Page 4 of 6 · complaints 151–200 of 296

1998 Chrysler Town And Country complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1998 record →

Vehicle Speed Control › Cruise Control
Filed Jan 18, 200368,000 milesTX

CRUISE CONTROL DOES NOT WORK AT ALL. THE HORN WORKS BUT NOT WHEN YOU NEED IT, AND YOU HAVE TO MOVE AROUND ON THE HORN AREA TO FIND A SPOT THAT WILL WORK. *PH *JB **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT OVER TO ARTEMIS**770860

Visibility › Defroster/Defogger/Hvac System
Filed Jan 17, 2003MA

WHILE DRIVING IN CITY OR COUNTRY WITH HEATER DEFROSTER/DEFOGGER IN USE ALL WINDSHIELDS FRONT/REAR PLUS WINDOWS GOT FOGGY, FORCING CONSUMER TO OPEN DRIVER'S AND PASSENGER'S WINDOWS. DEALER HAS INSPECTED VEHICLE AND COULD NOT DUPLICATE OR CORRECT THE PROBLES. TS....*AK

Exterior Lighting › Headlights
Filed Jan 6, 2003IL

CONSUMER STATES THE HEAD LIGHTS IS FOGING UP CAUSING LOW VISABILITY. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. PH

Exterior Lighting › Headlights
Filed Jan 6, 2003IL

CONSUMER STATES THE HEAD LIGHTS IS FOGING UP CAUSING LOW VISABILITY. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. PH

Exterior Lighting › Headlights
Filed Jan 6, 2003IL

CONSUMER STATES THE HEAD LIGHTS IS FOGING UP CAUSING LOW VISABILITY. PLEASE PROVIDE ANY ADDITIONAL INFORMATION.

Power Train › Automatic Transmission
Filed Dec 30, 200260,000 milesTN

AT 60,000 MILES OUR TOWN AND COUNTRY MINI-VAN HAD TO HAVE ITS TRANSMISSIONS REBUILT AT A COST OF OVER $2,200.00.

Unknown or Other
Filed Dec 27, 200292,500 milesOH

CHRYSLER HAS A RECALL FOR THIS PROBLEM BUT IT CUTS OFF FEBRUARY 28, 1998. OUR VEHICLE WAS MANUFACTURED MARCH 5TH OF 1998 AND THEY SAY WE WILL NOT GET ANY MONEY BACK. THE REPAIR COST US $185.00. *PH *NLM **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT OVER TO ARTEMIS**770790

Seat Belts › Front › Anchorage
Filed Nov 21, 2002NC

TOLD VAN IS NOT INCLUDED IN RECALL 02V076000, REAR SEATBELT FAILURE. DT

Electrical System › Horn
Filed Nov 15, 2002FL

CONSUMER STATES THAT WHILE DRIVING AND NO WARNING THE HORN WILL OPERATE INTERMITTENTLY AND THE AIR BAG LIGHT COMES ON AND THE AIR BAG COULD BE INOPERATIVE IN THE EVENT OF A VEHICLE ACCIDENT. DEALER NOTIFIED TS

Steering › Hydraulic Power Assist › Pump
Filed Nov 10, 20023,000 milesVA

THIS VEHICLE HAD TWO CLOCK SPRING FAILURES WITH THE AIR BAG WARNING LIGHT STAYING ON. THE FIRST OCCURRED AT 3000 MILES. THE SECOND FAILURE CAUSED CRUISE CONTROL TO CEASE WORKING. WITH POWER STEERING COMPLAINT, THE VIBRATION AND GRUMBLING IN THE STEERING AT SLOW SPEEDS WAS A CAUSE OF CONCERN. AFTER THE STEERING RACK WAS REPLACED, AND LONGER STEERING HOSES PLACED ON THE VEHICLE, THE VIBRATION CONTINUED IN THE STEERING, ALTHOUGH SOMEWHAT SUBDUED. THE STEERING PUMP FLOW CONTROL VALVE WAS WORN. WHEN THE FLUID REACHED OPERATING TEMPERATURES, THE VIBRATION INCREASED AND BECAME MORE NOTICEABLE WHEN DRIVING FOR SEVERAL HOURS. THE STEERING FELT NON-RESPONSIVE GOING INTO TURNS AT SLOW SPEEDS. I ENDED UP PAYING FOR THE STEERING PUMP REPLACEMENT, SINCE THE DEALERSHIP DIDN'T CONSIDER MY COMPLAINT A FAULT WITH THE PUMP, ALTHOUGH THE STEERING IS 100% BETTER WITH THE UNIT REPLACED.---*DT. ------DIMS 11 IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS-------769523. *AK

