Page 7 of 13 · complaints 301–350 of 634

2012 Chrysler Town And Country complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Unknown or Other
Filed Dec 13, 201658,000 milesMI

WE RECENTLY PURCHASED OUR SECOND TOWN AND COUNTRY AFTER HAVING REALLY LIKING OUR FIRST VAN. WE REALLY LIKED THE IDEA OF HAVING THE BLIND SPOT DETECTION SYSTEM. A YEAR OR SO INTO OWNING THE VAN WE STARTED GETTING A WARNING ABOUT THE BLIND SPOT SYSTEM NOT BEING AVAILABLE AND SAID THAT IT NEEDED SERVICE. IT STARTED HAPPENING WHEN THE SNOW STARTED FLYING HERE IN MICHIGAN. NOW AS SOON AS YOU START THE VEHICLE IT STATES IT IS NOT AVAILABLE AND LEAVES THE TRIANGLES LIT IN THE MIRRORS WITH AN OCCASIONAL BEEPING SOUND. FROM OTHER POSTS AND RESEARCH I HAVE READ THIS SEEMS TO BE A COMMON ISSUE WITH WATER GETTING INTO THESE SENSORS AND SHORTING THEM OUT. WHY THESE SENSORS WEREN'T MADE MORE WEATHER PROOF IS BEYOND ME. SINCE THIS IS AN ADD ON TO MAKE DRIVING SAFER I THINK CHRYSLER SHOULD STEP UP, BE HELD ACCOUNTABLE AND RECALL THESE VERY EXPENSIVE SAFETY MODULES. TO HAVE JUST ONE OF THE TWO SENSORS REPLACED BY A DEALER IS $1200. *TR

Air Bags
Filed Dec 12, 201650,000 milesOR

THE AIR BAG LIGHT STAYS ON ALL THE TIME WHEN BEING DRIVEN. THE CHRYSLER PARTS PERSON SAYS THE PROBLEM IS A DEFECTIVE CLOCK-SPRING WHICH RENDERS THE AIR BAG INOPERABLE. WITH A FORMER TOWN & COUNTRY I OWNED THEY REPLACED THE CLOCK-SPRING AS A SAFETY RECALL EVEN AFTER 80K MI. NOW THOUGH THEY TELL ME THE DEFECTIVE CLOCK- SPRING IS NOT THEIR PROBLEM BUT MINE EVEN THOUGH THE AIR BAG WILL NOT FUNCTION BECAUSE OF IT. THE CAR CURRENTLY HAS 60K MI. ON IT BUT THE PROBLEM BEGAN WAY BEFORE THIS.

Electrical System
Filed Dec 6, 2016FL

DEAR ALL, I WENT TO MIAMI LAKES AUTO MALL TO CLAIM FOR THE RECALL ON MY CAR AND THEY DENIED TO REPLACE IT. MY WIFE IS DRIVING THE CAR AND I AFRAID THAT SHE CAN BE IN DANGER BECAUSE THIS PROBLEM. I REALLY APPRECIATE TO HELP ME TO SOLVE THIS PROBLEM. THE REAR QUARTER VENT WINDOW SWITCH ON YOUR VEHICLE MAY OVERHEAT IF EXPOSED TO LIQUID MOISTURE. MY CAR IS RECOVERY THEFT WITH NO CRASH. *TR

Electrical System
Filed Dec 2, 201665,000 milesMA

RELATED TO RECALL # P25. PREVIOUSLY THE REAR WINDOW SWITCH WAS REPLACED AS PART OF P25. EXPERIENCING VERY SIMILAR ISSUE WITH DRIVER SIDE WINDOW CONTROL SWITCH AFTER A RAINY DAY WHERE A SMALL AMOUNT OF RAIN CAME INSIDE FROM GOING THROUGH DRIVETHROUGHS ETC. AFTER THAT AND SINCE, WINDOWS OPEN AND CLOSE RANDOMLY DURING DRIVING CAUSING A DISTRACTION AND ALLOWING SNOW/RAIN INSIDE. OFTEN THE WINDOWS JUST GET STUCK. AFFECTS 2 FRONT, 2 PASSENGER WINDOWS AND 2 SIDE MIRRORS. FROM INSPECTION IT APPEARS THAT CIRCUIT IS SHORTING AROUND CORROSION AND HAD SIGNIFICANT DISCOLORING OF BOARD, POSSIBLY GROUND LAYER. UPON REMOVING BOARD THAT IS IN CONTROL SWITCH HOUSING FOUND MOISTURE GETS TRAPPED ON BOARD BETWEEN RUBBER COVER AND CAUSES CORROSION AND FAILURE. COULD EVENTUALLY CAUSE MOTOR BURNOUT AND FIRE I SUPPOSE JUST LIKE REAR ONE. CAUSED WINDOW TO ROLL DOWN AND GET STUCK DURING SNOW STORM RECENTLY. NOW CAN'T GET THEM DOWN AT ALL. CONTACTED CHRYSLER AND TOLD ME TO BRING IN TO DEALER. DID SO AND THEY REFUSED TO COVER UNDER EXISTING WARRANTY. THEN DEALER CALLED CHRYSLER AND ESCALATED IT TO MORE SENIOR CUSTOMER SUPPORT. TOLD ME IF I HAD "GIVEN PATRONAGE TO THE CHRYSLER DEALERSHIP MORE OFTEN THEN THEY PROBABLY WOULD JUST COVER IT" BUT THAT SINCE I "WAS NOT A REGULAR CUSTOMER" THEY WOULD NOT HELP ME. *TR

