Page 5 of 14 · complaints 201–250 of 681

2013 Chrysler Town And Country complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Electrical System
Filed Aug 29, 201990,000 milesWI

MY VEHICLE SHUTS DOWN RANDOMLY. I CAN BE GOING 55MPH, 45 MPH, 35MPH, 25MPH, 10MPH, AT A STOP LIGHT, AS WELL AS TURNING, IT HAS HAPPENED DURING ANY AND ALL OF THOSE. NO TURN SIGNALS, POWER STEERING, BRAKES. BEEN HAPPENING MONTHS. 1 DEALER AND 2 MECHANICS CANNOT FIND ANY ISSUE. OCCURED 7 TIMES TODAY IN A 3 MILE ROUND TRIP.

Unknown or Other
Filed Aug 26, 2019110,000 milesAZ

PASSENGER SIDE ACTIVE HEADREST RESTRAINT WENT OFF UNEXPECTEDLY. VEHICLE WAS STATIONARY, ENGINE OFF. NO ONE IN VEHICLE AT THE TIME.

Seats › Front Assembly › Head Restraint1 injured
Filed Aug 21, 2019119,000 milesFL

ON 8/15/19, MY 2013 CHRYSLER TOWN AND COUNTRY FRONT PASSENGER SEAT HEAD RESTRAINT DEPLOYED WITHOUT BEING INVOLVED IN A COLLISION. I WAS IN THE PASSENGER SEAT RIDING UNDER NORMAL CONDITIONS ON THE CITY STREET AT APPROXIMATELY 25 MPH WHEN THE HEADREST POPPED OUT AND HIT ME IN THE HEAD THROWING MY HEAD FORWARD CAUSING MY HAT AND SUNGLASSES TO FLY INTO THE DASHBOARD. MY NECK WAS SORE FOR A DAY OR 2 BUT I DO NOT HAVE LINGERING PHYSICAL ISSUES THAT I KNOW OF. I CONTACTED CHRYSLER CUSTOMER SERVICE VIA THE MOPAR WEBSITE CHAT AND THE CUSTOMER SERVICE REPRESENTATIVE REFERRED ME TO MY LOCAL DEALER WHICH QUOTED ME $700 TO REPLACE THE DEFECTIVE HEADREST. UPON INSPECTION, THE THIN PLASTIC MOUNT THAT RETAINS THE METAL RELEASE BAR CRUMBLED CAUSING THE HEADREST TO DEPLOY. THIS IS APPARENTLY AN ISSUE AS I HAVE READ ON CAR FORUMS HUNDREDS OF ACCOUNTS OF THIS SAME ISSUE HAPPENING TO PEOPLE WITH THIS SAME HEADREST. I HAVE ALSO READ THAT THERE IS A CLASS ACTION SUIT THAT HAS BEEN FILED AGAINST CHRYSLER FOR THIS. THIS IS DANGEROUS AND COULD CAUSE A FATAL ACCIDENT IF A DRIVER IS HIT IN THE HEAD WHILE DRIVING.

Air Bags
Filed Aug 13, 201995,000 milesVA

THE AIRBAG LIGHT ON MY 2013 TOWN & COUNTRY WILL NOT TURN OFF. AND I CANNOT DETERMINE WHAT IS CAUSING THE AIRBAG LIGHT TO TURN ON. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE AIRBAG LIGHT EITHER.

Electrical System
Filed Aug 10, 2019150,000 milesOH

VAN WILL SHUT OFF WHILE DRIVING BETWEEN THE SPEEDS OF 20 TO 40. NO WARNINGS OR SIGNS JUST STOPS RUNNING. WE HAVE HAD THE VAN SCANNED AND NO CODES OR ISSUES THE TECH HAD US REPLACE THE BATTER BUT THE ISSUE IS STILL OCCURRING AND WITH MORE RESEARCH ON THE WEB THIS IS A COMMON PROBLEM WITH NO SOLUTION. THIS IS HAPPENED MULTIPLE TIMES AND IS VERY DANGEROUS. WE PURCHASED THE VAN USED AND THERE SEEMS TO BE NO RECALLS FOR IT.

Electrical System
Filed Aug 7, 2019111,000 milesPA

THIS IS THE SECOND TIME THIS ISSUE HAS OCCURRED WHILE DRIVING WITH MY FAMILY. THE FIRST TIME, MY WIFE WAS TAKING A LEFT TURN AND THE VEHICLE COMPLETELY SHUT OFF. WE TOWED THE VEHICLE TO THE SHOP, AND NO CODES POPPED IN THE DIAGNOSTIC SYSTEM OR ANYTHING. THEY SUGGESTED CHANGING SPARK PLUGS, CLEANING FILTER, ETC... $450 LATER. TODAY I WAS DRIVING THE VEHICLE (AFTER BUYING A BRAND NEW BATTERY) GOING AROUND 40-50 MPH, AND THE VEHICLE SHUT OFF COMPLETELY. THANK GOD I WAS ABLE TO PULL OFF THE ROAD. THERE ARE NO COMPUTER CODES, AND I'M NOT SURE WHAT TO DO. THIS ISN'T SAFE, AND IT'S SCARY TO DRIVE.

Service BrakesCrash
Filed Jul 30, 2019100,000 milesNC

I'M NOT SURE WHAT EXACTLY HAPPENED, THE VEHICLE IS PENDING INVESTIGATION. I ATTEMPTED TO STOP THE VEHICLE, PRESSING THE BRAKES DOWN AS HARD AS POSSIBLE, AND THE VEHICLE WOULDN'T STOP. THE OTHER VEHICLE WAS HIT FROM BEHIND AT A LIGHT I WAS PROBABLY GOING AROUND 40 MPH. ALSO, WHEN WE FIRST BOUGHT THE VEHICLE IT HAD A HABIT OF TURNING OFF WHILE DRIVING. FINALLY GOT THAT FIXED. IT TURNED OUT TO BE THE MASTER POWER CYLINDER OR SOMETHING LIKE THAT.

