEEN HAPPENING SINCE I PURCHASED THE VEHICLE. I'VE RETURNED IT TO THE DEALER AND THEY SAID THEY'VE NEVER HEARD OF THIS PROBLEM.*AK
CONSUMER STATES UPPER BALL JOINTS WORE PREMATURELY. DEALER NOTIFIED. *AK THE FRONT END FAILED TWICE. *PH *JB
THE CONSUMER STATED THE SEAL ON THE TRANSFER CASE LEAKED FLUID. IN ADDITION THE REAR END DISINTEGRATED. DEALER NOTIFIED. *AK CONSUMER STATED A TRUCKS REAR END SHOULDN'T DISINTEGRATE WITH 81000 MILES. *PH *JB
FRONT END HAD TO BE REPLACED BECAUSE OF LOOSE STEERING. DEALER NOTIFIED. *AK BOTH CONTROL ARMS AND BEARINGS WERE REPLACED. *PH *JB
THE FRONT TIRES WORE OUT PREMATURELY, AND HAD TO BE REPLACED TWICE IN 1 YEAR. ALSO, WHEN STOPPING OR ACCELERATING, THE CONSUMER HEARD A "CLUNKING" NOISE FROM THE FRONT END. DEALER DIAGNOSED THE BALL JOINTS WERE WORN AND PREDICTED FAILURE. *PH *JB
WE RECENTLY HAD OUR DURANGO IN FOR PREVENTIVE MANINTENANCE AND DISCOVERD FRONT END BALL JOINTS HAD ABNORMAL WEAR AND POSED A SERIOUS HAZARD WHILE DRIVING. FURTHER RESEARCH ON ABNORMAL WEAR FOUND THAT A NUMBER OF DURANGO'S REPORTED SAME TYPE OF ABNORMALITY. WE PAID OVER $800.00 FOR REPAIR AND FEEL THIS TYPE OF PROBLEM SHOULD BE STRONGLY CONSIDERED FOR RECALL REGULATIONS. THIS COULD HAVE CAUSED A SERIOUS ACCIDENT TO MY FAMILY AND OTHER DURANGO OWNERS AS WELL.*AK
I HAVE BEEN TOLD THAT MY BALL JOINTS ARE NOT SAFE AND NEED TO BE REPLACED. I HAVE ALSO BEEN TOLD THAT THIS IS A VERY COMMON PROPBLEM WITH THIS MAKE OF CAR AND THERE IS AN ONGOING INVESTIGATION. *AK
*AKCONSUMER HAS BEEN HEARING "KNOCKING" NOISES FROM FRONT END WHEN DRIVING AND MAKING TURNS. TOOK VEHICLE TO TIRE DEALER FOR REPLACEMENT. DEALER DIAGNOSED EXCESSIVE PLAY WITH UPPER BALL JOINTS.*AK
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE UPPER BOLT JOINTS. HE WAS AWARE OF THE NEW INVESTIGATION. MANUFACTURER WAS CONTACTED, AND STATED THAT THEY HAD NO RECALLS.*AK THERE WAS CONTINUED SQUEAKING IN THE FRONT END. SWAY BAR AND TIE RODS WERE REPLACED. *PH
CONSUMER STATES WHILE DRIVING STEERING WHEEL BECAME VERY LOOSE. TOOK VEHICLE TO DEALER, AND DEALER STATED THAT BALL JOINTS WERE BAD. *AK
FRONT BALL JOINT WAS CHECKED AND IS GOING OUT, WE DISCOVERED IT AFTER HAVING TO REPLACE TIRES BECAUSE THE BALL JOINT IS CAUSING THE TIRE O WEAR UNEVEN.*AK
PREMATURE WEAR OF BOTH UPPER AND LOWER BALL JOINTS ON MY 1998 DODGE DURANGO. THE DEALERSHIP WHERE THE VEHICLE WAS PURCHASED NEW AND SERVICED PERIODICALLY WANTED TO REPLACE THEM AFTER 36000 (HIGHWAY) MILES AT A COST OF $1200.00. TWO OTHER DODGE DEALERSHIPS HAVE SINCE REPORTED THE SAME PROBLEM.
I HAVE A 1998 DODGE DURANGO. I SAW REPORTS OF THE NHTSA INVESTIGATION OF DEFECTIVE UPPER BALL JOINTS FOR DURANGOS (1998-2003). I HAD THE VEHICLE INSPECTED AND NOT ONLY WERE THE UPPER BALL JOINTS IN NEED OF REPLACEMENT, BUT THE LOWER AS WELL. I WAS PUT IN THE POSITION TO EITHER SPEND $760.00 OR RISK THE SAFETY OF MY FAMILY. I PAID FOR THE WORK, HAVE A RECEIPT AND THE BALL JOINTS THAT THEY REPLACED. MY QUESTION IS, IF THERE IS A RECALL, WILL I BE REIMBURSED BY DAIMLER CHRYSLER FOR THE WORK THAT WAS DONE
BALL JOINTS CASUING UNDUE WEAR AND TEAR ON TIRE REPLACED FRONT TIRE 3 TIMES IN 2 YEARS
CONSUMER STATED THAT SINCE OWNERSHIP, THE VEHICLE'S LOWER AND UPPER BALL JOINTS HAVE BEEN REPLACED TWICE AND ANOTHER SET NEEDS TO BE REPLACED AGAIN. *PH
1998 DODGE DURANGO BALL JOINTS, THEY HAVE PREMATURE WEAR, AND NEED REPLACEMENT IN ORDER FOR MY VEHICLE TO PASS INSPECTION. *PH
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1998 Dodge Durango → · Every Durango year → · How the figures are calculated →