Electrical System
Filed Nov 4, 201685,000 milesUT

FAULTY TIPM IDENTIFIED AFTER SEVERAL YEARS OF PROBLEMS. MOST SERIOUS PROBLEM OCCURRED WHEN THE VEHICLE STALLED ON THE FREEWAY DURING RUSH HOUR TRAFFIC. VEHICLE SPEED DROPPED IMMEDIATELY, WITH NO WARNING, FROM 70 MPH TO 25 MPH. VEHICLE WOULD NOT SHIFT, AND SPEED WOULD NOT INCREASE. POWER STEERING WENT OUT, AND IT WAS VERY DIFFICULT TO MANEUVER THE VEHICLE ACROSS FOUR LANES OF HEAVY TRAFFIC (WITH MY CHILDREN INSIDE) AND COAST TO A SAFE LOCATION WHERE A TOW TRUCK WAS CALLED, AND VEHICLE WAS TAKEN TO DEALERSHIP FOR REPAIR. THIS WAS THE MOST SERIOUS OF SEVERAL PROBLEMS- ALL OF WHICH APPEAR TO POINT TO A FAULTY TIPM. OTHER PROBLEMS INCLUDE FAULTY TURN SIGNALS, WINDOWS THAT WILL NOT OPEN, REAR FAN THAT TURNS ON AND OFF BY ITSELF, DIFFICULTY SHIFTING, DIFFICULTY STARTING, AND DRAINED BATTERIES. REPAIRS AND REPLACEMENTS INCLUDE SOLENOID PACK REPLACEMENT, TRANSMISSION OVERHAUL, BATTERY REPLACEMENT, POWER MODULE REPLACEMENT, BLOWER MOTOR REPLACEMENT- FINALLY LEADING TO TIPM REPLACEMENT.

Service Brakes
Filed Oct 26, 201670,000 milesCA

WE PURCHASED THIS VEHICLE AT CARMAX IN CALFORNIA, RIGHT BEFORE CHRISTMAS OF 2014 WE HAD THE BRAKES REPLACED AND ROTORS. 2015 OF AUGUST WE HAD TO HAVE THE FRONT BRAKES REPLACED. NOT IT IS 2016 OCTOBER AND MY FRONT BRAKES (RIGHT SIDE MOSTLY) IS SQUEAKING AGAIN. WE OWN A CHRYSLER 300 SRT8 AND A TAHOE, MY TAHOE OF WHICH I HAD SINCE 2005, HAS ONLY HAD 2 BRAKE REPLACEMENTS. I FEEL THERE IS SOME OTHER ISSUE WITH THIS VEHICLE AND NO ONE IS LOOKING INTO IT. THERE IS SOMETHING DEFECTIVE. AND I THINK IT IS VERY DANGEROUS. ON TOP OF THAT MY AIRBAG LIGHTS CONTINUOUSLY GO OFF AND ON AND CURRENTLY HAS STAYED ON, AND WILL NOT TURN OFF.

Electrical System
Filed Oct 19, 201668,187 milesMI

DRIVING ON THE HIGHWAY STARTED TO LOSE POWER AND WAS LUCKY ENOUGH TO BE ABLE TO PULL INTO A REPAIR GARAGE WHERE THE VEHICLE DIED. HAD TO HAVE A NEW ALTERNATOR PUT IN. HAD NO WARNING.. *TR

Electrical System
Filed Oct 18, 2016OH

BACK UP CAMERA GOES OUT. HAVE HUMMING NOISE IN FRONT AND REAR. REPLACED TIRES STILL HAVE HUMMING NOISE.

Electrical System
Filed Sep 30, 201646,000 milesTX

VEHICLE WILL NOT PROPERLY START RELIABLY. ON MANY OCCASIONS THE VEHICLE WILL START AFTER A THIRD OR FOURTH ATTEMPT. THE MAIN CONCERN WAS THAT THE VEHICLE STALLED AS IT ENTERED (VEHICLE WAS IN MOTION) A BUSY STREET. POWER STEERING WENT OUT. AFTER COMING TO A STOP THE VEHICLE WAS RESTARTED BY PRESSING THE IGNITION BUTTON. NO DIAGNOSTICS CODES WERE REPORTED WHEN CHECKED AT A LOCAL REPAIR SHOP. I ASKED THEM TO TEST THE TIPM AND FUEL PUMP RELAY, AND THEY WERE ABLE TO CONFIRM THE ISSUE.

Electrical System
Filed Sep 27, 201635,000 milesMI

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE "BLIND SPOT SENSOR DETECTION UNAVAILABLE" WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

Electrical System
Filed Sep 16, 201641,000 milesMI

THIS IS MY 7TH CHRYSLER OR DODGE MINIVAN - AND I LOVE THEM. I SEARCHED FOR 6 MONTHS TO FIND THE MODEL/COLOR/FEATURES I WANTED BEFORE FINDING THIS PARTICULAR VEHICLE. I WAS THRILLED THAT IT HAD ALL THE OPTIONS I WANTED - HIGHEST ON MY LIST IS THE 'BLIND SPOT SENSORS' AS I DO A LOT OF HIGHWAY DRIVING WITH KIDS IN THE CAR ON BUSY MICHIGAN HIGHWAYS. A FEW WEEKS AGO THE SENSORS WOULD 'STICK' ON, BUT AFTER RESTARTING THE VAN IT THEY WOULD WORK PROPERLY FOR A WHILE, AND THEN 'STICK' ON AGAIN. NOW THEY ARE ALWAYS ON - MAKING AN EXTREMELY EXPENSIVE SAFETY FEATURE OPTION USELESS AS I HAVE HAD TO TURN THEM OFF TO STOP THE CONSTANT CHIMING AND FOR THE SENSOR LIGHTS IN MY SIDE-VIEW MIRRORS TO BE OFF. I HAVE LOOKED ALL OVER THE INTERNET AND APPARENTLY THIS IS AN EXTREMELY COMMON ISSUE. WHERE CAN I GET SERIOUS SAFETY THIS ISSUE FIXED? AS IT IS APPARENTLY SOME DESIGN FLAW I DO NOT BELIEVE *I* SHOULD BE RESPONSIBLE FOR PAYING FOR THESE REPAIRS AND IF IT CANNOT BE FIXED I SHOULD BE REIMBURSED THE STICKER COST OF THIS FEATURE AS IT CANNOT BE USED!