Unknown or Other
Filed Nov 7, 2002TX

NO SUMMARY. DT

Air Bags
Filed Nov 5, 2002OH

CONSUMER NOTICE WHILE TRAVELING AIR BAG INDICATION LIGHT FLASHING AND HORN NOT WORKING INTERMITTENTLY DUE TO CLOCK SPRING. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. TS

Power Train › Axle AssemblyCrash2 injured
Filed Oct 31, 200269,000 milesCA

CONSUMER STATE WHILE TRAVELING 70-75 MPH CONSUMER HEARD A BANG THE THE RIGHT REAR END STARTED TO SHUTTER AND HIT THE GROUND CAUSING LOSS OF CONTROL, THE RIGHT REAR WHEEL AND AXLE UNIT BROKE OFF THE VAN AND ROLLED ACROSS THE FREEWAY CAUSING THE VAN TO ROLL OVER TWO AND A HALF TIMES, BOTH OCCUPANTS OF THE VEHICLE SUSTAINED INJURIES. * TS *NLM

Electrical System
Filed Oct 29, 2002CA

CONSUMER STATES THAT WHILE DRIVING, WITHOUT WARNING THE POWER DRIVER SIDE SEAT STARTED MOVING BACKWARDS AND FORWARD,THE BOTH POWER REAR VIEW MIRROR STARTED GOING UP AND DOWN. DRIVER WAS THROWN AGAINST STEERING WHEEL. WHICH COULD OFF RESULTED IN A ACCIDENT. TS

Power Train › Automatic Transmission
Filed Oct 23, 2002OH

CONSUMER STATES THAT THE VEHICLE WILL NOT GO INTO REVERSE, HAD VEHICLE TOWED, WAS INFORMED THAT THE TRANSMISSION WENT OUT. THIS IS COMMON PROBLEM. MR

Power Train › Automatic Transmission
Filed Sep 10, 2002PA

WHILE DRIVING IN REVERSE AT ANY SPEED ON FLAT SURFACE AND WITH NO WARNINGTRANSMISSION WILL STALL, MAKING IT HARD FOR CONSUMER TO CONTROL VEHICLE. DEALER NOTIFIED.*AK

Suspension › Rear
Filed Sep 3, 2002VA

AT 34886 MILES THE STEERING RACK ASSEMBLY WAS REPLACD FOR A 'CLUNKING NOISE' IN THE FRONT END. THE PROBLEM WAS LATER TRACED TO THE SWAY BAR INSULATORS AND LINK ENDS. AT 59600 MILES THE VEHICLE WAS SERVICED FOR VIBRATION IN THE STEERING COLUMN, WITH A MOANING SOUND, WHENEVER TURNING AT SLOW SPEEDS. AT 60569 THE STEERING HOSES, FLUID AND STEERING ASSEMBLY WERE REPLACED. NONE OF THESE COMPONENTS REMEDIED THE SHUDDER IN THE STEERING.

Seat Belts › Front › Retractor
Filed Aug 8, 2002MN

NHTSA RECALL 02 V 076 000/ MANUFACTURER'S RECALL B09 CONCERNING SEAT BELTS:DEALER: ADAMSON'S CHRYSLER DODGE IN ROCHESTER, MN. PHONE# UNABLE TO HONOR RECALL, PARTS WERE NOT AVAILABLE. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

Air Bags
Filed Aug 1, 2002IN

THE AIRBAG LIGHT KEPT COMING ON, TOOK TO DEALER, COULDN'T FIND PROBLEM. CRUISE CONTROL STOPPED WORKING. FOUND OUT IT WAS THE CLOCKSPRING. HAD TO REPLACE IT MYSELF AT A COST OF $90.00, WOULD HAVE COST ALMOST $400.00 TO HAVE DEALER INSTALL.*AK

Air Bags
Filed Jul 27, 2002FL

CLOCKSPRING FAILURE. *AK

Air Bags
Filed Jul 15, 2002OH

AIR BAG SENSOR LIGHT CAME ON AND STAYED ON . ALSO, HORN AND CRUISE CONTROL WERE INOPERATIVE.*AK

Air Bags
Filed Jul 9, 2002VA

FAILED PART WAS THE 'CLOCKSPRING' ASSEMBLY.*AK

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Jul 2, 2002OH

WHILE DRIVING THE VEHICLE SHUT DOWN WITHOUT ANY WARNING. CONSUMER WAS UNABLE TO STEER. CONTACTED DEALER. METAL IN SERPENTINE BELT TENSIONER WAS DEFECTIVE, CAUSING THE BELT WHICH WAS ATTACHED TO SLIP OFF. *AK *JG

