Page 2 of 6 · complaints 51–100 of 296

1998 Chrysler Town And Country complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1998 record →

Electrical System
Filed Apr 21, 2008155,000 milesIN

-GAUGES ON DASH LOOSE POWER WHILE DRIVING -WARNING LIGHTS AND MESSAGES LIGHT UP ON INFORMATION CLUSTER -OFTEN CAR WILL NOT CRANK ENGINE WHEN ATTEMPTING TO START, BANGING ON DASH WILL CAUSE GAUGES TO WORK, AND THEN CAR WILL START. SEVERAL TIMES CAR WILL START AND DIE AFTER A FEW SECONDS, AFTER MULTIPLE ATTEMPTS, CAR WILL NOT START FOR SEVERAL HOURS, LEAVING FAMILY STRANDED WITH NO TRANSPORTATION. *TR

Fuel System, Gasoline › Fuel Injection System
Filed Dec 3, 2007142,000 milesMO

TL*THE CONTACT OWNS A 1998 CHRYSLER TOWN AND COUNTRY. ON NOVEMBER 7, 2007, WHILE DRIVING 20 MPH, THE CONTACT SMELLED GASOLINE. HE LIFTED THE HOOD AND NOTICED FUEL LEAKING. HE TOOK THE PART TO CHRYSLER TO PURCHASE THE CLAMP TO REPAIR THE FUEL LINE HIMSELF. THE CONTACT WAS INFORMED THAT HE HAD TO PURCHASE THE ENTIRE FUEL RAILS AND NOT JUST THE CLAMP. THIS IS THE SECOND TIME THE FUEL RAILS LEAKED AND HAD TO BE REPLACED. THEY WERE PREVIOUSLY REPLACED ON MAY 17, 2002 BY THE ORIGINAL OWNER. THE CONTACT STATED THAT DAIMLER CHRYSLER DOES NOT HAVE A PERMANENT REPAIR AND JUST KEEP REPLACING THE FUEL RAILS INSTEAD. THE CURRENT AND FAILURE MILEAGES WERE 142,000. UPDATED 03/06/08. *LJ THE CONSUMER IS REQUESTING REIMBURSEMENT FOR THE FUEL RAIL LEAK. THE CONSUMER STATED THE FIRST TIME IT WAS REPAIRED, HE WAS NOT THE OWNER OF THE VEHICLE. UPDATED

Exterior Lighting › Headlights
Filed Nov 15, 200720,000 milesNJ

THE HEADLIGHTS ON MY 1998 CHRYSLER, TOWN & COUNTRY ARE FROSTED OVER DUE TO EXPOSURE TO THE ELEMENTS AND ARE BECOMING MORE OPAQUE WITH TIME. THE HEADLIGHT QUALITY AND QUANTITY IS DIMINISHING AND MAKING IT DIFFICULT TO SEE WHILE DRIVING AT NIGHT. THIS IS A CAUSE FOR CONCERN FOR NIGHT DRIVING SAFETY. THE HEADLIGHTS ARE AN ASSEMBLY AND NOT MADE UP OF REPLACEABLE COMPONENTS. EACH HEADLIGHT ASSEMBLY COSTS NEAR $300.00 I FEEL THIS IS A DESIGN AND MANUFACTURERS DEFECT THAT SHOULD BE ADDRESSED BY THE AUTO MANUFACTURER WITH A FREE REPLACEMENT. *TR

Engine and Engine Cooling › Cooling System
Filed Oct 15, 2007119,000 milesMI

DRIVING ON HIGHWAY, TEMPERATURE WARNING LIGHT ILLUMINATED. TEMPERATURE GAUGE INDICATED H (HOT) POSITION. STOPPED VEHICLE ON SIDE OF HIGHWAY AND INSPECTED COOLANT. NO COOLANT IN SYSTEM. ADDED COOLANT, DROVE 3 MILES, REPEATED. HAD TOWED TO PRIVATE GARAGE. MECHANIC REPLACED COOLANT LINES TO REAR HEAT AT A COST OF $321. MECHANIC STATED THAT LINES WERE ROTTED THROUGHOUT. STATED THAT EVERY T&C HE SEES WITH REAR HEAT HAS COOLANT LINE FAILURE SUCH AS THIS. STATES THEY ARE OF INFERIOR QUALITY, CHEAP ALUMINUM WITH NO PROTECTION. CANNOT GUARANTEE THEY WILL NOT FAIL AGAIN. *TR

