2016 Chrysler Town And Country complaints

The headrest came apart while car was parked and turned off. If the driver was behind the wheel when this happen, there is a good possibality it may have cause the driver to have an accident. The car have been to a service center to check about replacing it. There was no warning before the headrest came apart. It is my understanding that Chrysler knew about the defect but I have not received a recall notice. It seem this part is expensive to replace and I don't see that it is my place to lay out the money. Can Chrysler be held accountable?

This summer our driver’s side sliding door stopped working. It will not open manually or with the buttons in the car or on the remote. Around the same time, the lock on the passenger side sliding door started to buzz every time it unlocked. This weekend, the passenger side sliding door became stuck closed as well. Neither door is functional. I have a child in a 5 point harness that must be in one of the middle seats. It is very difficult to get her in and out. In the case of an emergency, we would be struggling to get the 4 kids out of the back. I see that you are doing an investigation, so I wanted to be sure and report the problem. We have not pursued a repair yet as it is not in our budget.

Likely transmission pump failure or torque converter failure. Mileage is approximately 69,000. This is the second failure with same symptoms. Transmission slips out of gear, whines, clicks. Whining goes away when placed in neutral. After transmission slipped check engine light came on, no prior indication this was going to occur. Safety jeopardized on this occassion as we were pulling out of driveway located on blind curve when transmission failed. No collision occurred, but no action could've been taken to avoid collision if a vehicle come around curve. Was towed to Moore Ford Hartford Kentucky where the first repair was made. There was a known recall on 2015-2016 chrysler town and country for this problem. Dates of Manufacture: JUL 30, 2015 to APR 17, 2016 Manufacturer Recall Number: S44 NHTSA Campaign ID: 16V461000 Unsure if this unit was included in recall, but with this being second failure during our ownership I believe it deserve attention.

The passenger sliding door actuator makes a loud buzzing sound when the doors are locked/unlocked with a key or the door lock. Multiple forums have stated that they are having the same issue in the Town and Country and Dodge Caravans.

Greetings, My name is [XXX], age 27. I am a young single mother of two children, and as I felt like I was truly blessed to get any car that would be reliable to take me to work. Unfortunately, I was leased a 2016 Chrysler Town Country vehicle, as I still owe $11,000 after making monthly payments of $367.00 since May 13th, 2021., with a $4,200 payment down. What I thought was a blessing for my situation, but in reality it was a predatorial loan in disguises from The Contra Costa County, public Auto Auction. As I only had this car for 5 months, I am now seeming to be extremely frustrated that I am being charged $500.00 to get my car serviced, as Chrysler Dealership is the only reliable source to service this vehicle due to the complication of their being a specific machine to add transmission fluid into the transmission. There is a check engine light exact for my transmission sensors, but it actually needs to be changed immediately. Due to my financial hardship that COIVD has caused me as a young single mother, I am unable to pay for this unknown excessive charge for the proper service. This is causing a huge delay within trying to get this problem fixed before the transmission ends up blowing out on me. I was also informed that I would not be eligible to get a rental in return for the amount of days that It will take to get an appointment at a Chrysler Dealership. Please have a supervisor contact me immediately regarding this concern, this is causing a serious matter. My conta

The contact owns a 2016 Chrysler Town & Country. The contact stated occasionally the rear passenger’s side sliding door failed to open or close in higher temperatures. The contact stated that the overhead light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 56,000. The VIN was not available.

The contact owns a 2016 Chrysler Town & Country. The contact stated that the rear passenger’s side sliding door would not open and the rear driver’s side sliding door was making a grinding sound. The vehicle was taken to the dealer and diagnosed with door axle failure. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact there was no recall associated with the VIN. The failure mileage was approximately 115,500.

Sliding door locks quit working got stuck. Manuel and power door locks stuck unable to lock or unlock sliding doors. trapped in back of car. DANGEROUS!!!!

The driver side rear sliding door has stopped working. You cannot get it to open manually or through the push of a button. We have tried pushing the button beside the door panel itself, pushing the button in the front by the windshield (where the buttons for the other doors are located and working fine), tried opening it manually from within the vehicle, and manually from outside of the vehicle. It will not budge.

The sliding door lock actuators are faulty and will not allow the door to open even manually. This is a huge issue in the event of an emergency to get children out of the back of the car.

The second row, sliding doors have always made a buzzing sound when closing. Last year the driver's side sliding door stopped making the buzzing sound and a light would come on while driving down the road indicating a door was open, then the door became inoperable and the motor had to be replaced. Now the passenger side sliding door is doing the same thing and looks like it may have to be replaced as well.

I was in my car's passenger seat and my partner was driving when the passenger head rest deployed. We were not in an accident and were traveling slowly in traffic. Had I not been leaning forward my neck may have been injured. I called the dealer and am taking the van in Monday. There were no warning systems activated

Back sliding door wouldn't open.

