2016 Chrysler Town And Country complaints

The styrofoam headrest snapped in half and came off of the base of the car seat. Graco will not replace even though it renders the car seat useless because they say it does not cover under warranty. The car seat is a little over 2 years old.

Car would turn off randomly while driving; this primarily happened at red lights. After a moment was able to turn car back on and continue driving. Took car to mechanic and had something replaced; however, this issue continued. Took car to dealership and they confirmed that they could find nothing wrong with the car. Dealership that provided follow-up call that there was a potential fix to have PCN (?) chip updated and that this was a known issue. It does not seem safe to have a car randomly turning off while driving; especially in a large mini van which is most commonly used by families with young children. The dealership made me pay $300 to pay for the safety fix despite it being a known issue and a safety issue. When the car would turn off this was at 0 mph but it occured coming from all different types of speeds. Foot on the break in the middle of an inner section - that is DANGEROUS and someone speeding through and crashing into you. PCN update was completed at Chrysler dealership.

Vehicle lost power while driving and shut off while driving.

The contact owns a 2016 Chrysler Town and Country. The contact stated while driving 65 MPH, the check engine warning light illuminated and there was a misfire in the engine. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The VIN was not included in NHTSA Campaign Number: 16V461000 (POWER TRAIN). The contact related the failure to the recall. The manufacturer was not notified of the failure. The failure mileage was 176,212.

The contact owns a 2016 Chrysler Town and Country. The contact stated while the vehicle was at the independent mechanic for transmission replacement, the contact was informed that the plastic oil filter housing had melted. The contact was informed that the oil filter housing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

Sudden transmission failure while driving caused loss of power while in active traffic. Engine code P076A.

The contact owns a 2016 Chrysler Town and Country. The contact stated that the locking mechanism of the driver's side rear sliding door had failed and the door could not be opened remotely or manually. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not contacted. The failure mileage was 62,000.

While i was driving the van started acting like i was driving a stick shift car. stalling out . Now the car jumps and wants to turn off when I'm reversing or trying to drive. It feels like i am driving a stich shift car and cant get out of first gear.

The contact owns a 2016 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the vehicle was unable to shift out of first gear, failing to exceed 30 MPH. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the transmission and torque converter. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 139,000.

The contact owns a 2016 Chrysler Town and Country. The contact stated while driving 40-50 MPH, the vehicle unintendedly decelerated, and the vehicle failed to exceed 30 MPH while depressing the accelerator pedal. The contact was unsure whether a warning light was illuminated. The contact pulled into a parking lot and the vehicle was towed to the residence. The vehicle was test driven by an independent mechanic. The mechanic determined that the transmission pump had failed and needed to be replaced. An unknown dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 16V461000 (Power Train). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 165,000.

Righ passenger side door making a buzzing sound when locking/unlocking sliding door. Door will not open. Just bought car yesterday, 9/14/24

The van cut off while driving twice in one day. Took van to have battery, starter and alternator checked and all was find.

While parked in a parking lot, the active headrest restraint deployed, abruptly forcing my neck/head forward. The plastic piece inside the seat appears to be broken. After doing research, it sounds like this is a pretty widespread problem.

Unknown nature of causing transmission to surgeon RPMs before going into overdrive. Has caused the vehicle to go into limp or loss of power mode. Would be very dangerous if it happened on a interstate or very busy highway. Could cause a wreck or death

Found the front passenger seat headrest activated and separated from the frame after entering the parked vehicle. Unable to reset the headrest. It appears that the plastic frame that holds a silver locking bar broke. There was no rear end damage or known collision from the rear to this vehicle. The car had been parked for approximately 5 hours in 90+ degree weather in Illinois before reentering the vehicle.

The contact owns a 2016 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the check engine warning illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed as a failure with the transmission torque converter. The contact was informed that the transmission torque converter needed to be replaced. The vehicle was not repaired. The dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 108,000. The VIN was not available.