Electrical System
Filed Oct 15, 200760,000 milesMI

ON A REGULAR BASIS, VAN WILL NOT REMAIN RUNNING. START VEHICLE AND IT STALLS IMMEDIATELY. IT WILL DO THIS FOR 5-6 STARTS, THEN WILL NOT EVEN TURN OVER. ALL GAUGES GO TO ZERO, NO DIGITAL ODOMETER, ETC. IF LEFT FOR A FEW HOURS, WILL START AGAIN. SOMETIMES GAUGES ZERO OUT WHILE DRIVING. USUALLY, TAPPING ON THE DASH HARD WILL RETURN THEM TO OPERATING POSITION. BUT NOT ALWAYS. HAVE BEEN TOLD THIS IS ANYTHING FROM ALARM SYSTEM, MAIN COMPUTER, AFTERMARKET AUTOMATIC STARTER SHUTTING DOWN ALARM. ONE DEALER REPLACED STARTER FOR +$300. DID NOT FIX PROBLEM. THIS IS A HUGE PROBLEM WITH A LOT OF THESE VANS, AS I CAN SEE BY READING ON THE INTERNET, AND THIS SITE. THIS IS AN ONGOING PROBLEM FOR 3+ YEARS. NO SOLUTION. *TR

Power Train › Automatic Transmission › Gear Position Indication (prndl)
Filed Oct 15, 2007MI

VEHICLE CAN BE SHIFTED INTO DRIVE WITHOUT APPLYING BRAKE. ISN'T THIS DANGEROUS? *TR

Steering › Electric Power Assist System
Filed Oct 15, 200760,000 milesMI

WHEN GOING THROUGH AVERAGE SIZE PUDDLE, SERPENTINE BELT CAME OFF. THIS DISABLES ALL STEERING CONTROL AND ALTERNATOR/COOLANT SYSTEM, ETC. THIS IS DEFINITELY A SAFETY ISSUE. HAVE REPLACED BELT MYSELF NUMEROUS TIMES. FAILURE OF TENSIONER AND 2 OTHER PULLEYS EVENTUALLY NEEDED AT COST OF $300+. WAITING FOR IT TO HAPPEN AGAIN... I SEE THIS IS AN ONGOING PROBLEM. *TR

Electrical System
Filed Sep 19, 2007126,060 milesWA

ON INTERMITTENT OCCASIONS THE MINIVAN WILL NOT START. IT WILL RUN FOR A COUPLE OF SECONDS THEN STALL. AFTER 3-5 ATTEMPTS AT STARTING, IT WILL DO NOTHING AT ALL, NOT EVEN TURN OVER, BUT ALL THE GAUGES WORK. THIS EVENT DOES NOT GENERATE AN ERROR CODE. AFTER RETURNING TO THE VEHICLE AN HOUR OR TWO LATER THE CAR STARTS NORMALLY AND WILL BE FINE FOR DAYS. SERVICE TECH'S ARE UNABLE TO DIAGNOSE THE PROBLEM - BATTERY, FUSES, STARTER, ARE ALL FINE. *JB

Service Brakes, Hydraulic › Foundation Components › Hoses, Lines/Piping, and Fittings
Filed Aug 13, 200796,809 milesCT

SUDDEN PREMATURE FAILURE OF BOTH REAR SERVICE BRAKE HYDRAULIC LINES RESULTED IN LOSS OF ALL BRAKE FLUID IN A VERY SHORT TIME (MINUTES FROM FIRST ILLUMINATION OF BRAKE WARNING LIGHT). FAILURE WAS DUE TO CORROSION FROM DISSIMILAR METALS AT THE JUNCTION OF THE FLEXIBLE BRAIDED BRAKE LINE TO THE RIGID BRAKE LINE FOR BOTH REAR BRAKE SYSTEMS. *JB

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Jul 16, 2007DE

SERPENTINE BELT/PULLEY DEFECTIVE BELT IS GUARANTEED TO SLIP OFF VAN) DURING WET WEATHER CONDITIONS, RESULTING IN A LOSS OF POWER STEERING. BELT AND PULLEY HAVE BOTH BEEN REPLACED ,BUT STILL COULD NNOT DRIVE IN RAIN DUE TO BELT COMING OFF. THIS PROBLEM WILL CAUSE YOU LOSS OF STEERING, POSSIBLE ENGINE OVERHEATING AND LEAVES YOU AND YOUR PASSENGERS STRANDED ON THE ROAD. I WOULDN'T ATTEMP TO DRIVE IN SNOW OR SLEET, ESPECIALLY WITH LOSS OF POWER STERRING. *AK

Engine and Engine Cooling
Filed Jun 14, 2007119,900 milesPA

TL*THE CONTACT OWNS A 1998 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE FAILS TO START SOMETIMES AND HAS BEEN TOWED TWICE. WHILE THE ENGINE IS RUNNING, THE GAUGES WILL GO TO ZERO AND THE INSTRUMENT PANEL LIGHTS DIM. WHEN IDLING, THE VEHICLE WILL SHUT OFF AND SEVERAL WARNING INDICATOR LIGHTS WILL ILLUMINATE. THE MECHANIC AND THE DEALER WERE UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE CURRENT MILEAGE IS 121,000 AND FAILURE MILEAGE WAS 119,900.