Electrical System
Filed Sep 6, 201662,000 milesPA

CAR WOULD CRANK BUT NOT TURN OVER. BROUGHT TO DEALER AND THEY REPLACED ALTERNATOR. PROBLEM PERSISTED, THEY REPLACE BATTERY. PROBLEM WORSENED, RANDOM ELECTRICAL ISSUES WHEN DRIVING, CAR CUTTING OFF AND STALLING IN INTERSECTIONS, STILL NOT TURNING OVER INTERMITTENTLY WHEN PARKED. WAS TOLD MY TIPM MODULE IS BAD. APPARENTLY CHRYSLER IS AWARE OF THE ISSUE AND IS ONLY REPLACING IN SOME CARS, BUT NOT ALL. IT WAS VERY SCARY WHEN THE CAR WAS STALLING WHILE DRIVING THEN NOT STARTING. ALSO WAS STRANDED ON VACATION DUE TO CAR NOT TURNING OVER.

Seat Belts1 injured
Filed Aug 8, 201668,000 milesWI

AN ONCOMING DRIVER FAILED TO YIELD TO ONCOMING TRAFFIC (ME) BEFORE TURNING LEFT. WE NARROWLY AVOIDED AN ACCIDENT, BUT WHEN I BRAKED HARD AND SWERVED, BOTH OF THE SEAT BELTS IN THE THIRD ROW HOLDING MY CHILDREN'S CAR SEATS CAME UNDONE. (BOTH CHILDREN STILL USE THE FIVE-POINT HARNESS WHILE IN THEIR SEATS.) ONE CHILD (STILL STRAPPED INTO HER CAR SEAT) FLEW INTO THE BACK OF THE FRONT PASSENGER SEAT AND THE OTHER CHILD (ALSO STILL STRAPPED INTO HER CAR SEAT) FLEW INTO THE BACK OF THE MIDDLE ROW SEAT DIRECTLY IN FRONT OF HER.

Service Brakes
Filed Aug 2, 201685,000 milesNC

ALTERNATOR WENT OUT AT 86K. KNOWN ISSUE WITH EXACT SAME PART # ON OTHER CHRYSLER PRODUCTS HAVE BEEN RECALLED. VAN IS IN THE SHOP NOW GETTING A $480 REPLACEMENT INSTALLED PLUS 1.2 HOURS OF LABOR FOR A PART THAT IF ON ANOTHER VEHICLE WOULD BE COVERED UNDER AN EXISTING RECALL.

Electrical System
Filed Jul 5, 201646,000 milesKY

WHILE DRIVING DOWN THE INTERSTATE AT APPROXIMATELY 70MPH MY VAN COMPLETELY LOST POWER AND THE ENGINE SHUT OFF. THIS CREATED AN EXTREMELY DANGEROUS SITUATION TO ME AND MY FAMILY. IF I HAD NOT HAVE BEEN IN THE LANE CLOSEST TO THE SHOULDER THE END RESULTS WOULD NOT HAVE BEEN IN OUR FAVOR. I BELIEVE THAT IT MAY BE THE EGNITION SWITCH OR SOMETHING ELECTRICAL RELATED.

Engine
Filed Jun 25, 201621,800 milesVA

WHILE DRIVING APPX 60MPH ON THE HIGHWAY THE VEHICLE LOST ALL POWER, LIGHTS, STEERING AND ENGINE SHUT OFF. IT WAS APPX 1030 AT NIGHT WITH NO STREET LIGHTS AROUND AND MY HUSBAND THANKFULLY WAS ABLE TO MAINTAIN CONTROL AND HIS COMPOSURE IN ORDER TO COAST THE VEHICLE OFF ONTO THE SIDE OF THE ROAD. WE COULD NOT SEE WHERE WE WERE GOING AS IT WAS PITCH DARK OUTSIDE AND HE WAS ABLE TO FEEL THE GRAVEL UNDER THE TIRES AND PRAYED THAT HE WAS SUCCESSFULLY OFF THE ROADWAY ENOUGH TO PREVENT BEING HIT BY ONCOMING TRAFFIC. WE HAD OUR 6 MONTH OLD BABY GIRL SECURED IN HER CAR SEAT IN THE SECOND ROW CAPTAIN SEAT AND I TRIED TO GET HER SLIDING DOOR OPEN IN ORDER TO GET HER OUT OF THE VEHICLE AND OUT OF HARMS WAY SINCE WE WERE BARELY PULLED OFF THE ROADWAY, BUT THE SLIDING DOOR WOULD NOT EVEN OPEN. I HAD TO CRAWL INTO THE BACK OF THE VAN AND REMOVE HER THROUGH THE PASSENGER SIDE FRONT DOOR. THE DASH LIGHTS WOULD BLINK INTERMITTENTLY BUT WE WERE NOT EVEN ABLE TO GET THE HAZARD LIGHTS ON. WE MADE MULTIPLE ATTEMPTS TO TURN THE CAR ON, PRESSING EVERY BUTTON ON THE KEY FAB TO TRY TO GET THE VEHICLE WORKING AGAIN. NO LUCK. THANKFULLY THE SHERIFF'S OFFICE ARRIVED AND THEY PROVIDED PROPER LIGHTS AND FLARES TO ALERT OTHER DRIVERS OF THE DISABLED VEHICLE. ONCE THE TOW TRUCK ARRIVED WE DISCONNECTED THE BATTERY WHICH STOPPED THE SPORADIC BLINKING OF THE DASH LIGHTS AND THEN RECONNECTED THE BATTERY APPX 5 SECONDS LATER AND THE VEHICLE STARTED UP NO PROBLEMS. WE WERE ABLE TO DRIVE THE VAN HOME WITH THE SHERIFF

Vehicle Speed Control
Filed Jun 21, 201664,000 milesMI

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 70 MPH WITH THE CRUISE CONTROL ENGAGED, THE VEHICLE BEGAN TO ACCELERATE INDEPENDENTLY WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE ACCELERATED UP TO 90 MPH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000. UPDATED 08/02/16*LJ AFTER SEVERAL TIMES OF PUMPING THE BRAKES THE CRUISE DISENGAGED AND THE CAR SLOWED DOWN. THE REMAINDER OF THE TRIP THE CONSUMER DID NOT USE THE CRUISE AND THE CAR HANDLED WITHOUT ANY FURTHER PROBLEMS. CHRYSLER REPRESENTATIVE STATED UNDER NO CIRCUMSTANCES SHOULD THE CONSUMER DRIVE THE CAR UNTIL FURTHER INSTRUCTIONS. NO FURTHER INSTRUCTIONS OR CALLS FROM CHRYSLER. UPDATED 6/19/18*JB