Electrical System › 12v/24v/48v Battery
Filed Jun 24, 2002MI

BATTERY TOTALLY DEAD AT 19000 MILES (20 MONTHS-ORIG. BATTERY), 31K MILES (39 MONTHS-1ST REPLACEMENT) AND NOW 40K MILES (52 MONTHS-2ND REPLACEMENT). THERE ARE NO WARNING SIGNS THAT BATTERY IS GETTING WEAK. FIRST TWO TIMES DIAGNOSIS WAS JUST THAT BATTERY WOULDN'T HOLD A CHARGE-->REPLACE BATTERY. I PREVIOUSLY HAVE ASKED FOR A MORE IN DEPTH DIAGNOSIS TO FIND ROOT CAUSE OF WHY BATTERY WOULDN'T HOLD A CHARGE. NOW THAT VEHICLE IS OUT OF WARRANTY, DEALER IS HAPPY TO DO THE $70 DIAGNOSIS. IF THAT HAD BEEN DONE THE FIRST TIME (UNDER WARRANTY), I PROBABLY WOULDN'T HAVE HAD TO COME BACK THE SECOND AND NOW THIRD TIME FOR THE SAME PROBLEM! *AK

Air Bags
Filed Jun 20, 2002NY

AIRBAG LIGHT WAS ON, HORN AND CRUISE STOPPED WORKING. DEALER STATED CLOCKSPRING ASSEMBLY NEEDED TO BE REPLACED.*AK *JG

Air Bags
Filed Jun 13, 2002IN

CLOCK SPRING MALFUNCTIONED, CAUSING CRUISE CONTROL AND AIR BAG TO BE INOPERABLE. *AK CONSUMER STATES THAT THE DEALER REPLACED THE CLOCKSPRING AND ONLY CHARGED CONSUMER FOR THE LABOR. *SLC

Steering
Filed Jun 13, 200272,150 milesNJ

STEERING FAILED ON MY PREVIOUS CHRYSLER NEW YORKER AT THE SAME MILEAGE. *TS *JB ***DIMSII IVOQ ENTRY POSTED AFTER 12-12-02 CUT OVER TO ARTEMIS***763027

Air Bags
Filed Jun 10, 2002NJ

CONSUMER HAD TO REPLACE A DEFECTIVE CLOCKSPRING WHICH CAUSED THE AIR BAG AND HORN TO BECOME INOPERABLE. CONSUMER IS SEEKING REIMBURSEMENT. *JG *NM

Engine and Engine Cooling › Engine
Filed May 28, 2002MD

WHILE DRIVING 8-9 MPH VEHICLE LOST POWER STEERING. VEHICLE WAS TOWED TO DEALER, BELT TENSIONER HAD BROKEN.*AK *YH

Service Brakes, Hydraulic › Foundation ComponentsCrash
Filed May 28, 2002TX

WHILE DRIVING APPLIED BRAKES VEHICLE WOULD NOT STOP AN D REARENDED ANOTHER VEHICLE. BRAKES FAILED WITHOUT WARNING. DEALER CONTACTED. *AK

Vehicle Speed Control
Filed May 28, 2002NC

YOU SHOULD REALLY FIX THIS BEFORE YOU KILL MY WIFE. NO SAFETY DEFECT LISTED. *AK

Fuel System, Gasoline › Fuel Injection SystemFire
Filed May 13, 2002NY

CONSUMER STATES VEHICLE CAUGHT FIRE IN THE ENGINE COMPARTMENT AFTER RECALL CAMPAIGN 00V268 RELATING TO THE FUEL RAIL WAS PERFORMED. CONSUMER IS REQUESTING MANUFACTURER TO PAY OFF BALANCE OF VEHICLE AND TAKE RESPONSIBILITY FOR THE FIRE. *TT

Fuel System, Gasoline › Fuel Injection SystemFire
Filed Apr 22, 2002NY

AFTER RECALL REPAIR ON FUEL INJECTION SYSTEM HAD BEEN DONE, 4 MILES LATER VEHICLE BURST INTO FLAMES. VEHICLE WAS PARKED. DEALER NOTIFIED.*AK *TT

