2002 Chrysler Town And Country complaints

10AM, DRIVING AT A LOW RATE OF SPEED, SLOWING TO TURN LEFT, I SUDDENLY LOST POWER STEERING AND HAD TO MANUAL MAKE THE TURN (VERY DIFFICULT). THE VAN WAS ALSO HESITATING, LIKE IT WOULD STALL. I REGAINED FULL POWER AND POWER STEERING AFTER 10 SECONDS +/-. NOON, SAME DAY, ACCELLERATING <35MPH, UPHILL, SAME PROBLEM OCCURRED WITH THE EXCEPTION THAT AFTER POWER STEERING FAILURE, I COMPLETELY STALLED IN THE ROAD AND HAD TO RESTART THE VEHICLE. BROUGHT TO DEALERSHIP WEDNESDAY. THEY WERE UNABLE TO FIND THE PROBLEM (NO CODE) OR DUPLICATE THE PROBLEM. (ALSO AN ISSUE WITH AN INTERMITTENT PROBLEM WITH THE POWER SIDE DOOR POPPING OFF BUT NOT POWER OPENING). BOTH ELECTRICAL ISSUES HAVE OCCURED SINCE THE FIVE STAR DEALERSHIP CORRECTED AN ELECTRICAL PROBLEM WITH MY POWER GATELIFT POPPING OFF BUT NOT POWER OPENING) I HAVE CALLED CHRYSLER DIRECTLY ABOUT TECHNICAL SERVICE BULLETINS ISSUED ON BOTH ITEMS AND THE ADVANCE SERVICE INFORMATION 02-018/NHTSA#10000327 RELATING TO THE PROBLEM WITH THE POWER SIDE DOOR AND/OR LIFTGATE. EVEN WITH PROVIDING THIS INFORMATION, THE PROBLEM CANNOT BE FIXED UNTIL THEY GET A "CODE". I HAVE EXHAUSTED MY PROGRESS WITH CHRYSLER IN THEIR ASSISTANCE WITH THE PROPER DIAGNOSIS OF THE PROBLEM SO I COULD PAY TO HAVE THE CORRECT COMPONENT REPLACED. MY OPTION IS TO PAY $50 PER DIAGNOSTIC CHECK BY THE DEALER REGARDLESS OF WHETHER THE VEHICLE "CODES" THE PROBLEM AND NO ASSURANCES AS TO THE NUMBER OF DIAGNOSTIC CHECKS IT MAY TAKE TO PRODUCE THE "CODE", SO I FILED A COMPLAINT WIT

CONSUMER COMPLAINT CONCERNING 2002 TOWN AND COUNTRY FAULTY A/C COMPRESSOR. *TS THE CONSUMER LEARNED THAT THE WARRANTY HAD BEEN EXTENDED BY CHRYSLER. WHEN THE CONSUMER CALLED TO CONFIRM, HER CLAIM WAS DENIED BECAUSE THE WORK WAS DONE AT AN INDEPENDENT REPAIR SHOP. THE CONSUMER TRIED TO EXPLAIN THAT SHE DIDN'T RECEIVE ANY TYPE OF LETTER AND THAT SOMEONE HAD ACTUALLY TOLD HER. *JB

MY 2002 AND 2001 TOWN AND COUNTRY"S THE REAR HEATER STEEL TUBE LINES RUSTED OUT AT THE BRACKET JUST UNDER THE PASSENGER FLOOR IN FRONT OF THE RUBBER TUBE CONNECTION TO THE REAR ALUMINUM TUBE LINES. THERE IS A RECALL ON THE 2005 YEAR BUT CHRYSLER WILL NOT HONOR THIS ON 2001-2004 MODELS EVEN THOUGH THEY ARE THE SAME TUBES ON THE TOWN AND COUNTRY AND THE DODGE CARAVAN FOR THESE YEARS. I HAVE A 2001 AND A 2002 TOWN AND COUNTRY PLUS MY SISTER HAS A 2002 DODGE GRAND CARAVAN WITH THE SAME PROBLEM. I ALSO LOOKED INTO YOUR OTHER FORMS FOR THE SAME PROBLEM AND THERE ARE COMPLAINTS IN 2001,2002,2003, AND THE RECALL STATEMENT FOR 2005. THIS IS A COMMON FLAW AND SHOULD BE REPAIRED BY CHRYSLER AND THIS PART RE-ENGINEERED AND THE NEW STYLE PART FULLY INSTALLED ON MY 2001 AND 2002 TOWN AND COUNTRY'S AT NO COST TO ME. *JB

DT*: THE CONTACT STATED WHILE DRIVING 40 MPH, THERE WAS A SMALL AMOUNT OF PLAY IN THE STEERING WHEEL. THEN, DURING A LEFT TURN, THE VEHICLE LOST POWER ASSIST STEERING. THIS WAS FOLLOWED BY THE TURN SIGNAL SWITCH NOT RETURNING TO THE NEUTRAL POSITION. THE VEHICLE WAS NOT TAKEN IN FOR SERVICE. THE CONSUMER STATED WHILE MAKING A LEFT TURN THE WHEEL LOCKED. THE CONSUMER STATED THE VEHICLE IS CURRENTLY AT THE REPAIR SHOP. UPDATED 09/11/07 *TR

DT*: THE CONTACT STATED UPON APPROACHING THE VEHICLE IT WAS NOTICED THE TIRES WERE LOW. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THE RIMS HAD CRACKED CAUSING A LOSS OF AIR IN THE TIRES. THE DEALER REPLACED THREE OF THE RIMS.