Structure › Body › Hatchback/Liftgate1 injured
Filed Jun 7, 2016NY

2012 CHRYSLER TOWN & COUNTRY. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO CONSUMER SUSTAINED SERIOUS INJURY WHEN VEHICLE OPEN POWER LIFT GATE FELL AND STRUCK CONSUMER. *SMD

Structure › Body › Hatchback/Liftgate1 injured
Filed Jun 7, 2016104,000 milesAR

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. AFTER THE LIFTGATE WAS OPENED, IT INDEPENDENTLY CLOSED WITHOUT WARNING. THE CONTACT SUSTAINED A PINCHED ARM THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V191000 (EQUIPMENT). THE FAILURE MILEAGE WAS 104,000.

Electrical System
Filed May 31, 2016107,000 milesFL

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START OCCASIONALLY. ALSO, WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIPM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.

Electrical System
Filed May 30, 201669,000 milesIN

WE RECENTLY PURCHASED OUR VAN AND WERE VERY EXCITED TO GET OUR SECOND TOWN AND COUNTRY. WE REALLY LIKED THE IDEA OF HAVING THE BLIND SPOT DETECTION SYSTEM. A FEW WEEKS INTO OWNING THE VAN WE STARTED GETTING A WARNING ABOUT THE BLIND SPOT SYSTEM NOT BEING AVAILABLE INTERMITTENTLY. NOW AS SOON AS YOU START THE VEHICLE IT STATES IT IS NOT AVAILABLE AND LEAVES THE TRIANGLES LIT IN THE MIRRORS. FROM OTHER POSTS I HAVE READ THIS SEEMS TO BE A COMMON PROBLEM. SINCE THIS IS A SAFETY FEATURE I HOPE THAT CHRYSLER IS SWIFT TO GET THIS RECALLED SO WE CAN HAVE IT TAKEN CARE OF.

Electrical System
Filed May 24, 2016NC

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE CONSUMER STATED THE VEHICLE WAS REPAIRED ON JUNE 7, 2016. UPDATED 07/13/16.*JB

Unknown or Other
Filed May 23, 201630,000 milesPA

CAR WAS PARKED. I HAD PREVIOUSLY USED IT THAT DAY. IT WOULD NOT START. PROBLEM IS INTERMITTENT. ON ONE OCCASION WHEN IT FINALLY STARTED IT DISPLAYED OBJECT IN THE REAR OF THE CAR MESSAGE EVEN THOUGH THERE WAS NO OBJECT.

Electrical System
Filed May 16, 201650,000 milesTX

CHRYSLER TOWN AND COUNTRY WOULD NOT START. I PUT THE KEY IN THE IGNITION, TURNED IT ON, THE VAN WOULD NOT START HOWEVER WINDOWS WOULD ROLL DOWN AND RADIO WOULD PLAY. REPLACED THE BATTERY AND ISSUE REMAINED. WOULD STOP TO GET GAS A D WHEN. I GOT BACK IN THE VAN IT WOULD NOT START. THIS HAPPENED SEVERAL TIMES. ONE MINUTE IT RAN JUST FINE AND NEXT THING YOU KNOW IT WOULDN'T START. LEAVING ME STRANDED WITH MY 3 KIDS NUMEROUS TIMES. TOOK IT TO A DEALERSHIP AND HAD TO PAY TO REPLACE THE TIPM. NOW THERE ARE ISSUES WITH THE REAR AC. IT WORKS WHEN IT WANTS TO. SOME DAYS IT WORKS JUST FINE AND OTHER DAYS IT DOESNT. IT IS CURRENTLY IN THE SHOP TO HAVE THIS ISSUE RESOLVED. I HAVE VIDEOS OF EXACTLY WHAT HAPPENED AT THE GAS STATIONS WHEN WE WERE STRANDED. THE VIDEO SHOWS MY HUSBAND PUTTING THE KEY IN AND THE CAR NOT STARTING.

Air Bags
Filed May 11, 201663,424 milesFL

I RECENTLY PURCHASED A USED 2012 (09/11 PRODUCTION DATE) CHRYSLER TOWN 7 COUNTRY TOURING, VAN, IT HAD 063,200.0 MILES WHEN RECEIVED. PURCHASED FROM A HONEST AND REPUTABLE LOCAL USED CAR DEALER. (IT WAS A NEW CAR TRADE IN FROM A DEALER 45 MILES AWAY) AFTER DRIVING THE VAN FOR APROX. 300 MILES THE AIR BAG LIGHT IN THE DASH CAME ON AND WOULD NOT RESET OR GO OUT. THE DEALER TRIED TO CLEAR THE CODE BUT COULD NOT. THEY DETERMINED THAT IT WAS SOMETHING RELATED TO THE DRIVERS SEAT. AT THEIR RECOMMENDATION I TOOK THE VAN TO THE LOCAL CHRYSLER/JEEP/RAM DEALER TO BE CHECKED. THE DEALER CHARGED $95.00 TO CHECK IT AND SAID THAT THERE IS A SHORT IN THE DRIVERS HEAD REST WHICH IS NON-REPAIRABLE AND WILL COST $725.00 (PLUS THE $95.00 CHARGE) TO REPLACE THE HEAD REST. THIS SAFETY SYSTEM FAILURE IS NOT COVERED BY THE FACTORY AFTER THE 36/36 IS EXPIRED. I CALLED THE CHRYSLER FACTORY INFORMATION LINE AND WAS AGAIN TOLD THAT THIS SAFETY SYSTEM FAILURE IS NOT COVERED BY CHRYSLER. IN RESEARCHING THIS ISSUE I HAVE SEEN THAT CHRYSLER HAS HAD AT LEAST 840,000 RECALLS INVOLVING HEAD RESTS. HOW CAN I GET CHRYSLER TO REPAIR THIS SERIOUS PROBLEM. THE DEALER AND CHRYSLER SAID THAT THE SRS/AIR BAGS WILL NOT WORK IF THE LIGHT IS ON. THIS MEANS I HAVE NO AIR BAG FUNCTION SHOULD I BE INVOLVED IN AN ACCIDENT. I AM VERY CONCERNED AND FEEL THAT A SERIOUS SAFETY SYSTEM FAILURE LIKE THIS SHOULD BE A FACTORY COVERED REPAIR FOR AT LEAST 150,000 MILES. I HAVE BEEN DENIED THE REPAIR BY CHRYSLER, REGARDLESS OF THE POTEN

