2002 Chrysler Town And Country complaints

TWICE THE POWER STEERING SYSTEM FAILED WITH COMPLETE FLUID LEAKAGE FROM VEHICLE AND POWER STEERING INOPERABLE. BOTH TIMES DEALER REPAIRED POWER STEERING COOLER LINE HOSES AND CLAMPS. *NLM

THE CHECK ENGINE LIGHT CONSTANTLY ILLUMINATED, AND EACH TIME THE DEALER TOLD THE CONSUMER THE PROBLEM WAS FIXED. *JB

THE SEAT BELT UNFASTENED WHILE THE VEHICLE WAS IN MOTION, AND THERE WAS NO INDICATION OF A PROBLEM. *JB

LEFT SIDE POWER SLIDING DOOR STOP FUNCTIONING. *JB

WHEN A TURN WAS MADE, THERE WAS A NOISE COMING FROM THE STEERING.*JB

WHEN ATTEMPTING TO TURN THE CAR, THERE IS A CLUNKING NOISE AND THEN THE STEERING WHEEL COMES LOSE. IT DOES NOT PHYSICALLY DETACH FROM THE STEERING COLUMN, BUT IT ROCKS FREELY BACK AND FORTH. ATTEMPTING TO TURN THE STEERING WHEEL AFTER THIS CAUSES A GRINDING SOUND AND IS UNSTABLE DUE TO THE ROCKING MOTION. THE FAILURE OCCURRED ON MARCH 6, AND A CHRYSLER DEALER SERVICED THE CAR ON MARCH 7 USING TSB 19-008-01 AS A SERVICE PROCEDURE. THE EXACT SAME FAILURE OCCURRED THE NEXT DAY, AFTER SERVICING. A DIFFERENT CHRYSLER DEALER SERVICED IT USING TSB 19-008-01 WHICH INVOLVES INSERTING A SHIM. TWO DIFFERENT DEALERSHIPS RECOMMENDED REPLACING THE STEERING COLUMN AND CHRYSLER WOULD NOT AUTHORIZE IT.*JB

WHEN THE TEMPERATURE WAS 30 DEGREES AND BELOW THE WINDSHIELD WIPER FLUID FROZE. UPON FURTHER INVESTIGATION THE CONSUMER DISCOVERED THAT THE MANAGER OF THE LUBRICATION SERVICE THE VEHICLE WAS TAKEN TO PURPOSELY NEGLECTED TO MIX ENOUGH ALCOHOL WITH THE WASHER FLUID. *JB *NLM

COMPLETE FAILURE OF POWER STEERING SYSTEM. UPON STARTUP OF VEHICLE IN GARAGE, HEARD LOUD BANG. EXITED VEHICLE TO FIND HUGH PUDDLE OF POWER STEERING FLUID POURING FROM VEHICLE. IT WAS UNDRIVABLE. DEALER INSTALLED POWER STEERING LINE AND POWER STEERING COOLER. SINCE THEN, FLUID HAS LEAKED TWICE AGAIN. DEALER HAS REPLACED ANOTHER HOSE, AND SPRING CLAMPS. THEN HEARD "WHIRRING' NOISE. HAD TO RETURN TO DEALER A LAST TIME TO PURGE AIR OUT OF SYSTEM THAT WAS NOT DONE CORRECTLY DURING REPAIRS. SO FAR, NO MORE LEAKS, BUT I AM NOT CERTAIN IT IS FIXED FOR GOOD. CURRENTLY WE ARE IN ARBITRATION THROUGH THE NCDS BECAUSE OF THIS AND OTHER REPAIRS REPEATEDLY PERFORMED.*JB

MULTIPLE OIL LEAKS DURING A 7 MONTH PERIOD FROM 4/02-1/03 FOR A TOTAL OF 6 REPORTED TIMES RETURNED TO DEALERSHIP. DEALER HAS INSTALLED SEVERAL NEW PARTS INCLUDING OIL FILTER ADAPTER O-RING, OIL FILTER ADAPTER, ADAPTER SEAL, OIL COOLER (TWICE), HOSE TO OIL COOLER/ADAPTER. SINCE 6 REPORTED LEAKS AND LAST REPAIR ON 1/15/03, HAVE NOTICED 1 OR 2 DROPS OF OIL ON GARAGE FLOOR, BUT I AM NOT CERTAIN IT IS FIXED FOR GOOD. CURRENTLY WE ARE IN ARBITRATION THROUGH THE NCDS BECAUSE OF THIS AND OTHER REPAIRS REPEATEDLY PERFORMED. *JB