2002 TOWN AND COUNTRY AIR BAG LIGHT ILLUMINATED INTERMITTENTLY. *TS ***NAR*** EACH TIME THE CONSUMER WENT TO THE DEALERSHIP, THEY REPLACED A DIFFERENT PART IN THE AIRBAG SYSTEM AND EACH TIME FOR SEVERAL MONTHS EVERYTHING WOULD BE FINE AND THEN THE PROBLEM WOULD RESURFACE AGAIN. *JB

DT*: THE CONTACT STATED WHILE DRIVING 65 MPH IN HEAVY RAIN, THE WINDSHIELD WIPERS LOCKED UP IN THE MIDDLE OF THE WINDSHIELD AND STOPPED WORKING. THE CONTACT WAS ABLE TO PULL OVER AND MANAGED TO UNLOCK THE WIPERS. AFTER UNLOCKING THE WIPERS, THE ONLY WIPER WORKING WAS THE PASSENGER SIDE. THE CONTACT WAS ABLE TO DRIVE OUT OF THE RAIN. THE DEALERSHIP WAS CONTACTED. THE DRIVER SIDE WIPER WAS STRIPPEED AND HAD TO BE REPLACED. UPDATED 11/21/06. *JB

2002 CHRYSLER TOWN AND COUNTRY POWER STEERING FAILED. *KB THE CONSUME BACK HIS VEHICLE OUT OF HIS DRIVEWAY INTO THE STREET. WHEN HE TRIED O TURN THE STEERING WHEEL TO THE RIGHT THERE WAS NOT POWER STEERING. AFTER A COUPLE MINUTES THE CONSUMER WAS ABLE MANEUVER THE VEHICLE WITHOUT ANY PROBLEMS. THE VEHICLE WAS DRIVEN TO IT'S DESTINATION AND PARKED. THE CONSUMER RETURNED TO HIS VEHICLE AND WAS ABLE TO DRIVE OFF WITHOUT A PROBLEM. BUT WHEN HE NEEDED TO MAKE A RIGHT TURN THE STEERING WHEEL FELT AS IF THERE WAS NO POWER STEERING AGAIN AND ALMOST CAUSED AN ACCIDENT. THE VEHICLE WAS TAKEN TO THE DEALER FOR A TEST DRIVE. THE TECHNICIAN DROVE THE VEHICLE 21 MILES BUT HE COULD NOT DUPLICATE THE PROBLEM. THE MANUFACTURER WAS CONTACTED AND INDICATED THAT THEY HADN'T RECEIVED ANY OTHER COMPLAINTS ABOUT THE STEERING. *NM

THE A/C UNIT FAILED POLLUTING THE ENTIRE SYSTEM WITH METAL PIECES. CHRYSLER REPLACED THE UNIT UNDER WARRANTY, AS WELL, CLEANED OUT PORTIONS OF THE SYSTEM. A FEW DAYS WE NOTICED THAT THE REAR AC WAS NOT PUSHING OUT COLD AIR, ONLY THE FRONT AC. CHRYSLER STATED A VALVE HAD FAILED DUE TO THE FLUSHING OF THE SYSTEM, WE ARGUED OVER COSTS, AGREED TO SPLIT THE COST, TOTAL TO ME, $140. A WEEK LATER, THE A/C UNIT AGAIN FAILED POLLUTING THE COMPLETE SYSTEM. THIS TIME CHRYSLER REPLACED THE A/C UNIT BUT REFUSED TO HOOK IT UP TO THE COMPLETE SYSTEM (FRONT/REAR EVAPORATORS) UNTIL THE ENTIRE SYSTEM WAS REPLACED, TELLING US WE NEED TO PAY $2300 TO COVER THE COSTS. AS IT STANDS NOW, WE HAVE A BUSTED AC SYSTEM, IT COST ME $140 FOR REPAIRS WHICH DID NOTHING, WE'VE HAD THE PAIN OF TAKING THE VAN TO THE DEALER THREE TIMES NOW, AND CHRYSLER WILL NOT HOOK UP THE AC UNIT UNTIL WE PAY $2300 TO REPLACE PARTS THEIR FAULTY AC UNIT CORRUPTED. *JB

41TE TRANSMISSION FAILURE AT HIGHWAY SPEEDS. POTENTIAL FOR ACCIDENT, LUCKILY NONE OCCURRED IN THIS INSTANCE. CAR/OCCUPANTS LEFT STRANDED IN LANE OF TRAVEL.

