EACH YEAR THE AIR BAG LIGHT COMES ON IN MY 2002 CHRYSLER TOWN & COUNTRY SINCE THE PURCHASE DATE. ORIGINALLY, DEALER REPAIRED AT NO CHARGE. DEALER LAST REPLACED THE CLOCKSPRING IN JUNE 2004 AT LICCARDI AUTO GROUP IN GREEN BROOK, NJ FOR $135.00. I AM NOW IN OHIO AND THE LIGHT IS ON AGAIN. IT APPEARS THERE IS NOW A RECALL ON 2000 MODELS FOR THE SAME PROBLEM BUT WHEN I CALLED, THE RECALL DEPT SAID IT DOES NOT APPLY TO MY CAR. I AM CONCERNED THAT IT MAY CAUSE ACCIDENTAL DEPLOYMENT OF THE AIR BAG. *NM
2002 Chrysler Town And Country complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
DT: CONTACT STATED THE HEADLIGHTS WERE NOT WORKING PROPERLY. THEY INTERMITTENTLY SHUT OFF WHILE DRIVING. AFTER A SHORT PERIOD OF TIME THE HEADLIGHTS CAME BACK ON. THE DEALER REPLACED THE MULTI-FUNCTION SWITCH, BUT THIS REPAIR DID NOT FIX THE PROBLEM. THE MANUFACTURER HAS BEEN CONTACTED. THERE IS CURRENTLY AN OPEN INVESTIGATION FOR THE HEADLIGHTS ON THIS MODEL VEHICLE. *AK UPDATED 11/29/05. *JB
PRIOR TO 15K MILES, REAR HATCH ON VAN WILL NOT OPEN. BOUNCED BACK AND FORTH BETWEEN SEVERAL DEALERS AND NEVER REPAIRED. # YEARS AND 60K MILES LATER, CHRYSLER SAYS THE WARRANTY IS EXPIRED AND THAT THEY ARE NOT LIABLE. ALL COMPLAINTS AND REAIR ATTEMPTS ARE DOCUMENTED.
1.3RD REPLACEMENT OF CLOCKSPRING IN AIR BAG SYSTEM (AT DEALER RIGHT NOW) 2. TRANSMISSION COOLANT LINES RUSTED OUT RESULTING IN LOSS OF TRANSMISSION FLUID TO TRANSMISSION AND VEHICLE WHILE DRIVING. *JB
DT: THE CONTACT STATED ON 5-7-05 VEHICLE WAS REAR-ENDED BY ANOTHER VEHICLE GOING APPROXIMATELY 50 MPH. THE CONTACT WAS SITTING STILL IN HIS VEHICLE AT THIS TIME. THE VEHICLE WAS TOTALED BY THE ACCIDENT. THE PASSENGER'S SIDE AND DRIVER'S SIDE SEATS FELL BACKWARD. HE DID NOT HAVE PICTURES OF THE SEATS. HIS WIFE, A PASSENGER IN THE VEHICLE, HIT HER RIGHT SHOULDER AND ARM ON THE DOOR POST OF THE VAN. THE DAY AFTER THE ACCIDENT HER ARM WAS BLACK. ALSO, THE CONTACT HIT HIS HEAD ON A COOLER, AND HIS HANDS WERE TIGHTLY GRIPPING THE STEERING WHEEL. HE HAD A COMPRESSION INJURY BETWEEN HIS THUMB AND FINGERS ON HIS LEFT AND RIGHT HANDS. THE CONTACT CALLED CHRYSLER ON 5-15-05. SOMEONE CAME OUT TO INSPECT THE VAN. ON THIS SAME DAY CHRYSLER WROTE HIM A LETTER STATING THAT THE SEATS DID WHAT THEY WERE DESIGNED TO DO , AND THEY WERE NOT RESPONSIBLE. THE CONTACT STATED THAT IF HIS GRAND CHILD WAS IN THE BACK SEAT AT THIS TIME HE WOULD HAVE BEEN A FATALITY. *AK
