Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →
THE BLIND SPOT MONITOR SYSTEM HAS FAILED AT 61109 MILES. THE SENSORS NEED TO BE REPLACED AND THE VEHICLE IS OUT OF WARRANTY. THE COST IS $2200 AND HAS TO BE REPAIRED BY THE DEALER. I WILL HAVE TO TURN OFF THE SYSTEM AND DRIVE WITHOUT IT. AS A SAFETY SYSTEM OF THE VEHICLE, THE SYSTEM SHOULD BE UNDER WARRANTY FOR THE SAME TIME PERIOD AS THE EMISSIONS SYSTEM.
JUST TODAY MY BLIND SPOT MONITORING SYSTEM SEEMS TO HAVE MALFUNCTIONED. THE VEHICLE HAS JUST OVER 62,000 MILES ON IT AND IS WELL MAINTAINED AND TAKEN CARE OF. THE SYSTEM FUNCTIONED PROPERLY YESTERDAY AND THEN WHEN MY WIFE DROVE IT TODAY SHE STARTED TO EXPERIENCE THE ISSUE. I HAD TO SHUT OFF THE MONITORING SYSTEM AS THE BLIND SPOT INDICATORS REMAINED LIT SIMULTANEOUSLY AND THE VEHICLE INFORMATION CENTER CONTINUED TO CHIME WITH THE INDICATION TO "SERVICE BLIND SPOT SYSTEM." A SIMPLE ONLINE SEARCH OF "SERVICE BLIND SPOT SYSTEM" BRINGS UP MULTIPLE COMPLAINTS OF THE EXACT SAME THING HAVING HAPPENED TO OWNERS OF THIS VERY SAME YEAR, MAKE, AND MODEL OF THIS VEHICLE. ALL OF THESE COMPLAINTS, ON AVERAGE, HAD ROUGHLY THE SAME AMOUNT OF MILES AS MY VEHICLE DOES. ALL OF THE COMPLAINTS ALSO LIST A REPAIR COST OF $1,000 TO $2,000+ AND REMARK THAT IT MAY BE BOTH SENSORS THAT NEED TO BE REPLACED AND NOT JUST ONE OF THEM. IF THIS IS TRUE AND IT SEEMS TO BE A RECURRING THEME, WHY IS THERE NOT A RECALL FOR THIS ISSUE? BOTH SENSORS SHOULD BE REPLACED BY CHRYSLER AT NO COST TO THE MANUFACTURER AS IT SEEMS TO BE A RELATIVELY KNOWN ISSUE.
VEHICLE DASH POWER CYCLED, ALL ALARMS CAME ON, GAUGES STOPPED WORKING, A/C QUIT, WINDOWS WILL NOT WORK, WINDSHIELD WIPERS WILL NOT TURN OFF, TURN SIGNALS QUIT, CRUISE QUIT, POWER DOORS WILL NOT OPEN, RADIO/ENTERTAINMENT SYSTEM FAILED. "NO BUS" DISPLAYED ON EVIC (DASH). THIS HAS HAPPENED AT STARTUP AND WHILE DRIVING STREETS OR HIGHWAY SPEEDS. PULLING BATTERY CABLES OFF TO RESET DOES NOT WORK. PROBLEM JUST SEEMS TO CLEAR UP ON ITS OWN.