Unknown or Other
Filed Jul 25, 2019124,579 milesWV

ON 6/11/19 I TOOK MY VAN TO HAVE A OIL CHANGE AND TIRES ROTATED. ABOUT 30 MINUTES LATER MY VAN DINGED AND THE BRAKE LIGHT, ABS LIGHT, TRACTION LIGHTS CAME ON AND THE SPEEDOMETER QUIT WORKING. I TOOK IT BACK TO THE GARAGE AND TOLD THEM WHAT HAPPENED. IT WAS THERE THAT I FOUND OUT THE ELECTRIC DOORS DID NOT WORK. THEY SAID THEY HADN'T DONE ANYTHING THAT WOULD CAUSE THAT. THEY SENT ME TO A GARAGE BEHIND THEM. THEY COULD FIND ANYTHING ON THEIR MACHINE. RESET THE LIGHTS AND I LEFT. WITHIN A FEW FEET THE LIGHTS CAME BACK ON AND THE SPEEDOMETER QUIT. I TOOK IT TO MY MECHANIC. HE COULD NOT FIND THE PROBLEM. THE SPEEDOMETER AND THE ELECTRIC DOORS DID START WORKING AGAIN. HE SENT ME TO RAMEY'S CHRYSLER PRINCETON WV. ON 6/17/19 THEY SAID IT WAS A RIGHT REAR WHEEL SENSOR. MY MECHANIC PUT IT ON BUT IT DIDN'T FIX THE PROBLEM. HE SENT ME BACK TO RAMEY'S. ON 7/10/19 THEY SAID I NEEDED THE RIGHT FRONT WHEEL SENSOR. THAT DIDN'T FIX THE PROBLEM. I HAD THE WHEEL BEARINGS CHECKED BUT THEY WERE ALRIGHT. I TOOK MY VAN BACK ON 7/24/19 1:00PM PER MY MECHANIC REQUEST TO CHECK THE TIPM MODULE AND TO CALL HIM SO HE COULD TALK TO SOMEONE UP THERE. THEY SAID THAT IT MIGHT NOT BE THAT AND I NEEDED TO LEAVE THE VAN THERE SO THEY COULD DO AN IN-DEPTH ANALYSIS. I HAVE NOT HEARD FROM THEM AND THEY HAVE NOT CALLED MY MECHANIC. I EVEN ASK ON FB IF ANYONE WOULD KNOW WHAT THE PROBLEM WAS. MOST SAID THAT THEY COULD NOT FIND A SOLUTION SO THEY JUST DRIVE IT THE WAY IT IS. I NEED MY CRUISE CONTROL DUE TO MY BACK AND

Unknown or Other
Filed Jul 25, 201979,000 milesOH

AFTER DOING RESEARCH ONLINE I HAVE FOUND THAT MANY PEOPLE, INCLUDING MYSELF HAVE HAD THE REAR EVAPORATOR FAIL DUE TO CHRYSLER'S POOR DESIGN AND THEN ARE CHARGING UPWARDS OF $1000 TO FIX THE PROBLEM.

Electrical System
Filed Jul 19, 201960,000 milesMI

2013 CHRYSLER TOWN & COUNTRY TOURING VAN. TO OUR SURPRISE, SHORTLY AFTER OWNING THE VEHICLE IT WOULD RANDOMLY JUST SHUT OFF ALL POWER WHILE DRIVING ON THE ROAD OR EXPRESSWAY. THE FIRST TIME THIS OCCURRED WE WERE ON I-75 WHEN ALL POWER STOPPED, THE QUICKEST THOUGHT WAS TO PUT THE VAN IN NEUTRAL AND RESTART THE VEHICLE. WE BEGAN TO ATTEMPT TO PROBLEM SOLVE AND KEPT ZONING IN ON THE FOB AND IGNITION AREA. MY DAUGHTER AND I WERE DRIVING TRYING TO RE-ENACT A TIME IT HAD STALLED WHEN I HAD GONE OVER A SPEED BUMP. I BEGAN TO TAP THE FOB AND IT COMPLETELY LOST POWER AND SHUT DOWN. EACH TIME THE FOB WAS TAPPED THE POWER WOULD SHUT DOWN. (WE TOOK VIDEO ON OUR PHONE). WE WERE ELATED TO FINALLY HAVE AN ANSWER. MY SON IN LAW WHO IS VERY SAVVY IN AUTOMOBILES AND RESEARCHING ON LINE FOUND THERE WERE OVER THREE HUNDRED (300) COMPLAINTS FOR THIS EXACT ISSUE'A 'FAULTY IGNITION SWITCH'. WE HAD TAKEN THIS VEHICLE IN TO TWO REPUTABLE CAR REPAIR SERVICE CENTERS, ONE BEING A CHRYSLER DEALER AND NEITHER COULD DUPLICATE THE PROBLEM. ONCE WE TARGETED (SOLVED) THE ISSUE, I TOOK IT TO MY REPUTABLE SERVICE CENTER WHO CONFIRMED IT INDEED WAS A 'FAULTY IGNITION SWITCH'. I FELT THE NEED TO EXPRESS MY HEART AS THIS IS/WAS A VERY DISTURBING SITUATION TO BE DRIVING AND RANDOMLY WITHOUT WARNING HAVE THIS VAN COMPLETELY SHUT DOWN IN VERY BUSY DAY TO DAY TRAFFIC. ALSO DURING ALL THIS MY HUSBAND UNEXPECTANTLY PASSED AWAY AS WE WERE TRYING TO FIND A RESOLUTION FOR THIS, FORTUNATELY I PERSEVERED TO SOLVE THE PROBLEM