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Apr 11, 2007148,000 milesIA

WHILE DRIVING IN WET CONDITIONS THE SERPENTINE BELT FELL OFF, CAUSING AN INABILITY TO STEER. VEHICLE WAS TOWED , AND BELT WAS REPLACED AGAIN, THE 4TH TIME THIS YEAR!. VEHICLE IS A 1998 CHRYSLER TOWN & COUNTRY WITH A 3.8L ENGINE. *AK

Engine and Engine Cooling
Filed Mar 9, 2007131,000 milesAR

TL* - THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 10 MILES OR MORE AND ACCELERATING THE VEHICLE SHOOK. THE CONTACT STATED IT WAS NOT RELATED TO THE STEERING. THE FRONT AXLE WAS REPLACED 3 TIMES, NEW TIRES WERE INSTALLED, THE WHEELS WERE ROTATED TO ENSURE THEY WEREN'T BENT, AND NEW MOTOR MOUNTS WERE INSTALLED AND THE FAILURE CONTINUED TO OCCUR. THIS FAILURE HAD OCCURRED FOR OVER 2 YEARS. THE DEALER AND THE TRANSMISSION MECHANIC WERE UNABLE TO DIAGNOSE THE VEHICLE. THE ABS AND BRAKE WARNING LIGHTS ILLUMINATED EACH TIME THE ENGINE WAS TURNED ON AND STAYED ON FOR A 1/4 OF A MILE. THIS FAILURE OCCURRED FOR MORE THAN ONE YEAR. THE DEALER STATED THAT THE FAILURE WAS DUE TO THE ABS PUMP. THE CURRENT AND FAILURE MILEAGE WAS 130,000. *AK

Electrical System › Ignition › Switch
Filed Nov 20, 200666,984 milesIL

VEHICLE IGNITION CYLINDER FAILED 10/28/06. REPLACED 5/23/06. ALL SERVICE DONE BY SELLER MIDWEST MOBILITY, INC. 437 WISE ROAD SCHAUMBURG, IL 60193. CONSUMER RECHARGED FOR MULTIPLE REPLACEMENT OF SAME ITEM, EVEN THOUGH VEHICLE UNDER EXTENDED WARRANTY AND PURCHASED 4/18/05. *JB

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Nov 16, 200660,000 milesOK

SERPENTINE BELT THROWS IN EVEN SLIGHTLY WET WEATHER, OFTEN AT HAZARDOUS PLACES AND CONDITIONS. BELTS AND PULLEYS HAVE BEEN REPLACED REPEATEDLY. POWER STEERING AND WATER PUMP, AMONG OTHER SYSTEMS FAIL INSTANTLY. MY WIFE DRIVES THE CAR AND CAN NO LONGER DRIVE IT IN WET WEATHER. BEEN FIGHTING THIS PROBLEM FOR YEARS. *JB

Electrical System
Filed Oct 11, 2006NC

WHEN TRYING TO START IT WILL RUN FOR A FEW SECONDS THEN CUT OFF, AFTER A FEW TRIES IT WON'T EVEN TURN OVER. AFTER ABOUT AN HOUR IT MIGHT START AND IT MIGHT NOT. I TOOK IT TO THE CHRYSLER DEALERSHIP NEARBY AND THEY WOULDN'T EVEN LOOK AT MY CAR, BECAUSE IT HAD OVER 100K MILES. BUT WITH ADDITIONAL QUESTIONS, THEY CONFESSED THAT THEY COULD PUT A LOT OF HOURS AND PARTS INTO THE VAN, AND STILL NOT FIX THE PROBLEM. *JB

Electrical System
Filed Oct 11, 2006WI

MY COMPLAINT IS VIRTUALLY IDENTICAL TO A PREVIOUS ONE, NUMBERED 10167790. MY CAR WILL START, RUN FOR A FEW SECONDS, THEN SHUT OFF. AFTER A FEW TRIES, IT WON'T TURN OVER AT ALL. THIS HAPPENS AT RANDOM TIMES. IT'S A GAMBLE AS TO WHETHER THE CAR WILL START OR NOT, WHEN I GO OUT. IT SEEMS TO HAVE SOMETHING TO DO WITH THE THEFT DETERRENT SYSTEM, BECAUSE I BELIEVE THE LAST TWO TIME THIS HAPPENED, PRIOR TO THIS HAPPENING, NY CAR ALARM WOULD SET ITSELF OFF, WHEN OPENING THE DOOR. *NM

Electrical System
Filed Sep 10, 2006132,000 milesSC

WHEN TRYING TO START IT WILL RUN FOR A FEW SECONDS THEN CUT OFF, AFTER A FEW TRIES IT WON'T EVEN TURN OVER. AFTER ABOUT AN HOUR IT MIGHT START AND IT MIGHT NOT. I HAVE TAKEN IT TO THE CHRYSLER DEALERSHIP NEARBY AND SPENT AROUND $1,400 DOLLARS JUST TO GET IT HOME AND THE NEXT DAY IT DOES THE SAME THING ALL OVER AGAIN. *JB