THE INDICATOR APPEARED WHEN THE HORN WAS ACTIVATED, BUT THE HORN DIDN'T SOUND. SCC *NLM

THE POWER STEERING FLUID LEAKED FROM THE VEHICLE, WHICH MADE THE VEHICLE DIFFICULT TO TURN.*JB

POWER PASSENGER SLIDING DOOR DOES NOT OPERATE CORRECTLY AND WILL NOT CLOSE AND LATCH FULLY. ON ORIGINAL COMPLAINT NOVEMBER 1, WE WERE TOLD AN UPDATED CONTROL MODULE WAS IN THE WORKS UPON CHECKING RECENTLY THE OTHER SERVICE WRITER SAID HE KNEW NOTHING OF ANY UPDATE. ON FEBRUARY THE 7 WHILE DRIVING OVER 20 MPH THE POWER SLIDING DOOR BEGAN TO OPERATE AS IF THE DOOR WAS OPENING, THE DOORS WERE LOCKED AT THE TIME. ON FEBRUARY 28, WE TOOK THE VAN IN FOR OIL AN CHANGE, AND REPORTED THE DOOR PROBLEM, THEN THE SERVICE WRITER SAID AN UPDATE TO REPAIR WAS IN THE WORKS. SHE THEN SUGGESTED THAT THE POWER DOORS BE DISCONNECTED FOR NOW UNTIL AN UPDATE IS COMPLETED. THE SERVICE WRITER SAID WE HAVE HAD LOTS OF COMPLAINTS ABOUT THE DOORS OPERATING THIS WAY, THIS DOES SEEM TO BE AN UNSAFE CONDITION AND THE ANSWER FOR THE SERVICE DEPARTMENT IS TO SUGGEST IT BE DISCONNECTED INDICATES IT IS WIDE SPREAD.*JB

THE TIRES EXPERIENCED ABNORMAL WEAR OF THE REAR TIRES, CONSUMER WAS INFORMED AN ALIGNMENT WAS NEEDED. *JB THE ABNORMAL TIRE WEAR WAS ON ALL FOUR TIRE OUTER EDGES, OUT OF ALIGNMENT/ADJUSTMENT, FRONT ALIGNMENT WERE SET TO SPECIFICATIONS, HOWEVER, THE REAR AXLE TUBE ASSEMBLY WAS REPLACED ON THE REAR TO CORRECT THE PROBLEMS. SCC

THE VEHICLE STALLED WITHOUT WARNING. *JB AS THE CONSUMER PULLED INTO THE PARKING SPACE, THE VEHICLE STALLED WITHOUT WARNING, THEN THE VEHICLE WAS PLACED IN PARK, RESTARTED, AND CONTINUED INTO THE PARKING SPACE. ON ANOTHER OCCASION THE VEHICLE INTO REVERSE, THE VEHICLE STALLED WITHOUT WARNING, RESTARTED THE VEHICLE, PLACED IN DRIVE AND STALLED AGAIN. THERE WAS AN INTERMITTENT CLICK NOISE WHEN THE PEDAL IS DEPRESSED, THE A/C FAN NOISE, THE SUSPENSION FELT LOOSE AND LEANED TO LEFT, UNEVEN TIRE WEAR, CLUNK NOISE IN THE FRONT END WHEN COMING TO A STOP, WHEN TURNING, AND PULLING INTO A PARKING SPACE, THE TIRES MEET A RESISTANCE,THE GAS PEDAL VIBRATED, AND THERE WAS A GROANING NOISE IN THE STEERING WHEEL AND OR THE ENGINE WHEN TURNING OR WHEN IN REVERSE. THE MOTOR MOUNT WAS INSTALLED INCORRECTLY AND WAS REPOSITIONED PROPERLY. SCC

THE FUEL GAUGE DID NOT GIVE THE CORRECT READING. *JB THE MILEAGE INDICATOR FLUCTUATED. THE FUEL LEAK DETECTION PUMP HOSE WAS REPLACED DUE TO BROKEN PARTS. SCC

APROX. 4 MILES INTO MY COMMUTE THE AUTOMATIC SLIDING DOOR ON PASSENGER SIDE OF THE VEHICLE OPENED AND CLOSED BY ITSELF WHILE DRIVING AT A RATE OF 35MPH. NO WARNING ALARMS HAD GONE OFF TO INDICATE THE DOOR WAS NOT PROPERLY CLOSED.