Vehicle Speed ControlCrash2 injured
Filed Jul 18, 201990,000 milesFL

TL* THE CONTACT OWNED A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE APPLYING PRESSURE TO HER BRAKE PEDAL TO THE PARK THE VEHICLE, THE VEHICLE BEGAN TO MOVE FORWARD ON ITS OWN AT HIGH RATE OF SPEED. THE CONTACT BEGAN PUMPING THE BRAKES TO NO AVAIL. THE CONTACT WAS STEERING THE VEHICLE TRYING TO AVOID IMPACT WITH AN APARTMENT BUILDING. RED AND YELLOW WARNING LIGHTS BEGAN FLASHING AS THE VEHICLE PROCEED TO JUMPED THE CURB AND CRASH INTO THE APARTMENT BUILDING. THE CONTACT STATED THAT UPON IMPACT, THE AIR BAGS DID NOT DEPLOY AND THE VEHICLE WOULD NOT UNLOCK. THE CONTACT'S DAUGHTER, WHO WITNESSED THE CRASH, WAS ABLE TO MANUALLY OPEN THE PASSENGER SLIDING DOOR FOR THE CONTACT TO EXIT. THE FIRE DEPARTMENT AND THE POLICE DEPARTMENT ARRIVED AT THE SCENE, A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALERSHIP (PRESTON HOOD CHEVROLET SERVICE 212 HOLLYWOOD BLVD NW, FORT WALTON BEACH, FL 32548 (877) 389-0395) WHERE THE VEHICLE WAS TOTALED. WHILE THE CONTACT'S BLOOD PRESSURE SPIKED AFTER THE CRASH, IT EVENTUALLY STABILIZED AND DID NOT NEED FURTHER MEDICAL ATTENTION AT THE SCENE. HOWEVER, AFTER THE ACCIDENT, THE CONTACT HAD EXPERIENCED PAIN IN HER LOWER BACK AND HAD TROUBLE WALKING ON HER LEFT SIDE, SHE ALSO EXPERIENCED SEVERE HEADACHES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AND THERE WERE NO RECALLS RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS 90,000. *DT*JB *AS *TR

Unknown or Other
Filed Jul 1, 201988,324 milesOH

REAR AC EVAPORATOR RUSTED OUT WHOLE REAR AC SYSTEM LINES RUSTED OUT AND NEED REPLACED

Service Brakes
Filed Jun 28, 2019FL

CAR WOULD NOT STOP IMMEDIATELY WHEN BRAKES WERE APPLIED...PAID OVER $950 TO FIX. ALSO HAD OVERHEATING..REPLACEMENT OF HEATER HOSE THAT GOES TO FIREWALL. PART ALONE COST $250. OVERHEATING ON HIGHWAY.

Unknown or Other
Filed Jun 26, 2019FL

MY CAR NEEDED A TUNE UP AND I TOOK THE CAR FOR REPAIR WHEN THEY CALLED ME THEY TOLD ME THAT I HAVE A LEFT CYLINDER HEAD THAT IS BROKEN AND NEEDS TO BE REPAIRED. HE TOLD ME THAT THOSE CARS HAVE A EXTENDED WARRANTY OF 10 YEARS 150,000 MILES WHICH EVER COMES FIRST. BUT IT IS NOT SHOWING UP. HE TOLD ME THAT I SHOULD CALL THE CHRYSLER GROUP AND FIND OUT ABOUT THE EXTENDED WARRANTY. I HAVE SPOKEN TO NUMEROUS REPS AND GET A RUN AROUND. MY VEHICLE SHOULD BE COVERED. IT HAS THE SAME PIECE DAMAGED, MOTOR IS THE SAME AND MODEL IS THE SAME. TO REPAIR THIS PIECE IT IS $2,500 IN LABOR AND $800 THE PIECE. I CANNOT AFFORD THIS. I NEED SOME ASSISTANCE REGARDING THIS ISSUE. PLEASE ASSIST. I WOULD LIKE TO GET THIS REPAIRED AS SOON AS POSSIBLE. MY CAR HAS 138400 MILES AND USE MY CAR EVERYDAY FOR WORK. I HAVE INCLUDED MANY ARTICLES THAT TALK ABOUT THIS WARRANTY HTTPS://WWW.MOTORTREND.COM/NEWS/CHRYSLER-EXTENDS-PENTASTAR-V-6-WARRANTIES/ HTTPS://WWW.AUTONEWS.COM/ARTICLE/20140616/RETAIL05/306169945/CHRYSLER-EXTENDS-WARRANTY-ON-SOME-2011-13-V-6S