DT: THE CONSUMER STATED 2002 CHRYSLER TOWN & COUNTRY WAS HAVING PROBLEMS WITH THE AIR BAG LIGHT STAYING ON AND OFF FOR ABOUT 5 MONTHS. THE CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP TO HAVE THE AIRBAG LIGHT FIXED, AND THEY INFORMED HIM THAT THE LIGHT WAS ON DUE TO THE SEAT BELT LEFT TENSIONER BEING DEFECTIVE. THE DEALERSHIP REPLACED THE WHOLE UNIT ON THE SEAT BELT TENSIONER. THE COST WAS $150.75 FOR THE CONSUMER TO HAVE THIS REPAIRED. THE CONSUMER FELT THAT IT WAS CHRYSLER'S RESPONSIBILITY TO REIMBURSE HIM FOR THE COST. THE CONSUMER STATED THAT THIS WAS A SAFETY ISSUE. THE CONSUMER WAS VERY UNHAPPY THAT CHRYSLER DID NOT REIMBURSING HIM FOR THE REPAIRS. THE CONSUMER WAS AN EMPLOYEE OF CHRYSLER, HE WORKED AT A MANFACTURING PLANT IN MICHIGAN AND HAD ONLY PURCHASED CHRYSLER VEHICLES FOR 34 YEARS. THE CONSUMER DISCUSSED THIS ISSUE WITH CHRYSLER. THEY ADVISD HIM CALL NHTSA. *AK
THE TRANSMISSION FAILED SUDDENLY. WHILE AT A STOP SIGN THE TOWN & COUNTRY VAN STOPPED MOVING. THE RPM'S WENT UP WHILE PRESSING THE GAS, BUT THE VAN DID NOT MOVE. AFTER FURTHER INVESTIGATION BY A TECHNICIAN IT WAS DETERMINED THAT IT WAS RELATED TO THE TRANSMISSION. BECAUSE OF THE COST TO FIX THE VAN, AS OF 08/15/05, THE VAN IS STILL PARKED. SOMEONE PLEASE HELP! *NM
DT: AIRBAG LIGHT CAME ON WITHOUT DEPLOYMENT. TOOK VEHICLE TO THE DEALER, WHO REPAIRED THE AIR BAG. CONSUMER STATED DEALER DID NOT SAY WHAT THE PROBLEM WAS. ABOUT A YEAR AGO THIS HAPPENED , AND CURRENTLY AIR BAG LIGHT ILLUMINATED PERIODICALLY AND STAYED ON FOR A FEW SECONDS AND THEN WENT OFF. TOOK VEHICLE BACK TO DEALER, AND NO REPAIRS WERE MADE. CURRENTLY, THE LIFTGATE LIGHT WAS ON. CONSUMER DID NOT KNOW WHY THE LIGHT CAME ON. CONSUMER HAD A REPAIR DONE TO LATCH ON REAR AUTOMATIC LIFTGATE, BUT THE LIGHT STILL STAYED ON WHILE DRIVING-THIS WAS COVERED UNDER AN EXTENDED WARRANTY-THERE WAS A RECALL ON THE 2003 CHRYSLER TOWN AND COUNTRY MINIVANS, BUT THIS WAS A 2002 MODEL. THIS WAS FINE FOR ABOUT A DAY AFTER LEAVING THE DEALER, BUT STARTED COMING ON AGAIN. *AK
2002 CHRYSLER TOWN & COUNTRY EX (MILEAGE 50,000) CAUGHT FIRE. DROVE CAR FROM THE UNIVERSITY OF MICHIGAN TO MY OFFICE ON PLATT ROAD, ANN ARBOR. AS I TURNED INTO THE PARKING LOT, POWER STEERING FAILED, WAS NOT ABLE TO MOVE IT. NOTICED DENSE WHITE SMOKE COMMING INTO THE CAR FROM THE DASHBOARD AND THROUGH THE DOOR PILLARS. GOT OUT OF THE CAR, AND AFTER ABOUT 5 MINUTES, OPENED THE HOOD OF THE CAR AND CAREFULLY OPENED IT. NOTICED A FIRE AT THE BACK OF THE ENGINE COMPARTMENT. MY ASSOCIATE RUSHED INTO THE OFFICE BUILDING AND EXTINGUISHED THE FIRE USING A FIRE EXTINGUSHER. AFTER THE FIRE WAS EXTINGUISHED CALLED AAA TO TOW THE CAR TO THE DEALERSHIP. DEALERSHIP THE FOLLOWING DAY DID INFORM ME THAT THE STEERING WHEEL HOSE CONTAINING THE STEERING FLUID HAS FAILED, THE STEERING FLUID HAD LEAKED ONTO THE EXHAUST MANIFOLD AND CAUGHT FIRE. *NM