2002 CHRYSLER TOWN & COUNTRY LX MINIVAN INSTRUMENT CLUSTER/GAUGES STOPPED WORKING. NO TURN SIGNALS, NO GAUGES MPH, FUEL, RPM, OIL, ETC. ALSO NO ENGINE LIGHTS, ABS, OVERHEAT, ETC. NOTHING WITHIN THE INSTRUMENT CLUSTER WORKS. DANGEROUS TO GET HOME DRIVING WITHOUT SPEEDOMETER, & TURN SIGNALS! I SAW A SIMILAR RECALL FOR THE PT CRUISER. COULD THIS BE THE SAME SOFTWARE GLITCH IN THE T&C MICROPROCESSOR AS WELL. PLEASE ISSUE A RECALL!!! *JB

WHEN CRUISING HIGHWAY WITH A/C ON, THE RIGHT REAR SPEAKER HEATS UP VERY HOT TO THE TOUCH. WE TESTED IT, WHICH IS RELATED TO A/C ON BECAUSE WHEN TURN A/C OFF IT COOLS DOWN IN 5 MINUTES. TOOK IT BACK TO DEALER EVEN AFTER THEY REPAIRED THE RECALL. THEY STATE IT IS ONLY THE LEFT SPEAKER THAT IS HEATING UP NOT THE RIGHT LIKE OUR EXPERIENCE. THEY REFUSED TO LOOK INTO IT UNLESS WE PAY FOR THEIR TECHNICIAN'S TIME. I MENTIONED HOW DANGEROUS A SPEAKER FIRE COULD BE INSIDE NEXT TO OUR KIDS. AS I LEFT A SERVICEMAN SAID WE COULD FIX IT IF YOU PAY US. NO FIRE INCIDENT YET BUT, IT SURE HEATS UP WHEN WE TRAVEL AND THE A/C IS ON. *JB

DT*: THE CONTACT STATED THAT WHILE BACKING OUT OF A PARKING SPACE, THE POWER STEERING FAILED, REQUIRING ADDITIONAL EFFORT TO TURN THE VEHICLE. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHERE THE DEALER WAS UNABLE TO DUPLICATE OR DETERMINE THE PROBLEM. THE RAACK AND PINION WAS REPLACED AND THE TRANSMISSION HAD A LEAK. UPDATED 03/20/07. *JB

I SADLY OWN A 'CHRYSLER' TOWN AND COUNTRY AWD 2002 MINIVAN WITH MANY ELECTRICAL AND MECHANICAL PROBLEMS THAT I'M FORCED TO LIVE WITH, BUT THE FOLLOWING SAFETY ISSUES ARE INTOLERABLE. FIRST, THE INTERMITTENT AIR BAG LIGHT, NOW ON STEADILY. SECOND, THE INTERMITTENT NON-FUNCTIONING HORN, NOW DOES NOT WORK AT ALL, CRUISE CONTROL DOES NOT WORK AND RADIO BUTTONS ON STEERING WHEEL DOES NOT WORK. CHRYSLER CORP DENIES MAJOR SAFETY PROBLEM EXISTS YET ITS A COMPLAINT THAT'S ALL OVER THE WEB AMONG ITS MANY OTHER PERSISTENT PROBLEMS. CHRYSLER SAYS ITS SOUNDS LIKE THE PROBLEM MAY BE IN THE "CLOCK SPRING" IN THE STEERING COLUMN. I SAY ITS SOUNDS LIKE THE PROBLEM MAY BE IN THE CARE OR LACK OF CARE OF CHRYSLER ON REAL SAFETY ISSUES ON THEIR PRODUCTS. EVENTS THAT LEAD UP TO THE FAILURE ARE NONE, PRODUCT IS JUST SIMPLY DEFECTIVE AND FAILS ON ITS OWN. CONSEQUENCES FOR THIS FAILURE CAN BE CATASTROPHIC, THIS IS NOT ROCKET SCIENCE, NO HORN AND NO AIR BAG NO BRAINS! CHRYSLER NEEDS TO WAKE UP AND RECTIFY THIS SAFETY PROBLEM, MANY OTHER OWNERS HAVE THIS PROBLEM AND THE GOVERNMENT AND OR THE MEDIA NEEDS TO "GET INVOLVED BEFORE SOMEONE DIES" IF IT HASN'T "GOD FORBID" ALREADY HAPPENED. I WILL BE CONTACTING THE SECRETARY OF TRANSPORTATION AND THE MEDIA TO SEE IF A SOLUTION CAN BE FOUND RAPIDLY. *JB

THE POWER WINDOWS IN THE CHRYSLER MINI VANS, ARE VERY BAD, THEY GO BAD VERY OFTEN. THE POWER WINDOW MOTOR GOES OUT VERY OFTEN. LEAVING THE WINDOW EITHER UP OR DOWN. OR WILL NOT WORK AT ALL . CHEAP DESIGN. *NM