Engine
Filed Jun 25, 201960,000 milesIA

THE AC WENT OUT AND AFTER DIAGNOSIS THE ISSUE IS THAT THE REAR AC COIL HAS SEIZED UP AND WILL NOT RELEASE TO BE REPAIRED

Power Train
Filed Jun 20, 2019136,000 milesTN

THE FLYWHEEL HAS BROKEN AND THIS APPEARS TO BE A VERY COMMON PROBLEM THAT MANY HAVE HAD TO REPAIR. THERE SEEMS TO BE A MISALIGNMENT ISSUE OR A WEAKNESS IN THE MATERIAL USED TO MANUFACTURE THE FLYWHEEL. THE VAN STARTED WITH A SOUND SIMILAR TO THE VIBRATION OF A LOOSE HEAT SHIELD. THEN CAME THE VIBRATION AND SHAKING AT IDOL, SIMILAR TO AN ENGINE MISS ON ONE OF THE CYLINDERS. NO OF THOSE WERE THE PROBLEM. THEN, THE VAN WAS IN MOTION AND ALL OF A SUDDEN IT WOULDN'T GO WHILE PRESSING THE ACCELERATOR. PULLED THE VAN TO THE SIDE. SHUT DOWN THE ENGINE AND TRIED TO RESTART. THE STARTER NOW SPINS FREELY WITH NO RESISTANCE. THIS SHOULD HAVE BECOME A RECALL A FEW YEARS AGO AND CORRECTED BEFORE THIS MODEL WAS EVER MANUFACTURED.

Air Bags
Filed Jun 11, 201957,800 milesOR

I WAS DRIVING DOWN THE ROAD AND THE PASSENGER HEADREST DEPLOYED. FORTUNATELY NO-ONE WAS IN THE PASSENGER SEAT. DEALERSHIP SAYS IT IS BROKEN AND SINCE MY CAR IS OUT OF WARRANTY I HAVE TO PAY TO FIX IT. THIS IS A MAJOR SAFETY MALFUNCTION ON THE HEADREST.

Electronic Stability Control (esc)
Filed Jun 8, 2019140,000 milesKS

THE TELEMATICS MODULE GOES BAD IN THESE MODELS. LOOSING ALL GAUGES AND WIPER CONTROL WITHOUT WARNING. THIS OFTEN RESULTS IN COSTLY DIAGNOSTICS THAT LEAVE THE DRIVER IN AN UNSAFE VEHICLE. THE VEHICLE WILL STILL DRIVE AND OPERATE. THIS CAN HAPPEN IN MOTION OR STATIONARY.

Power Train
Filed Jun 4, 201990,000 milesIA

I HAVE ALREADY REPLACED THE OIL FILTER ADAPTER HOUSING AS MANY HAVE COMPLAINED ABOUT, BUT I AM STILL HAVING AN OIL LEAK JUST A FEW MONTHS LATER. NOW WHEN I DRIVE SOMETIMES THE ACCELERATOR GOES OUT SO I JUST CRUISE UNTIL IT COMES BACK ON. IT HAPPENS AT HIGHWAY SPEEDS AND IN TOWN DRIVING

Electronic Stability Control (esc)
Filed May 29, 2019NY

THE SLIDING DOOR TRACK FELL APART AND WIRES ARE HANGING OUT OF THE DOOR. THE CONTROL PANEL FOR THE WINDOWS IS NOT WORKING. ONE OF THE REAR SEATBELTS ARE STUCK. THERE IS A DELAY IN THE STARTER. THE AIR BAG LIGHTS ARE ALWAYS ON.

Power Train
Filed May 28, 2019144,000 milesOH

WHEN STARTING OUT FROM A RED LIGHT RPMS WENT UP BUT VAN DID NOT MOVE, WHINING SOUND HEARD. VAN CLUNKED INTO GEAR AND MOVED FREELY AFTER REACHING HIGHER GEARS. HOWEVER TRANSMISSION SLIPPING AT LOW GEARS WORSENED THRU OUT THE DAY. TRANSMISSION HAD TO BE REPLACED

Air Bags
Filed May 6, 201973,000 milesAZ

WHILE DRIVING ON A CITY STREET, THE PLASTIC BRACKET THAT HOLDS THE RETAINING ROD IN THE 'ACTIVE HEAD RESTRAINT SYSTEM' BROKE (PASSENGER SIDE), PREMATURELY RELEASING THE HEADREST. THE HEADREST CANNOT BE RESET AS INTENDED BY THE MANUFACTURER DUE TO THE NATURE OF THE BREAK. HAD THIS HAPPENED ON THE DRIVER SIDE, IT COULD CAUSE AN ACCIDENT.

Power Train
Filed May 2, 201941,000 milesWA

DRIVING VEHICLE ON SUBURBAN STREETS I NOTICED THAT THE VEHICLE WOULD HESITATE AT TAKE OFF AND THEN SLAM INTO GEAR. THIS HAPPENED AT EVERY STOP. THEN WHILE DRIVING THE ENGINE WOULD REBOUND BUT THE TRANSMISSION WOULDN'T ENGAGE. PULLED OVER AND TURNED OFF ENGINE, RESTARTED AND DROVE BUT AGAIN SLAMMED INTO GEAR. MANAGED TO MAKE IT TO A PARKING LOT AND PULLED IN. HAD VEHICLE TOWED HOME. LATER HAD VEHICLE TOWED TO DEALER"CHECKED AND FOUND VEHICLE WON'T MOVE AND TRANSMISS ION PUMP IS WHINNING, FLUID IS BURNT, CHECKED DTC' S P0944 LOSS OF PRIME, P0731 GEAR RATIO ERROR IN 1 ST, P0846 2-4 OR 2C PRESSURE SWITCH RATIONALITY, R TRANSMISSION HAS HARD INTERNAL FAILURE, RECOMMEND REPLACING TRANSMISSION" . VEHICLE HAS 41000 MILES ON IT. 4700 DOLLARS TO REPLACE FAULTY TRANSMISSION.