Seats › Front Assembly › Seat Heater/CoolerFire
Filed Mar 28, 2002UT

DRIVER SIDE SEAT HEATER SHORTED AND CAUGHT THE DRIVER'S SEAT ON FIRE. OUR CHILDREN WERE IN THE VAN. FORTUNATELY MY WIFE WAS PRESENT, STANDING OUTSIDE THE VAN AND USED SNOW TO PUT OUT THE FIRE. NOT JUST A SMOLDER...A VERY REAL FIRE WITH FLAME AND SMOKE. THE DEALER TOLD US HE WAS CHECKING ON THE SITUATION AND CHRYSLER WOULD CALL US. NO-ONE EVER CALLED. THE DEALER FINALLY, AFTER 3 MONTHS TOLD US NO-ONE WAS GOING TO EVEN CHECK INTO THE PROBLEM HE TOLD US TO LET THE VEHICLE BURN UP NEXT TIME. WE CALLED THE MANUFACTURER. THEY ALSO SAID THEY WOULD NOT DO ANYTHING AT ALL AND NOT TO CALL AGAIN. ALL WE WANT IS A NEW SEAT THAT IS NOT A HAZARD TO CATCHING MY VAN ON FIRE. WE WERE LUCKY THIS TIME. WHAT IF MY CHILDREN WERE INJURED OR KILLED? WHAT IF THE VAN CATCHES FIRE IN MY GARAGE? WE NEED HELP. NLM

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Mar 20, 2002CO

CONSUMER STATES THE ENGINE DEVELOPED A LEAK IN THE CONNECTION BETWEEN THE REAR CYLINDER HEAD AND ITS EXHAUST MANIFOLD SHORTLY AFTER THE WARRANTY EXPIRED AND THERE IS ALSO A NOISE. DEALER ADVISED THAT HEAT HAD WARPED THE ORIGINAL EXHAUST MANIFOLD AND THAT THE NOISE WAS DUE TO THE EXHAUST LEAKING. THE REAR EXHAUST MANIFOLD WAS REPLACED.

Seat Belts › Front › Anchorage
Filed Mar 16, 2002IL

GEN 3 SEAT BELTS HAVE BEEN TESTED TO BE A SAFETY RISK AS THEY ARE EASILY UNBUCKLED WITH VERY SLIGHT PRESSURE. WE WANT THEM REPLACED WITH THE GEN 4 SEAT BELTS. *AK

Seat Belts › Front › Anchorage
Filed Mar 12, 2002MA

DEFECTIVE GEN-3 SEAT BELTS NEED TO BE REPLACED. *AK

Air Bags
Filed Feb 14, 2002CA

ANOTHER SATISFIED CUSTOMER - FAILED CLOCKSPRING IN A 1998 CHRYSLER TOWN AND COUNTRY MINI VAN. *AK

Engine and Engine Cooling › Engine › GasolineFire
Filed Jan 17, 2002TX

THE INSURED STATES THAT VEHICLE CAUGHT ON FIRE WHILE PARKED, THE OIL HAD JUST BEEN CHANGED. CLAIM NUMBER 43-R525-857. *YH

Electrical System › Starter AssemblyFire
Filed Jan 17, 2002TX

THE INSURED STATES THAT VEHICLE CAUGHT ON FIRE WHILE IT WAS PARKED. THE FIRE STARTED WITH THE STARTER. CLAIM NUMBER 43-R798-089. *YH

Engine and Engine Cooling › Engine › GasolineFire
Filed Jan 17, 2002IL

INSURED STATED THAT AFTER VEHICLE WAS PARKED SMOKE CAME OUT OF THE VEHICLE AND ENGINE CAUGHT ON FIRE. CLAIM NUMBER 13-7057-975. *YH

Engine and Engine Cooling › Engine › GasolineFire
Filed Jan 17, 2002SC

INSURED STATED THAT THE VEHICLE CAUGHT ON FIRE WHILE PARKED. CLAIM NUMBER 40-2277-070. *YH

Parking Brake
Filed Jan 16, 2002CA

WHEN CONSUMER PUTS VEHICLE IN PARK AND TURNS VEHICLE OFF WITH EMERGENCY BRAKE ON, THE EMERGENCY BRAKE RELEASES BY ITSELF, THIS COULD BE DANGEROUS BECAUSE THE VEHICLE COULD ROLL.*AK. CONSUMER STATED THE BELT TENSIONER AND WATER PUMP WAS ALSO REPLACED.*JG