AS I WAS DRIVING MY 2002 TOWN & COUNTRY, I TURNED THE AIR CONDITIONER ON. THE CAR BEGAN TO SMOKE AND STALLED OUT. I HAVE HAD THE AIR CONDITIONER REPLACED 2 TIMES. THE VAN NO LONGER STALLS AND SMOKES, BUT WHEN THE A/C IS TURNED ON, THERE IS A LOUD NOISE AND THE CAR JERKS. *NM

DT*: THE CONTACT STATED THERE WAS A FAULTY REAR SHOCK ABSORBER TIE DOWN BRACKET ON THE VEHICLE. THIS PART IS AN ADD ON FOR PERSONS WITH DISABILITIES. THE EQUIPMENT FAILURE OCCURRED TWICE. THE TIE DOWN FAILED COULD HAVE CAUSED AN ACCIDENT. THE FIRST OCCURRENCE WAS IN A PARKING LOT AND THE SECOND WAS ON A ROADWAY. THE DEFECTIVE EQUIPMENT HAS BEEN REPAIRED WHICH WAS TO REVAMP THE MODIFICATION, BUT THE CONTACT EXPRESSED CONCERNS THAT THE PARTS SHOULD BE REMODELED. THE RECOMMENDATION WAS FOR THE PART TO BE PLACED ON THE TOP OR REAR SIDE OF THE AXLE NOT ON THE BOTTOM.

FRONT DRIVER SIDE WINDOW ON 2002 CHRYSLER TOWN AND COUNTRY STOP ROLLING UP. I REVIEWED OWNER COMMENTS FROM A WEBSITE ON HOW TO GET THE WINDOW TO ROLL UP, WHICH WAS BY SLAMMING THE DOOR WHILE HOLDING THE BUTTON IN THE UP POSITION. NEED TO DO IT NUMEROUS TIMES TO GET IT TO ROLL UP. THIS WEBSITE HTTP://WWW.AUTOSITE.COM/CONTENT/RESEARCH/FORUMS/INDEX.CFM/ACTION/POSTS/FID/1650 HAD NUMEROUS COMPLAINTS ON THE SAME ISSUE AS I HAD CONCERNING THIS WINDOW MECHANISM. *NM

2002 CHRYSLER TOWN & COUNTRY, 3 YEARS 11 MONTHS OLD, 46,000 MILES, RACK AND PINION FAILED. THE GENTLEMEN AT THE CHRYSLER DEALERSHIP SAID HE HAS SEEN QUITE A FEW OF THESE RACK AND PINION SYSTEM FAIL. HE SAID YOU COULD LOSE YOUR STEERING AND CONTROL OF THE VEHICLE. RACK AND PINION REPLACED. *NM

DRIVER AND PASSENGER POWER WINDOW MOTOR FAILURES. THEY WORKED OFF AND ON SEVERAL MONTHS BEFORE THE ACTUAL COMPLETE FAILURE. OFTEN NOT ROLLING UP IN THE RAIN, EXTREME HEAT, AND HIGH OZONE DAYS CREATING HEATH DANGERS AND MAJOR DRIVING DISTRACTIONS TO CHILDREN AND ADULT PASSENGERS. CHRYSLER NEEDS TO RECALL THESE WINDOW MOTORS. THERE ARE SEVERAL WEBSITES WITH HUNDREDS OF OWNERS COMPLAINING OF THE SAME PROBLEM. IT IS BAD BUSINESS FOR CHRYSLER TO CONTINUE TO LIE AND COVER THIS UP. THE REPLACEMENT PARTS ARE EXTREMELY OVER PRICED CONSIDERING THE OBVIOUS DEFECT. CHRYSLER NEEDS TO BE HELD ACCOUNTABLE FOR THIS AND OTHER DEFECTS THAT SEEM TO BE OVERWHELMING THE MAJORITY OF TOWN AND COUNTRY OWNERS. *NM

INVOLVED IN A CRASH IN FEBRUARY 2006 IN WHICH A CAR PULLED INTO THE PATHWAY OF THIS VEHICLE, WHICH HAD THE RIGHT OF WAY AND WAS TRAVELING 30-35 MPH. OTHER DRIVER WAS CITED WITH FAILURE TO YIELD. THE AIRBAG DID NOT DEPLOY RESULTING IN WHIPLASH OF THE DRIVER OF THIS VEHICLE, FOLLOWED BY 3 MONTHS OF RECOVERY, REDUCED WORK SCHEDULE, PAIN, ETC. THIS VEHICLE HIT THE OTHER CAR IN THE DRIVER SIDE TIRE, BREAKING THE FRONT AXLE OF THE OTHER CAR. BOTH CARS CAME TO A VERY IMMEDIATE STOP. THE AIRBAG WAS NOT EXAMINED OR FIXED. *JB

AFTER DRIVING THROUGH WATER PUDDLES ON THE PAVEMENT, THE POWER STEERING TEMPORARILY FAILS AND IS ACCOMPANIED BY A LOUD SQUEALING SOUND. TOOK VEHICLE TO DEALER REPAIR AND WAS TOLD THAT THERE WAS NO "FIX" FOR THE PROBLEM. *JB

AIR BAG WARNING LIGHT COMES ON AND GOES OFF INTERMITTENTLY. SOMETIMES STAYS ON FOR WEEKS, THEN GOES OFF FOR MONTHS, THEN COMES BACK ON. *NM

DT*: THE CONTACT STATED THE TAILLIGHTS ARE FILLING WITH WATER. THE DEALERSHIP DETERMINED THE TAILLIGHT ASSEMBLY NEEDS TO BE REPLACED.