ENGINE AND ENGINE COOLING RECALL ENGINE LIGHT IS ON CONNECTING ROD FAILURE WHICH CAN LEAD TO ENGINE LOCK OR CRASHING
NTSB: 2012 CHRYSLER TOWN AND COUNTRY: CONSUMER STATED THE VEHICLE HAS A SMALL TIRE INFLATOR KIT INSTEAD OF A SPARE TIRE. *SS
ON 12/12/2015 BOUGHT A USED 2012 TOWN AND COUNTRY TOURING L WITH PUSH-TO-START FEATURE, WITH 40,500 MILES. STARTING 12/20/2015 I WOULD GET IN THE CAR, STEP ON BRAKE, PUSH THE START BUTTON, THE ENGINE STARTS UP, AND VROOM FOR A COUPLE SECONDS, THEN DIED. IF I PUSH THE START BUTTON AGAIN IT WOULD TRY CRANK ALL DAY BUT WOULD NOT START. I'D HAVE TO FOOT-OFF THE BRAKE AND PUSH START TO HAVE IT IN THE OFF MODE, OPEN AND CLOSE THE DOOR TO "RESET" EVERYTHING AS I JUST GET IN THE CAR, AND RE-TRY AGAIN, AND IT WOULD START UP NORMALLY. IT WAS A ONCE A WEEK THING, AND NOW ONCE EVERY COUPLE DAYS. I FOUND A LARGE AMOUNT OF SIMILAR COMPLAINTS ONLINE AND ALL POINTS TO THE TIPM DEFECT. I'M CONCERNED ABOUT THE ISSUE, IN ADDITION TO START UP, MIGHT HAPPEN DURING DRIVING. MY CAR IS UNDER EXTENDED WARRANTY AND I'LL HAVE IT FIXED SOON, BUT I'M CONCERNED ABOUT IF THE REPLACEMENT WOULD BE THE SAME PARTS THAT WOULD GO BAD AGAIN IN THREE YEARS. CHRYSLERSHOULD ISSUE A RECALL WITH A NEW-AND-IMPROVED TIPM MODULE.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. PARTS DISTRIBUTION DISCONNECT.
CAR SOMETIMES DOES NOT START, TAKES 4 TO 6 TIMES. ENGINE STALLS. NEW BATTERY COULD BE DEAD OVERNIGHT OR IN A FEW HOURS. WHEN THIS HAPPENS DOORS CAN NOT BE UNLOCKED, NO LIGTHS, NO RADIO, OR INSTRUMENTATION PANEL. NEEDS TO BE JUMP, THEN WORKS, BUT IT HAS BEEN HAPPENNING OFTEN.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED, THE PUSH TO START BUTTON WAS DEPRESSED AND THE VEHICLE WAS SHIFTED INTO REVERSE. SUDDENLY, THE VEHICLE STALLED AND ROLLED BACKWARDS. THE CONTACT ACTIVATED THE EMERGENCY BRAKE AND SHUT OFF THE VEHICLE. THE VEHICLE WAS RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE OCCURRED INTERMITTENTLY. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT APPROXIMATELY 60 MPH, THERE WAS AN ABNORMAL HUMMING SOUND COMING FROM THE FRONT AND REAR DRIVER SIDE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE WHEEL HUB ASSEMBLY WAS REPLACED ON THE FRONT AND REAR DRIVER SIDE TIRES. THE FAILURE RECURRED ON THE FRONT AND REAR PASSENGER SIDE TIRES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V141000 (SUSPENSION). THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT WAS INFORMED THAT THE PART WAS NOT AVAILABLE; HOWEVER, THE TECHNICIAN DISCONNECTED THE REAR QUARTER WINDOW SWITCH AS A TEMPORARY REMEDY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
VEHICLE BATTERY DIES OVERNIGHT AND REQUIRES A JUMP START. CLICKING NOISE CAN BE HEARD COMING FROM THE FUSE BOX UNDER THE HOOD (TIPM?). VEHICLE IS UNRESPONSIVE TO THE KEY FOB AND ACCESSORY MODE WON'T EVEN TURN ON WHILE KEY IS IN THE VEHICLE. JUMP START REMEDIES THE PROBLEM FOR THE DAY, BUT THIS IS REQUIRED EVERYDAY SINCE THE BATTERY DIES OVERNIGHT.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. UPDATED 01/27/16*LJ