HEADLAMPS FAIL WHILE DRIVING AT NIGHT. SOMETIMES FLICKER AND COME BACK ON. WE DON'T DRIVE MUCH AT NIGHT, WE HAVE OWNED THIS VAN FOR ABOUT 3 MONTHS. WE HAVE DRIVEN IT 5 OR 6 TIMES AT NIGHT, AND WE HAVE HAD HEADLIGHT FAILURE 3 TIMES. AFTER THE 2ND INCIDENT, WE TOOK IT BACK TO THE DEALER. THEY SAID THEY COULDN'T FIND THE PROBLEM, BUT THEY FLASHED THE VEHICLE COMPUTER MEMORY. THE FIRST TWO TIMES WE HAD THE PROBLEM, THE LIGHTS FLICKERED AND CAME BACK ON. THE LAST TIME WE HAD THE PROBLEM, THE LIGHTS WENT ON/OFF SEVERAL TIMES (3 OR 4) IN A SPAN OF ABOUT 5 MINUTES. I ALSO NOTICED THAT THE SWITCH INSIDE THE VEHICLE IS GETTING HOT DURING HEADLIGHT OPERATION. *JB
DT: THE HEADLIGHTS WERE FLICKERING, DID THIS ALL THE TIME. IT HAS DONE THIS SINCE CONSUMER BOUGHT VEHICLE WHICH WAS A MONTH AGO AROUND JUNE 17TH, 2005. ONCE THEY HAVE GOTTEN REALLY DIM. WAS WORRIED THEY WILL GO OUT. HAD NOT CONTACTED DEALER.*AK
2002 TOWN AND COUNTY LXI SOMETIMES LIFTGATE WILL NOT OPEN WITH POWER BUTTON, REMOTE CONTROL, NOR MANUALLY. A DINGING/BELL NOISE OCCURS WHEN IT FAILS. SOMETIMES POWER SLIDING DOOR WILL NOT CLOSE WITH POWER BUTTON NOR REMOTE CONTROL. DOOR BEGINS PROCESS TO CLOSE AND BEFORE IT LATCHES, IT KICKS BACK OPEN. I PURCHASED THIS VEHICLE IN 2004 FROM MY PARENTS WHO PURCHASED IT NEW FROM THE DEALER. THEY HAD THE SAME PROBLEMS FROM TIME OF PURCHASE, BUT THE DEALER COULD NEVER GET IT TO DUPLICATE THE PROBLEM. IT SEEMS TO BE REOCCURRING AND HAPPENING MORE OFTEN.INCIDENT DATE AND FAILURES ONLY REFLECT MY EXPERIENCES, NOT MY PARENTS.INCIDENT DATE IS ONLY FOR THE FIRST, BECAUSE THERE HAVE BEEN MANY. I WOULD LIKE TO TAKE MY VEHICLE IN AND HAVE THIS FAILURE/PROBLEM RESOLVED, BUT WANTED TO FIND OUT ABOUT OTHER COMPLAINTS, SINCE THERE HAS NOT BEEN A RECALL. I DID READ ABOUT ANOTHER INVESTIGATION CONCERNING A SIMILAR PROBLEM WITH THE LIFTGATE.
DT: THE AIR BAG LIGHT ILLUMINATED ON AND OFF INTERMITTENTLY FOR A PERIOD OF TIME OF 1-10 MINUTES. THIS AL OCCURRED WHILE DRIVING. TOOK VEHICLE TO A DEALER, WHO SAID THERE WAS A PROBLEM WITH THE CLOCK SPRING, AND EACH TIME THE LIGHT ILLUMINATED THE AIR BAGS DISENGAGED. ALSO S THERE WAS A RECALL UP TO THE 2000 MODELS BUT NOT CONSUMER'S VEHICLE MODEL. DEALER REPLACED THE CLOCK SPRING AND THE ISSUE WAS RESOLVED. CONSUMER PAID OUT OF POCKET FOR REPAIRS. *AK
2000 CHRYSLER TOWN AND COUNTRY CHROME WHEELS ARE CAUSING THE TIRE EQUIPMENT TO GO FLAT.***NO ANSWER REQUIRED***.*MR THE GOODYEAR DEALER INFORMED THE CONSUMER THAT THE PROBLEM WAS BEYOND REPAIR AND THEY WOULD PROBABLY HAVE TO BE REPLACED WITH AFTERMARKET WHEELS. *JB
ABS SYSTEM INCLUDING WHEEL SENSOR FAILED. ABS WAS DEACTIVATED. CHRYSLER HAS PROPOSED REPLACING ABS MODULE AND WHEEL SENSOR AT MY EXPENSE. REPAIRS NOT YET PERFORMED.
RACK AND PINION LEAKING. I WAS TOLD BY A TECHNICIAN THAT I COULD LOSE MY STEERING IF NOT FIXED. THIS IS VERY DANGEROUS.
KNOCKING IN THE FRONT WHEEL AREA. TECHNICIAN CLAIMS IT MAY BE A BUSHING OR A STRUT (OR A BUSHING ON THE STRUT).