Air BagsCrash
Filed May 9, 2016CA

I GOT INTO A CAR ACCIDENT HIT FROM SIDE MY CAR SUSTAINED OVER 5,000 OF DAMAGE MY CHILDREN AND I WERE IN THE CAR AT THE TIME THE AIRBAGS DID NOT DEPLOY. I REPORTED THIS TO CHRYSLER THEY JUST ADVISED ME TO GO TO DEALER TO HAVE AIRBAGS CHECKED. NEVER OFFERED TO DO ANY FURTHER INQUIRY. CURRENTLY, MY VAN STARTS AT TIMES AND AT OTHERS DOES NOT MY NEW BATTERY WHICH WAS COSTLY CONTINUES TO BE DRAINED I CALLED CHRYSLER THEY SAID IT WOULD COST 145. JUST TO DIAGNOSE THE PROBLEM I DON'T HAVE THAT KIND OF MONEY AVAILABLE TO CHECK THE CAR I SAID TO THE SERVICE DEPT. "YOU KNOW THESE VANS ARE EXPERIENCING THESE PROBLEMS YET YOU STILL CHARGE ME SO MUCH TO HAVE A KNOWN PROBLEM CHECKED?" THEY SAID YES DO YOU WANT TO MAKE AN APT.? OF COURSE I DID NOT.

Service Brakes
Filed May 4, 20164,500 milesAL

WHILE TRAVELING IN THE MIDWEST, CLEVELAND, OHIO, MY CHECK ENGINE LIGHT CAME ON WHILE DRIVING. I TRIED WAITING A COUPLE OF GAS TANKS TO SEE IF IT WOULD TURN OFF AUTOMATICALLY. IT DID NOT. I WAS SCHEDULED TO LEAVE CLEVELAND, OHIO AND DRIVE BACK TO MOBILE, ALABAMA WITH MY GRANDSON AND DAUGHTER THE WEEKEND OF DEC. 10, 2015, I FELT IT WAS PRUDENT TO HAVE THE VAN LOOKED AT FOR THE CHECK ENGINE LIGHT PROBLEM. I TOOK THE VAN INTO WASHINGTON AND LEE SERVICE ON DEC. 8, 2015. THEY DIAGNOSED THE PROBLEM AS A FOULED IGNITION COIL, AND REPLACED THE COIL, ALL THE SPARK PLUGS AND A GASKET. I RETRIEVED MY CAR ON DEC. 10, 2015 IN THE EARLY AFTERNOON. THAT SAME EVENING, THE CHECK ENGINE LIGHT CAME BACK ON, SO I RETURNED THE VAN TO THEM. I RECEIVED A CALL MIDAFTERNOON THAT I NEEDED TO TAKE THE CAR TO A DEALER FOR SERVICE, WHICH IS WHEN I FOUND OUT ABOUT THE SERVICE BULLETIN REGARDING THE ENGINE. I DROPPED THE CAR OFF AT DEACON'S CHRYSLER JEEP IN CLEVELAND, OHIO ON DECEMBER 10, 2015 AND PICKED IT UP ON DECEMBER 14, 2015 AT APPROX. 6 PM. THIS NECESSITATED FINDING A HOTEL ROOM FOR THE DURATION. IN ADDITION, I NEEDED TO SECURE TRANSPORTATION. I PICKED UP THE CAR TOO LATE TO LEAVE THAT DAY AND HAD TO STAY UNTIL THE MORNING OF DEC. 15, 2015. UPON RETURNING TO MOBILE, ALABAMA, THE VAN BEGAN T SHUDDER AND SHAKE WHEN BRAKING. THIS HAS HAPPENED BEFORE AND OUR MECHANIC PERFORMED THE REPAIRS. MY HUSBAND DECIDED TO CHECK ON THE NHTSA SITE TO SEE IF THERE WERE ANY OTHER DEFECTS IN THE VAN THAT CONSUMERS WERE

Electrical System
Filed May 2, 201654,000 milesNC

WHILE DRIVING VEHICLE BEGAN TO ACT STRANGELY. WINDSHIELD WIPERS RUNNING, HEADLIGHTS TURNED OFF, VEHICLE CAME OUT OF GEAR, THEN STALLED. TOTAL LOSS OF POWER WHILE DRIVING DOWN HIGHWAY WITH CHILDREN IN VEHICLE. NO LIGHTS, NO FLASHERS. INSTRUMENT PANEL BEGAN TO BLINK. ONLY WAY TO RECOVER WAS TO PULL BATTERY CABLE AND RESET COMPUTER. MULTIPLE RELAYS INSIDE TIPM MODULE CHATTERING WHILE HAVING ISSUE.

Lane Departure › Blind Spot Detection
Filed Apr 29, 201670,000 milesOH

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE REVERSING OUT OF THE GARAGE, THE DRIVER AND PASSENGER SIDE BLIND SPOT MIRRORS FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BLIND SPOT SENSOR AND THE HARNESS SWITCH THAT CONTROLLED THE CORNER VENT WINDOWS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

Unknown or Other
Filed Apr 13, 201638,000 milesWI

WE HAVE THE BLIND SPOT MONITORING SYSTEM ON THIS VAN - A SEVERAL THOUSAND DOLLAR OPTION. BOTH REAR SENSORS HAVE RUSTED/CORRODED OUT TWO YEARS AGO DUE TO A SUP-PAR DESIGN. THEY COST ABOUT FOUR THOUSAND DOLLARS TO REPLACE. WHY DON' T CHRYSLER HAVE TO RECALL AND REPLACE THE DEFECTIVE SENSORS?