MYSELF, THE DRIVER AND MY WIFE WERE (RIDING IN THE PASSENGER SEAT), WITH MY SON 2 YEAR OLD SITTING IN HIS CAR SEAT IN THE MIDDLE ROW. THE CURRENT OUTSIDE TEMPERATURE OUTSIDE WAS 70 DEGREES F . WE HAD JUST DROVE THROUGH A SMALL RESIDENTIAL AREA GOING APPROX. 30 MPH. WE CAME TO A STOP LIGHT , WHILE WAITING FOR THE LIGHT TO CHANGE THERE WAS A LOUD POP , ALMOST SOUNDED LIKE A FIRE CRACKER GOING OFF. WE INSTANTLY TURNED AROUND TO FIND THE REAR GATE WINDOW SHATTER. AT FIRST I THOUGHT THE VEHICLE SITTING BEHIND ME AT THE LIGHT HAD HIT MY VEHICLE, BUT WHEN I LOOKED HE WAS PARKED NEARLY 8 FEET AWAY. I TALK TO THE GUY AND HIS WIFE SITTING BEHIND ME AND HE SAID , THAT IT WAS WEIRD IT LOOK AS IF THE WINDOW BLEW OUT FROM THE INSIDE. THE WINDOW JUST EXPLODE. HERE WERE THE CURRENT VARIABLES TAKING PLACE IN THE CAR WHILE AT STOP. 1. THE REAR DEFROST WAS NOT ON 2.THE REAR SIDE VENT WINDOWS WERE BOTH FULLY OPEN 3. OUTSIDE TEMPERATURE WAS A COMFORTABLE 70 DEGREES F. NOW AS FOR THE AFTER MATH THERE'S NOT REALLY MUCH TO TELL OTHER THAN THE WINDOW SHATTERED(COMPLETELY GONE) AND GLASS ALL OVER THE PLACE INCLUDING RIGHT NEXT TO MY SONS CAR SEAT. THE FOCAL POINT OF THE BREAK SEEMED TO BE LOCATED AT NEAR DEAD CENTER. I'VE JUST CONTACTED CHRYSLER ABOUT THIS AND I AM GOING TOMORROW TO SEE WHAT THEY SAY. WHEN I GOOGLED THIS PROBLEM I FOUND A HANDFUL OF TOWN AND COUNTRY FROM 01 TO 13 WITH THIS PROBLEM. BUT THEY TELL ME ON THE PHONE THIS IS NOT A COMMON THING AND WILL NEED FCA DEALER TO LOOK AT IT , WHICH
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED TO APPROXIMATELY 80 MPH WITHOUT WARNING. THE CONTACT'S WIFE DEPRESSED THE BRAKE PEDAL TO SLOW DOWN THE VEHICLE, BUT IT BECAME UNCONTROLLABLE AND WOULD NOT SLOW DOWN. THE CONTACT REACHED OVER AND TURNED OFF THE ENGINE. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND RESTARTED AFTER A FEW MINUTES; HOWEVER, THE ENGINE RPMS IMMEDIATELY INCREASED TO 4,000. THE CONTACT DISCONNECTED THE BATTERY AND RECONNECTED IT AFTER ABOUT ONE MINUTE. THE VEHICLE RESTARTED AND THE FAILURE DID NOT RECUR. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,600. UPDATED 12/01/15*LJ; UPDATED 4/10/18*JB *TR
OUR 2012 CHRYSLER TOWN AND COUNTRY WON'T START. THE DEALER SAID IT IS A TIPM MALFUNCTION AND FUEL PUMP MALFUNCTION. THEY WANT TO REPLACE THEM BOTH. THEY REFUSE TO HELP US WITH THE REPAIR COST. WE ARE STRANDED IN CANCUN, MEXICO.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE SPEED SUDDENLY REDUCED AND THE VEHICLE STALLED. AFTER RESTARTING THE ENGINE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE FAILED TO DRIVE OR REVERSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,198.
WE NOTICED THE AIR CONDITIONING WAS MAKING A HISSING NOISE. NO COOL AIR BLOWING OUT. WAS TOLD IT WAS OUR REAR EVAPORATOR. THE VAN ONLY HAS 29,083 MILES ON IT. BUT THE WARRANTY IS UP BECAUSE IT IS 3 YR. OLD IN JULY 2015. HAD A 2006 CHRYSLER MINIVAN AND HAD SAME THING HAPPEN BUT THEY HAD EXTENDED THE WARRANT TO 7 YR OR 70,000 MILES, SO WE DIDN'T HAVE TO PAY. THIS REPAIR ON A 2012 CHRYSLER TOWN AND COUNTRY IS GOING TO BE $1100.00. VERY UNFAIR OF CHRYSLER NOT TO FIX THIS PROBLEM UNDER WARRANTY. VERY UNHAPPY WITH CHRYSLER.
LAST JANUARY, 2015, I TOOK MY VEHICLE TO JIM CLICK CHRYSLER JEEP, 701 W AUTO MALL DR, TUCSON, AZ 85705 TO FULFILL A SAFETY RECALL, P25/NHTSA 14V-234, TO HAVE THE REAR QUARTER VENT WINDOW SWITCH REPLACED DUE TO A POSSIBLE OVERHEATING CONDITION. AT THAT TIME I WAS TOLD THE PARTS WERE NOT AVAILABLE TO REPAIR THE VEHICLE, I WOULD BE CONTACTED WHEN THEY ARRIVE. I HAVE NEVER BEEN CONTACTED; THEY HAVE MY NAME, ADDRESS, PHONE NUMBER AND EMAIL. I JUST RECEIVED ANOTHER RECALL NOTICE FOR THE SAME ISSUE.