DT: CONSUMER STATED THE LEFT REAR SPEED SENSOR MALFUNCTIONED 4 TIMES AND IT CAUSED THE ABS TO BECOME INEFFECTIVE. THE ABS LIGHT CAME ON . THE REGULAR BRAKES WORKED WHEN THIS HAPPENED, JUST NOT THE ABS. THE VAN HAS 47,500 MILES ON IT. THE FIRST TIME IT WENT OUT WAS AT 7,500 MILES, THE SECOND TIME WAS AROUND 15,000 MILES, THIRD TIME AROUND 23,000 MILES, AND MOST RECENTLY AT 47,000 MILES. SHE BOUGHT THE VAN BRAND NEW, AND 4 DIFFERENT DEALERSHIPS REPAIRED THE VEHICLE. ONE OF THE DEALERSHIPS SAID IT WAS VERY RARE FOR SPEED SENSORS TO GO OUT. THE MECHANIC AT WARNER ROBINS TOLD HER THAT CHRYSLER ENGINEERS WERE AWARE THERE WAS A PROBLEM WITH THE SPEED SENSOR, AND WERE WORKING ON IT. SHE SPOKE TO CHRYSLER TWICE ABOUT THIS PROBLEM. THEY SAID THEY WOULD GIVE HER A ONE TIME $50.00 CHARGE TO FIX IT. SHE DID GET IT FIXED AND PAID THE $50.00. SHE FELT THIS WAS A SAFETY ISSUE BECAUSE SHE DID NOT HAVE ABS *AK. UPDATED 11/29/05. *JB
ENGINE BOGGED DOWN AND CHECK ENGINE LIGHT FLASHED. 5 STAR DEALER REPLATED IGNITION COIL PLUGS AND WIRES TO THE TUNE OF $600. ON THE WAY HOME, SIMILAR ROUGH RUNNING, FLASHING ENGINE LIGHT, BACK FIRING, NOW DEALER SAYS IT IS COMPUTER SHORT. OTHER PROBLEMS WITH TRANSMISSION AND FUEL SYSTEM TOOK AT LEAST THREE TRIPS TO SERVICE AND MANY CHARGES TO GET FIXED. THE CHRYSTLER 7/70 WARRANTY IS NOT WORTH MUCH TO THIS DISSATISFIED CUSTOMER.
DT: CALLER'S SON WAS GETTING OUT OF VAN AND WITHOUT WARNING THE AUTOMATIC DOOR CLOSED ON HIS HEAD. CALLER SAID IT TOOK A LOT OF FORCE TO GET THE DOOR TO OPEN. THE MORE SHE PUSHED THE HARDER IT WAS TO OPEN DOOR. SHE BELIEVED HER SON WAS UNABLE TO SET OFF SENSOR TO STOP DOOR. HER SON WAS ALMOST 4 YEARS OLD ,AND WAS A BIT SHOOK UP.UI*AK
WHILE DRIVING MY 2002 CHRYSLER TOWN & COUNTRY ABOUT 15 MPH IN A CONSTRUCTION ZONE, MY FULL SIZE SPARE TIRE FELL OFF OF THE VEHICLE AND ONTO THE STREET. IT IS HELD UNDER THE VEHICLE BY MEANS OF A STEEL CABLE. THE PLASTIC CLAMP THAT THE CABLE IS ATTACHED TO BROKE AND THE TIRE FELL. I HEARD A BANG AND FELT A BUMP AND SAW MY TIRE THROUGH MY REAR VIEW MIRROR IN THE STREET. MY CONCERN IS WHAT WOULD HAVE HAPPENED IF THAT TIRE FELL ON THE HIGHWAY WHILE GOING 60 MHP? THE ACCIDENT IT WOULD HAVE CAUSED BEHIND ME FROM OTHER DRIVERS TRYING TO AVOID MY DROPPED TIRE COULD HAVE KILLED SOMEONE. ARE THERE ANY REPORTS OF THESE CABLES/PLASTIC CLAMPS BREAKING OR FAILING IN THE PAST? THANK YOU
THE AIR CONDITIONER NO LONGER WORKS. IT WENT OUT AT LESS THAN 50 THOUSAND MILES. SMOKE CAME THROUGH THE VENTS INTO THE CABIN. THERE WAS AN ELECTRICAL SMELL AND LOUD NOISES. I NO LONGER USE THE A/C AND CONSEQUENTLY DON'T DRIVE THE VEHICLE UNLESS I HAVE TO. HOW CAN AN A/C GO OUT AT LESS THAN 50 THOUSAND MILES? I STILL CONSIDER THE VEHICLE NEW!