Engine and Engine Cooling › Exhaust System › Emission Control › Catalytic ConvertorFire
Filed Apr 8, 2016132,000 milesTX

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 65 MPH, THE VEHICLE SHUT OFF AND THE STEERING WHEEL LOCKED. THE BRAKE PEDAL BECAME DIFFICULT TO DEPRESS AND ALL THE LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT HAD TO SHIFT INTO THE PARK POSITION TO RESTART THE VEHICLE. ALSO, THERE WAS A KNOCKING NOISE IN THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER WAS BURNED AND THE CONNECTING ROD FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 132,000.

Exterior Lighting
Filed Mar 28, 201671,000 milesMN

MY WIFE WAS DRIVING THE VEHICLE AT NIGHT ON A TWO-LANE HIGHWAY WHEN ALL OF THE LIGHTS WENT OUT AND SHE COULD NOT SEE THE ROAD. SHE WAS ABLE TO GET THE VAN STOPPED IN THE ROADWAY AS THERE WAS NO OTHER TRAFFIC AT THE TIME. WHEN SHE OPENED THE DOOR TO SEE OF THE DOME LIGHT WOULD COME ON, THE LIGHTS CAME BACK ON AND SHE WAS ABLE TO GET BACK HOME. HAD THERE BEEN MORE TRAFFIC, IT WOULD HAVE BEEN A MUCH MORE DANGEROUS SITUATION.

Power Train
Filed Mar 24, 201659,000 milesNM

TRANSMISSION INTERMITTENTLY LOCKS INTO 2ND GEAR AND WILL NOT SHIFT UP OR DOWN UNTIL VEHICLE IS RESTARTED. THIS ISSUE HAS HAPPENED APPROXIMATELY 45 TIMES IN THE LAST 6 MONTHS WITH THE COLD MONTHS OF DECEMBER AND JANUARY EACH HAVING 10 INSTANCES. THIS PROBLEM HAPPENS JUST AFTER STARTING VEHICLE AND PUTTING INTO DRIVE. THE VEHICLE MAY THUNK OR LURCH FORWARD JUST AFTER STARTING MOTION WHICH INDICATES THE TRANSMISSION HAS MALFUNCTIONED. THERE ARE NO CODES THROWN TO THE TCM. IF IT DOES NOT HAPPEN IN THE 1ST 30 SECONDS IT WILL NOT HAPPEN. MANUFACTURER HAS NOT FIXED THE PROBLEM AS THEY CANNOT DUPLICATE BUT IT IS SO INTERMITTENT THAT THEY WILL NEVER BE ABLE TO DUPLICATE. DEALER SEEMS UNWILLING TO DISCOVER WHAT THE PROBLEM IS. DEALER STATES MANUFACTURER HAS NO RECORDS OF SUCH AN ISSUE WHILE THERE ARE MANY ON THE INTERNET WHO HAVE HAD THE SAME OF SIMILAR ISSUES. VEHICLE HAS BEEN INTO THE DEALER MULTIPLE TIMES WITH SAME RESULT. FIRST VISIT THE DEALER REPLACED A CYLINDER HEAD FOR A KNOWN CYLINDER #2 MISFIRE ISSUE.

Unknown or Other
Filed Mar 23, 201680,000 milesMO

AIR CONDITIONING WENT OUT ON THE CAR COSTING 1300 TO FIX. CAR IS ONLY 4 YEARS OLD.

Power Train
Filed Mar 22, 201618,000 milesIL

CHRYSLER IS HIDING A MAJOR PROBLEM WITH THEIR TRANSMISSION TO ENGINE SOFTWARE. THE VAN IS UNSAFE TO DRIVE WHEN IT HESITATES AND AND THEN JOLTS FORWARD. THIS OCCURS BOTH WHEN THE CAR IS AT A DEAD STOP OR WHEN CHANGING LANES IN HEAVY TRAFFIC. THE ENGINE JUMPS TO HIGH RPM WHEN YOU GIVE IT A LITTLE GAS, BUT THEN IT DOES NOT SHIFT TO THE PROPER GEAR UNLESS YOU LET OFF OF THE GAS PEDAL COMPLETELY. I HAVE BEEN TRYING TO RESOLVE THIS PROBLEM WITH THE DEALERSHIPS FOR 3 YEARS. I THINK THEY DON'T KNOW HOW TO FIX THE PROBLEM BECAUSE CHRYSLER DOESN'T KNOW. THE LURCHING FORWARD AND HESITATION BETWEEN THE TRANSMISSION.AND ENGINE RPM IS A VERY SERIOUS SAFETY PROBLEM!!!!!!.

Electrical System
Filed Mar 21, 2016OH

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Mar 14, 2016TX

RECALL NOTICE P25/NHTSA 14V-234. REAR QUARTER VENT WINDOW SWITCH. I WAS FIRST NOTIFIED OF THIS IN SEPTEMBER 2014. ON 26 SEPTEMBER 2014, CHRYSLER DEALER DEMONTROND DISCONNECTED THE SWITCH AND TOLD ME I WOULD BE NOTIFIED TO RETURN TO HAVE THE REPLACEMENT SWITCH INSTALLED. SINCE THEN I HAVE CALLED DEMONTROND ON 09 JANUARY 2015, 24 AUGUST 2015 AND 14 MARCH 2016 TO EXPEDITE, AND EACH TIME I'M TOLD CHRYSLER HAVEN'T SHIPPED THE REPLACEMENT SWITCH TO THEM! THIS IS NOT GOOD ENOUGH!