Vehicle slipped out of gear causing vehicle to jerk suddenly and wouldn’t drive. Vehicle had transmission flushed and now drives but intermittently (frequently) vibrates hard/shakes like it’s coming out of gear while at certain speeds. This make/model vehicle had a recall issued for this issue but my VIN wasn’t part of the recall. It has all the issues the recall listed.

Driver side headrest deployed (AHR system) while driving at a speed of 55 mph with no accident. Driver bit tongue while driving. I have found many complaints of this issue online. Vehicle hasn't been inspected at this time since it happened a little over a week ago while on vacation. There were no warning signs that it was going to happen. Just purchased this 2016 Chrysler Town and County a little over a month ago and now have this repair to consider of a faulty "safety" system.

The contact owns a 2016 Chrysler Town and Country. The contact stated while driving at an undisclosed, the contact became aware of a failure with the transmission. The contact stated that the vehicle could not be shifted out of neutral. There was no warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was towed to the dealer where it was diagnosed as a failure with the transmission pump. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000.

The driver's seat headrest went off. The leather front popped off from the backing. Inside you can see where there is plastic broken and we can't push the pieces back together. The pop of it going off was loud and thank goodness I wasn't driving on the highway when it happened. Vehicle was not in motion when it went off. We were cleaning out the van and wiping down the seat when it happened. It was literally a ticking time bomb and I'm afraid that the passenger side is going to do this too.

The contact owns a 2016 Chrysler Town and Country. The contact stated that after shifting to reverse(R), the vehicle failed to respond while depressing the accelerator pedal. The contact stated that the failure mainly occurred while reversing on gravel and on a slight decline. The MIL warning light and the TPMS warning light were illuminated. The contact stated that the vehicle responded as needed while reversing on a flat road surface. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 146,000.

My 2016 Chrysler Town and country van, started making horrible noises while I was circling to get my friend at the airport. There was no warning light and no place to stop. I slowly drove 2 miles to a gas station and parked it over night, got it towed to my regular shop in the morning. They told me transmission oil pump had failed. They referenced me to NTHSA SAFETY RECALL 16V461000 ( Chrysler recall number S44 ) for transmission oil pump. Recall was for dates Aug 2015 thru Aug 2016. My vehicle DOM was December 2015, right in the middle of the recall date range. However, for unknown reasons, my VIN is not included in the NTHSA recall and Chrysler / FCA / Stellantis is refusing to pay for the $7500 repair. I would like NTHSA to please add my VIN number to the above referenced recall. Please let me know next steps. Thank you!

The contact owns a 2016 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the transmission failed, and the vehicle was towed to an independent mechanic. The transmission was replaced, and the contact related the failure with an unknown recall; however, the vehicle was not included. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 149,000. The VIN was not available.

The sliding drivers side door is locked shut and will not open. I have seen a notice for this vehicle model but for some reason this VIN does not show it.

While driving, vehicle gradually lost power and suddenly turned off with out warning.

The contact owns a 2016 Chrysler Town and Country. The contact stated while his wife was driving approximately 20-25 MPH, the vehicle lost motive power. The check engine warning light was illuminated. The contact's wife was able to restart the vehicle and drove to an independent mechanic, where it was diagnosed that the transmission pump had failed. The mechanic determined that the failure was related to NHTSA Campaign Number: 16V461000 (Power Train). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

1. Engine runs but when I shift into reverse, drive etc. Car does not move. When I took it to be looked at, they said that my transmission doesn't have pressure. There was no indicator lights on the dash or any reason for me to think anything was wrong until I went out to drive my kids to school and it wouldn't move. Available for inspection on request.

Spark plugs and motor/transmission mount fixed but car started shutting off when I would come to a stop. Took it back to dealership and they stated the TCC failed and was replaced, started messing up again a week later. Wouldn’t start , I had the battery and alternator checked and both are good. It is currently back in the shop.

Transmission shifts very hard at 85 thousand miles

Driver side sliding door failures to open. It can not be unlocked & it can not be opened manually. Started on may 23,2024. Navigation system does not work also.. Stopped working 3yrs ago.