THIS RELATES TO CASE EA05009. I HAVE A 2002 CHRYSLER T&C AND THE LIGHTS FLICKER AND DIM. THEY'VE NEVER GONE OFF. *NM

DT*: THE CONTACT STATED BOTH MIDDLE ROW SEAT BELTS INTERMITTENTLY COME UNLOCKED. WHEN THE SEAT BELT IS BUCKLED THERE IS NOT AN AUDIBLE CLICK. THE SEAT BELT BECOMES UNLOCKED WITHOUT WARNING AND IS FREE OF DEBRIS. THE DEALERSHIP HAS BEEN ALERTED. *AK UPDATED 05/04/06. *JB

2002 TOWN & COUNTRY STEERING COLUMN FAILED. *TS ***NAR*** A NEW STEERING PUMP HAD TO BE ORDERED. *JB

I HAVE TAKEN MY TC LIMITED IN FOR REPAIR FOR THE LEFT SIDE SLIDING DOOR FOR THE 5TH TIME, AND EACH TIME I TAKE IT IN FOR REPAIR THE SAME THING IS WRONG WITH IT MOTOR REPLACEMENT!!! THIS IS AN ISSUE THAT REALLY NEEDS TO BE TAKEN CARE OF. IF ANYONE HAS ANY INFORMATION ON WHAT I CAN DO SINCE THIS IS THE 5TH TIME WITH THE SAME PROBLEM PLEASE LET ME KNOW. *JB

THE REAR HEATER LINES FAILED DUE TO CORROSION. MY VAN IS ONLY 4 YEARS OLD AND IS WELL MAINTAINED. I FOUND OUT TODAY THAT CHRYSLER ISSUED A RECALL ON 2005 AND NEWER MODELS TO REPLACE THE HEATER LINES BECAUSE THEY WILL PREMATURELY CORRODE AND LEAK. HOWEVER, THEY WILL NOT DO ANYTHING FOR ME. I HAD TO PAY A DEALERSHIP $540.00 TO REPLACE THE LINES BECAUSE THEY FAILED DUE TO CORROSION. *JB

RH SIDE DOOR INTERMITTENTLY FAILS TO OPEN. IT WAS REPAIRED UNDER WARRANTY AT 30861 MILES. NOW FAILING AGAIN. DEALER SAYS OVER $400 TO REPAIR. I BELIEVE THIS IS A SAFETY ISSUE SINCE THE DOOR BECOMES NEARLY IMPOSSIBLE TO OPEN AND DOES NOT CLOSE PROPERLY AFTER IT FAILS TO OPEN ELECTRICALLY. I BELIEVE THAT CHRYSLER NEEDS TO REPAIR IT PROPERLY, OR HAVE A SAFETY RECALL ON THIS DEFECTIVE MECHANISM. *NM

REAR HATCH LATCH, SUBJECT OF A PREVIOUS SAFETY RECALL IS FAILING. WHEN THE OPEN BUTTON IS PUSHED, THE LATCH OPENS PART WAY AND REMAINS LIKE THAT. DEALER WANTS HUNDREDS OF DOLLARS TO REPAIR IT. I HAVE NOT AUTHORIZED THAT REPAIR SINCE I BELIEVE AS A PREVIOUSLY DEFECTIVE AND RECALLED PART, IT SHOULD BE REPAIRED AT NO COST TO ME. *NM

DT*: THE CONTACT STATED WITHOUT WARNING, THE AIRBAG LIGHT ILLUMINATED. THE DEALERSHIP DETERMINED THE LIGHT ILLUMINATING MAYBE DUE TO A DEFECTIVE CLOCK SPRING. THE DEALERSHIP ORDERED AND WILL INSTALL A NEW CLOCK SPRING.

DT*: THE CONTACT STATED WHILE DRIVING AT 10 MPH AND TURNING THE STEERING WHEEL HAD EXCESSIVE PLAY AND SHUTTERING. THERE IS A NHTSA RECALL, #04V386000 CONCERNING THE POWER ASSIST; HOSES, PIPING AND CONNECTIONS HOWEVER THE RECALL DID NOT CORRECT THE PROBLEM. THE VEHICLE IS HAVING THE SAME PROBLEM AGAIN. THE DEALER HAS BEEN NOTIFIED. THE DEALER ALSO REPLACED THE POWER STEERING PUMP, THE COOLER, AND THE RACK UNIT. THE VEHICLE HAS NOT BEEN REPAIRED.