THE POWER STEERING FAILED, WHICH MADE THE VEHICLE DIFFICULT TO STEER.*JB

THE REAR HATCH DOOR WINDOW SHATTERED INTO PIECES, CAUSE UNKNOWN. THIS HAS OCCURRED ONCE BEFORE AND HAPPENED AGAIN WITHIN A TWO WEEK REPAIR. PH

WHILE PARKED ON A FLAT SURFACE VEHICLE SHIFTED INTO DRIVE HITTING RAILROAD CROSSING. DEALER NOTIFIED. TS

WINDSHIELD WASHER SPRAY NOZZLES FROZE DURING LOW TEMPERATURE CONDITIONS CAUSING SERIOUS VISIBILITY PROBLEMS ON HIGHWAY DUE TO SALT SPRAY. EXTRA HEAVY DUTY 'RED' SOLUTION HAD BEEN USED, SUPPOSED TO BE GOOD FOR -30 DEGREES F. IT APPEARS THAT THE POSITION OF THE SPRAY NOZZLES, AND PERHAPS THE POSITION OF THE RESERVOIR TANK DO NO BENEFIT FROM THE HEAT OF THE ENGINE OR DEFROSTERS.

THERE IS A LOUD SQUEALING NOISE UNDER THE HOOD OF THE VEHICLE. DEALERSHIP STATED THIS IS COMING FROM A PART IN THE ENGINE. THE DEALERSHIP HAS MADE SEVERAL ATTEMPTS TO REMEDY THE PROBLEM, BUT FAILED. THE NOISE STILL OCCURS. PH

CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED THE AIR BAG LIGHT CAME ON AND THE AIR BAG COULD BE INOPERATIVE IN THE EVENT OF A VEHICLE ACCIDENT. DEALER NOTIFIED. TS *DT

2002 CHRYSLER TOWN AND COUNTRY IS SUPPOSED TO BE EQUIPPED WITH THE LATCH SYSTEM IN "ALL REAR SEATING POSITIONS". THIS SYSTEM (INCLUDING THE TETHERS) ARE NOT PRESENT ON THE 3-PASSENGER SEAT IN THIS VEHICLE. THE SAME IS TRUE FOR MOST OF THE 2003 TOWN AND COUNTRY VANS IN THE LOT OF MY CAR DEALER.

ENGINE SURGES AND CUTS OUT BETWEEN 40 AND 60 MPH. ON OCCASION IT STOPS RUNNING. TS

2002 CHRYSLER TOWN & COUNTRY HORN THE HORN ON THE VEHILCLES IS VERY DIFFICULT TO HONK, FOR THE LACK OF A BETTER WORD. TAPPING THE HORN AS A FRIENDLY GESTURE IS OUT OF THE QUESTION - IN FACT IT IS DISCONCERTING IN THAT YOU REALLY HAVE TO PRESS HARD ON IT TO MAKE IT WORK AND WHEN IT FINALLY WORKS, IT IS QUITE A BLAST (BECAUSE OF THE PRESSURE REQUIRED). THE DEALER SAYS THAT THEY ARE ALL THIS WAY (I CAN'T BE SURE OF THAT)AND THAT THEY ARE NOT ALLOWED TO MAKE ANY CHANGES TO THE TENSION OR PART INVOLVED IN THE PROBLEM. NO VEHICLE I HAVE EVER OWNED HAS EVEN REMOTELY EXHIBITED THIS PROBLEM. THE FACT IS THAT IT BECOMES A SAFETY ISSUE BECAUSE ONE HAS TO CONSCIOUSLY THINK ABOUT HOW HARD TO PRESS ON THE HORN TO PRODUCE THE DESIRED RESULTS. IN THIS CASE, THE ONLY RESULT IS A VERY LOUD AND UNFRIENDLY BLAST. MANY THANKS, NICK 707-785-3440 TS

AIRBAG LIGHT KEEPS COMING ON WHILE DRIVING. DEALER KEEPS TELLING ME IT IS FIXED. PASSENGER SLIDER KEEPS STICKING WHEN COLD, IT DOES NOT OPEN BY REMOTE. CHILD SEAT BELT HAS HAD TO BE REPLACED, AND STILL DOES NOT LATCH WELL.