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Aug 4, 200670,000 milesCA

I OWN A 1998 CHRYSLER TOWN AND COUNTRY MINIVAN AND I WAS GETTING REAL SLEEPY EVERY TIME I DROVE IT . UPON INSPECTION BY AN AUTO REPAIR SHOP. I WAS INFORMED THE EXPANSION JOINT ON THE EXHAUST PIPE CROSSOVER PIPE WAS CRACKED AND LETTING FUMES ENTER THE PASSENGER COMPARTMENT. THIS IS A VERY DANGEROUS SITUATION. THE REPAIR PART IS OVER $500 WHICH THE MECHANIC SAID WAS VERY MUCH OVERPRICED. THIS EXPANSION JOINT IS MADE OF STAINLESS STEEL WHICH GETS VERY BRITTLE WITH HEAT AND WILL CRACK OVER TIME WITH EXTENDED USE. THE PART WAS USED ON CHRYSLER TOWN & COUNTRY AND VOYAGER MINIVANS. I FEEL DUE TO THE SERIOUSNESS OF THIS DEFECT, THESE VANS SHOULD BE RECALLED AND REPAIRED WITHOUT COST TO THE VEHICLE OWNERS. *JB

Fuel System, Gasoline › Delivery › Hoses, Lines/Piping, and Fittings
Filed Jul 31, 2006108,000 milesNY

I OWN A 1998 CHRYSLER TOWN & COUNTRY LX. CORROSION OF FUEL FILLER TUBE CAUSED A FUEL LEAK AND THE FILLER TUBE HAD TO BE REPLACED. FORTUNATELY THERE WAS NO FIRE OR INJURY. I WAS TOLD BY MY MECHANIC AND THE AUTO SALVAGE FIRMS I CONTACTED THAT THIS IS A COMMON ISSUE WITH THESE MINIVANS. *JB

Electrical System › Ignition
Filed Jul 24, 2006166,000 milesMN

DT*: THE CONTACT STATED, WHEN TRYING TO START THE VEHICLE, THE ENGINE TURNS OVER, RUNS FOR A FEW SECONDS, THEN SHUTS OFF. AFTER A FEW MINUTES TO AN HOUR, THE VEHICLE WILL RESTART AND CONTINUE TO RUN. THE GAUGES ON THE INSTRUMENT PANEL DO NOT OPERATE AT TIMES. THE DEALER CAN NOT DETERMINE THE CAUSE OF THE PROBLEM NOR DIAGNOSTIC TESTING HAS NOT REGISTERED ANY CODES.

Exterior Lighting › Headlights
Filed Jul 3, 200688,000 milesMD

DT*: THE CONTACT STATED THE PLASTIC HEADLAMP COVERING THE HEADLIGHTS WERE DIFFICULT TO SEE THROUGH AND REQUIRED THE USE HI-BEAMS FOR PROPER VISION AT NIGHT. UPDATED 7/18/2006 - *NM

Parking Brake
Filed May 4, 2006WI

1998 CHRYSLER TOWN AND COUNTRY TRANSMISSION FAILED WHILE DRIVING ON THE HIGHWAY. *TS THERE WAS NO WARNING PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO THE SERVICE DEALER WHO INDICATED THAT THE VEHICLE NEEDED A NEW TRANSMISSION. THE CONSUMER CONTACTED THE MANUFACTURER FOR FINANCIAL ASSISTANCE BUT SINCE THE VEHICLE WAS OUT OF WARRANTY THEY REFUSED ANY ASSISTANCE. THE BELT AND TENSIONER WERE REPLACED BECAUSE THEY WERE NOISY. THE HANDBRAKE DID NOT HOLD. THE DEALER REPLACED THE LEVER AND CABLE ASSEMBLY. THE FRONT STRUTS WERE REPLACED. THE SWAY BAR LINK WAS REPLACED BECAUSE IT WAS NOISY. THE REAR HATCH LOCK WAS INOPERATIVE. *NM

Suspension
Filed Apr 18, 2006IL

STRUT TOWER CORROSION ON DRIVER'S SIDE APPEARS TO BE SEVERE ENOUGH TO BREAK THROUGH AND CAUSE HANDLING PROBLEMS. MY FEAR IS THAT IT MAY BREAK THROUGH AT HIGHWAY SPEEDS. IT APPEARS THERE ARE MANY INCIDENTS LIKE THIS AND THAT MAY BE CHRYSLER IS AWARE OF THE PROBLEM. *NM