OUR 2002 CHRYSLER TOWN AND COUNTRY WITH 30,000 MILES ON IT BEGAN HAVING PROBLEMS WITH THE POWER STEERING IN DECEMBER OF 2005. THE CHECK ENGINE LIGHT CAME ON FEBRUARY 2006 SO WE BROUGHT THE VAN INTO A CHRYSLER SERVICE SHOP. WE WERE INFORMED THAT THE SEAL TO THE POWER STEERING FLUID WAS LEAKING SO WE HAD TO REPLACE THE ENTIRE STEERING RACK. THE CHECK ENGINE LIGHT INDICATED THERE WAS AN INTERNAL TRANSMISSION PROBLEM. AFTER TEARING THE TRANSMISSION APART THEY FOUND THAT THE TORQUE CONVERTER NEEDED REPLACEMENT AS WELL AS THE SEALS ON THE INTERNAL CLUTCHES. THIS VEHICLE ONLY HAS 30,008 MILES ON IT. WE WERE FORCED TO PAY THE ENTIRE $3183.89 TO FIX IT. IT WAS A POORLY BUILT VEHICLE WITH FAULTY PARTS. WE ARE UPSET THAT CHRYSLER CAN NOT TELL US WHY A VEHICLE WITH SO FEW MILES NEEDS ALL THESE MAJOR REPLACEMENT PARTS AND WILL NOT TAKE ANY RESPONSIBILITY OR STAND BEHIND THIS VEHICLE. *JB

POWER STEERING FAILED INOPERATIVE POWER STEERING AT 21740 MILES WAS REPAIRED AT GOLDSTIEN CHRYSLER AT 43470 POWER STEERING FAILED POWER STEERING RACK WAS DEFECTIVE. *JB

AT 28,00 MILES IT WAS NECESSARY TO REPLACE ALL ROTORS AND BRAKE PADS. THIS IS WAY TOO SOON FOR THIS TYPE OF REPAIR. *JB

RECALL #D37 UPPER POWER STEERING HOSE REPLACED @ 17,590 MILES. THEN ON JAN. 2005 POWER STEERING VIBRATING, POWER STEERING OIL LOW OIL LEAK ( 18,211 MILES) NOV. 2005 OIL LEAK AGAIN DON KOTT ADDED OIL ---JAN. 19,2006 TOOK IT TO DON KOTT AGAIN AND WAS TOLD THE RACK AND PINION SEAL IS LEAKING OIL. SINCE MY WARRANTY WAS OVER AT OCT 2005 BUT MY MILEAGE IS ONLY 25,000 MILES. THE ESTIMATE REPAIR COST WILL BE $1,100 DOLLARS. I FEEL THAT THIS SHOULD NOT HAPPEN AT 25,000 MILES AND IT WAS AN DEFECTIVE PARTS. I WISH THE DAIMLER CHRYSLER WILL RECALL THIS PART BECAUSE THE MECHANIC TOLD ME THAT LOTS OF THE MINI-VAN RACK AND PINION HAS FAILED, THERE WERE THREE MINI-VAN AT THE DEALER FOR SIMILAR PROBLEM AT THIS DATE. I APPRECIATE YOUR PROMPT INVESTIGATION ON THIS MATTER. THANK YOU JAMES SEGAWA 1-20-2006. *NM

THE AIRBAG ON MY 2002 CHRYSLER TOWN AND COUNTRY HAS FAILED DUE TO AN ISSUE WELL KNOWN BY CHRYSLER: IMPROPERLY INSTALLED CLOCK SPRING. THIS IS A SERIOUS SAFETY ISSUE WHICH CHRYSLER SHOULD ATTEND TO. I WAS FORCED TO PAY $500 TO FIX THIS PROBLEM. *JB

02 CHRYSLER TOWN AND COUNTRY WAS REAR-ENDED BY ANOTHER VEHICLE. DRIVE SEAT BACK COMPLAPSED, EJECTING DRIVER OF TOWN & COUNTRY TO REAR OF VAN.

THE WIRING HARNESS IN OUR 2002 CHRYSLER TOWN & COUNTRY CONTINUES TO FAIL DUE TO THE HARNESS DESIGN/PLACEMENT IN THE VEHICLE. THE FIRST FAILURE CAUSED THE VEHICLE TO STALL AND NOT RESTART AT A CITY INTERSECTION. THE SECOND FAILURE CAUSED THE VEHICLES WIPERS, HEATER BLOWER, RADIO AND WINDOWS TO FAIL INTERMITTENTLY. WIRES WITHIN THE WIRING HARNESS WERE REPLACED/REPAIRED AS WAS THE FRONT CONTROL MODULE; HOWEVER, THE SAME PROBLEM IS HAPPENING AGAIN AFTER ABOUT THREE WEEKS. THE DEALER SERVICE DEPARTMENT RECOMMENDS REPLACING THE ENTIRE WIRING HARNESS AT A COST OF $3,200.00. *NM