WHILE DRIVING 60 MPH THE VEHICLE STARTED TO SLOW DOWN, WHILE ACCELERATOR WAS APPLIED. VEHICLE WAS TOWED TO DEALER WHO DETERMINED THE TRANSMISSION NEEDED TO BE REPLACED. TS

VEHICLE WAS IMPACTED ON THE LEFT (DRIVER'S) SIDE MID SECTION BY A VEHICLE TRAVELING AT APPROX. 45 MPH. AS A RESULT OF THE IMPACT, THE RIGHT (PASSENGER'S) SIDE SLIDING DOOR FULLY OPENED. THERE WAS NO PHYSICAL OR STRUCTURAL DAMAGE SUSTAINED BY THE RIGHT HAND SLIDING DOOR. THE DOOR FUNCTIONED PROPERLY AFTER THE CRASH. ALL DOORS WERE LOCKED AT THE TIME OF IMPACT. THE VEHICLE IS EQUIPED WITH ELECTRIC ASSISTED (MOTORIZED) SLIDING DOORS ON BOTH SIDES. IT IS UNKNOWN IF THE DOOR OPENED ELECTRICALLY OR AS A RESULT OF A MECHANICAL LATCHING FAILURE. DT

DEALERSHIP INDICTATED THAT PARTS FOR RECALL IS NOT AVAILABLE AND THEY WON'T BE AVAILABLE UNTIL DECEMBER 12. TS

THE VEHICLE, ABOVE, BOUNCED AROUND ON THE ROAD AND WAS NOISY. SINCE WE ARE BOTH RETIRED AND DRIVE ABOUT 2000 MILES PER MONTH WE FELT UNSAFE SINCE ABOUT 75% OF OUR MILES ARE AT HIGHWAY SPEEDS ON THE INTERSTATE ROADS. WE FEARED A LACK OF CONTROL WITH A POSSIBLITY OF A CRASH. THE DEALER REAIRED BUT CHRYSLER WOULD NOT STAND BEHIND THE COST OF $726 TO REPAIR. WE EXPERIENCED THIS REACTION ON THE 2001 CHRYSLER AFTER TWO YEARS BECAUSE WE DRIVE MORE THAN DOUBLE THE AVERAGE DRIVER. IT WOULD SEEM TO US THAT THERE ARE SOME POTENTIAL ACCIDENTS WAITING TO HAPPEN WHEN THE AVERAGE DRIVER REACHES THEIR FOURTH YEAR OR 52000 MILES. FEEL THERE SHOULD BE A RECALL ON THE FAILURE OF FRONT END STRUTS AND SWAY BARS FOR A TWO YEAR OLD VEHICLE WITH 53000 MILES. DT

CONSUMER STATED THAT WHILE DRIVING NONE OF THE GEAR LIGHTS WOULD LIGHT UP CAUSING A DISTRACTION TO THE CONSUMER. DEALER NOTIFIED TS

DRIVER'S MOTORIZED POWER SEAT WILL POP ON BOTTOM, POSSIBLY WHERE THE SEAT BACK JOINS SEAT BOTTOM. SEAT BOTTOM HAS A SLIGHT MOVEMENT.MANUFACTURER HAS ISSUED A TSB AND VAN HAS BEEN IN THE DEALERSHIP 7 TIMES WITH PROBLEM NOT REMEDIED. PLEASE DESCRIBE DETAILS.AK

CONSUMER WAS IN MOTION WHEN A LOUD EXPLOSION WAS HEARD AND REALIZED THE PASSENGER SIDE SLIDER WINDOW HAD JUST SHATTERED AND THE VEHICLE WAS FULL OF GLASS. CONSUMER HOPES THE CHRYSLER CORPORATION WILL REIMBURSE FOR MONIES PAID FOR REPAIRS. *JG