The contact owns a 2016 Chrysler Town and Country. The contact stated that while his wife was driving approximately 35 MPH, there was a loud buzzing sound coming from the transmission. The contact stated that moments later the vehicle lost motive power and stalled. The vehicle was towed to the residence and the contact used a diagnostic machine to retrieve a transmission failure. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 16V461000 (Power Train). The contact stated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 74,000.

Transmission is slipping, hard shifting, delayed engagement. I checked and it says this van is not in recall but it is doing the same thing

My rear passenger sliding door doesn't lock. My rear driver sliding door won't open. This is a safety problem if I was ever in a wreck and couldn't get my Grandaughter out the door due to her being in a car seat. This is a serious safety issue. If the car caught fire you would put someone in grave danger if they were in the back seats and the door wouldn't open. This is a huge problem with these vehicles and I don't think we should have to pay for it, Chrysler should.

The contact owns a 2016 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle lost motive power. The contact was able to coast the vehicle to the shoulder of the roadway. Due to the failure, the vehicle was almost rear-ended. The vehicle was towed to an independent mechanic where it was diagnosed with a failed transmission and that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 96,000.

Chrysler is aware that they have a faulty engine oil filter adapter in many of their automobiles but are refusing to do a recall to address the issue. Mine finally began leaking just a couple drops on the cement no warning light. Brought it into the shop and was confirmed that the adapter was leaking ALOT whole engine was covered. This could have led to my car seizing up on the highway without a warning light at all!

The contact owns a 2016 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the vehicle briefly began to shake violently and jerk. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the hydraulic pressure sensor. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed a failure with the transmission pump. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 117,000.

The oil cooler and oil filter housing unit is made of plastic becomes cracked and leaks oil and coolant. with it leaking oil and coolant the engine can seize and over heat. I have had the same problem with my 2012 Chrysler town and country with the same plastic oil cool/oil filter housing unit.

Ticking started in the engine, idle is rough most times, #2 cylinder misfire and does not accelerate when gas pedal is pressed. occasional cut off while driving or stopping at a light. mechanic checked codes to verify. In september of 2023 transmission was replaced by a certified shop after the same similar issues. keep dumping money into a car that i am still paying on and maintain according to the maintenance schedule.

Oil leakage. I’ve read numerous reports online with the same year make and model about oil leakage we bought this car used without doing and research first just because we needed a car. And when I notice the oil leak I’ve been doing research and a lot of people have had the same problem causing people to spend ALOT of money to fix it which could have been prevented.

On 9/29/23 while traveling on Rt. 17 West in the Town of Goshen, NY my vehicle experienced an unexpected loss of motive power. The vehicle was towed to the Chrysler dealership I purchased it from in Newburgh, NY and diagnosed with multiple trans failures requiring a new transmission. My husband contacted Chrysler Customer Service 800-992-1997. There is a recall S44 on 2015/2016 Dodge Grand Caravan/Chrysler Town & Country vehicles with 3.6L engine - code ERB and an automatic transaxle - code DG2 built from July 31, 2015 thru April 18, 2016. Chrysler Customer Service said there is no recall on my vehicle and recalls are based on the VIN. Recall S44 - The transaxle oil pump may experience a loss of hydraulic oil pressure due to an improperly manufactured transaxle oil pump. A loss of transaxle hydraulic oil pressure while driving will result in a loss of motive power and could cause a crash without warning. This is what I experienced when my failure occurred. I spoke to one of the service managers at the dealership's repair shop and he gave me the following information on my vehicle: Build Date: 2/19/2016 In Service Date: 3/1/2016 Engine Code: ERB Transaxle Code: DG2 The complaint I filed with Chrysler is closed - Case# [XXX]. They were not going to do anything to help us. I have owned a Dodge Grand Caravan, and 2 Town and Countries over the span of 20 years while raising my 3 children and I still drive one to this day. The build date, engine code, and transaxle code all fall wi