Right side passenger sliding door makes a buzzing noise whenever the doors unlock.

Driver side rear sliding door is inoperable in the locked and closed position creating safety concerns for second and third row passengers,

The contact owns a 2016 Chrysler Town and Country. The contact stated that he noticed a fuel leak near the undercarriage of the center of the vehicle while it was running. The contact took the vehicle to an independent mechanic who inspected and diagnosed the failure as a transmission leak near the rear and that a new transmission oil pump and converter needed to be installed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 145,000.

My driver side passenger van door won’t open. It won’t open when pulled open. The keyfob can’t open it. The button in the van won’t open it.

The sliding door behind the driver's seat will not open. It is an automatic door that can also be opened manually. I'm unable to open the door at this time. This is a safety issue because it is preventing exit from the vehicle. The light on the button to open that sliding door is not working as well. There have been no other indications as to why this is not working properly.

*Torque converter clutch circuit/open *unknown *unknown *no it has not *check engine light is currently on

Driver side sliding door buzzes when locking/unlocking door. Was told by dealership it is a bad actuator and will soon fail completely leaving the door permanently locked or unlocked.

Transmission pump has faulted and no longer works. Has caused damage to the transmission. A private mechanic (not dealership) has confirmed this. Vehicle has 75k miles on it. No warning lamps. When the pump went out it cause erratic acceleration and poor take off from a stop. There is a previous recall for this year of vehicle, but for some reason my vehicle is not covered. For reference, please see recall S44. Manufacture date is Nov 2015.

The driver side sliding door is stuck in the locked position and will not unlock using the key fob, the door locks on the front doors, the manual door lock on the door itself, or by pulling on the handle to open the door. This door will not open at all and is a very dangerous safety hazard if we were to be involved in an accident or have a vehicle fire and the door cannot be opened. There is no warning notice or error given thru the vehicle's message center on the dash.

On August 13, 2021, while driving at about 60 miles per hour, the vehicle lost power and power steering. Air conditioning continued to work. I was able to coast, move over to the right lane, place the transmission into neutral and restart the engine. I then placed the transmission back into drive, increased my speed and resumed my trip. This occurred previously on August 15, 2017, resulting in Complaint Number 11047478 being filed with your department.

My Town and Country had its transmission fail. An independent transmission shop and the dealership service department both agreed that it was the hydraulic pump which failed. according to Chrysler the vehicle does not fall under the recall associated with NHTSA Campaign Number: 16V461000, but the failure seems to be the exact same thing.

As I was driving about 45MPH my car dropped down to a lower gear. It stayed there until I pulled over and turned off the car. I started it back up and it was fine. It ran good for about two miles or so and did it again. I stopped into a Chy dealership and they said it was the solenoid in the transmission. They said they had problems with this on other town and country vans. My van only has 72000 miles on it.

LATCHES/LOCKS/LINKAGES 2016 Town and Country sliding doors could not be opened. The door(s) could not be opened either by using the mechanical handle or electronic remote switches or controls. Both of the sliding door lock actuators when the consumer operates either one or both sliding door locks not functioning and/or emitting a loud buzzing noise during lock/unlock operation. NHTSA Action Number: PE21016 defect that was identified in the lock actuator that could lead to the locks failing or creating the buzzing noise

Early 2021 the driver's side sliding door would not open from the outside or from the inside. At this time the passenger side sliding door was working. In May 2021 I took it to an independent service facility. They replaced the door latch assembly and checked the wiring. The door then opened and closed inconsistently. I took it back and this time It worked by using the key fob, the door button and the above dash button; but when opening it manually it did not slide on its own. Also at this time the passenger side door stayed in an unlocked position and could be opened when all doors were supposed to be locked. Sometimes the door alarm would go off when it was opened this way and sometimes it didn't. At this point I took it to the dealership (7-29-2021). I was told the prior service center used a Mopar part and they would put it under warranty and replace it but I would be charged for labor. The passenger side door latch assembly would also have to be replaced, bringing the total to over $1,900. Estimated date of completion is 8-3-2021. This is definitely a safety problem since the door could not be opened from the inside and passengers in the back would not be able to open it under an emergency situation.

My van only has 59,400 miles on it. We were on vacation stopped at a stoplight, when the light turned green, I stepped on the gas pedal, the engine would rev up and there was a high pitched sound, and then the van would jerk forward. The van exhibited difficulty with shifting. No warning lights came on before this incident, only after the van started to exhibit difficulty shifting. Codes noted: P0734-Gear Ratio Error in 4th P0868-Line Pressure Low P0745-Gear Ratio Error in 5th P083B-LC Pressure switch rationality P1790- Fault Immediately After Shift P0944-Loss of hydraulic Pump Prime I had to have my van towed to a Chrysler dealership they noted that the transmission fluid pump line pressure was only getting to 25 psi and loud whine from pump. Debris noted in the pan. Transmission was replaced with reman due to debris in the pan and replaced trans cooler and flushed transmission lines. Had I kept driving my van, it could have easily stalled in an intersection. If that would have happened, my family could have easily been hit by on-coming traffic. There is a recall S44 for 2016 Chrysler Town and Country Vans for this exact thing happening to the transmission. I do not understand why my van is not included in the recall. My van only has 59,400 miles, this should not happen.