I HAVE BEEN WAITING FOR OVER A YEAR FOR THE RECALL ON MY MINIVAN VENT WINDOW SWITCH TO BE REPLACED. I WENT TO THE DEALER (CONTEMPORARY CHRYSLER IN MILFORD NH) IN DEC 2014 & THEY TOLD ME THE PART WAS ON ORDER & WOULD BE IN SOON. IN THE MEANTIME, THEY NEED TO DISCONNECT THE SWITCH. I HAVE SINCE CALLED THE DEALERSHIP MANY TIMES & AM TOLD I AM ON THE LIST BUT THE PART IS NOT AVAILABLE. IT IS VERY INCONVENIENT TO BE WITHOUT THESE WINDOWS FOR OVER A YEAR. THIS CAR IS PRACTICALLY BRAND NEW & I HAVE TO DEAL WITH NON-FUNCTIONING VENT WINDOWS. VERY DISAPPOINTED IN CHRYSLER. I HAVE JUST RECEIVED A 2ND NOTICE ON THIS RECALL P25/NHTSA 14V-234 TOMGET IT FIXED. I DON'T THINK A YEAR IS A REASONABLE TIME TO WAIT FOR RECALL REPAIR. I'D GET IT FIXED IF THE PART WAS AVAILABLE. PLEASE HELP.
WE GOT A NOTICE TO SEND OUR VAN IN FOR THE RECALL ON THE SWITCH FOR THE BACK WINDOWS. WE TOOK THE VAN TO LAURELCHRYSLERJEEP IN JOHNSTOWN PA. 15904 ON JULY 3RD 2013. HAVE CALLED MANY TIMES AND THEY SAID THE PART IS NOT IN. OVER 2 YEARS. THAT IS BULL [XXX]. ALL THEY DID WAS UNPLUG THE WINDOWS AND THAT IS THE FIX??? I THINK NOT. I KEEP GETTING A NOTICE FROM YOUR OFFICE TO FIX IT. TRY SENDING THE NOTICE TO THE PEOPLE THAT CAN FIX IT NOT TO ME!!! UPDATED 06/15/16*LJ *CN INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000(ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/12/15*LJ UPDATED 1/4/2015*JS
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
SUB: P25NHTSA 14V-234 REAR QUARTER VENT WINDOW SWITCH WE RECEIVED A SAFETY RECALL NOTICE A FEW MONTHS AGO THAT STATED, ?CHRYSLER HAS DETECTED THAT A DEFECT, WHICH RELATES TO MOTOR VEHICLE SAFETY, EXISTS IN SOME 2010 THROUGH 2014 MODEL YEAR DODGE GRAND CARAVAN AND CHRYSLER TOWN & COUNTRY VEHICLES.? MY VEHICLE FALLS WITHIN THE SCOPE OF THIS PROBLEM. WE CONTACTED ARRIGO OF WEST PALM BEACH ON APRIL 9, 2015 TO SCHEDULE AN APPOINTMENT TO GET THE VEHICLE REPAIRED AND WAS INFORMED THAT ?THE PART WAS ON BACKORDER AND I WOULD BE CONTACTED WHEN THE PART CAME IN.? IT HAS BEEN FIVE MONTHS NOW AND THEY HAVE STILL NOT RECEIVED THE REQUIRED PARTS AS OF SEPTEMBER 1, 2015. AS STATED IN THE SAFETY RECALL LETTER, IF THE DEALER FAILS OR IS UNABLE TO REMEDY THIS DEFECT WITHOUT CHARGE AND WITH IN A REASONABLE TIME, I MAY SUBMIT A WRITTEN COMPLAINT TO THE ADMINISTRATOR, NATIONAL TRAFFIC SAFETY ADMINISTRATION.? WE DO NOT UNDERSTAND WHY IT HAS TAKEN FIVE MONTHS OR POSSIBLY LONGER FOR A DEALER TO RECEIVE A SAFETY RECALL PART, SO THAT THIS SAFETY HAZARD MAY BE REPAIRED AS WELL AS MY PEACE OF MIND. THE PROBLEM AS STATED, ?THE REAR QUARTER VENT WINDOW SWITCH ON YOUR VEHICLE MAY OVERHEAT IF EXPOSED TO LIQUID MOISTURE. AN OVERHEATED REAR QUARTER VENT WINDOW SWITCH MAY CAUSE A BURNING ODOR, SMOKE, OR A DRIVER'S DOOR FIRE WITHOUT WARNING.? I AM VERY CONCERNED FOR MY FAMILY'S SAFETY BECAUSE WE LIVE IN FLORIDA AND IT IS VERY MOIST HERE ESPECIALLY DURING HURRICANE SEASON. THE LONGER IT TAKES TO RECEIVE THE CORRE