Service Brakes
Filed Apr 3, 201981,400 milesIL

MY WIFE WAS DRIVING 40 MPH AND THE ENGINE TURNED OFF. IT WAS 5 PM AND RUSH HOUR WITH CARS ALL AROUND HER. SHE NOTICED A WALGREENS COMING ON HER RIGHT. SHE HAD NO TURN SIGNAL TO ALERT THE DRIVER BEHIND HER. MY WIFE TRIED TO SLOW DOWN TO TURN BUT REALIZED THAT SHE HAD NO BRAKES. SHE TURNED INTO THE PARKING LOT AND HAD NO POWER STEERING. SHE HAD TO USE THE EMERGENCY BRAKE TO STOP. MY WIFE HAD BOTH MY SONS IN THE CAR WITH HER. SHE THEN PUT THE CAR IN PARK AND WAS ABLE TO TURN THE CAR BACK ON. THIS HAS HAPPENED TWO TIMES BEFORE THIS. EACH TIME I HAVE BROUGHT IT TO THE DEALER AND THEY SAY THERE IS NOTHING SHOWING UP AND IT DOESN'T DO IT WHEN THEY DRIVE THE VEHICLE. CHRYSLER WAS CONTACTED ON 4/1/19 AND THEY ISSUED A CASE NUMBER 58294804. THEY ASKED IF I WANTED TO GET IT FIXED OR A BUYBACK. I SAID BUYBACK. I CALLED ON 4/3/19 TO CHECK THE STATUS AND THEY SAID THEY ARE STILL INVESTIGATING.

Power Train
Filed Mar 20, 201990,000 milesMN

TRANSMISSION WENT OUT DUE TO FAILURE OF HYDRAULIC PUMP WITH NO PRIOR ISSUES. WELL MAINTAINED 90,000 MILES. HAPPENED WHILE TURNING LEFT 10-15MPH ON CITY STREET.

Air Bags
Filed Mar 13, 201998,000 milesVA

PASSENGER SEATBELT BUCKLE PRETENSIONER DEPLOYMENT CONTROL - CIRCUIT OPEN. CAUSING A LOST COMMUNICATION WITH RIGHT B-PILLAR IMPACT ACCELERATION SENSOR, LOST COMMUNICATION WITH THE RIGHT DOOR TRACK IMPACT ACCELERATION SENSOR AND SEAT BELT LIGHT. VEHICLE WAS STATIONARY.

Engine
Filed Mar 7, 2019MN

VEHICLE STALLS INTERMITTENTLY AND SHIFTS OFF WHILE DRIVING, IN REVERSE, ESPECIALLY AT STOP LIGHTS.

Electrical System
Filed Mar 6, 201972,000 milesNJ

MY 2013 CHRYSLER TOWN AND COUNTRY KEEP CUTTING OFF WHILE I WAS DRIVING EVEN ON THE HIGHWAY WHICH IS VERY DANGEROUS WITH 6 CHILDREN IN THE CAR. I TOOK IT TO THE DEALER TO DIAGNOSE THE PROBLEM NOTHING READ ON HIS MACHINE SO HE REFERRED ME TO CHRYSLER. I TOOK HAD IT TOWED TO CHRYSLER WHO SAID IT WAS THE STARTER AFTER MISDIAGNOSING MY CAR THEY TOLD ME IT WAS THE TOTALLY INTEGRATED POWER MODULE AND IT WOULD COST $1700 AFTER I ALREADY HAD TO PAY 548 FOR A NEW STARTER. I CHOSE TO HAVE MY CAR TOWED BACK HOME AS I COULD NOT AFFORD TO PAY THAT AMOUNT AND A CAR PAYMENT. AFTER FURTHER RESEARCH I DISCOVERED THIS TO BE A COMMON PROBLEM WITH CHRYSLER TOWN AND COUNTRY WHERE THEY HAVE SETTLED CLASS ACTION SUIT IN 2006 FOR THIS ISSUE CAUSING DEATHS IN CALIFORNIA AND IN 2012 IN SOUTH CAROLINA. THE TIPM(TOTALLY INTEGRATED POWER MODULE) HAS BEEN A COMMON PROBLEM IN THE CHRYSLER TOWN AND COUNTRY. MY CAR WAS IN MOTION SEVERAL TIMES AND CUT OFF AND THEN JUST WOULD NOT START. I HAD TO HAVE IT TOWED TO MY HOME AND THEN TO CHRYSLER IN LAWRENCEVILLE.

Engine
Filed Mar 5, 201978,000 milesMI

2013 ENGINE SHUTS OFF WITHIN FIRST 7 MINUTES OF DRIVING. NO WARNING IT DOESN'T STALL AND RADIO GPS AND OTHER COMPONENTS STAY ON JUST ENGINE SHUTS OFF. THIS HAPPENS ABOUT 60% OF THE TIME. FIRST TIME WAS ON HIGHWAY AFTER DRIVING 5 MINUTES GOING 60 MPH SHUT OFF AND IT ACTUALLY TURNED ITSELF BACK OUT WITHOUT ME DOING ANYTHING. ANOTHER TIME WAS AFTER DRIVING 3 MINUTES AT A STOP SIGN STARTED TO GO AND CAR SHUT OFF AFTER 1/4 MILE I HAD TO PULL OVER TO RESTART. IT'S SHUT OFF DOZENS OF TIMES REGARDLESS OF SPEED OR LOCATION. 2ND TO LAST TIME IT HAPPENED I WAS GOING OVER RAILROAD TRACK AT ABOUT 15 MPH AND LAST TIME IT HAPPENED I WAS DRIVING ON HIGHWAY AT 70 MPH. ONCE IT HAPPENED IN MY DRIVEWAY, I THOUGH IDLING IT A WHILE BEFORE DRIVING WOULD HELP BUT IT SHUT OFF WHEN I ADJUSTED MY STEERING WHEEL AFTER IDLING FOR 7 MINS.