Right sliding door buzzes when unlocking.

The contact owns a 2016 Chrysler Town and Country. The contact stated that while attempting to lock the doors, the rear passenger’s side door would not lock. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was taken to an independent mechanic and the rear passenger’s side sliding door was repaired. The manufacturer was not made aware of the failure. The failure mileage was 98,000

On 3 July 2021 the driver side rear sliding door became inoperable. The door would not open using either the electronic motor or by manually pulling the handle and sliding the door. The door lock appeared to be jammed in the locked position and could not be unlocked either electronically or manually. Not being able to open the rear door in any manner is unsafe and in the event of an accident would not allow access or egress to passengers in the rear of the vehicle. I had an independent ASE Certified Master Mechanic asses the issue. The only way to get the door open was to remove the door panel from the inside and manually push the lock actuator back into the correct position. Upon further inspection and testing it was noted that flipping the child safety lock back and forth several times seemed to have reset the actuator and the lock and door has worked correctly since.

The contact owns a 2016 Chrysler Town and Country. The contact stated that he was not able to enter or exit the vehicle through the passenger’s side sliding door. The contact also stated that the driver’s side sliding door was making a loud buzzing sound whenever it would close. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where the contact was informed that both locking mechanisms needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and referred the contact back to the local dealer. The failure mileage was approximately 105,000.

The contact owns a 2016 Chrysler Town and Country. The contact stated while the vehicle was parked, the contact attempted to unlock the vehicle and became aware that the driver’s side sliding door would not open automatically nor manually. The contact stated that it seemed as if the door was in a locked status. The contact was not able to unlock nor open the door. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 70,000.

The contact owns a 2016 Chrysler Town and Country. The contact stated that the check engine warning light was illuminated. The vehicle was taken to be diagnosed and the contact was informed that the catalytic convertor needed to be replaced. The vehicle was not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 134,359.

The sliding door on the driver’s side is stuck and cannot be opened either automatically or mechanically. This is extremely dangerous in event of an emergency.

Left drivers door, sliding door makes a loud buzzing sound it will sometimes not open manually and automatically , kids could not get out of van by the door bringing to chrysler dealershipon july 19, i know there have been many complaints to this issue something needs to be done quickly!!!! When you press lick button for van , even when not moving it still locks up and doesnt open sometimes

The contact owns a 2016 Chrysler Town and Country. The contact stated while driving at various speeds, the vehicle started to shudder and loss motive power. The contact stated that the heated steering wheel was extremely hot making it difficult for the contact to steer the vehicle. The contact also stated that the rear hatch would not open all the way when the button was depressed. The contact stated that the check engine warning light was illuminated on the control panel. The vehicle was taken to an independent mechanic where it was diagnosed with the transmission pump needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 16V461000 (Power train). The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000.

The contact owns a 2016 Chrysler Town and Country. The contact stated that the driver-side rear sliding door locking mechanism failed and the door would not open from inside or outside the vehicle. The vehicle was taken to an independent mechanic who replaced the door actuator and the failure was remedied. Later the failure had occurred on both the rear driver’s and passenger’s side sliding door. The failure was not yet repaired. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 20,000.

Stopped at a light and the engine stalled. Radio (uconnect system) turned off but dash lights still in operating order. I had to put the car in park and restart the ignition. it started right up at that point.

Rear sliding door lock makes buzzing sound. Stopped locking.

Left Sliding Door Locked and would not open. This has happened twice since I have owned this vehicle: 01/06/2020 and again 06/01/2021. Both times Door Lock Actuator had to be replaced. This is very dangerous......emergency situations with child in backseat .......would have to access child from right sliding door ! Wasting precious time . I tried multiple ways to get door unlocked both times but to no avail.

Loss of motive power. Transmission slip, engine revs with no acceleration. Clunks in transmission. Clicks in transmission. No gears working. Not motive power cold or hot. Sudden failure with no previous symptoms. In town 25 mph. Inoperable. approx 67,000 miles. My VIN was not included on the Recall. My Van meets the Dealer recall specifications.

The passenger sliding door becomes permanently locked preventing you from opening the door, from the outside or manually, to access your children. Fortunately for us we were not in an accident when this happened and I was able to use the other door. This is a very common issue for the Town and Country vans and there needs to be a recall on the door actuators used before someones child is prevented from exiting a vehicle in an emergency. I am having the door repaired by West Richland automotive and they have confirmed a faulty actuator. There were not any warning lamps or messages prior to the door locking itself.