On 9/29/23 while traveling on Rt 17 West in the town of Goshen, NY my vehicle experienced an unexpected loss of motive power. The vehicle was towed to the dealership I purchased it from in Newburgh, NY and diagnosed with multiple trans failures requiring a new transmission. My husband contacted Chrysler Customer Service 800-992-1997. There is a recall S44 on 2015/2016 Dodge Grand Caravan/Chrysler Town and Country vehicles with 3.6L engines - code ERB, and automatic transaxle - code DG2 built from July 31, 2015 thru April 18, 2016. Chrysler told us there is no recall and recalls are based on the VIN. Recall S44 - The transaxle oil pump may experience a loss of hydraulic oil pressure due to an improperly manufactured transaxle oil pump. A loss of transaxle hydraulic oil pressure while driving will result in a loss of motive power and could cause a crash without warning. This is what I experienced when my failure occurred. I spoke with one of the service managers at the dealership's repair shop and he gave me the following information: Build Date: 2/19/2016, In Service Date: 3/1/2016, Engine Code: ERB, Transaxle Code: DG2. The complaint I filed with Chrysler is closed - Case# [XXX]. They were not going to help us. I have owned a Dodge Grand Caravan, and 2 Chrysler Town and Countries over the span of 20 years while raising my 3 children and still drive one to this day. The build date, engine code, and transaxle code all fall under the guidelines of the recall. Chrysler Customer S

The contact owns a 2016 Chrysler Town and Country. The contact stated while driving approximately 35 MPH, the transmission failed to shift into high gear. The vehicle was revving. The contact also stated that the vehicle had failed to start. There were no warning lights illuminated. The vehicle was taken to a service station to have the transmission replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact there was no recall coverage for the failure. The contact stated that the failure was related to NHTSA Campaign Number: 16V461000 (Power Train). The failure mileage was 82,000.

Defective door-latching system; in particular: the driver side, (left side), passengers sliding door; which resulted in occupant being trapped in vehicle until we were able to extricate through other door. There is a pending class action lawsuit regarding this defect: UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF MICHIGAN Case 2:21-cv-11696-JEL-DRG; failure occurred with no warning and does not allow for manual operation of the door system. This defect poses an extreme safety hazard, as it is possible that both passenger doors could be affected, essentially trapping the occupants in the mid and rear seating compartments.

The rear door on Left side won't unlock, it won't unlock or open at all. It's stuck in closed position and cannot be open manually.

Transmission pump failure resulting in gear slippage and loss of power while my wife was driving. Seems to be the exact issue specified in an already existing Recall, but doesn't seem to apply to our 2016 Chrysler minivan. I'm not sure why it does not apply. 2016 Chrysler Town & Country Recall Item Affected: POWER TRAIN: AUTOMATIC TRANSMISSIONDate Announced: 06/23/2016Description of Recall:Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.Action Need To Fix It:Chrysler will notify owners, and dealers will replace the transmission pump, free of charge. The recall began on August 18, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S44.

The hydraulic pump went out - causing transmission failure.

Entered the highway and attempted to accelerate and bring car up to speed to match other cars. Car reached 55 mph but could not go faster and did not shift into higher gear. Noticed a high pitch noised coming from engine compartment. Over the course of a few hours the car would lag when shifting into reverse and would lurch forward when it did kick in. The car was taken to NAPA for a diagnostic where they diagnosed a problem with the transmission and that the car had transferred into "limp" mode. We were informed by Jet Automotive the transmission requires an overhaul.

The contact owns a 2016 Chrysler Town and Country. The contact stated that after arriving at her destination, she became aware that both the driver's and passenger's side sliding doors were jammed. Upon applying great force, the contact was able to open the driver's side door, and after visual inspection, she observed the sliding door was off the track with electrical wires exposed. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The dealer was also unable to open the passenger’s side sliding door. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 93,000.

Front end accident-airbags did not deploy

While driving today the vehicle stopped shifting and the check engine light turned on. When I pressed the gas pedal the RPM gauge would go to 4 or 5 but the vehicle wouldn’t move initially. It jolted forward after a few seconds of pressing the gas. Because I had my children in the vehicle, I slowly drove to the garage I see regularly. They checked the code and with that revealed it was something to do with the transmission fluid pressure and the power steering pump.