Lane Departure › Blind Spot Detection
Filed Mar 10, 201683,000 milesMI

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE "BLIND SPOT MODULATOR NEEDS SERVICE" WARNING MESSAGE ILLUMINATED. IN ADDITION, THE BLIND SPOT MODULATOR EMITTED A LOUD BEEPING NOISE THAT DID NOT ALLOW THE CONTACT TO HEAR OTHER VEHICLE'S HORNS. THE CONTACT ALSO STATED THAT THE SPEEDOMETER FAILED TO PROVIDE ACCURATE READING LEVELS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BLIND SPOT MODULATOR SENSOR WAS INSTALLED IN THE BUMPER, WHICH WAS NOT THE PROPER PLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 83,000. UPDATED 04/06/16*LJ *TR

Electrical System
Filed Mar 8, 201635,000 milesTX

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR VENTS IN THE VEHICLE FAILED TO EMIT AIR. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

Electrical System
Filed Mar 3, 201630,000 milesGA

HAVE TAKEN TO DEALER TIME AFTER TIME THEY TELL ME THAT THEY DONT HAVE THE PARTS TO FIX IT WHAT HAPPENS IF IT BURNS UP IS DOTHAN CHRYSLER LIABLE OR MY INSURANCE L WOULD LIKE TO GET MY CAR FIXED OR TO KNOW THE PROSESS TO MAKE THEM BY IT BACK JUST MABY THAT WHOULD GET THEM OFF THIER ASS AND GET THE PARTS TO FIX IT

Visibility
Filed Mar 3, 201640,390 milesFL

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT HEARD A PRESSURE NOISE WHEN ROLLING UP THE WINDOW. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,390. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Mar 2, 201662,000 milesVA

DRIVING ON 15 FEB. STOPPED AT A STOP SIGN ABOUT TO CROSS 4 LANE ROAD. CAR SHUT OFF AS I HIT THE GAS TO CROSS THE ROAD. CAR COULD NOT BE RESTARTED. HAD TO PUSH VEHICLE TO A SAFE STOPPING PLACE. DIAGNOSED AS PCM FAILURE. ITEM WAS STILL UNDER WARRANTY. SINCE FAILURE, CONTINUE TO HAVE STARTING PROBLEM AND PERPETUAL WARNING LIGHT THAT SMART BEAM HEADLIGHT SENSOR FOR THE AUTOMATIC HIGH BEAMS IS OUT OF ALIGNMENT. CHRYSLER STATED THEY CANNOT DUPLICATE STARTING ISSUES SO NOTHING THEY CAN DO AND THAT THE SENSOR WARNING IS NOT ASSOCIATED AND NEEDS TO BE FIXED OUT OF POCKET.

Electrical System
Filed Mar 2, 2016CA

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Mar 1, 201680,700 milesMN

BLIND SPOT SAFETY INDICATORS LOCATED IN THE SIDE MIRRORS INTERMITTENTLY ACTIVATE AND STAY ON. THE INDICATORS IN THE SIDE MIRRORS AND ACTIVATION PING ARE A DISTRACTION AND ANNOYING WHEN DRIVING AT NIGHT. THIS HAPPENS INTERMITTENTLY WHEN STATIONARY AND IN MOTION. ALSO HAVE RECEIVED THE REAR VENT SWITCH RECALL WELL OVER A YEAR AGO AND HAD IT DISCONNECTED AT A DEALERSHIP. I WAS TOLD I WOULD BE PUT ON THE LIST AND NOTIFIED WHEN THEY RECEIVED A REPLACEMENT SWITCH. I HAVE YET TO BE CALLED. I DID HOWEVER RECEIVE A SECOND RECALL NOTICE, MADE A RETURN TRIP TO A DEALERSHIP AND WAS TOLD THE SAME THING AS BEFORE. BOTH OF THESE PROBLEMS APPEAR TO BE A COMMON DEFECT. I WOULD HOPE CHRYSLER COULD CORRECT THESE PROBLEMS IN A TIMELY FASHION AND AT NO EXPENSE TO THE OWNER. THIS IS MY 3RD DODGE/CHRYSLER VAN I HAVE OWNED. I CONSIDER MYSELF A LOYAL CUSTOMER AND HAVE BEEN VERY SATISFIED WITH MY TWO PREVIOUS VANS. I WISH I COULD SAY THE SAME ABOUT THIS ONE.

Electrical System
Filed Feb 28, 2016IN

TWICE IN THE PAST 6 MONTHS, THE BLIND SPOT INDICATOR SYSTEM HAS FAILED, AND THEN DISABLED ITSELF. WHILE IT'S DISABLED AND MALFUNCTIONING, THE ORANGE INDICATOR LIGHTS IN THE MIRROR STAY CONSTANTLY ON, AND THE VEHICLE KEEPS DINGING. THE COST TO REPAIR THE VEHICLE EACH TIME HAS BEEN OVER 1,500 DOLLARS. AND THAT HAS BEEN SINCE I HAVE JUST OWNED IT SINCE JULY, 2015. IT IS A WELL KNOWN PROBLEM AND DEFECT. THE MODULE AND SENSORS ARE PLACED WHERE THEY ARE EXPOSED TO THE ELEMANTS, AND THEY ARE NOT PROPERLY SEALED EITHER. THEY STARTED MESSING UP WHEN EVER THE WEATHER WAS BAD ( LOTS OF RAIN AND SNOW), AND THE SYSTEM FINALLY WOULD FAIL. THE ORANGE INDICATOR LIGHTS WOULD STAY ILLUMINATED IN THE MIRRORS, MAKING IT VERY DIFFICULT TO USE THE SIDE MORRORS, ESPECIALLY AT NIGHT. IT MAKES IT VERY DIFFICULT TO SEE. AND IS VERY DISTRACTING. THE DINGING NOTIFICATION IS VERY UNNERVING, AND A DISTRACTION AS WELL. IT'S RIDICULOUS THAT MY 28,000 DOLLAR VEHICLE HAS A SAFETY FEATURE THAT KEEPS FAILING, AND COSTS OVER 1,500 DOLLARS TO REPAIR, AND THEN 3 MONTHS LATER BREAKS AGAIN!! THE BSM (BLIND SPOT MODULE) FAILS AFTER THE VEHICLE IS DRIVEN REPEATEDLY IN BAD WEATHER. WHICH IN EFFECT SHO R TS OUT THE SENSORS. IT IS A WELL KNOWN PROBLEMS ON THE CAR COMPLAINT WEBSITES, AND THE DEALERSHIP ACKNOWLEDGED IT WAS A KNOWN PROBLEM ALSO.