I was on my way home to Georgia from Ohio when before I got to Asheville NC my car started making a funny noise and had been doing so for about 30 minutes and it was starting to have a hard time shifting. The check engine light did come on but I was trying to look for gas also because it was the week there was a gas shortage going on and I was less than a quarter of a tank when I started to look for gas and the vehicle started acting up. Manage to find gas and my dad who is 81 looked but could not really see anything and we managed to make it to the exit where we were suppose to meet my dad's cousin for dinner and meet him for the first time and my dad seeing him for the first time in over 53 years. I barely got it to the gas station and he came and got us and we went to eat. I called my husband and him and my sister drove about three hours to get us and my husband to look at the car. I had gotten a hotel room for us (my mom and dad, granddaugher and I). My husband looked at it and was researching it while on the way up to Asheville. He drove around the parking lot and then he attempted to drive it to the hotel which was on the other side of the interstate and not even a half mile away and we barely got there and said he can't drive it home. It was not even shifting manually into the gears . The next day he got a ride to Asheville and rented a uhaul truck with a tow dolly and towed it home and the next day he took it to the transmission shop where we need a rebuilt transmissi

The sliding rear doors became stuck and will not open. In the event of an emergency, the children will not be able to exit the vehicle quickly. The problem is confirmed by a dealer. The vehicle has not been inspected by the manufacturer, police or insurance representatives. There were no warning lamps or messages.

THE TRANSMISSION HYDRAULIC PUMP FAILED AND CAUSED COMPLETE FAILURE OF THE TRANS AT 105000 MILES. THE ROCKER ARMS FAILED AT 97000 MILES. THE FRONT LOWER AARM BUSHINGS FAILED AT ABOUT 60000 MILES. THE REAR SLIDER DOORS DON'T LOCK AND WHEN THE DEALER TRIED TO REPAIR THEM THEY MADE IT WORSE NOW THE WINDOWS IN THOSE DOORS ARE FAILING. ALSO A CODE FOR THERMOSTAT HOUSING POPPED UP AFTER THE ROCKER ARM REPAIR. WHAT A TERRIBLE VEHICLE. IT'S ONLY 5 YEARS OLD AND I'M A STICKLER ABOUT MAINTENANCE.

THE PASSENGER SIDE SLIDING DOOR IS STUCK IN LOCK AND WILL NOT OPEN. NOW WHEN I LOCK THE CAR I HEAR A BUZZING NOISE FROM THE DOORS. I HOPE THE OTHER SLIDING DOOR DOESNT LOCK BECAUSE I HAVE A CHILD WITH CEREBRAL PALSY AND HOW WOULD I GET HIM OUT INCASE OF AN ACCIDENT. I NEED TO USE MY VAN ALOT FOR DOCTOR APPOINTMENTS.

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR LATCH WAS FAULTY AND FAILED TO OPEN AS NEEDED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO GRAY CHRYSLER DODGE JEEP RAM (894 N 9TH ST, STROUDSBURG, PA 18360, (570) 517-5600) WHERE IT WAS DIAGNOSED WITH NEEDING THE REAR DRIVER'S SIDE DOOR LOCKING ASSEMBLY TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 51,200.

THE POWER SLIDING DOOR LOCK ACTUATOR FAILED. IT'S A COMMON ISSUE WITH THESE MINIVANS. WHEN IT FAILS YOU CANNOT OPEN THE DOOR FROM THE INSIDE OR OUTSIDE. THE ACTUATOR FAILING RESULTS OFTEN WITH THE DOOR LOCKING. YOU CANNOT MANUALLY UNLOCK IT, IT'S JAMMED LOCK. THE ONLY WAY TO GET IT UNLOCKED IS BY REMOVING THE DOOR PANEL. THIS IS A SERIOUS SAFETY CONCERN AS THE EGRESS IS LOCKED SHUT. SHOULD THE LOCK FAIL DURING AN ACCIDENT, FIRE, ETC. PEOPLE CAN BECOME TRAPPED IN THEIR VEHICLE. CHRYSLER WANTS OVER $1,000 TO FIX IT.

SECOND TIME IN TWO YEARS THE BLIND SPOT MONITOR MODULE AND WIRE CONNECTION HAS CORRODED AND DESTROYED THE MODULE, TERMINALS AND CONNECTORS. IT HAPPENED DRIVING DOWN THE HIGHWAY THE WARNING BELL AND MESSAGE CAME ON SAYING IT IS NOR WORKING. WHEN EVER I DRIVE THE VEHICLE THE SAME THING HAPPENS HAD A 2011 TOWN AND COUNTRY AND THE SAME THING HAPPENED WITH IT. THEY WANT OVER A $1000 TO FIX IT EACH TIME.