Structure
Filed Nov 21, 200530,000 milesOR

WATER FROM UNDER THE CAR AND INTO ENGINGE DURING CAR WASH AND RAIN CAUSES SERPINTINE BELT TO FALL OFF, RENDERING CAR WITHOUT POWER STEERING AND OTHER FUNCTIONS. DRIVING ON WINDING WET ROADS AT SLOW SPEED IS EXTREMELY HAZARDOUS IF THE BELT FALLS OFF. BELT HAS BEEN REPLACED AND ADJUSTED. MANUFACTURER RECOMMENDS INSTALLING A NEW ENGINE MOUNT BRACKET, BUT REFUSES TO PAY FOR IT. *NM

Exterior Lighting › Headlights
Filed Nov 7, 200585,000 milesOH

I HAVE 1998 CHRYSLER TOWN & COUNTRY LXI WHICH I BOUGHT BRAND NEW IN FEBRUARY 1998. THE PROBLEM I HAVE IS THAT THE LENSES COVERING BOTH HEADLIGHTS ARE FADED AND HAZY FROM AGE AND/OR ELEMENTS AND I HAVE SIGNIFICANT REDUCTION OF NIGHTIME VISION BECAUSE THE ROAD AND SURROUNDINGS ARE NOT ILLUMINATED WELL. I WOULD NOT CONSIDER THIS NORMAL WEAR AND TEAR AND WOULD LIKE TO MANUFACTURER TO REPLACE THEM (TALKED TO THE DEALER LAST WEEK AND WAS TOLD THAT THEY COST ABOUT $150 PER. NAPA TOLD ME TODAY THEY WERE $239 PERFORM THEM.) BOTH NEED TO BE REPLACED. WOULD APPRECIATE ANY HELP. *NM

Fuel System, Gasoline › DeliveryFire
Filed Nov 6, 2005120,124 milesCA

A MONTH AGO MY 1998 CHRYSLER TOWN & COUNTRY VAN EXPLODED & BURNED. I WAS LUCKILY NOT HURT BUT CHRYSLER REFUSES TO TELL ME THE FINDINGS OF THEIR INSPECTION REPORT. I REALLY DO NOT UNDERSTAND THIS. THEY SAY I HAVE TO GET AN ATTORNEY & SUE THEM TO HAVE IT RELEASED. I CANNOT AFFORD TO DO THIS AND I WOULD LIKE TO KNOW WHAT HAPPENED. *NM

Steering › Hydraulic Power Assist System
Filed Oct 31, 200530,696 milesPA

DT: THE CONTACT COMPLAINED ABOUT A SERPENTINE BELT PROBLEM. SHE REPLACED THE BELT THREE TIMES. THIS HAS BEEN AN ONGOING PROBLEM FOR THE PAST THREE YEARS. THE FIRST PROBLEM EMERGED WHEN THE BELT BROKE WHILE DRIVING. THE POWER STEERING WAS LOST WHEN THE BREAKAGE OCCURRED. THE NEXT TWO TIMES THE BELT ITSELF DID NOT BREAK, IT CAME OFF THE PULLEY. THE VEHICLE HAS BEEN TAKEN BACK TO THE DEALER FOR REPAIRS ALL THREE TIMES.*AK

Exterior Lighting › Headlights › Concealment Devices
Filed Sep 23, 2005NC

CHRYSLER TOWN COUNTRY HEADLIGHT COVER DULL AND CLOUDY CAUSING VERY POOR VISIBILITY. *JB

Suspension
Filed Sep 5, 2005WI

I TOOK MY VAN TO A MECHANIC BECAUSE I AM HAVING PROBLEMS WITH THE STEERING. EVERY TIME I HIT A BUMP IN THE ROAD, THE VAN SWERVES (JUMPS) AND IS DIFFICULT TO CONTROL. THE MECHANIC SHOWED ME THE STRUT TOWER ON THE DRIVER SIDE, IT IS SO CORRODED AND SEVERE THAT THE METAL IS PERFORATED AND STARTING TO TEAR ALMOST ALL THE WAY THROUGH. THE PASSENGER SIDE IS STARTING TO RUST. HE SAID IF THE TOWER GIVES WAY, I WOULD LOOSE TOTAL CONTROL OF THE VAN. IF IT WAS NOT HIDDEN, I WOULD HAVE NOTICED IT LONG BEFORE IT GOT THIS BAD. HE SAID IF THE DESIGN HAD BEEN DONE PROPER AND THE ELECTRO COATING DONE CORRECTLY, THIS DEFECT SHOULD NOT OCCUR BEFORE 10 YEARS. I CONTACTED MY UNCLE WHO FOUND THIS IS NOT AN UNCOMMON PROBLEM. INFORMATION ON THE CHRYSLER WEBSITE ISSUING TSB NUMBER 23-044-02 ACKNOWLEDGING THIS PROBLEM FOR VANS BUILT FROM 1996 TO 2000. HE ALSO FOUND 14 PAGES OF PEOPLE WITH THE SAME PROBLEM AND THE PROBLEMS THEY HAD IN FINDING THE REPLACEMENT PARTS AND THE EXPENSE THEY HAD TO ENDURE TO HAVE A SAFE VEHICLE. I CAN PROVIDE DIGITAL PHOTOS TO YOU IF THEY ARE NEEDED. FROM ALL THE REPLIES THAT I PRINTED, IT SEEMS CHRYSLER IS UNWILLING TO FACE UP TO THEIR RESPONSIBILITY OF PUTTING PEOPLES LIVES IN JEOPARDY BECAUSE PEOPLE DO NOT KNOW WHAT IS HAPPENING TO THEIR VEHICLES. I AM HOPING YOUR OFFICE LOOKS INTO THIS MATTER SO CHRYSLER CAN TAKE RESPONSIBILITY FOR THIS DEFECT AND NO ONE PUTS HIS OR HER FAMILY IN JEOPARDY AS I UNKNOWINGLY HAVE. THIS DEFECT IS GOING TO COST ME MONEY I REALLY DO NOT HAVE, B

