Owners filed 1 complaints about this vehicle with federal regulators, most often about the suspension › multiple axle. It has been recalled 5 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Suspension › Multiple Axle
1
0
0
0
5 safety recalls
Part 573 reports
Equipment17V755000
Filed Nov 22, 20171,205,997 vehiclesKeystone Rv Company
Defect. Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy. Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Equipment10V505000
Filed Oct 15, 20101,399 vehiclesCrossroads Rv
Defect. CROSSROADS IS RECALLING CERTAIN RECREATIONAL VEHICLES EQUIPPED WITH DIMPLEX ELECTRAFLAME, SYMPHONY, OR OPTIFLAME BRANDED ELECTRIC FIREPLACES, STOVES, AND FIREPLACE INSERTS. THE PLUG IN REMOTE CONTROL RECEIVER FOR THE FIREPLACE CAN OVERHEAT.
Risk. AN OVERHEATED RECEIVER COULD CAUSE A FIRE.
Remedy. CROSSROADS IS WORKING WITH DIMPLEX AND DIMPLEX WILL PROVIDE OWNERS A FREE REPLACEMENT PLUG-IN REMOTE CONTROL KIT. THE SAFETY RECALL BEGAN ON JANUARY 28, 2011. OWNERS MAY CONTACT DIMPLEX NORTH AMERICA CUSTOMER SERVICE AT 1-888-346-7539 OR CROSSROADS AT 888-226-7496.
Equipment › Recreational Vehicle/Trailer08V370000
Filed Jul 21, 200817,353 vehiclesCrossroads Rv
Defect. CROSSROADS RV IS RECALLING 17,353 MY 2004-2007 CRUISER, PARADISE POINTE, MY 2004 SILVERADO, MY 2005-2007 ZINGER, CROSS TERRAIN, AND MY 2006-2007 BELAIR, CROSSFORCE, AND CROSSFIRE TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR MANUFACTURED BY THE DOMETIC CORPORATION. THE REFRIGERATOR MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
Risk. IF THIS SOLUTION IS EXPOSED TO AN IGNITION SOURCE UNDER CERTAIN SPECIFIC CIRCUMSTANCES, IT CAN RESULT IN A VEHICLE FIRE.
Remedy. CROSSROADS RV IS WORKING WITH DOMETIC TO REPAIR THESE REFRIGERATORS (PLEASE SEE 08E032). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST THE OWNER IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR CROSSROADS RV AT 1-260-593-2866.
Equipment › Recreational Vehicle/Trailer07V143000
Filed Mar 28, 20073,939 vehiclesCrossroads Rv
Defect. CERTAIN FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN CERTAIN TUBING IN THE REFRIGERATOR WHICH COULD ALLOW PRESSURIZED FLAMMABLE COOLANT SOLUTION TO BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
Risk. THIS COULD RESULT IN A FIRE.
Remedy. CROSSROADS RV WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURNER HOUSING AND PROTECTIVE THERMAL FUSES FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR CROSSROADS RV AT 1-260-593-2866.
Equipment › Recreational Vehicle/Trailer › Lpg Systems › Furnace05V006000
Filed Jan 10, 20055,890 vehiclesCrossroads Rv
Defect. CERTAIN TRAVEL AND FIFTH WHEEL TRAILERS HAVE IMPROPERLY INSTALLED FURNACE EXHAUST VENTS.
Risk. IMPROPER INSTALLATION OR LACK OF THE FURNACE EXHAUST VENT WILL ALLOW THE EXHAUST FUMES, CONTAINING COMBUSTION PRODUCTS INCLUDING HIGH CONCENTRATIONS OF CARBON MONOXIDE GAS, TO ENTER INTO THE RECREATIONAL VEHICLE AND COULD RESULT IN INJURY OR DEATH TO OCCUPANTS OF THE TRAILER.
Remedy. OWNERS/DEALERS WILL INSPECT THE FURNACE EXHAUST VENT AND, IF NOT PROPERLY INSTALLED, THE DEALERS WILL REPAIR THE EXHAUST VENT FREE OF CHARGE. OWNERS ARE BEING INSTRUCTED NOT TO USE THE FURNACE UNTIL THE EXHAUST VENT HAS BEEN INSPECTED AND IS PROPERLY REPAIRED. THE RECALL BEGAN FEBRUARY 2, 2005. OWNERS MAY CONTACT CROSSROADS AT 260-593-2866.
What owners reported
Newest filings
Suspension › Multiple Axle
Filed Oct 5, 2006IN
THIS COMPLAINT IS IN REGARDS TO COMPLAINT #10169948. I HAVE A 2004 CROSSROADS PARADISE POINT PF30CK FIFTH WHEEL RV. I NOTICED THAT 1 TIRE WAS COMPLETELY BALD ON THE INSIDE OF THE TIRE. AFTER REPLACING ALL FOUR TIRES I THEN NOTICED THAT THE OTHER 3 HAD NORMAL WEAR AND STILL HAD PLENTY OF TREAD LEFT. AFTER QUESTIONING MY DEALER ABOUT THIS MY DEALER INSTRUCTED ME TO CHECK THE AXLE TAG TO SEE WHO MANUFACTURED THE AXLES. I DID THIS TO FIND OUT THAT ALKO KOBER WAS THE MANUFACTURER. MY DEALER THEN INFORMED ME THAT HE HAS BEEN REPLACING ALKO AXLES ON TRAILERS BECAUSE OF A MANUFACTURING DEFECT. SINCE I PURCHASED MY TRAILER USED AND OUT OF WARRANTY THEY GAVE ME THE NUMBER TO THE TRAILER MANUFACTURE TO SEE WHAT I SHOULD DO. I CONTACTED THE MANUFACTURER AND GAVE THEM THE VIN NUMBER OFF THE TRAILER AND THEY INFORMED ME THAT ALKO DID ADMIT TO HAVING A MANUFACTURING PROBLEM ON AXLES THAT WERE MADE IN '03 AND MY TRAILER VIN INDICATED THAT IT WAS IN THE LIST OF VIN NUMBERS THAT WOULD HAVE THE BAD AXLES. SINCE THE TRAILER WAS OUT OF WARRANTY THEY GAVE ME THE NUMBER TO ALKO, THE MANUFACTURER OF THE AXLES. WHEN I CONTACTED ALKO THEY NEW NOTHING ABOUT THE BAD AXLES BUT TOLD ME THAT IF I REMOVED THE AXLES FROM THE TRAILER AND SHIPPED THEM TO THEIR FACTORY THEY WOULD INSPECT THEM AND IF THEY PROVED TO BE BAD THEY WOULD SEND ME NEW AXLES. THIS IS UNACCEPTABLE FROM A BUSINESS STAND POINT. FROM A SAFETY STAND POINT, AFTER FURTHER RESEARCH I HAVE FOUND THAT THERE ARE A LOT OF RV'S ON THE ROAD TODAY THA
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 22, 2017. Source: NHTSA Office of Defects Investigation.