Electrical System
Filed Mar 4, 2019150,000 milesTX

TAKATA RECALL: THE HEATER RUNS ONE DAY AND STOP THE NEXT DAY AND THE AC ALSO WHEN THE WEATHER COLD THE WINDSHIELD WILL BECOME FOGGY, AND IT IS HARD TO KEEP DRIVING THE VEHICLE, WHICH COULD CAUSE ACCIDENT. THE TRANSMISSION SENSOR LIGHT KEEP COMING ON AND OFF ON CHECK ENGINE LIGHT.

Electrical System › Ignition › Switch
Filed Feb 19, 2019138,000 milesTX

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL SEIZED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED MULTIPLE TIMES WITHIN A WEEK. THE VEHICLE WAS TAKEN TO DALLAS DODGE CHRYSLER JEEP RAM (11550 LYNDON B JOHNSON FWY, DALLAS, TX 75238, (214) 327-9361) WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 138,000.

Engine
Filed Feb 13, 201965,000 milesMO

THE WIN MODULE ON THE IGNITION FAILS CAUSING THE CAR NOT TO START, APPEARS TO BE DEAD.

Electrical System
Filed Feb 11, 201970,600 milesSD

I WAS DRIVING TODAY I LOST POWER TO THE RADIO AND TO THE DASH CLUSTER AND ALL THE WARING LIGHTS CAME ON THE WIPERS CAME ON AND YOU COULDN'T TURN THEM OFF AND THE VAN STAYED RUNNING BUT YOU DIDN'T KNOW HOW FAST YOU WERE GOING THEN EVERYTHING WOULD COME BACK ON NORMAL THEN IT WOULD GO CRAZY AGAIN IT'S IN THE DEALERSHIP NOW

Power Train
Filed Feb 7, 201958,000 milesKS

DRIVING HOME LAST NIGHT IN OUR 2013 CHRYSLER TOWN AND COUNTRY A TRANSMISSION ISSUE CAME UP OUT OF NOWHERE, WITH NO WARNING. THE VAN LOST ALL SPEED AND WAS UNABLE TO KEEP UP WITH TRAFFIC. IT WAS A DANGEROUS SITUATION THAT THANKFULLY AVOIDING ANY ACCIDENTS. THE VAN ONLY HAS 58,000 MILES. A CERTIFIED TECHNICIAN HAS LOOKED AT IT AND SAID IT WILL NEED A NEW TRANSMISSION DUE TO INTERNAL FAILURE OF THE PUMP AS THERE'S NO PUMP PRESSURE. HE MENTIONED THAT HE'S PERSONALLY SEEN SEVERAL OF THESE PROBLEMS WITH PREMATURE TRANSMISSION FAILURE DUE TO DESIGN FLAW; INCLUDING ONES LOW MILEAGE ONES LIKE OURS. I'VE SPOKEN WITH SEVERAL OTHER MECHANICS AND ALL HAVE SAID IT'S AN ISSUE SEEN TOO FREQUENTLY. I CALLED THE LOCAL DEALERSHIP (OLATHE DODGE CHRYSLER 15500 W 117TH STREET - OLATHE, KS 66062) WHERE THE VAN WAS PURCHASED FROM AND SPOKE WITH THE DEALERSHIP DIRECTOR TO SEE IF THEY COULD WORK WITH US TO CORRECT A KNOWN PROBLEM. ALL I WAS GIVEN WAS THE CHRYSLER 1-800 CUSTOMER SERVICE NUMBER. IT'S AN EXPENSIVE DESIGN FLAW BY CHRYSLER COSTING SEVERAL THOUSAND OF DOLLARS TO REPAIR.

Electrical System
Filed Feb 7, 201999,900 milesWI

JANUARY 1ST IN OSHKOSH WISCONSIN WHILE PARKED IN DRIVEWAY I WARMED UP OUR 2013 CHRYSLER TOWN & COUNTRY FOR 15 MINUTES AND LOADED UP READY TO GO AND TURNED ON WIPERS AND QUICKLY NOTICED STUCK TO GLASS FROM ICE SO TURNED SWITCH OFF. BROKE LOOSE FROM GLASS AND RETRIED WIPERS AND POOF THEY DO NOT WORK. CHECKED ALL FUSES & RELAYS AND TESTED WIPER MOTOR ALONG WITH MULTI SWITCH ALL GOOD. HOOKED MY ANSUS FX4000 SCANNER TO LEARN I HAVE A TIPM MODULE PROBLEM. NEXT ISSUE AROUSE THREE WEEKS LATER NOW AUTOMATIC LIGHTS WENT OUT TRAVELING IN A SNOWSTORM IN EVENING & DECIDED TO FURTHER THIS ISSUE. I WILL INFORM YOU'S CHRYSLER IS USING ELECTRICAL SYSTEM THAT HAS MANY, MANY ACCESSORY AND OPTIONS ALL WORK ON A GROUND BASED ENERGIZING SYSTEM. ANOTHER WAY TO PUT THIS IS MOST ALL CONTROLS ARE POSITIVE ENERGIZED AT ALL TIMES AND BODY GROUND MODULE SENDS SIGNAL TO RELAYS THAT COMPLETE GROUND CIRCUITS. ANYONE WITH HALF A BRAIN WILL REALIZE THIS IS A DISASTER WAITING TO CATCH FIRE AT ANY GIVEN TIME OR PLACE AND REPEATEDLY FAIL. WHY IS IT INNOCENT WORKING PEOPLE NEED TO DIE AND GO BROKE FOR DEALERSHIPS KNOWINGLY IGNORE DISASTERS. CALL TIPM REBUILDERS IN CALIFORNIA TO EDUCATE YOUR STAFF IN RECALLING ALL SCRAP CHRYSLERS NIGHTMARE ELECTRICAL SYSTEM HAS CAUSED & DESTROYED GOOD WORKING PEOPLE'S POCKET BOOKS FOR $1200 A POP TO REPLACE TIPM MODULE. OH AND DEALERS ALSO TELL EVERYONE THAT REPROGRAMING IS NEEDED IN REPLACING TIPM MODULE WHICH IN FACT IS A ABSOLUTELY APPALLING LIE .I HOPE TO GOD SOMEONE WAKES UP