Suspension › Front
Filed Aug 23, 2005125,200 milesNY

THANKFULLY THEY HAVEN'T FAILED YET, BUT THE STRUT TOWERS ARE RUSTED VERY BADLY. MUCH MORE RUST THROUGH WOULD INEVITABLY LEAD TO COMPLETE STRUCTURAL FAILURE OF THE STRUT TOWER (WHICH WOULD LIKELY LEAD TO LOSS OF VEHICLE CONTROL AND SERIOUS PERSONAL INJURY). DAIMLER CHRYSLER NEEDS TO RECALL THESE FAULTY STRUT TOWER MOUNTS DUE TO THEIR LACK OF PROPER RUST PROTECTION AS THEY CAN LEAD TO A MAJOR PROBLEM (AND LIABILITY SUIT).

Engine and Engine Cooling › Cooling System › Fan
Filed Aug 2, 2005NY

DT: CONSUMER OWNED CHRYSLER TOWN AND COUNTRY 1998 VAN. CONSUMER HAS A DOCUMENT THAT SHE RECEIVED FROM A CHRYSLER DEALER THAT DESCRIBED THE PROBLEM SHE WAS HAVING. IT WAS CUSTOMER SATISFACTION NOTIFICATION 771. STATING THE PROBLEM WAS RADIATOR FAN RELAY, AND THE NEED TO REPROGRAM THE POWER TRAIN CONTROL MODULE. VEHICLE OVERHEATS DUE TO THE RADIATOR RELAY FAN NOT WORKING. ENGINE LIGHT CAME ON. CONSUMER REPLACED THE RADIATOR RELAY FAN TWICE AND IT KEPT FAILING. CONSUMER TALKED TO MANUFACTURER, AND WAS TOLD THAT THEY WOULD NOT INCLUDE THIS VEHICLE IN THE CUSTOMER SATISFACTION PROGRAM DESCRIBED IN THE DOCUMENT THAT CONSUMER RECEIVED AT DEALER BECAUSE VEHICLE WAS MANUFACTURED TWO WEEKS AFTER THE VEHICLES INCLUDED IN THIS PROGRAM. CONSUMER WANTED TO HAVE VEHICLE FIXED BY CHRYSLER, AND IF THEY WILL PAY FOR WHAT WAS DESCRIBED IN DOCUMENT 771. THIS WAS NOT THE PROBLEM CONSUMER WAS WILLING TO PAY FOR SERVICE. CONSUMER DID NOT HAVE A DEALER BECAUSE THE DEALERSHIP CLOSED. *AK

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Jul 6, 2005NY

DT: THE CONSUMER STATED WHEN IT RAINED, THE DRIVE BELT FELL OFF THE VEHICLE. TOOK VEHICLE TO A DEALERSHIP, WHO FIXED THE PROBLEM, BUT THEY COULD NOT TELL HER WHY THIS OCCURRED. THE DRIVE BELT WAS REPLACED APPROXIMATELY A MONTH AGO. THE TENSIONER WAS CHANGED, AND THIS DID NOT HELP THE BELT. THE VEHICLE IS IN THE SHOP AT THIS TIME , AND THE CONSUMER DOESN'T HAVE ANY INFORMATION WITH THE VIN ON IT.*AK

Exterior Lighting › Headlights
Filed Jun 2, 200589,000 milesVA

HEADLIGHT LENSES FOGGED TO THE POINT THAT THEY WON'T PASS INSPECTION. VISIBILITY IS VERY LIMITED. REPLACEMENT COST IS OUTRAGEOUS SINCE THE HEADLIGHT ITSELF WORKS AND ONLY THE LENS IS BAD. CANNOT JUST REPLACE THE LENS. COMPLETE RIPOFF BY CHRYSLER TO THE TUNE OF OVER $400.00 PER HEADLIGHT.