Air Bags
Filed Jan 15, 2002FL

AIRBAG LIGHT ILLUMINATED, HORN AND CRUISE CONTROL ARE INOPERATIVE, DEALER REPLACED CLOCKSPRING ASSEMBLY. *JB

Engine and Engine Cooling › Cooling System › Fan
Filed Jan 11, 2002MD

WHILE DRIVING 20 MPH VEHICLE LOST POWER STEERING/ POWER BRAKES AND ELECTRICAL SYSTEM WITHOUT WARNING. VEHICLE WAS INSPECTED BY DEALER, AND IT WAS DETERMINED THAT FAN BELT SEPARATED FROM VEHICLE. *AK

Electrical System › Horn
Filed Jan 7, 2002NJ

RECENTLY, MY AIR BAG LIGHT WENT ON AND IS NOW ILLUMINATED CONTINUOUSLY. SIMULTANEOUS TO THIS, THE HORN STOPPED WORKING. I HAVE SEEN ON THE INTERNET WHERE OTHERS HAVE HAD SIMILAR PROBLEMS. APPARANTLY, IT IS A DEFECTIVE "CLOCK-SPRING" DEVICE. THIS IS A SERIOUS MANUFACTURERS' DEFECT WHICH RENDERS THE HORN AND THE AIR BAG USELESS. THE VEHICLE CANNOT BE DRIVEN NOR WILL IT PASS INSPECTION. WHAT CAN I DO TO HAVE CHRYSLER REPAIR RTHE DEFECT? THNAK YOU. *AK

Power Train › Automatic Transmission
Filed Dec 19, 2001CA

CAUSE- SLIP RING FAILURE.CHRYSLER REBUILT TRANSMISSION INSTALLED CHRYSLER DENIED ANY RESPONSIBILITY.*AK

Steering › Column Locking › Anti-theft Device
Filed Dec 16, 2001KS

ON THE DATE ABOVE I TRIED TO HAVE REPAIRS MADE TO KEEP THE ALARM SYSTEM FROM AUTO-ACTIVATING. IT DID SO REPEATEDLY IN DAYS PRIOR TO THE SERVICE DATE. AFTER REPLACING A HOOD SWITCH FOR $123.28,THE PROBLEM HAPPENED AGAIN THE NEXT MORNING. HAVING NO FAITH IN THE FLORIDA DEALER WHO WAS FAR FROM MY HOME IN KANSAS, I REMOVED THE FUSE DISABLING MY HORN AND MAKING IT POSSIBLE TO NOT DISTURB MY NEIGHBORS WHILE THE ALARM CONTINUED TO FREQUENTLY GO ON. ONLY THE LIGHTS FLASHED. AFTER MY RETURN HOME A LOCAL DEALER TRIED TO REPAIR THE ALARM SYSTEM FINDING A DOOR SWITCH TO BE THE PROBLEM. WHEN I RETURNED LATER TO COMPLAIN THAT THE PROBLEM WAS STILL THERE AND I GOT ONGOING, UNEXPLAINABLE ALARM SOUNDS THAT CAUSED ME TO HAVE TO REMOVE THE HORN FUSE EACH TIME, THE DEALER CHECKED MY CAR AND TOLD ME THE MAIN COMPUTER MUST BE REPLACED AT A COST OF ABOUT $700.00. I ASKED TO HAVE THE ALARM DISCONNECTED AND WAS TOLD IF SO I WOULD LOSE THE USE OF MY HORN. THE FACTORY TOLD ME THAT BECAUSE MY WARRENTY WAS LAPSED BY 2 MONTHS I HAD NO RECOURSE. THEY MADE A ONE TIME OFFER OF REPLACING THE COMPUTER FOR ALMOST $300.00 GOOD FOR 60 DAYS. I ONLY WANT MY HORN TO OPERATE FOR SAFETY AND IT CAN NOT!*AK

Air Bags
Filed Dec 1, 2001MN

AIR BAG FAILURE DUE TO BROKEN SPRING COIL WIRING ASSEMBLY. VEHICLE HORN ALSO FAILED. INTERNET SEARCH SHOWS THIS TO BE A VERY COMMON FAILURE IN CHRYSLER MINIVANS. *AK

Steering › Rack and Pinion
Filed Oct 11, 2001GA

WHILE DRIVING TO DEALER, STEERING WHEEL WOULD MOMENTARILY LOCK UP. WHILE PULLING ONTO DEALER'S LOT, STEERING WHEEL LOCKED UP COMPLETELY. RACK AND PINION REPAIRS WERE MADE AT CONSUMER'S EXPENSE. NO RECALL AND WARRANTY EXPIRED. *AK *TT

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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