Air Bags
Filed Feb 4, 201964,000 milesFL

DRIVERS PASSIVE RESTRAINT HEAD REST EXPLODED ON IT'S OWN, CAR WAS SITTING IN A GARAGE OVER NIGHT AND NEXT MORNING HEAD REST HAD DEPLOYED. IT SEEMS THERE WAS A RECALL ON THE PROBLEM IN JUNE OF 2013. DEALERSHIP SAYS NO RECALL. COST $1000 TO FIX.

Service Brakes
Filed Feb 1, 201974,000 milesNJ

VEHICLE SHUTS DOWN WITH NO ADVANCE WARNING! THERE ARE NO ERROR OR FAULT CODES STORED IN THE PCM. VERY DANGEROUS WHILE OPERATING ON THE HIGHWAY. THE VEHICLE IS TOTALLY DISABLED WHEN THIS OCCURS. THE CONDITION SEEMS TO BE A COMMON PROBLEM WITH CHRYSLER PRODUCTS AS DESCRIBED ON THE INTERNET. SOMEONE (FED. GOVT.) SHOULD IMMEDIATELY LAUNCH AN INVESTIGATION INTO THIS SERIOUS AND/OR DEADLY SITUATION. THE VEHICLE HAS APPROXIMATELY 74000 MILES ON THE ODOMETER. SOMEONE PLEASE HELP! TODAY IT HAPPENED THREE TIMES.

Electrical System
Filed Jan 30, 201996,000 milesMI

2013 CHRYSLER TOWN AND COUNTRY TOURING RANDOMLY SHUTS OFF WHILE DRIVING. IT'S HAPPENED 3 TIMES IN A PARKING LOT, 1 TIME IN MY DRIVEWAY IN REVERSE, AND ONE TIME ON THE HIGHWAY TRAVELING AT 55+ MPH. I LOSE POWER STEERING, POWER BRAKES, AND PROBABLY MORE. IF I PUT THE VEHICLE IN NEUTRAL AND TURN THE KEY IT HAS FIRED BACK UP.

Structure › Body › Door
Filed Jan 28, 201954,000 milesWI

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR PASSENGER SIDE SLIDING DOOR WOULD NOT REMAIN CLOSED. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

Seats
Filed Jan 23, 201989,000 milesFL

THE ACTIVE HEAD RESTRAINT ON THE DRIVERS SIDE DEPLOYED ON ITS OWN WHEN NO ONE WAS IN THE CAR.

Seats1 injured
Filed Jan 19, 201979,000 milesTX

THE FRONT PASSENGER HEADREST POPPED OPEN, HITTING MY HEAD, WHILE WE WERE SITTING IN THE PARKED CAR (AT TACO BELL EATING). IT WILL NOT GO BACK IN PLACE. THE DEALERSHIP WANTS $800 TO REPLACE IT AND CHRYSLER CLAIMS THAT OTHER VIN FROM THAT YEAR HAVE RECALLS BUT NOT MINE?! THEY WILL NOT HELP REPLACE THE DEPLOYED HEADREST.

Electrical System
Filed Jan 14, 201985,000 milesNY

WHILE DRIVING THE VAN, IT RANDOMLY STALLS AND EVERYTHING GOES DEAD ON THE CAR. THE IGNITION DOES NOT TURN OVER, IT JUST KEEPS CRANKING.AFTER A WHILE IT STARTS BACK UP AND THEN IT EVENTUALLY HAPPENS AGAIN. THIS HAPPENS AT HIGH SPEEDS AND LOW SPEED AND JUST LEAVES YOU STRANDED. NO DEALER KNOWS THE PROBLEM. IT IS VERY UNSAFE. IT HAPPENED TO MY FAMILY IN A HIGHWAY.