Steering
Filed May 20, 2005IL

1998 CHRYSLER TOWN AND COUNTRY DEVELOPED PROBLEMS WITH THE TIE ROD AND THE RACK AND PINION SYSTEM. *MR THERE WAS BINDING AND POPPING WHEN TURNING THE STEERING WHEEL TO THE RIGHT. THE RACK AND PINION STEERING GEAR WAS REPLACED AND AN ALIGNMENT WAS PERFORMED. *SC *JB

Seats › Front Assembly › Recliner
Filed May 18, 2005CA

1998 CHRYSLER TOWN AND COUNTRY SEAT LATCH BROKE.*MR....THE PASSENGER IN THE LEFT/CENTER ROW SEAT WAS NOT FASTENED TO THE FLOOR. UPON INSPECTION FOUND A PIECE OF A COIL SPRING ON THE FLOOR NEAR TO THE MOUNTING BRACKET LOCATED IN THE FLOOR. THE OTHER PART OF THE SPRING WAS STILL ATTACHED TO THE SEAT FASTENER MECHANISM.*AK

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed May 6, 2005190,000 milesOH

WHILE DRIVING IN RAIN OR SNOW OR OVER ANY TYPE OF PUDDLE THE SERPENTINE BELT SLIPPED OFF. DEALER STATED THERE WAS NOTHING THEY COULD DO. *AK *BF *NM

Tires › Temporary/Emergency Spare Tire
Filed Apr 10, 2005125,000 milesRI

SPARE TIRE FELL FROM VEHICLE WHILE DRIVING. SINCE THEN, I HAVE NOTED OTHER CHRYSLER PRODUCTS THAT HAVE SPARE TIED IN PLACE WITH ROPE. I THEREFORE THINK THAT I AM NOT UNIQUE. EVENT OCCURED AT END OF DRIVEWAY. IF ON HIGHWAY, COULD HAVE BEEN VERY DANGEROUS.*AK

Suspension › Front › Macpherson Strut
Filed Mar 8, 2005122,747 milesMI

THE STRUT TOWERS IN THE CONSUMER'S 1998 CHRYSLER TOWN AND COUNTRY RUSTED. *NM THE LEFT STRUT SPECIFICALLY, HAD RUSTED. *SC *JB

Steering › Hydraulic Power Assist System
Filed Feb 15, 2005135,000 milesNY

THE VEHICLE, A 1998 CHRYSLER TOWN AND COUNTRY MINIVAN, COMPLETELY LOST ALL POWER STEERING WHILE MY WIFE WAS DRIVING ON A HIGHWAY. FORTUNATELY, MY WIFE WAS ABLE TO EXIT THE HIGHWAY WITH THE VAN OVERHEATING WITHOUT DAMAGE OR INJURY. AS THIS IS THE SECOND TIME THAT POWER STEERING HAS BEEN LOST WHILE DRIVING WITHIN THE LAST THREE MONTHS, WE UNDERSTANDABLY ARE VERY CONCERNED ABOUT WHETHER OR NOT THIS PROBLEM IS CORRECTABLE AND IF THE VEHICLE CAN BE RENDERED SAFE. OUR MECHANIC PROVIDED ME WITH A SERVICE BULLETIN ISSUED BY CHRYSLER WHICH IDENTIFIES THE PROBLEM. FOR VANS FROM THE 1995-1999 MODEL YEARS, THE SERPENTINE BELT CAN SLIP OFF THE IDLER PULLEY WHEN THE VAN IS DRIVEN IN DEEP SNOW OR WATER. UNFORTUNATELY, THE SERVICE BULLETIN GIVES NO INDICATION OF WHAT CAUSES THIS PROBLEM. I DO NOT WANT ANYONE (EITHER IN MY FAMILY OR OUTSIDE IT) TO BE A FATALITY AS A RESULT OF THIS PROBLEM. WHILE MY MECHANIC CAN DO THE REPAIRS (LIKE HE DID THE LAST TIME), HE CAN GIVE ME NO ASSURANCE THAT THE PROBLEM WILL NOT OCCUR AGAIN. *AK

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Feb 15, 200581,475 milesMI

FAILURE OF THE FLEX JOINT IN THE REAR EXHAUST MANIFOLD ON THE 3.8 LITER V6 ENGINE. CAUSING EXHAUST NOISE UNDER THE HOOD AND EXHAUST ENTERING THE CABIN AREA WHEN THE HEATER IS IN USE.