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE INTERIM REPAIR WAS PERFORMED; HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE FOR AN UNREASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. A FAILURE WAS NOT EXPERIENCED.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE; HOWEVER, THEY WOULD NOT USE THE WINDOW DUE TO THE AFFECTED PART BEING DISCONNECTED. THE CONSUMER TRADED THE VEHICLE IN SEPTEMBER 2015. UPDATED 01/26/16.*JB THE CONSUMER NO LONGER OWNS THE VEHICLE . IT WAS TRADED IN. THE CONSUMER BELIEVES IT WAS REPURCHASED. UPDATED 2/1/2016 *JS.
THE BLIND SPOT SYSTEM FAILED. I CHECKED WITH THE DEALER, AND THE SENSOR THAT HAS FAILED WOULD COST OVER $1000 TO REPLACE. I BELIEVE THAT THE THERE IS A POSSIBLE PROBLEM WITH WATER INTRUSION THAT IS THE ROOT OF THE ISSUE. WHILE I UNDERSTAND THAT THE VEHICLE IS LONG OUT OF WARRANTY, FOR A SAFETY FEATURE TO FAIL (AND BASED ON THE INTERNET CHATTER, AND THE FACT THAT THE DEALER HAD THE PART ON A 20+ PART BACK ORDER)...I THINK THAT THERE IS A CERTAIN DESIGN PROBLEM. ADDITIONALLY, THE $1000 COST IS CERTAINLY EXCESSIVE.
I RECEIVED A RECALL NOTICE BY MAIL AT THE END OF 2014 FOR A REAR QUARTER VENT WINDOW SWITCH. MY 2012 CHRYSLER TOWN & COUNTRY WAS TAKEN TO THE NEAREST OFFICIAL CHRYSLER DEALERSHIP IN JANUARY, AND THE SWITCH WAS DISCONNECTED. THE DEALER DID NOT HAVE IT IN STOCK. AS OF AUGUST 2015, THE PART IS STILL ON BACK ORDER WITH THE MANUFACTURER AND THIS IS STILL AN OPEN ISSUE. I FIND THIS TO BE HIGHLY UNSATISFACTORY & UNACCEPTABLE TO CONTINUE TO GET RECALL NOTICES IN THE MAIL FOR A PART THAT THE MANUFACTURER CANNOT SUPPORT GETTING OUT TO REQUESTED DEALERS TO SERVICE THEIR CUSTOMERS!
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
MY COMPLAINT IS ON HOW LONG IT IS TAKING THE DEALERSHIP TO GET A PART FOR THE RECALL ON THE REAR QUARTER VENT WINDOW SWITCH. I REQUESTED SERVICE IN APRIL WHEN WE RECEIVED THE RECALL NOTICE AND AS OF TODAY THEY SAY THEY STILL DO NOT HAVE THE PART. I ASKED WHY AND THEY SAY IT IS A RESTRICTED ORDER.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) WAS RECEIVED IN MAY 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS THE CONTACT WAS INFORMED THAT, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
THIS VEHICLE HAD A RECALL I WAS NOTIFIED ABOUT IN MAY OF 2014 WITH FAULTY REAR QUARTER VENT WINDOW SWITCH. I HAVE TAKEN IT TO THE DEALER SEVERAL TIMES AND CONTINUE TO BE TOLD THEY DON'T HAVE THE PARTS YET. A YEAR AND A HALF AND STILL NO PARTS SEEMS TO BE COMPLETE INCOMPETENCE DON'T YOU THINK. HELP
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 09/25 *CN
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/21/15*LJ
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2012 Chrysler Town And Country → · Every Town And Country year → · How the figures are calculated →