AIRBAGS FAILED TO DEPLOY DURING A COLLISION.*MR PASSENGER AIR BAG DID NOT DEPLOY. THE PASSENGER WAS INJURED (CHRYSLER TOWN AND COUNTRY). *NM
ON JANUARY 17, 2004, I HAD COSTCO INSTALL 4 NEW MICHELIN X-RADIAL DT TIRES ON MY CHRYSLER MINIVAN. ON DECEMBER 29, 2004, I NOTICED A BULGE THE SIZE OF 1/2 TENNIS BALL IN THE SIDEWALL OF THE LEFT REAR TIRE. I IMMEDIATELY HAD IT REPLACED BY COSTCO. ON JANUARY 28, 2005, I HAD MY CHRYSLER DEALER REPLACE ALL FOUR TIRE PRESSURE SENSORS, REPLACED AT COSTCOS EXPENSE, BECAUSE OF DAMAGE DONE TO THEM DURING THE INITIAL TIRE INSTALLATION. ON FEBRUARY 15, 2005, WITHOUT A "LOW PRESSURE" WARNING, AND WITHOUT STRIKING ANY ROAD HAZARD, THE LEFT FRONT TIRE EXPLODED. IN THE ALMOST 2 MILES IT TOOK TO CROSS 5 LANES OF FAST MOVING TRAFFIC, THE TIRE DISINTEGRATED INTO WHAT MICHELIN CALLS A "RUN FLAT" CONDITION, DAMAGING THE WHEEL VALUED AT JUST OVER $600. OF COURSE WHAT WAS LEFT OF THE TIRE EXHIBITED "RUN FLAT" CONDITIONS BUT THAT WAS ONLY AFTER WHAT POSSIBLY WAS A BLOW OUT DUE TO ANOTHER DEFECT IN THE SIDEWALL. MICHELINS RESPONSE WAS THAT THERE WASN'T ENOUGH TIRE LEFT FOR THEM TO DETERMINE THE REAL CAUSE OF THE FAILURE. MR. TERRY VANCHOFF, ONE OF MICHELIN'S CUSTOMER CLAIMS MANAGERS ALSO SAID, "WITH THE NEW GOVERNMENT RULINGS AFTER THE FIRESTONE DEBACLE, EVEN THOUGH THEY MAY HAVE PAID MY CLAIM IN THE PAST DUE TO GOOD CUSTOMER RELATIONS, NOW, THE GOVERNMENT TREATS EVERY PAID CLAIM AS ADMITTING THAT THERE WAS A DEFECT AND COUNTS AGAINST THEM. IF THIS IS TRUE, I THINK IT DOES A DISSERVICE TO THE CONSUMER AS WELL AS THE COMPANY. I FOR ONE, A LIFELONG MICHELIN TIRE PURCHASER, WILL ACTIVELY LOOK TO OTHER
BODY PANELS AT THE TOP OF THE VAN ARE "SEPARATING" AT 4 PLACES NEAR THE PILLAR JOINTS ON BOTH THE DRIVER AND PASSENGER SIDES. BODY GAPS ARE APPROXIMATELY 1 -2 MM WIDE AND 3 INCHES LONG, LOCATED ADJACENT TO RUBBER SEALS ON THE VAN'S ROOF PANEL.*AK TWO CHRYSLER DEALERS HAVE REVIEWED THE PROBLEM. DEALER 1 (OLATHE JEEP CHRYSLER IN OLATHE KS) SUGGESTED THE PROBLEM WAS CREATED BY A COLLISION, BUT VAN HAS NOT BEEN IN ONE. DEALER 1 OFFERED TO SEAL THE PANEL SEPARATIONS, BUT OFFERED NO FURTHER EXPLANATION. DEALER 2 (JAY WOLFE CHRYSLER JEEP IN LEE'S SUMMIT MO) REFERRED THE PROBLEM TO A PARTNERING BODY SHOP OPERATED BY A FORD DEALERSHIP. THE FORD BODY SHOP STATED THAT THE PANELS ARE SEPARATING DUE TO A MANUFACTURER'S ADHESIVE DEFECT AND SHOULD BE REPAIRED UNDER DEALER'S WARRANTY. WE ARE SCHEDULED TO HAVE WORK DONE WITHIN THE NEXT WEEK. I AM REPORTING ONLY TO START A FILE IN CASE OTHERS HAVE SIMILAR PROBLEMS.
RADIO AND CLOCK WOULD NOT TURN ON WHEN CAR STARTED. THEN IT TURNED INTO THE RADIO AND AIR CONDITIONING UNIT WOULD NOT TURN ON - INTERMITTENTLY. THIS BEGAN IN AUGUST. 2004, BUT STOPPED IN OCTOBER. 2004. THEN IT BEGAN AGAIN IN EARLY APRIL 2005 OR ON DAYS WHEN IT WAS WARMER AND/OR WET. PERIODICALLY THE WINDSHIELD WIPERS AND WINDOWS WILL NOT WORK, ALSO. THIS INCIDENT OCCURSRED WHEN THE CAR WAS RUNNING, AND DID NOT MATTER IF IT WAS MOVING OR NOT. HOWEVER, IT DID NOT OCCUR IN TEMPERATURES LOWER THAN 45 DEGREES, OR SO. DEALERSHIP KEPT IT FOR TWO DAYS IN 2004 AND COULD NOT FIND THE PROBLEM. TRIED TO SAY IT NEEDED A NEW ELECTRONIC WIRING HARNESS WHICH WOULD INCUR A PERSONAL COST OF OVER $4,000 FOR A CAR THAT WAS BARELY 2 YEARS OLD.