I AM RECEIVING THE EXACT SAME ISSUE AS A COMPLAINT I FOUND ON YOUR SITE #10065581, I AM BEING FORCED TO PAY $300+ FOR THE SAME REPAIR. IF I HAD KNOWN ABOUT THIS ISSUE IN 2002 WHEN THE TSB WAS ISSUE I WOULD HAVE FIXED IT THEN WHILE I WAS UNDER WARRANTY. WHY DO I HAVE TO PAY FOR THIS REPAIR, WHEN IT IS A KNOWN DESIGN/MANUFACTURING ISSUE? I ALSO FOUND A INVESTIGATION PERFORMED BY THE USDOT, NUMBER PE 03-012, WHICH LOOKS LIKE THEY WERE SUPPOSED TO CONTACT ME. ANY HELP WOULD BE APPRECIATED. THANKS, TED MAKE: CHRYSLER MODEL: TOWN AND COUNTRY TYPE: MULTIPURPOSE PASSENGER VEHICLE YEAR: 2002 COMPLAINT NUMBER: 10065581 SUMMARY: I JUST STARTED HAVING THIS STEERING PROBLEM/SHUDDERING AND I DID SOME RESEARCH AND FOUND THE FOLLOWING: 5- 'TECHNICAL SERVICE BULLETINS' ON THIS WEBSITE. IF THIS HAS BEEN A PROBLEM SINCE DEC 2001, WHY WAS I NOT NOTIFIED BY AUG 2003 TO HAVE THE ISSUE FIXED (WHILE I WAS STILL WITHIN MY 36,000 MILE WARRANTY). WHEN I CALLED THE DEALER, THEY SAID I WOULD HAVE TO PAY FOR SERVICE/FIX. MY QUESTION IS THE FOLLOWING: WHY SHOULD I HAVE TO PAY FOR A HOSE THAT IS TOO SHORT/LONG WHEN IT WAS MANUFACTURED THIS WAY. THE BULLETINS ALL REFLECT THE 'STEERING SHUDDER. THANK YOU FOR A RESPONSE. SANDRA. *NM

WHILE DRIVING AT 75 MPH THE CAR STALLED OUT AND WOULD NOT RUN. HAD IT TOWED TO THE DEALERSHIP AND THE TRANSMISSION HAS TO BE REPLACED. THE CAR IS ONLY 3 YEARS OLD! *NM

THREE WARNING LIGHTS CAME ON SIMULTANEOUSLY - BRAKE, ABS AND TRACTION CONTROL OFF. ALTHOUGH NO ACCIDENT HAS OCCURRED, WE FELT IF PRUDENT TO NOTIFY YOU SINCE YOU HAVE AN INVESTIGATION UNDERWAY REGARDING AN EARLIER MODEL OF CHRYSLER MINI-VANS WITH THE SAME SYMPTOMS THAT HAVE RESULTED IN ACCIDENTS DUE TO COMPLETE BRAKING FAILURE. WE BELIEVE THE GOAL IS TO PREVENT AN ACCIDENT FROM HAPPENING BEFORE THE FAILURE. *NM

AT 10:30 AM, SOUTHBOUND AT THE 346 MILE MARKER I35S, JUST NORTH OF WACO, MY 2002 CHRYSLER TOWN AND COUNTRY LXI MINIVAN WAS IN A ROLLOVER ACCIDENT CAUSED BY THE LEFT REAR TIRE TREAD SEPARATION AND SUBSEQUENT BLOWOUT. MINIVAN WAS IN THE LEFT LANE AND DRIVING THE SPEED LIMIT OF 70 MPH. THE TIRES WERE PURCHASED 11 MONTHS AGO FROM DISCOUNT TIRE. THEY WERE MULTI-MILE ULTREX IV MADE BY TBC CORPORATION. THE CAR WAS TOTALED AND MY WIFE BROKE HER COLLARBONE AND POSSIBLY TORE SOME LIGAMENTS IN HER LEFT SHOULDER. *JB

DT: THE CONTACT STATED THE SLIDING PASSENGER DOOR OF VAN CLOSED ON THE CONTACT'S LEG. HE OPENED THE DOOR REMOTELY, AND WHILE IT WAS OPENING, HIS SHOULDER BUMPED THE DOOR, CAUSING THE DOOR TO REVERSE. THE CAUSE OF THIS INCIDENT WAS UNKNOWN BECAUSE NO CONTACT HAS BEEN MADE WITH THE DEALER OR MANUFACTURER. AS A RESULT OF THIS INCIDENT HE SUSTAINED MINOR INJURIES.*AK

HEADLIGHTS CUT OUT INTERMITTENTLY WHILE VEHICLE IS RUNNING. SERVICE WAS PERFORMED BY DEALERSHIP ON 11-16-2005. SERVICE WAS PERFORMED ACCORDING TO CHRYSLER TSB FOR THIS PROBLEM. THE PROBLEM STILL EXISTS. *JB