CONSUMER STATES EXCESSIVE FORCE HAS TO BE APPLIED IN ORDER FOR THE HORN TO WORK, CONTACTED DEALER .*JB

ENGINE SPUTTERING AND FAILURE OCCURED AT 23000 MILES WHILE DRIVING. VEHICLE SERVICED BY DEALER SEVERAL TIMES, REPLACING AND REPAIRING ELECTRICAL SYSTEM COMPONENTS. DEALER HAS REPLACED WIRING HARNESS/ IGINITION COILS, BARE ELECTRICAL WIRE SHORTED/ PCM REPLACED/REPLACED CLOCK SPRING TWICE, AND REPLACED FRONT CONTROL MODULE. CONSUMER WASVERY CONCERNED ABOUT ELECTRICAL PROBLEMS. DOES NOT FEEL VEHICLE IS SAFE.*AK

RIGHT FRONT PASSENGER SIDE WINDOW EXPLODED INTO VEHICLE WITHOUT WINDOW BEING HIT.CONTACTED DEALER.*AK *SLC

AIR BAG SYSTEM WARNING LIGHT. 6 MILES AFTER WE BOUGHT VEHICLE WARNING LIGHT CAME ON AND TOOK TO DEALER AND FAULTY ITEM WAS REPLACED. SINCE THEN THE WARNING LIGHT HAS COME ON A TOTAL OF 6 TIMES. EACH TIME THE VAN WAS TOOK IN TO GET FIXED. BY THE TIME THE 5TH WARNING LIGHT CAME ON(JULY 15) WE WERE TOLD THE MODULE WAS PUTTING OUT FALSE SIGNALS. IN ONE INSTANCE WE WERE DRIVING OUR VAN FOR A WEEK WITH THE LIGHT ON WAITING FOR THE REPLACEMENT PART AND WAS TOLD THE VAN WAS PERFECTLY SAFE TO DRIVE. THE SIXTH TIME WE TOOK IT IN(JULY 30, MILAGE ONLY AT 3499) THE WARNING LIGHT WAS GOING ON AND OFF EVERY FEW SECONDS AND WAS TOLD THAT THE WIRING WAS CORROSIVE AND THEY COULD PUT A TEMP FIX ON IT BY CLEANING/SPRAYING WIRING THAT WOULD LAST UP TO 3/5 MONTHS. I WAS NOT HAPPY WITH THAT DUE TO SAFETY ISSUES. THEY ALSO TOLD US THAT IF THE AIR BAG LIGHT WAS ON THE AIRBAGS WOULD NOT WORK PROPERLY. WHICH UPSET US DUE TO THE TIME WE WERE DRIVING THE VAN FOR A WEEK WITH LIGHT ON DUE TO THEM SAYING IT WOULD BE SAFE. WE CONTACTED DIAMLER CHRYSLER JULY 15TH AND FILED A COMPLAINT. TWO WEEKS AFTER LAST VISIT (30 JULY) CONTACTED DEALER TO SEE IF SOLUTION TO PROBLEM WAS FOULD YET BECAUSE WAS UNCOMFORTABLE WITH TEMP FIX. NOW THEY WILL BE DOING A COMPLETE REWIRING ON 21 AUGUST. HOPING THIS WILL BE THE LAST AND FINAL TIME I HAVE TO TAKE IT IN FOR THE SAME PROBLEM. DUE TO SAFETY ISSUES OF AIR BAGS AND THE SAFETY OF MY FAMILY, I WANTED TO INFORM YOU OF THE PROBLEMS GOING ON WITH OUR VAN. AND TO FIND OUT ANY IMPO

VEHICLE WANDERS ALL OVER THE ROAD AT ANY SPEED, IN WET CONDITIONS VEHICLE SWAYS. TAKEN TO DEALER 3 TIMES, CANNOT REMEDY THE PROBLEM.*AK

WHILE DRIVING THERE IS A GAS SMELL IN THE CAB. GAS LEAKING OUT AS FAST AS ONE PUMPS IT IN. CONSUMER IS CONCERNED ABOUT A FIRE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

TAILGATE WILL OPEN WHILE DRIVING, AUTOMATIC SYSTEM WILL CLOSE TAILGATE, BUT INTERMITTENTLY WILL NOT LATCH IT. NO AJAR WARNING LIGHT. THE LATCH PRE-ENGAGED BEFORE THE TAILGATE WAS CLOSED PREVENTING IT FROM CLOSING. DEALER RE-PROGRAMMED THE TAILGATE AND THE PROBLEM APPEARS TO BE CORRECTED.