THE CONSUMER RECEIVED THE RADIO VENT SLOT RECALL FOR HIS 2002 TOWN AND COUNTRY. THE CONSUMER WOULD LIKE TO KNOW IF THERE IS AN ALTERNATE SOLUTION TO THIS PROBLEM WHICH WOULD ADDRESS THE SOURCE OF THE MOISTURE FROM THE A/C DUCT . *NM THE CONSUMER STATED HE HAS REPLACED THE FACTORY RADIO WITH A HIGH POWERED AFTRMARKET DVD/CD PLAYER. *JB
CONSUMER COMPLAINED ABOUT AN AIR BAG PROBLEM. THE AIR BAG LIGHT STAYED ON. OWNER CONTACTED THE MANUFACTURER, AND WAS INFORMED THAT THERE WERE NO RECALLS FOR THIS YEAR,MAKE, AND MODEL. WHAT ORIGINALLY STARTED OUT AS AN INTERMITTENT PROBLEM BECAME CONSTANT. *AK
I HAVE HAD MANY THINGS GO WRONG WITH MY CHRYSLER T& C MINIVAN SINCE I PURCHASED IT NEW IN 2002. THE LATEST PROBLEM IS THE CLOCKSPRING WHICH HAS BEEN A PROBLEM IN OLDER MODELS. IN FACT A RECALL WAS ISSUED ON 1996-200 YR MODELS. I BELIEVE THE PART IS STILL DEFECTIVE AND SHOULD BE COVERED BY CHRYSLER. THEY INSIST ON CHARCHING ME FOR THE REPAIR, $172.00. IT IS A SAFETY ISSUE AND SHOULD BE COVERED. PLEASE ADVISE.
WHILE DRIVING AT ANY SPEED CONSUMER HEARD A CLICKING NOISE IN THE STEERING COLUMN. DEALERSHIP WILL BE NOTIFIED. *AK
THE CONSUMER STATED WHILE DRIVING AT NIGHT THE HEADLIGHTS FAILED INTERMITTENTLY. *AK *SC THE PART(S) WERE ON BACK ORDER ACCORDING TO CHRYSLER. THE CONSUMER LATER LEARNED THAT CHRYSLER CHANGED SUPPLIERS OF THE SWITCH. THE INTERNAL SHIFT LIGHT AND OR (THE PRNDL) WAS ERRATIC, IN WHICH IT WOULD SOMETIMES BE HIGHLIGHTED. *SC *JB
FROM THE ALMOST DAY ONE THIS CARS HAS HAD ELECTRICAL PROBLEMS. ORIGINALLY THE DASH LIGHTS LIGHT UP AND WOULD NOT GO OUT FOR SEVERAL MINUTES. THEN THE FUEL PUMP STARTED TO OPERATE POORLY. THEN A SLIGHT HESITATION BEGAN AT IDLE. THEN I NOTICED A HESITATION AT ABOUT 40 MPH WHEN THE CAR WAS PULLING A INCLINE. THEN THE HEADLIGHTS BEGAN TO FLUTTER AS RPMS FLUCTUATED. THEN THE HEADLIGHTS BEGAN TO FLASH VIOLENTLY. A SWITCH WAS FINALLY REPLACED AND THE LIGHTS HAVE NOT HAD THE SAME PROBLEM FLASHING, BUT DO APPEAR TO HAVE SOME MINOR FLUTTERS IN THEM FROM TIME TO TIME. AFTER THIS, ALL OF THE GEAR SELECTOR LIGHTS CAME ON AT ONE TIME. YOU COULD NOT TELL WHAT GEAR THE TRANSMISSION WAS IN. THE CAR ALSO WOULD NOT HOLD ON A SLIGHT INCLINE WHEN STOPPED FOR A TRAFFIC LIGHT OR STOP SIGN. WHEN TAKING YOUR FOOT OFF THE BRAKE, THE CAR WOULD DRIFT QUICKLY, ALMOST CAUSING AN ACCIDENT. THE DEALER TATE OF GLEN BURNIE. MD. SAID THE CAR WAS DESIGNED TO WORK THAT WAY. ABOUT OCTOBER TO NOVEMBER TIME PERIOD, THE DRIVER'S SIDE POWER SLIDING DOOR UNLOCKED ITSELF AND OPEN ABOUT 10-12 INCHES WHILE THE CAR WAS IN MOTION AT ABOUT 25 MPH . A DOOR MODULE WAS REPLACED TO SEE IF THAT SOLVED THE PROBLEM. IT HASN'T OPEN SINCE. BUT ABOUT 3 WEEKS AGO NOW, THE PASSENGER SIDE DOOR STARTED TO DO THE SAME THING. BOTH TIMES, THERE WERE PASSENGERS IN THE BACK SEATS BY THE DOORS. CHRYSLER NOW REFUSED TO FIX IT FOR FREE BECAUSE IT IS OVER THE BASIC WARRANTY, EVEN THOUGH IT HAS HAD MULTIPLE ELECTICAL PROBLEMS. I AM AT MY WITS END.