Structure › Body
Filed Jan 7, 2019132,000 milesTX

ON SEPTEMBER 2018 WHILE DRIVING ON THE HIGHWAY MY 2013 CHRYSLER TOWN AND COUNTRY STARTED STALLING NOTICE THAT IT WAS LOSING POWER I BARELY MADE IT HOME WHEN I TRY TO OPEN SIDE DOORS NOTICE THAT NONE OF THE POWER SIDE DOORS WOULDN'T OPEN THEY WERE STUCK WE CAN'T OPEN THE DOORS AND ONCE WE TURNED OFF THE VAN IT WOULDN'T START WE THOUGHT IT WAS THE BATTERY SO WE GOT A NEW ONE, BUT THE BATTERY WASN'T THE PROBLEM. BECAUSE WHEN WE CONNECTED THE BATTERY IT TURNED ON BUT ONCE AGAIN WE SHUT DOWN THE ENGINE IT WOULDN'T START AGAIN... WE NOTICE IT STARTED MAKING A NOISE AND LOSING POWER AND THE ENGINE SHUT DOWN AND IT WOULDN'T START AGAIN SO WE DECIDED TO DISCONNECTING THE BATTERY SO WE CAN SEE IF IT WOULD TURN ON THE NEXT DAY AND IT BUT SO THAT IT WHAT WE HAVE TO DO EVERYTIME WE WOULD GO SOMEWHERE. BUT THAN WE STARTED HAVING PROBLEMS WITH THE TRANSMISSION IT STARTED FAILING SO NOW WE ARE ALSO HAVING TO DEAL WITH THE TRANSMISSION...ALL THIS IS DRIVING US CRAZY NEVER HAD PROBLEMS WITH MY OTHER 2 TO VAN'S THAT WE BOUGHT BEFORE, BUT THIS ONE IS A LEMON IF ITS NOT ONE THING IT'S ANOTHER LAST YEAR WE HAD PROBLEMS WITH THE ENGINE HAD TO TAKE IT IN TO THE DEALERSHIP AND NOW ALL THIS ELECTRICAL AND TRANSMISSION PROBLEMS I ACTUALLY DON'T KNOW WHAT TO DO....PLEASE HELP THAT IS MY ONLY VEHICLE TO GET TO WORK.

Engine
Filed Jan 6, 201965,411 milesCA

DRIVING ON FREEWAY AT NIGHT # 2 LANE AT ABOUT 74 MPH ENGINE JUST SHUT OFF WAS ALMOST HIT BY 3 CARS. MADE IT TO SHOULDER ENGINE WOULD NOT RESTART ETC (ELECTRONIC THROTTLE CONTROL) LIGHT WAS ILLUMINATED. CALLED AAA TOW TRUCK DRIVER COULD NOT START VEHICLE . HAD VAN TOWED ABOUT 15 MILES. I RODE WITH TOW TRUCK. WHEN VAN WAS DROPPED OFF GOT INSIDE TO STAY WARM UNTIL MY RIDE ARRIVED. TRIED AGAIN TO START VAN WAS SUCCESSFUL BUT CHECK ENGINE LIGHT CAME ON. JUST BOUGHT THIS USED VAN FROM A HONDA DEALER IN COSTA MESA AS A USED CAR. IT HAS ABOUT 65,411 MILES. VERY, VERY DANGEROUS ALMOST GOT HIT 3 TIMES AS I MADE MY WAY OVER TO THE SHOULDER.

Seats › Front Assembly › Head Restraint
Filed Dec 21, 201884,662 milesNC

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED AND IDLING, A NOISE SIMILAR TO A GUNSHOT WAS HEARD. THE CONTACT REALIZED THAT THE REAR PASSENGER SIDE HEAD REST AIR BAG DEPLOYED. AFTERWARDS, THE PASSENGER SIDE SLIDING DOOR DID NOT LOCK AND ALL THE ELECTRICAL COMPONENTS, INCLUDING THE RADIO AND GPS MALFUNCTIONED. EVER SINCE JULY OF 2018, THE CONTACT MADE NUMEROUS ATTEMPTS TO SCHEDULE A DIAGNOSTIC APPOINTMENT WITH THE DEALER (BLACK CHRYSLER DODGE JEEP RAM, 831 SALISBURY RD, STATESVILLE, NC 28677). THE DEALER STATED THAT THE REPAIRS COULD NOT BE SCHEDULED UNLESS THE HEADQUARTERS AUTHORIZED THE DIAGNOSTIC TEST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 84,662.

Air Bags
Filed Dec 20, 2018109,000 milesIL

AIRBAG LIGHT IS ON ALWAYS

Electrical System
Filed Dec 19, 201892,000 milesMA

MY VEHICLE RANDOMLY SHUTS OFF WHILE DRIVING. THIS HAS HAPPENED MULTIPLE TIMES AT SPEEDS UP TO 45 MILES PER HOUR. I LOSE ALL POWER INCLUDING STEERING AND I ASSUME AIR BAGS.

Electrical System › Software
Filed Dec 17, 2018TX

2013 CHRYSLER TOWN AND COUNTRY. CONSUMER WRITES IN REGARDS TO FAULTY TIPM. CONSUMER STATES THAT THE FAULTY TIPM MADE THE OIL PUMP GO BAD. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. *JS

Electrical System
Filed Nov 26, 201865,000 milesTX

VAN STALLS WHILE MOVING ON CITY STREETS. DASH CLUSTER LIGHTS UP THEN SHUTS DOWN, LOSS OF POWER, STEERING, BRAKING. SOMETIME RESTARTS ON IT'S OWN WHILE STILL IN GEAR, IF COMING TO A COMPLETE STOP, MUST PUT IN PARK TO RESTART. THIS IS THE THIRD TIME REPORTING IT TO THE CHRYSLER DEALERSHIP WITH NO RESOLUTION. THIS PROBLEM HAS BEEN REPORTED TO NHTSA SEVERAL TIMES INVOLVING THE CHRYSLER TOWN AND COUNTRY. WHY HAS NHTSA NOT DEMANDER A RECALL...THESE VEHICLES ARE UNSAFE TO DRIVE!!!

Engine
Filed Nov 21, 201892,000 milesNJ

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. ONCE THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. THE CONTACT TOOK THE VEHICLE TO FREEHOLD JEEP & CHRYSLER (4304 ROUTE 9 SOUTH FREEHOLD, NJ 07728, (732)-780-2900) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 92,000. *TT CONSUMER STATED THE REPAIR ESTIMATE WAS AROUND $10,000 PLUS*JB

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2013 Chrysler Town And Country → · Every Town And Country year → · How the figures are calculated →