ENGINE CHECK LIGHT WOULD REMAIN ON WHILE DRIVING. VEHICLE TAKEN TO DEALER, AND THEY INFORMED CONSUMER THAT THERE WAS A CRACK IN FUEL SYSTEM, AND IT NEEDED TO BE REPLACED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

WHILE FILLING UP GAS TANK CONSUMER NOTICED GAS LEAKING ONTO THE GROUND. TOOK VEHICLE TO DEALER, AND THEY STATED THAT ROLLING VALVE SEPARATED FROM FUEL TANK. FUEL TANK NEEDED TO BE REPLACED. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

AIR BAG LIGHT WOULD INTERMITTENTLYAND MOMENTARILY REMAIN ON WHILE DRIVING. DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

REAR SEAT BELT LATCH AROUND CHILD CAR SEAT WILL MYSTERIOUSLY UNBUCKLE. PROPER INSTALLATION OF THE CAR SEAT HAS BEEN VERIFIED SEVERAL TIMES BUT LATCH SEEMS TO UNBUCKLE AFTER NORMAL MOVEMENT OF MY CHILD IN THE SEAT. MY RESEARCH INTO THIS ISSUE REVEALED THAT CHRYSLER INSTALLED GEN III LATCHES IN THE REAR OF OUR VAN EVEN THOUGH THERE IS EVIDENCE SHOWING THAT THEY ARE UNSAFE. THIS IS A VERY FRIGHTENING SITUATION AND I WILL BE CONTACTING THE DEALER TO TRY AND NEGOTIATE REPLACEMENT OF ALL REAR SEAT LATCHES IN THIS VEHICLE. I HOPE THAT THESE LATCHES WILL BE RECALLED BEFORE SOMEONE ELSE GETS INJURED.*AK

CONSUMER STATED THAT THERE WAS A WIND NOISE ON THE RIGHT SLIDING DOOR AREA WHILE DRIVING BETWEEN SPEEDS OF 45-50. *YH

REMOTE CONTROL FOR POWER TAILGATE WAS ACTIVATED IN GARAGE AND FORCED GARAGE DOOR TO OPEN HALF WAY, RESULTING IN DAMAGE TO THE DOOR AND TAIL GATE. DEALER AND MANUFACTURER WERE NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AKL

CONSUMER IS CONCERNED THAT VEHICLE CAN BE DRIVEN WITH POWER OPERATED SLIDING DOOR OPEN. *AK CONSUMER STATES THAT THE WARNING CHIME AND VISUAL WARNING LIGHT WERE NOT SIGNIFICANT ENOUGH FOR CONSUMER TO REALIZE THAT THE SLIDING DOOR WAS OPEN, CAUSING CONSUMER TO SMASH INTO HIS GARAGE DOOR WHEN PARKING. *SLC

AIR BAG LIGHT ILLUMINATES WITHOUT ANY CAUSE. DEALER AND MANUFACTURER ARE AWARE OF THE PROBLEM, BUT THERE IS CURRENTLY NO REMEDY. PROBLEM STILL EXSISTS. *AK *YD

BASED UPON THE REPORTED SAFETY DEFECTS WITH THE GEN 3 SEATBELTS WHEN CAN HE NHTSA TO DO SOMETHING OR WILL WE HAVE TO WAIT FOR MORE PEOPLE TO DIE LIKE WITH FIRESTONE BEFORE SOMETHING IS DONE. *AK

WHILE VEHICLE WAS WARMING UP A STRONG ODOR AND SMOKE ESCAPED FROM DEFROSTER UNIT INTO PASSENGER'S COMPARTMENT DUE TO AN ELECTRICAL SHORT CIRCUIT THAT RESULTED IN A FIRE. PLEASE GIVE ANY FURTHER DETAILS. *AK