I HAVE A 2002 CHRYSLER TOWN AND COUNTRY THAT HAS AN AIR BAG WARNING LIGHT THAT ILLUMINATES INTERMITTENTLY. UPON RESEARCHING THIS ISSUE I LEARNED THAT THERE HAD BEEN A RECALL ON SEVERAL OF THESE VEHICLES IN 2002 TO ADDRESS AN ISSUE WITH A CLOCKSPRING. THIS ISSUE CAUSES INTEGRAL SAFETY FEATURES, SUCH AS THE HORN AND AIR BAG, TO FAIL ON OCCASION. I FIRST CONTACTED MY LOCAL DEALER WHO INFORMED ME THAT MY VIN DID NOT COME UP AS BEING ELIGIBLE FOR THE RECALL. I CONTACTED CHRYSLER DIRECTLY AND GOT THE SAME ANSWER. THE ISSUE MAY NOT COME UP ON A VIN SEARCH, BUT IT CERTAINLY DOES IMPACT MY VEHICLE. I HAVE TRIED TO OBTAIN AUTHORIZATION TO HAVE THE CLOCKSPRING REPLACED AT CHRYSLER'S EXPENSE, TO NO AVAIL. AS THIS IS A POTENTIAL SAFETY HAZARD, I WOULD LIKE TO SEE THE MATTER INVESTIGATED.*AK
THE AUTOMATIC LIFTGATE WOULD OPEN BY ITSELF INTERMITTENTLY FROM A STOP POSITION WHILE DRIVING OR WHILE THE VEHICLE WAS SHIFT INTO DRIVE. VEHICLE IS AT THE DEALER , AND THEY ARE UNABLE TO LOCATE THE CAUSE OF THE PROBLEM.*AK
VEHICLE EXPERIENCED SUDDEN ENGINE STALLING WHILE ON THE ROAD. VEHICLE WAS THEN NO LONGER ABLE TO START, AND WAS TAKEN TO A DEALER. RESULT SHOWED THAT THE BODY AND TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED.*AK
AIR BAG LIGHT ILLUMINATED WHILE DRIVING. CONSUMER CONTACTED THE DEALER, WHO INFORMED THE CONSUMER THAT THE PROBLEM THE VEHICLE WAS EXPERIENCING WAS NOT COVERED UNDER A MANUFACTURER'S RECALL.*AK
RECALL CAMPAIGN: 2002 CHRYSLER RADIO VENT SLOTS (CODE D48). *BF THE DEALER REFUSED TO PERFORM THE RECALL 04V-531000 BECAUSE AN AFTERMARKET RADIO WAS INSTALLED IN THE VEHICLE. *NM
POWER STEERING REPLACEMENT PUMP IS DEFECTIVE. HAVE HAD 3 INSTALL WITH NO CORRECTION TO PROBLEM. 1. STEERING WHEEL DRAGS/ LAGS WITH MINOR MOVEMENT 2. STEERING WHEEL SHIMMIES WITH RAPID MOVEMENT 3. MOVEMENT CREATES RUBBING AND RUMBLING NOISE AFTER 3 REPLACEMENT INSTALLATIONS, DEALER REFUSES TO FURTHER ADDRESS THE ISSUE EVEN AFTER ACKNOWLEDGING THE PROBLEM STILL EXISTS. VEHICLE WAS BROUGHT IN UNDER ORIGINAL WARRANTY ON 3/11/04 FOR RECALL C20 (POWER STEERING HOSE). PROBLEMS BEGAN IMMEDIATELY UPON RETURN. THIS IS A SAFETY HAZARD. *JB
2002 TC MINIVAN DRIVING ON FREEWAY AND TRANSMISSION STOPPED. HIT GAS BUT WON'T MOVE. TOWED TO DEALER. 33,000 MILES, 16 MOS . ALSO, POWER SIDE DOOR AND TAILGATE WILL NOT OPEN WITH BUTTONS, AT FIRST ONLY WHEN COLD BUT NOW NEVER WORKS. NEEDED FRONT AND REAR BRAKES AT 25,000 MILES, REAR STILL MAKES GRINDING NOISE. *AK
WHILE DRIVING 50 MPH THE ABS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE SPEED SENSOR NEEDED TO BE REPLACED, AND REPLACED IT. HOWEVER, THE PROBLEM RECURRED. *AK
THE REAR RIGHT SLIDING DOOR FAILED. CONSUMER WAS CONCERNED ABOUT EXITING FROM VEHICLE IN AN EMERGENCY. *AK