Electrical System
Filed Feb 28, 2016IN

TWICE IN THE PAST 6 MONTHS, THE BLIND SPOT DETECTION HAS COMPLETELY MALFUNCTIONED AND STOPPED WORKING. IT IS A KNOWN DEFECT, THAT THE MODULE FOR THE BLIND SPOT SYSTEM IS LOCATED WHERE IT IS EXPOSED TO THE ELEMANTS, AND THE MODULE PLUS THE SENSORS ARE NOT SEALED PROPERLY TO PROTECT THEM FROM THE ELEMANTS. BOTH TIMES, THE REPAIR WAS OVER 1,500 DOLLARS, PLUS IT MADE THE BLIND SPOT SYSTEM UNUSABLE. BOTH TIMES, IT STARTED MESSING UP AFTER THE WEATHER STARTED GETTING BAD. ( LOTS OF RAIN AND SNOW) AND THE SYSTEM STARTED TO MALFUNCTION WHILE THE VEHICLE WAS IN MOTION. THE DEALERSHIP HAS STATED IT IS A KNOWN DEFECT, AND IT IS POSTED ON SEVERAL CAR COMPLAINT FORUMS. THE BLIND SPOT MODULE , AND SENSORS, ARE NOT SEALED PROPERLY, AND ARE INSTALLED IN A PLACE THAT LEAVES THEM EXPOSED. WHEN THE SYSTEM MALFUNCTIONS, THE SYSTEM DISABLES ITSELF, AND THE MIRROR LIGHT INDICATORS REMAIN ON, AND THE CAR KEEPS DINGING. THE LIGHTS REMAIN ON, CREATING A DRIVING HAZARD, ESPECIALLY AT NIGHT, BECAUSE IT IS HARD TO USE THEM, BECAUSE THE ARE LUMINATED CONSTANTLY WITH THE BRIGHT TRIANGLE LIGHT. THE CONSTANT DINGING IS VERY, VERY DISTRACTING AND NOT TO MENTION FRUSTRATING AND ANNOYING. IT IS RIDICULOUS THAT MY 28,000 DOLLAR VEHICLE HAS A SAFETY FEATURE THAT EVERY FEW MONTHS MALFUNCTIONS, AND THEN COSTS OVER 1,500 DOLLARS TO FIX, AND THE DEALERSHIP ACKNOWLEDGED IT AS A KNOWN PROBLEM.

Electrical System
Filed Feb 25, 2016110,000 milesKY

UPON ENTERING AND PRESSING THE START BUTTON, THE VAN STARTS AND IMMEDIATELY DIES. DASH IS DEAD, BUT RADIO AND CENTER STACK STILL LIT UP. PRESS THE BUTTON AGAIN TO SHUT EVERYTHING OFF AND TRY AGAIN. THE VAN WILL USUALLY START AFTER A DELAY. THIS IS IN ADDITION TO CRANKING FOR A LONG TIME AND NOT STARTING AT ALL. THIS WAS HAPPENING EVEN AFTER WE HAD THE ENGINE HEADS AND TRANSMISSION REPLACED UNDER WARRANTY. THIS WAS AN INTERMITTENT PROBLEM BUT IS NOW HAPPENING ABOUT 4 TIMES DAILY.

Electrical System
Filed Feb 25, 2016FL

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical SystemFire
Filed Feb 15, 201653,000 milesWI

IN OCTOBER 2014 (APPROX. MILEAGE OF 40K) THE BLIND SPOT MONITORING SYSTEM STOPPED WORKING. DID SOME RESEARCH AND DETERMINED I HAD A BAD RADAR SENSOR BUT THEY COST $900 EACH SO WE TURNED OFF THE BLIND SPOT MONITORING SYSTEM. FEBRUARY 2016 (MILEAGE OF 53K) THE BACKUP CAMERA AND BUMPER SENSORS QUITE WORKING AND WE NOTICED A HOT WIRE SMELL. PULLED OUT THE DRIVER'S SIDE BLIND SPOT MONITORING SENSOR AND FOUND IT BADLY CORRODED AND THE SENSOR SEPARATING AT THE SEAMS ALSO FOUND FUSE BLOWN. REPLACED THE FUSE WITH THE BAD SENSOR DISCONNECTED AND PUT A NEW FUSE IN. CAMERA CAME BACK ON FOR ABOUT TEN SECONDS BEFORE GOING BLACK AGAIN WHEN FUSE BLEW AGAIN. HAD SMOKE COMING OUT OF PASSENGER SIDE REAR BLIND SPOT SENSOR AREA. FOUND THE WIRES MELTED ON THE CONNECTOR AND I HAD TO SNUFF THE WIRES OUT WITH WATER AND CUT THE SENSOR CABLE TO GET THE HOT COMPONENTS OUT OF THE VEHICLE TO PREVENT A FIRE. I THEN REMOVED THE PASSENGER SIDE SENSOR, TERMINATED THE LOOSE WIRES WITH WIRE NUTS AND PUT A NEW FUSE IT. CAMERA AND BUMPER SENSORS ARE WORKING FINE NOW BUT BLIND SPOT MONITORING IS NOT FUNCTIONAL DUE TO THE TWO BAD SENSORS. I SEE TWO ISSUES, FIRST THE BLIND SPOT SENSORS WHICH ARE SOLD AS SAFETY FEATURES FAILED AT 3 YEARS OF USE NOT JUST ONE SENSOR BUT BOTH INDICATING IT IS A POORLY ENGINEERED PART NOT A DEFECTIVE PART. SECONDLY IS THE FUSING SIZE OR WIRING CORRECT FOR THIS CIRCUIT. AS THE FUSE SHOULD BLOW BEFORE WIRES START TO MELT. TO BUY A NEW WIRING HARNESS AND THE TWO SENSORS WILL COST $1700 AND

Service Brakes
Filed Feb 14, 201665,000 milesFL

PREMATURE WEAR OF BRAKE'S ROTORS AND CALIPERS ALONG WITH PADS BOTH BACK AND FRONT AT 65,571 MI. ( $859.95) AND 67,283 MI. ( $902.16) RESPECTIVELY. PADS MAYBE; BUT NOT THE ROTORS AND CALIPERS WITH MOSTLY NON BRAKING HIGHWAY MILES TRAVELING BETWEEN MAINE & FLORIDA.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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