THE CAR IS 3 YEARS OLD AND WE HAVE HAD SIGNIFICANT REPAIRS. THE AIR CONDITIONING CONDENSER FAILED AT 56,000 MILES. THIS YEAR WE REPEATEDLY HAD TO TAKE THE VAN IN FOR THE ENGINE LIGHT. THE LIGHT WILL COME ON FOR A FEW DAYS AND GO OFF WITHOUT INTERVENTION. AT FIRST WE WERE TOLD THERE WAS NO ISSUE. WE BROUGHT IT IN AGAIN AND WERE TOLD THE FUEL PUMP WAS LEAKING AND THE #5 CYLINDER WAS MISFIRING. NOT A WEEK LATER AFTER THE REPAIRS, THE ENGINE LIGHT CAME ON AGAIN. THIS TIME, WE WERE TOLD THAT ONE OF THE FUEL INJECTORS WAS MALFUNCTIONING. THIS IS THE WORST SERVICE RECORD I HAVE EVER EXPERIENCED. *JB

(1)EVENTS LEADING UP TO THE FAILURE WE HAVE A 2002 CHRYSLER TOWN AND COUNTRY WITH APPROXIMATELY 56,000 MILES. ON 26 OCTOBER MY MALFUNCTION/CHECK ENGINE LIGHT CAME ON. ALL ROUTINE AND RECOMMEND MAINTENANCE HAS BEEN DONE. DUE TO CONCERNS THAT IT WAS TRANSMISSION RELATED, I HAD IT TOWED TO THE DEALER. THEY STATED THE PROBLEM WAS THE UPSTREAM O2 SENSOR. THE UPSTREAM O2 SENSOR WAS REPLACED, THE ENGINE CONTROLLER WAS UPDATED AND THE ENGINE CONTROLLER WAS UPDATED WITH THE LATEST SOFTWARE. THE VEHICLE WAS RETURNED TO ME ON 28 OCTOBER AND THE NEXT DAY THE MALFUNCTION/CHECK ENGINE LIGHT CAME ON AGAIN. I RETURNED TO THE DEALER, AND WAS TOLD IT WAS THE CATALYTIC CONVERTER , WHICH WAS REPLACED WITH MY VEHICLE BEING RETURNED TO ME ON 01 NOVEMBER. ON THURSDAY 10 NOVEMBER, THE MALFUNCTION/CHECK ENGINE LIGHT CAME ON FOR A THIRD TIME. (2) FAILURE AND ITS CONSEQUENCES, AND THE THIRD TIME THE MALFUNCTION/CHECK ENGINE LIGHT CAME ON, I TOOK IT BACK TO THE DEALER ON 11 NOVEMBER. THIS TIME I WAS TOLD IT WAS A TORQUE CONVERTER/ TRANSMISSION ISSUE. THIS TIME, I WAS TOLD THE TORQUE CONVERTER FAILED. THE TRANSMISSION WAS REMOVED AND A BROKEN LOW REVERSE ACCUMULATOR SNAP RING WAS DISCOVERED. THIS REQUIRED AN OVERHAUL OF THE TRANSMISSION AND REPLACEMENT OF ALL SEALS AND CLUTCHES, AND THE REPLACEMENT OF THE SNAP RING. (3) WHAT WAS DONE TO CORRECT THE FAILURE; I.E, PARTS REPAIRED OR REPLACED (AND IF OLD PART IS AVAILABLE) OVERALL IN THE LAST THREE WEEKS, ON MY A 2002 CHRYSLER TOWN AND COUNTRY, THE FOLLOWING

THE KEY CYLINDER BROKE. WE JUST BOUGHT THE VAN WITH 28,000 MILES ON IT. AFTER A FEW WEEKS WE HAD A HARD TIME TURNING THE KEY TO GET THE VAN TO START, SOMETIMES IT WOULD TAKE 5 TO 10 MINUTES TO BE ABLE TO TURN THE KEY TO START THE VAN. WE TOOK IT BACK TO THE CHRYSLER DEALERSHIP. THEY HAD TO REPLACE THE INSIDE OF THE IGNITION. THEY SAID IT WASN'T A WARRANTY ITEM, SO I HAD TO PAY $191.82. *JB

CHRYSLER TOWN & COUNTRY 2002. AT 20000 MILES RECALLED FOR REPLACEMENT OF GAS TANK CONTROL VALVE SEAL (B25). NOW LEAKING @ GAS TANK ROLLOVER VALVE CAUSING VAN TO FILL WITH GAS FUMES. DEALERSHIP CONSIDERS OUR PROBLEM THOUGH CLEARLY IN A 2002 VEHICLE WITH 57,119 MILES WITH PREVIOUS GAS TANK ISSUES - ONE WOULD CONSIDER PERHAPS A MUCH GREATER PROBLEM WITH GAS TANK - CERTAINLY A SERIOUS SAFETY RISK. *NM