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Feb 1, 200550,000 milesPA

VEHICLE EXPERIENCED A PROBLEM WITH THE DRIVING BELT. OWNER WAS DRIVING AND CAME TO A STOP SIGN, APPLIED THE BRAKES, AND THE VEHICLE SHUT DOWN. DRIVING BELT BROKE , CAUSING COMPLETE LOSS OF CONTROL OF THE VEHICLE. OWNER CONTACTED THE DEALER AND THE MANUFACTURER, AND RECEIVED NO ASSISTANCE FROM EITHER. *AK

Engine and Engine CoolingFire
Filed Jan 25, 200578,000 milesWI

WHILE DRIVING 30-35 MPH THE VEHICLE CAUGHT FIRE UNDER THE HOOD. THE CONSUMER WAS ABLE TO PULL OVER UNTIL THE LOCAL FIRE DEPARTMENT ARRIVED TO EXTINGUISH THE FIRE. HOW THE FIRE GOT STARTED WAS NOT DETERMINED. *JB

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Jan 4, 2005105,000 milesAL

MY CHRYSLER TOWN AND COUNTRY HAD A BELT ALIGNMENT PROBLEM. IF THE BELT GETS WET, IT SLIPS OFF THE PULLEYS OR BREAKS/SHREADS. I HAD TO HAVE IT REPAIRED BY PLACING A SPACER PLATE BETWEEN A PULLY AND THE MOTOR AND A NEW BELT TENSIONER.*AK WHEN THE PROBLEM OCCURS, THE VAN IS VERY HARD TO STEAR DUE TO LOSS OF POWER STEERING. I RESEARCHED THE WWW, AND THIS HAS BEEN A PROBLEM FOR MANY PEOPLE.

Exterior Lighting › Headlights
Filed Dec 11, 2004DE

HEADLIGHTS HAVE PROGRESSIVELY BEEN GETTING MORE ETCHED OR FOGGED, CONSIDERABLY REDUCING VISIBILITY. HIGH BEAM LIGHT INTENSITY IS LESS THAN MY OTHER CARS' LOW BEAM INTENSITY. THIS IS A SAFETY HAZARD BECAUSE OF REDUCED VISIBILITY AT NIGHT. IT APPEARS THE DURABILITY OF THE PLASTIC SURFACE IS NOT SUFFICIENT TO WITHSTAND ROUTINE EXPOSURE TO WEATHER. NO ACCIDENT TO DATE. *JB

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Dec 6, 200473,398 milesNY

SERPENTINE BELT POPS OFF EVERY TIME IT RAINS. *AK

Seats
Filed Nov 5, 2004CA

THE MIDDLE ROW SEAT SPRING WAS BROKE WHICH ALLOWED THE LATCH TO RELEASE BY ITSELF.*BF THE CONSUMERS GRANDSON WAS RIDING IN THE VEHICLE IN THE MIDDLE ROW DIRECTLY BEHIND THE DRIVERS SEAT WHEN HE NOTICED THE SEAT WAS NOT FASTENED TO THE FLOOR. *TC *JB

Parking Brake
Filed Nov 4, 200497,000 milesCO

WHEN PARKED EMERGENCY PARKING BRAKE WOULD RELEASE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Nov 3, 200480,000 milesTX

IN JUNE 2004 WHILE DRIVING IN A RAINSTORM ON THE HIGHWAY SERPENTINE BELT ON MY 1998 CHRYSLER TOWN AND COUNTRY BROKE. IT WAS REPLACED. IN JULY OF 2004, WHILE DRIVING ON A WET STREET, THE SERPENTINE BELT CAME OFF. IT WAS PUT BACK ON. ON OCT 8,2004, WHILE DRIVING IN THE RAIN, THE SERPENTINE BELT CAME OFF, IT WAS PUT BACK ON ALONG WITH THE TSB SHIELD RECOMMENDED IN 1999 BY CHRYLSER TO PREVENT THE BELT FROM COMING OFF IN THE RAIN. ON NOV 1, 2004 WHILE DRIVING IN THE RAIN, THE BELT CAME OFF. CHRYSLER PUT IT BACK ON AND CHARGED ME $43. CHYSLER HAS KNOWN ABOUT THIS DEFECT SINCE 1999. NO EFFORT HAS BEEN MADE TO COME UP WITH A PERMANENT SOLUTION. ALLEN SAMUELS DEALERSHIP IN WEBSTER, TX SEES 3-4 MINIVANS COME IN WITH THIS PROBLEM EACH TIME IT RAINS.*AK

Fuel System, Gasoline
Filed Oct 20, 2004FL

UPON PUTTING FUEL IN THE VEHICLE, THE NEXT DAY UPON STARTING THE VEHICLE THE FUEL GAGE FLASHED AND STARTED TO MAKE A DINGING NOISE. THE LIGHT STOPPED ILLUMINATING, THE CONTINUED TO DRIVE AND THE STARTED AGAIN AND THE GAGE BECAME ERRATIC. THE CONSUMER TOOK THE VEHICLE INTO THE REPAIR SHOP AND WAS TOLD THAT THE VEHICLE HAD BAD FUEL. *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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