THE HEADLIGHTS GO OUT WHILE DRIVING AT NIGHT. CONSUMER WOULD HAVE TO HOLD THE LIGHT SWITCH TO KEEP THE HEADLIGHTS ON. DEALER WAS NOTIFIED, AND REPLACED THE LIGHT SWITCH.*AK
WHILE DRIVING AT ANY SPEED POWER STEERING FAILED. THE DEALERSHIP REPAIRED THE PROBLEM TWICE. BUT, CONSUMER WAS STILL HAVING THE SAME PROBLEMS. *AK
THE DRIVER NOTICED A LOUD GRINDING NOISE WHILE STARTING UP THE VEHICLE. APPARENTLY THE NOISE WAS COMING FROM THE STEERING WHEEL. THE DRIVER WAS ABLE TO DRIVE TO THE DEALER FOR INSPECTION. THE MECHANIC PLACED THE VEHICLE ON A DIAGNOSTIC MACHINE. THE CODES WERE DISPLAYED ON THE COMPUTER, THEN RESET. THE MECHANIC INFORMED THE DRIVER THAT THE PROBLEM WAS SOLVED. THE DRIVER INFORMED THE MECHANIC THAT THIS PROBLEM HAS RECURRED MORE THAN ONCE. *AK
STEERING WAS STICKY, BINDING, AND HARD TO STEER. INSTALLED STEERING GEAR, C-4743142AH. INSPECT POWER STEERING.*AK
ENGINE LOSES POWER. SMOKE SMELL FILLS CABIN. LOSS OF A/C. CAUSE IS A/C COMPRESSOR LOCKING UP. SMOKE IS FROM BELT SPINING ON PULLEY. DEALER REPLACED A/C COMPRESSOR UNDER AN EXTENDED WARRANTY BY CHRYSLER. PROBLEM SEEMED RESOLVED. 8 MONTHS LATER SAME THING HAPPENS AGAIN. DEALER WILL NOT FIX BECAUSE VEHICLE IS NOW BEYOND WARRANTY. THAT VEHICLE IS OUT OF WARRANTY IS NOT DISPUTED, HOWEVER SINCE CHRYSLER EXTENDED THE WARRANTY TO FIX THE FIRST TIME THERE IS OBVIOUSLY A DEFECT IN THE COMPRESSOR (OR ANOTHER COMPONENT CAUSING THE COMPRESSOR TO FAIL) WHICH STILL EXISTED OR IT WOULD NOT HAVE FAILED THE SECOND TIME. CHRYSLER HOWEVER WILL NOT REPLACE THE SECOND TIME. THIS COULD BE A SERIOUS DEFECT IF THIS HAPPENED TO SOMEONE WHO COULDN'T DIAGNOSE THE PROBLEM AND TURN OFF THE A/C BEFORE THE BELT EITHER BREAKS OR WORSE YET CATCHES FIRE.*AK
WHILE DRIVING AT LOW SPEEDS THE POWER STEERING FAILED WITHOUT WARNING. AS A RESULT, THE STEERING BECAME VERY DIFFICULT. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
THICK WHITE SMOKE WAS COMING OUT OF THE BACK OF THE VAN - IT HAD A BURNING SMELL. PEOPLE ON THE HIGHWAY WERE MOVING AWAY FROM US BECAUSE OF IT. WE BROUGHT IT TO OUR MECHANIC AND HE SAID THAT THE TUBES THAT FEED ANTIFREEZE TO THE BACK OF THE VAN (TO HEAT THE BACK) WERE ALL ROTTED, AND LEAKED ANTIFREEZE ALL OVER THE EXHAUST. HE SAID IT WAS A RESULT OF "POOR MANUFACTURING." THE CAR IS A 2002 CHRYSLER TOWN & COUNTRY AND ONLY HAS 30,000 MILES ON IT. THE WARRANTY JUST RAN OUT 2 MONTHS AGO.*AK
HEADLIGHTS WORKED INTERMITTENTLY. TOOK VEHICLE TO CHRYSLER , AND WAS TOLD THAT THE HEADLIGHT SWITCH SHORTED OUT, AND IT HAD TO BE REPLACED. *AK *TC
WHILE DRIVING 40 MPH VEHICLE JERKED AND VIBRATED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. HOWEVER, MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Chrysler Town And Country → · Every Town And Country year → · How the figures are calculated →